Galaxy M31s serious display problem.. please help... - Samsung Galaxy M31 Questions & Answers

*****Please help******
Hello every one, 2 days before i noticed a line on my m31s. I have done nothing in my phone not even charging. Just i wake up at morning i see lines through my display. Actually the out side of the screen not even had a scratch. Some thing happened on the inside of my screen and i dont know why.And today the lines had developed into pink and black colours on bottom of display. It is manufacturing defect. Phone is only 25 days old. What can i do. If i go to service centre will they replace my phone? What will be the reason for this and what parts of phone needs to be replaced for this. Please help.....

kirans7 said:
*****Please help******
Hello every one, 2 days before i noticed a line on my m31s. I have done nothing in my phone not even charging. Just i wake up at morning i see lines through my display. Actually the out side of the screen not even had a scratch. Some thing happened on the inside of my screen and i dont know why.And today the lines had developed into pink and black colours on bottom of display. It is manufacturing defect. Phone is only 25 days old. What can i do. If i go to service centre will they replace my phone? What will be the reason for this and what parts of phone needs to be replaced for this. Please help.....
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Click to collapse
https://postimg.cc/gallery/SyXbYwY

Hey man whether u solved your problem or not (For me also the problem occurred in galaxy m31 i given my mobile to service center they tell me to wait for some days)

Hello, Did you solve the problem, if yes how, if no why ?

kirans7 said:
*****Please help******
Hello every one, 2 days before i noticed a line on my m31s. I have done nothing in my phone not even charging. Just i wake up at morning i see lines through my display. Actually the out side of the screen not even had a scratch. Some thing happened on the inside of my screen and i dont know why.And today the lines had developed into pink and black colours on bottom of display. It is manufacturing defect. Phone is only 25 days old. What can i do. If i go to service centre will they replace my phone? What will be the reason for this and what parts of phone needs to be replaced for this. Please help.....
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Click to collapse

Related

Green line on my SGS

Hi guys i have a question ,i bought a Samsung Galaxy S and i notice a tiny green line going all the down of the left side ,there is no on right side top or bottom ,is this a hardwere issue ?do i need to return my Galaxy S for fix?
yes
rider17 said:
Hi guys i have a question ,i bought a Samsung Galaxy S and i notice a tiny green line going all the down of the left side ,there is no on right side top or bottom ,is this a hardwere issue ?do i need to return my Galaxy S for fix?
Click to expand...
Click to collapse
yes,its hardware issue.
So my Galaxy S is broken
Is it really a hardwere issue ?
I have this too, but i recently had my screen replaced, I don't remember noticing it before (maybe i forgot). I think it is normal due to the sub-pixel (RGBG instead of RGB) make-up of the screen.
I have searched for it and it appears most people have it or don't notice it (We must be very eagle eyed). However I would like confirmation from someone with a SGS that has bought it new without a screen replacement.
Btw Rider17 is yours new? Has it had the screen replaced at any point? Can you post a picture? (I can't find my charger for my camera )
I bought it new,and if i notice i don't think so that it was replaced ,also i checked on google,and most if SGS users have this,i will take a picture and post it .
I have it on my Galaxy S, but the line is so small I barely notice it unless im looking for it.. and i only notice it on white backgrounds. But my screen is a replaced one and I cant remember if I had it before. But maybe your line is larger.. do you notice it on black backgrounds?
No it's only on white background noticeble ,it so tiny i hope it stay tiny
Go take it back. Why should you have to deal with a hardware issue if it's still within warranty and your warranty covers it?
Yea i have warranty but the line is not noticeble only if i put phone 1cm/inch to my eye,i read that a lot of users have same thing.

