Database Develop

Is my USB port busted?

Tried connecting my kaiser to 2 different pc's and it won't get detected. The device will charge but activesync won't pick it up. Also its not listed in device manager! I tried disabling/renabling advanced network functionality as well has soft reset the device several times. I'm on the verge of hard reseting BUT when i put my device in bootloader mode it only says serial.. will not say USB as its supposed to
any help would be appreciated.. i'm on death v4 rom btw.
thanks in advance!

fone_fanatic said:
The device will charge but activesync won't pick it up.
Click to expand...
Click to collapse
Can you get an activesync connection via Bluetooth? When you inspect the extUSB connection can you see anything which looks wrong (such as a wire sticking out/in more than the others? What happened preceding this problem?
If you hard reset the device I don't see the relevance of the bootloader. It'll just restore the original image from where it's tucked away in the devices ROM. If it was working fine straight after you installed the ROM thats on it now and doesn't work after a hard restore then that points towards a hardware failure. If you have to go down the path of restoring to a different (original) ROM for returning purposes, there are ways of doing this with a microSD card - although I've not tried. I think the wiki would help there.

bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....

This might be a stupid reply but I had the same problem. My cable was busted so you could try another cable.

I am in the same situation here
Tried it with 3 different PCs with 3 different cables.
It's charging, Active sync pickes it up and trying to connect but fails to connect.
The only think I can come up with, I used new charger in the car. May be it killed the port
Is there any way to find out for sure?

i tried 2 cables with 2 different pcs... its only charging it and the computer won't detect the device at all. Nothing under usb in device manager.. even in bootloader, it only says serial not usb. I've downgraded to a shipped AT&T rom and Radio through the storage card but i still need to downgrade the SPL before i attempt to get a warranty exchange. IS that possible to do with through microsd yet?

I'm having the same issue. The usb port charges the phone fine with the USB cable, but teh computer does not detect the device. I also tried the headphones and they work fine as well. Help!
Update: I just tried a different usb cable, and now the computer recognizes the device, but as an unknown device.!!!!!

fone_fanatic said:
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
Click to expand...
Click to collapse
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx

ajay6780 said:
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
Click to expand...
Click to collapse
Thanks for that suggestion but still no dice
The computer isn't detecting the device at all! Usually when a usb device is plugged in you can go to device manager and look under USB and see it there, but its not showing up. I've scanned for hardware changes several times and nothing.
I've now tried on 3 different computers (2 pc's and 1 mac) with 2 different USB-MiniUSB cables and nothing!!
i guess i'll just go to the at&t device support center tomorrow and hope they'll replace it on the spot and notice that i've changed the SPL...

can i ask for the people that are having this problem to do the following.
With your device unplugged from the PC open device manager. (Right click My Computer -> Properties -> Hardware (3rd tab) -> Device manager) Then expand the last tab (Universal Serial Bus Controller) and plug in your device.. if it doesn't show up then click actions -> scan for hardware changes..
I just want to make sure if your computer is detecting your device or not..

just an update with my situation. i went into the att device service center today and told them my problem... the guy behind the counter had no clue what he was doing. he just looked at it like a monkey for minutes then swapped it out for a new one. no questions asked even though it was hard spl'd, cid unlocked, and sim unlocked.
but now this device's vibration is really weak and i lost my invsishield protection on the front (kept the battery cover and my ppctechs scren protector)

