Ok, so everything was working fine yesterday. I woke up this morning and decided to play a little 'world of photo'. It FC's, so I mess with it for a little bit before just trying to open my normal camera. When I try to open my camera, it puts the screen in sleep mode, so I have to hit the power button and unlock the screen like normal, then it gives me the error "Cannot connect to camera".
My phone is rooted and flashed with the latest Cyanogen business, but like I said, nothing was altered, updated, downloaded, etc. My camera just stopped working. Anyone have any thoughts or ideas? Really hoping to get this resolved without having to contact HTC, as I'm sure the unlocked bootloader screen will cost me a small fortune.
If I open an alternative camera app, it opens, but doesn't work. I can back out and then go to my default camera and it works until I close it. Then it won't open again without having to go through the steps of opening the other app, etc.
I'd try a nandroid restore.
Tried it already. Tried restoring back to original, wiping, everything else. Nothing worked. Camera wasn't working all morning, now all of a sudden it's working again. Guess I'll just count my lucky chickens and chalk this up as a win...
Well, my happiness was short lived. Still having the same problem. I'm really not sure what exactly it could be. But the fact it worked the one time today gives me hope.
also having this problem. tried a nand backup and also wiping and re-flashing the gapps and the cm-5.0.4.1 update.. still nothing
it seems my camera went bad somehow, tried even flashing the stock rom, nothing... i'm calling htc, crap my phone is unlocked.. wish me luck.
update: yeap, im getting a replacement. they put $529 on hold on a credit card, send you the device and once they get the "damaged" device they release the funds... meh..
Hey velazcod, you think we can get an update on his this worked out? I'm having the same camera problem and I too am bootloader unlocked. I'd like to hear how HTC handled your unlocked device.
sorry for not posting a status before... so here is what happened:
- Called HTC and they didnt have any issues replacing the phone since the issue seemed to he a hardware issue. They have been nice about this, depends on the hardware issue, I guess if you burn the motherboard they will probably get *****y.
- You can send it to get repaired or replaced, both are in warranty, unless they find some other issue (water damage, etc). However, if you decide to get it replaced they would take your credit card, and put $528 on hold for a few days until they get the original phone back. They dont actually charge it to the credit card, just an authorization, it all depends in your bank, for example my bank (chase) put the money back in my account after 5 days.
- Anyway, I got my "new" N1, and I double checked everything before unlocking the bootloader and doing our stuff. The phone was crap, it was slow and the sticker on the battery cover seemed like it was removed, maybe a refurbished unit. I called and *****ed about it, and they said I needed to send my original phone back, and then later on request another replacement. I kept *****ing because I could live with a bad camera for a few weeks, but not with a slow phone
- Anyways, in the end they allowed me to send back that refurbished unit. After a few weeks i had no response from them and I had to call them, a day after i got my new phone, this time it was good, so i unlocked it, did my thing, factory reset the original phone and sent it on its way.
- It all seemed good for a few weeks, until i got a call from HTC saying that I needed to pay for a repair fee ($60 something) because they had found the problem had been user damage. the girl had no idea how to back that up, and i kept saying that i had never drop the phone or broken the camera in purpose (which is true). She said she was going to escalate the issue and I would get a call back. Still waiting.
In the end I got my new phone and we are all happy, but be careful, I love HTC but don't let them screw you.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
$60 isn't that bad. I would be interested in exactly what they found.
yes that isnt that bad. and i would pay it no problems if it really was my fault. but really, i take care badly of my phones and i had never drop or have done anything to my phone that would cause this camera issue.
besides, the girl that called me had no idea what really happened or what they found, when they call me i will post the info here.
Quick update:
I was having the "cannot connect to camera" error. Turns out that it was an issue with my memory card. Apparently, the card was slightly mis-seated.
Prior to discovering that, I tried everything. I flashed other ROMs, nandroid flashed back to stock, and manually restored to stock.
