Hi! I used my xperia Z in shower for the 3rd time now. suddenly it stopped responding. The screen started slowing down and eventually stopped working all in all. Now the screen is black and the LED is red and its even warm from the back. The emergency shutdown doesnt work. I can see some moisture on the backside on the camera. All the flips were tight when i used it. ATM the phone is in bag of rice but im scared ****less because i need the phone in the army and dont want to send it for repairment. Any help would be awesome.
You shouldn't have used it in the shower in the first place. See this image from the user guide -
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So a shower would expose the device to excessive moisture, hot water and liquid chemicals in the form of soap/shampoo, all of which you're not supposed to do.
If water has got inside, I would think something has been damaged, so repair will be necessary unfortunately.
Sent from my C6603 using Tapatalk 2
This happened to me, after a couple of days everything was working... Except the digitizer in the screen. It didn't recognize touch.
I took it back to Phones4u and they replaced it for me.
Sent from my C6603 using xda app-developers app
Well I started charging the phone, and the LED was red. after it turned orange i took it off and tried to boot it up. Nothing happened so i put it back to charger. After doing that sony logo came up and the charging logo too. Not booting up, but at least something is happening.
I wonder why people keep taking shower together with their phone?
Saigonian said:
I wonder why people keep taking shower together with their phone?
Click to expand...
Click to collapse
shower porn, if you thought it good with the xperia go/advance, wait till you try it with the z
Saigonian said:
I wonder why people keep taking shower together with their phone?
Click to expand...
Click to collapse
It doesn't matter why - this phone is water resistant up to 1m/30minutes/low pressure and as long as the covers are closed, it cannot die on you - otherwise you claim warranty.
That's what you pay for. And there isn't a "no shower" rule in the manual, so as long as you didn't spill a showergel ( chemicals void your warranty ) on it or sprayed it with what Sony considers a "high pressure" stream of water, and your covers didn't leak ( strips below them are still white ) they'll replace your device.
Akiainavas said:
And there isn't a "no shower" rule in the manual,.
Click to expand...
Click to collapse
WRONG. Do not expose to excessive moisture or hot water surely suggests that you shouldn't use the phone in the shower. It is not Sony's fault that some people are idiots and do not read the user guide that is easily accessible through the support app on the phone.
I'm quite sad that this phone has attracted many morons that want to go swimming/snorkling/surfing/bathing/whatever, then blame Sony when their phone breaks. Cretins.
Sent from my C6603 using Tapatalk 2
kingvortex said:
WRONG. Do not expose to excessive moisture or hot water surely suggests that you shouldn't use the phone in the shower. It is not Sony's fault that some people are idiots and do not read the user guide that is easily accessible through the support app on the phone.
I'm quite sad that this phone has attracted many morons that want to go swimming/snorkling/surfing/bathing/whatever, then blame Sony when their phone breaks. Cretins.
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
I think that it is you who is wrong. Avoid moisture doesn't mean it's prohibited.
This device has IPX certificate which states that it has been tested and guaranteed as water and dust ingress protected. If Sony applied for a certificate that says your device will survive this and that, saying to avoid it is purely a back-up on their side.
Of course you shouldnt really take a shower with your phone, but IPX certificate guarantees it will survive contact with water - it doesn't matter if accidental or deliberate... otherwise what's the point of bothering with certificates ?
Also, there's no need to call people names, it's not the third grade, doesn't make you 'cool' you know...
dont fight
Akiainavas said:
I think that it is you who is wrong. Avoid moisture doesn't mean it's prohibited.
This device has IPX certificate which states that it has been tested and guaranteed as water and dust ingress protected. If Sony applied for a certificate that says your device will survive this and that, saying to avoid it is purely a back-up on their side.
Of course you shouldnt really take a shower with your phone, but IPX certificate guarantees it will survive contact with water - it doesn't matter if accidental or deliberate... otherwise what's the point of bothering with certificates ?
Also, there's no need to call people names, it's not the third grade, doesn't make you 'cool' you know...
Click to expand...
Click to collapse
i think you both are correct same thing happened to me and got my phone replaced...............the dealer told me what we tend to do is post chrging of the phone we dont seal the usb cap properly....also the other caps may b it happened bcos of that................but this phone is dust and water resistant for sure but still weshould avoid using it in showers
Agree. Water and Dust proof is not meant to be over exploited. That is something limited to the standards where certain rules apply. I had "washed"my phone couple of times but not beyond that.
riflesnroses said:
i think you both are correct same thing happened to me and got my phone replaced...............the dealer told me what we tend to do is post chrging of the phone we dont seal the usb cap properly....also the other caps may b it happened bcos of that................but this phone is dust and water resistant for sure but still weshould avoid using it in showers
Click to expand...
Click to collapse
We're not fighting mate, just exchanging opinions
Our friend here has slightly different opinion on the matter, and as you said we're both correct - you shouldn't take a shower with your phone, IP certificate or not, but the phone actually should survive that thanks to that certificate as long as you fulfil the requirements ( covers, time, pressure etc ).
