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Hello,
I have two dead Mi5 smartphones and cannot find out why.
Fastboot, recovery not working, cannot charge, no LED lights. In few words - totally dead. I tried method with checkpoints on motherboard and had successfully flashed official ROM but result was same - dead.
Any one has any ideas whats the problem? I have changed battery from working model but nothing so it should be something with motherboard. But what?
U can solve your problem
Read this(3rd post)
https://forum.xda-developers.com/mi-5/help/bricked-mi5-t3528810
Keyvannn said:
U can solve your problem
Read this(3rd post)
https://forum.xda-developers.com/mi-5/help/bricked-mi5-t3528810
Click to expand...
Click to collapse
not a solution, as I did it already twice, after a week or two you need to do the same. Probably the only option is to change the motherboard.
Shivver said:
not a solution, as I did it already twice, after a week or two you need to do the same. Probably the only option is to change the motherboard.
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Click to collapse
That tutorial helped You? I want to find out what's the reason of this problem.
I have the same problem, did u had solved it?
Me too have the same problem, but it occurred when my phone's power button was accidentally pressed for a long time, I showed it in service center, but they told me to change the motherboard. If anyone knows about this please help me, because I can't afford to buy a motherboard right now.
Rajburundkar said:
Me too have the same problem, but it occurred when my phone's power button was accidentally pressed for a long time, I showed it in service center, but they told me to change the motherboard. If anyone knows about this please help me, because I can't afford to buy a motherboard right now.
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Click to collapse
Hello i had same problem with phone. Totally dead, then i read on forum that it is probably pmi8994 chip on motherboard that was defected. I order that chip from aliexpress( must know what version is chip on your phone). Mine was pmi8994 002. I paid 8$ on aliexpress for two of them(you need only one) and 35$ for replacement. After replacement it come alive and working fine more than half year. I hope this will help.
brijacX said:
Hello i had same problem with phone. Totally dead, then i read on forum that it is probably pmi8994 chip on motherboard that was defected. I order that chip from aliexpress( must know what version is chip on your phone). Mine was pmi8994 002. I paid 8$ on aliexpress for two of them(you need only one) and 35$ for replacement. After replacement it come alive and working fine more than half year. I hope this will help.
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How did you know that was your problem?
xaametz said:
How did you know that was your problem?
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Click to collapse
It was suddenly power off and didn't want to turn on. I put it on charger (before failure battery was around 70%), but it didn't power on and notification light for charging was very dim and blinking. Then i check my domestic forum and got solution from one user who had same problem.
brijacX said:
It was suddenly power off and didn't want to turn on. I put it on charger (before failure battery was around 70%), but it didn't power on and notification light for charging was very dim and blinking. Then i check my domestic forum and got solution from one user who had same problem.
Click to expand...
Click to collapse
Thank you. I think I have the same problem.
Enviado desde mi Moto E mediante Tapatalk
Same Problem with me
Try this
No solution sound
brhnahmad05 said:
Try this
Click to expand...
Click to collapse
Hi! thanks but not fix sound speaker
Hi try to do as in this video.
It worked for me after dropping my phone in water.
Hope it will help you!?
have u solved the problem.
lucosius said:
hello,
i have two dead mi5 smartphones and cannot find out why.
Fastboot, recovery not working, cannot charge, no led lights. In few words - totally dead. I tried method with checkpoints on motherboard and had successfully flashed official rom but result was same - dead.
Any one has any ideas whats the problem? I have changed battery from working model but nothing so it should be something with motherboard. But what?
Click to expand...
Click to collapse
hello!
Greetings of the day!
I am also facing the same problem , have u fixed it. If yes then please share the solution urgent need.
Thanks in advance
PMI9884 just changed and my Mi5 is working again! It was totally bricked, only faint glow of charging light after holding it on charge several hours.
Touch not responding, problem bigger than LCD
brijacX said:
Hello i had same problem with phone. Totally dead, then i read on forum that it is probably pmi8994 chip on motherboard that was defected. I order that chip from aliexpress( must know what version is chip on your phone). Mine was pmi8994 002. I paid 8$ on aliexpress for two of them(you need only one) and 35$ for replacement. After replacement it come alive and working fine more than half year. I hope this will help.
