Trying to contact Google - Google Pixel 5 Questions & Answers

I need to file a warranty claim on my pixel 5, and if I call it says to use their help function but keeps running me around in a circle. Anyone know how to contact Google? Nothing is working....covid everyone uses it as an excuse

Did u try to open a chat? I did that a month or so ago for asking a quest regarding esim usage , and got a google agent within a minute and the problem solved.

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T-Mobile email send suddenly stopped working.

Hi all,
Anyone else experiencing problems sending mail?
Incoming works fine (I have my own settings in there - POP3 etc) but sending has recently stopped.
I use smtp.t-email.co.uk (no authentication) and it has been working fine. Doesn't matter what network connection I use.
Error: "The message(s) could not be sent. Check that you have network coverage and that your account information is correct. Then try sending again."
Any ideas guys?
Ratzz
Yeah, im getting it too.
Same - I suspect that tmobile changed something in its settings or perhaps the ISP we all use stopped accepting smtp traffic from tmobile.
There was some talk a while ago about TM UK barring smtp through smtp.t-email.co.uk if they thought you were spamming but I think they were supposed to send you a message/letter to tell you they were stopping it. Might be worth a call to customer services?
Nah i wouldnt worry too much, it happens with T-Mobile every now and then, last time it happend to me was about 2 months ago, for about 1 and a 1/2 days
RavenY2K3 said:
Nah i wouldnt worry too much, it happens with T-Mobile every now and then, last time it happend to me was about 2 months ago, for about 1 and a 1/2 days
Click to expand...
Click to collapse
Still happening --- maybe about 4 or 5 days now.
Thought it might just be me ... very surprised at the response.
I'll dig around a bit more and call T-Mobile tomorrow.
Maybe worth having a look at this on the T-Mobile site: http://www.t-mobile.co.uk/help-and-advice/phone-support/
I think you can set-up email from there.
ratzz said:
Maybe worth having a look at this on the T-Mobile site: http://www.t-mobile.co.uk/help-and-advice/phone-support/
I think you can set-up email from there.
Click to expand...
Click to collapse
Well that didn't work!
I have just started getting this problem too. I use tmobile uk and can receive ok and I am with plusnet but am sending via tmomile. It was working fine - please help.
Im afraid to say that ive had this problem for over a month now... i havent had the time to really go into things & find out the problem, so i've just been going to my gmail account thru PIE and replying to emails that way...
it would be nice if t-mob could actually not screw things up... i tried that t-mob help link... didnt work either
Same here, has been like this for 4 or 5 days now.
I deleted my POP account and set it up again, still the same problem.
This has happened to me in the past, normally resolved itself in a day or so.
Back Online.
Just to let you know it must be back online as ive been sending and receiving messages all day.
Yep, mine too - must have been down fo about a week...
What are they playing at?
Well, that didn't last long. Back to probldems...
Called T-Mobile today as problem re-appeared pretty quickly.
I was advised by technical support that I should be using smtp.t-email.co.uk (no authentication) but I have been using this anyway.
He said that there has been issues with the smtp server that they were informed were fixed today. He repeated this a couple of times.
He said to give it another 24 hours to see if things resolve.
HTH
I called T-mobile yesterday about this.
they have brought the server down as the was too much spamming going on. I explained to the support manager that this is not a good thing! I explained I had been using it for 4 years and it is splattered all over their documentation to use it and if they are now suddenly removing it, then as far as I was concerned I could terminate all 3 phones we have on the account as they are all advertised as having "Windows email" facilities. She did tell me that their department had been inundated with calls regarding this.
To cut a long stroy short she agreed to give me £5 off my Web 'n' Wlak package for 3 months, as Germany have told them it maybe down for 3 months while they reseasrch alternative solutions. She couldnt give me money off because of this exact issue as its a free service, and so she could authorise the £5 a month off it was because I couldnt utilise my Web 'n' Walk package fully.
So...call them up and say youre not happy. Explain that you cannot do something which is advertised on their website and youll get "compensation"
benktlottie said:
I called T-mobile yesterday about this.
they have brought the server down as the was too much spamming going on. I explained to the support manager that this is not a good thing! I explained I had been using it for 4 years and it is splattered all over their documentation to use it and if they are now suddenly removing it, then as far as I was concerned I could terminate all 3 phones we have on the account as they are all advertised as having "Windows email" facilities. She did tell me that their department had been inundated with calls regarding this.
To cut a long stroy short she agreed to give me £5 off my Web 'n' Wlak package for 3 months, as Germany have told them it maybe down for 3 months while they reseasrch alternative solutions. She couldnt give me money off because of this exact issue as its a free service, and so she could authorise the £5 a month off it was because I couldnt utilise my Web 'n' Walk package fully.
So...call them up and say youre not happy. Explain that you cannot do something which is advertised on their website and youll get "compensation"
Click to expand...
Click to collapse
Hmm ... thats interesting, and also a pain in the arse.
I don't see how they are receiving more spam than any other smtp server out there. Thing is, if I could use my usual smtp server that I use for work, I wouldn't mind, but this also does not work. I use the same settings as on my desktop PC and get the same error message.
It's so frustrating -- especially as this is a key feature of the PDA ... not being able to use email is worse for me than not being able to text (which was also knackered today, now resolved).
I will call back tomorrow and discuss this with them...
Thanks for the update.
Right then, its just stopped working for me again... until I put the proxy server IP address back in, then it started working again.
Can someone else try this so we rule out this being a "one off".
The address is 149.254.201.132 and http port 8080
RavenY2K3 said:
Right then, its just stopped working for me again... until I put the proxy server IP address back in, then it started working again.
Can someone else try this so we rule out this being a "one off".
The address is 149.254.201.132 and http port 8080
Click to expand...
Click to collapse
My settings are as yours are, but still no luck with it -- what a pain!
ratzz said:
My settings are as yours are, but still no luck with it -- what a pain!
Click to expand...
Click to collapse
I had the same problem with Telia here in Denmark, except that sending e-mails didn't work from day 1 with the TYTN II. So I didn't really know what was the problem - the TYTN II or the smtp server (which btw worked fine with my Treo 650). But all of a sudden, smtp started working without me changing a bit on the TYTN II. So I figured it must have been something wrong with the smtp server. Funny thing is though, while searching for the error, I downloaded a third party e-mail application (can't remember the name), and that sent e-mails through the smtp server just fine, while pocket outlook did not. Go figure!