Anyway, there are tons of people taking showers with their XZ, washing it, putting it in the sink just for fun - and we only hear single cases of water damage, so I think it's safe to assume it's not a common problem with XZ waterproof build.
If you don't stick to 1m / 30min / low pressure / covers closed / various "do not" rules, you can't blame Sony for anything.
Related
As a great phone this is I'm concerned with where Sony have placed the water markers.
I understand that they are there for their protection but the top one really annoys me when I'm listening to music.
It would be great to have a water resistant phone that you could take out your pocket in the rain to change tracks ect. in ore of peoples expression 'Your getting your phone wet!'.
I wish Sony to a leaf out of Apples book placed theres underneath the headphone jack like the iPhone.
Any one agree?
My sensor under the headphone flap has already gone pinkish. living it england its hard not to get a little bit of rain on it when out at the shops and changing tracks. no idea what this would mean for my warranty.
Crucio_ said:
My sensor under the headphone flap has already gone pinkish. living it england its hard not to get a little bit of rain on it when out at the shops and changing tracks. no idea what this would mean for my warranty.
Click to expand...
Click to collapse
My thoughts exactly.
it seems like sony could easly refuse to repair a device, even if it's not your fault...
I am thinking of placing a small sticker over the water marker to prevent it from triggering.
PsyMonkey said:
I am thinking of placing a small sticker over the water marker to prevent it from triggering.
Click to expand...
Click to collapse
could you prevent it with a method that simple? and what would you prefer to remove the sticker in case of using the warranty?
i'm also curious as if this method is ok . I think sony would have thought about the sticker thing and maybe the sensor also reacts to something else like glue ...
What about sony's water resist warranty? If the stickers' colour changed to red, that means the phone got water from this places. Even flaps are correctly closed, If there is some faulty on the flaps the phone will get water.
So, i think it's not big problem the place of stickers, inside the phone or just near the plug.
Sent from my C6603 using xda app-developers app
The way I use my phone, the jack is on the bottom. I have it on a neck strap using the lanyard hook, so it holds the phone upside down. I ride a pushbike everywhere, work, in the rain so works out well this way for me. This was a selling point to me on the phone - lanyard strap, water resistant. When I rode with my iphone I had it in a grungy neck bag, and when it rained I either hoped for the best, or put it in a plastic bag...
If you triggered your water sensor somewhere - it doesn't mean your warranty is immediately void. If your phone dies from water damage, they check the covers and make their tests. If they leak - they'll repair your phone. If they don't, it means you left it open, doesn't really matter if your sensors turned pink or not - it's just for Sony, to let them know where the damage most likely happened.
Btw. just get an SBH20 bluetooth headset, problem solved. It's great and you can use any headphones with it
Akiainavas said:
If you triggered your water sensor somewhere - it doesn't mean your warranty is immediately void. If your phone dies from water damage, they check the covers and make their tests. If they leak - they'll repair your phone. If they don't, it means you left it open, doesn't really matter if your sensors turned pink or not - it's just for Sony, to let them know where the damage most likely happened.
Btw. just get an SBH20 bluetooth headset, problem solved. It's great and you can use any headphones with it
Click to expand...
Click to collapse
Yeah, but the SBH20 isn't waterproof... I guess a cheaper sacrifice than
It'd be fantastic if you could get cordless Bluetooth canalphones. One day they'll be able to get that stuff small enough...
I had wondered if this was bugging anyone else, it's a real bug bear to me since I usually use my phone for music every day, but living in the UK it likely to get some drops of rain in.
This means not only am I forced not to use my favourite headphones, but also that I have to buy one of those SBH20s.
The door itself is a PITA as well cause I fear it might snap of while open when taking the phone in and out of my pocket.
Sent from my C6603 using Tapatalk 2
That's the problem for me, the sensor is already pink just after 1 month of using the jack audio connection for my headphone, morality, you definitively need a bluetooth headphone or you will break the warranty. I've returned the phone to my provider that they confirmed that break the warranty BUT after contacting Sony with them, Sony confirmes that they always open the phone to really check if it's water damaged or not, if not, if it's just the sensor you haven't to worry but Sony is warning us by telling that some providers will certainly refuse to send the phone to be repairing by seeing the sensor, so if your phone is really damaged and you have the red sensor, you can cry.
For my case i've taken the bigest warranty for my phone, even if i destroy it myself i just need to pay the franchising of 50€ and they change it immediatly.
Mobe1969 said:
Yeah, but the SBH20 isn't waterproof... I guess a cheaper sacrifice than
It'd be fantastic if you could get cordless Bluetooth canalphones. One day they'll be able to get that stuff small enough...
Click to expand...
Click to collapse
Check out plantronics backbeat go. It's in ear, light and water resistant. Only thing it its not NFC enabled.
ninehneh said:
Check out plantronics backbeat go. It's in ear, light and water resistant. Only thing it its not NFC enabled.
Click to expand...
Click to collapse
Are they any good? They're awfully cheap.