Click to expand...
Click to collapse
I need some advise on my phone (xiaomi 5s plus) not responding to touch. i replaced the ldc but i plug it in the a wrong way and it didn't work,. even the old lcd which was working well also no more responding to touch. is it possible that i have short circuited something.. if so, how can i have that chip or what ever replaced.
juukeli said:
PMI9884 just changed and my Mi5 is working again! It was totally bricked, only faint glow of charging light after holding it on charge several hours.
Click to expand...
Click to collapse
How did you change the chip? I saw a video on Youtube that describes the procedure of changing a chip, and looks like it is definitely nothing for laymen.
yahya69 said:
How did you change the chip? I saw a video on Youtube that describes the procedure of changing a chip, and looks like it is definitely nothing for laymen.
Click to expand...
Click to collapse
Friend of mine who´s kind of expert on soldering did this. Unfortunately fix didn´t last very long and problems started occuring again shortly.
juukeli said:
Friend of mine who´s kind of expert on soldering did this. Unfortunately fix didn´t last very long and problems started occuring again shortly.
Click to expand...
Click to collapse
Thanks for your reply! Sorry to hear that it didn't help.
Hey guys, so I bought a used Note 8. The battery has drained down to 0% in the past and this wasn't an issue until a month and half after I bought it. I was watching a youtube video then fell asleep. Wake up and try to charge my phone and it won't charge. I try some tricks I find online and none works. So i go to a phone store and get the battery replaced. That was two weeks ago.
Fast forward to last night and the same thing happens and my phone won't charge. I've seen two different threads about this on the Samsung forums website. I was wondering anyone else here has had this problem and how they fixed it.
It will appear that my phone's circuit is faulty and I'd need to sell mine and buy a new one, hopefully free of these issues. Have any of you experienced this?
Exynos or Snapdragon?
akslow said:
Exynos or Snapdragon?
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Not sure.... My phone is the U.S. T-Mobile Variant
edo101 said:
Not sure.... My phone is the U.S. T-Mobile Variant
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Click to collapse
On snapdragon it is known issue:
https://www.xda-developers.com/samsung-galaxy-note-8-deep-discharge-protection/
akslow said:
On snapdragon it is known issue:
https://www.xda-developers.com/samsung-galaxy-note-8-deep-discharge-protection/
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Click to collapse
Thanks I'll look into it. So buying a new T Mobile NOte 8 wouldn't be worth the risk cause the issue might show up again?
I'm gonna go after that tool but now I wonder if this issue would happen again if my battrey deplets over time even if my phone is off
It's NOT a Note 2!, It's a Note 8. It still has warranty. Same thing happened to mine, 0% and would not come back on nor charge. The service center changed the charge port and battery and still no charging. Then they changed the mainboard and now it works fine. WARRANTY
There was a guy on here who managed to fix it without changing hardware.
Sent from my SM-N950U using Tapatalk
One fix for 0% battery is to plug-unplug charger for 30 minutes or so until it gets enough power to turn on(didnt work for me). Another fix I read about was to open phone and "shock" battery back to life. I like my solution....WARRANTY. If the phone is dead, and there is no physical damage and no water damage when they open it, then they WILL fix it.
Does this occur with the Exynos variants?
TRoN_1 said:
One fix for 0% battery is to plug-unplug charger for 30 minutes or so until it gets enough power to turn on(didnt work for me). Another fix I read about was to open phone and "shock" battery back to life. I like my solution....WARRANTY. If the phone is dead, and there is no physical damage and no water damage when they open it, then they WILL fix it.
Click to expand...
