So I've been hearing that people are experiencing unexpected shutdowns to their ROG Phone 2. It happens to me when I'm gaming or doing something intensive like benchmarking. Weird thing is that I have the Tencent edition (8GB, 128GB), and it worked absolutely fine for the first year on Android 9 and 10. However around this start of this year, it unexpectedly shuts down on its own after gaming for the first 5 minutes. I thought it was some weird glitch/bug but it occurred frequently, so I reverted back to Android 9, or even threw a custom firmware, and it still shuts down on its own.
Turns out that Armory Crate says that the system temps are at a cool 34°C, GPU at 50°C, but the CPU is at a whopping 70°C!! Whenever it hits 70 or close, it just shuts the phone down entirely, and the device itself doesn't even feel like it's burning in my hands at all!
Could it be the hardware is being faulty? Or the thermals are incredibly bad? I don't even have the cooling fan, tho I ain't sure if that'll make a difference. Note that it was just working fine for the first year. I'm not entirely sure what's up, but generally it would thermal throttle and lower the clock speeds (I'm not even using X-mode!), but I just get a full shutdown. Does anybody else experience a similar problem or unexpected shutdowns in general?
(It is not always running at 2.96 GHz! It just happens to spike up to that when I took a screenshot haha)
Some people claim that the thermal paste might be old and the cooling is getting worse. I noticed it myself on my ROG 2. Play a lot of pubg, when the phone reached 43 degrees C, it would shut down.
What fixed it for me:
1. Use the standard armory crate profile on level 3 (It will shut down more often if I use the custom pubg profiles)
2. Buy a cooling fan, like black shark cooler. I have a wish cooler but it works, phone is around 37-38 degrees even in long gaming sessions.
No shut downs or problems since
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so i've been playing Injsutice: Gods Among Us with mobile data (for me to logged on and to access daily challenges), after 20-30 mins of playing, the game started to drop its framerate and i felt the phone is hot. I exited the game and i accidentally press the camera icon, to my surprise, the camera says something like, 'You can not use the Camera due to high temperatere...."
so i installed elixir and cpu-z for me to know the temperature, after several hours, i tried again to play Injustice with mobile data off, the phone became hot after 40minutes of game play and it has a fluid framerate and the camera works fine. the temperature was around 47C.
i cooled down the phone, and played with mobile data on, after 20mins the game drops it's framerate and the camera is not working again. it has a temperature of 49.6C
the question is:
- i know playing hd graphics keeps the phone hot, but is it normal to all z1 users especially when it's already forcing the CPU/GPU to lower its performance and prevent the camera from being used?
- do i have the right to get a replacement for the phone?
- have you also experienced this when gaming? especially online?
note:
- i'm running a rooted, locked bootloader, firmware .136
- underclocked at 1.75GHz
zhane0513 said:
so i've been playing Injsutice: Gods Among Us with mobile data (for me to logged on and to access daily challenges), after 20-30 mins of playing, the game started to drop its framerate and i felt the phone is hot. I exited the game and i accidentally press the camera icon, to my surprise, the camera says something like, 'You can not use the Camera due to high temperatere...."
so i installed elixir and cpu-z for me to know the temperature, after several hours, i tried again to play Injustice with mobile data off, the phone became hot after 40minutes of game play and it has a fluid framerate and the camera works fine. the temperature was around 47C.
i cooled down the phone, and played with mobile data on, after 20mins the game drops it's framerate and the camera is not working again. it has a temperature of 49.6C
the question is:
- i know playing hd graphics keeps the phone hot, but is it normal to all z1 users especially when it's already forcing the CPU/GPU to lower its performance and prevent the camera from being used?
- do i have the right to get a replacement for the phone?
- have you also experienced this when gaming? especially online?
note:
- i'm running a rooted, locked bootloader, firmware .136
- underclocked at 1.75GHz
Click to expand...
