So I am in a weird situation. Bought a S21 Ultra 512gb and after 2 months it has now a black screen. I can turn it off holding down power and volume down and it reboots. I can hear the T-Mobile jingle but NOTHING is shown on screen. I have done this multiple times plugged into power and computer... nothing. I can't even recover my data or anything. What can I try to wipe the phone or fix this issue? I really dont want to turn this phone in for a refub.
I plugged it into the computer and Win10 I hear the device bootup on the computer but no hard drive or anything comes up. Any suggestions on how to fix this black screen?
UPDATE: 4/7/2021 it was the screen had samsung replace it at a local auth repair shop.
Try to boot into boot loader mode to see if the screen works before the operating system loads. With the phone off, hold volume up depressed and then press and hold the power button. You should see the phone turn on and display several boot options you can select and choose with the volume and power buttons. If you don’t get anything on the screen at this point, the phone needs to be replaced.
If you turn it off and then turn on does it show the initial splashscreen? If not then that's definitely a display issue and can only be fixed by replacement.
This seems to be a serious issue... 2 people in the India forum are having that issue!
Ciao a tutti .. volevo chiedervi del mio problema con l'autoradio android px5 per la mia auto 500x .. un anno fa ho acquistato questa autoradio e dopo circa 6 mesi il display diventa nero i led del volume dell'accensione rimangono accesi .. il la casa madre mi manda un firmware da inserire ma non mi dice come inserire visto che lo schermo è nero? qualcuno può dirmi come avviare il firmware con una schermata nera? Grazie in anticipo
Sukrith said:
This seems to be a serious issue... 2 people in the India forum are having that issue!
Click to expand...
Click to collapse
3 isolated cases out of more than a million units sold is not remotely closed to a serious issue.
Riyal said:
3 isolated cases out of more than a million units sold is not remotely closed to a serious issue.
Click to expand...
Click to collapse
How to find its only 3?
People having S21 and being on forum are just drop in ocean.
neilth said:
Try to boot into boot loader mode to see if the screen works before the operating system loads. With the phone off, hold volume up depressed and then press and hold the power button. You should see the phone turn on and display several boot options you can select and choose with the volume and power buttons. If you don’t get anything on the screen at this point, the phone needs to be replaced.
Click to expand...
Click to collapse
It does not do this at all. Screen does not show up.
Riyal said:
If you turn it off and then turn on does it show the initial splashscreen? If not then that's definitely a display issue and can only be fixed by replacement.
Click to expand...
Click to collapse
It does not show anything... samsung logo or T-mobile logo... I just hear the T-Mobile jingle and thats it.
7 VII 7 said:
It does not show anything... samsung logo or T-mobile logo... I just hear the T-Mobile jingle and thats it.
Click to expand...
Click to collapse
Your display has konked off...have it replaced ASAP via your provider.
Just a heads up. I took it to a samsung provider and they said it was the screen. They replaced it and it is working fine. Still weird that a 2 month old phone had this issue.
I have the same issue .....my phone went completely blank ....tried to do all the trouble shooting .....my phone was 2 months old and the customer care is not covering it under warranty because there is one scratch and few dots on the rear side of phone ......I dont know what to do ????? they are not covering it under warranty and asking me to pay upwards of rs 20000 for repair ..... I am stuck with such an expensive phone having manufacturing defects.....I dont want to compare but someone I know who owns Oppo had the similar problem and their screen got replaced the next day.... I wonder what support they would give to their flagships phones
7 VII 7 said:
So I am in a weird situation. Bought a S21 Ultra 512gb and after 2 months it has now a black screen. I can turn it off holding down power and volume down and it reboots. I can hear the T-Mobile jingle but NOTHING is shown on screen. I have done this multiple times plugged into power and computer... nothing. I can't even recover my data or anything. What can I try to wipe the phone or fix this issue? I really dont want to turn this phone in for a refub.
I plugged it into the computer and Win10 I hear the device bootup on the computer but no hard drive or anything comes up. Any suggestions on how to fix this black screen?
UPDATE: 4/7/2021 it was the screen had samsung replace it at a local auth repair shop.
Click to expand...
Click to collapse
nikhilkap said:
I have the same issue .....my phone went completely blank ....tried to do all the trouble shooting .....my phone was 2 months old and the customer care is not covering it under warranty because there is one scratch and few dots on the rear side of phone ......I dont know what to do ????? they are not covering it under warranty and asking me to pay upwards of rs 20000 for repair ..... I am stuck with such an expensive phone having manufacturing defects.....I dont want to compare but someone I know who owns Oppo had the similar problem and their screen got replaced the next day.... I wonder what support they would give to their flagships phones
Click to expand...
