Hi there,
in November last year I bought a brand new Google Pixel 5 and I gotta say that I'm quite happy with it, however there's been something quite annoying: sometimes it freezes and reboots itself when I'm using mobile data. I tried to figure out what was causing the issue and why it only happens when I'm using mobile data but I can't really find an answer. If I use WiFi, everything is fine, I can listen to the radio, watch videos on YouTube, have Teams calls, browse the web with Chrome etc, however if I try to do the very same things with mobile data in 4G (there's no 5G coverage in my area) it freezes and then reboots. It doesn't always happen, it seems to be happening randomly and I have no idea why. After rebooting, the app that crashed still has something in memory and if I try to open it without killing it first, it will immediately freeze the phone again and make it reboot again. It happened while I was watching videos on Facebook, it happened while I was watching videos on YouTube, it happened while I was browsing with Chrome, it happened during a Discord call, it happened during a telegram call, it happened while I was checking the NHS COVID-19 app... It can occur after few hours or several times an hour and I don't know what's causing it. Android is a Linux like OS, is there a way to check the journal and see what's happening? And on top of that, is there a way to let Google know and make Android automatically report crashes? The phone is still new, it's not rooted and I've only unlocked the developers options to force the refresh rate to 90Hz but that's it. I reached out to Google and they offered to replace the phone as soon as I send it (RMA) however I would like to find out first whether it's really an hardware problem or if it's Android 11 being unstable. I do have all the OS updates and all the apps are updated. What do you think? Oh last but not least, the SIM ain't an eSIM, it's a physical SIM placed inside the phone.
thank you in advance,
Frank
FranceBB said:
Hi there,
in November last year I bought a brand new Google Pixel 5 and I gotta say that I'm quite happy with it, however there's been something quite annoying: sometimes it freezes and reboots itself when I'm using mobile data. I tried to figure out what was causing the issue and why it only happens when I'm using mobile data but I can't really find an answer. If I use WiFi, everything is fine, I can listen to the radio, watch videos on YouTube, have Teams calls, browse the web with Chrome etc, however if I try to do the very same things with mobile data in 4G (there's no 5G coverage in my area) it freezes and then reboots. It doesn't always happen, it seems to be happening randomly and I have no idea why. After rebooting, the app that crashed still has something in memory and if I try to open it without killing it first, it will immediately freeze the phone again and make it reboot again. It happened while I was watching videos on Facebook, it happened while I was watching videos on YouTube, it happened while I was browsing with Chrome, it happened during a Discord call, it happened during a telegram call, it happened while I was checking the NHS COVID-19 app... It can occur after few hours or several times an hour and I don't know what's causing it. Android is a Linux like OS, is there a way to check the journal and see what's happening? And on top of that, is there a way to let Google know and make Android automatically report crashes? The phone is still new, it's not rooted and I've only unlocked the developers options to force the refresh rate to 90Hz but that's it. I reached out to Google and they offered to replace the phone as soon as I send it (RMA) however I would like to find out first whether it's really an hardware problem or if it's Android 11 being unstable. I do have all the OS updates and all the apps are updated. What do you think? Oh last but not least, the SIM ain't an eSIM, it's a physical SIM placed inside the phone.
thank you in advance,
Frank
Click to expand...
Click to collapse
Have you tried resetting your network in settings? Were you using this same SIM in your old phone with no issues, or was it new? Have you tried to replicate the issue in safe mode to rule out an errant app? If resetting network doesn't work, just back up your data and factory reset the phone. Google may have suggested this already. It's pretty much their automatic response before RMA. Cheers.
Of course I tried to reset my phone and start from scratch but it didn't help. As to the SIM, it has been working fine on my old phone for years so it's not the one causing the issue. Besides, if I disable mobile data but I still use the phone to call other people using the carrier network, it doesn't have any issues at all. As to safe mode, it happened with Chrome and YouTube, standard Google apps, so I can rule out third party apps altogether. It's really weird.
I made a few more tests and it seems to be related to GPU Hardware acceleration. I said that it happened on Facebook, YouTube and Chrome and I thought about the common factor: I was watching videos. It happened while I was on Facebook watching videos, it happened while I was on YouTube watching videos and it happened while I was on Chrome visiting a website which had an ad in which there was a video playing.
Oh and it also happened when I opened the camera 'cause... guess what? Video!
What puzzles me is that it only happens in 4G but not in WiFi and I can't think of any possible reason why it's only occurring with mobile data...