Click to collapse
Try to record you problem and ask for a replacement, this is not a normal behavior....
tnx for your opinion, i think i need to read more about z1 overheating issues
i
zhane0513 said:
so i've been playing Injsutice: Gods Among Us with mobile data (for me to logged on and to access daily challenges), after 20-30 mins of playing, the game started to drop its framerate and i felt the phone is hot. I exited the game and i accidentally press the camera icon, to my surprise, the camera says something like, 'You can not use the Camera due to high temperatere...."
so i installed elixir and cpu-z for me to know the temperature, after several hours, i tried again to play Injustice with mobile data off, the phone became hot after 40minutes of game play and it has a fluid framerate and the camera works fine. the temperature was around 47C.
i cooled down the phone, and played with mobile data on, after 20mins the game drops it's framerate and the camera is not working again. it has a temperature of 49.6C
the question is:
- i know playing hd graphics keeps the phone hot, but is it normal to all z1 users especially when it's already forcing the CPU/GPU to lower its performance and prevent the camera from being used?
- do i have the right to get a replacement for the phone?
- have you also experienced this when gaming? especially online?
note:
- i'm running a rooted, locked bootloader, firmware .136
- underclocked at 1.75GHz
Click to expand...
Click to collapse
QuadCore running for several minutes means heat generally.
But beside what phone exactly do to control heat the apps u use are important too.
for example famous angry birds make my phone hot! But Fifa-14 doesn't!
under-clocking doesn't mean certainly u won't get battery draining or heat issue
it needs also compatible kernel
anyway heat issue is not always because of hardware cause there s also heat-controller (or sth like this) inside firmware that can working not so good and u should repair ur phone by PCC
to be sure if it s hardware problem and ask for replacement, first completely restock it.
zhane0513 said:
so i've been playing Injsutice: Gods Among Us with mobile data (for me to logged on and to access daily challenges), after 20-30 mins of playing, the game started to drop its framerate and i felt the phone is hot. I exited the game and i accidentally press the camera icon, to my surprise, the camera says something like, 'You can not use the Camera due to high temperatere...."
so i installed elixir and cpu-z for me to know the temperature, after several hours, i tried again to play Injustice with mobile data off, the phone became hot after 40minutes of game play and it has a fluid framerate and the camera works fine. the temperature was around 47C.
i cooled down the phone, and played with mobile data on, after 20mins the game drops it's framerate and the camera is not working again. it has a temperature of 49.6C
the question is:
- i know playing hd graphics keeps the phone hot, but is it normal to all z1 users especially when it's already forcing the CPU/GPU to lower its performance and prevent the camera from being used?
- do i have the right to get a replacement for the phone?
- have you also experienced this when gaming? especially online?
note:
- i'm running a rooted, locked bootloader, firmware .136
- underclocked at 1.75GHz
Click to expand...
Click to collapse
try underclocking your cpu to 900mhz you'll notice no slowdowns in game but the phone will still overheat, that is because the GPU is causing the overheat and is the one struggling in games, not the monstreous CPU in the z1. you can try flashing doom kernel or AOSP kernel by android.fr to underclock your GPU.
The phone will get hot anyway, doesn't take much, but playing a hd game will cook the bugger. Never play when plugged in if you are, put your apps on a diet and get rid of anything that you can do without, lightening your load will help a lot. Personally I wouldn't consider it a problem unless its affecting gameplay. The drop in frame rate is the CPU clocking down to protect it, which is a good thing and quite normal. So you have a case on your phone? Try it without If you do. If the phone begins to shut itself down then that's a worry and you should certainly look for a replacement.
Hope this helps.
Sent from my Xperia Z1 using XDA Premium 4 mobile app
I decided to download Asphalt 8 last night to see how the Note 5 handles it, initially it looked good but after 20 seconds or so the frame rate slowed down considerably - I would guess less than 10 frames a second. I uninstalled it, cleared the cache, reinstalled but still the same issue. This is on High settings which is the default setting. It's like the phone starts to throttle after a short amount of time racing?