Click to collapse
Take it to Twitter and Facebook and call out to the Samsung official support accounts. That may get them to listen. Drop in the tweet/post link here and those willing can re-tweet or re-post from their handles to increase it's visibility. That's all I can think of for now...
Have a SM-G991U1 ... regular S21 5G .... Almost 2 months now, with no problems until this afternoon, went to check a notification i overheard and screen suddenly would not come up. could still hear phone working and notofications, and even buttons seemed to respond, but nothing yet.
Now it is later that same night, and phone died, but before it did, i hooked it up to windows 7 pc and it did show up as normal and gave me full access to storage in file manager it appeared, but phone died before i could do anything else. am now wirelessly charging, hoping for the best. *shrugs*
UPDATE: approx 12 hours later. Well i just flashed 7 gigs worth of original firmware onto it with odin, and ...... STILL the black screen of death
UK, S21 ULTRA 128gb. Same issue after 6 months screen completely black/off. Sent back and got a new replacement unit as Samsung had shortage of spare screen to replace the faulty one.
GiomiUK said:
UK, S21 ULTRA 128gb. Same issue after 6 months screen completely black/off. Sent back and got a new replacement unit as Samsung had shortage of spare screen to replace the faulty one.
Click to expand...
Click to collapse
Sounds like a bad production run batch. Hopefully an isolated one rather than a design or systemic manufacturing one.
Either way this is not a good start...
US, S21 Ultra 256gb. Same issue last month, woke up one day and screen was completely dead. Ended up taking the device to a local authorized Samsung repair shop that replaced the display. The phone was about 5 months old, no scratches, drops, nothing, just a defective display.
Nizda1 said:
US, S21 Ultra 256gb. Same issue last month, woke up one day and screen was completely dead. Ended up taking the device to a local authorized Samsung repair shop that replaced the display. The phone was about 5 months old, no scratches, drops, nothing, just a defective display.
Click to expand...
Click to collapse
The real problem will be when one dies out of warranty. Hopefully those defective ones will die young, but it probably be more unpredictable.
Same problem for me here with T-Mobile S21+ 256GB. T-Mobile was willing to send a refurb phone, but wouldn't replace. Said I could contact Samsung under warranty. Samsung is having me take to local UBreakIFix. Luckily, I was able to use a USB hub to get into the phone with a mouse and keyboard while connected to HDMI. Made sure everything was backed up.
Not thrilled about the shop ripping my phone open, but we'll see what they say and do. LOL
S21 Ultra 128GB, CAN. Got it the day it came out from the Samsung store. Woke up to the screen completely black and couldn't get it to show anything after trying all the usual fixes. Took it to a certified Samsung repair shop where the guy told me he already repaired 3 phones this week with the same issue. It will cost nothing to repair since it's still under the year warranty but overall this issue blows.
Related
My Xperia is messed up....
Has NO damage... No water damage, hasnt been dropped, overheated or anything...
Last night I was going to respond to a text and slid out the keyboard and the screen went blue... okay...weird... slid it back, still blue. So I restarted it. Heard the "ding" for the power off button. Turned it off. Turned it back on. Started to respond again. Slid it out... No blue screen, just had black and white lines, then went black, but it would never come back to the regular screen.
I have NO idea what triggered this. NONE. I've had no problems with my phone whatsoever.
What I've dont to try and fix it:
-Turn it on and off (obviously, to get the screen back on)
-battery pull
-sim pull
-hard reset
I bought the phone off of EBay. Has no warranty. I got a warranty with Squaretrade for my fiance's cell phone and when he needed to make a claim (it would power off when it was clammed shut...no damage to it. Also you couldnt hear out of the phone at all)) they said they couldnt do anything. I decided that was worthless and that I'm not going to get a warranty with them. Smart move not getting one period, but Ive had bad expierences with them anyways...
What else can I do? I'm @ a total loss... I don't know what else I can do since I've dont the hard reset. I'm trying to avoid taking it to a cell phone repair place b/c I have a hard time trusing people with electronics now (long story) unless I know you.
Thanks for reading and helping if you can!!
Erinc2005 said:
My Xperia is messed up....
Has NO damage... No water damage, hasnt been dropped, overheated or anything...
