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Once a fine service before it became the un-carrier, T-Mo tech support is utterly useless.
We've had t-Mo since 2011 1st with HTC Sens, then I added an M7.*
For the last year plus the Sens has been having issues with WiFi Calling. *I've tried everything that T-Mo suggests while still paying for inconsistent service at home because T-Mo has no coverage here.
I've changed ISPs and routers and now have a CellSpot that only the M7 ever worked well with.
I've restarted, changed SIMs and have just bought 2 new LG G4s for $900. *Still no WiFi Calling and endlessly trying the same fixes with T-Mo tech. *
They don't seem to save notes or read them from one tech to the next and expunge them at random, so no one can follow the trail.
The Sens had W006.5 errors and the LGs have REG99 errors.
"We need you to be on 4G signal to get the SIM OTA" *Never comes.
"We need you to be next to the cellspot when the OTA is sent".
Uh ....... what for if the WiFi Calling doesn't work consistently anyway?
"Provisioning can take up to 2 hours then you should see a text update "Welcome to T-Mobile".
And every tech person I speak with has a different method, none of which have worked so far
I think T-Mo is where ATT was when they first got the iPhone. Utterly overwhelmed and able to deal with the technology at cost only to the customer.
Long story short, if you aren't in T-Mos 4G service area, WiFi Calling, once quite reliable, no longer is.
Disappointed.
I hate the thought of going back to the overpriced service of VzW, but at least I'd have service ......even at home, without WiFi.
I just started getting REG99: Unable to Connect errors after updating my G4 to version 10n... got a new SIM card, got an "update" sent to the SIM card twice (never got the "Welcome to T-Mobile" text so I have no idea if it even worked), factory-reset twice, and now T-Force told me to wait for Samsung to release an update at the end of the month. Yes, T-Force told me to wait for Samsung to update my LG phone. Sigh.
EDIT: NOT T-MOBILE'S FAULT! Installing Xposed broke WiFi Calling. Uninstalling it fixed WiFi Calling instantly.
disappointing it is. I had a dozen calls with tier 3 reps. Helpful, but exasperating.
I finally did a factory reset the other day. So far, all issues are fixed. Knock glass and plastic bits.
Your story sounds so much like mine that I had to comment. I purchased my LG G4 07/22/2015 from Swappa.Com and it was a brand new, LG G4 in a sealed box. I have spoken to at least 5 TMO service techs about the high battery usage, slow charging, phone heating up, calls ending abruptly, and garbled conversations after about 15 minutes of being on the phone. Their last suggestion was to send it in to LG. I have done that 3 times now! The first time LG said they replaced the camera! (Really?) for problems with the phone/modem? The second time LG couldn't find anything wrong, and "cleaned" it. But I agree with you 100% on how the asswipes at TMO all have different answers to the same questions/problems. Worse, LG has no answers and they are the manufacturer.
To make matters worse, TMO have adopted an attitude of "It's an LG Problem. Send it to them." Especially since I am Pre-paid month to month and purchased the phone outright from a 3rd party. They REALLY don't give a s**t!
1. Told I would need to have service for 40 days before they could unlock.
2. Told they could activate and unlock and that they would (but it didn't happen.)
3. Told by CSR that I had to have $100 either spent or in a TMO account before they
could unlock, and that this policy was in effect for 4 months.
4. Told my Tiffany Clover - Office of the President - that she would get my phone unlocked (never happened.)
factory reset
yea, the new un-carrier is becoming (surprise) another carrier.
try a factory reset from the settings menu.
I wiped everything, including the SD. Cleaned my mess up ....... so far.
Batt drains way slower, charges way faster, even from my Mac. And is in general pretty stable. Calls have been fine even in NYC where T-Mo def doesn't have enough bandwidth.
T-Mobile is a little bit wild west.
There is still some dumb stuff, but I think that may be LGs implementation of Lolli 5.1.
So far, I'm not using their Launcher (Apex) or lock screen (Next) and even that has caused no issues.
It's still a beast in my pocket. I really wanted to get the M9, but the deal was too good and HTC is having fiscal issues.
Where is the City of Beer? Milwaukee, Asheville, Boston, Paris?
