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I have been through 2 phones already, this one here is the worst yet. Within the 1st hour of use it had rebooted 3 times. Now it seems to happen at random.. the phone can be sitting idle on the table and it will randomly reboot.
Anyone else having issues this bad?
Chr0nicDreamz said:
I have been through 2 phones already, this one here is the worst yet. Within the 1st hour of use it had rebooted 3 times. Now it seems to happen at random.. the phone can be sitting idle on the table and it will randomly reboot.
Anyone else having issues this bad?
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Mine's done it about 3 or 4 times in the month I've owned it... perfectly acceptable and better than my previous Android device... or my iPhone before that as a matter of fact.
I have to wonder if it is due to some piece of software you have installed.
The new phone was received today. I had only added my gmail account to it and not restored anything on it yet. it was bone stock with the exception of the account. and it rebooted now 5 times in the last 1.5 hours. The last 2 times were done AFTER a factory reset
Mine reboots maybe once or twice a week, which while annoying, I can live with.
<Removed>
Youssarian said:
That bad no, but mine had the occasional reboot as well and that was completely stock. It did it after resetting the vivid. The next logical thing was to back off the stock bloatware / spyware one at a time and of course the stock app uninstall is very limited, but I did what I could and it still did it. I blamed Carrier IQ, which may, or may not be true, but I blame it anyway. <G>
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What I have come down to is returning it to amazon. After speaking to a very polite and helpful rep he had state they have been getting lots of returns for locked bootloaders as the main reason but also random reboots. So he gave me the skyrocket for free i just have to make sure that upon delivery I hand the vivid to UPS. I really Hate to leave HTC but this is something I cannot deal with as I need a phone that works since it is tied to my business.
I've had mine for a couple weeks now and it has done it once. Freaked me out though. It was just sitting on the car seat when I happened to look over, it shut off briefly and went to the splash. I thought about returning it at that momnet... and still am. If It wasn't so new, I probably wouldn't care.
Mine did this while charging and went away with new battery. I called HTC and they sent one out.
Bad batch of phones?
There is another, older thread on this same issue. I have experienced reboots three times in this first month, but not in the past week or so. Based on your experience, and some other issues in other threads, I think there must have been a bad batch of phones. It's too bad a replacement did not make things better.
I used to have random reebots, but for the past couple weeks it hasn't happened. Not worried about it anymore.
I don't really get random reboots anymore but it freezes sometimes while trying to lock/unlock the phone. Just emailed HTC to see if my device is faulty or if its a known issue.
Sent from my HTC PH39100 using XDA App
travisxcore said:
I don't really get random reboots anymore but it freezes sometimes while trying to lock/unlock the phone. Just emailed HTC to see if my device is faulty or if its a known issue.
Sent from my HTC PH39100 using XDA App
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I just got a call from HTC regarding a failure to help resolve an issue and the bad review i gave them via their survey lol.
Okay. When i first got this phone about 2 weeks ago texts came through no problem. Now for the past about 2 or 3 days i get texts that were sent over a day ago at 10 at night. Im on tmobile and never had this issue on my m8. Im rooted,oem unlock and twrp recovery with the only custom rom available.
Ideas??[emoji21]
Sent from my LG-H811 using Tapatalk
From what i was told today at work, that can happen either when the tower is being upgraded, reset, or having issues. i would call and file a ticket with tech support if it continues
Awesome, thanks for the info
Sent from my LG-H811 using Tapatalk
i had the exact same problem and got my phone replaced a week ago. not sure what time problem is or if its even phone related but i do know that i havent had this problem since.
I have been having issues with my t-mobile version also. My wife got part of anew text mixed with part of an old(like a couple week old) text. Today I got a few OLD OLD texts from my wife. Both of us have the T-Mobile version, stock rooted...