Interesting Display Problem about my Note 5

Hi dear XDA members,
I have some problem about my Note 5. I bought my phone 17 days ago. It is genuine. I was walking. And weather was sunny. I opened my phone and tried to call someone. Brightness was %100 (manual). I saw, Light Sensor worked (more Brightness). And Promixity Sensor worked too. Because, I was speaking with friend. I finished my call then I looked the screen:
What the….. Screen turned a green, purple, pink, black, gray, navy blue hue. I shocked and I got screenshot, then restarted Note 5. I check the screen when restarted. It was okay. I opened the screenshot for check it too. SS was ok too. This is my 1st problem. And i didn’t see this again.
Now, a 2nd problem in same day:
I’m using Swiftkey app with gray keyboard theme. I was chatting with friend. I called him (weather was sunny again) and turned back to keyboard.
What !? Gray keyboard turned a greenish hue. And I check my wallpaper (i was gray too). Its bottom lines turned a greenish hue too. Then I restarted phone and problem finished again.
Later, I called Customer Service Representative of Samsung. I explained all problem. She told me: “Format your phone. If problem isn’t finish, bring phone to service.”
Then, I formatted phone. Tested it many time. And there is no problem for 6-7 hours. BUT… I got the problem again. But I found some interesting tips to check the problem.
1. I checked *#0*# . And everyting is okay.
2. I opened my wallpaper in “Gallery” . And bring its top line to bottom line. So, gray was gray. But wallpaper’s bottom line was greenish on desktop. So, i think this isn’t Screen Panel problem. Looks like graphic bug. (Btw, notification bar's background was greenish too.)
3. I tried to active Light Sensor without “Calls” . And there is no problem about colors. Only in “Calls” . Looks like graphic bug with “Calls”
4. I didn’t restart my Note 5 when i got the problem again. I tried to lock off / lock on. And I saw: Screen turned to normal.
So, friends.. I think i will bring phone to service for research this problem. But I’m not sure. Problem looks like software bug. OR HARDWARE ? And maybe GPU problem ? (I didn't get problem in games, apps, etc.) I’m Confused…
Please help me. Must i go to service ? Or wait for new update etc.
P.S: My English isn’t so good i think. Thanks for understanding and helps.
Is my topic visible ? I'm new in forum.
Since this is a defect in their part, it should be covered under warranty. Just send it in, it is most likely a problem with the GPU or other component if even a format didn't fix it. If it was a software bug, the problem would be more widespread. It should be free of charge though because it isn't due to your use
Brinith said:
Since this is a defect in their part, it should be covered under warranty. Just send it in, it is most likely a problem with the GPU or other component if even a format didn't fix it. If it was a software bug, the problem would be more widespread. It should be free of charge though because it isn't due to your use
Click to expand...
Click to collapse
Thanks for reply mate. I called customer service representative again. He told me: "If your phone is defective, we'll give you new Note 5 or you can take your money back. This is for new purchased phone (in 1 - 30 days)"
I will bring phone to service tomorrow. But I will be sad, if they tell me "it is software problem." I don't want to give my phone for nothing. But I don't have another way.
TY again.
Hi again mates !
I got the phone from service yesterday. They found nothing (very funny).
I spoke with employee :
* M = Me
* E = Employee
M: Did you open the phone's case for check the problem ?
E: No, I can't open the phone. This is risky.
M: So, How did you understand there is no problem ??
E: I think you used the phone as obsessively.
M: Wait. Did you tell me "obsession" ? I saw the problem with my eyes !
E: Mr. Cpt. Price, I mean: Don't care about it. Just use the phone. I used your phone for test. I saw nothing. You must take a video if you see problem. So, we can send it to SAMSUNG as proof.
M: You are very funny. I saw truth today. I saw Samsung's quality. Give me my phone.
So, guys I got the phone. And I'm using it with %98 brightness on a sunny day. So, there is no problem for now. I took that problem with %100 brightness on a sunny day. If i get that problem, I press lock off / on button. And problem is being finished.
I think I won't send it to service again. I won't spend my time for nothing. Sad but true: Apple is better than Samsung about satisfaction of service.
I will use the phone and if see a serious problem, i will go to service then.
I think that was a software problem or bug. What is your thought and advice ?
Regards...
Do you have any idea ?
Blair Miller said:
Since you only brought the phone 17 days ago, may be you could to change a new one in your supplier?
Click to expand...
Click to collapse
They told me: We need to find a problem for change the phone. So, we can show proof to Samsung.
I don't know, how is Samsung services in other countries. But in my country: Samsung services are bad.