Ok after trying to understand what happened I was finally able to solve the issue and it wasn't an hardware fault nor it was related to video. It was me using IPSec Xauth PSK with Always on VPN turned on. It turns out that using a third party application to connect via Open VPN fixed the issue. It's now more than a week and I've never had a single reboot or freeze or crash. I have no idea why, but all I can say is "stay away from IPSec Xauth PSK" guys, there's something deeply broken there. Anyway, I'm glad everything turned out to be ok.
Cheers,
Frank
Related
My hero seems like it should be headed for the trash. Over the past few days I have been noticing problems getting my gmail to sync, browsing the internet and looking up things in the marketplace. I am running stock 1.5 that was rooted. That is it. I have tried going to setting and updating profile then rebooting but doesnt seem to have solved the problem. I also just tried flashing cyanogenmod 6.1.0 release and I was unable to sign into my google account at startup??
The phone does show an internet connection. Opera browser doesnt appear to be having any issues, but any other app does... any advise would be great!
I'm having the exact same problem. I have no idea what to do, I've tried everything for 4 hours now. My internet is so sketchy. Everything from google maps losing connection, to facebook, to a weather widget I have not even getting the weather. Its insane
i'll take the phone to a dumb sprint rep if needed, but what about if they see FLIPZ_PRI and stuff on the phone because it has been rooted? There has to be something here to fix the problem?
If you figure it out let us all know because i am having the same problem. I have done just about everything i can think of. From reflashing roms to 5 different kernals and even different roms nothing helps.
Good luck
well if a lot of people are having the same problem doesnt that seem to sound like a sprint issue??? i have no idea what updating prls and profiles due, but something isnt right.
Been having similar issues myself. From what I've been reading it's a Google server issue which is why you can still browse the web etc... but still like the market isn't working correctly.
Don't take my word for it though...
Internet problems
I've had the same issue on and off all day. I first noticed youtube not working, then facebook and then voice. YouTube wasn't working for a few hours, facebook a few minutes and voice just got working again; all my problems started sometime this morning 10ish.
I'm running Cyanogenmod 6.1.0, 2.42.01.04.27 Baseband, 60670PRL and my kernel is Decad3nc #11
Sprint is currently havng 3G issues, Chicago looks to be fixed (maybe)
as of the last 30 minutes to an hour, all is right with the market and internet on my phone... "YAAAYYY... and there was much rejoicing".... we'll see if it holds
It's a google problem, nothing to do with the phone or the rom
theimpaler747 said:
It's a google problem, nothing to do with the phone or the rom
Click to expand...
Click to collapse
Yeah, Chicago was fixed today. Yesterday I couldn't use Navigation because there wasn't a connection being made to Google's navigation servers.
mrinehart93 said:
Yeah, Chicago was fixed today. Yesterday I couldn't use Navigation because there wasn't a connection being made to Google's navigation servers.
Click to expand...
Click to collapse
Yeah, they're systematically fixing it, but it's taking awhile
i have searched and read and searched some more and can not come up with anything.
here is my issue, i have a s4a, i have comcast modem with a netgear router, i have streamed pandora on this setup for at least a year or more, occasionally netflix and of course some youtube videos. a few weeks ago i signed up for hulu plus, got a chromecast and went to streaming video from my phone. i watched several shows through the chromcast from my phone as well as a movie on HBOgo. last week sometime something has happened and i can no longer stream anything on my phone, hulu, netflix, hbo, pandora, none of these work, i downloaded cartoon network and it works fine. if i disconnect from my wireless network i can stream all of them, as soon as i connect to wifi "unfortunatly (app) has stopped". i have reset my modem, router, wiped my phone, updated my phone to 4.3, re wiped the phone, and still nothing, as of this moment the only app that i have downloaded on my phone is pandora, and i can not stream when connected to wifi...
if i go anywhere else and connect to their wifi everything works fine... why did my phone all of a sudden stop streaming on my network only?
my wifes iphone works fine with all of the above and connected to the chromecast
any help would be great as i am ready to smash this phone
tp8728 said:
any help would be great as i am ready to smash this phone
Click to expand...
Click to collapse
Nothing comes to mind that wouldn't have been solved by everything you've already done... Maybe you will have to buy a new modem?
Just another random thing that might work... try adding a different Google account to your S4A and downloading the streaming apps through that Google account and see if that solves the issue. I believe that specific Google accounts can be limited by developer's based on an auth code that I think is associated with your Google account. Idk why you might be limited, and it seems extremely coincidental that you would be limited by several different developers/provides at the same time, unless Google is for some reason responsible. Please note that I know little about this particular thing so it's a complete stab in the dark but it just might work.
not sure how or why this worked, but maybe it will help someone in the future.
i decided to scan my available wireless networks in range from my phone again.... (not because i was going to mooch from a neighbor ) and noticed that my neighbor had a network labeled "lastname" and "lastname guest".
that got me thinking and reading about my router, i found out that i could set up a "guest" network as well, set it up, connected my phone and only my phone and everything works again, i have no idea why or what happened but it works for now
Hi everyone,
I really hope you can help me with this.