I had to factory reset twice to get mine to work normally.
is it working for anyone? mine acts like the service isn't up and running yet
RotaryXperiment7 said:
is it working for anyone? mine acts like the service isn't up and running yet
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Same here. Probably not 'enabled' for the Note 7 yet.
ok cool, was hoping it just wasn't me
Same boat
Sent from my SM-T813 using Tapatalk
Used it for the first time this morning at the car wash. Worked perfectly.
When you say it isn't working, are you meaning you can log in and setup your Credit Card and such or that is doesn't work at the terminal?
I got everything setup last night but haven't tried to use it anywhere yet.
Go into samsung pay settings and turn simple pay on for the number of options there.
Same issue on my wife's.. mine works fine (Black) hers acts like the service isn't available (Coral Blue)
Even though she was using it on her Note 5...?
What color are you guys that are having this issue? I am wondering if there is something different by color.. I know it sounds weird, but there were differences between my wife's White Note 5 and my Gold Platinum Note 5..
I haven't tried to use it yet, but the app setup fine. I was able to add a bunch of cards as well.
fireguy0306 said:
I haven't tried to use it yet, but the app setup fine. I was able to add a bunch of cards as well.
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Then yours is fine.. what we're talking about, is it doesn't even allow you to get to the setup. It acts like the app is "coming soon"
I have a black Note 7 and had the same message last night after receiving my phone. I figured that it was not ready for the note 7 yet, and slept on it. When I tried again this morning it allowed me to log in and set it up just fine. Not sure if this is why it worked the second time, but I restarted my phone this morning after all the installs and cleared the cache. Maybe that had something to do with it?
Been using it perfectly since I got the phone yesterday. Added 6 cards and 3 loyalty cards. Got the 20 dollar promo at best buy getting a screen protector last night.
Sent from my SM-N930T using Tapatalk
I just got off the phone with Samsung, was having the same issues, Added that card fine last night, went to try use it today and the card was gone and every time I tried to add it, it kept saying "cannot connect to samsung pay"
They had me open the application manager, force quit the samsung pay "samsung pay framework", clear its cache and then click on "samsung pay" force stop, clear its Cache and it Data.
That forced me to go through the setup again, but allowed me to add my card, and now it seems to be working.
Hope this helps.
Thanks.
I didn't use it. However, I noticed an update for it within the Samsung pay app settings, under "about". It should be version 2.2.02. I'm not saying that's the cause, but might help.
i setup mines up last night ok. i added two of my cards. One i did the resend for the activation code 2 times. The other card did work never got one. Then this morning i deleted it and readded and the activation card got sent and work this time.
I remember on my s7 edge when i first got it. samsung pay didnt work. woulnt get pass finger print. Call samsung and they said to delete the samsung pay app data and cache.
Once i did that the s7 edge setup fast and easy.
Worth a shot if you guys n girls are still having problems.
Mine worked perfectly at Walgreens and I got a 20 dollar Samsung gift card
Sent from my SM-N930T using Tapatalk
it's working now after update
Worked great last night at the movies. Even got the free $20 virtual gift card 2 minutes later. Be sure to use Samsung pay at least once to get your free money!
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Samsung Pay working for me just like you see on commercials. I get the same reactions too.
I notice when I took off the locking on lock screen Google pay said it won't work due no lock on lock screen. May be this is same with Samsung Pay.
It stands that if you have stuff like Samsung Pay, Google Pay, etc in your device that you should lock your device too.
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3rd day now and I still can't register the cards I had on my S7. Tried everything. I guess I'll call Samsung at some point today.
Received a notification of a fw update today on my Sprint Note 8. Anyone else get it and maybe know what all it contains?
Camera app improvements, and a KRACK fix. That's why it's small.
I got it today as well. Didn't take it yet. I hate this phone. My service was crappy before, now it's at an all-time high with this piece of garbage. Sprint said I can return it but my rear camera glass is broke. Will they still take it back?
hebejebe said:
I got it today as well. Didn't take it yet. I hate this phone. My service was crappy before, now it's at an all-time high with this piece of garbage. Sprint said I can return it but my rear camera glass is broke. Will they still take it back?