Busted? or just won't work
Hi all,
I have been coming to these forums for a little while and only posted a couple of times. I felt this was important. I was having the same problem. Tried the cables, resets, ROM changes the works. I have had my at&t tilt htc 8925 for 36 days when I reported the problem to them. But it actually started about 10 days before. At&t tech support was very rude and accusatory when it came to them "helping" me. I, like probably all owners of a phone like this treat it like gold. It is very important to me. So when I contacted tech support and was told it was probably abuse or I had "buyers remorse" (I don't want to return the phone I just want it fixed!?)
The best they can do and they do not budge on this is for me to return the phone for an exchange. BUT, and this is a BIG AT&T but, the phone they exchange it with is refurbished. Something someone has returned. I do not want a phone that has been returned. I want mine fixed. "This is my phone, there are many like it but this one is mine" Know what I mean? When I bought the phone the guarantee was "we'll just replace it with a new phone" and I like 1000's of others did not ask if that "new phone" was refurbished. It is. Now advocates will tell you as they did me, refurbished is actually BETTER than new. Huh? Then why aren't all phones sold refurbished ones? And if they are so great, take mine back, give me one of those "crappy" new phones and give mine to someone who wants a sweet refurb. I am outraged by the whole mess.
I have searched forums and complaint sites. The bad usb port problem is NOT an isolated incident. There are a lot of people with the same "it charges but won't sync" problem. This is a known problem they refuse to address. Their stand, send in for refurb.
Personally I would like to see a recall fix class action against at&t. It can be fixed but they just don't want too. I thought I would be relatively safe buying for a huge company. They spend millions on advertising to simply leave their customers twisting in the wind after 30 days. Very bad business.
That's the rant. So I decided that if the warranty was useless anyway I'd take a shot at it myself before sending out for repair myself. There is a place in California PPC Tech http://www.pocketpctechs.com/main.asp?area=home that will fix the usb for $79 and ship it back to you in a few days. They seem to be reputable and a lot of people are opting to fix this problem themselves.
How did I fix mine? by altering the mini usb end of the sync cable. I tried other cables and connectors but I think it has something to do with the contact points. The only way mine would work was if I plugged it in, wiggled it slowly and with a little bit of pressure at times, around until the screen brightens. That means it has made a connection, then don't move. Hold very still. It took both my hands. Wait for what seems like 2 mins and it would start to sync. Based on this. my repair (before I send it to California for repair, which I may end up doing anyway) is make sure the plug on the phone is straight and not damaged. If you can get the phone to sync this way you may be able to crimp the mini end of the usb very very slightly to make the connection you are manually doing by wiggling it around. It took a lot of small tweaking but it now syncs about 29 out of 30 times. That's about as good as it gets.
So good luck to us all. If you can't get it to work yourself send it out west to PPC Tech. In this economy the phone companies like at&t better start getting their customer service back on track before they have no customers to service, It has happened to the biggest before. Wake up AT&T! The days of the business model of massive turnover and new signups is coming to an end as people tighten their belts. Treating current and future users poorly is a sure fire way to put yourself out of business.

here is my gift to you all..
http://forum.xda-developers.com/showthread.php?t=362679
read this post and check EVERY SINGLE LINK in the first post...i had this issue and i ended bending my usb plug every which way until finally i broke the plastic seperator off and in turn smashing the second pin from the left on the top off (the one in charge of activesync) over and over until it broke...i didnt really care i could still flash by sd but then i smashed the + power pin and so i was on the phone with att for many many hours explaining to them that its a known issue to users but not to the company and they finally sent me a replacement..i should have just searched my butt off before trying to deal with a problem/fox it myself (yes i dissasembled it and soldered the pin back on and it broke off multiple times causing me to dissasemble it many many times and smashing it again and i ended up getting alcohol on the water damage void pad which i replaced) learn from me...if you ever have ANY problems that are significant..dont try fixing JUST GET A REPLACEMENT...who cares if its a refurb..if the refurb sucks then send it back until they send you a new kit...after 5 returns you get a new kit soo just keep sendin back them refurbs until your happy

oh and to make it easy on yourself because if you tell att you have a usb problem its NOT covered under warranty and will take you many many hours like me to convince them otherwise (which someone eventually will understand because certain people ARE familiar with this problem at ATT it just depends who you get and how many times youve been elevated in support)..what you need to do is IF YOU CAN return your spl back to stock (if you manage to get a long enough connection with activesync) but if not dont worry too much att doesnt really check spl just that you have the shipped rom on there so load the shipped rom (found on here) on your sd and flash back and just make up some excuse that it isnt working right and youl get a replacement or if you can get the spl revrted jus throw your device in bootloader by a failed flash (pull the usb out during flash) and say its stuck in the funny colored screen lol

jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (nokias, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!