The weird thing is that the memory card was still functioning properly in every other aspect. I could browse my phots in the gallery and browse the contents of the memory card in Astro. Prior to my discovery, I had also formatted the memory from the settings menu. On a whim, I shut the phone down, removed the memory card, reinserted the memory card, booted it back up and gave it a shot. To my surprise, it worked!
I just thought I'd let you guys know so anyone else having a similar issue can try reseating the memory card before giving up and paying HTC for repair.
moto211 said:
Quick update:
I was having the "cannot connect to camera" error. Turns out that it was an issue with my memory card. Apparently, the card was slightly mis-seated.
Prior to discovering that, I tried everything. I flashed other ROMs, nandroid flashed back to stock, and manually restored to stock.
The weird thing is that the memory card was still functioning properly in every other aspect. I could browse my phots in the gallery and browse the contents of the memory card in Astro. Prior to my discovery, I had also formatted the memory from the settings menu. On a whim, I shut the phone down, removed the memory card, reinserted the memory card, booted it back up and gave it a shot. To my surprise, it worked!
I just thought I'd let you guys know so anyone else having a similar issue can try reseating the memory card before giving up and paying HTC for repair.
Click to expand...
Click to collapse
Well, keep in mind that it could be a placebo effect, and you think you are fixing it by fiddling the SD card but its not real.
The reason I tell you that is because, when the issue started happening for me, I would get that error randomly, and then it started happening more frequently until it totally stopped working.
Also, the Camera app not detecting the SD card gets an error when you try to take a picture and it actually says the specific SD card error. Try taking the SD card out and try it out, you will get a visual of the camera on the display, but when you try to take the picture it gives out the "SD card not detected" error... on the other hand, you might be experiencing something totally different.
This error "cannot connect to camera" also comes with the camera app not loading completely and visual of the camera not loading on the screen. Also try loading up the Barcode Scanner, you should get a similar error and no visual of the camera.
I agree that it could be placebo effect. But, I was experiencing all of the things you describe regarding the camera app not loading completely and barcode scanner not working properly. I know the error that you're talking about when you open the camera app without any memory card at all and that definitely was not what I was experiencing. Also, the was nothing random or intermittent my cannot connect to camera errors. It stopped working about four days ago and no ammount of reboots, reflashes, or nandroid restores could bring it back. It wasn't until I reseated the memory card that the camera was able to load and function again. My suspicion is that when a memory card is present and you open the camera app, it tries to do something with the card as part of the loading process. I suspect that the card being slightly mis-seated causes this to fail and prevents the camera from loading properly.
I will definitely keeps you guys posted. Hopefully this is a lasting fix and not a placebo.
moto211 said:
I agree that it could be placebo effect. But, I was experiencing all of the things you describe regarding the camera app not loading completely and barcode scanner not working properly. I know the error that you're talking about when you open the camera app without any memory card at all and that definitely was not what I was experiencing. Also, the was nothing random or intermittent my cannot connect to camera errors. It stopped working about four days ago and no ammount of reboots, reflashes, or nandroid restores could bring it back. It wasn't until I reseated the memory card that the camera was able to load and function again. My suspicion is that when a memory card is present and you open the camera app, it tries to do something with the card as part of the loading process. I suspect that the card being slightly mis-seated causes this to fail and prevents the camera from loading properly.
I will definitely keeps you guys posted. Hopefully this is a lasting fix and not a placebo.
Click to expand...
Click to collapse
I see what you mean. Makes sense, keep us posted.