Click to collapse
TRoN_1 said:
It's NOT a Note 2!, It's a Note 8. It still has warranty. Same thing happened to mine, 0% and would not come back on nor charge. The service center changed the charge port and battery and still no charging. Then they changed the mainboard and now it works fine. WARRANTY
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Click to collapse
I bought it pre owned from swappa but what I did do was slap a Warranty Life wrranty on it. Its $50 deducatable. I used it to get it open and replaced the battery last time. And it was quick and painless except for the 50 bucks from the local repair store that supported Warranty Life. Are you saying Samuing itself would take the phone? Even if I bought it second hand? I thought you'd need to pay for their premium care thing
edo101 said:
I bought it pre owned from swappa but what I did do was slap a Warranty Life wrranty on it. Its $50 deducatable. I used it to get it open and replaced the battery last time. And it was quick and painless except for the 50 bucks from the local repair store that supported Warranty Life. Are you saying Samuing itself would take the phone? Even if I bought it second hand? I thought you'd need to pay for their premium care thing
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Click to collapse
Yes Samsung would take it in for repair. I did not provide an invoice when I brought to repair center(UbreakiFix). They know its under warranty because the phone is under 1 year old.
TRoN_1 said:
Yes Samsung would take it in for repair. I did not provide an invoice when I brought to repair center(UbreakiFix). They know its under warranty because the phone is under 1 year old.
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Free of charge?! YOu just took it in and they did it free of charge?
iceepyon said:
Does this occur with the Exynos variants?
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I don't know, but I drained mine to zero once by accident, so I plugged it in for a bit and it booted up fine.
edo101 said:
Free of charge?! YOu just took it in and they did it free of charge?
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Click to collapse
Step 1: Called Samsung and told them phone is dead. They asked for my name and phone number(just for the call not for warranty purpose), and asked for IMEI
Step 2: Gave them my Postal Code(Canada) and they found an authorized service center near me(in this case it was a UbreakiFix. They are now Samsung authorized and everywhere).
Step 3: Brought it to UbreakiFix and they did not ask for anything but my name and phone number, to call me when it was ready.
Step 4: Picked it up a week later(because they had to order a new mainboard). If it was just a battery or usb charge port, probably would have been a day or two.
Step 5: Walked out of the service center having not paid one cent for the repair (usb charge port, battery and mainboard all changed, something like $700 repair cost)...because it is under WARRANTY. The phone is less than one year old(released in September 2017 here in Canada) and it comes with a standard one year warranty.
The repair center looks for physical damage and water damage(once it's opened). If they don't find damaged caused by the user, they fix it. The only problem I had with Samsung was with an S7 a few years back. The screen started to flash(blink) and they refused to fix it. No physical damage at all but it was rooted. They said too bad we won't fix(even though root did NOT cause this problem). The screen was defective and phone was a few months old. What I should have done was fried the f*ckin mainboard (can't see if rooted) and they would have fixed it. Live and learn....
---------- Post added at 01:16 PM ---------- Previous post was at 01:14 PM ----------
sefrcoko said:
I don't know, but I drained mine to zero once by accident, so I plugged it in for a bit and it booted up fine.
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Click to collapse
Not all Note 8s have this problem. Definitely some out there do and Samsung has acknowledged this.
TRoN_1 said:
Not all Note 8s have this problem. Definitely some out there do and Samsung has acknowledged this.
Click to expand...
Click to collapse
I know, I was just replying to the guy who asked if it specifically affected Exynos. You're right though, it seems to be a problem with some units but not all devices.
TRoN_1 said:
Step 1: Called Samsung and told them phone is dead. They asked for my name and phone number(just for the call not for warranty purpose), and asked for IMEI
Step 2: Gave them my Postal Code(Canada) and they found an authorized service center near me(in this case it was a UbreakiFix. They are now Samsung authorized and everywhere).
Step 3: Brought it to UbreakiFix and they did not ask for anything but my name and phone number, to call me when it was ready.
Step 4: Picked it up a week later(because they had to order a new mainboard). If it was just a battery or usb charge port, probably would have been a day or two.
Step 5: Walked out of the service center having not paid one cent for the repair (usb charge port, battery and mainboard all changed, something like $700 repair cost)...because it is under WARRANTY. The phone is less than one year old(released in September 2017 here in Canada) and it comes with a standard one year warranty.
The repair center looks for physical damage and water damage(once it's opened). If they don't find damaged caused by the user, they fix it. The only problem I had with Samsung was with an S7 a few years back. The screen started to flash(blink) and they refused to fix it. No physical damage at all but it was rooted. They said too bad we won't fix(even though root did NOT cause this problem). The screen was defective and phone was a few months old. What I should have done was fried the f*ckin mainboard (can't see if rooted) and they would have fixed it. Live and learn....
