Mypixel 4xl sometimes randomly shuts down I think an app, may be responsible.
Ampere says my battery is good.
im bootloader unlocked running 12 beta.
but it was shutting down before 12 beta i wiped everything.
was fine for 2 weeks now its doing it again.
anyway to arrange apps by date,so i can see what may be causing this?
I would flash factory stock again and wait a while before installing any root apps. It may be hardware related, or battery connection related. Meanwhile keep an eye on battery temp. Any chance you were outside in the heat when the phone shut down? The other thing you could try would be to put it in safe mode. If it does it in safe mode it is more likely hardware.
So I have a similar problem after installing the latest security update... My phone pixel 4 xl was just fine prior, but now it will turn off randomly when the screen goes off (or is locked to turn the screen off). I can only turn the phone back on after I plug it in to a charger. Interestingly, the battery and phone will keep running and the battery will drain normally so long as I keep the screen/interaction active. Ideas? Thinking about flashing a custom ROM. This phone is stock and nothing has been done to it. I also reset to factory to see if that was the fix, but no joy. Help?
@Springcrime
If the problem remains after a factory reset, you very likely have a hardware issue. The two main battery related issues are 1) the battery connection issue (abnormal or stuck battery percentages) , and 2) the swollen battery issue (no wireless charging, back glass separation (it's not easy to see). Flashing a custom ROM will only add multiple variables that will not solve the problem over restoring the phone to factory stock like you have already. As a last ditch effort, you could flash the phone with a full image and letting it wipe (don't edit the flash-all.bat). If that doesn't fix it you probably need to starting thinking any warranty options, or repair.
v12xke said:
@Springcrime
If the problem remains after a factory reset, you very likely have a hardware issue. The two main battery related issues are 1) the battery connection issue (abnormal or stuck battery percentages) , and 2) the swollen battery issue (no wireless charging, back glass separation (it's not easy to see). Flashing a custom ROM will only add multiple variables that will not solve the problem over restoring the phone to factory stock like you have already. As a last ditch effort, you could flash the phone with a full image and letting it wipe (don't edit the flash-all.bat). If that doesn't fix it you probably need to starting thinking any warranty options, or repair.
Click to expand...
Click to collapse
Normally I'd agree with that advice, but this literally and noticeably occured immediately after installing the latest security update. As a test, I've been running the battery down with videos, so long as I ensure I don't manually lock or turn the screen off, the battery has drained normally. No crashes or shutdowns while actively using the phone. Wireless charging works fine, and no visible swelling. Any other ideas? I joined the beta 12 program for the hell of it to see if that changes anything... Currently waiting for the push to my phone so I can download it.
Springcrime said:
So I have a similar problem after installing the latest security update... My phone pixel 4 xl was just fine prior, but now it will turn off randomly when the screen goes off (or is locked to turn the screen off). I can only turn the phone back on after I plug it in to a charger. Interestingly, the battery and phone will keep running and the battery will drain normally so long as I keep the screen/interaction active. Ideas? Thinking about flashing a custom ROM. This phone is stock and nothing has been done to it. I also reset to factory to see if that was the fix, but no joy. Help?
Click to expand...
Click to collapse
Try disabling the screen lock.
Double check all security settings.
As for all updates, if the OS is running fast and stable... leave it be.
Pie and above are pretty secure unless you do something stupid. As you can see a malware forced factory reset be less trouble than an update induced one. In 7 years of using mostly outdated android OS's never once did I need to do a factory reset because of malware.
My current Pie load is over a year old running fast and stable. It hasn't been updated in over 1.5 years... and it won't be.
It's impossible to get BH to install the latest ROM, and even I don't wanna judging from Google crappy OTA updates.
I only update for security not anything else though.
blackhawk said:
Try disabling the screen lock.
Double check all security settings.
As for all updates, if the OS is running fast and stable... leave it be.
Pie and above are pretty secure unless you do something stupid. As you can see a malware forced factory reset be less trouble than an update induced one. In 7 years of using mostly outdated android OS's never once did I need to do a factory reset because of malware.
My current Pie load is over a year old running fast and stable. It hasn't been updated in over 1.5 years... and it won't be.
Click to expand...