Update:
So, although the fix I previously mentioned did work, I started having other issues that indicated that the actual camera hardware was failing. When I would start up the camera app the camera image displayed on the screen started showing color distortion. Sometimes it would do that and sometimes it wouldn't. I noticed that if it wasn't distorted, I could lightly squeeze the sides of the phone and the image would become distorted and would not go back to normal after I stopped squeezing. I figured that indicated hardware issues but decided to try a low level format on my memory card just in case it was an issue of bad blocks on the card. The format didn't fix anything. A few hours later, the camera died and never came back. I started a ticket with HTC for an advanced replacement. I received my new phone on Friday and am sending back the old one today. I restored it to unrooted factory ROM and recovery image. I will keep you guys posted as to what, if any charges they try to stick me with.
moto211 said:
Update:
So, although the fix I previously mentioned did work,......
Click to expand...
Click to collapse
crap, that's what i thought. that sucks. keep us posted :-/
Final update:
I returned my phone with the broken camera on Monday. Tuesday I received an email stated that they had received my device and it had a link to website that I could use to get updates on the status of the repair/return. I checked in the following day with no change. Today it showed this:
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: C/x states can not open camera app-freezes or force closes
I even called HTC to make that the ticket was closed and that they didn't need anything else from me. They said that everything was good.
moto211 said:
Final update:
I returned my phone with the broken camera on Monday. Tuesday I received an email stated that they had received my device and it had a link to website that I could use to get updates on the status of the repair/return. I checked in the following day with no change. Today it showed this:
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: C/x states can not open camera app-freezes or force closes
I even called HTC to make that the ticket was closed and that they didn't need anything else from me. They said that everything was good.
Click to expand...
Click to collapse
Good to hear that.
On my case, I was never contacted again by the "escalated rep"... but I just checked my ticket/case and it seemed to have been closed, so I guess good news.
Hello Guys,
I am having the same problem as you both had. Í am seeing the same symptoms such as not able to run the camera app. My phone screen goes blank when i try to open the camera app and the bar scanner program says it cannot connect to the camera and that I might need to restart my device. I have tried to use previous roms and removed the sd card but nothing seems to work. I am wanting to send it in for repair but I wanted to know what else I should do to my phone besides reflashing the stock rom. Did either of you have the amonRa recovery program and how did you remove it if you did. Is there anything else I should do?
Thanks.
I got the original shipping rom package from modaco and renamed it PASSIMG.zip and flashed it from the bootloader. It restored everything to stock...recovery, radio, and os.
Hey All,
I decided to flash back to stock using the odin 3 method. Basically I was planning on getting rid of the phone soon. I cleared everything off the internal "SD" card, wiped all user data and cleared the cache. Booted back into the stock OS, everything looked fine. Checked the internal card again and it had written some new files. I assume these are just operating files for the stock OS.
So I power down the device correctly, pull the battery and install the sim card and 8 gig flash micro sd card. The micro card is completely clear. I boot the phone back up with no issue, it hits the network with no issues. I start looking though all the bloatware and go back into setting and turn the USB setting from Kies to USB storage. Then a get an odd alert telling me an update for my phone is available. So, I figure a stock update couldn’t hurt and let it download and install. It downloads to 100%, and advises it needs to reboot to install the update... Ok, so I let it... the screen come back with a progress bar and not much else. At 50% the progress bar stops and a message telling me the update has failed pops up... The phone then shuts off.......
Bricked..... I mean bricked bricked. 3-button doesn’t work, Jig doesn’t work. the 3 button battery pull doesn’t work. 2 button while putting in the usb cable with odin loaded doesn’t work. 3 button with battery out, usb in and then put the battery in doesn’t work.. This thing is dead....
Now my question....LOL... since I had cleared out any and all data, will AT&T give me crap saying I voided the warranty by flashing my phone?
Do they look at what’s stored in ROM? Because before the phone died I had flashed it to stock... I know how to call XBM (their exchange program) and I know they will send me out a refurb phone, to questions asked. But my concern comes in when I ship them back my device and start snooping around... what are they looking for? No liquid or physical damage. Normally I don’t try to get one over on the man, but it was their crappy update that bricked the phone, not my tampering….
any thoughts or experience with this matter?