Sent from my C6603 using Tapatalk 2
For waterproof bluetooth hearphone i suggest you :
Motorola S10-HD
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-------------------------
Philips ActionFit SHB6000
-------------------------
Splashbudz
-------------------------
JayBird Freedom (certainly the best choice)
Source : http://waterproofbluetoothheadphones.com
QualQuek said:
For waterproof bluetooth hearphone i suggest you :
Motorola S10-HD
-------------------------
Philips ActionFit SHB6000
-------------------------
Splashbudz
-------------------------
JayBird Freedom (certainly the best choice)
Click to expand...
Click to collapse
I've still not seen anything that impresses me, nothing with AptX or bluetooth better than 2.1.
alias_neo said:
I've still not seen anything that impresses me, nothing with AptX or bluetooth better than 2.1.
Click to expand...
Click to collapse
Very constructive, you have something better? We're all listening to you.
QualQuek said:
Very constructive, you have something better? We're all listening to you.
Click to expand...
Click to collapse
It's no slur on the contributions of the other posters here, I'm trying to say that there is nobody making anything worth looking at these days.
It's an expression of frustration at the state of things, soon as I find something, I'll make sure it's right here, so far the SBH20 seems the best option, but even hats not yet available.
Sent from my C6603 using Tapatalk 2
alias_neo said:
Are they any good? They're awfully cheap.
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
sorry i can't give you a review as i don't own a pair. but i do like the design, as it fits nicely with spectacle users compared to some other models.
Just bought it a week ago and wanted to test it underwater capabilities. With all lids closed tightly, seems like my phone still acts like a ballast tank rather than a submarine...
Edit: I wasn't clear enough on this: I tested the phone under 10cm deep, calm, cold water (in a small bucket) for 15 seconds. Results are: http://imgur.com/a/p5c3q#5
I'm thinking that it's taking water from the second microphone hole which is on the back of the phone, then it gets vaporized (very slowly, takes about 2-3 hours) by the heat. Water vapor can be seen condensing on the internal side of the back camera's glass cover...
I contacted with Sony Turkey and they informed me that the getting water inside the phone is actually a "customer error" and it also breaks the warranty. Great Quality Assurance and Great Customer Care. Way to go Sony...
Even though I assume that there was water in the phone, it kept working and still going on. Atleast Sony engineers do their job good.
Good thing that I also contacted the importer of the phone and he promised me atleast a replacement or a full refund.
Are there anybody else got a faulty phone too or am I the unluckiest XZ owner on Earth?
Search and thy shall find the answer.
Dsteppa said:
Search and thy shall find the answer.
Click to expand...
Click to collapse
I did. Are you sure that you got my problem? I'm telling that water easily gets inside my phone and I'm asking if other people has this kind of problem too.
Thank you for your reply though.
canerpense said:
I did. Are you sure that you got my problem? I'm telling that water easily gets inside my phone and I'm asking if other people has this kind of problem too.
Thank you for your reply though.
Click to expand...
Click to collapse
Left my phone in the sink for a while submerged in water and nothing happened besides the usual lower volume which came back to it's normal volume after 45 minutes or so.
Edit: not encouraging you guys to try, just giving info here.
Sent from my C6602 using xda app-developers app
The Z is NOT water proofed.... it carries the IP55 and IP57 certification. Google what that actually means, its somewhat resistant to water and dust. Read your manual/google it.
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It looks like condensation in the camera area, isn't that considered to be normal?
But of course if you get water in your phone it's your fault, you know how much companies would lose if they didn't said that. Each time people got water in their phones they would be able to trade it in without a problem.
This happens if you put XZ in hot water!
Are you papers at the ports pink?? If its not, it's normal and your warranty is least likely to be voided. If yes then your phone's warranty will be voided
Sent from my C6603 using xda premium
Guys, give him some credit... that's actually very strange. I've never seen so much water/steam gathering inside the phone. Does it happen when you put it in hot water ? In this case it might be ok, but otherwise it shouldn't really happen - not like that. I'm not getting this on mine, no mattery if I just wash it with cold water or take it to the shower...
Edited first post, added more photos.
@Utacka
I do know that it's not waterproof but Sony is making tons of ads saying that it should sit under at a maximum of 1 meter deep, calm, cold water for max. 30 minutes and should keep on working.
I dipped the phone into 10cm deep, calm and cold water for 10 seconds and it still gets water inside.
@Dsteppa
How can it be my fault if all the papers under the lids are white?
Evidence: http://imgur.com/a/p5c3q#2
@BR4DOKYBrazil
I'm quite sure that the water temp. was under 30 degrees celcius.
@xukaiteo
No, they are white, please look at the new SS.
@Akiainavas
Finally someone really understood me! And it was in cold water, I'm not mad enough to put it in boiling water. I know the adhesive under the glass starts to dissolve after reaching a certain temperature.
canerpense said:
Edited first post, added more photos.
@Utacka
I do know that it's not waterproof but Sony is making tons of ads saying that it should sit under at a maximum of 1 meter deep, calm, cold water for max. 30 minutes and should keep on working.