Last night I was going to respond to a text and slid out the keyboard and the screen went blue... okay...weird... slid it back, still blue. So I restarted it. Heard the "ding" for the power off button. Turned it off. Turned it back on. Started to respond again. Slid it out... No blue screen, just had black and white lines, then went black, but it would never come back to the regular screen.
I have NO idea what triggered this. NONE. I've had no problems with my phone whatsoever.
What I've dont to try and fix it:
-Turn it on and off (obviously, to get the screen back on)
-battery pull
-sim pull
-hard reset
I bought the phone off of EBay. Has no warranty. I got a warranty with Squaretrade for my fiance's cell phone and when he needed to make a claim (it would power off when it was clammed shut...no damage to it. Also you couldnt hear out of the phone at all)) they said they couldnt do anything. I decided that was worthless and that I'm not going to get a warranty with them. Smart move not getting one period, but Ive had bad expierences with them anyways...
What else can I do? I'm @ a total loss... I don't know what else I can do since I've dont the hard reset. I'm trying to avoid taking it to a cell phone repair place b/c I have a hard time trusing people with electronics now (long story) unless I know you.
Thanks for reading and helping if you can!!
Click to expand...
Click to collapse
Search the forum?
All I can find is if the screen is already dead or whatnot....I've already searched before I posted. I didnt want to post a worthless thread.
how long have you own the phone..?
and what rom do you use?...
Arju007 said:
how long have you own the phone..?
and what rom do you use?...
Click to expand...
Click to collapse
Since about March of this year, and ROM--WM 6.1
Go to the service centre and maybe ask them to quote a price, i had this problem
dadeadman said:
Go to the service centre and maybe ask them to quote a price, i had this problem
Click to expand...
Click to collapse
Did yours just happen for no reason?...Out of the blue?
I have this problem on one of mine also....it appears the flexribbon has gone bad...lcd is good....but when the keyboard slides out the screen goes black...tried another board and lcd in the phone problem still persists...this only leaves the ribbon as the culprit.
Regards,
WC
Wild Child said:
I have this problem on one of mine also....it appears the flexribbon has gone bad...lcd is good....but when the keyboard slides out the screen goes black...tried another board and lcd in the phone problem still persists...this only leaves the ribbon as the culprit.
Regards,
WC
Click to expand...
Click to collapse
Ill be sure to tell the people @ the service center what the problem could be. That helps alot. Upsets me that I had to do a hard reset for no reason and mess my phone all up, oh well!
Erinc2005 said:
Did yours just happen for no reason?...Out of the blue?
Click to expand...
Click to collapse
Yup out of the blue
same problem here wildchild is correct its the rigid flex ribbon. unfortunately it will take a month before the parts arrive since its not readily available at Sony Ericsson service centers...
Unfortunately i just got this problem yesterday.
Suddenly, when i slide out the keyboard, screen fades and goes black.
When i slide it back screen is still on but black.
To bring it back i just click power button twice to put it to sleep and wake it up again. I assume this is the same problem and the ribbon cable is loose, correct ??
I was thinking of following one of the disassembly vids to try and open it and make sure the cable is connected correctly.
What do you guys think ? Give it a shot or too risky?
I am not sure if the ribbon cable is damaged and am assuming its just loose because the screen works fine without the keyboard out.
Any advice would be appreciated.
P.S - had the xperia 3 weeks now, bought it used (about 6 months) with no warranty, Its X1i running Energyrom 3.0 (05/08) build.
A month?? Man, that's a long time... geeee wiz. I asked them asn they said about 7-10 busimess days, so we will see... but I trust it'll be about a month since you said they don't have the parts. I shipped it off Friday, put insurance on it, and said a prayer. I hate my Quickfire, its my backup phone... HATE, LOATHE.... DIEEEEE lol.
Ive been searching for other phones to replace this one if i continue to have other problems... but i cant find one I like. i Love WM, the QWERTY, and touch. Felt like i was send my child off to school or something.
I was actually able to find the flex ribbons on ebay took 6 days to get them from china, bought two of them since I have 2 sitting here with the same exact issue....they were about 60 dollars a piece and are here already...will report back after I repair the phones....
Regards,
WC
hey man.. i got the same thing happened to my phone also.. slice keyboard out screen gose black... but phone is still running... why dont chu try the black card in ur box... give them a ring they should help u out... i bought my from ebay also... but lucky is a x1a so in melb which telstra sale it... check urs if is a x1a or not.. it should come with a warranty for 12 months... hope this can help...