I usually listen to music using Spotify / Soundcloud and other music streaming apps. Until a week ago everything was fine.
Now, it's already 5 days I can't listen to music on these apps, everything's running fine but when I press play it seems it loads really slow, I can't even see the cover arts. It's like downloading at a really low speed, such as EDGE, but I'm 100% on 3G.
It's not something related with my operator neither with an app in particular, because the strange thing is internet works very smoothly in other apps, it's only happening when streaming on cellular data. Of course the same happens with video streaming using Twitch, Netflix and so on...
I tried rebooting, disabling/re-enabling cellular data/wi-fi. I didn't try a phone reset, should i give it a try?
Thanks in advance.
_needaname said:
Hi everyone,
I really hope you can help me with this.
I usually listen to music using Spotify / Soundcloud and other music streaming apps. Until a week ago everything was fine.
Now, it's already 5 days I can't listen to music on these apps, everything's running fine but when I press play it seems it loads really slow, I can't even see the cover arts. It's like downloading at a really low speed, such as EDGE, but I'm 100% on 3G.
It's not something related with my operator neither with an app in particular, because the strange thing is internet works very smoothly in other apps, it's only happening when streaming on cellular data. Of course the same happens with video streaming using Twitch, Netflix and so on...
I tried rebooting, disabling/re-enabling cellular data/wi-fi. I didn't try a phone reset, should i give it a try?
Thanks in advance.
Click to expand...
Click to collapse
My first suggestion would be:
1. Insert your sim in to your wife's/friends smartphone and check if the issue is appearing, just to make sure it is nothing to do with operators bandwidth limitation.
2. Insert your wife's/friends sim in to your phone and check the same, to make sure it is really your phones issue.
If it is your phones fault, the first option would be to clear cache of problematic apps. Secondary option - factory reset. Third option - reflash modem/baseband. Forth option - wait for lollipop and hope it will fix it.
Good luck.
linasmit said:
My first suggestion would be:
1. Insert your sim in to your wife's/friends smartphone and check if the issue is appearing, just to make sure it is nothing to do with operators bandwidth limitation.
2. Insert your wife's/friends sim in to your phone and check the same, to make sure it is really your phones issue.
If it is your phones fault, the first option would be to clear cache of problematic apps. Secondary option - factory reset. Third option - reflash modem/baseband. Forth option - wait for lollipop and hope it will fix it.
Good luck.
Click to expand...
Click to collapse
It's not the operator. None of the people I know have issues with the same operator, and there are a lot around me.
I tried a reset, seems to be working better but still not working, it's a little bit faster but not in any helpful way.
How can I reflash the modem?
For many months now I have had an issue with the data speed or lack of on my phone, it is there but the only thing that really works are programs that do not have timeout settings setup it seems such as syncing etc.... but things like a web browser will simply not load a page nor can I use speedtest to test the speed as it cannot even locate a site to test with.
Let me step back a bit, I got a HTC One(M7) after having a htc one X and used the same sim card. I found out that I could get LTE data if I updated my sim card, so I did that and at the time I had about a 18mb connection speed and was quite happy. A few months later I started getting the symptoms I explained above and have not disappeared. I have called many times to the customer support and they would reset something on their end and it would work temporarily but would go back quickly and by work I mean I would get like 3mb down instead of like .1.
On my latest call, the rep said, it seems to be down to 2 things, your phone or sim card so they sent me a new sim card, it is now installed and well, the same thing is happening, yeah!
In the past I have tried a different rom to see if that was it and that did not seem to resolve it either.
I am currently running
Viper 7.0.2, everything stock
has anyone experienced this or have any suggestions on what to try? I am close to throwing the phone in the ocean
A couple of weird things to note that seems to point this to the phones problem is that some things work ok like pandora could stream, it may take a while to buffer up, but it plays and things like the facebook will load the text, most times it takes some considerable time to load images but it is still working for the most part. Google maps works just fine and is able to pinpoint my location and many other things but Web browsing on the other hand simply doesn't load pages.
So it weird how it is selective in what will work and what won't for example, the FB chat works in loading text, images are slow to load and searching for images is really hit or miss, mainly miss.