I dipped the phone into 10cm deep, calm and cold water for 10 seconds and it still gets water inside.
@Dsteppa
How can it be my fault if all the papers under the lids are white?
Evidence: http://imgur.com/a/p5c3q#2
@BR4DOKYBrazil
I'm quite sure that the water temp. was under 30 degrees celcius.
@xukaiteo
No, they are white, please look at the new SS.
@Akiainavas
Finally someone really understood me! And it was in cold water, I'm not mad enough to put it in boiling water. I know the adhesive under the glass starts to dissolve after reaching a certain temperature.
Click to expand...
Click to collapse
Hey don't blame me, I'm just saying how these people think.
I don't know how long you got your phone, but if you're not comfortable with it, try to exchange it ASAP!
Contact the source from where you bought the phone.
It's not normal. Change it as soon as possible!
IPX7 =
Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under defined conditions of pressure and time (up to 1 m of submersion).
Test duration: at least 3 minutes/Water volume: 12.5 litres per minute/Pressure: 30 kPa at distance of 3 m
As babylonbwoy said, and I'll say that too: replace your phone as soon as possible. This shouldn't be happening.
Thanks everyone for their thoughts. Today I finally managed to get a refund... :good:
canerpense said:
Thanks everyone for their thoughts. Today I finally managed to get a refund... :good:
Click to expand...
Click to collapse
I have already taken pictures inside a pool, in the shower with my wife, also washed the phone many times.
But TODAY (July 3rd) water got inside the phone by somehow! The camera lens got covered and the screen near the power button got a bit white!
In one hour the phone got completely DEAD! I have tried to recharge it and the phone blinks a red light and vibrates three times, and it keeps in this cycle forever.
Very strange. I think I lost my phone...
ov3r said:
I have already taken pictures inside a pool, in the shower with my wife, also washed the phone many times.
But TODAY (July 3rd) water got inside the phone by somehow! The camera lens got covered and the screen near the power button got a bit white!
In one hour the phone got completely DEAD! I have tried to recharge it and the phone blinks a red light and vibrates three times, and it keeps in this cycle forever.
Very strange. I think I lost my phone...
Click to expand...
Click to collapse
Sorry to hear that your phone is dead. I don't recommend powering the phone while there is water in it as water might damage the ccomponents.
Do not use hair drier to dry your phone, it might damage the glue between phone's screen and body. Place your phone in a bag of rice and seal the bag, wait for 6+ hours. Rice slowly captures the humidity in the air and thus humidity in the phone, hopefully allowing your phone to work again.
I have the same problem, I bought the Xperia Z in Switzerland and I went to the swimming pool with it and I have take pictures, I've made videos underwater, etc. etc. and the phone was ok, no problem at all. Now I came to Portugal in holidays and I took the phone to the beach to take some pictures with my friends. When I was on the water, I picked the phone from my pocket and it was completely turned off. I thought it should be the battery that was empty and I came to the towel. 15 minutes after, the water started evaporating and the phone was full of steam inside. I've opened all the lids of the phone, so that he could dry faster. I've seen the white paper under the lid and it was white, a few minuts after it was already red. I am in Portugal without phone, and I don't know if they will accept my phone to the warranty. I will never buy Sony Ericsson again, each time that I buy Sony Ericsson, I get a problem like this one... Every time the same!
Are u sure the flaps where closed all the way?
Sent from my C6603 using Tapatalk 4 Beta
nedbull said:
I have the same problem, I bought the Xperia Z in Switzerland and I went to the swimming pool with it and I have take pictures, I've made videos underwater, etc. etc. and the phone was ok, no problem at all. Now I came to Portugal in holidays and I took the phone to the beach to take some pictures with my friends. When I was on the water, I picked the phone from my pocket and it was completely turned off. I thought it should be the battery that was empty and I came to the towel. 15 minutes after, the water started evaporating and the phone was full of steam inside. I've opened all the lids of the phone, so that he could dry faster. I've seen the white paper under the lid and it was white, a few minuts after it was already red. I am in Portugal without phone, and I don't know if they will accept my phone to the warranty. I will never buy Sony Ericsson again, each time that I buy Sony Ericsson, I get a problem like this one... Every time the same!
Click to expand...
Click to collapse
So, you've placed the phone in at least 2 situations that the manual tells you specifically not to and it's somehow Sony's fault that it's now broken?
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No, that's your fault. Also, as the water ingress indicators are now red, it's a 99% certainty that your warranty is void.
Sent from my C6603 using Tapatalk 2
kingvortex said:
So, you've placed the phone in at least 2 situations that the manual tells you specifically not to and it's somehow Sony's fault that it's now broken?
No, that's your fault. Also, as the water ingress indicators are now red, it's a 99% certainty that your warranty is void.
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
Hi,
as there is already been mentioned here, the phone is water resistant, so that I can go to the swimming pool with it, and that's why I bought it cause I don't like Sony... If Sony makes its marketing campaign saying the phone is waterproof and then I buy a phone these and I can not take it to the water, it's my fault? If the indicators are red is because the phone was not well manufactured.
