[Q] Headphone jack not detecting headphones - Xperia Z3 Compact Q&A, Help & Troubleshooting

Hey,
My headphone jack has stopped detecting whether headphones are plugged in or not, stopped a few days ago, my phone is just about 5 weeks old and fully stock.
The jack it self is working, by using the app soundabout I'm able to "force" the sound to the headphones, but only manually. The Z3 never detects that headphones are connected.
There are a few threads on sonys forum but other than recommending testing the soundabout-app which really is more of a poor workaround than a solution there doesn't seem to any working tips to solve it. I my self havn't tried factory reset yet, but others say they have without solving the problem.
Some one with advice on how to solve this (if it's not a HW-problem)?

Unfortunately I am seeing the same problem. I got this on private sale, but I have the receipt so hopefully it can be repaired if it isn't a software issue.
It works with Soundabout, and I've tried clearing that Smart Connect to no avail. Haven't tried factory reset though.

Had the same. Then the sound cut totally. Went back to sony.
Sent from my D5803 using XDA Free mobile app

Just spoke to Sony support and they said to run the Software Repair, I will try this out. If that doesn't work then it'll need to go for repair.
At least the phone is still under warranty, but it's pretty bad this issue is common. Definitely disappointed, I thought I'd just give Sony a try.

Have you tried the "Smart Key" app by Sony? It's actually just an add-on for Smart Connect (when you click on headset device you can see "Call key settings; Download and install", clicking that takes you to Play store to download "Smart Key").
When I installed it, my phone detected headset. The problem with app is that it's not working right. When I click the headphones button once - nothing happens, when I click it twice, then the action configured for 1 click starts. Strange.

Yeah I did try that as well, and it also does not detect.
This is one of the strangest issues I've seen.

Just tried factory reset, still does not work.
Currently downloading the update on the PC Companion, will see if this helps, honestly I doubt it.

Got an RMA to send for repair now, hopefully it won't be that long.

Yep, I too called Sony yesterday and they told me to just send it in, about 5-10 working days normal time for repair according to support (in Sweden). Pretty disappointed with this after less than a mount of use (and seemingly more or less common error). My store has pretty good return policy's normally, but wont accept an exchange, just repair on this ;(.
Thanks for all replies!

Just got my replacement Z3 compact, seems to be fine now, they replaced it altogether instead of fixing, I guess this was a serious issue.

I had the exact same problem. However, it's strange-- when I changed to a different pair of headphones, it works. The connection is not great, however. By pressing on either direction of the jack plug audio playback will stop sometimes and the headphones won't be detected. Because I bought mine from Clove UK and live in Thailand, there's no way I can get them repaired. I'm pretty disappointed with the build quality. My Z1C was a rock, and an all-around better phone to be honest. I miss it (drowed due to faulty water proofing, couldn't be repaired).

Eason85 said:
I had the exact same problem. However, it's strange-- when I changed to a different pair of headphones, it works. The connection is not great, however. By pressing on either direction of the jack plug audio playback will stop sometimes and the headphones won't be detected. Because I bought mine from Clove UK and live in Thailand, there's no way I can get them repaired. I'm pretty disappointed with the build quality. My Z1C was a rock, and an all-around better phone to be honest. I miss it (drowed due to faulty water proofing, couldn't be repaired).
Click to expand...
Click to collapse
I have problem using apple earpods on this phone. In settings>sounds>audio settings>headphones change it to different ones (for ex i chose STH-30) unplugged my earphones and plugged it back.. might take 2 or 3 tries but hopefully it helps

I got a simmilar problem, if I move my phone, the sound begins to crack and wierd stuff.
Tomorrow I will send it back and will see if they repair or change the phone

I just picked one of these up, also private sale, and am having the same issue.. The headset is working fine then randomly stops being detected. I have to disconnect and reseat and twist the connection to get it to recognize it again.
Googling it finds a plethora of people complaining of the same problem.
I'm going to go direct to Sony and see whats up re:repairs.

I am having the same problem. Music is playing fine for a moment until he doesn't recognise him suddenly. is this a warranty problem?