Click to collapse
So far so good on the screen lock. I wonder if it has anything to do with the facial recognition feature (which I enabled at the same time after the update). We'll see how this goes!
Springcrime said:
So far so good on the screen lock. I wonder if it has anything to do with the facial recognition feature (which I enabled at the same time after the update). We'll see how this goes!
Click to expand...
Click to collapse
Meh, play with it. Usually you'll figure out what's going on... they are complicated little devils.
Related
Hi Everyone
Bit of help please.
Having problems over the last 20 days or so. The phone keeps powering down completely at random.
I had flashed No Root Stock Debloated/Deodexed N6 ViPER|Atmos Audiophile 1.6 and after a week the above started.
Fully wiped (including data) the N6 and re-installed from a OTG USB through TWRP. After a week the same random shut-downs began again.
Another full wipe and installed ver 1.7 from the above and within a couple of days the shutdowns started again.
Today thought a different ROM may be the answer. Full wipe and tried [MMB29U/Q][6.0.1][STOCK][OMNI][MOKEE][CMTE][LAYERS] FLUENCE HD9 and the shut-downs are still here.
Seems to be getting worse.
Not using layers or anything abnormal - nova launcher and popular apps, nothing strange. No Kernel optimizations.
Really stumped as to what I have done. Wondering if I have a HW fault rather than custom rom or apps. Going to un-root, lock the BL and give Google stock image a go, unless anyone has a suggestion.
TIA
Any water damage that you can think of? Any parts of the phone getting extremely hot?
You could try ordering a new battery, and see if that fixes the issue, as it is not a software issue.
I'm also having a similar issue, but it occurs when trying to open camera and having relatively low charges(%20). I could not pinpoint my issue exactly but generally complete shutdowns caused by battery problems(temperature, voltage, mis-feedback). Like flyeyes says it is probably a defected battery unit.
Grab some logcats or a crash message. Without them the only thing I can advise is that it is one of your apps causing it or a hardware issue.
Have you tried complete stock firmware from Google with no customizations? If so, does it happen then? If it happens on complete stock from Google you might be looking at a hardware issue. If it only happens on custom ROMS after you set them up, then it might be an inconsistency with whatever apps/changes you make to it.
After a lot of issues i just ended up downgrading back to kitkat on my galaxyTab S8.4 wifi, from lollipop.
Issues i was experiencing were:
-totally unreliable battery meter & performance. - Could read 100%, and 10 mins later would read 5% and turn off.
-screen flicker - lines would flicker across the screen randomly, usually before the device crashed.
-Rebooting - the device would randomly reboot, but usually happened 3-4 times per hour, making the device useless.
-screen freeze - the touchscreen would stop working randomly, usually before it rebooted itself.
Ive just gone back to kitkat (voided my warranty in the process) and its still to be seen if downgrading resolves the battery issue, but already the screen flicker seems to be gone. Il update after a day or two use.
Very annoyed with Samsung for releasing an unusable update that rendered the tablet useless & the solution was to load a rom myself, voiding the warranty.
Have experienced absolutely none of the issues you refer to on my SM-T805.
Runs just fine for me.
Downgrading to KITKAT doesn't void your warranty.
ashyx said:
Have experienced absolutely none of the issues you refer to on my SM-T805.
Runs just fine for me.
Downgrading to KITKAT doesn't void your warranty.
Click to expand...
Click to collapse
I agree with ashyx , my tab s runs fine n dandy , sounds like you have a faulty unit schmintan
I don't know if your tablet has Knox, you can see status if you go under status in about device, usually, and see if it is "official" or not.
Far as what you did, before you went and loaded a ROM, I would have done a factory reset. Quite often, settings/apps brought over from a previous version cause issue. I don't care if the upgrade tells you too or not, read through the forums and you'll see it littered with people stating how they noticed a massive improvement after their upgrade once they factory reset. Yes, it does suck, but these days Android makes it very easy to do.
schmintan said:
After a lot of issues i just ended up downgrading back to kitkat on my galaxyTab S8.4 wifi, from lollipop.
Issues i was experiencing were:
-totally unreliable battery meter & performance. - Could read 100%, and 10 mins later would read 5% and turn off.
-screen flicker - lines would flicker across the screen randomly, usually before the device crashed.