Is there any way to make the indicators became white again?
hey all
just wanted to ask can xperia z go under sea water (in 1.5m and 30 mins) or not as its salty water?
thanks
No. You shouldn't go in the sea or below 1m. This info is in the manual available through the 'Support' app on the phone.
See -
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Yes most definitely keep it well away from sea water. The phone has only water resistance. And that was only to prevent little accidents involving moisture. Not for using as an underwater camera. And definitely not in the ocean.
Sent from my C6603 using xda premium
thanks all
btw i didnt get the phone yet thats why i didnt see the manual
Xperia Z Gözünden İstanbul (Istanbul from XPERIA Z eyes )
Hi,
You may watch this video. XPERIA Z in Bosphorus of Istanbul . (in salty water).
http://www.youtube.com/watch?v=t7c8L4YGqAA
deepfresh said:
Hi,
You may watch this video. XPERIA Z in Bosphorus of Istanbul . (in salty water).
http://www.youtube.com/watch?v=t7c8L4YGqAA
Click to expand...
Click to collapse
While that is an impressive video, it proves what, exactly? The manual tells you not to expose the phone to sea (salt) water. I'm sure they didn't specifically put that in there for nothing.
If I had to guess, I would say that the salt water will probably corrode the seals on the phone, eventually causing them to fail.
Sent from my C6603 using Tapatalk 2
They everything in manuals to avoid lawsuits. It says avoid dust and sand, but the phone ad shows a guy using it covered in road dirt and dust. You have videos of people cooking, swiming with this phone in all kinds of water so its probaby gonna be fine in salt water, only thing I would do is clean it with fresh water afterwards cause salt can get into speakers and corrode metal and plastic. Summer is coming and I'll be tempted to film some water shenanigans.
Sent from my Xperia Z
kingvortex said:
If I had to guess, I would say that the salt water will probably corrode the seals on the phone, eventually causing them to fail.
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
It's exactly as you say. Sea salt corrodes rubber from which they made the seals.
You can easily submerge the phone in sea/salt water, but if you keep doing it and won't "rinse" it afterwards to wash the salt away - you may damage the seals someday.
Regarding the manual... it's obvious XZ can survive most of those things - but Sony needs to place it there as a backup, oterwise they would have to replace every single broken device, and frankly they can't allow themselves to do so.
kingvortex said:
No. You shouldn't go in the sea or below 1m. This info is in the manual available through the 'Support' app on the phone.
See -
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
So what water can we put the phone in up to 1.5m , it would seem nothing except our bath tub or shower
WHAT
I just went to swim in the sea with my XZ few times and it still works fine.
The manual say that we don't intentionally expose the device, while accidents will remain the only factor that can expose the device.
Sent from my C6602 using xda app-developers app
LMFAO at the people that think the manual doesn't apply to them and that they can go swimming in the sea and stuff with the phone. I don't understand the mentality of it. Either you're very rich and can afford to buy new stuff when you destroy it or just don't care about your expensive property.
Do what you want with your own property guys, just don't advise others that it's fine to do these things and don't come back here complaining when your Z is toast!
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abd_alazeez2002 said:
WHAT
I just went to swim in the sea with my XZ few times and it still works fine.
Click to expand...
Click to collapse
Keep doing that and some day it won't work fine... honestly, sea salt corodes rubber, you'll kill your phone if you keep doing that.
Akiainavas said:
Keep doing that and some day it won't work fine... honestly, sea salt corodes rubber, you'll kill your phone if you keep doing that.
Click to expand...
Click to collapse
"Corrosion? What is that? It didnt fail when I did it a few times so it is ok to do it"
Unfortunately that is the mentality of some. Either it explodes or its fine, never considering a slower ongoing threat. It may be fine after the 1st 10 uses then what? the seal breaks.
Fresh water damage may be fine too if you turn off the device as fast as possible and let completely dry but what about sea water damage on the internal circuit boards?
Water is water so if they say it is waterproof then it can take water of any kind fresh/salt initial as long as seals are not damage, but just remember, sony does not cover water damage under warranty.
abokorayem said:
hey all
just wanted to ask can xperia z go under sea water (in 1.5m and 30 mins) or not as its salty water?
thanks
Click to expand...
Click to collapse
It s IP 57 means Ingress Protection
>> SO no limit for WHAT, water, tea, beer, salty water & etc.
however xperia Z is resistant in Hot Water abt until 100C :good:
u can find in youtube that she put xz in boil water when cooking
x102x96x said:
It s IP 57 means Ingress Protection
>> SO no limit for WHAT, water, tea, beer, salty water & etc.
however xperia Z is resistant in Hot Water abt until 100C :good:
u can find in youtube that she put xz in boil water when cooking
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Click to collapse
There is a limit for WHAT mate. There's a good reason why Sony says "no sea water".
