*** update. It just started working this morning.
I received a new pixel 4a 5g on Friday. I have spectrum mobile and I can't get wifi calling to work. I have called spectrum twice and have gone to the local spectrum store. I have also chatted with a Google tech. No one can get it to work.
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Grabbed a Moto X 2014 Pure from Motorola from the Cyber Monday sale. Got it on Thurs and activated online and set up a prepaid account with phone number transfer. Phone port was not completed until a little after midnight Sunday morning after repeated calls to TMo support. Paid the plan and set up auto pay, recieved confirmation around 8 AM Sunday that payment was received and credited to account. I am still unable to connect to data services. Have spoken to support via live chat for about an hour, and technical support on the phone for another hour, still nothing. At first it showed Edge (E with exclamation signal icon) and I was able to connect, albeit slowly (less than 100KB according to FCC speed test). After all the troubleshooting with support now I dont even get that (icon is the same, but no connection at all). They had me verify, reset, then manually create new APN. Ensure TMo is selected as network. still can't connect. Support has escalated to engineering but before I wasted more time with TMo support, wanted to see if anyone here has any ideas or has dealt with anything similar in the past?
Edit: Disregard, when I went out to dinner I figured I'd take the phone to see if it really was just my specific area having an issue. Once I got a few blocks away I connected to LTE. Speeds were "only" around 10 Mbps down, but better than nothing (or Edge, which is basically the same lol) despite the fact that both the online map and two reps stated my location was in "excellent coverage". Don't see an option to delete the thread but it can be ignored.
Wi-Fi calling is no longer working on my 4XL. I have Verizon on an unlocked 4XL.
The options are completely missing. I've spent over 4 hours on the phone with Verizon tier 2 tech support and gotten nowhere. They insist that Wi-Fi calling is active on my account/line and that its an issue on my phone.
I should mention I have a dual SIM setup running both Verizon and T-Mobile, T-Mobile is an eSIM. That said BOTH worked fine until I popped my Verizon SIM into a Verizon Mi-Fi and the SIM from the Mi-FI into my 4XL.
Verizon said they could see the two units reprovisioned but as far as Wi-Fi calling on the 4XL, it's active and SHOULD work but its almost like the Verizon software is blocking it the settings from even showing. I have NO options for Wi-Fi calling under the phone settings anywhere, they are gone but I do still see them for the T-Mobile eSim.
I remember back in the day Verizon blocked Wi-Fi calling on Pixel devices that were unlocked and or not Verizon branded. There was a command-line you could run to "unhide" the settings and turn them on.
Does anyone have anything like this for the 4XL? Verizon said I may need to completely factory wipe my 4XL but I have it setup perfectly, I really do not want to do that if possible.
Thanks!
I use 2 SIMs as well. My T-Mobile account is ESIM and my Visible is physical sim. I have no issues with WiFi calling on both. I attached a screenshot, do you see the same menus as me? Also, is your Google pixel the Google store variant or a carrier?
Here is my TMobile settings.
Brand new pixel 5 on Google Fi and I cannot get wifi-calling to work at all. Old phone is a pixel 2 and it would use wifi-calling on every call, and it worked great. I have an absolutely trash cell signal, but a full wifi signal with gigabit internet....
Tried:
* wiping data/cache on google fi and carrier services
* erasing esim and re-activating
* contacted fi support who added me to "wifi calling opt-in program"
Nothing works. Anyone have this working?
EDIT/TL;DR: After about 2 days my wifi-calling suddenly began working. Apparently this may be the norm.
m03sizlak said:
Brand new pixel 5 on Google Fi and I cannot get wifi-calling to work at all. Old phone is a pixel 2 and it would use wifi-calling on every call, and it worked great. I have an absolutely trash cell signal, but a full wifi signal with gigabit internet....
Tried:
* wiping data/cache on google fi and carrier services
* erasing esim and re-activating
* contacted fi support who added me to "wifi calling opt-in program"
Nothing works. Anyone have this working?
Click to expand...
Click to collapse
There is definitely and issue with Google Fi and the pix 5. Mine won't use Sprint networks and will only sometimes call on wifi at least I think it is using wifi.
There would be a big wifi symbol right above the phone number if you were using wifi-calling.
EDIT: And you're correct, my pixel 5 also will not join Sprint, it stays on T-mobile. Even using the Sprint Dialer code (*#*#34777#*#*), it gives an error:
Google Fi:
Invalid MCC/MNC: Sprint (310120)
Same exact issue. I have a tread on here that I opened today about it. I've been on with Fi support multiple times. They are working on it at least so they say.
Duratime said:
Same exact issue. I have a tread on here that I opened today about it. I've been on with Fi support multiple times. They are working on it at least so they say.
Click to expand...