I have this also, my pghone is 5 months old. Senrt it away and they didnt have parts. After 3 weeks Sony sent an exchange unit. Opened up the box but the exchange unit is broken! The optical pad doesnt work at all and when I make calls no one can hear me at all..
I had exactly the same problem, besides the regulary cracks
So ive send it in, and a week later ill got a new one. Even with a second battery lol.
The flex cable fixed my issue....so to confirm this is the issue....repaired mine this evening, working perfect, abit tricky to get it all apart but is doable....
Regards,
WC
I got my phone back from Sony on the 9th. They said there was a loose part. I sent it off on Aug 28, and got there on Sept 2, so it didnt take long at all like I thought it would. I was so tired of the other phone. Sad when a phone runs your life haha.
That was such a nice day...went and got fitted for contacts for the first time as well as a getting a new vision rx, came home with perfect vision and what was on my door step, my beloved X1i. I smiled sooooo big. I didnt expect it for a month! They said it should be 7-10 days at the service center though when I called them.
It was still under factory warranty, so I did'nt have to pay for the repair, but I sure would have paid if I had to... lol.
sigh having the same problem now
i used to be excited to put my treo 750 to sleep before when i changed to x1. but apparently i keep taking it out of the box again everytime i have to get my x1 repaired
i just got it back 2 weeks ago when i got fed up with the keyboard button problem.
now it seems i have to bring it back once again since the screen goes blank on me when i slide out the keyboard
hopefully they can fix it on the spot, maybe just a loose connection as compared to a broken ribbon.
was hoping to use the GPS when i go out of the country, paid and got the needed maps already. but i have only a week before i leave. hopefully itll get fixed by then
Hi there, hoping some of you guys can help. I have a Samsung Galaxy Note that will currently not boot in any way (normal, download or safety mode), wondering if anyone knows what could have caused this or how it could be fixed?
It started a couple of weeks ago when I was watching a YouTube video in the morning. The phone had been fine previously, and the alarm on it woke me up, the YouTube app worked fine, I selected a video and started watching it. About halfway through I needed to exit out of the app to to get to my bus ticket app, but the phone wouldn't respond to any input. The touchscreen wouldn't react to let me pause the video, the volume buttons wouldn't allow me to turn it up or down, the home button wouldn't take me back to the home screen, the screen wouldn't lock, and holding the lock button didn't bring up a menu to turn it off. Because I was in a rush I was forced to take the battery out of the back of the phone and reinsert it to get it to reboot. Then when I turned it on it got stuck on the Samsung screen for about 5 minutes until I decided it wasn't going to go any further and took the battery out again.
Since then the thing won't start at all. I've tried two different batteries with it, and neither makes any difference. The batteries both get warmer when charging, which I think means they must be holding a charge. I'm not sure what else to do. It was running the Android OS and has never been flashed or anything dodgy like that. Can anyone help?
Thanks for your time.
If it is unbootable at all, I think it's a hardware issues,
overheat do can cause' cpu to fry (what happen to mah PC, I think same for phone SoC)
XD
I would suggest you to go for warranty if still valid,
kazuna69 said:
If it is unbootable at all, I think it's a hardware issues,
overheat do can cause' cpu to fry (what happen to mah PC, I think same for phone SoC)
XD
I would suggest you to go for warranty if still valid,
Click to expand...
Click to collapse
Thanks for the advice, sadly the warranty has expired as the phone is nearing on three years old now (the warranty only lasts for 2 years I believe). I was just wondering if anyone has any ideas before I have to take it to a repair place and pay for it or shell out for a new phone.
Foyfluff said:
Thanks for the advice, sadly the warranty has expired as the phone is nearing on three years old now (the warranty only lasts for 2 years I believe). I was just wondering if anyone has any ideas before I have to take it to a repair place and pay for it or shell out for a new phone.
Click to expand...
Click to collapse
well, I would suggest to keep it as token or put as memorial, :victory:
me myself keeping this phone coz' it look awesome :silly:
anyway, best is to buy a new one, repair it probably cost even more,
p.s.
I've planned to buy nexus 5 anyway, if possible 6, lol :silly:
My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!
Have you hooked it up to a computer and tried to see if it's recognised by ADB?
moses992 said:
My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!
Click to expand...
Click to collapse
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this
That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Didgeridoohan said:
Have you hooked it up to a computer and tried to see if it's recognised by ADB?
Click to expand...
Click to collapse
Havent done that yet. Only thing that would be good for is making sure its a hardware defect right ?
jazz995756 said:
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this
Click to expand...