Did you flash back to JF6 or something? That OTA was probably the busted JH2 they pushed out to all our devices last year, resulting in tons and tons of bricks. They shouldn't give you any crap over it - it was their own fault that your device got damaged - and if you flashed everything back to stock and formatted the internal SD, then technically your phone WAS at factory defaults, so they wouldn't be able to tell what you've been doing with it prior to that anyway.
Edit:
Also, if ATT gives you **** over it, mail it to Samsung. Tell them you were on eclair, got an OTA notification and it bricked your device. They'll ask you to mail it in without the battery and back cover, and swap the board for you. Takes about a week, but whatever.. beats having to deal with some dumbass ATT rep.
this is just good to know....dont flash to stock and try an OTA update.
This exact thing happened to me. My phone was replaced without question but the tech guy told me something interesting. Just to check things, he took the battery from my bricked phone and tried it in a new phone - nothing. The battery didn't even work anymore. Likewise, he tried a new battery in my bricked phone. Again, nothing. Anyway, I got the new phone and battery and all is well. He said it was junk now. They will never be able to tell what ROMS were flashed on there, I suppose.
jack man said:
This exact thing happened to me. My phone was replaced without question but the tech guy told me something interesting. Just to check things, he took the battery from my bricked phone and tried it in a new phone - nothing. The battery didn't even work anymore. Likewise, he tried a new battery in my bricked phone. Again, nothing. Anyway, I got the new phone and battery and all is well. He said it was junk now. They will never be able to tell what ROMS were flashed on there, I suppose.
Click to expand...
Click to collapse
Well I thought they do like a jtag, or am I wrong?
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
nope, no JTAG, just a new motherboard
This is a bad week. Yesterday I dropped my Xperia Z onto the pavement, and it got a major damage at the polyamid frame on the upper right corner. It could have benn worse. no display or back glass broken. Oh, and the cover for the headset plug has to be replaced, too. See the sad picture attached. Repair will cost about 112 Euros (and I think another 100 Euros for spare parts) Today my SanDisk 32GB micro SDHC died from one second to another. Completely dead. It's not even recognized anymore, regardless in which PC or Android Device I put it in.
However, enough self-pity, my question is: How do I secure my whole phone from curious repair-workers? My smartphone is essentially full of sensible and private Data. Emails, Texts, Photos, all the Apps with stored Logins (Facebook and the likes).
My first idea is the Android built-in Encryption under Settings > Security > Encrypt Phone. I've never done that, because it says it takes a whole hour, and there is no information about this encryption can be reverted. Because maybe some App stops working, or it makes the whole phone slow. And now the most important question: Is it worth the effort? Is it really secure facing an autorized sony repair staff member?
Secondly I came up with the thougt of doing a backup. Maybe the Repairman calls me and says he has to do a full service test to ensure every internal bit an piece is still working after repair. Which might mean he has to have access to the phone (and the service menu). Since I have encrypted and locked my phone, this can only be done via factory reset. So I should have an complete backup. Has anyone ever tried the built in backup and restore? Does it really backup everything? Every App, evry Data, every setting (widgets and stuff), well plain and simple - a copy of my phone current state? At the moment it only offers me to backup system files and data, might be due to the fact that there is no sd-card and the internal memory has not enough space.
Any other backupsolutions? My phone is not rooted, and rather shouldn't be (warranty issues)
besserde said:
This is a bad week. Yesterday I dropped my Xperia Z onto the pavement, and it got a major damage at the polyamid frame on the upper right corner. It could have benn worse. no display or back glass broken. Oh, and the cover for the headset plug has to be replaced, too. See the sad picture attached. Repair will cost about 112 Euros (and I think another 100 Euros for spare parts) Today my SanDisk 32GB micro SDHC died from one second to another. Completely dead. It's not even recognized anymore, regardless in which PC or Android Device I put it in.