Anyways ideas out there, maybe clear cache of something or what?
Mines works perfectly, make sure your apn settings are right
NexusS4gFreak said:
Mines works perfectly, make sure your apn settings are right
Click to expand...
Click to collapse
APN settings are correct and I would think if my APN settings were not correct, nothing would work.
Basically my symptoms are that a lot of programs that require a good amount of data do not work, ie Pandora takes minutes to maybe load a song, sometimes it can't connect and moves to another song and that one works. Netflix definitely will not work, hulu etc.... these apps simple try forever to connect and never do.
I tested the standard browser, tried to load a page.... nothing, cleared cache and history and immediately tried again and boom the page came up. Within seconds it was back to not loading.
I bought a pixel 5 to do courier work, I just needed something reliable with good battery life to run GPS and a handful of delivery apps.
Since the day I bought it I have had problems with notifications on mobile internet, for the most part I don't get any for any apps until I connect to wifi, then they all come flooding through at once.
I have tried every fix ive come across, changing from 5g to 3g, installing a heartbeat fixer app, changing background battery and data settings. Sometimes they seem to work, sometimes restarting the phone works but nothing sticks. I have spent hours talking to google support, they have made me factory reset 3 times, it normally fixes it at first, but last time it didn't and even with a completely fresh OS I wasn't getting any notifications on mobile internet, I tested by emailing my gmail account before installing any more than the default apps.
I should note that I have a strong internet connection the entire time, If i open gmail and refresh it the emails are there, I just don't get notifications for them until I connect to wifi.
The lack of notifications breaks a lot of apps as it seems they rely on the notifications or whatever protocol they use to work. The big issue for me is one of the courier app will give me no runs unless notifications are working.
Anyone have any ideas? I'll happily paypal anyone who can suggest a permanent fix $50 lol, if not I'll have to buy a different phone.
EDIT: video of the problem: https://streamable.com/bqyzpt
atwitsend said:
I bought a pixel 5 to do courier work, I just needed something reliable with good battery life to run GPS and a handful of delivery apps.
Since the day I bought it I have had problems with notifications on mobile internet, for the most part I don't get any for any apps until I connect to wifi, then they all come flooding through at once.
I have tried every fix ive come across, changing from 5g to 3g, installing a heartbeat fixer app, changing background battery and data settings. Sometimes they seem to work, sometimes restarting the phone works but nothing sticks. I have spent hours talking to google support, they have made me factory reset 3 times, it normally fixes it at first, but last time it didn't and even with a completely fresh OS I wasn't getting any notifications on mobile internet, I tested by emailing my gmail account before installing any more than the default apps.
I should note that I have a strong internet connection the entire time, If i open gmail and refresh it the emails are there, I just don't get notifications for them until I connect to wifi.
The lack of notifications breaks a lot of apps as it seems they rely on the notifications or whatever protocol they use to work. The big issue for me is one of the courier app will give me no runs unless notifications are working.
Anyone have any ideas? I'll happily paypal anyone who can suggest a permanent fix $50 lol, if not I'll have to buy a different phone.
Click to expand...
Click to collapse
Sounds like you have a lemon on your hands.
I don't suppose you're using a VPN? I've had all sorts of strange issues with notifications and using a VPN as when the phone goes to sleep it can disconnect you from the network.
Or apps like Netguard where you can set apps to connect to either the wifi or mobile network or restrict them.
If you have no apps installed that can restrict your network usage then it seems your phone might have a problem.
No, even straight after a factory wipe, no notifications, that seemed to coincide with the latest pixel update a few days ago because nothing I tried would get it to work which is why I factory reset and for the first time it wasnt working after the factory reset either.
atwitsend said:
No, even straight after a factory wipe, no notifications, that seemed to coincide with the latest pixel update a few days ago because nothing I tried would get it to work which is why I factory reset and for the first time it wasnt working after the factory reset either.
Click to expand...
Click to collapse
I don't suppose it's something simple as...
I sent myself some emails and used the "find my device" in order to cause some notifications, as you can see on the video, nothing comes through until I connect to wifi.
pixel 5
Watch "pixel 5" on Streamable.
streamable.com
atwitsend said:
I sent myself some emails and used the "find my device" in order to cause some notifications, as you can see on the video, nothing comes through until I connect to wifi.
pixel 5
Watch "pixel 5" on Streamable.
streamable.com
Click to expand...
Click to collapse
Yep I think it's time for a new phone lol.
Have you tried a different provider, a friends sim card? It may be incompatible with the P5. There was a problem in USA with Mintmobile and the P5 but Google fixed it. Which service provider do you use?