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Really? I love my Note8. By far the best phone I've ever had. Sprint cell signal has always been good where I am, and I'm almost always on WiFi anyway.
Got the Sprint OTA update N950USQU2BQJB a few days ago here in California which carried a security patch and Google Play Services update version 11.7.46 which has been terrible on my battery and particularly Pixel XL & OnePlus users as well as other devices according to online reports.
Have you updated to these versions and seen a dip In your battery life like many others have? And If so, have you seen a any difference in performance after updating your device with this last security patch update 'N950USQS2BQK3' rolled out by Sprint today (12/04/17) ?
Will this update 'N950USQS2BQK3' fix the issue of battery drain Sprint users have been experiencing in the past several weeks?
Thanks everyone.
DaggettBeaver said:
Really? I love my Note8. By far the best phone I've ever had. Sprint cell signal has always been good where I am, and I'm almost always on WiFi anyway.
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I'm between Baltimore and Washington DC. You would think an area so densely populated would have better service to accommodate the demand. We use a family locator app which was very good on our old phones (Note5 and S6). Now, I get an alert 20 minutes after someone arrives or leaves home.
Fortunately my employer supplies my with an iPad with date service thru Verizon
hebejebe said:
I got it today as well. Didn't take it yet. I hate this phone. My service was crappy before, now it's at an all-time high with this piece of garbage. Sprint said I can return it but my rear camera glass is broke. Will they still take it back?
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SAME!!!! Im SO mad at myself for breaking down and getting this horrible phone because of the 50% off promotion and not getting the LG V30 which I originally wanted but had a hard time justifying $38 a month for it being a single mother of two kids on a very tight budget. This phone is CRAP. I talked to sprint last week, talked to 3 different agents and basically was told since I was out of my 14 day window to deal with it. I HATE Sprint just as much as I hate the Samsung Galaxy Note 8 on the Sprint Network. Apps constantly go into a locked spinning like Facebook and I have to force stop apps atleast 20 times a day. Calls dont come through. I constantly keep receiving a text stating "Messenger's enhanced features have been enabled" (Confirmation ID: different evertime) ....I get this text msg anwhere from 5-10 times a day. Ive had done everything the forums have suggested to fix my problems and NOTHING has worked. I have reprogrammed and factory reset and just doesnt get any better! Im beyond frustrated with paying for basically a brick with crappy service!!!
You folks have gotten some pretty nasty lemons. My Note8 has been 100% problem-free. And it's one of the first off the line, since I pre-ordered.
FWIW, I have had problems with calls and messages on Sprint in the past with other phones, and it was a problem at Sprint. I called customer service/technical support, they fixed something at their end, and everything worked after that. I don't know if that's what you're experiencing, but that's just a FWIW.
Mine has been problem free as well aside from one hiccup after a BD update. Other than that it has been flawless.
Hpresley80 said:
SAME!!!! Im SO mad at myself for breaking down and getting this horrible phone because of the 50% off promotion and not getting the LG V30 which I originally wanted but had a hard time justifying $38 a month for it being a single mother of two kids on a very tight budget. This phone is CRAP. I talked to sprint last week, talked to 3 different agents and basically was told since I was out of my 14 day window to deal with it. I HATE Sprint just as much as I hate the Samsung Galaxy Note 8 on the Sprint Network. Apps constantly go into a locked spinning like Facebook and I have to force stop apps atleast 20 times a day. Calls dont come through. I constantly keep receiving a text stating "Messenger's enhanced features have been enabled" (Confirmation ID: different evertime) ....I get this text msg anwhere from 5-10 times a day. Ive had done everything the forums have suggested to fix my problems and NOTHING has worked. I have reprogrammed and factory reset and just doesnt get any better! Im beyond frustrated with paying for basically a brick with crappy service!!!