Strange SMS Number

Hi,
Just a quick one, wondering if its happened to anybody else before.
I got a couple of text messages the other day but the received number was about 20 digits long? It started off OK, with the right country code and mobile provider code, then its was just loads of random numbers?
Dunno if its the phone or somebody spoofing texts to me? Kinda weird! Just wondering if anybody else has had this issue?
Oh and I have swiftBL ROM.
Actually, while I'm here, I asked this question the other day, but lost the thread!
Is it possible to have an option to surf via WiFi, because whenever I click the browser it automatically starts to use HSDPA, but I'd be at home with me WiFi or in work with WiFi and I want to tell it to use the!
Thanks,
DG.
wifi
just turn wifi on in comms manager...jobs a good one
can't help you with the sms....but its working ok here
must be a dodgy sms...just bin it...or google the number and see if something pops up
have a good day

Call comes up with OLI=62.... sometimes..

Hi,
Just got the verizon S8 a week ago and this has been driving me nuts. When my gf calls, her name doesn't come up. Only displays her number. My contacts are on my gmail account. All other contacts i have show up. She has an iphone and her name showed up on my old s5. Her phone is already set to display caller ID and so is mine. I spend like a few hours aday trying to troubleshoot this.. No luck whatsowever. Weird thing is, sometimes when she calls, her number appears with a ;oli=62 behind it. Example: 714-555-5555;oli=62. I googled oli (originating line information) but it makes no sense to me..
Things i've tried already:
1) resync gmail contacts
2) deleted her contact on gmail/phone/etc
3) readded her contact to phone internal storage and also gmail again
4) tried in safe mode to see if a application is blocking it
5) rebooted phone of course
6) re-adding her contact info with her data deleted from gmail
7) called verizon support
8) and last but not least.. reset/restored original s8 to factory
HELP.. i was gonna try to exchange the phone for another s8 but i really don't think that might be the issue.. i tried researching IPHONE issues with caller ID not showing up but all her settings seems correct.
Thanks in advance.
Same...
I'm having the same issue on my Note 5 after updating to Nougat. I'm having the issue with only one friend, no one else.
I found a temp fix. Go to your a computer and log into your Google contacts. Add that weird number. Example. 555-555-5555;oli=62 to the contact along with the regular number. That should fix it.
Sent from my SM-G950U using Tapatalk
Same issue on my new s8+, adding the number plus ;oli=62 on the Google contacts via editing from your Google contacts from googles website works great, thanks for the work around. The only problem I have with these Samsung devices is the slow ass updates. Their still on 7.0 even though 7.1.2 has been released for months
Me too. I have a Note 5 on VZW. Pretty sure it started after the Nougat update as well. And also for only one contact. I know I could add those characters to the contact info, but I want to know why the heck it happens for only one contact. Found this info (not that it cleared up jack for me, lol) - https://www.dialogic.com/webhelp/IMG1010/10.5.3/WebHelp/oli_isdn_sip.htm
i have this same problem. It is on a S6 and has been happening since before the Nougat update. It only happens to me for 2 contacts 1 full time and the other off and on. If i look at the missed calls screen afterwards the phone displays the correct contact just during the incoming call is it not displaying.
the problem actually stopped for me around the time of the roll-out and then started back up a week or so later.
The only connection that i can find is that both of them use Family mobile (T-mobile) service.
Last time i researched this problem, i found the same problem a few years ago with T-mobile and VOIP phones but never found a solution
its the feds
Are you just being a douche or are you serious?
cwats04 said:
i have this same problem. It is on a S6 and has been happening since before the Nougat update. It only happens to me for 2 contacts 1 full time and the other off and on. If i look at the missed calls screen afterwards the phone displays the correct contact just during the incoming call is it not displaying.
the problem actually stopped for me around the time of the roll-out and then started back up a week or so later.
The only connection that i can find is that both of them use Family mobile (T-mobile) service.
Last time i researched this problem, i found the same problem a few years ago with T-mobile and VOIP phones but never found a solution
Click to expand...
Click to collapse
This is the same problem I'm having. I have the S8 on Verizon the two contacts whose numbers don't work are both on T-Mobile. One of the numbers it happens to constantly and has the xxx-xxx-xxxx;oli=62 while the other number does it intermittently w/o the extra's at the end.
"Me To" Bus
Ok, I'm a "Me to" I blocked all phone calls except for people in my contacts, because of all the Spam calls.
But my best friend gets blocked because of this problem.
I have a Samsung S4 Note, Also using Verizon. And google contacts.
I'm going to save him only under Verizon Contacts. And see if that does anything.
He is using a Blu Phone and also using T-Moble.
Anyone have any idea's?
Jim
my phone just started doing this when I installed a reminder ap. I uninstalled it, and it stopped. Hope this helps.

Can't download from play store

So I've got a couple problems that I hope someone here can help me fix.