I'm now on my fifth Xperia Z3 Compact, and still Sony fail to acknowledge a problem with the handset. It's disgusting.
Out of interest, what charger lead/headphones do you use? They're trying to blame it on my headphones/charger/apps when it's blatantly not the case.

toothpick solved my problem:good:
i found a big lump of cotton in it, i didnt have a problem like that before. And i didnt expect such a big thing will become in 2 months.

I think I have the solution
I had the same problem with my apple earbuds and Beats Solo's. I tried it with my sony earbuds that came with the phone, which were never used, and those worked. I tried it with my other beats cable which is hardly ever used, and it worked too. I think that maybe the 3.5mm connector on your headphones/earbuds may be dirty or old. try leaning the connector or try with brand new headphones/earbuds. Good luck!

SoundAbout works

the music app won't detect headphones, other 3rd party apps work fine. being a sony user and a walkman user all my childhood, this is just sad. tried clearing data too!

Related

Strange audio issue

It now happened for the third time: The phone is up and running but when an incoming call is received it does not ring at all and the microphone + speaker is also not working (muted) - basically there is no audio at all though you can take and end the call.
Once the phone is in this state alarms and sound notifications are no longer working as well, after a soft reset everything was fine again.
I wonder if I'm the only user who has experienced this kind of issue.
foo said:
It now happened for the third time: The phone is up and running but when an incoming call is received it does not ring at all and the microphone + speaker is also not working (muted) - basically there is no audio at all though you can take and end the call.
Once the phone is in this state alarms and sound notifications are no longer working as well, after a soft reset everything was fine again.
I wonder if I'm the only user who has experienced this kind of issue.
Click to expand...
Click to collapse
well foo, i got it to, but i had the same problem wuth my diamond as well, it went away with tge officual rom update, so ill guess well have to wait foor the rom upgrade this time to.
Ah okay - at least I'm not alone with this issue, good to know.
It seems this problem is not a common problem, as I do not read any other posts regarding this issue in the Xperia section. Though I found a thread in the Diamond section that exactly describes my problem.
As HTC stated the problem is related to a hardware issue, I returned mine now. I'm lucky that Amazon.de just returned me the money (completely) so I can buy another one in the next days.
It seems I am having this problem with my X1i. I am in the US and the Sony Ericsson support centre in the UK is telling me that I would have to pay for shipping to and from the UK Sony Repair centre.
The following web page suggests I am eligible for international support and repairs, but I called the US Sony Ericsson line and they told me that since the X1 was not released here yet, that I would not be able to receive support in the US for the X1 (either for getting it repaired or a replacement unit).
http://www.sonyericsson.com/cws/sup...endedserviceoffertailoredforx1/x1?cc=gb&lc=en
I would send it back to superetrader.co.uk and get a replacement that way, but they do not have any in stock and given delays in shipments in the UK I am hesitant to send it back and wait for new stock.
I am going to try going into a Sony Style store sometime this week and show them my "Travelers service" card and see if they can get it fixed here. Does anyone have any other suggestions I might try?
bluetooth problem with carkit and audio off
I folks,
i do also have the same problem. I have a SE BT car kit HCB 300 and it is just annoying, that it does not work proper. Sometimes BT works, sometimes not, sometimes i have to restart the phone, sometimes ... just annoying.
A lot of times Xperia recognizes the 300, then i am calling somebody, phone is giving signal to the 300, but after a few seconds, audio is off again.
After that audio is not working anymore.
Could it be, that your problems are also caused by the known BT problem?
Ingo
Exactly same problem
Exactly the same problem as foo.
If you remove and replace battery, sometime problem is solve, sometime no.
Soft reset solve the problem.
I made hardware reset + flash xperia but no solution.
I returned mine and bought a new one that does not have this issue. It really seems to be a hardware issue.
zipfeklatscher2 said:
Could it be, that your problems are also caused by the known BT problem?
Click to expand...
Click to collapse
It could be, although I have not paired with a BT headset since buying it, and in addition I have hard reset the phone and put it in airplane mode (no RF at all) and the audio still manages to completely die where only a Soft Reset will restore the sound (as noted by x1inside).
Depending on the amount of time I leave the phone sometimes the phone after playing some music for 5 seconds will stutter and restore sound. This is similar to the description in the Touch Diamond thread that foo linked. Also when this stutter sound restores, as noted in that thread, the reception indicator in the system tray indicates that the signal is temporarily lost and then restored.
foo said:
I returned mine and got a new one that does not have this issue. It really seems to be an hardware issue.
Click to expand...
Click to collapse
Thanks for letting us know, good to have this confirmed so when I visit the store or send it to Sony Ericsson repair centre, I can refer them to this thread.
well i also have the same problem with my x1.
reseting it dosent work, flashing it with new rom dosent work.
But i cant understand how the problem would be in the hardware, when you reset it it starts working! i mean if it was a hardware problem the sound should be of all the time?
Is there ant possibility if this is a software problem, i mean WindowsMobile 6.1, because my dad complaining the same behavior yesterday, and his device is Samsung Omnia.
Do all WM6.1 effected?
I got the X1a in the US. No problem here. When there is an incoming call and I was on the phone then it will beep to let me know if I want to answer or inorge. If I answer then it will put other call on hold till finish talking then connect me back to the first caller.
My x1 is also affected by this audio problem. If I restart my phone sound output works for some minutes and turns automatically off as the other users reported.
Same problem here just got an X1 and the sound works perfect after leaving it a short while the sound completely stops working no music, notifications or anything. By the sounds of it I think I will send mine back to O2 and get a replacement, although it does seem more like some sort of software fault than hardware to me, like the previous post why would it be corrected by a soft reset every time. If anyone has any suggestions before I send this thing back I will be happy to try them.
I returned my x1 and after 5 weeks of "repairing" I got called and they said it cannot be repaired and I got a brand new phone.
I had that exact same problem. I'd leave my phone alone for a while and then when I came back to it a few hours later, it would have no audio at all. I could make a call, the other person could hear me but I couldn't hear them and it wouldn't audibly alert me to anything...
I couldn't pin it down to any particular circumstances but it was always resolvable with a soft-reset. A hard-reset didn't cure the issue either. I just sent it back in the end. My current one is fine although I have now upgraded the ROM to the latest one.
I do have one outstanding issue though and that's that when sending a text, it sends immediately, flashes up the bubble saying msg sent, but the vibrate from sending the message will come about 10 minutes after or it'll do it when I turn the screen back on. It's not a biggie but it's a bit weird.
scarey
I have the same prob, but its strange that when pushing the MS-Voice-Controll button the beep comes and everything works perfekt again.
So I don´t need to soft oder hard reset, but it drives me crazy not knowing whether my alarms or notifications do work or not. BUT: I cant believe its a hardware problem.
same problem...
With 3-4 custom rom...
I'm trying with orginal ROM...
Any news?