Look at what happens to rubber exposed to sea/salt water for a very long time:
Now, remember that the thing that protects your XZ are rubber seals beneath the covers. You don't want that to happen to them, do you ?
It will be fine if you treat it with sea water, once, twice, even 10 times or 100. But doing that might damage the seals and eventually break your device, and Sony will deny your warranty because they'll immediately know what happened.
Just a friendly reminder to all - we don't want any Xperias dead, do we
Akiainavas said:
There is a limit for WHAT mate. There's a good reason why Sony says "no sea water".
Look at what happens to rubber exposed to sea/salt water for a very long time:
Now, remember that the thing that protects your XZ are rubber seals beneath the covers. You don't want that to happen to them, do you ?
It will be fine if you treat it with sea water, once, twice, even 10 times or 100. But doing that might damage the seals and eventually break your device, and Sony will deny your warranty because they'll immediately know what happened.
Just a friendly reminder to all - we don't want any Xperias dead, do we
Click to expand...
Click to collapse
u said : "very long time"
and not 30min 1.5m :good:
x102x96x said:
u said : "very long time"
and not 30min 1.5m :good:
Click to expand...
Click to collapse
And the manual says - "Never", not even 1cm deep for 5 seconds!
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Again why promo it under water at Ces and mwc and other campaigns which are shown on YouTube
Ugh Sony
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DarkKrypt said:
Again why promo it under water at Ces and mwc and other campaigns which are shown on YouTube
Ugh Sony
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Click to expand...
Click to collapse
Indeed. I'm sure the designers and the people that have to field warranty claims/tech support had their heads in their hands when they saw what the advertising team had cooked up to promote the Z!
Sent from my C6603 using Tapatalk 2
Just rinse the phone after taking it to the sea...
I have my Go for 1 year now, and it works perfect, even after taking it almost every week of the last summer to the sea.
Hi! First of all sorry for my English, if something is unclear feel free to ask.
Ok so iv'e got my brand new Xperia z1 last Monday after months of anticipations. for the next day, i tested it and played some games and was very satisfied,.
One test had only left- is it really waterproof? On Wednesday i went to the pool and of course checked thousand times that my precious Z1 ports caps are all closed.
I took some snapshots and couple of videos. The total time that my Z1 was underwater is no more than 5 minutes and less than 1 feet.
After exiting the pool and wiping all the water residues, the Z1 functioned properly and didn't seemed to have any problem at all. About 4 hours later when the battery was on 30% i plugged it into the charger, and the worst of all occurred! Smoke started to come out from the charging port! :crying: I immediately puled the charger out, and saw that it was completely melt down. That was a shock for me! I thought to myself, " what the **** just happened?!?!?!?"
After drying it with a hair dryer i tried to charge it again. No luck. The battery wont charge anymore . I also noticed that the rear camera lens has water vapor on it, which prevents me to take photos. I was really mad and especially disappointed, as i familiar with the good quality of sony's products.
The day after, i took it to sony store demanding to replace the faulty phone.
I explained them what happened but they keep saying that there is no warranty for water damage. They said that i have only one option, to take it to an authorized sony lab and to pay for a pressure test, to prove that my unit is defective! And then, maybe, if the results are negative they will replace it to a new one.
Of course i demanded a free test, cause its sony's fault and the responsibility for a faulty product is on them.
Now i need to wait in patience for their results.
I am lucky for not selling my old Iphone 4 yet.
I searched google for a similar problem and found this on sony forum:
( i can't post links, just search on google "Just realized my month old z1 is bent")
There are 2 photos on the thread, one on the first page and the second on the third page.
That person's xperia z1 was bent, what makes his phone unsealed and no more waterproofed. He says that the phone never felt or was in his back pocket(mine neither). A few users said that they are familiar with this phenomenon too.
It causes me to worry, maybe all of the z1 are made with the same problem and will eventually get ruined?
Usually i trust sony's products. I even recommended to my friends buying the z1, and bought to my sister the old z.
I am very disappointed not just because of the faulty unit but also the bad customer service.
I really hope that they will replace my z1.
Please tell me what do you think.
I really dont buy that waterproof thing by Sony. If you will look at their website they are telling that its waterproof but if you look at z1 manual, you can see that it is dust and water resistant only and no claim that it is waterproof.
I remember last time when my friend bought the xperia Go, he only test it with the basin with the cover closed properly, same thing happen and its only 1 day old.
The sales rep told him that he can use it under water but when I confront the sales rep who sold him the XGO, he was claiming that it can only be use for water splash.
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Until now the biggest test I did with my phone was wash it in the bathroom sink and dry it with towel to remove finger marks. No problem until now.
Had mine under water loads of times just posted a pic of it at the bottom of my fish tank....no problems at all
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Mine has been underwater loads of times and never had a issue with it. The speaker is quiet afterwards for about 10mins but other than that no issues
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nobby00900 said:
Mine has been underwater loads of times and never had a issue with it. The speaker is quiet afterwards for about 10mins but other than that no issues
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Click to expand...