I've only had my phone for a few days and things were going great until this morning. I received a text message and replied to it, but my response just sat on "sending..." until it failed. Once it failed I was able to tap on it to send it again, and it went through. Tested sending other messages to the same person and one other and I'm having the same issue. One person has a Galaxy S8 and the other an iPhone SE, so it's not limited to just Android or iOS users. All texts I try to send sit on "sending..." forever until they fail, then they send right away if I tap to resend. I've tried every supposed fix that I could find online to people that were having the same problem on older Samsung phones, but nothing has helped. The one solution that seems like it might help, I can't find on this phone. I've used both the stock Samsung Messages app and the Google Messages app, they both refuse to send messages and I can't find this setting in either app or in the phone settings. The setting I am referring to is called "message center" and it's supposed to be in the settings for the messages app, where you can change a number that corresponds to your carrier to allow text messaging or something like that. Like I said, I have no problem receiving texts.
My other issue is one I actually ran into on my Note 4 I was using before I got the 9. I had 8.1 installed on the 4 but I tried everything I could find online to try and fix this issue too, but didn't really have any luck. Now the problem has returned on my 9, I can't download updates or new apps from the Play Store. They just sit on "downloading". The download might finally start after letting it sit for an hour or so, but they won't initiate right away. So I've taken to using APKPure or APK Mirror to do my updates.
I've tried many things to solve both issues, but nothing has helped. The only thing I've not done is a factory reset because I really don't want to go through that already. Plus I did factory resets/clean ROM installs on the Note 4 and the Play Store issue always came back. I'm at wits end and am about ready to switch to an iPhone for good. Really don't want to as I much rather prefer Android and especially the Note phones, the 9 is a beast. But I can't take this Play Store issue much longer and not being able to send texts is not acceptable. So any help on either issue would be greatly appreciated. Thanks!
Have you tried changing your network settings? Have you made any modifications to your phone? Is play store problem on WiFi, mobile data, or both? Have you cleared data in play store and services? I think if you've had the problem with two of your phone, is there some commonality between the two? Some none mainstream apps or modification you did to both? If you've tried any and all fixes you've seen on Google, I think you need to factory reset, no point jumping through hoops to fix it if you're not willing to do a reset once at least. There are limited backup capabilities without root that you could use. But really you want to reset, and use as close to factory settings as you can for a while and see if the problem is still there before adding all your own apps and stuff.
What mods have you done to the note 9? Doesn't sound like a stock setup you got going there.Are you using the stock factory sms app or did you download an apk of it from apk pure?
My next question would be what network are you on and where and what model device.?
Sent from my SM-N960U1 using Tapatalk
The text message issue seems to have resolved itself. I'm hoping it was just an issue with my network and won't return. I'd still really like to find the "message center" setting that's mentioned so many times online though in case I need it in the future.
I didn't bother listing what network I'm on since these issues appear to happen on many models of phones and all networks, but here is my info. 512gb model Note 9 on Spectrum Mobile, who is using Verizon's network I believe. My Note 4 on the other hand is a T-Mobile version running on their network through Straight-Talk.
Both issues happened on wifi and lte.
Like I said, I've done everything listed online I could find. I've cleared app cache, app data, reset network settings, booted into safe mode, booted into recovery to clear cache, installed the absolute newest versions of play services and play store apks, and whatever else I've read or thought of. And like I said, I've done clean installs/factory resets on my Note 4 to try and fix the play store issue and it always comes back. So I highly doubt doing so will permanently fix it on the 9.
I've been using Android since it first was released and have been in IT for much longer, but this play store issue has me stumped. The 9 isn't modified in any way other than running a dark theme from the Samsung Theme app. I guess if nothing turns up here I will give it a few days and then do a reset if it doesn't resolve itself, reinstall apps slowly so I can see if one of them is responsible even though safe mode ruling them out didn't work.
You don't need to worry about the message center, I'm pretty sure it's not even a thing anymore, I remember it from the days of the Nokia 5110 haha. If you really want to know it and your messages app has a setting to add it you can call your network provider for it or look on Google for your networks message center, but I'm sure it's not even necessary, especially if your test messaging works, if you needed to enter the message center and you didn't, you wouldn't be able to text at all. As I said, I'm positive it's a thing just from the olden days anyway.
As for play store, I have had a similar problem in the past but it was always just a short lived issue that resolved itself, but if it's happening to you repeatedly then I don't know, other than a reset.

