Unlocked Issue w/ 5G on AT&T - Samsung Galaxy S20 FE Questions & Answers

got an Unlocked 5g S20 FE back in December and have been using the phone on AT&T just fine the only problem is the phone has never jumped onto the 5g network. I know its in my area as multiple friends with AT&T 5g phones have been to my house and show me the 5g on their phones. Ive talked to tech support with ATT several times and all they ever do is tell me they have restarted service to my phone and to wait 30mins and power the phone off and then back on and it should auto connect to 5g. all 3 times ive done this its never done ****. What am i missing with this phone to get it to recognize any 5g bands and connect to them? Thanks for any input.

Same problem and no answer.

Related

Note 3 will not register onto network

(I posted this in both the T-Mobile Note 3 and AT&T Note 3 forum)
So, every once in a while it will connect to the T-Mobile/MetroPCS (I have MetroPCS but since MetroPCS uses T-Mobile Towers, it (SHOULD) work and has in the past)
On my Samsung Galaxy Core Prime that I bought from the MetroPCS Store, it works absolutely perfectly.
It always is connected to the T-Mobile network.
But this phone, Samsung Galaxy Note 3 (AT&T -- BUT I flashed Alliance Rom for T-Mobile, so it has a T-Mobile ROM) will not connect. As I've said before, if I get it at the right time, which is completely unpredictable and restart my phone it will connect but 10 minutes later it will disconnect and tell me "Selected Network (T-Mobile) is Unavailable"
Before, when I had the stock ROM (Lolipop AT&T) it did the same thing Except when it disconnected it would tell me "Phone not allowed MM#6"
The IMEI is valid and not blocked.
I do have service
I manually set the carrier to T-Mobile and also quick note when I click "Search networks" it only gives me T-Mobile, AT&T and Virizon (But it does only these three on my Core Prime too)
This phone IS UNLOCKED
and my Sim card is also Unlocked
And also, I have tested another Samsung Galaxy Core Prime's Sim card with this phone ( I have this phone, and one of my family members does too and also has MetroPCS )
It did the same thing
THOUGH when I tested with my other family members Cricket SIM card, it worked Perfectly!
Cricket, uses AT&T Towers from what I remember. So this makes me think that the phone, since it is AT&T it will connect to AT&T over everything else no mattter what I do. So,
Do any of you think buying a T-Mobile varient of this phone (Note 3) would fix the problem? Instead of this AT&T varient?
I also tested this with a Blu Studio Energy 2 (It is not carrier specified) and had the same problem. It would work but sometimes it wouldn't and there was no way to guarentee it not disconnecting, and no way to put it back on the network that I knew of it just happened at random
If I put my sim card in my Core Prime, turn it on then turn it off and put it in my Note 3, it will connect for a couple seconds.
ANY HELP -- Would be appreciated.
I fixed this by myself.
I didn't realize this, but you need to call MetroPCS and add your new phone's IMEI.

Wifi 5g issues

Hello everyone,
I bought two Realme X50 5g from Amazon uk and I was really excited when the phone arrived, from what I read everywhere was a lot of value for the money. However just after a few hours of use I was really disappointed to see the behaviour I am having in both phones.
I can connect to the wifi 5g band without issues and I get internet, the problem is that after a while (randomly can't tell 1 hour or 10 hours depends) when I check the phone it says "no internet" and I can't access anything, I need to disconnect and connect again and the internet comes straight away.
This issue is a little bit annoying because it means being disconnected for a while until I realise about it.
I am in the UK and I have Virgin Media and was using their SuperHub 3 which has worked really well with any device until now. I tried to change the config from dual band and add 2g to the 2g ssid and 5g to the 5g ssid so they were separated so it doesn't use dual band automatically and is the same. I was suspicious the problem could be the VM router so I bought a new router TP-Link Archer A7 AC1750 which I believe is a middle range router which supports dual-band however doesn't have all the high tech technologies like mu-mimo and beamforming. Anyway I got the router setup everything and have been using the Tp Link instead an the exact same thing happens.
I am with EE as carrier and I don't have yet a 5G plan, however as soon I turned on the phone with my sim EE sent me a test saying that they have enabled VOLTE since I am on a device that supports it. I may be wrong but I am also getting the impression the issue tends to happen more frequently if I have received or done any calls, but I have no hopes on getting support from EE.
I have contacted Amazon support which was hopeless and I have sent an email to Realme support but I haven't heard from them yet.
I am starting to consider to return the phones and get a refund but if I need to get to that will be a shame because the phones does looks nice and I have been enjoying it, I like the UI and the performance is quite good.
With all said I was wondering if anyone is aware of any issues with the Realme X50 5G and the 765G SOC wifi?
Thanks in advance

5G on AT&T?