What is happening to my Nexus 6, is there aniway to fix it? [Water Damage]

My nexus 6 falled from my hand to a small puddle of rainwater like for 15-25 seconds, i picked off it then i saw that all works normally i dried it with my shirt and, saved it in to my pocket after a few minutes i wanted to do a phone call but saw that the screen were all black and showing some lines i went to my house and tried some times to turn it on but anything worked, then i left it in a container with rice for 24 hours today i tried to turn it on but it is not working , when i push the On button it just show some lines with a very light green/yellow background and the green notification Led is turned on. What i can do? what is happening to my nexus?i need to buy a new screen? is there another way to save my phone?
Any suggestion?
Hope someone could help me
i had taken some photos but i can't post it due to the restrictions of a minimum of 10 post in the forum but there is an album with two photos of the nexus in my profile.
It could be the screen. Mainboard is also a possibility here. Someone is going to have to look at it and see what's wrong.
Strephon Alkhalikoi said:
It could be the screen. Mainboard is also a possibility here. Someone is going to have to look at it and see what's wrong.
Click to expand...
Click to collapse
Thank you so much for answering, by the way i have posted some images of the phone in an album in my profile.
Rule of thumb with possible water damage is NOT to turn the phone on until it is dry. By turning on the Nexus, you guaranteed yourself a repair bill at best, or having to purchase a new phone at worst. Looking at the pics in your profile, your problem is on the motherboard. Someone will have to take the device apart and look at it to be sure, but you're likely looking at a motherboard replacement.
If you have a warranty, try using it.
Strephon Alkhalikoi said:
Rule of thumb with possible water damage is NOT to turn the phone on until it is dry. By turning on the Nexus, you guaranteed yourself a repair bill at best, or having to purchase a new phone at worst. Looking at the pics in your profile, your problem is on the motherboard. Someone will have to take the device apart and look at it to be sure, but you're likely looking at a motherboard replacement.
If you have a warranty, try using it.
Click to expand...
Click to collapse
[UPDATE] First i opened the nexus and disconected the battery from the phone dried competely with a towel then i left the phone for half an hour in a warm place then i dried it a little more with a heat gun , after that i left it in a bag of rice for two days and today i taked out the nexus, conected it to the charger then the green led started to turn on again, left it like for 4 minutes charging and then the nexus suddenly turned on! with all functioning correctly the screen the sim wifi all! , i was so happy and lifted up the smartphone to look at it but then the screen started to show some blurred lines and blue colors and a little bit distorsioned graphic interface in the screen but with all elements in screen.
Now i turned off the nexus
The problem could be the flexor of the screen?
because when i removed the back cover of the nexus with a guitar pick maybe i damaged the flexor or something like that
What i should do?
BryanMXB7 said:
What i should do?
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Click to collapse
As I've said repeatedly, get someone to look at it. With the symptoms you describe, there could be multiple causes, and only a technician or repair center can determine the actual cause.
Strephon Alkhalikoi said:
As I've said repeatedly, get someone to look at it. With the symptoms you describe, there could be multiple causes, and only a technician or repair center can determine the actual cause.
Click to expand...
Click to collapse
Thank you
Don't get angry
It was the flexor , All works nice but the flash does not work
I will try to repair it
I'm not angry, but I don't like having to repeat myself. Anyway, let us know if you get the flash fixed.

Note 8 Screen suddendly turn full flicker green !