Click to collapse
Good to know. There's another thread about it here:
https://support.google.com/fi/thread/79698885?hl=en
On Consumer Cellular, wifi calling worked on my Samsung phones fine, even my wife's 3 year old Samsung. I don't even have that option with the Pixel. It's definitely a phone thing for some.
I'm on Fi with my new P5 and wifi calling works well. I'm in a strong TMO area and get only 5G for cell. I think why you don't see Sprint anymore is because their frequencies and bandwidth are all wrapped up in TMO now. Even my Network cell phone app which always showed both TMO and Spring along with my wifi no longer shows the Sprint network hiding in the background. Fi would do this so it could quickly switch to the stronger signal.
jawmail said:
I'm on Fi with my new P5 and wifi calling works well. I'm in a strong TMO area and get only 5G for cell. I think why you don't see Sprint anymore is because their frequencies and bandwidth are all wrapped up in TMO now. Even my Network cell phone app which always showed both TMO and Spring along with my wifi no longer shows the Sprint network hiding in the background. Fi would do this so it could quickly switch to the stronger signal.
Click to expand...
Click to collapse
You might be right, but there is strong Sprint coverage at my house and nearly no TMO. Shouldn't it switch to Sprint in that case? Also, if I mount the Fi sim in my Pix 4XL, I do get the Sprint service. It seems from what Fi support is telling me that they are going back to the carrier for answers but I think it is a phone issue. My address shows to be in an "excellent" Google Fi coverage area. I hope they can get it to work, since I love the call forwarding feature.
Duratime said:
You might be right, but there is strong Sprint coverage at my house and nearly no TMO. Shouldn't it switch to Sprint in that case? Also, if I mount the Fi sim in my Pix 4XL, I do get the Sprint service. It seems from what Fi support is telling me that they are going back to the carrier for answers but I think it is a phone issue. My address shows to be in an "excellent" Google Fi coverage area. I hope they can get it to work, since I love the call forwarding feature.
Click to expand...
Click to collapse
I'm not sure to be honest. From what I've read about the new TMO 5G, it is not standalone 5G meaning it use some sort of combo between the 2 companies frequencies to create a sort of hybrid 5G. I've read they use the TMO frequencies as the backbone and the Sprint frequencies since they are much higher can carry much more data do all the work. So basically the two companies have combined their networks in certain areas, I live near Chicago and coverage and speed is great. YMMV.
Maybe in other areas where they don't have 5G yet you may still have Sprint 4G access I just know I do not on the Pixel 5. On other Pixels from the 4 on down you may not have this issue because they are not 5G. If you Google "Tmobile 5G technology" it's a good read.
My wifi-calling started working suddenly, about 2 days after activation. I do wonder about the lack of sprint usage though.
I have an unlocked pixel 4 XL that was purchased directly from Google. I would like to have Wi-Fi calling on AT&T but was told they only enabled it on AT&T branded phones. Would flashing my pixel 4 XL with an AT&T build carrier lock my device?
I also have a pixel 3 XL and have the same question.
Thanks in advance anyone who can answer.
@bmurf
What they told you is not true. I have always had WiFi calling working on ATT using Google Store phones forever. If you are currently using AT&T as your carrier, you use the "Global" image or AT&T only if one is available, and NO it definitely will not carrier lock your phone. If you are on the November 12.0.0 (SP1A.211105.002, Nov 2021) it will work if your SIM is provisioned for it. If you cannot get Wifi calling working, check phone settings to see if your SIM is provisioned for it. In the dialer type *#*#4636#*#* under phone settings check that the toggle for WI-Fi calling is on. If it is on, that means your SIM is provisioned for it and it will work. If it is off and you cannot toggle it on, your SIM has to be provisioned for it by AT&T. . My family has 4 Pixels and they all have Wi-Fi calling working for years. Starting back with the Nexus phones, but PIxel 2,3,4 all work. You can go to AT&T and request they provision your SIM for free. Don't leave the store until both your phones are working. If you have a really old SIM it may need to be replaced (free also). Disclaimer: I have had a post-paid account for a long time. If you are on a pre-paid plan or AT&T MVNO, your results may be different.
Hi.
Does anyone have volte/vowifi/5g working in Poland? Preferably with Plus carrier?
Mobile Vikings (Play) VoLTE is working. VoWiFi doesn't. I have no 5G plan.
Only use the Pixel on Play as that is the only network in poland that has a profile for the network included in the firmware.
VoLTE works fine in Play and T-Mobile (no wifi calling though).
Thanks. Yeah. I heard it works in Play and T Mobile. I was wondering what about Plus though, since I'm not planning to change carriers.
From what I've heard it doesn't work in Plus at the moment. Don't get your hopes up, they probably won't activate it anytime soon.
My current phone is not supported either but both WiFi calling and volte work fine. I'm still yet to find anybody with Pixel in Plus, just to be sure.