I couldn't do a wipe because the system failed during a re-flash and left me with a 10n bootloader and a 10h system file. I had previously moved up to Micromod777's xtreme 2.0 which is h81110n. I had some problems with ads and extraneous apps on my phone. I did not think it through far enough when I reflashed with stock h81110h.
The phone was hard bricked and I had to send it back to LG. Here's hoping they just reflash it and send it on it's way back...
From my point of view: the City of Beer is Milwaukee, and it's not just because I live here.
A number of years ago, I went to Hooligan's and joined the "Around the World in 80 Beers" Club. There are a number of clubs like this in Milwaukee.
Finished drinking up the 80 beers in about a month. Got a t-shirt and my name on the wall. Plus, I actually learned about beers from other countries. For me, German Weiss Beer is the grand finale.
I'm a Belgian fan. Use to drink german in my ut. And many American crafts. Asheville has lots of craft brewing going on, if you ever get there.
Hope LG flash and return.
Lg g4 restored back from limbo
metropical said:
I'm a Belgian fan. Use to drink german in my ut. And many American crafts. Asheville has lots of craft brewing going on, if you ever get there.
Hope LG flash and return.
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09/12/2015 : I had an email from LG that says my phone was fixed and is on it's way back to me.
Estimated Delivery via Fedex is Tuesday, 09/15/2015 and NO CHARGE!
I am about this.
However, there is a BIG DISCONNECT between what I know was done to the phone and what
the RA ticket shows: "Defect: Power-Completely off", <--- not what I said or what was wrong AND
"Repair Results: Power Management IC(PMIC)" <---this I believe, they probably shorted the proper leads
and that restored the IC(PMIC) and then reflashed the factory ROM. Fact is the unit was ON with no screen
functions available.
sounds good. Hope it's vastly better
I also had the REG99 error, so I called TMO and they re-submitted my issue to engineers twice. My phone stopped getting REG99 as much, but now I see an ER81 error. Granted, I got nothing but wifi calling errors when I was on the GoGo inflight text with Alaska Air just last week.
Sfkn2 said:
I also had the REG99 error, so I called TMO and they re-submitted my issue to engineers twice. My phone stopped getting REG99 as much, but now I see an ER81 error. Granted, I got nothing but wifi calling errors when I was on the GoGo inflight text with Alaska Air just last week.
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Xposed installed?
jamesd1085 said:
Xposed installed?
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No sir
Sfkn2 said:
No sir
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Just checking...xposed breaks wifi calling on 10n and we have posted the issue to rovo89 github in hopes he can fix it...good luck
Just so you guys know, it's not an LG issue. My Note 4 has similar issues. For me the REG99 error is only when I'm connected to unprotected WiFi networks that are slow. Also VoLTE is causing me major issues with Comcast Xfinity. Whenever it's on, I get super slow internet speeds for anything Google related. Once I turn VoLTE off, WiFi calling works, and no more slow Google related apps or web browsing.
To the OP what is your current internet provider?
Received a notification of a fw update today on my Sprint Note 8. Anyone else get it and maybe know what all it contains?
Camera app improvements, and a KRACK fix. That's why it's small.
I got it today as well. Didn't take it yet. I hate this phone. My service was crappy before, now it's at an all-time high with this piece of garbage. Sprint said I can return it but my rear camera glass is broke. Will they still take it back?
hebejebe said:
I got it today as well. Didn't take it yet. I hate this phone. My service was crappy before, now it's at an all-time high with this piece of garbage. Sprint said I can return it but my rear camera glass is broke. Will they still take it back?
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Really? I love my Note8. By far the best phone I've ever had. Sprint cell signal has always been good where I am, and I'm almost always on WiFi anyway.
Got the Sprint OTA update N950USQU2BQJB a few days ago here in California which carried a security patch and Google Play Services update version 11.7.46 which has been terrible on my battery and particularly Pixel XL & OnePlus users as well as other devices according to online reports.
Have you updated to these versions and seen a dip In your battery life like many others have? And If so, have you seen a any difference in performance after updating your device with this last security patch update 'N950USQS2BQK3' rolled out by Sprint today (12/04/17) ?
Will this update 'N950USQS2BQK3' fix the issue of battery drain Sprint users have been experiencing in the past several weeks?
Thanks everyone.
DaggettBeaver said:
Really? I love my Note8. By far the best phone I've ever had. Sprint cell signal has always been good where I am, and I'm almost always on WiFi anyway.