---------- Post added at 01:16 PM ---------- Previous post was at 01:14 PM ----------
Not all Note 8s have this problem. Definitely some out there do and Samsung has acknowledged this.
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Click to collapse
Hmm so you think replacing my mainboard would stop this from happeneing again? Replacing the battery the first time this happened fixed the issue? When yours was fixed, did it do it again? or was it the mainboard was fried?
edo101 said:
Hmm so you think replacing my mainboard would stop this from happeneing again? Replacing the battery the first time this happened fixed the issue? When yours was fixed, did it do it again? or was it the mainboard was fried?
Click to expand...
Click to collapse
The mainboard was not fried. When they changed the damaged usb charge port(and the battery as per Samsung policy), it powered up, but would still not charge. So the next step was a new mainboard. From my understanding, and what the tech guy told me, these authorized Samsung service centers follow Samsung's procedure when warranty repairing a device.
It's been more than a month and no problems so far. It's like I got a new phone
TRoN_1 said:
The mainboard was not fried. When they changed the damaged usb charge port(and the battery as per Samsung policy), it powered up, but would still not charge. So the next step was a new mainboard. From my understanding, and what the tech guy told me, these authorized Samsung service centers follow Samsung's procedure when warranty repairing a device.
It's been more than a month and no problems so far. It's like I got a new phone
Click to expand...
Click to collapse
Yeah they do. I'm sure I'm gonna have the same issue again. If I purposefully let the battery drain to 0, i'm sure this stuff will happen again. I don't want to be caught with my pants on the ground. I'm thinking, get the mainboard/pone replaced will stop me from ever having to fret again.
Have you ever tried letting the battery go to 0% with your new phone?
It's very rare my phone goes to 0%. I always charge at night because I want a fully charged phone in the morning. I don't want to experiment or test this new repair by killing the battery on purpose. From what I have been reading(and I read a lot when this happened to mine), it not a good idea to completely discharge lithium batteries. That doesn't mean if you do, the battery should fail, it's just better for the life of the battery.
TRoN_1 said:
It's very rare my phone goes to 0%. I always charge at night because I want a fully charged phone in the morning. I don't want to experiment or test this new repair by killing the battery on purpose. From what I have been reading(and I read a lot when this happened to mine), it not a good idea to completely discharge lithium batteries. That doesn't mean if you do, the battery should fail, it's just better for the life of the battery.
Click to expand...
Click to collapse
So you haven't tested to see if it'd happen again? I've heard this is an issue with like 25% of them. I had drained my battery to 0 like once or twice before this happened. I don't want this to happen anymore and I am sure if I were to sell this to somoen else, they'd have gotten to a point where the drained to 0%. Most avg user don't know this and I dont' want a phone that can run into a danger of doing it
Did anyone of you go to a service center for those high temprature automatic shutdown problems!? What was the response? Was the device fixed? What was the problem?
My phone went for a warranty and repair service for about 16 days and my motherboard was replaced. I got it today.I am currently not facing the problem of high temperatures , shut down while charging and gaming but will let you know as I've got my phone today. Also I ran geekbench to make my phone heat while charging but it didn't shut down let's see l ll post more after two to three days of usage.
Niks6164 said:
My phone went for a warranty and repair service for about 16 days and my motherboard was replaced. I got it today.I am currently not facing the problem of high temperatures , shut down while charging and gaming but will let you know as I've got my phone today. Also I ran geekbench to make my phone heat while charging but it didn't shut down let's see l ll post more after two to three days of usage.
Click to expand...
Click to collapse
So did they replace it for free or charged something!? Because mine was rooted they are asking for 5k which I think is pretty generous considering the motherboard's real cost is 26k or something! I am just asking was your phone in warranty or not and how much they charged you!?
BlasterBro said:
So did they replace it for free or charged something!? Because mine was rooted they are asking for 5k which I think is pretty generous considering the motherboard's real cost is 26k or something! I am just asking was your phone in warranty or not and how much they charged you!?
Click to expand...