Click to collapse
Oddly enough, I get the same thing! Haha. But I use mine in the shower every morning to watch Netflix and give it a nice wash before I leave and have encountered no issues.
But OP: contact your regions Sony customer service and demand them to provide you with service. Contact corporate if all else fails. You paid a pretty penny for that phone, you should get what's advertised. If you paid via credit card, charge back if you can.
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Here is what sony says about the warranty being void.
So much for the water resistant warranty !!!
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bogdan wst said:
Here is what sony says about the warranty being void.
So much for the water resistant warranty !!!
Click to expand...
Click to collapse
The way I read it, it says that the warranty will be void if you let water in because the flaps were not closed or usage went beyond the IP rating specs.
Yes. But.what about faulty flaps from manufacturer? No responsability about that?
Yes! and what about unsealed Z1 (that has been bent because of heat or any other reason)?
you can't prove that you used your phone properly and under their instructions, so they don't give any warranty on water damage, on advance, and this is really ****ed up situation. now i have to spend my money and time
Oh and i forgot to mention that my speaker has the same problem.. wonder why?
i will update as soon as i get an answer.
They need to say that, otherwise buying a Z1 would equal buying a subscription of Z1's, as whenever I scratched the phone I could just dunk it in a tank of water with the flaps open and have it replaced. You have a responsibility to make sure your flaps are in good condition (don't open them all the time, and make sure to wash the phone immediately after submerging in saltwater) before submersion, but it is certainly waterproof, I have tested myself. Actually what I've been doing with my waterproof Sony phones is record my unboxing, and without taking the camera away from the phone I ensure flaps are firmly closed and submerge the phone for 10 minutes. Since the box was sealed at the start this provides a sort of "chain of trust" and would be usable if I receive a non-waterproof phone.
With that said, I wouldn't do anything stupid with it just because it can take it (besides showing off a couple of times in front of mates), just use it as normal and simply stop worrying so much because you know the phone actually can take it.
When boating it is a relief knowing that if I end up in the water I will still have a working phone that I can call home with.
But where is it written that a Z1 owner has the responsability to make sure that the flaps are in good condition? And how is one able/authorised to say that the flaps are ok (except SONY)? And is there a warranty for the quality of the flaps?
In conclusion, Z1 MAY be water resistant, but SONY took great care that they are exonerated if water would get inside the phone, by not mentioning anything about the flaps warranty and by mentioning the case of warranty being void i posted before.
So... For all you Z1 users out there: DO NOT EXPECT SONY TO REPLACE YOUR PHONE / TO TAKE ANY RESPONSABILITY IF WATER GETS INSIDE IT (even if you check that the flaps are firmily closed when you take the phone under water)!
IT'S JUST A MATTER OF LUCK!
The speaker gets quiet for a bit after getting water in them. Because if you look at it this way, would you be able to speak properly with a mouth full of water?
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marc_ecko28 said:
.......but if you look at z1 manual, you can see that it is dust and water resistant only and no claim that it is waterproof.....
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Click to expand...
Click to collapse
Are you sure that it doesn't mention that it's waterproof in the manual? My manual mention that it's waterproof. I have tested it also myself in a lake many times
kostas-k said:
Are you sure that it doesn't mention that it's waterproof in the manual? My manual mention that it's waterproof. I have tested it also myself in a lake many times
Click to expand...
Click to collapse
Yeah! The manual says waterproof, with IP58 certification.
water resistant was my Motorola Defy, and I used as waterproof, even getting pictures under water (btw.. it still work, even after some massive drops)
But... for Z1, that costs 4x more and is guaranteed, i still had no balls to test it... not even washing it(something bothers me about the audio jack.. it has nothing to prevent water there 1week old yesterday...
soueumesmoaki - the audio jack is under sony warranty (see picture posted by me earlier).
The warranty void occurs if water gets inside the phone by those rubber flaps.
Hi! Just wanted to update you guys.
While I was waiting in the store i encountered the man who Imports Xperia z1 to my country.
I told him what happened, he was very nice and immediately took the faulty handset and promised to deliver me a new one.
He told me that there is a problem with some phones which makes them bent and unsealed. I didn't notice any bent on my phone.
I thought it will be much more difficult for me to get a new phone.
I've got my new Xperia z1, tested it in water, everything works great.
UserAr said:
Hi! Just wanted to update you guys.
While I was waiting in the store i encountered the man who Imports Xperia z1 to my country.
I told him what happened, he was very nice and immediately took the faulty handset and promised to deliver me a new one.
He told me that there is a problem with some phones which makes them bent and unsealed. I didn't notice any bent on my phone.
I thought it will be much more difficult for me to get a new phone.
I've got my new Xperia z1, tested it in water, everything works great.
Click to expand...
Click to collapse
Wow that's good customer service from their side! Not sure though if I have the guts to dunk mine in water, but accidents do happen and I sure hope as hell its not faulty when it does. Interesting that the rep confessed about some phones being bent, hmmm...
Have dunked mine quite a few times and its never had a problem. Apparently the longest time you can keep it submerged is half an hour although I'd prefer not to test that myself. No problems here, just make sure that your phones clean and that no dust is on the inside of the covers.