fone_fanatic said:
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (Niki's, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
Click to expand...
Click to collapse
Hi fone
Thanks for the reply.
Yes, I agree with you. If the phone has something else that is messed up like you were saying a scratched screen or buttons. It's just that I am as careful as I can be to keep the phone in nice condition just to send it back for maybe one that someone didn't take the same care of.
Mine works good now. I think it has something to do with when I crimped the cable end. It make a tighter fit. I think that may be the key to mine and others problems. For sure it is becoming more and more clear that there is a design flaw whether att wants to acknowledge it or not.
Thanks for your input about PPC too. If I do end up having to fix it that's probably the way I'll go if that is still the only thing wrong. Otherwise it's in for the warranty as you suggested. I KNOW I'm not that smart.

Im having this same issue and it is definately not a cable problem.

tayloryork said:
Im having this same issue and it is definately not a cable problem.
Click to expand...
Click to collapse
if u think its a hardware problem then take it to a service center. The guys there just follow step by step guides on how to diagnose phone issues. For me he saw a crack in the usb jack on my device and just replaced it. If you send it in to HTC i think theres a higher risk of them figuring outu the device is hard spl'd and wont honor your warranty.

tayloryork said:
Im having this same issue and it is definately not a cable problem.
Click to expand...
Click to collapse
taylor, I'm not saying it is a cable problem. I am saying it is a hardware port problem. I "fixed" mine, probably temporarily, by crimping my usb cord so that it holds more firmly in the port. I did say if you have the same problem and you use the same test I did ie: move it slightly, Gently, not like others I have heard stories of where they ram it from side to side until it snaps off, that you might be able to do what I did. I thought others with the same problem might be able to use this workaround until at&t figures out it is not an isolated incident with thousands of people having the same problem thats all. Hope this helps.
jj

I had a similar problem. Phone would charge fine, but windows didnt even recognise anything was plugged in. Interestingly the bootloader changed to USB when the cable was connected, and Serial when unplugged.
As it turns out (thanks Flying Kiwi for suggesting the obvious I had overlooked) the middle top pin was recessed too much into the plastic guide, so I stabbed it a bit with a scapel and all is well.
So it seems that the Serial/USB section of the bootloader cant even be trusted.

Dropped phone, memory access?

Hello everyone, I've searched all over for an answer to this one with no joy.
I've had my stock Orange locked Diamond for almost two years now, and towards the end of a family break I dropped it.
Now it won't switch on beyond an initial buzz, and none of the mini USB chargers or pc cables will persuade it to charge.
The problem is that I used it to take all the photos during the family break, and now can't access them.
Now I read the reply about "jump" charging the battery and will be giving that a go, but can the memory chip be accessed independantly to offload the contents?
I should add that for quite a while before, the phone picked up and dropped the usb connection when connected with a frequency of about 3 - 5 seconds, which was very annoying.
Many thanks in advance
Luke

Little update
Hello all, thank you for reading about my plight.
Well I managed to charge the battery, and I think the phone switches on, as the volume controls make the appropriate sounds. However the screen is black, and even under heavy sun I can't see anything, so it's not just the backlighting that's gone.
The pc doesn't notice it when I connect, so I can't get in that way, unless someone can point me to how to chop up a cable and hardwire a data connection "upstream" of the mini-USB socket? (I'm hoping it's just the connector which is dead)
Otherwise, is there a combination of hardware buttons that will switch on bluetooth? I dropped it when it was in airplane mode. I had BT explorer checked, so if I can get BT on, I should be able to browse the phone with the pc? Please confirm.
Looking forward to reading your suggestions
Cheers
Luke
ps now I've discovered the limitations of a fixed memory; if the card were removable, all this wouldn't be an issue.