Just got my phone yesterday, transferred everything from my Note 20 and everything seemed to be working fine. Where I live we only have 4G. This morning I drove to work, and it's still connected to the 4G network; we've had 5G here for quite awhile now. Is there something I need to change in the settings? Everything looked fine. Phone was updated twice, including the VoLTE for AT&T update.
It depends on what band is deployed the phone supports the n5 band on AT&T but not the n260 mmWave band
Have you turned on 5G in your sim card settings?
dutchguy7 said:
Have you turned on 5G in your sim card settings?
Click to expand...
Click to collapse
Yeah, I checked that.

General U1 firmware on AT&T Device - ATT Calling Features

I have consistently used unlocked devices on the AT&T network OR used U1 firmware on a U-original based carrier device. In the past I have had to flash additional things to the U1 firmware to get VoLTE or WiFi Calling on AT&T. To do that I would flash the U1 firmware and then flash the U Home CSC
BUT -- good news (this is the first Samsung device to do this for me) the ATT calling features (VoLTE and WiFi Calling) work right out of the box for my Unlocked Ultra !!
Wow.! Great to hear. I was going to get the ATT S21 Ultra in 512GB but they were sold out at Samsung, so I got the unlocked version. I am glad to know I won't have to jump through a bunch of hoops to get those features. Now on to get a working Gcam and debloat things I don't need
jcrompton said:
I have consistently used unlocked devices on the AT&T network OR used U1 firmware on a U-original based carrier device. In the past I have had to flash additional things to the U1 firmware to get VoLTE or WiFi Calling on AT&T. To do that I would flash the U1 firmware and then flash the U Home CSC
BUT -- good news (this is the first Samsung device to do this for me) the ATT calling features (VoLTE and WiFi Calling) work right out of the box for my Unlocked Ultra !!
Click to expand...
Click to collapse
does 5g work? my wifi calling works, but no 5g I had Tmobile and I had 5g with my S21 ultra, I have ATT`s best prepaid plan to have 5g access and have nothing, I contacted ATT and they had to make a service ticket and send it to there Network team he said and they would have to provision it for 5g, I did find a ATT document and shows I should get 5G, see link
https://www.att.com/ecms/dam/att/consumer/help/pdf/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf
2003vstrom said:
does 5g work? my wifi calling works, but no 5g I had Tmobile and I had 5g with my S21 ultra, I have ATT`s best prepaid plan to have 5g access and have nothing, I contacted ATT and they had to make a service ticket and send it to there Network team he said and they would have to provision it for 5g, I did find a ATT document and shows I should get 5G, see link
https://www.att.com/ecms/dam/att/consumer/help/pdf/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf
Click to expand...
Click to collapse
My 5g works. When I got the Note last year my 5g didn't work. The problem was that ATT had to put me on a 5g plan to actual provision it. Were you for sure on a 5g plan?
It works on my U1 S21 Ultra for sure
jcrompton said:
My 5g works. When I got the Note last year my 5g didn't work. The problem was that ATT had to put me on a 5g plan to actual provision it. Were you for sure on a 5g plan?
It works on my U1 S21 Ultra for sure
Click to expand...
Click to collapse
you have the factory unlocked s21 ultra right from Samsung.com? I`m on the highest cost prepaid plan for 75.00 one that's the only prepaid plan that offers 5g service, so they have started service ticket to get it fixed, so we`ll see, I just switched from tmobile to ATT yesterday.
2003vstrom said:
you have the factory unlocked s21 ultra right from Samsung.com? I`m on the highest cost prepaid plan for 75.00 one that's the only prepaid plan that offers 5g service, so they have started service ticket to get it fixed, so we`ll see, I just switched from tmobile to ATT yesterday.
Click to expand...
Click to collapse
Send me a pic of your APN info
jcrompton said:
Send me a pic of your APN info
Click to expand...
Click to collapse
yeah I had forgotten about the APN, I use to change this before on other phones I had with ATT, my is Nextgenphone APN, I tired the enhanced one and it will not allow me to add it, so it must be something on the end of ATT network, I still haven't heard about my open service ticket to get this fixed, I`ll post up my APN in a while.
2003vstrom said:
yeah I had forgotten about the APN, I use to change this before on other phones I had with ATT, my is Nextgenphone APN, I tired the enhanced one and it will not allow me to add it, so it must be something on the end of ATT network, I still haven't heard about my open service ticket to get this fixed, I`ll post up my APN in a while.