[Q] Camera, LED, headphones not working. Hardware issues?

My girlfriend's N1 has gradually developed some problems. At first the headphones were not being recognized properly. Then camera stopped working. Now that I've taken a look at it the flash light does not work either. If you call someone, 4 times out of 5 the screen goes blank and you cannot end the call. Sometimes this happens when receiving calls as well.
I was using CM7 before and no additional apps were installed. Tried with or without SD card, rebooting, resetting to factory defaults, putting another ROM, restoring to factory ROM.
The symptoms:
- any camera app starts with a black screen and later throws wait/close dialog
- flashlight apps seem to work but no light is coming out
- headphones do not get recognized, tried 4 brands, compressed air, pushing, pulling, pressing. Not a lint issue.
- immediately after pressing a call I get a black screen which I can come out of by pressing a random combination of keys
I tried moving the camera and LED modules with my finger but nothing happened.
Everything else works: calls, trackball with led, bluetooth, wifi.
I had a similar problem with the flash and camera and it was fixed when I swapped out the main board which also has all the ports your having problems with
Sent from my Nexus One using Tapatalk 2
That sounds unfortunate because the original seller has now closed the shop: site is offline, amazon and ebay products are delisted, does not respond to email.
Even worse, I'm located in Germany and bought the phone here, but I don't really speak the language well enough to contact consumer protection authority and even the HTC support site is all in German. Original box and warranty are in my home country. Sounds like a recipe for disaster.
I've written a mail to HTC support since GooglePhone has closed shop as well.
Since I'm still on a rant, touchscreen has been acting up since day one, upon heating it registers wrong touches, but this is already a known issue.
It was a nice phone while it lasted, but in hindsight I wouldn't recommend it to anyone anymore. It still looks like new fwiw.
locorito said:
I had a similar problem with the flash and camera and it was fixed when I swapped out the main board which also has all the ports your having problems with
Sent from my Nexus One using Tapatalk 2
Click to expand...
Click to collapse
same problem
Hardware
Its hardware issue caused mayb y dropping the N1
so try to replacing ur main board or mayb u can get it repaired if u have a good engineer around u
Thank If my reply helps u ..
Just as an update, the issue with all these phones is the ribbon cable connecting headphone jack, camera, proximity sensor and perhaps [front] speaker. It's probably an easy replacement and the part cost is around 25-40$. The cellphone repair guy said that he has done it a lot of times for this phone type, so it's probably a production/engineering issue.