Your solution
http://forum.xda-developers.com/showthread.php?t=657514

Thanks, I'll give it a try
Hi, thanks for the tip, I guess I have nothing to lose.
I've just found an appropriate screwdriver so here goes.
I saw that thread, but as one of the symptoms involved actually being able to read something on the screen, I didn't pay that much attention.
News soon.
Cheers
Luke

ok let me know.. best of luck

OMG it worked!
Hi, fantastic tutorial.
It took me several attempts to realise that when you say "chip" you mean circuit board.
Pressing and pressing gave no joy, but further investigation showed that I could slip the screwdriver underneath the loose connector and engage it from there.
Yes bad design on HTC's part, there should be some sort of physical lock, or at least a block underneath that pushes the connector into its socket.
However nice the phone was, the WM6 bugs & glitches were annoying, the USB connection still doing that really annoying thing of connecting and disconnecting every few seconds, so it's going to be hard to retrieve the photos; GRRR!
Does anyone know of a program that can block send files from the phone, either over wifi or bluetooth??
Anyway, many many thanks Siddharthsai, at least it's up and running. I doubt I'll be using it much now, despite that superb screen, my insurance replaced it with a Desire, and I have to say I'm impressed with my new toy
Oh yes, where's the command for auto screen lock? It's annoying me.
Many thanks again
Luke

Getting there
OK so thanks to Diamond tweak I was able to stop the screen locking every 5 seconds.
The USB problem is mechanical; I forced the phone down onto its mini USB plug really hard and it stayed connected. Thanks to SuperCopier 2 I was able to dump the contents before my hand got cramp
Yippee.
So I've got TomTom on the diamond, but no on-board nav on the Desire. My diamond might just end up relegated to being the permanent in car nav unit.
Anyone got a fix for the dodgy USB problem? I've tried all 3 of my mini-usb cables, but they do all happen to be HTC oem.
I guess that's why the micro USB has been adopted.
Thanks
Luke

Multiple Turbo's, Multiple Problems

Let me start off by saying that I really like this phone and I'm no where near giving up on it.
With that said, I bought 3 of these within the first couple of days after release.
For me - Current occupation - IT System Administrator with 18 years of experience in various areas of IT
My son - Current in college, going for his Computer Science degree.
My daughter - Currently in college and surrounded by tech her whole life as I am a tech lover.
I mention who we are only so people don't assume that we are typical end users that can't figure out the difference between their heads and their asses.
My son has returned his Turbo twice (both metallic black). The first time, he had major scrolling issues. Phone would "fling" through pages unprompted while touching the screen. The second one he returned because there is a glue problem or something like it with the back of the phone, near the bottom. Makes a creaking noise (loud) if you press on the back near the bottom.
My daughter has just returned her first (32 GB Ballistic). Hers will not connect to WiFi without a reboot. Very annoying. Airplane mode first then trying didn't work.
Mine - I have not returned by 64 GB Ballistic yet but I think I am going to exchange it. I have problems with WiFi connecting also. It isn't as bad as hers in that mine occasionally connects without a reboot. In addition, mine definitely has some sort of touch screen issue. The screen becomes unresponsive at times and requires me to press the home button to "reset" the screen. I installed display tester and checked the multi-touch test and found that sometimes it won't register all fingers or one fingers touch is chaotic, wiggling all around while the others are ok. I also have a volume issue of some kind. I have to turn the phone up past half volume just to hear it... even in a quiet room.
I do really like this phone and have every intention of keeping it assuming that I can get one that doesn't have issues. Not sure if it was rushed or whatever but there is a definitely some build quality issues going on here.... Makes me very sad.

The second one he returned because there is a glue problem or something like it with the back of the phone, near the bottom. Makes a creaking noise (loud) if you press on the back near the bottom.
This is an issue for some and I believe there are some youtube videos demonstrating it.

For the call volume issue try disabling the equalizer, I read on here from a few people that that is the fix, I use the equalizer but haven't had a problem with the sound.
Sent from my XT1254 using XDA Free mobile app

Thanks guys. I'm surprised that there haven't been more comments. I was kind of hoping that people would say, "no problems here" or "yeah dude, wtf". Still love this phone. I think its the motorola apps and how they have nailed it in the "what I personally like" categories. Active screen and such are great.