Click to collapse
That makes sense. could be just a loose connector between the LCD panel and the MoBo ..
Problem is i live in Jordan and I got the phone from Dubai. Its still under warranty of the seller (Souq.com ; an online store .. kind of like Amazon of the middle east ), So i have to send my phone to Dubai to fix it. Now i could just go to a local phone repair shop and ask the guy to check the connectors, but im afraid that would void the warranty and not solve the problem ;( .
dahawthorne said:
That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Click to expand...
Click to collapse
I submitted the form , although i live in Jordan which has no presence of Google whatsoever but what the heck !
thanks all for your suggestions.
Google is supposedly a global company...
Let us know how it goes, and good luck.
Well, if you figure out that it is just the screen, you can use this program for basic control with a lot of latency
http://forum.xda-developers.com/showthread.php?t=2786395
It's a little rough and confusing but, it's workable. If you need help setting it up feel free to shoot me a PM.
Just got my Zenwatch 3 in the mail from Amazon. No problem turning on, connecting to my phone, then as I watched, the screen went black. Okay, figured maybe the battery wasn't charged sufficiently. Left it on the charger for an hour while I was out. No better. Black screen and nothing I do turns it on. I'm not a newbie to the Zen as I have a 2 that never gave me any trouble. Bought this one for the built-in speaker. Now I'm wondering if it was worth the price.
Any suggestions? I've had it for about 3 hours now and not at all happy.
re: defective?
Rider69 said:
Just got my Zenwatch 3 in the mail from Amazon. No problem turning on, connecting to my phone, then as I watched, the screen went black. Okay, figured maybe the battery wasn't charged sufficiently. Left it on the charger for an hour while I was out. No better. Black screen and nothing I do turns it on. I'm not a newbie to the Zen as I have a 2 that never gave me any trouble. Bought this one for the built-in speaker. Now I'm wondering if it was worth the price.
Any suggestions? I've had it for about 3 hours now and not at all happy.
Click to expand...
Click to collapse
If all you done is "watch" the screen after turning the watch on and done nothing
else and you cannot turn it on again then you need to send it back to Amazon and
have it replaced.
It's a defective watch.
Rider69 said:
Just got my Zenwatch 3 in the mail from Amazon. No problem turning on, connecting to my phone, then as I watched, the screen went black. Okay, figured maybe the battery wasn't charged sufficiently. Left it on the charger for an hour while I was out. No better. Black screen and nothing I do turns it on. I'm not a newbie to the Zen as I have a 2 that never gave me any trouble. Bought this one for the built-in speaker. Now I'm wondering if it was worth the price.
Any suggestions? I've had it for about 3 hours now and not at all happy.
Click to expand...
Click to collapse
Hold down the middle and lower buttons until you feel the watch vibrate twice (probably about 30 seconds) as long as the battery is charged. I had one do the same thing the first time I tried to use it.
Yep
BigWopHH said:
Hold down the middle and lower buttons until you feel the watch vibrate twice (probably about 30 seconds) as long as the battery is charged. I had one do the same thing the first time I tried to use it.
Click to expand...
Click to collapse
Did all that. Then called Asus tech support. She had me do it all over again, then told me to send it back to Amazon, which is exactly what I'm going to do. Thanks for the feedback!
Exactly!
Misterjunky said:
If all you done is "watch" the screen after turning the watch on and done nothing
else and you cannot turn it on again then you need to send it back to Amazon and
have it replaced.
It's a defective watch.
Click to expand...
Click to collapse
Nail on the head [BOOM!] I tried all the usual fixes, tried all the stuff that I found online, called Asus tech support, did all the stuff again under their watchful [see what I did there?] eye, and I've already begun the exchange process at Amazon. Annoying, but what can you do, right?
Thanks for the quick response. I'm going to enjoy being a member of this group.
ASUS ZEN 3 Watch
Rider69 said:
Just got my Zenwatch 3 in the mail from Amazon. No problem turning on, connecting to my phone, then as I watched, the screen went black. Okay, figured maybe the battery wasn't charged sufficiently. Left it on the charger for an hour while I was out. No better. Black screen and nothing I do turns it on. I'm not a newbie to the Zen as I have a 2 that never gave me any trouble. Bought this one for the built-in speaker. Now I'm wondering if it was worth the price.
Any suggestions? I've had it for about 3 hours now and not at all happy.
Click to expand...