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Well that sucks . I've had it since a week before launch and the N8 is amazing. No lag problems, no service problems. First phone with android in 7 yrs I haven't rooted .
THREAD CLEANED
1. This thread is about a firmware update, not whether or not you like your phone. Please stay on-topic.
2. Repeat flaming and trolling will be rewarded with infractions and banning per the forum rules.
Any thoughts on when the Oreo update is to drop?
I'm here because I don't know what else to do.
I ordered a Pixel 7 from the official Google Store on October the 7th, received the phone on the 15th, and discovered right away that the rear cameras aren't working. I tried everything but it was clear it was a hardware issue. I called Google Support. They went through many steps to try and fix the issue but nothing worked. So I was prompted to get a replacement device. I sent my phone back on the same day with UPS, and 2 days later the phone reached its destination (I have a proof of delivery). And since then I got complete silence from Google.
I already talked to them twice, inquiring about the whereabouts of my replacement device, or the whole replacement process, but I got nothing. My RMA status page on the Google Store website is empty, doesn't show my returned phone nor my replacement device. Yesterday I went through the 3rd phone call with Google, was told that my case will be handled by the Pixel management team or so, and that I should hang up and wait for an answer from them later.
I just left off the chat with Google Support again. They told me that another agent is already working on the issue and that I should check my email. I haven't received any emails, of course.
It's been more than 2 weeks since I placed my order for this phone. Is this what I get for ordering their new device on the announcement day? And what other steps can I take in order to get my replacement device?
Same case than you but the problem was bubles beetween frame and screen.waiting for a solution.
1 week and no new notice.
i think someone is stealing packages or something between destination and the store or something.This is not normal...
Ivixmax said:
Same case than you but the problem was bubles beetween frame and screen.waiting for a solution.
1 week and no new notice.
i think someone is stealing packages or something between destination and the store or something.This is not normal...
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May I ask where do you live? I'm in Germany and I've read on German forums a few successful RMA processes, but I have no idea why this is happening. If it's really stealing then it's not the customer'd fault, is it?
I am waiting on a full refund from Google for the Pixel 7 I had to send back with a dead screen.
They actually received the phone back within 24 hours but despite them having the phone back there has been a deafening silence for 5 days now.
Keith W said:
I am waiting on a full refund from Google for the Pixel 7 I had to send back with a dead screen.
They actually received the phone back within 24 hours but despite them having the phone back there has been a deafening silence for 5 days now.
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I'm sorry about that. I hope you get your money back as soon as possible.
SharifOthman said:
May I ask where do you live? I'm in Germany and I've read on German forums a few successful RMA processes, but I have no idea why this is happening. If it's really stealing then it's not the customer'd fault, is i
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i am from Spain.and the phone was returned to Poland i think
Ivixmax said:
i am from Spain.and the phone was returned to Poland i think
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My phone was also returned from Germany to Poland.
Wow that's interesting cos Pixel is officially not released in Poland. That's why I ordered mine on Amazon Germany
forever_lol said:
Wow that's interesting cos Pixel is officially not released in Poland. That's why I ordered mine on Amazon Germany
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Now I wish I had done this :/
Still no refund and Google support has been of no support.
I have called them twice now in as many days chasing this up, spend ages on hold whilst they "check things" only to then be told it has been escalated to a higher tier of support and they will email within the day and to wait until I get the email - I have heard that line twice now in as many days.
I have told them if they have mislaid the phone or it has gone walkabout then that is not my problem - I have signed proof they got it back
Keith W said:
Still no refund and Google support has been of no support.
I have called them twice now in as many days chasing this up, spend ages on hold whilst they "check things" only to then be told it has been escalated to a higher tier of support and they will email within the day and to wait until I get the email - I have heard that line twice now in as many days.
I have told them if they have mislaid the phone or it has gone walkabout then that is not my problem - I have signed proof they got it back
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Get the credit card company involved see what they say,
Be careful disputing the charges. Google has deactivated the associated account of people that have done that in the past. Everything just goes poof.