Despiadado1 said:
Thanks guys. I'm surprised that there haven't been more comments. I was kind of hoping that people would say, "no problems here" or "yeah dude, wtf". Still love this phone. I think its the motorola apps and how they have nailed it in the "what I personally like" categories. Active screen and such are great.
Click to expand...
Click to collapse
I'm one of the few who got a good Turbo. Bought it on launch day and have had none of the problems people on here have mentioned. No creaking on the back, no scroll issue, no screen temperature issue, nothing. The connectivity issues you talk about don't happen to me. I'd say just keep getting them exchanged until you have a good one.

Despiadado1 said:
Let me start off by saying that I really like this phone and I'm no where near giving up on it.
My daughter has just returned her first (32 GB Ballistic). Hers will not connect to WiFi without a reboot. Very annoying. Airplane mode first then trying didn't work.
Mine - I have not returned by 64 GB Ballistic yet but I think I am going to exchange it. I have problems with WiFi connecting also. It isn't as bad as hers in that mine occasionally connects without a reboot. In addition, mine definitely has some sort of touch screen issue. The screen becomes unresponsive at times and requires me to press the home button to "reset" the screen. I installed display tester and checked the multi-touch test and found that sometimes it won't register all fingers or one fingers touch is chaotic, wiggling all around while the others are ok. I also have a volume issue of some kind. I have to turn the phone up past half volume just to hear it... even in a quiet room.
Click to expand...
Click to collapse
OMG FINALLY someone with my same problems! So I'm not going crazy. I swapped it out once, had same issue with the new one, but now it seems the issue is only at my works wifi. I have seen online there are issues with the phone and Cisco routers, and I assume we have Cisco routers here at work since our phones are Cisco...so I'm just chalking it up to an issue with my works wifi and letting it go. But what happens for me is I'll connect to wifi and then it'll disconnect randomly, so I have to either turn airplane mode on and off and fiddle with that and "forgetting" the network, or just restart my phone. It's rather annoying, but I have no other option as the phone works wonderfully on all other wifi networks.

Never knew I had the same glue/creaking problem until I read this. Now it will bug me until I do something about it. ?. What's the solution? Exchange or diy repair?

Despiadado1 said:
Let me start off by saying that I really like this phone and I'm no where near giving up on it.
With that said, I bought 3 of these within the first couple of days after release.
For me - Current occupation - IT System Administrator with 18 years of experience in various areas of IT
My son - Current in college, going for his Computer Science degree.
My daughter - Currently in college and surrounded by tech her whole life as I am a tech lover.
I mention who we are only so people don't assume that we are typical end users that can't figure out the difference between their heads and their asses.
My son has returned his Turbo twice (both metallic black). The first time, he had major scrolling issues. Phone would "fling" through pages unprompted while touching the screen. The second one he returned because there is a glue problem or something like it with the back of the phone, near the bottom. Makes a creaking noise (loud) if you press on the back near the bottom.
My daughter has just returned her first (32 GB Ballistic). Hers will not connect to WiFi without a reboot. Very annoying. Airplane mode first then trying didn't work.
Mine - I have not returned by 64 GB Ballistic yet but I think I am going to exchange it. I have problems with WiFi connecting also. It isn't as bad as hers in that mine occasionally connects without a reboot. In addition, mine definitely has some sort of touch screen issue. The screen becomes unresponsive at times and requires me to press the home button to "reset" the screen. I installed display tester and checked the multi-touch test and found that sometimes it won't register all fingers or one fingers touch is chaotic, wiggling all around while the others are ok. I also have a volume issue of some kind. I have to turn the phone up past half volume just to hear it... even in a quiet room.
I do really like this phone and have every intention of keeping it assuming that I can get one that doesn't have issues. Not sure if it was rushed or whatever but there is a definitely some build quality issues going on here.... Makes me very sad.
Click to expand...
Click to collapse
What's the verdict on the crackling noise underneath the ballistic nylon? Did they exchange it?