Click to collapse
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
HUGE mistake sending anything back for "repair " before trying all your options - For those people whose first advise is "send it back" -- point out your level of expertise -
I just had the same problem with my Zen 3 . I had a bad app that drained the watch completely . And the middle button nor the Mid and Lower would bring it back. Called ASUS .. Immediately "Send it back..". Well Frigg you Ying Hao. This is brand new and god knows what other people's problems I'll get when you send me a refurb.
The solutions was EASY.
Plug the power connector to the watch , wait 20 seconds THEN press Middle and Lower. Now the watch HAS a steady power source to reboot.
DONE.
Apps are a HUGE source of problems . 90% of these developers are just selling a pretty face , the inner workings are ****.
Zenwatch 3 not working
I have bought zenwatch 3 on 31st august 2107. It worked fin for 12 days. Today on 13th September 2017, it is refusing to switch on. Even it is not charging. Went to service center they are saying it will have to be replaced which will take a month. And even from where I bought their replacement time has lapsed. Can anyone help me with troubleshooting???
Please help me guys. It is urgent.
Hi All.
Battery stuck on 50% won't change even when charge or discharge. Today it randomly shutdown in my pocket. and then had a battery symbol with a ?. The phone eventually turned on, I've tried turning off location, rebooting still having issues. Sometimes the battery saving mode stops working, i.e. it cannot be turned on. As I can see the problem concerns a large group of users and nobody knows what this problem is related to. Google is silent as usual. Is this a problem with the software or components ?! I am in a bad situation because I have no warranty for the device and I do not know where to send the phone in Poland because no one knows what is the cause of the problem. Help me please.
https://support.google.com/pixelphon...25796722?hl=en
https://support.google.com/pixelphon...22385581?hl=en
Had this.
This is going to sound dumb:
Shut your phone off.
Now squeeze the phone around the G logo on the back (like you're trying to compress it).
Now turn it back on and charge normally.
This is potentially only a temporary fix as I have no idea how this would be software related.
If you can enter bootloader mode, you still have chance to save your phone by yourself :
(1)Make sure there is fastboot&ADB tool in your computer
If you don't have it, please download from here(https://developer.android.com/studio/releases/platform-tools). To click the one depends on which one of OS you have and then install in your computer
(2)Download google factory image file from here(https://developers.google.com/android/images). To choose the model of your phone and download it then extract file.
(3)Reboot your phone to bootloader mode. Then use USB cable and make phone connected to your computer USB port. Then execute the window commend mode. key in
fastboot devices ===> make sure your phone being catched by your computer
flash-all ===> To build up a whole new pixel OS in your phone.
Good luck !
Kris
Shayded said:
Had this.
This is going to sound dumb:
Shut your phone off.
Now squeeze the phone around the G logo on the back (like you're trying to compress it).
Now turn it back on and charge normally.
This is potentially only a temporary fix as I have no idea how this would be software related.
Click to expand...
Click to collapse
Unfortunately, this is only temporary. After one day the problem happened again!
SignumOne said:
Unfortunately, this is only temporary. After one day the problem happened again![/QUOTE
Ive had my pixel 4 xl since november and it just started automatically shutting off when in my pocket all by it self a few weeks ago , took cell phone to my sevice provider and they sent it in for repair ...received a new phone ...well refurbished p4 xl only to have if start happening again days later and have the 50% battery start happening also ....contacted google and they are in the process of sending me a new refurbished p4 xl , so this will be my 3 rd p4 xl ..lol
very frustrating to say the least ....ive had to hard reboot my phone at least 20 times a day or basically keep it out of any pockets , the is common issue apparently with pixels phones from what i've read in the link https://support.google.com/pixelphone/thread/22397169?hl=en
I've talked with loyalty department at my service provider and if it happens again with the pixel that google sends me , then they will allow me to void my contract and supply me with a new device from a different brand ...ie Samsung or apple or whatever else is available on the market right now on there website.
i'll be really bummed if i have to switch to a samsung or apple buuuuuut need a stable device ...lol
So to anyone having this issue that still has a basic warranty, there are at least 2 options ...rma device over and over till you get one that doesn't have this problem or contact service provider and explain your situation and most likely they will be understanding to the fact that you have purchased a 1200.00 phone that requires constant rma's and hopefully allow you to exchange for a different brand of phone that doesn't have this these problems
Click to expand...