Heaphone socket issue?

My HTC One seems to have developed an issue with it not being able to detect headphones in the headphone socket.
It happened within a couple of hours, I was using the same set of headphones earlier, working fine, nothing changes, go to insert them later, no detection...
I've installed SoundAbout and that lets me change the output to the headphone port to listen to music, so I've got a work around (I'm away atm, so can't send the phone back for another week).
I was wondering if this was a common issue? Or whether I've done something wrong...
Oh yes, I've rebooted and tried a different set of headphones which are "known good" to no avail.
Thanks,
Berny
Headphone socket
Berny Stapleton said:
My HTC One seems to have developed an issue with it not being able to detect headphones in the headphone socket.
It happened within a couple of hours, I was using the same set of headphones earlier, working fine, nothing changes, go to insert them later, no detection...
I've installed SoundAbout and that lets me change the output to the headphone port to listen to music, so I've got a work around (I'm away atm, so can't send the phone back for another week).
I was wondering if this was a common issue? Or whether I've done something wrong...
Oh yes, I've rebooted and tried a different set of headphones which are "known good" to no avail.
Thanks,
Berny
Click to expand...
Click to collapse
I have a similar issue - I got my One on Sunday from Carphone Warehouse in the UK, and the headphone socket has yet to recognise any head phones, including the ones in the box. Quite annoying as it took six weeks for them to get hold of a black one. Everything else is fine. I have mailed HTC via the support website but have no idea what their support is like. I can't find a bunch of complaints so it's either something rare, or a non issue and I've missed something obvious.
dreg42 said:
I have a similar issue - I got my One on Sunday from Carphone Warehouse in the UK, and the headphone socket has yet to recognise any head phones, including the ones in the box. Quite annoying as it took six weeks for them to get hold of a black one. Everything else is fine. I have mailed HTC via the support website but have no idea what their support is like. I can't find a bunch of complaints so it's either something rare, or a non issue and I've missed something obvious.
Click to expand...
Click to collapse
Why HTC? Take it back to CPW get it changed or refunded.
Sent from my HTC One using Tapatalk 2
seanicca said:
Why HTC? Take it back to CPW get it changed or refunded.
Click to expand...
Click to collapse
Well that was just see if they might reply saying "try this" or "this will be fixed in an update". Optimistic, I know. Evidently your advice is sound however, as I have just received a reply that indicates they have not really thought the issue through:
" I'm sorry to hear that you are experiencing difficulties with the headphone jack not working.
The reason for this is could be down to multiple factors, to enable me to identify and resolve the issue we will need to go through some troubleshooting and eliminate some of the possible causes.
To resolve this, I would like you to perform the following steps:
Soft reset your device.
To do this you will need to remove the battery while the phone id turned on, for 20 seconds, replace then turn back on and test the device.
If signal returns and then drops shortly after then it will be an issue with the software.
Factory reset your device
WARNING: A factory reset will delete all of your data, including text messages, contacts and applications it is therefore extremely important that a back up has been completed and the SD card removed before conducting the reset.
From the Home screen
Press Menu Key
Go to Settings
Tap SD and Phone Storage
Tap Factory Data Reset
Tap Reset Phone
Tap Erase Everything
If your device is still experiencing issue after a factory reset then it may be a hardware issue...."
It goes on, but yes back to CPW for a replacement I guess - I will factory reset it and check the socket before I hand it back. If I get any joy with that I'll report back.
Just hoping it doesn't take another 6 weeks to get another black one. This one was unlocked as well, so I was quite pleased with that.
If it's faulty you can ask for a refund. I think all CPW phones are SIM free. I got mine from P4U sim free
Sent from my HTC One using Tapatalk 2

[Q] T-Mobile D9592 No sound or mic.