Use that as a last resort.
Hit up @MadeByGoogle on Twitter. They will engage you via DM. I have had good luck with that method.
TonikJDK said:
Hit up @MadeByGoogle on Twitter. They will engage you via DM. I have had good luck with that method.
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I have actually been doing that today and they are just as useless.
First they tried to send me back to phone support after I told them I had tried that twice already
Then they asked me to send the details over via DM only for them to then tell me the same as phone support "We have escalated to one of our specialists who will investigate and be in touch via email" - no one gets in touch, no emails, nothing.
Totally useless.
Finally google returns me the money today.15 days to finish the nightmare.So patetic
Ivixmax said:
Finally google returns me the money today.15 days to finish the nightmare.So patetic
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Good to hear you finally got your money back.
It should not have taken that long though.
Keith W said:
Good to hear you finally got your money back.
It should not have taken that long though.
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Google store has notoriously terrible support. Just the other day they literally told me to go take my business elsewhere because I wanted to get a pixel 7 pro.
A friend of mine once ordered a pixel phone and he got a pixel box with no phone in it. He spent hours trying to prove it and work it out, the shipping weight was off so there was hard of it and right there, but Google refused to do anything. Lost a customer for life over that.
Just a general FYI, if you RMA anything with almost any company using the device's warranty, the replacement is "refurbished” i.e not brand new.
bobbarker2 said:
Google store has notoriously terrible support. Just the other day they literally told me to go take my business elsewhere because I wanted to get a pixel 7 pro.
A friend of mine once ordered a pixel phone and he got a pixel box with no phone in it. He spent hours trying to prove it and work it out, the shipping weight was off so there was hard of it and right there, but Google refused to do anything. Lost a customer for life over that.
Just a general FYI, if you RMA anything with almost any company using the device's warranty, the replacement is "refurbished” i.e not brand new.
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Yes I had that happen before with them trying to fob me off with a refurb in exchange for a phone which was just weeks old.
This time I told them I just wanted a full refund as I only had the phone 3 days before the screen up and died on me.
I had issues with the P6 and now issues with the P7
This whole thing has left a real bad taste in my mouth and I can not see my self buying another Google product again after this.
Keith W said:
Yes I had that happen before with them trying to fob me off with a refurb in exchange for a phone which was just weeks old.
This time I told them I just wanted a full refund as I only had the phone 3 days before the screen up and died on me.
I had issues with the P6 and now issues with the P7
This whole thing has left a real bad taste in my mouth and I can not see my self buying another Google product again after this.
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Yep, the only reason I bought my phone through Google was the store credit + Google One 10% and even then I was crossing my fingers hoping nothing was wrong with it because I know first hand and second hand what a nightmare it is to deal with their Store support. I think the phrase "Too Big to Care" applies to Google.
I could have gone to Best Buy and gotten a $200 credit there (same phone trade in value offered as Google Store) and in retrospect, I probably should have done that since Google Store only offers overpriced accessories ($90 for a Wireless stand charger!?)
Ivixmax said:
Finally google returns me the money today.15 days to finish the nightmare.So patetic
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Let me get this right. You sent the phone back on 15th and it took 2 days to ship (17th?). And you got your money back 25th? Which means your phone was in support center for just over a week?
For me this is totally normal, never got my phone back in one week if it needed maintenance.
And I know that Google can be a piece of fieces, I've fought with them about my Pixel 3 for 5 months. That was long. Week? Nah bro, you're fine.
Finneri said:
Let me get this right. You sent the phone back on 15th and it took 2 days to ship (17th?). And you got your money back 25th? Which means your phone was in support center for just over a week?
For me this is totally normal, never got my phone back in one week if it needed maintenance.
And I know that Google can be a piece of fieces, I've fought with them about my Pixel 3 for 5 months. That was long. Week? Nah bro, you're fine.
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No.no and no