Click to collapse
Mr. Blanco said:
SignumOne said:
Unfortunately, this is only temporary. After one day the problem happened again![/QUOTE
Ive had my pixel 4 xl since november and it just started automatically shutting off when in my pocket all by it self a few weeks ago , took cell phone to my sevice provider and they sent it in for repair ...received a new phone ...well refurbished p4 xl only to have if start happening again days later and have the 50% battery start happening also ....contacted google and they are in the process of sending me a new refurbished p4 xl , so this will be my 3 rd p4 xl ..lol
very frustrating to say the least ....ive had to hard reboot my phone at least 20 times a day or basically keep it out of any pockets , the is common issue apparently with pixels phones from what i've read in the link https://support.google.com/pixelphone/thread/22397169?hl=en
I've talked with loyalty department at my service provider and if it happens again with the pixel that google sends me , then they will allow me to void my contract and supply me with a new device from a different brand ...ie Samsung or apple or whatever else is available on the market right now on there website.
i'll be really bummed if i have to switch to a samsung or apple buuuuuut need a stable device ...lol
So to anyone having this issue that still has a basic warranty, there are at least 2 options ...rma device over and over till you get one that doesn't have this problem or contact service provider and explain your situation and most likely they will be understanding to the fact that you have purchased a 1200.00 phone that requires constant rma's and hopefully allow you to exchange for a different brand of phone that doesn't have this these problems
Click to expand...
Click to collapse
I fully understand you. I am in a worse position. As a loyal Google fan, I bought my pixel from someone who didn't have a proof of purchase. In Poland it was difficult to get it, and as it was 1.5 times more expensive than everywhere else. It seems that I can throw out the pixel and buy another phone for a lot of money. I am most annoyed by the company's attitude. It looks like they are xxxxx on us.
Click to expand...
Click to collapse
Kris Chen said:
If you can enter bootloader mode, you still have chance to save your phone by yourself :
(1)Make sure there is fastboot&ADB tool in your computer
If you don't have it, please download from here(https://developer.android.com/studio/releases/platform-tools). To click the one depends on which one of OS you have and then install in your computer
(2)Download google factory image file from here(https://developers.google.com/android/images). To choose the model of your phone and download it then extract file.
(3)Reboot your phone to bootloader mode. Then use USB cable and make phone connected to your computer USB port. Then execute the window commend mode. key in
fastboot devices ===> make sure your phone being catched by your computer
flash-all ===> To build up a whole new pixel OS in your phone.
Good luck !
Kris
Click to expand...
Click to collapse
Have you checked if it works for you?
SignumOne said:
Have you checked if it works for you?
Click to expand...
Click to collapse
i've flashed full stock images , custom roms and still have the same issue on both stock and custom rom
Had the same problem three weeks ago. Contacted Google Support und they send me a new phone as a replacement on warranty.
SignumOne said:
Hi All.
Battery stuck on 50% won't change even when charge or discharge. Today it randomly shutdown in my pocket. and then had a battery symbol with a ?. The phone eventually turned on, I've tried turning off location, rebooting still having issues. Sometimes the battery saving mode stops working, i.e. it cannot be turned on. As I can see the problem concerns a large group of users and nobody knows what this problem is related to. Google is silent as usual. Is this a problem with the software or components ?! I am in a bad situation because I have no warranty for the device and I do not know where to send the phone in Poland because no one knows what is the cause of the problem. Help me please.
Click to expand...
Click to collapse
This is the "No Warranty Solution" : Flash a full factory image and allow it to completely wipe your phone. This is the second step Google support would give you (the first is doing a factory data reset from Recovery). If after flashing your phone, restoring it to the original "out of the box" state, you still have a battery issue, then the next step is to replace your battery. If you forgot to state in your OP that your bootloader is still locked (so you can't flash the image) then you need to do that first. Bottom line is you need to factory reset the phone to rule out a software issue. If the restored phone still has the same problem, then you need to focus on the hardware. Best of luck. :good:
Yes, it does !
SignumOne said:
Have you checked if it works for you?
Click to expand...
Click to collapse
Same happened to me with 4 XL 64.
I've been able to "fix" with the turn off and squeeze but the problem has turned into the battery discharge displayed gets stuck at a percentage and it won't charge. I have to turn off & squeeze to get it back.
Finally called Google and they are making me send my phone in for repair. Now I assume for turnaround sake, they'll just send me a new refurb back. That also means I'm not confident the problem will be resolved as there are over 150 replies on the Google Support page identifying this problem.
https://support.google.com/pixelphone/thread/25796722
Looks like some folks are getting a replacement before sending the problem phone back but others are required to send it in or drop off at repair facility.