Is anyone else playing Asphalt 8, have you seen anything similar?
I downloaded AnTuTu bench and was getting over 60,000 which seems in line with other Note 5's and 3D Mark also seems to match up so i'm not sure if this is just Asphalt 8 or a bigger problem.
I installed CPU-z so I could monitor temperature and if I check it when the game is running slow the Exynos reports around 60c which doesn't seem that high?
i've only tried it on my S6e without any noticeable issues. do you have Power Saving mode off?
(Sent from another Galaxy)
Yup both power saving modes are definitely off.
There are drops in some games after minutes of gameplay, that because of Samsung TW DVFS, which basically monitors and throttles the CPU way too fast.
If u have root, u can set cpu govenor to performance when playing, that will eliminate all the lag, that what i do.
I can't be the only but has anybody noticed the phone overheating quickly with moderate gaming or even an antutu benchmark. This is without X mode. When I do the same with my K20 Pro, it doesn't overheat like the Rog Phone 2.
How are you defining overheating? The device throttling? Do you receive overheat warnings?
Just because a phone gets hot doesn't mean it's performing worse. If anything it could mean it has better heat dissipation due to better contact between cooling and cpu. I play dual screen 2 games at once for 3 hours straight and the cpu remained cool around 40C. I kept my cpu speed down because it was overkill anyway
willhemmens said:
How are you defining overheating? The device throttling? Do you receive overheat warnings?
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Click to collapse
Can feel the heat near the upper left of the back of the phone. Temps were in 40s.
40s is not overheating at all. ROG phone has higher surface temperature than some phones but it's because it's barely throttling even after 1 hour of gaming. No need to worry
https://m.gsmarena.com/asus_rog_phone_ii_ultimate_edition-review-1984p6.php
ermacwins said:
Can feel the heat near the upper left of the back of the phone. Temps were in 40s.
Click to expand...
Click to collapse
zed011 said:
40s is not overheating at all. ROG phone has higher surface temperature than some phones but it's because it's barely throttling even after 1 hour of gaming. No need to worry
https://m.gsmarena.com/asus_rog_phone_ii_ultimate_edition-review-1984p6.php
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Click to collapse
Exactly, it's not overheating, it's doing its job. It's moving that heat away from the internal components and to the outside of the phone via the vapor chamber, external vent, and aluminum side body section near the vent. Throw a slim case on the phone if you don't like feeling it warm in your hands, or tweak the game mode profiles to underclock the CPU and GPU and/or lower the thermal limit during games that make it heat up too much in your hand.
bluegizmo83 said:
Exactly, it's not overheating, it's doing its job. It's moving that heat away from the internal components and to the outside of the phone via the vapor chamber, external vent, and aluminum side body section near the vent. Throw a slim case on the phone if you don't like feeling it warm in your hands, or tweak the game mode profiles to underclock the CPU and GPU and/or lower the thermal limit during games that make it heat up too much in your hand.
Click to expand...
Click to collapse
Agreed. It makes perfect sense that the t6ip left is getting warm, that's where the vent is
Rog phone 2 tencent edition overheating and shutting down
My Phone overheats and shuts down when under heavy load, or while charging while im sleaping. it first happened while playing pubg mobile and streaming my game to youtube. I can feel it gets very hot and after a while it just switches off. i also tried the antutu stress test and when it reaches 5% it switches off, i opened the armory crate to check the temps while antutu was doing the stress test and saw that my cpu reaches 73°c and then again it switches off. this is with xmode off.
69dieskim69 said:
My Phone overheats and shuts down when under heavy load, or while charging while im sleaping. it first happened while playing pubg mobile and streaming my game to youtube. I can feel it gets very hot and after a while it just switches off. i also tried the antutu stress test and when it reaches 5% it switches off, i opened the armory crate to check the temps while antutu was doing the stress test and saw that my cpu reaches 73°c and then again it switches off. this is with xmode off.