Click to collapse
My phone is in warranty n was non rooted. the problem is gone as of now I think. The phone is not shutting off while charging or playing games and also phone is going above 40 degrees to 43 degrees while playing it's not shutting down like before .Its solved in my opinion .replacing the motherboard will solve the problem.
Niks6164 said:
My phone is in warranty n was non rooted. the problem is gone as of now I think. The phone is not shutting off while charging or playing games and also phone is going above 40 degrees to 43 degrees while playing it's not shutting down like before .Its solved in my opinion .replacing the motherboard will solve the problem.
Click to expand...
Click to collapse
Okay! Thanks for the info! I will get my motherboard replaced then!
BlasterBro said:
So did they replace it for free or charged something!? Because mine was rooted they are asking for 5k which I think is pretty generous considering the motherboard's real cost is 26k or something! I am just asking was your phone in warranty or not and how much they charged you!?
Click to expand...
Click to collapse
Are you from the Philippines bro? That is cheap already.. what is the location of that service center?
oberio28 said:
Are you from the Philippines bro? That is cheap already.. what is the location of that service center?
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Click to collapse
No I am from India, you can convert it in your currency. 5k rupees.
Hey, I got this black screen issue with my K20 pro. And clearly its not software issue.
I tried many things, Searched many sites.
All k20 pro user whether are on miui 10 or 11 or 12 experiencing this problem.
my worst luck is i m still under warrenty but i got a little crack on my phone within 10 days of purchase, it has been 10 month since than. my phone was working fine and suddenly i am experiencing this issue. my phone is completely blank now. Service center not taking it under warrenty since it broke.
ketan.Patel said:
Hey, I got this black screen issue with my K20 pro. And clearly its not software issue.
I tried many things, Searched many sites.
All k20 pro user whether are on miui 10 or 11 or 12 experiencing this problem.
my worst luck is i m still under warrenty but i got a little crack on my phone within 10 days of purchase, it has been 10 month since than. my phone was working fine and suddenly i am experiencing this issue. my phone is completely blank now. Service center not taking it under warrenty since it broke.
anyone know the actual issue, call or whatsapp me please on 8005808844 and let me know how to fix it
Click to expand...
Click to collapse
Actually I faced the same issue with my K20 pro. Nothing worked for me , power button didn't respond and I took it to service center, surprisingly there it turned on without giving to them, Even though It's working fine now, I gave them to check for the black screen issue, and they replied they didn't find any log for that and even they answered the last used app on my device. From that I concluded it's a software issue.
Again till now, I didn't face that issue. If I'm wrong please correct me.
Kotesh koti said:
Actually I faced the same issue with my K20 pro. Nothing worked for me , power button didn't respond and I took it to service center, surprisingly there it turned on without giving to them, Even though It's working fine now, I gave them to check for the black screen issue, and they replied they didn't find any log for that and even they answered the last used app on my device. From that I concluded it's a software issue.
Again till now, I didn't face that issue. If I'm wrong please correct me.
Click to expand...
Click to collapse
There might be many possibilities, but did they repaired it somehow, or just checked and gave back to you.
If it's given back to you without doing any repair of any kind. Please be very cautious, this devices will go black eventually. Please make a action as soon as possible before same happened again.
You can search and read other users review as well. This phone manufacturing must have a serious manufacturing defect that all users will experience some day
ketan.Patel said:
There might be many possibilities, but did they repaired it somehow, or just checked and gave back to you.
If it's given back to you without doing any repair of any kind. Please be very cautious, this devices will go black eventually. Please make a action as soon as possible before same happened again.
You can search and read other users review as well. This phone manufacturing must have a serious manufacturing defect that all users will experience some day
Click to expand...
Click to collapse
The returned me without repairing.
Even I was scared and later came to know that it was a software issue. I noticed black screen issue in July and till now I didn't faced that again.
Kotesh koti said:
The returned me without repairing.
Even I was scared and later came to know that it was a software issue. I noticed black screen issue in July and till now I didn't faced that again.
Click to expand...
Click to collapse
That's great, Could you please let me know how that software issue got solved.
Currently my phone's screen is black. I can't use it.
I do know its working fine by the sound of charging plug in and out and calls coming.