Good for me? I have Preferred Care and I'll keep sending them back until I get one that works.
Bad for me? I'll have to keep sending them back + I splurged on the orange color so I doubt I'll ever see that again.
I've actually dealt with this. This is a hardware issue. I had the same problem. Covered by warranty, I took it to ubreakitifix after contacting Google and they took care of me. Trust me this isn't a issue where you can flash this or squeeze that. This is a hardware issue on Google's part. There's nothing you can do as a phone user about a defective battery in a 6+ month old $1000 phone
angus242 said:
Same happened to me with 4 XL 64.
I've been able to "fix" with the turn off and squeeze but the problem has turned into the battery discharge displayed gets stuck at a percentage and it won't charge. I have to turn off & squeeze to get it back.
Finally called Google and they are making me send my phone in for repair. Now I assume for turnaround sake, they'll just send me a new refurb back. That also means I'm not confident the problem will be resolved as there are over 150 replies on the Google Support page identifying this problem.
https://support.google.com/pixelphone/thread/25796722
Looks like some folks are getting a replacement before sending the problem phone back but others are required to send it in or drop off at repair facility.
Good for me? I have Preferred Care and I'll keep sending them back until I get one that works.
Bad for me? I'll have to keep sending them back + I splurged on the orange color so I doubt I'll ever see that again.
Click to expand...
Click to collapse
You might be able to convince them to send you a device before you ship it off, citing the current global situation and a need for a cell phone
OP lives in Poland and has no receipts or warranty. Poland is not a supported country so he is looking for "non-warranty" solutions.
Shayded said:
You might be able to convince them to send you a device before you ship it off, citing the current global situation and a need for a cell phone
Click to expand...
Click to collapse
The return process was pretty great. I shipped my existing phone off on a Monday (Illinois to Texas) and by the following Monday, I received my exact phone back (has a screen protector on it). I was very satisfied with that. HOWEVER, the "repair" still has an issue where if I charge to 100%, the icon stays at 100% until I reboot and then it'll display the correct battery %.
The repair documentation was a bit vague and said they replaced the "charging port". I still believe there's a unannounced hardware issue. Can anyone say, class action????
---------- Post added at 04:16 AM ---------- Previous post was at 03:49 AM ----------
I wonder what the next step would be if I started another repair claim?
Holding the power button down for more than 3 consecutive seemed to solve a similar issue for me. My P4 was holding certain percentages for too long (even though the phone actually lost more).
Suavie103 said:
I've actually dealt with this. This is a hardware issue. I had the same problem. Covered by warranty, I took it to ubreakitifix after contacting Google and they took care of me. Trust me this isn't a issue where you can flash this or squeeze that. This is a hardware issue on Google's part. There's nothing you can do as a phone user about a defective battery in a 6+ month old $1000 phone
Click to expand...
Click to collapse
This post seems to have been ignored. If it happens to me, I'll try that. But my carrier purchase didn't qualify for Google extended care add-on. Standard warranty only. Does that make a difference in what Google would do in this case?
I use Accubattery and monitor charge cycles for "battery wear". Even following "Battery College" recommendations, battery health has dropped from 99 to 95%; I've had the P4XL since November. I'm now slowing the charge, getting away from power delivery to see if that helps slow the wear. SOT varies greatly per charge.
I use a belt pouch for carrying phone while away from home. Rarely, I put it in my pocket but do so at home- front pocket only- never back pocket. May just be bad phone batteries from what I've read.
Sent from my Pixel 4 XL using Tapatalk
v12xke said:
OP lives in Poland and has no receipts or warranty. Poland is not a supported country so he is looking for "non-warranty" solutions.
Click to expand...
Click to collapse
For 5 weeks my Pixel has been in the authorized repair center in Germany. They don't have parts to fix it. They told me that. It is not known how long this may take. I haven't had such a circus with a good smartphone. I love Google products, but I feel very disappointed because Pixel cost me a lot of money and this is definitely a factory defect.
SignumOne said:
For 5 weeks my Pixel has been in the authorized repair center in Germany. They don't have parts to fix it. They told me that. It is not known how long this may take. I haven't had such a circus with a good smartphone. I love Google products, but I feel very disappointed because Pixel cost me a lot of money and this is definitely a factory defect.
Click to expand...
Click to collapse
Sorry to hear this, and surprising, as Germany is a supported country with many authorized repair centers. Did you send it to PSC? They claim to be Google-certified and have all factory parts? COVID-19 may also be delaying things. Hope things turn out well for you. :good: