ringtone and notification problems
Hi
I have recently bought 2 nexus 6 phones from amazon, and updated it to marshmallow 6.0.1.
I found some issue in the ringtone and notification sounds in both of them:
Notifications sound of third party apps like facebook, and messenger are low however the notification sound of messages and gmail app are normal.
When the phone rings it starts ringing in low volume for about 1 or 2 seconds, then it continue in normal level.
Also when try to set the ringtone from settings for the first ringtone you try to listen it starts ringing in low volume too for 1 or 2 seconds then return to normal level.
are these problems a software or hardware issue?
If they are software issues, is there a way to fix it?
ahmedalaa said:
are these problems a software or hardware issue?
If they are software issues, is there a way to fix it?
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Software issue. There is an unnoficial fix in this thread. You'll need to be rooted though.
akselic said:
Software issue. There is an unnoficial fix in this thread. You'll need to be rooted though.
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Thanks
Hey everyone, Has anyone experienced a light snap sound coming from the speakers while no media is playing? Trying to figure out if this is only on my phone or a bug. Thanks!
Yep this is a known issue ATM
I'm sure they're looking into it as we have a lot of mentions about it on the subreddit.
here is what i did to get rid of the popping sound until they fix it. turn off screen locking sounds, charging sounds, touch sounds, and vibrate on tap the popping went away completely. I dont know which setting it is but after those are off the popping stopped for me and others.
It was the screen touch sounds for me, switching that off got rid of most click/pop/snap noises but not all of them. It's particularly noticeable after a short notification sound has played, it's like the speaker is still active even though the sound has finished playing, then the speaker deactivates making a click noise. Very annoying. Is it Android or hardware causing the issue? If it's Android it can be fixed if it's hardware it may be fixable.
RetroFlux said:
It was the screen touch sounds for me, switching that off got rid of most click/pop/snap noises but not all of them. It's particularly noticeable after a short notification sound has played, it's like the speaker is still active even though the sound has finished playing, then the speaker deactivates making a click noise. Very annoying. Is it Android or hardware causing the issue? If it's Android it can be fixed if it's hardware it may be fixable.
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Usually clicks happens when there is a sharp change in sound. Every speaker does clicks if not handled correctly. For instance, my studio speakers will click every time I shut them down before lowering the volume to zero. Most likely, adding a software DSP that applies an exponential volume lowering before actually shutting down the speaker would solve the problem.
Let's just wait for them.
To answer your question. Since that is a software issue were having. The resolution we can offer regarding this if its not fixed with any of our basic troubleshooting would be to wait for an update. But for an ETA on to when the update will happen, we apologize for we do not have the exact dates. Since before an update gets released the developer team needs to gather all the reports from us on all the issues we have encountered on the new phone so they can release a one and done update.
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That's from support just now.
Cellendril said:
That's from support just now.
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Sounds like they will wait around for more issues to develop and then finally push a fix? Maybe it comes with Pie
Could everyone with the RazerPhone 2 please post if the newly released update corrected the speaker cracking/popping sounds issue.
I had the following Live Chat with Razer support:
Peripheral Support (12/5/2018, 4:38:10 PM): May I know what is the issue that you have with
your Razer Phone 2?
Me (12/5/2018, 4:38:29 PM):
A new software update is available for Razer Phone 2. This update includes:
Camera
• Improved color for richer more vibrant shots
• Improved brightness for warmer tones and details.
• Improved HDR for more consistent shot detection and processing
Audio
• Audio fixes and improvements.
Me (12/5/2018, 4:38:56 PM): Am holding off on purchasing the phone until I see that the "snap..pop" sound in speakers is corrected. May I please have a definitive answer regarding the "Audio fixes and improvements" mentioned in the update description to see if it does address the pop crackling speaker issue
Peripheral Support (12/5/2018, 5:08:28 PM): Upon checking my resources here it should be fixed as well as per checking the update.
Me (12/5/2018, 5:10:04 PM): Specifically asking about the "pop crack:" sound?
Peripheral Support (12/5/2018, 5:10:27 PM): Yes.
Me (12/5/2018, 5:12:03 PM): Great, will await to see if owners of the phone post their claim that it was fixed. Until then your resource info was encouraging
Peripheral Support (12/5/2018, 5:14:15 PM): Thank you.
[Session ended and I was given a Case Number]
No cracking or popping here after the Update ?
Did you have the cracking/popping sound bug before the update?
Any other owners reading this, did you have the snapping sound problem before the update and did the update correct the problem?
Update
I returned from the Microsoft Store after having a lengthy hands on with the phone. I brought along a Moto G6 to compare speaker volume and sound quality. The volume on the RP2 was louder in volume but only by a margin. I admittedly didn't turn on Dolby Atmos to tweak any settings nor did I check to see if the store had it turned on. As for the sound quality, to my ears the trebles became unpleasantly harsh at higher volumes. The bass had a nice, full quality regardless of volume and was very good even at maximum volume.
As for the "pop/snap" sound issue, I didn't encounter any of it while scrolling through the various Settings windows and while scrolling in the Apps folder, and that was with all the various advanced sounds turned on. Had the interior of the store not been exposed to all the ambient loud mall music, perhaps I may then have heard the reported popping sounds, or perhaps I would not if the store had installed the aforementioned described update. The About Phone settings appeared to not have it installed.
I realize that the subject of this thread is "Snap sound coming from speakers" but I feel obligated to say I wasn't sufficiently impressed with the phone to consider purchasing it, despite it being on sale for $650 through December. I found the display coloration appeared dull. If the demo phone would have allowed me to tweak the color settings perhaps I may have been able to make the colors appear more vibrant. Also, for some reason the screen images did not appear sharp, despite it being set for 1440 X 2560. Perhaps the demo unit may have been at fault.
*Supersnake* said:
Could everyone with the RazerPhone 2 please post if the newly released update corrected the speaker cracking/popping sounds issue.
I had the following Live Chat with Razer support:
Peripheral Support (12/5/2018, 4:38:10 PM): May I know what is the issue that you have with
your Razer Phone 2?
Me (12/5/2018, 4:38:29 PM):
A new software update is available for Razer Phone 2. This update includes:
Camera
• Improved color for richer more vibrant shots
• Improved brightness for warmer tones and details.
• Improved HDR for more consistent shot detection and processing
Audio
• Audio fixes and improvements.
Me (12/5/2018, 4:38:56 PM): Am holding off on purchasing the phone until I see that the "snap..pop" sound in speakers is corrected. May I please have a definitive answer regarding the "Audio fixes and improvements" mentioned in the update description to see if it does address the pop crackling speaker issue
Peripheral Support (12/5/2018, 5:08:28 PM): Upon checking my resources here it should be fixed as well as per checking the update.
Me (12/5/2018, 5:10:04 PM): Specifically asking about the "pop crack:" sound?
Peripheral Support (12/5/2018, 5:10:27 PM): Yes.
Me (12/5/2018, 5:12:03 PM): Great, will await to see if owners of the phone post their claim that it was fixed. Until then your resource info was encouraging
Peripheral Support (12/5/2018, 5:14:15 PM): Thank you.
[Session ended and I was given a Case Number]
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I can't confirm the bug is solved. Probably right after this post, it pops. Nevertheless, I can confirm that after the update I no longer got the snap sound, so most likely it is solved.
Renovatio33 said:
Usually clicks happens when there is a sharp change in sound. Every speaker does clicks if not handled correctly. For instance, my studio speakers will click every time I shut them down before lowering the volume to zero. Most likely, adding a software DSP that applies an exponential volume lowering before actually shutting down the speaker would solve the problem. Let's just wait for them.
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:good:
Knowledgeable explanation of what may likely be the cause and how it can be fixed.
I did experience the strange snapping sound for first few weeks having the phone, and I have not noticed it since the update, so far.
Haven't heard the clicks after using using MR2 for a bit. Unfortunately the speakers sound a little softer, but they had issues at max volume before anyway so maybe that's for the best.
CurtisMJ said:
Haven't heard the clicks after using MR2 for a bit. Unfortunately the speakers sound a little softer, but they had issues at max volume before anyway so maybe that's for the best.
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Screenshot of a poster on Reddit evaluating the effects of the update.
*Supersnake* said:
Did you have the cracking/popping sound bug before the update?
Any other owners reading this, did you have the snapping sound problem before the update and did the update correct the problem?
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Click to collapse
I had the problem before the update. So far, the update seems to have completely solved the audio/speaker popping. Will report back again once I've used it a while.