Only problem I have is the call volume could be a little louder. Coming from a S4 I usually had to turn it down.

I'm really wondering if you guys that are having trouble with call volume are not holding the speaker in the right position. I never had a problem with my call volume until today. My third call of the day seemed to be extremely quiet until I repositioned the phone and got the speaker lined up more with my ear. For comparison sake, I had to do the same on my S3 on almost every call, so I wouldn't consider this phone bad on that account either. It's something easy to try anyways before exchanging a potentially otherwise good/perfect phone. If it doesn't work you wasted 10 seconds.
Sent from my XT1254 using XDA Free mobile app

SFG said:
What's the verdict on the crackling noise underneath the ballistic nylon? Did they exchange it?
Click to expand...
Click to collapse
Yeah, they exchanged it. No real problems with Verizon in that regard.

RobinsonR810 said:
OMG FINALLY someone with my same problems! So I'm not going crazy. I swapped it out once, had same issue with the new one, but now it seems the issue is only at my works wifi. I have seen online there are issues with the phone and Cisco routers, and I assume we have Cisco routers here at work since our phones are Cisco...so I'm just chalking it up to an issue with my works wifi and letting it go. But what happens for me is I'll connect to wifi and then it'll disconnect randomly, so I have to either turn airplane mode on and off and fiddle with that and "forgetting" the network, or just restart my phone. It's rather annoying, but I have no other option as the phone works wonderfully on all other wifi networks.
Click to expand...
Click to collapse
I dont think its just Cisco though I did read some other articles about that and the type of wifi encryption. This has been at a few different locations. For my daughter, it happens at our home but my son doesn't have any issue.

[Q] Headphone jack not detecting headphones

Hey,
My headphone jack has stopped detecting whether headphones are plugged in or not, stopped a few days ago, my phone is just about 5 weeks old and fully stock.
The jack it self is working, by using the app soundabout I'm able to "force" the sound to the headphones, but only manually. The Z3 never detects that headphones are connected.
There are a few threads on sonys forum but other than recommending testing the soundabout-app which really is more of a poor workaround than a solution there doesn't seem to any working tips to solve it. I my self havn't tried factory reset yet, but others say they have without solving the problem.
Some one with advice on how to solve this (if it's not a HW-problem)?

Unfortunately I am seeing the same problem. I got this on private sale, but I have the receipt so hopefully it can be repaired if it isn't a software issue.
It works with Soundabout, and I've tried clearing that Smart Connect to no avail. Haven't tried factory reset though.

Had the same. Then the sound cut totally. Went back to sony.
Sent from my D5803 using XDA Free mobile app

Just spoke to Sony support and they said to run the Software Repair, I will try this out. If that doesn't work then it'll need to go for repair.
At least the phone is still under warranty, but it's pretty bad this issue is common. Definitely disappointed, I thought I'd just give Sony a try.

Have you tried the "Smart Key" app by Sony? It's actually just an add-on for Smart Connect (when you click on headset device you can see "Call key settings; Download and install", clicking that takes you to Play store to download "Smart Key").
When I installed it, my phone detected headset. The problem with app is that it's not working right. When I click the headphones button once - nothing happens, when I click it twice, then the action configured for 1 click starts. Strange.

Yeah I did try that as well, and it also does not detect.
This is one of the strangest issues I've seen.

Just tried factory reset, still does not work.
Currently downloading the update on the PC Companion, will see if this helps, honestly I doubt it.

Got an RMA to send for repair now, hopefully it won't be that long.

Yep, I too called Sony yesterday and they told me to just send it in, about 5-10 working days normal time for repair according to support (in Sweden). Pretty disappointed with this after less than a mount of use (and seemingly more or less common error). My store has pretty good return policy's normally, but wont accept an exchange, just repair on this ;(.
Thanks for all replies!

Just got my replacement Z3 compact, seems to be fine now, they replaced it altogether instead of fixing, I guess this was a serious issue.