-Rebooting - the device would randomly reboot, but usually happened 3-4 times per hour, making the device useless.
-screen freeze - the touchscreen would stop working randomly, usually before it rebooted itself.
Ive just gone back to kitkat (voided my warranty in the process) and its still to be seen if downgrading resolves the battery issue, but already the screen flicker seems to be gone. Il update after a day or two use.
Very annoyed with Samsung for releasing an unusable update that rendered the tablet useless & the solution was to load a rom myself, voiding the warranty.
Click to expand...
Click to collapse
Hi, have you solved The issue downvrading? I have The same problems you described.
same issues
White lines then crashes, battery life under 4 hours,
Sounds like a case of broken hardware or one seriously misbehaving application. And in general, if nothing works, I'd recommend to do a full factory reset of the tablet after the lollipop upgrade (erasing all of your data and settings of course). The only issue that concerns me about lollipop is the increase in battery drain at idle. You need to hunt down for the apps that keep your tablet awake. But spend a full battery charge in minutes? No way. Impossible. Get the tablet replaced.
I've been having the same issues. When I did a clean install, the tablet worked fine. However, as I install various apps, the issue begins again. I haven't been able to identify a particular app.
Going to try Marshmallow and see if it's more stable
If you both post your apps list that might be interesting see if you both share an app?
bigaloz said:
I've been having the same issues. When I did a clean install, the tablet worked fine. However, as I install various apps, the issue begins again. I haven't been able to identify a particular app.
Going to try Marshmallow and see if it's more stable
Click to expand...
Click to collapse
nope. no stable mm roms yet.
Well, I've upgraded to Marshmallow and whilst it took a few goes to get it up and running properly (problems with installing gapps) it's working fine (mostly) now.
I've only had it running for a day but it is much smoother and quicker than kitkat and lollipop. So far there hasn't been any random shutdowns. It's too early to say whether battery life is better.
The only problems I've had is the camera isn't working (haven't bothered to look for a fix yet) and auto rotation doesn't work all the time.
I'll keep you up to date on how things go but so far I'm very pleased with the upgrade. I might now upgrade my 10.5
schmintan said:
After a lot of issues i just ended up downgrading back to kitkat on my galaxyTab S8.4 wifi, from lollipop.
Issues i was experiencing were:
-totally unreliable battery meter & performance. - Could read 100%, and 10 mins later would read 5% and turn off.
-screen flicker - lines would flicker across the screen randomly, usually before the device crashed.
-Rebooting - the device would randomly reboot, but usually happened 3-4 times per hour, making the device useless.
-screen freeze - the touchscreen would stop working randomly, usually before it rebooted itself.
Ive just gone back to kitkat (voided my warranty in the process) and its still to be seen if downgrading resolves the battery issue, but already the screen flicker seems to be gone. Il update after a day or two use.
Very annoyed with Samsung for releasing an unusable update that rendered the tablet useless & the solution was to load a rom myself, voiding the warranty.
Click to expand...
Click to collapse
Hola, which procedure did you follow to downgrade OS to kitkat? I m right now on official Lollipop without root.
I had a notion that even if we downgrade to kitkat screen flicker will remain.
Awaiting your reply- thanks in advance
schmintan said:
Very annoyed with Samsung for releasing an unusable update that rendered the tablet useless & the solution was to load a rom myself, voiding the warranty.
Click to expand...
Click to collapse
If your issues are caused by Lollipop wouldn't everyone one else with Lollipop experience the same issues? I have absolutely none of the problems you mentioned and I have had Lollipop installed since it was first made available for this tab. Seems to me you more then likely have a hardware problem. You said you were going to update in a day or two but you haven't so far. I'm curious if downgrading solved your issues.
Sent from my SM-T800 using XDA-Developers mobile app
schmintan said:
After a lot of issues i just ended up downgrading back to kitkat on my galaxyTab S8.4 wifi, from lollipop.
Issues i was experiencing were:
-totally unreliable battery meter & performance. - Could read 100%, and 10 mins later would read 5% and turn off.
-screen flicker - lines would flicker across the screen randomly, usually before the device crashed.
-Rebooting - the device would randomly reboot, but usually happened 3-4 times per hour, making the device useless.
-screen freeze - the touchscreen would stop working randomly, usually before it rebooted itself.