Hello Guys !
I have a big massive Problem with my Note 8 SM-N950F.
I was watching Youtube and my Phone has worked fine no Problem no Green Screen till suddendly my Screen went full Green Flickering mode and I dont know what the Reason is. I restarted the Phone and it worked again no problem for 30min then it went back to Green flickering screen.
I have try : Restore the Phone as New completly Wipe out / Result = Negative
Installed a Custom Rom / Result = Negative
I did not dropped the Phone nor does it has a Water Damage.
The Green Flickering screen only comes when Im in the System but while I am on TWRP it never shows up so I think it has something to do with the system and not Hardware.
Problem still there still need a Help
LuxyFlex said:
Problem still there still need a Help
Click to expand...
Click to collapse
A full wipe and flashing the latest official firmware usually solves non-hardware issues. If you tried that and the issue is still there, then it sounds like a hardware issue that would need repair (hopefully within warranty).
sefrcoko said:
A full wipe and flashing the latest official firmware usually solves non-hardware issues. If you tried that and the issue is still there, then it sounds like a hardware issue that would need repair (hopefully within warranty).
Click to expand...
Click to collapse
But how can it be a Hardware problem, i didnt drop nor does it have any Damage and if im on TMRW or Download mode i dont see the green flickering only after I boot
LuxyFlex said:
But how can it be a Hardware problem, i didnt drop nor does it have any Damage and if im on TMRW or Download mode i dont see the green flickering only after I boot
Click to expand...
Click to collapse
Motherboards can be faulty, etc. It doesn't have to be caused by the user. If you flash stock with full wipe and the issue persists then the only remaining variable is hardware. Either that or maybe you didn't do the full wipe when flashing latest firmware. Not sure what else to suggest beyond those two possibilities. Hope you get it working.
I had this also on my N950F. It happened very suddenly while I was using it:-
* Greenish tint
* Reduced brightness capability
* Flickering
* ~half-inch border of more intense tinting on all four sides
Cut a long story short - couldn't fix it with a complete factory reset.
Today, the problem has suddenly disappeared and the screen is perfect after four days with this issue. Just out of the blue - screen back to normal.
I'm guessing it was either a dodgy board connection which righted itself, or a temporary light sensor issue.
it is a hardware fault relating to the lcd. this is usually seen when the phone has been dropped. and is a broken lcd. i know its stated it wasnt dropped but that is the issue
galaxys2Tav said:
it is a hardware fault relating to the lcd. this is usually seen when the phone has been dropped. and is a broken lcd. i know its stated it wasnt dropped but that is the issue
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Click to collapse
Utter nonsense. It hasn't been dropped and it doesn't have an LCD screen. Know-it-alls spoil it for others by making unfounded comments.
aZooZa said:
Utter nonsense. It hasn't been dropped and it doesn't have an LCD screen. Know-it-alls spoil it for others by making unfounded comments.
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Click to collapse
unfortunatly i missed judged and put lcd as infact its an O-LED screen! my bad, and as i fix samsung screens on a daily basis weather they would be LCD or O-LED screens this is infact the fault. never sujested you had dropped it im saying that this is the probblem with it weather it has been dropped or become faulty. know-it-all spoil sports are here to help on xda and unfortunatly its not the right answer you are looking for but i posted the right answer to the question that was asked in the Q&A section. just thought i would help out but, but hey
Thread cleaned
Please keep it on topic
FSadino
galaxys2Tav said:
unfortunatly i missed judged and put lcd as infact its an O-LED screen! my bad, and as i fix samsung screens on a daily basis weather they would be LCD or O-LED screens this is infact the fault. never sujested you had dropped it im saying that this is the probblem with it weather it has been dropped or become faulty. know-it-all spoil sports are here to help on xda and unfortunatly its not the right answer you are looking for but i posted the right answer to the question that was asked in the Q&A section. just thought i would help out but, but hey
Click to expand...
Click to collapse
Yes, that's it, if not droped, then a faulty screen, just like that, many people wish that all problems can be fixed by some trick, clever app or hidden setting, but, in true, a very little number of troubles are fixed this way, so my advice would be to take the device to an authorized samsung service center
aZooZa said:
Utter nonsense. It hasn't been dropped and it doesn't have an LCD screen. Know-it-alls spoil it for others by making unfounded comments.
Click to expand...
Click to collapse
Be nice to people trying to help you.
There is two causes to this. Software or hardware. Next time it happens try screen capture. If appears on screen shot it's software buggy. Although highly unlikely but if it does usually a reboot or factory reset solves it.
Other more likely scenario is hardware. If you used a crt tv you'll know as its the same symtom of failing picture tube.
And it's definitely not connector issue.
Sent from my SM-N950F using Tapatalk