I had the exact same problem. However, it's strange-- when I changed to a different pair of headphones, it works. The connection is not great, however. By pressing on either direction of the jack plug audio playback will stop sometimes and the headphones won't be detected. Because I bought mine from Clove UK and live in Thailand, there's no way I can get them repaired. I'm pretty disappointed with the build quality. My Z1C was a rock, and an all-around better phone to be honest. I miss it (drowed due to faulty water proofing, couldn't be repaired).

Eason85 said:
I had the exact same problem. However, it's strange-- when I changed to a different pair of headphones, it works. The connection is not great, however. By pressing on either direction of the jack plug audio playback will stop sometimes and the headphones won't be detected. Because I bought mine from Clove UK and live in Thailand, there's no way I can get them repaired. I'm pretty disappointed with the build quality. My Z1C was a rock, and an all-around better phone to be honest. I miss it (drowed due to faulty water proofing, couldn't be repaired).
Click to expand...
Click to collapse
I have problem using apple earpods on this phone. In settings>sounds>audio settings>headphones change it to different ones (for ex i chose STH-30) unplugged my earphones and plugged it back.. might take 2 or 3 tries but hopefully it helps

I got a simmilar problem, if I move my phone, the sound begins to crack and wierd stuff.
Tomorrow I will send it back and will see if they repair or change the phone

I just picked one of these up, also private sale, and am having the same issue.. The headset is working fine then randomly stops being detected. I have to disconnect and reseat and twist the connection to get it to recognize it again.
Googling it finds a plethora of people complaining of the same problem.
I'm going to go direct to Sony and see whats up re:repairs.

I am having the same problem. Music is playing fine for a moment until he doesn't recognise him suddenly. is this a warranty problem?

I'm now on my fifth Xperia Z3 Compact, and still Sony fail to acknowledge a problem with the handset. It's disgusting.
Out of interest, what charger lead/headphones do you use? They're trying to blame it on my headphones/charger/apps when it's blatantly not the case.

toothpick solved my problem:good:
i found a big lump of cotton in it, i didnt have a problem like that before. And i didnt expect such a big thing will become in 2 months.

I think I have the solution
I had the same problem with my apple earbuds and Beats Solo's. I tried it with my sony earbuds that came with the phone, which were never used, and those worked. I tried it with my other beats cable which is hardly ever used, and it worked too. I think that maybe the 3.5mm connector on your headphones/earbuds may be dirty or old. try leaning the connector or try with brand new headphones/earbuds. Good luck!

SoundAbout works

the music app won't detect headphones, other 3rd party apps work fine. being a sony user and a walkman user all my childhood, this is just sad. tried clearing data too!

Dead screen ?

My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!

Have you hooked it up to a computer and tried to see if it's recognised by ADB?

moses992 said:
My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!
Click to expand...
Click to collapse
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this

That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1

Didgeridoohan said:
Have you hooked it up to a computer and tried to see if it's recognised by ADB?
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Click to collapse
Havent done that yet. Only thing that would be good for is making sure its a hardware defect right ?
jazz995756 said:
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this
Click to expand...
Click to collapse
That makes sense. could be just a loose connector between the LCD panel and the MoBo ..
Problem is i live in Jordan and I got the phone from Dubai. Its still under warranty of the seller (Souq.com ; an online store .. kind of like Amazon of the middle east ), So i have to send my phone to Dubai to fix it. Now i could just go to a local phone repair shop and ask the guy to check the connectors, but im afraid that would void the warranty and not solve the problem ;( .
dahawthorne said:
That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Click to expand...
Click to collapse
I submitted the form , although i live in Jordan which has no presence of Google whatsoever but what the heck !
thanks all for your suggestions.

Google is supposedly a global company...
Let us know how it goes, and good luck.

Well, if you figure out that it is just the screen, you can use this program for basic control with a lot of latency
http://forum.xda-developers.com/showthread.php?t=2786395
It's a little rough and confusing but, it's workable. If you need help setting it up feel free to shoot me a PM.