Ive just gone back to kitkat (voided my warranty in the process) and its still to be seen if downgrading resolves the battery issue, but already the screen flicker seems to be gone. Il update after a day or two use.
Very annoyed with Samsung for releasing an unusable update that rendered the tablet useless & the solution was to load a rom myself, voiding the warranty.
Click to expand...
Click to collapse
i have found a fix for the white lines. but you need root
share the fix
zalso said:
i have found a fix for the white lines. but you need root
Click to expand...
Click to collapse
what is the fix? please share! i have root, i have the problem, and it is super irritating!
Fix
brio09 said:
what is the fix? please share! i have root, i have the problem, and it is super irritating!
Click to expand...
Click to collapse
here buddy http://forum.xda-developers.com/gal...-flicker-screen-freezes-t3374336#post66951302
I have the 8.4 and 10.5, both are stock running lollipop and neither device has had the issues you are having!
Sent from my SM-T800 using XDA-Developers mobile app
screen freeze + screen flickers bright flash bars
random reboot, screen freeze and crazy screen flickers with bright flash bars), which occurred when it had low battery
(may be not relevant but have also just given up on firefox for chrome!)
this seems to sum up my experience in the last week or so, I thought I was heading for some hardware failure but parallels what others are reporting....
SM-T705Y running 5.0.2 (LRX22G)
looks like update from 20th May which would be around when this started
Hi all,
Can anyone help with this issue. I can see no long discussion about it which seems to suggest it's either rare (not great) or something I am doing (probably).
My WiFi status appears to be fine throughout the day, when in regular use. I have no speed issues (connection speeds as expected for my home internet), no random drops or on/off switches and no seeming battery drain. I have all additional services on (Bluetooth, location and NFC as I want the phone to be fully functional at all times and not just 'look nice') and despite this I get what I would expect in battery life (c. 6 hrs screen on time). YET, amongst a few other problems (what is the slider customisation about - awful!) the one I can't fathom is this:
My WiFi switches off over night presumably when the phone goes into deep sleep. I have gone into the advanced settings and set it to 'Always on' but this doesn't seem to keep it 'always on'. I wake up in the morning and it is off. I was running some Tasker profiles (which seem to make little difference given the slider issue noted above) but actually my WiFi isn't one off the Tasks effected by a night time profile.
Any help would be appreciated.
AS a secondary question, I switched my VPN over to Canada as suggested and was provided with the Nougat update. I haven't yet tried it but was wondering if there are any bugs that I should consider before switching over given I am 4 days into owning this phone and still haven't ironed out certain things in Marshmallow.
Just as a follow up question, would the 'turn Doze off' option help with this? Surely I shouldn't have to do this though?
Am I the only one having this issue? That would suck. Even so, would anybody more adept at these things than me like to have a guess at solving the issue.
IV had agresive dose mode on and haven't had any wifi problems but I am on 4.0.1 so might want to just update it as it's really stable and I haven't had any issue except having to reconfigure the APN settings. PS if you do update reset you phone after as some people have said it helps with the new file system.
Greedyfly said:
Hi all,
Can anyone help with this issue. I can see no long discussion about it which seems to suggest it's either rare (not great) or something I am doing (probably).
My WiFi status appears to be fine throughout the day, when in regular use. I have no speed issues (connection speeds as expected for my home internet), no random drops or on/off switches and no seeming battery drain. I have all additional services on (Bluetooth, location and NFC as I want the phone to be fully functional at all times and not just 'look nice') and despite this I get what I would expect in battery life (c. 6 hrs screen on time). YET, amongst a few other problems (what is the slider customisation about - awful!) the one I can't fathom is this:
My WiFi switches off over night presumably when the phone goes into deep sleep. I have gone into the advanced settings and set it to 'Always on' but this doesn't seem to keep it 'always on'. I wake up in the morning and it is off. I was running some Tasker profiles (which seem to make little difference given the slider issue noted above) but actually my WiFi isn't one off the Tasks effected by a night time profile.
Any help would be appreciated.
AS a secondary question, I switched my VPN over to Canada as suggested and was provided with the Nougat update. I haven't yet tried it but was wondering if there are any bugs that I should consider before switching over given I am 4 days into owning this phone and still haven't ironed out certain things in Marshmallow.