However, enough self-pity, my question is: How do I secure my whole phone from curious repair-workers? My smartphone is essentially full of sensible and private Data. Emails, Texts, Photos, all the Apps with stored Logins (Facebook and the likes).
My first idea is the Android built-in Encryption under Settings > Security > Encrypt Phone. I've never done that, because it says it takes a whole hour, and there is no information about this encryption can be reverted. Because maybe some App stops working, or it makes the whole phone slow. And now the most important question: Is it worth the effort? Is it really secure facing an autorized sony repair staff member?
Secondly I came up with the thougt of doing a backup. Maybe the Repairman calls me and says he has to do a full service test to ensure every internal bit an piece is still working after repair. Which might mean he has to have access to the phone (and the service menu). Since I have encrypted and locked my phone, this can only be done via factory reset. So I should have an complete backup. Has anyone ever tried the built in backup and restore? Does it really backup everything? Every App, evry Data, every setting (widgets and stuff), well plain and simple - a copy of my phone current state? At the moment it only offers me to backup system files and data, might be due to the fact that there is no sd-card and the internal memory has not enough space.
Any other backupsolutions? My phone is not rooted, and rather shouldn't be (warranty issues)
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2116920
There you go.
But anyways, I'd say root your phone install cwm and do a nandroid backup. Save the backup file(s) somewhere else (not on your phone duh). Then do a factory reset and send the phone like that.
Dsteppa said:
http://forum.xda-developers.com/showthread.php?t=2116920
There you go.
Click to expand...
Click to collapse
I wasn't sure if my question concerning encryption is right in the Troubleshooting forums. But if so, maybe an admin can move the thread?
According to your answer I assume the aformentioned stock backup solution isn't that useful at all?
What's with the encryption security?
Hi, my phone suddenly died a week ago. It was on, it went off and goodbye.
Samsung service told me they have to "repair the motherboard" for 146,00 euros, so I already bought another phone.
Anyway, I would like to sell the Note even if broken, and I have already the buyer, but I'm worried about personal data: I saved a lot of pictures, files, documents on the internal memory, and now I can't delete them because the phone doesn't turn on.
My questions: is it possible for me to know now, if the buyer will repair the phone, if my data will all be recovered? They will be all there? Or the repair will force a reset?
If I can't know now for sure, is there a way to reset the phone, or just the internal memory, via hardware? Something to short circuit?
I don't want to retrieve data (I have a backup), I want the opposite, to delete them without powering on the phone...
Last chance: could someone show me which is the "16/32 GB memory chip" on the motherboard? If I break it somehow, do I clear the data?
I hope I made myself clear, sorry for my english...
bozello said:
Hi, my phone suddenly died a week ago. It was on, it went off and goodbye.
Samsung service told me they have to "repair the motherboard" for 146,00 euros, so I already bought another phone.
Anyway, I would like to sell the Note even if broken, and I have already the buyer, but I'm worried about personal data: I saved a lot of pictures, files, documents on the internal memory, and now I can't delete them because the phone doesn't turn on.
My questions: is it possible for me to know now, if the buyer will repair the phone, if my data will all be recovered? They will be all there? Or the repair will force a reset?
If I can't know now for sure, is there a way to reset the phone, or just the internal memory, via hardware? Something to short circuit?
I don't want to retrieve data (I have a backup), I want the opposite, to delete them without powering on the phone...
Last chance: could someone show me which is the "16/32 GB memory chip" on the motherboard? If I break it somehow, do I clear the data?
I hope I made myself clear, sorry for my english...
Click to expand...
Click to collapse
Are you able to access download or recovery mode in that phone?
No, the phone does not turn on (normal boot, recovery, nothing). There is no power. I tried from PC, charger, with battery, without it, and so on.
Anyway, Samsung Service already told me that it has an hardware fault (motherboard), that's why I'm trying to reset via hardware.
Software is not accessible.
Not possible until you get it JTAG ed and working. Alteast and adb connection is necessary.