EDIT: I've run the Dolby Atmos demo many time pre-update, so I had a good benchmark. Ran the Dolby Demo a couple of times after the update. Volume seems very similar & there is definitely less distortion, because I remember how bad it was before. However, there is more noticeable crackling of the speakers while playing the demo at higher volume.
*Supersnake* said:
Screenshot of a poster on Reddit evaluating the effects of the update.
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Ah, so I'm not crazy. I feel like he's exaggerating a bit though. He evidently doesn't know the factory images exist either. Maybe someone should tell him
CurtisMJ said:
Ah, so I'm not crazy. I feel like he's exaggerating a bit though. He evidently doesn't know the factory images exist either. Maybe someone should tell him
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I agree that there's some exaggerating. I actually think there hasn't been much-if any-volume change. I've got a Phone 2 with the update & another without the update, so I'll setup the SPL meter & do some comparisons & report back.
Semi-related, the speakers now "click" each time the YouTube app rotates from landscape to portrait... any one else have this happen?
Per this reddit thread, watching https://youtu.be/ZK5bOZx2xXs at max volume on the speakers reboots my phone. Very odd - do any of you experience this?
I do sometimes get the snap sound on rotation, but the formerly persistent pop is not there.
I've seen this brought up before other places but I've never seen an answer or a fix. My G6 starting quieting itself after playing a sound for a few seconds. It does this with ringtones, videos, alarms, everything that goes through the speaker. Headphones work fine, and the volume is at Max, even just changing the volumes in settings and it plays and example of the volume, it will quiet itself down within a few seconds however the slider stays at the maximum. I've had the phone for quite a while and it just started this a few weeks ago on oreo. I'm now on Android 9.0 but the issue is still there. Safemode doesn't help and if I do the Moto hardware test it plays at full volume without quieting down at all. Just wondering if anyone found a fix for this at all? Thanks!
sassyness77 said:
I've seen this brought up before other places but I've never seen an answer or a fix. My G6 starting quieting itself after playing a sound for a few seconds. It does this with ringtones, videos, alarms, everything that goes through the speaker. Headphones work fine, and the volume is at Max, even just changing the volumes in settings and it plays and example of the volume, it will quiet itself down within a few seconds however the slider stays at the maximum. I've had the phone for quite a while and it just started this a few weeks ago on oreo. I'm now on Android 9.0 but the issue is still there. Safemode doesn't help and if I do the Moto hardware test it plays at full volume without quieting down at all. Just wondering if anyone found a fix for this at all? Thanks!
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Anybody else having this issue?
sassyness77 said:
Anybody else having this issue?
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Do you have the volume leveler turned on in Dolby?
madbat99 said:
Do you have the volume leveler turned on in Dolby?
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I believe the settings are different for Dolby audio in 9.0 but I did not have the leveler on with Android 8.0. It seems like it turns the volume down to around 50% 3-4 seconds into any playing audio through the speaker.
Anyone else experiencing this issue by chance?
sassyness77 said:
Anyone else experiencing this issue by chance?
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Finally updated to pie, I see the difference.
Plug in headphones, you get more options. Don't know if it helps. Might be a defective phone. I only get that when a notification comes through
Since my phone (exynos) was updated to one ui a few months back, the max volume is much lower. Especially noticeable on in call and loudspeaker. I'm seriously over it. Every update brings a new issue.
Has anyone else experienced this?
uf21 said:
Since my phone (exynos) was updated to one ui a few months back, the max volume is much lower. Especially noticeable on in call and loudspeaker. I'm seriously over it. Every update brings a new issue.
Has anyone else experienced this?
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Dolby Atmos is it on ? As i was experiencing low volume when i up dated to A10 it was for media but turning on Atmos fixed it, and my call volume is fine!
I'm on OneUI 2.0 and both in-call and media volume is quite loud. Dolby Atmos always turned on of course. I never knew what it was like on anything other than Anroid 10 as I updated my phone the same day I received it
I keep missing notifications because they are just too quiet on the phone even with maxed volume. Anyone else have this issue? Any fixes?
No issue.. i like the notification on Xperia.. very high and gentle enough to recognize it.
Try to change the notification sound.. any difference?
I dont know if it's related.. but did you enable dolby atmos and all sound effects mode?
y2jdmbfan said:
I keep missing notifications because they are just too quiet on the phone even with maxed volume. Anyone else have this issue? Any fixes?
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Same here. Very annoying.