I m frustrated and going for a IPS LCD display worth 3500 rs since amoled will cost around 9000
This is my last try to solve it if I can.
So please share your experience how it was solved
ketan.Patel said:
That's great, Could you please let me know how that software issue got solved.
Currently my phone's screen is black. I can't use it.
I do know its working fine by the sound of charging plug in and out and calls coming.
I m frustrated and going for a IPS LCD display worth 3500 rs since amoled will cost around 9000
This is my last try to solve it if I can.
So please share your experience how it was solved
Click to expand...
Click to collapse
Frankly I did nothing.
It worked fine itself. I got scared to switch to custom roms coz I thought it as a hardware issue, later came to know as a software issue. I heard that some people had fod issues with miui 12 after screen replacement. I can't guide you in this case and please do proper research before spending money.
Thanks
Kotesh koti said:
Frankly I did nothing.
It worked fine itself. I got scared to switch to custom roms coz I thought it as a hardware issue, later came to know as a software issue. I heard that some people had fod issues with miui 12 after screen replacement. I can't guide you in this case and please do proper research before spending money.
Thanks
Click to expand...
Click to collapse
Fod issue? Can you please explain ?
ketan.Patel said:
Fod issue? Can you please explain ?
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Click to collapse
I can't confirm this as I didn't face that. I read this on XDA. I'll pin the threat if I find that.
PS: https://forum.xda-developers.com/k20-pro/help/fingerprint-dont-replace-display-t4158097
Kotesh koti said:
I can't confirm this as I didn't face that. I read this on XDA. I'll pin the threat if I find that.
PS: https://forum.xda-developers.com/k20-pro/help/fingerprint-dont-replace-display-t4158097
Click to expand...
Click to collapse
Ohh ok got it.
You are talking about fingerprint will not work on IPS LCD display, yes that I do know.
But what options do I have?
It's either 3500 with no fingerprint or 9000 with fingerprint.
I can use other ways to unlock so it's kind of fine with me
Hi,
A week ago I was using my < 4 months old Zenfone 8 while traveling in Germany, and at 19% battery the screen turned black. I went back home, tried charging it for as long as possible, it was staying cold and never showed any sign of life.
So I opened a RMA on Asus Belgium website (as I am from Belgium), and shipped the phone to their repair center.
Today, I got an email from them, saying that the warranty wasn't covering the damage, and that I had to pay 500,28€ for a replacement of the motherboard.
When going into their OOW website, I saw this table :
Warranty start:2021-05-16Warranty end:2023-05-15Issue date:2021-09-13Receive date:2021-09-15Charge reason:OOWCustomer agree to quotation:Charge reason:OOW - Out of warranty ASUS Product Unlock Flag-oow scratched
It seems to me that the "unlock flag" is their bootloader unlock tool, that I had indeed used to root the phone before, and wanted to try a few custom ROM - which I actually never did since there were none at the time. Of course, this is completely unrelated to the issue, as it is not even rooted anymore and I basically did nothing with it.
As I am from the EU, I saw that there are laws that protect consumers from these types of abusive behaviors from companies, as explained here https://piana.eu/root/
I am therefore
1) looking for people who had this problem with their Zenfone 8 (what is it actually? never seen a brand new phone die like this)
2) looking for people who had their warranty denied for an unlocked bootloader in the EU, and what is possible to do
Thank you very much for your attention and for your help
There loads of people that has the same bricked state:
ZenFone8 stuck on waiting for flashing full ramdump
As requested by the mod - opening new discussion for the issue. The Flashing Full Ramdump happened to me too - the phone was being charged over the night and the error was waiting when I woke up. I hope that at least your service will fix it quickly.
zentalk.asus.com
I had it on my 1st ZF8, complety dead. Sent it for repair but ASUS refunded it.
2nd one seems resistent to this bug, rooted, flashed all kinds of roms etc, ended in ramdump state but can always boot to fastboot.
NisseGurra said:
There loads of people that has the same bricked state:
ZenFone8 stuck on waiting for flashing full ramdump
As requested by the mod - opening new discussion for the issue. The Flashing Full Ramdump happened to me too - the phone was being charged over the night and the error was waiting when I woke up. I hope that at least your service will fix it quickly.
zentalk.asus.com
I had it on my 1st ZF8, complety dead. Sent it for repair but ASUS refunded it.