Click to expand...
Click to collapse
This happens when people is crying about updates every day. Then, when the updates are available, they update it in the first minute and again, they start crying, that they encounter bugs and stuff that doesnt work as it should, even if they dont have any idea how to revert their OS to the previous working one. People should learn how to be patient and enjoy their phones without being so greedy about updates.
Just sit tight, enjoy your phone, READ forums about latest updates and the problems encountered on that specific update ( since its still a beta update, and an early one , called Beta 1 ). If they seem to be fine with those issue, ONLY then should update to the latest one.
smilirulz said:
This happens when people is crying about updates every day. Then, when the updates are available, they update it in the first minute and again, they start crying, that they encounter bugs and stuff that doesnt work as it should, even if they dont have any idea how to revert their OS to the previous working one. People should learn how to be patient and enjoy their phones without being so greedy about updates.
Just sit tight, enjoy your phone, READ forums about latest updates and the problems encountered on that specific update ( since its still a beta update, and an early one , called Beta 1 ). If they seem to be fine with those issue, ONLY then should update to the latest one.
Click to expand...
Click to collapse
I haven't 'cried' about anything, pal, so keep your unhelpful comments to yourself or help. Don't middle ground-it by offering your own personal, and incorrect, opinions.
I hadn't upgraded anything, I was running stock OS and stock marshmallow, so I had literally done nothing to my device other than switch it on and download the same apps I've been using for years.
I've also rooted several devices in the past with no issues and chime in when I can to help, but I'm not a dev and there are far more technologically gifted individuals operating in this forum which is why I sought help here... Not that I got much from you. But I'm more than capable of reading release notes and making sure I can revert backwards before installing anything.
Now to anyone still here, and with the same issue, it appears that carrying out the update to Nougat, re-adding my WiFi networks and clearing system cache solved the problem or at least for the first night. Should this change I'll update here.
ISO_Metric said:
IV had agresive dose mode on and haven't had any wifi problems but I am on 4.0.1 so might want to just update it as it's really stable and I haven't had any issue except having to reconfigure the APN settings. PS if you do update reset you phone after as some people have said it helps with the new file system.
Click to expand...
Click to collapse
Hi Iso, thank you for your response, I hadn't seen this until now.
The upgrade to 4.0.1 does appear to have done the trick somewhat as it stayed on overnight without issue. I did notice it wasn't on a little later this morning but I am giving the device the benefit of the doubt on that one as I have been messing about with certain things and it's possible I or a profile in tasker switched it off.
As an aside do you recommend any other potential fixes, just to be on the safe side.
Did you factory reset after upgrading? Other than that it's probably a app you have I hear Facebook is really bad at battery
ISO_Metric said:
Did you factory reset after upgrading? Other than that it's probably a app you have I hear Facebook is really bad at battery
Click to expand...
Click to collapse
I didn't factory reset, only Cache wipe after the upgrade, and as it seems ok so far, I am reluctant to factory reset the device as it took so long to set up in the first instance.
Should it start becoming an issue again I'll try it but for now...
Also I know there are backup options though I haven't found one that works flawlessly which gives me the confidence to explore this avenue just yet.
You might have to because in nuogat they optimized the file system and in order to get the new one you have to factory reset not 100% sure it affects battery life but it really affects performance, PS also try turning off gestures, ambient display and pocket mode
ISO_Metric said:
You might have to because in nuogat they optimized the file system and in order to get the new one you have to factory reset not 100% sure it affects battery life but it really affects performance, PS also try turning off gestures, ambient display and pocket mode
Click to expand...
Click to collapse
Are you sure ISO? The UI has been updated and the already snappy OS feels snappier. Is there a way to tell for sure if it's required?
If so, any good recommendations for backup capability. I have used Helium to mixed results and I can't use Titanium as I have no root (and don't wish to).
Maybe not but it all elts fails
Seems once again Sony can't seem to get a stable phone. Shame as it offers so much potential with good design and great specs but failing on software again.
Constant app crashes, phone freezing,
Just goes to show you can't just chuck all the latest bits in a package and think it will work.
Going to have to return this unless there is a sudden fix in the next few days as I only have a 14 day change or mind.