So, fist time post.
Anyway, a friend of mine gave me his Flex the other day. He was upset because he couldn't get the sound/audio to work and no one could hear him on his end, showing his mic wasn't working (first time this has happened). After tinkering around for a bit (cleaning over and over), trying everything I could, even downgrading it from 4.4.2 to 4.2.2 to see if it was a software problem. Still nothing. Yet, when a headset or just normal headphones are plugged in everything works fine.
So, after all of that we took it in and they said it wasn't a hardware problem, but they couldn't find a solution and they couldn't replace the handset with his warranty already expired. So, I was hoping there was someone here who could help me. I was thinking maybe if there was a software problem I didn't catch if installing a custom rom on it would help. I was hoping to hopefully get some insight before going to that.
Also, sorry if this is in the wrong section, still new here.
There are no "custom" per say ROMs besides the cm11 one Playfulgod and I have posted in the dev section. If you're on 4.2.2 download Playfulgod's cm11. But it doesn't stay booted and there is no data. Download mine ,which is only Playfulgod's cm that I've modified to boot with 4.4, and the is no sound but it has data and stable boot. I don't suggest either one as your fix though. If you flash the stock 4.2.2 or the stock 4.4.2 software to it and there still is no sound except through the headphone jack then I can't imagine it not being a hardware issue. I mean it pretty much has to be a hardware issue.
And besides the kats at these stores selling you the phones or answering your questions, stereotypically no smarter about the devices than any other 20 year old that has googled and memorized the specs of the phones. They know specs and sales pitches. Other wise they have to revert to the computer and go through a series of elimination questions to diagnose your issue. Ive even had to show one rep how to use lg PC suite to flash his g2 back to stock. And that's the standard issue software that we all have.
My best guess on your issue is the device could have been dropped or damaged in some way that has loosened or broken a connection or part inside rendering the speaker useless. But that's my opinion.
Well I don't think it's been dropped. At least he said he didn't drop it. After pulling it apart I made sure everything was in the right place and nothing was shorted out or disconnected. So I'll probably send it into a repair shop to see if they can do anything with it. Though a headset would probably just be the better way to go, it's just an inconvenience.
Notabelic said:
Well I don't think it's been dropped. At least he said he didn't drop it. After pulling it apart I made sure everything was in the right place and nothing was shorted out or disconnected. So I'll probably send it into a repair shop to see if they can do anything with it. Though a headset would probably just be the better way to go, it's just an inconvenience.
Click to expand...
Click to collapse
Absolutely. I would hate to have to through in my ear buds every time I had to answer a call
Well after installing Master Volume Control, I have been able to test that the speaker does in fact work. But no sounds of any kind aside from voice call, work, the normal beep you get when using the volume rockers. This is starting to drive me crazy.
might have solution
Just received my refurbished flex phone, realized no sound from speaker. Popped the back off a couple times, suddenly I hear sound! The cable over the battery when lifted and remove the crease caused by shape of battery removed, speaker now works! I hope this helps you. Best of luck.
Notabelic said:
So, fist time post.
Anyway, a friend of mine gave me his Flex the other day. He was upset because he couldn't get the sound/audio to work and no one could hear him on his end, showing his mic wasn't working (first time this has happened). After tinkering around for a bit (cleaning over and over), trying everything I could, even downgrading it from 4.4.2 to 4.2.2 to see if it was a software problem. Still nothing. Yet, when a headset or just normal headphones are plugged in everything works fine.
So, after all of that we took it in and they said it wasn't a hardware problem, but they couldn't find a solution and they couldn't replace the handset with his warranty already expired. So, I was hoping there was someone here who could help me. I was thinking maybe if there was a software problem I didn't catch if installing a custom rom on it would help. I was hoping to hopefully get some insight before going to that.
Also, sorry if this is in the wrong section, still new here.
Click to expand...
Click to collapse