2nd one seems resistent to this bug, rooted, flashed all kinds of roms etc, ended in ramdump state but can always boot to fastboot.
Click to expand...
Click to collapse
I've seen that but I'm not sure it's the exact same state, as for me it didn't even display anything anymore. Also, did Asus refund you even with your bootloader unlocked?
flolaff said:
I've seen that but I'm not sure it's the exact same state, as for me it didn't even display anything anymore. Also, did Asus refund you even with your bootloader unlocked?
Click to expand...
Click to collapse
Yes, it was bootloader unlocked.
You can also check state when you plug it to computer, even with dark screen.
Check what the usb connection says in device manager
NisseGurra said:
Yes, it was bootloader unlocked.
You can also check state when you plug it to computer, even with dark screen.
Check what the usb connection says in device manager
Click to expand...
Click to collapse
Yeah I tried it back when I had the phone (since it’s now hostage at Asus) and nothing showed up in the device manager
So update: After a bit of back and forth emailing, I finally got an answer: « Im really sorry but our answer will not change. By using the unlock tool you have agreed that the warranty will be dropped, no matter what problem you are experiencing and regardless of how the problem arose. »
So basically they openly agree that they are scamming me of 500€ after selling me a faulty device, but thanks to an abusive clause, they think they can do it.
Great customer service, always a pleasure to give business to such a great company as Asus… I’ll get my lawyer involved now, anyone who has advices on the legal process in the EU is very welcome.
Seem to be some hardware fault with the 1st batch. Really bad customer response from asus, loads of reports of dying zf8's now
NisseGurra said:
Seem to be some hardware fault with the 1st batch. Really bad customer response from asus, loads of reports of dying zf8's now
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What type of zenfone did you have?
I am wondering whether only 256GB phones have this issue
Blumi511 said:
What type of zenfone did you have?
I am wondering whether only 256GB phones have this issue
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256GB that died, new 128GB is ok
NisseGurra said:
256GB that died, new 128GB is ok
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I really hope my small 128 GB phone won't have this issue. I really like this phone...
There are reports on Zentalk forums of both 128 and 256 models dying
We are basically all held in suspense wondering if our phones will die or not. Personally, I have a second phone (Xperia z5 premium) that is fully set up and I can easily switch in case of problems, but it is still not a nice feeling
Possible battery failure. Inspect.
I dont think its battery fail, seems more likely that storage or RAM gets corrupt, the 1st state is
"waiting for flashing full ramdump". I have this state on my 2nd zf8 but can always reboot to fastboot. That was not the case on the first unit
blackhawk said:
Possible battery failure. Inspect.
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Ramdump is a battery failure?
assasss said:
Ramdump is a battery failure?
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If you already found the cause disregard...
blackhawk said:
If you already found the cause disregard...
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I haven't found the cause. My phone is working normally.
However people on Zentalk forums which have sent their phones for repair have reported that the service report has information that motherboard was replaced. I can't confirm or deny this
Blumi511 said:
What type of zenfone did you have?
I am wondering whether only 256GB phones have this issue
Click to expand...
Click to collapse
Was the 128GB model for me, we still don’t know what the issue is.
If I can’t get the phone fixed the legal way I think I’ll pay the 60€ to get it back unrepaired (because yes, I have to pay for that) and open it myself to try and find the issue. Maybe I’ll be more competent than their lame service at identifying the issue
flolaff said:
Was the 128GB model for me, we still don’t know what the issue is.
If I can’t get the phone fixed the legal way I think I’ll pay the 60€ to get it back unrepaired (because yes, I have to pay for that) and open it myself to try and find the issue. Maybe I’ll be more competent than their lame service at identifying the issue
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Oh man I feel sorry for you. In Germany, they'd have to prove it was not their fault in the first 6 month after buying
Blumi511 said:
Oh man I feel sorry for you. In Germany, they'd have to prove it was not their fault in the first 6 month after buying
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I know, it’s the exact same law here in Belgium but they don’t care…
22 dead zf8 so far in the asus forum thread. #asusZF8DeadGate