Click to expand...
Click to collapse
So here's what I know from prior experience. You are on the wrong plan. As so as ATT puts you on the right plan your APN will immediately automatically change and 5g will work if it's available. Check out a thread in the Note 20 forum. It happened to me and a couple others as 5g was rolling out esp to us looking term ATT users
yeah I`m on the correct plan, I think they never finished setting my service up correctly, I had just called ATT again, then he said we would
jcrompton said:
So here's what I know from prior experience. You are on the wrong plan. As so as ATT puts you on the right plan your APN will immediately automatically change and 5g will work if it's available. Check out a thread in the Note 20 forum. It happened to me and a couple others as 5g was rolling out esp to us looking term ATT users
Click to expand...
Click to collapse
well I called ATT like 10 mins ago to find out why I`m still not getting 5G, I told him I try to enter the ATT enhancedphone APN and it wouldn`t save in my phone, so goes well lets go to the APN settings, so I went to the APN settings, low behold the the APN had automatically changed to the ATT enhancedphone APN, so as soon I saw that, I turned off my wifi and boom I had 5G, I know I had the unlimited plus prepaid plan that`s the only plan that allows 5g access, I`m thinking my plan wasn`t fully set up correctly on ATT end, but its fixed now Thanks for the info.
Do you guys actually have VoLTE working on the S21 Ultra unlocked? I don't have any options for VoLTE on mine.
WiFi calling showed up for me when I got the phone but not VoLTE. I went to the AT&T store and got a new SIM card because the WiFi calling wouldn't actually operate. This fixed WiFi calling but still no dice on the VoLTE. I also switched to a 5G plan which works as well, but that didn't resolve VoLTE either.
pantsoftime said:
Do you guys actually have VoLTE working on the S21 Ultra unlocked? I don't have any options for VoLTE on mine.
WiFi calling showed up for me when I got the phone but not VoLTE. I went to the AT&T store and got a new SIM card because the WiFi calling wouldn't actually operate. This fixed WiFi calling but still no dice on the VoLTE. I also switched to a 5G plan which works as well, but that didn't resolve VoLTE either.
Click to expand...
Click to collapse
I agree that I didn't see the volte setting but I'm assuming since all calls will be digital in the future the setting well be superfluous
But anyway here is a call with internet usage in the background and a internet check without call. The speed and LTE indication remains the same demonstrating volte is working
jcrompton said:
My 5g works. When I got the Note last year my 5g didn't work. The problem was that ATT had to put me on a 5g plan to actual provision it. Were you for sure on a 5g plan?
It works on my U1 S21 Ultra for sure
Click to expand...
Click to collapse
I had the exact same experience. They had to change my plan to a 5g one, and suddenly I had everything 5g.
jcrompton said:
I agree that I didn't see the volte setting but I'm assuming since all calls will be digital in the future the setting well be superfluous
But anyway here is a call with internet usage in the background and a internet check without call. The speed and LTE indication remains the same demonstrating volte is workingView attachment 5221945View attachment 5221947
Click to expand...
Click to collapse
+1
I don't have a volte setting, but volte works. Considering there's no reason for me to ever turn it off, it doesn't bother me that the option isn't there.

Question 4g to 5g need to reboot

hi everyone hope you all are good.
i have been using 11i hypercharge and found it has a typical problem which users are facing across is that even when 5g connectivity is present, the phone doesnt latch onto it. I need to reboot and then it connects. Also, when it is connected to 5g, suddenly after 1-2 hours it will again go back to 4g, and now it will stay there whole day unless I reboot it and then it connects to 5G.
When I contacted xiaomi they asked to activate the SA mode as jio uses SA mode on 5G in india. I did this also, still no use, ultimately they have asked me to check the same sim in another phone.
Strangely, my wife and my mother we all use jio sim in inidia , their devices are all on 5g all the day but not mine.
Does anyone have idea or options to do anything else?
Thanks for any help in advance
Regards
Rajesh
Same issue with me in same phone

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