Click to expand...
Click to collapse
That's definitely abnormal. You should try to get a replacement or warranty repair.
69dieskim69 said:
My Phone overheats and shuts down when under heavy load, or while charging while im sleaping. it first happened while playing pubg mobile and streaming my game to youtube. I can feel it gets very hot and after a while it just switches off. i also tried the antutu stress test and when it reaches 5% it switches off, i opened the armory crate to check the temps while antutu was doing the stress test and saw that my cpu reaches 73°c and then again it switches off. this is with xmode off.
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Click to collapse
any updates. i’m having the same issue.
Same here. When I play games like ML or any games my phone overheating fast then my screen will turn off ..and another issue when I charge my phone while overheat my phone will shutdown
does anyone knows how to fix this?:crying::
I'm having the same issue. Charging overnight - it gets really hot, and sometimes it'll randomly reset. Not gaming or running much in the background. It happened since the last update prior to the most recent
Keep in mind that Rog phone 2 has a SnapDragon 855+ and + means it's overclocked. While other normal phones out there runs on default speed settings. So that's probably why Rog phone 2 can get hot quickly due to it's overclocking.
Mine gets very hot along the edges. In fact it gets so hot along the edges that it burns my fingers. CPU temp doesn't ever go much above 45 but the sides become untouchable... Is this a feature designed to stop you playing and thus save the phone from melting in your hands? ??
aegdawson said:
Mine gets very hot along the edges. In fact it gets so hot along the edges that it burns my fingers. CPU temp doesn't ever go much above 45 but the sides become untouchable... Is this a feature designed to stop you playing and thus save the phone from melting in your hands? ??
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Click to collapse
I had this problem on Android 10, but the problem was reduced when downgrading back to Android 9.
TikiThePug said:
I had this problem on Android 10, but the problem was reduced when downgrading back to Android 9.
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Click to collapse
Yep android is a dealbreaker. Extreme overheating cause of the software.
After long time and intensive research, I found the real problem which is cpu/gpu refusing to throttle while on load. Usually the system reduces the clock speed of the cpu to keep the temperature between acceptable working range (room temperature - max of 60°c)
If cpu doesn't throttle, the cpu temperature rises until it reaches the max (i.e 65°C which is critical temperature as per A10s updated thermal framework) and shuts down the device.
I found a workaround which involves reducing manually the clock speed as the temperature increases.
But it requires tasker app(paid) and root to work.
A month ago or so, i had this random period of time where perfZ started to show "-" for temperature ( i assume its gpu temperature because it doesnt match with battery or cpu temp from another app) and my phone was heating up much more in games but so was the performance was way better.
Normally after thermal throttling kicks in and device reaches heat equilibrium, my battery would sit around 38-39C, cpu at 42-43C. But in that time period where it showed "-", my equilibrium was battery sitting at 44C, cpu at 47-48C. Phone was considerably hotter to touch but you could still game on it. And performance was way better, it would fall to 50fps min instead of 40fps, which is very noticable. (Dont have exact numbers maybe a bit better)
Idk how this happened as it randomly happened one day but does anyone know how to make this work? My device isnt rooted. (s10+ exy)
(Small note: Using game plugins at max performance or custom doesnt help, maybe they arent optimised for dead by daylight, because thats the only game i play)
So I disabled the game booster and game launcher, also currently trying to disable the game optimization service but can't.
The phone is experiencing a fps drop at least every 10 seconds or so when I am playing pubgm on the lowest graphic setting.omegle xender
Does anyone else have this issue? CPU usage was never 100%. (and gpu usage is always below 15%) In fact, it pretty much stays around 50% all the time, so I don't really have a clue why it is having a stutter/lag every now and then.
Also, there seems to be some sort of input lag. Not sure if that is related to the issue above.