That hasn't been my experience at all. I got the US phone and flashed the UK firmware. I haven't had any issues whatsoever. You should try a factory reset before returning the phone.
I have it for 2 weeks now, no freeze or reboots whatsoever... European Firmware here...
My phone was purchased from O2 in the UK. Don't think there is much bloat on there so don't think it's O2 that's screwed it up.
Phone is completely standard with just a handful of apps on it.
So far I have had numerous '' email has stopped working' to Google stopped working to music not working errors.
OK Google seems to hardly ever work. Almost seems like it can't hear the hot word.
I also think that many of the push services are being put to sleep which is why the battery life is so could as I often don't get notifications until I wake the phone yet the same accounts on my old s3 always come through first.
So far had one update come out for the phone. Don't know if it's the latest firmware though.
I can totally not agree with you.
Well I guess all I can do is try reset then but it's such a pain in the ar#e putting all your info back in again.
hpsauce37 said:
Well I guess all I can do is try reset then but it's such a pain in the ar#e putting all your info back in again.
Click to expand...
Click to collapse
Does the launcher you use rebuild your home screens after a reset? I still use Google Now Launcher, and after a reset, when I reinstall GNL, everything is put back in its proper place, even web browser page links.
I am using the US firmware, and have not experienced any of the problems you mention. You may have a defective unit. Then again, if you're not happy with the phone for other reasons (and there certainly are things that could be better), you certainly don't want to wait past the return date!
I'm running the UK firmware with the US OEM file to have Volte and fingerprint sensor on T-Mobile and has been rock solid since day one. I would reset.
Have reset the phone and just setting it back up.
Will see how it goes over the next few days.
One thing I did think that was odd previously when it was playing up was when it would crash and reset itself was that when it started up it was on the Google keyboard set up screen. I had installed the Google keyboard as I preferred it to SwiftKey. Maybe the issues were linked to that somehow.
Wow too many errors there... Probably a faulty unit... Or maybe u should do a software repair with Sony pc companion
Don't forget it runs Android Orea 8.0 by means a lot of third party apps may not fully compatible at this moment, consider not many phones running Oreo hence the app developers are not in hurry to tweak their app to run smooth in Oreo. That's what causes the occasional app crashes I believe.
OK so after the full reset and initial impressions are good. Seems smooth with no crashes. I'm back running nova launcher (previously instilled this as thought it might be linked) ive also not installed Google keyboard yet and giving SwiftKey a go.
Only issue that really remains is the one with the ambient sensor. Find my self having to switch the adaptive brightness off at night when using the phone as it jumps around. Need to then switch it back in on the day where it seems fine. Hopefully a fix comes for this soon.
hpsauce37 said:
OK so after the full reset and initial impressions are good. Seems smooth with no crashes. I'm back running nova launcher (previously instilled this as thought it might be linked) ive also not installed Google keyboard yet and giving SwiftKey a go.
Only issue that really remains is the one with the ambient sensor. Find my self having to switch the adaptive brightness off at night when using the phone as it jumps around. Need to then switch it back in on the day where it seems fine. Hopefully a fix comes for this soon.
Click to expand...
Click to collapse
On reddit someone write that he downloaded LUX https://play.google.com/store/apps/details?id=com.vitocassisi.luxlite and everything was working much much better. Maybe later i will find the post. (https://www.reddit.com/r/SonyXperia/)
No single reboot or app crash for me.
The only thing that crashes on me on occasion is Google Photos, other than that, rock solid so far.
Just had an a 3rd party app crash but as someone mentioned above it might be because the developer has not updated yet for oreo???
Other than that been much better so far
Davka said:
No single reboot or app crash for me.
Click to expand...
Click to collapse
Same for me. 3 weeks i have got it 100% stable.:good:
Uhm ok I guess now it's my turn.
Today the "touch" went crazy. 2 times. Like for example keeping pressing recent button ? will result in multiple touches. Basically every touch is not a "pressing" touch. So I can't do swiping or other keep pressing relative touching. First time happened, a reboot fixed. Second time nothing worked. I have to SHUT DOWN THE PHONE AND WAIT A LITTLE BIT, then turn it on and everything was OK...
Is it just me?
