Hello there (General Kenobi)
Just got my brand new Galaxy S20 FE 5G a few days ago but I'm experiencing the touch screen issue. My phone is up to date but I still have the problem. When I have to scroll, the screen doesn't respond at all or thinks it's a tap on the screen and it suddenly goes crazy.
It does only occur on the bottom part of the screen after I unlock my phone from a long period of non use.
I contacted Samsung and they told me to get it to a repair center. But I don't know if this will work and I'm a bit scared that getting it to the center would make things worse.
I saw that Samsung already rolled 3 updates out to fix this problem but I'm still not sure if it is a hardware or a software problem.
Did you guys face this issue? Do you think it is a hardware problem and I should repair it?
It is a good phone and after having left the Pixels because of hardware problem I'm annoyed
*WELL hello there
I get the occasional unwanted zoom in a browser or failure to respond to touch, what you're describing sounds worse than the multitouch issue others have been reporting.
I'd give serious consideration to returning that phone for a replacement or refund. the current reckoning around here seems to be that this phone got a digitizer from a cheaper price range compared to other S20s. what you describe sounds like a faulty digitizer.
is putting up with it for a couple of years not going to bug the crap out of you ?
if they offer only to repair it, accept only a new screen / digitizer / glass swap out.
3mel said:
*WELL hello there
I get the occasional unwanted zoom in a browser or failure to respond to touch, what you're describing sounds worse than the multitouch issue others have been reporting.
I'd give serious consideration to returning that phone for a replacement or refund. the current reckoning around here seems to be that this phone got a digitizer from a cheaper price range compared to other S20s. what you describe sounds like a faulty digitizer.
is putting up with it for a couple of years not going to bug the crap out of you ?
if they offer only to repair it, accept only a new screen / digitizer / glass swap out.
Click to expand...
Click to collapse
About the famous multi-touch problem I have to admit that I tried to reproduce it but it only appeared when I was using 5 fingers (instead of 2 in the videos I saw)
I think you're right and I should get it repaired. And I'll see after that if the problem is still here I'll ask for a replacement. I will post an update as soon as I get it back
Thank you!
If you don't mind, could you let us know your phone's hardware revision number? An app called Phone Info *SAM* can show it. People would be interested to know if Samsung has made any hardware changes to the FE line.
Okay guys I'm sorry I couldn't reply before. I had to sent my phone for a repair THREE TIMES ! The first time they didn't do anything but damaged the back of my phone (replacing the screen and the battery) and the problem was still here. The second time they sent my phone back with the battery literally filled (the back of the phone was also damaged due to the battery that had filled).
I got my phone back on last Friday. Seems to be OK. They told me they couldn't reproduce the problem. They just repaired what they did wrong but didn't seem to do anything with the touchscreen.
The phone looks OK. After 1 day of use, the touchscreen seems to be OK but I would like to wait a bit before adding [FIXED] to the title of the topic
Does anyone know if the 2021 version of FE the 4G Snapdragon (g780g I think) has the same problems with ghost touches and jittery scrolling? Can't find info on that anywhere. Deciding between the FE and 8T, but the risk of bad touchscreen is driving me away from it although it's better phone.
whatnow1 said:
Does anyone know if the 2021 version of FE the 4G Snapdragon (g780g I think) has the same problems with ghost touches and jittery scrolling? Can't find info on that anywhere. Deciding between the FE and 8T, but the risk of bad touchscreen is driving me away from it although it's better phone.
Click to expand...
Click to collapse
I'm sorry I couldn't tell you. I bought my phone around February and it has the problem. This is the 5G variant with Snapdragon 865. I didn't even know there was a 4G variant with Snapdragon (in France, it's either 4G/Exynos or 5G/Snapdragon).
The phone is great though and now my problem seems to be fixed I'm keeping my S20FE over the Pixel 5 even though I'm a Pixel fan.
whatnow1 said:
Does anyone know if the 2021 version of FE the 4G Snapdragon (g780g I think) has the same problems with ghost touches and jittery scrolling? Can't find info on that anywhere. Deciding between the FE and 8T, but the risk of bad touchscreen is driving me away from it although it's better phone.
Click to expand...
Click to collapse
https://www.reddit.com/r/GalaxyS20FE/comments/ojz2bt
actually it looks like that's the only issue he didn't have.
That all sounds like an Exynoss version He might be wrong, maybe it is Exy?
Haha I don't feel concerned about the problems that he had because coming from a Pixel 5 some of the problems he had was worse on the P5 (reception, sound quality and the fact that the device can get warm)
whatnow1 said:
That all sounds like an Exynoss version He might be wrong, maybe it is Exy?
Click to expand...
Click to collapse
tap the page and it'll open the thread, he uploaded a screenshot showing it's a snapdragon.
Related
Hi all
I am sad to say but I am at my 3rd S4A now, first one had a faulty button and got replaced on obf, second one had a screen backlight problem where the screen would start dim/flicker as if its not getting enough power, and then lastly the 3rd one had exactly the same issue when adjusted to low brightness levels and its got a pinkish shade on the top part of the screen.
I anyone has any of these issues or knows if and how it can be fixed by firmware perhaps, please comment! I am thinking of just getting a normal S4 although I need a water/dust resistant phone.
Kind regards
Neil
adkotze said:
Hi all
I am sad to say but I am at my 3rd S4A now, first one had a faulty button and got replaced on obf, second one had a screen backlight problem where the screen would start dim/flicker as if its not getting enough power, and then lastly the 3rd one had exactly the same issue when adjusted to low brightness levels and its got a pinkish shade on the top part of the screen.
I anyone has any of these issues or knows if and how it can be fixed by firmware perhaps, please comment! I am thinking of just getting a normal S4 although I need a water/dust resistant phone.
Kind regards
Neil
Click to expand...
Click to collapse
get a 4th and test it right there and then in the shop.
mine does not have your mentioned issues.
I wouldn't use that store any more, sounds unbelievable that 3 stock phones would have such severe problems. Perhaps they are recycling customer returns? If you keep returning them, eventually you'll get the first one back again! Or perhaps you are in a particularly extreme climate of some sort? The screen issues I guess could be related to power, do you have brownouts and powergrid issue where you are? Is the battery in the phone the stock battery?
I don't think changing the phone model would make any difference here, since the S4A doesn't from what has been seen have any higher number of faulty units than the S4 - whatever reason you keep getting these faulty units is likely to just happen again.
On the other hand getting an S4 doesn't mean giving up your water/dust resistant phone - just get an otterbox to go with it!
Thanks for the feedback, I joined xda yesterday and I am loving it already!
@Cederic
Climate conditions are quite normal where I live and its with the stock battery, my feeling too is that it might be power or power management related, not sure if it might be a bug with the vodacom firmware they load and if it can be fixed with software?
The thing is just I dont see going through all of this trouble just to fix something new, and the otterbox defender looks quite niffty for the S4! Choices choices...
I got my Active from AT&T and haven't had any issues with it. I know some people have had issues with the waterproofness, but my mother works as a QA for Samsung and they're now testing that as part of their process so it shouldn't be an issue anymore. At least here in DFW where I live...
Hey guys, so I've just recently gotten a Note 5 (W8) for pretty cheap. At first, the lack of expandable memory was really hard to handle, because I'm used to backing up everything daily. However, I've come to like the phone, because I really missed Samsung and all it's awesome features.
I purchased the phone with the caveat that it didn't respond to touch, and I was pleasantly surprised when it arrived and I saw that only a small portion of the screen was affected. Basically from a little above the dock area and below. The home, back, and recent buttons aren't affected, and I'm able to use the S-Pen on the area that doesn't respond to touches.
Before I bought the phone, I read online that the issue may be related to a bad digitizer or maybe the touch software just needed to be updated through the dialer. Well, I've completed the touch update several times and the issue still persists, so now I'm at the point where I think that this might be hardware related and I just wanted to get some opinions and expertise from you guys.
quinciebee said:
Hey guys, so I've just recently gotten a Note 5 (W8) for pretty cheap. At first, the lack of expandable memory was really hard to handle, because I'm used to backing up everything daily. However, I've come to like the phone, because I really missed Samsung and all it's awesome features.
I purchased the phone with the caveat that it didn't respond to touch, and I was pleasantly surprised when it arrived and I saw that only a small portion of the screen was affected. Basically from a little above the dock area and below. The home, back, and recent buttons aren't affected, and I'm able to use the S-Pen on the area that doesn't respond to touches.
Before I bought the phone, I read online that the issue may be related to a bad digitizer or maybe the touch software just needed to be updated through the dialer. Well, I've completed the touch update several times and the issue still persists, so now I'm at the point where I think that this might be hardware related and I just wanted to get some opinions and expertise from you guys.
Click to expand...
Click to collapse
Back when I had mine I never had any issues I had a bad uSB port and swapped mother boards a couple times but the screen and digi where the best of the whole thing lol
TheMadScientist said:
Back when I had mine I never had any issues I had a bad uSB port and swapped mother boards a couple times but the screen and digi where the best of the whole thing lol
Click to expand...
Click to collapse
I wish mine was like that, it's perfect except for that one issue. At first, I was going to attempt opening the phone and swapping out the digitizer, but after watching a few videos on the dismantle, I've decided I'm not brave enough for that. It's on the same level as opening up an S8 or a Note 8. I miss the days of the removable battery.
quinciebee said:
I wish mine was like that, it's perfect except for that one issue. At first, I was going to attempt opening the phone and swapping out the digitizer, but after watching a few videos on the dismantle, I've decided I'm not brave enough for that. It's on the same level as opening up an S8 or a Note 8. I miss the days of the removable battery.
Click to expand...
Click to collapse
Yea had to remove digi to change usb I wasn't doin it
So if I zoom in my phone will vibrate and the image is extremely blurry. It seems to be a known issue as Samsung forums are filled with threads about it but no solution except send for service. The problem reoccurs after service, cam module replacement, so seems like a software issue. Very unacceptable. Any fixes? Anyone else dealing with this?
Same problem here. Search the forum. There's already a big thread about it.
/CK
Same issue here, wobbly picture as soon as the x2 zoom camera is used.
It started 2 or 3 months ago (I bought my note 9 in December, 512GB European model)
If I focus on an object a foot or two from the camera it stops wobbling for a few seconds which allows me to take a shot quickly... The "live focus" mode doesn't work either (it uses the zoom camera for the effect)
I've also read that getting the camera replaced didn't help, but I wonder if these are real stories or just a rumour.
In any case, like many people I'm waiting a bit longer to see if Samsung publicly acknowledges the problem before getting it replaced under warranty.
freebeerz said:
Same issue here, wobbly picture as soon as the x2 zoom camera is used.
It started 2 or 3 months ago (I bought my note 9 in December, 512GB European model)
If I focus on an object a foot or two from the camera it stops wobbling for a few seconds which allows me to take a shot quickly... The "live focus" mode doesn't work either (it uses the zoom camera for the effect)
I've also read that getting the camera replaced didn't help, but I wonder if these are real stories or just a rumour.
In any case, like many people I'm waiting a bit longer to see if Samsung publicly acknowledges the problem before getting it replaced under warranty.
Click to expand...
Click to collapse
The problems been around since last year. The Samsung members forum is full of these complaints. I doubt they'll make anything official now that we're getting closer to the note 10 release. I just decided to skip out on the next note
freebeerz said:
Same issue here, wobbly picture as soon as the x2 zoom camera is used.
It started 2 or 3 months ago (I bought my note 9 in December, 512GB European model)
If I focus on an object a foot or two from the camera it stops wobbling for a few seconds which allows me to take a shot quickly... The "live focus" mode doesn't work either (it uses the zoom camera for the effect)
I've also read that getting the camera replaced didn't help, but I wonder if these are real stories or just a rumour.
In any case, like many people I'm waiting a bit longer to see if Samsung publicly acknowledges the problem before getting it replaced under warranty.
Click to expand...
Click to collapse
Ring Samsung and get it fixed via warranty ? As thats a manufacturing defect, if my Note had a issue like yours i would get Samsung to fix it.. if they dont fix it, i would get it replaced with a brand new Note-9 from Samsung. That's what warranty is for!
I have this problem also, i have no problem when using the google camera app zoom so i will stick with it it's even better than the stock Samsung camera app.
demize! said:
So if I zoom in my phone will vibrate and the image is extremely blurry. It seems to be a known issue as Samsung forums are filled with threads about it but no solution except send for service. The problem reoccurs after service, cam module replacement, so seems like a software issue. Very unacceptable. Any fixes? Anyone else dealing with this?
Click to expand...
Click to collapse
Had this.. fixed in samsung service...since im rooted price was around 110 euro..
Same issue
Yeah same issue here. The camera itself seems to be vibrating and making a noise like it's struggling to focus. I had the device replaced and the camera worked for 4 months and started to play up again. Honestly happened with my Note 4 as well, although the Note 4 could be slapped out of it at least. Very frustrating.
When I upgraded to android 10 my vibration camera problem disappeared.
bRkiX said:
Had this.. fixed in samsung service...since im rooted price was around 110 euro..
Click to expand...
Click to collapse
Interesting, as Samsung usually refuses to repair rooted devices.
iceepyon said:
Interesting, as Samsung usually refuses to repair rooted devices.
Click to expand...