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I'm between Baltimore and Washington DC. You would think an area so densely populated would have better service to accommodate the demand. We use a family locator app which was very good on our old phones (Note5 and S6). Now, I get an alert 20 minutes after someone arrives or leaves home.
Fortunately my employer supplies my with an iPad with date service thru Verizon
hebejebe said:
I got it today as well. Didn't take it yet. I hate this phone. My service was crappy before, now it's at an all-time high with this piece of garbage. Sprint said I can return it but my rear camera glass is broke. Will they still take it back?
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SAME!!!! Im SO mad at myself for breaking down and getting this horrible phone because of the 50% off promotion and not getting the LG V30 which I originally wanted but had a hard time justifying $38 a month for it being a single mother of two kids on a very tight budget. This phone is CRAP. I talked to sprint last week, talked to 3 different agents and basically was told since I was out of my 14 day window to deal with it. I HATE Sprint just as much as I hate the Samsung Galaxy Note 8 on the Sprint Network. Apps constantly go into a locked spinning like Facebook and I have to force stop apps atleast 20 times a day. Calls dont come through. I constantly keep receiving a text stating "Messenger's enhanced features have been enabled" (Confirmation ID: different evertime) ....I get this text msg anwhere from 5-10 times a day. Ive had done everything the forums have suggested to fix my problems and NOTHING has worked. I have reprogrammed and factory reset and just doesnt get any better! Im beyond frustrated with paying for basically a brick with crappy service!!!
You folks have gotten some pretty nasty lemons. My Note8 has been 100% problem-free. And it's one of the first off the line, since I pre-ordered.
FWIW, I have had problems with calls and messages on Sprint in the past with other phones, and it was a problem at Sprint. I called customer service/technical support, they fixed something at their end, and everything worked after that. I don't know if that's what you're experiencing, but that's just a FWIW.
Mine has been problem free as well aside from one hiccup after a BD update. Other than that it has been flawless.
Hpresley80 said:
SAME!!!! Im SO mad at myself for breaking down and getting this horrible phone because of the 50% off promotion and not getting the LG V30 which I originally wanted but had a hard time justifying $38 a month for it being a single mother of two kids on a very tight budget. This phone is CRAP. I talked to sprint last week, talked to 3 different agents and basically was told since I was out of my 14 day window to deal with it. I HATE Sprint just as much as I hate the Samsung Galaxy Note 8 on the Sprint Network. Apps constantly go into a locked spinning like Facebook and I have to force stop apps atleast 20 times a day. Calls dont come through. I constantly keep receiving a text stating "Messenger's enhanced features have been enabled" (Confirmation ID: different evertime) ....I get this text msg anwhere from 5-10 times a day. Ive had done everything the forums have suggested to fix my problems and NOTHING has worked. I have reprogrammed and factory reset and just doesnt get any better! Im beyond frustrated with paying for basically a brick with crappy service!!!
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Well that sucks . I've had it since a week before launch and the N8 is amazing. No lag problems, no service problems. First phone with android in 7 yrs I haven't rooted .
THREAD CLEANED
1. This thread is about a firmware update, not whether or not you like your phone. Please stay on-topic.
2. Repeat flaming and trolling will be rewarded with infractions and banning per the forum rules.
Any thoughts on when the Oreo update is to drop?
Bad, but expected news.
From now on, the Note8 will receive safety updates every three months instead of the usual monthly update...
As per every Sammy phone, this event starts its last servicing year before reaching the programmed end of support.
I just use mine as a media player plugged into the tv(Dex). I moved on to another phone
Well, mine recived security update this morning, october 2020 security update!
Mine too.
This is the last on monthly schedule.
Next will come end of January.
Saponetto said:
the Note8 will receive safety updates every three months instead of the usual monthly update(
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I don't think this is "really" an issue for most of us. The monthly security updates really don't address vulnerabilities that the average person would face anyway. The security updates don't provide any performance functionality or enable any features. In some cases, the updates break things (like battery drains and GPS bugs), so less frequent updates may be a good thing for some of us.
My SM-N950F works like a brand-new unit after three years, so I really don't care about troublesome updates.
Getting quarterly updates just tells me that it's time to start looking forward.