New problem with the screen, horizontal line with bright pixels

https://imgur.com/a/EYhSX0V
I have this line in my screen, I try to update and restart the phone and nothing work...
This line can dissappear for a few seconds but appears again, I call Huawei and they will repair the phone, but... anyone with the same problem?
(Sorry English, I'm Spanish)
Regards.
The line isn't clear at least when looking at your pic on my tablet. You might want to post a shot against a dark background so it's easier to see.
If it's a vertical line from top to bottom that is always in exactly the same place I have seen that type of thing when a phone was repaired but the display wasn't reattached to the motherboard properly.
jhs39 said:
The line isn't clear at least when looking at your pic on my tablet. You might want to post a shot against a dark background so it's easier to see.
If it's a vertical line from top to bottom that is always in exactly the same place I have seen that type of thing when a phone was repaired but the display wasn't reattached to the motherboard properly.
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Click to collapse
This line always see in the same place.
If I use a dark background this not show, because AMOLED system don't turn on pixels.
This show in vivid colors, I can't shot better photo because this is very difficult.
Sorry.
tatin1998 said:
This line always see in the same place.
If I use a dark background this not show, because AMOLED system don't turn on pixels.
This show in vivid colors, I can't shot better photo because this is very difficult.
Sorry.
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Click to collapse
I think only a black background doesn't turn on pixels--dark backgrounds still emit light. In any case that sounds like a defect but I haven't read about others having that issue. I did read that Huawei swapped out the displays on some phones returned with LG displays and put in BOE displays. If there's any chance you have a refurb instead of a brand new phone that would make the problem you are describing a lot more likely. You could try doing a factory reset but it probably won't help. If you have a warranty you should return your phone or get it serviced.
tatin1998 said:
This line always see in the same place.
If I use a dark background this not show, because AMOLED system don't turn on pixels.
This show in vivid colors, I can't shot better photo because this is very difficult.
Sorry.
Click to expand...
Click to collapse
Is it green line on the right edge of the phone on light and white backgrounds?
jhs39 said:
I think only a black background doesn't turn on pixels--dark backgrounds still emit light. In any case that sounds like a defect but I haven't read about others having that issue. I did read that Huawei swapped out the displays on some phones returned with LG displays and put in BOE displays. If there's any chance you have a refurb instead of a brand new phone that would make the problem you are describing a lot more likely. You could try doing a factory reset but it probably won't help. If you have a warranty you should return your phone or get it serviced.
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Click to collapse
This is not a software problem, it is a hardware problem.
I asked to my friends, and they tell me that curved screens have this problems.
I called Huawei and they will go to send me a new device.
Mosman12 said:
Is it green line on the right edge of the phone on light and white backgrounds?
Click to expand...
Click to collapse
It's not green gate problem, this is other problem.
I can't test more because I sended the mobile to Huawei Care.
tatin1998 said:
This is not a software problem, it is a hardware problem.
I asked to my friends, and they tell me that curved screens have this problems.
I called Huawei and they will go to send me a new device.
Click to expand...
Click to collapse
Are you talking about folded amoled displays because slightly curved displays have been around for years and I never heard of what you described being a common problem.
In any case at least you're getting it resolved.
jhs39 said:
Are you talking about folded amoled displays because slightly curved displays have been around for years and I never heard of what you described being a common problem.
In any case at least you're getting it resolved.
Click to expand...
Click to collapse
A friend told me that in your samsung galaxy S7 (folded amoled display) haved the same issue, but he didn't have a warranty, as I do ...
Huawei confirmed me that they will send me a new phone.

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