Kunai 3 Gamepad Bluetooth Issue

Hey guys, can someone help me out?
I just recently bought this gamepad, and it was working wonders on my PC (using it as bluetooth since my ROG 3 Phone hasn't been delivered yet). But here's the thing. Just recently I've tried to reconnect my gamepad via bluetooth to my PC, but there was an error. So I unpaired the gamepad, and tried to pair it again afterwards. But this time, I can't seem to find my Kunai 3 Gamepad anymore on the listed devices.
At first I thought it was just something wrong on the PC end, so I took my phone to check and pair it there. No results, I can't find the Kunai 3 device even on my phone's bluetooth. I know the steps to pair with the gamepad. I tried using the USB mode and it works directly to my PC, no issues there. But the problem still persists that I can't find my device on Bluetooth anymore. Its like it bugged out since that last failed pairing session.
Does anyone here know if I can find a way to reset the gamepad? This might be a software issue. I found a reset button besides the M2 button behind the left controller, but I don't know how to use it. There's no instructions on the manual, even online.
Thank you in advance.
Press the button in the lower left corner on the left gempad, the blue indicator should be blinking. I sent my gepad back, the mounting structures and the lack of plugs for attaching the cover confused me and the unrealistically large size with the gempads connected in my hands is just ugly and inconvenient. Very unlucky gempad and size, if you use only bluetooth, then it's good, but the price is too high. For a phone, this gempad is simply not needed if there is no docking station. But everyone has their own tastes, which are not argued about
ReCiDiV said:
Press the button in the lower left corner on the left gempad, the blue indicator should be blinking. I sent my gepad back, the mounting structures and the lack of plugs for attaching the cover confused me and the unrealistically large size with the gempads connected in my hands is just ugly and inconvenient. Very unlucky gempad and size, if you use only bluetooth, then it's good, but the price is too high. For a phone, this gempad is simply not needed if there is no docking station. But everyone has their own tastes, which are not argued about
Click to expand...
Click to collapse
I know how to pair via bluetooth, but the issue is even though it's blinking and pairing, the device won't show up anymore. I was wondering if there's a way to reset the gamepad itself.
And yeah, the gamepad depends on the taste of the user. But for me it's pretty neat since I can do touch mapping when my ROG 3 comes around soon.
Noone else has found this issue?
I have the exact same issue, found no fix so far. To make matters worst now I can't even update it to new firmware. When I connect it to the phone it finds the 3.something update starts updating disconnects at the end and when it restarts I get the update again meaning it faild ! Asus told me to send it to an asus repair shop but I can't do that as I got mine second hand because I could not find it anywhere else. And no I did not buy a broken one cause it was working fine untile like 2 weeks ago! In fact when I got it first thing it did was an update and it worked just fine then as well as after until 2 weeks ago
This is a failure. As well as rog phone 3 itself. The screen problem still torments me. Updating doesn't help. The phone cost 1.199 € and the warranty does not recognize a mistake with the screen. I was lucky that I got rid of gempada in two days. Everything that comes from the Asus rog phone turns out to be a failed experiment ... We are not experimental to do this with us ... I will not take anything else from the mobile that is related to Asus, bitter experience and disappointment in endless expectations have already been enough for me ..
ReCiDiV said:
This is a failure. As well as rog phone 3 itself. The screen problem still torments me. Updating doesn't help. The phone cost 1.199 € and the warranty does not recognize a mistake with the screen. I was lucky that I got rid of gempada in two days. Everything that comes from the Asus rog phone turns out to be a failed experiment ... We are not experimental to do this with us ... I will not take anything else from the mobile that is related to Asus, bitter experience and disappointment in endless expectations have already been enough for me ..
Click to expand...
Click to collapse
I have no problem with the phone, the phone is actually grate for me so far, it's better then anything I've seen. Don't know about the other accessories to it (cause everything is out of stock and I can't get them) but I'm disappointed in the Kunai 3, not only because of the problems I have with them but also the fact that they feel really cheep and there is almost no support regarding them!
I had the same issue. The fix for me was to take an apostrophe out of the phone's name. I had it as Name's ROG Phone 3. Changing it to Names ROG Phone 3 made it pair straight away.
You are a life savior man
Been making me crazy for a few days now.
And yes-changing the name of the phone fixed this bugger.

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