Question RCS stopped working?

A week ago, RCS messaging on stock Samsung App was still working. Updated the Carrier services app on Google play and it seems to have turned off the RCS feature. Called Vodafone (carrier) and asked Samsung about the issue. The seem to be throwing the ball back and forth with no solution. I've tried the google messages but it's stuck on verifying. Done some troubleshooting with no effect.
Went back on the default Samsung Messaging app but it says Registration failed.
Anyone going through the same thing? Who's got solutions that worked for them
mpore14 said:
A week ago, RCS messaging on stock Samsung App was still working. Updated the Carrier services app on Google play and it seems to have turned off the RCS feature. Called Vodafone (carrier) and asked Samsung about the issue. The seem to be throwing the ball back and forth with no solution. I've tried the google messages but it's stuck on verifying. Done some troubleshooting with no effect.
Went back on the default Samsung Messaging app but it says Registration failed.
Anyone going through the same thing? Who's got solutions that worked for them
Click to expand...
Click to collapse
Where do you live ?
I had the exact same issue, first you need to verify your number on Google Messages, if it does not work : Airplane Mode, wipe date of Carrier Services and Messages app, then try again.
For me it has been stuck on verifying for 3 days. Jibe service was buggy.
When it's verified, download Google Chat, and go back to the Samsung app, a prompt is gonna ask you for your phone number, and that's it.
I live in New Zealand.
Thanks! I've already done that. Ill wait for a few days to try again
And, then people wonder why so many businesses in the US are adopting iMessage to communicate with their customers instead of RCS. Google has got to take control of RCS completely. Otherwise, there's no hope for it. These carriers are worthless animals.
nixnixnixnix4 said:
And, then people wonder why so many businesses in the US are adopting iMessage to communicate with their customers instead of RCS. Google has got to take control of RCS completely. Otherwise, there's no hope for it. These carriers are worthless animals.
Click to expand...
Click to collapse
If they wanted to, they could just use SMSor anything else universal.
USA just love Apple, that's it
Nat.smith26 said:
If they wanted to, they could just use SMSor anything else universal.
USA just love Apple, that's it
Click to expand...
Click to collapse
SMS doesn't work well for business related chat -- too many features lacking.
I don't think people really care about the RCS feature above other features their preferred texting app may have. Otherwise everyone would just switch to Google messages and that would be that. But nope. My entire extended family of around 50 relatives are 98% Android users. I would say only 4 of us use Google messages. And that's cause I forced my two kids to and then installed it in my cousins galaxy without him knowing and he just left it on. That's it.

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