Residual year of safety updates will end very fast.
delete
After getting the OS update that resolved my N950N messaging issues. I went back to using my N950N, I have all the latest updates installed on it. It seems to be running very smoothly.
Hello everyone.
Anybody like me "stuck" on may update on the S21 Ultra Exynos?
I've read in June a couple of updates (or even three...) came out for this model here in Europe but mine is still with the sad message "no updates available"...
Always in time with previous ones (every 1st or 2nd day of the month or even earlier) but now it look like June is a bad month, just as crypto market... XD
Thx
I was in the same situation and I got tired of waiting and flashed the firmware with odin.
Does anyone know if the Sprint/T-mobile US variant has a June update available?
Currently I'm running version G998USQU3AUDD / G998UOYN3AUDD version, security patch level May 1, 2021.
In the past I had an issue where Sprint misconfigured my phone on their end, and my phone would not see any updates. They did something and that fixed it back in May, but I'm worried the same issue has returned and I'm no longer able to see updates when I do the manual check.
UPDATE: after a few weeks my phone detected the last update of June, skipping the 2 previous ones.
Guess it's a very smart phone, knowing it should avoid issues... XD
Still May here in Australia
We'll get it next month, like last time . I flashed using odin.
Still May update in Egypt.
Still on May update on three network in the UK
May in Serbia. Sams is even worse tan huawei in update policy. I must say i dont care much about security patches but this is their premium product and already almost a month behind.
T-mobile USA user here...
I'm not asking for general software updates, here. I know after Android 10 AND UI 2.5, we're pretty much done in terms of getting updates in that respect.
Will we be receiving any security updates still or is that it? If not, then I might just end up jumping ship and purchasing the S22 Ultra.
JOSHSKORN said:
T-mobile USA user here...
I'm not asking for general software updates, here. I know after Android 10 AND UI 2.5, we're pretty much done in terms of getting updates in that respect.
Will we be receiving any security updates still or is that it? If not, then I might just end up jumping ship and purchasing the S22 Ultra.
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Note9 is still a decent phone, but if you're into latest software jump ship and get a better phone. S22 Ultra is pretty solid depending on what you want it for. Just wait for the whole launch.
@JOSHSKORN
What is the latest update you have received?
I received the update from November 2021 this morning on an unlocked N9.
jsusang said:
@JOSHSKORN
What is the latest update you have received?
I received the update from November 2021 this morning on an unlocked N9.
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Baseband version: N960USQS9FUG2
Security Patch Level: August 1, 2021
Just ran a check for updates, and I'm apparently up-to-date.
Regarding locked/unlocked...I'm guessing I'm "locked", as in I know there are two different meanings to it. I bought mine at the T-mobile Store, not form Samsung directly. My bootloader is NOT unlocked and I am NOT rooted.
I guess your phone is carrier locked? I was lucky, and won my N9 from a contest held by Samsung Mobile on Twitter.
Maybe T-Mobile has not released the December update yet? I hope you receive it soon.
"Quarterly" updates for security and not Monthly? Ouch. So what you're telling me is, I might get one more update for security but it's anyone's guess as to when it'll drop for me. Has there been any official word when security updates will stop?
@Arobase40 what I'm getting from your comment is, start looking for a new device. OS updates ended after 3 years (I knew that already) and security updates will end after 4 years, leaving my device potentially vulnerable to any new leaks found.
I'm also under the impression that device compatibility with apps may start becoming an issue, due to the lack of ability to upgrade past Android 10.
I guess I'm ok with it, my phone has been running slow the last few months, anyways. Well, normally it runs fine but in some situations, it'll lag. Mainly in Android Auto Wireless and using the Your Phone app on my PC.
It would be great to find a new device as big (or bigger) than the Note 9, with a stylus, whereas someone makes a battery as large as the ZeroLemon battery for the phone.
If you want new features that are not available on the Note9, buy a new phone. But please don't just buy a new phone only because of the security updates lol If you're happy with your Note9 keep it (like me). I don't care about security updates and the features it has are enough for me. Also if you want Android 11 and OneUI 3.1.1 features you may wanna have a look at Noble ROM: https://forum.xda-developers.com/t/...-11-2021-sm-n960f-fd-n-sm-g96xf-fd-n.4244747/
Overall, just don't change phone only because of security updates.