Click to collapse
thats true, but i have guy "inside" after all im in Croatia where bribe and corruption is top for doing business
I never notice any camera zoom issues with my N960N, when I was using it running android pie. I haven't tested it running on android 10 as I have managed to fix my N950N. As my N960N is now a backup device, which I backup my N950N to frequently.
Hi! this is my first time to post about my Mi9T Pro (Global version) "6/128" that i bought yesterday here in Philippines..
my issue is only Noticeable in Playing Games like Competetive like "PUBG, Call of Duty, ROS, any Games! i think all of them ?? what i mean is.. a HUGE TOUCH DELAY!! when your 2 thumbs are on the Screen and your right Thumb swipe faster to rotate 360 is not that accurate.. i can really Feel it as a GAMER. i bought this Device more on GAMING, because of Notchless Design and AMOLED panel.
when i Play any Games i mean the Dragging on Screen Sensitivity when Scoping or Not. its not accurately going on point where i swipe my thumb.. for Example: i swipe upwards.. it goes upwards also but theres a shaking on Screen.. i cant AIM properly..
soo is there any solution on this?? can a Custom ROM or Kernel can fix this?? cause i will Unlock my Bootloader immidietly! i dont have Tempered Glass installed. only the stock Casing that are intack on the Phone.. nothing else..
soo i need your advice! im currently on 10.3.3.0 (PFKMIXM) version. latest Stable
Sadly, the touchscreen on this phone is terrible. Let's hope the new MIUI 11 software update coming in the next few weeks would solve the issue.
i dont think Android 10 can solve this..
its a hardware issue and common problem in all xiaomi device , just a matter if you are affected or not . i guess its all because of cheap low quality touch panel to cutting cost.
Did you solve this issue???? Im buy MI 9T pro and play CODM too. I also meet your problem
A) Take it back and get a new one; or
B) request a warranty repair.
However, if it's not purchased from an "authorized reseller" Xiaomi will avoid taking any responsibility for the problem. They did the same to me with the Redmi 5 Plus - widely known touchpanel fault - 100% manufacturer issue, zero help. Tons of users of that device have all manner of input freezes.
At the end of the day what matters is that you're happy with it - after all, it's your money. Make sure the seller takes you seriously. With issues like this it can be a pain to get sorted - as the phone might appear and be perceived as working "normally" but evidently the touchscreen isn't behaving ideally in videogames. Given you bought a high-end phone specifically for this purpose, make sure they take it seriously.
If the replacement handset still suffers the same issue you're describing then I'd suggest getting a refund altogether if possible. I can't say I've had issues here and I tried PUBG mobile which works fine (albeit the touchscreen controls don't feel natural anyway) - but as someone whom is very perceptive to faults other people don't notice (like frame jitter, ghosting, screen bleed, dead pixels or crappy acoustics) it can really grind my gears when tech products don't hit the mark. You need to make sure it suits your needs - it is, after all, a 'flagship-type' phone. If PUBG mobile doesn't feel right on another BNIB Mi9T Pro then it might be worth spending a little more and going for a OnePlus 7.
I recently had an expensive 'freescrolling' mouse that kept subtly scrolling up a few lines by itself after I scrolled down. You could live with it but I've not had that from even cheap Chinese mice.
I want to buy a Motorola Edge 20 Pro but i want to ask anyone with a Edge 20 Pro could you please check if there is discoloration or tint issues in the display and sent me a picture I would really appreciate it. I am thinking of buying this phone but i held off because I wanted to know if the screen gets a green tint when viewed in darker apps like a dark mode of chrome or anything similar with a dark grey background. I have heard oled sceens tend to have this issue.
I myself used 2 phones with this issue they were the Poco F3 and the Pixel 6 and i both returned them for the green tint issues.
Bump
I noticed that last night actually. I was watching some videos and screen got really dark, and top of my screen was a bit brighter for some reason. I downloaded black picture, and put it on full screen, and then I dim the brightness down, and yeah, same result.
I would not recommend this phone to anyone. I have a touchscreen issues, entire UI is bugging, camera quality is awful. Fingerprint sensor is unresponsive at least 30% of the time.
DuCar said:
I noticed that last night actually. I was watching some videos and screen got really dark, and top of my screen was a bit brighter for some reason. I downloaded black picture, and put it on full screen, and then I dim the brightness down, and yeah, same result.
I would not recommend this phone to anyone. I have a touchscreen issues, entire UI is bugging, camera quality is awful. Fingerprint sensor is unresponsive at least 30% of the time.
Click to expand...
Click to collapse
Weren't the touchscreen issues supposed to have been sorted via a software update earlier in the year? What problems are you having with the ui? The camera does seem to get a lot of complaints, your not on your own there.