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Lol I once washed my phone with soap is still working fine
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went swimming today , water entered inside the phone somehow ,probably the flaps would have been loose!
as soon i went in ,the phone switched off . i took it out tried switching it on but how ever it didn't turn on.
tried to dry it , even tried removing all the water its been about 8 hours now still not switching on !
my question here is : will sony accept the warranty? cause my phone is barely 5 months old ! and its their manufacture problem that the flaps got loose and water went in .
will it switch on if i keep in dry rice for a day or 2 ? i mean does that really help !?
last question is , is it repairable or my phone is doomed?
udyanth said:
went swimming today , water entered inside the phone somehow ,probably the flaps would have been loose!
as soon i went in ,the phone switched off . i took it out tried switching it on but how ever it didn't turn on.
tried to dry it , even tried removing all the water its been about 8 hours now still not switching on !
my question here is : will sony accept the warranty? cause my phone is barely 5 months old ! and its their manufacture problem that the flaps got loose and water went in .
will it switch on if i keep in dry rice for a day or 2 ? i mean does that really help !?
last question is , is it repairable or my phone is doomed?
Click to expand...
Click to collapse
It's your fault, you shouldn't have gone swimming with it, it wasn't made for that. I think Sony won't repair it, if they repair it they will most likely charge you a service fee for it.
Also trying to turn it on won't help, it'll make things even worse. Try to dry it in rice for a couple of days, DO NOT try to turn it on in the meanwhile.
Edit: see here:
http://userguide.sonymobile.com/ref...product=xperia-z#Water-resistance---Yuga.html
It says no swimming, no diving
St.Jimmy90 said:
It's your fault, you shouldn't have gone swimming with it, it wasn't made for that. I think Sony won't repair it, if they repair it they will most likely charge you a service fee for it.
Also trying to turn it on won't help, it'll make things even worse. Try to dry it in rice for a couple of days, DO NOT try to turn it on in the meanwhile.
Edit: see here:
http://userguide.sonymobile.com/ref...product=xperia-z#Water-resistance---Yuga.html
It says no swimming, no diving
Click to expand...
Click to collapse
but is there hopes of it becoming fine ?
udyanth said:
but is there hopes of it becoming fine ?
Click to expand...
Click to collapse
I'd give it a try
udyanth said:
but is there hopes of it becoming fine ?
Click to expand...
Click to collapse
Not very much. and did you just caried it in your pocket and swimmed?
Even if i spilled my coke on it i would be worried.
And you don't have to say to SONY that you went swimming - you dropped it in your toilet.
Laurisss said:
Not very much.
Click to expand...
Click to collapse
it was in my hand i dipped it in..and it turned off !! i was like wtf?
then i realized water had gone in !
So you're saying that my phone is going to be dead for life and cannot be fixed???? :crying::crying::crying:
After I Put my Xperia Z into Water, Water Came Inside But Camera Goes Black Spot, Is a Lens Problem How to Repair this Problem? It's Not My Lap Screen Fault, I Taken a Sample Photo
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Try the service center and say that your phone got waterdamaged due to loose flaps.
That's what I did with mine since my headphone flap cover was very loose and it got spilled with water. The camera lens got foggy and audio port doesn't work. I turned it off but it never went on again no matter what i did. It turned out you shouldn't turn it back on in those cases.
4 days in rice bed didn't help so I tried the service center. I said the phone got waterdamaged due to loose headphone flap. The guy asked if i submerged it over 1m. I said no, it got spilled by water. He checked the loose flap and said they will check it and told me to prepare for any service charge.
I got it back after 2 weeks free-of-charge. They even replaced the headphone flap. Im gonna take care of the phone now.
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boyq said:
Try the service center and say that your phone got waterdamaged due to loose flaps.
That's what I did with mine since my headphone flap cover was very loose and it got spilled with water. The camera lens got foggy and audio port doesn't work. I turned it off but it never went on again no matter what i did. It turned out you shouldn't turn it back on in those cases.
4 days in rice bed didn't help so I tried the service center. I said the phone got waterdamaged due to loose headphone flap. The guy asked if i submerged it over 1m. I said no, it got spilled by water. He checked the loose flap and said they will check it and told me to prepare for any service charge.
I got it back after 2 weeks free-of-charge. They even replaced the headphone flap. Im gonna take care of the phone now.
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Click to expand...
Click to collapse
omg are u serious? do we get a fully replaced phone for faulty flaps? cuz i have a feeling my flaps are faulty!! cuz i had clearly closed those flaps
..anyways how much would they charge if they dont replace it? any idea?
damaged flaps on my wifes xz and got the water indicator pink. no water damage really my 2yo son chewed the flap and thats how it turned pink. when we sent it in to sony after it did the black screen brick they charged me $107 saying it was water damaged. tried to explain that it had nothing to do with liquid damage and that it was a well known issue with the phone and had even been acknowledged by sony but they didn't care and charged me anyways