Geekfest84 said:
Weren't the touchscreen issues supposed to have been sorted via a software update earlier in the year? What problems are you having with the ui? The camera does seem to get a lot of complaints, your not on your own there.
Click to expand...
Click to collapse
Im still have issues of some double touches.
https://www.reddit.com/r/motorolaedge20/comments/uul4q5
My issue looks like this, Ive tried launchers, just stock UI, to hard reset my edge 20 pro, and use just stock ui, but after a while, same bug is happening.
And for the camera, you have tons of complaints as well, tho they made it a little bit better with last update, users waited a year for that lol.
Im still have issues of some double touches.
DuCar said:
https://www.reddit.com/r/motorolaedge20/comments/uul4q5
My issue looks like this, Ive tried launchers, just stock UI, to hard reset my edge 20 pro, and use just stock ui, but after a while, same bug is happening.
And for the camera, you have tons of complaints as well, tho they made it a little bit better with last update, users waited a year for that lol
Click to expand...
Click to collapse
DuCar said:
Im still have issues of some double touches.
https://www.reddit.com/r/motorolaedge20/comments/uul4q5
My issue looks like this, Ive tried launchers, just stock UI, to hard reset my edge 20 pro, and use just stock ui, but after a while, same bug is happening.
And for the camera, you have tons of complaints as well, tho they made it a little bit better with last update, users waited a year for that lol.
Click to expand...
Click to collapse
Hopefully they'll issue further updates with some more improvements
Alright so i have been away for a little while, but now I’m back and i have to say that you’re right about the Motorola Edge 20 Pro I actually bought that phone because I thought let’s give it a chance how bad can it be? But boy was I wrong, because the phone had many problems. First of all. Lag issues, like everywhere. Second of all. Screen issues, black crush, green tint on the top of the phone and red tint on the bottom of the phone. Software was laggy and touchscreen was unresponsive. So I returned the phone and finally got a refund.
I've reached out to Lenovo support. They asked me for a lot of bug reports, which I have provided.
What I've noticed lately is a burst of touches that happens sometime. Like, I'm typing a message "what's up?' And phone would just glitch and act like i pressed 10 of letters "p", 'Whats's uppppppppppp" With all vibrations for every letter.
Also, double touch function on finger print sensor is not working like 70% of time. And just like a strawberry on a cake. Every time you reboot/turn off and on your phone, this function will disable itself for some reason.
I've have Sony xperia J, Sony M2, Sony XA, Motorola g6, Moto g6 play, Redmi Note 8 pro, and now Motorola edge 20 pro.
So far, this phone is the worst phone I've have ever had.
It's not worth this money nor your nerves to deal with all the issues this phone have.
I didn’t even need to contact Lenovo directly I just contacted the store told them my issues, but they ended up sending me a new phone (The same phone) even though i said I didn’t want it anymore. At first, I had some trouble returning the phone afterwards, I returned the phone to them which took 3 times to walk to the store and back because there was some sort of communication issues and that’s why they returned the phone to me even though i sended it and demanded a refund which they agreed upon eventually but then sended the phone back and yadadadadadadadadda. End of the story is that I eventually, headachely returned the phone and got my money back. Because the store was so nice and actually told me that i will get my money back which is better then contacting lenovo and going through the stupid hassle of trying to contact them and them saying that “they will help you and yadadadada” Because let’s be real the manufacturer just wants you to keep the phone lol.
Sorry for the unorganized post just woke up lol
I took this phone over Yettel carrier. So I will try anything before trying to return it. As it will be really difficult.... The phone must go to the official service center 3 times before they would be able to process a refund to me.
And I need phone so. Yeah, im stuck with this unresponsive, piece of glass and plastic.
Can’t you just use one of your other phones? As a back up (Unlike me who has them all with broken unresponsive screens) lol.
SpaceTech100 said:
Can’t you just use one of your other phones? As a back up (Unlike me who has them all with broken unresponsive screens) lol.
Click to expand...
Click to collapse
I sold my Redmi Note 8 pro to get this junk. FML
Got my refund back, and i don’t know which phone to buy.
Sorry to hear all these bugs about the phone. Mine had a recurring rebooting problem. Sent to official Motorola repair (3rd party, Roadhound), but they can't replicate the problem. I made a video about it here:
Motorola Edge 20 Pro Rebooting Problem
Random reboot before and after Motorola Service checkup.
bit.ly
Finally returned to my JBHiFi store (AUS) and got a refund. Got a Zenfone 8 and never looked back.