P.s. UPDATE: I tried everything, safe mode, total reset, even software repair through PC companion...nothing. Its obviously a hardware problem, not software related. I returned this morning to assistance. They should give it back to me within a week...
My first week with XZ1C, 100% working, perfect, no reboot or other problems. One of the best phones I ever bought...
Phone's stable, no software/hardware issues. Working away reliably, battery consistently giving me expected results (ending day with 25%-50%, depending on use), connectivity perfect, performance smooth as butter.
It's been like half a month since I got the OnePlus 10 pro, it's been working flawlessly until just two days ago. Since then, even when I'm not using the phone and the screen is turned off, the phone is at 40-42°C constantly. I'm really worried because it has been working cool (well not as hot as now) even when using high demanding games, but now it even turns off the 120hz because of how hot it gets when just using chrome for example. Should I try and do something to fix it or directly send it to get the phone checked?
It might be obvious but the battery life has also gotten horribly worse than before, and it only cools down after completely turning the phone off.
What's running in the background?
A logging firewall may help find it. Cloud apps are always prime suspects.
Any new apps or updates in that period?
Possible malware. Try to find the root cause however if malware is suspected and can't be eliminated or if the root cause eludes you, factory reset.
It may be a hardware failure but more than likely it's software issue. If it persists right after factory reset it's either firmware or hardware; send it in at that point.
blackhawk said:
What's running in the background?
A logging firewall may help find it. Cloud apps are always prime suspects.
Any new apps or updates in that period?
Possible malware. Try to find the root cause however if malware is suspected and can't be eliminated or if the root cause eludes you, factory reset.
It may be a hardware failure but more than likely it's software issue. If it persists right after factory reset it's either firmware or hardware; send it in at that point.
Click to expand...
Click to collapse
Might be the Pokemon infinite fusion zip i downloaded because it all started after i downloaded that file. I deleted it but the problem still happened. Right now temperature is back down but I'll try and do what you said. If the problem still persists Ill probably factory reset, but right now for some reason it's better, battery is still acting weird but ye
Arksuga said:
Might be the Pokemon infinite fusion zip i downloaded because it all started after i downloaded that file. I deleted it but the problem still happened. Right now temperature is back down but I'll try and do what you said. If the problem still persists Ill probably factory reset, but right now for some reason it's better, battery is still acting weird but ye
Click to expand...
Click to collapse
It may have contained malware, downloaded it as an update or acted as a trojan preloader.
It may not have contained any malware or imported any but could have altered hidden user settings that didn't revert back after uninstalled; just a poorly coded app.
If device isn't behaving normally and you can't find the cause, nuke it... factory reset. Start with a clean load and then be careful what you install and download.
I try not to sample apps as while rare they can damage the load. Just because it comes from Playstore doesn't mean it's safe or vetted. Playstore continues to fail in this regard. A clean Android load can last years with minimal maintenance provided you don't upgrade/update the firmware. Updating apps is generally a bad plan as well. This N10+ is still running on Pie, current load will be 3 yo in June. It runs like a bat out of hell and security is not an issue.
Whenever side loading always use online Virustotal to scan it first. If there's any doubt from the results, don't install it. Not worth the risk or the time consuming trouble it can cause.
blackhawk said:
It may have contained malware, downloaded it as an update or acted as a trojan preloader.
It may not have contained any malware or imported any but could have altered hidden user settings that didn't revert back after uninstalled; just a poorly coded app.
If device isn't behaving normally and you can't find the cause, nuke it... factory reset. Start with a clean load and then be careful what you install and download.
I try not to sample apps as while rare they can damage the load. Just because it comes from Playstore doesn't mean it's safe or vetted. Playstore continues to fail in this regard. A clean Android load can last years with minimal maintenance provided you don't upgrade/update the firmware. Updating apps is generally a bad plan as well. This N10+ is still running on Pie, current load will be 3 yo in June. It runs like a bat out of hell and security is not an issue.
Whenever side loading always use online Virustotal to scan it first. If there's any doubt from the results, don't install it. Not worth the risk or the time consuming trouble it can cause.
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I later downloaded the same zip in the PC because it's actually a PC game and it did say something about malware, so I'll probably factory reset the phone. I have had a OnePlus 8 pro for almost three years and still works like a charm. It has Evolution X flashed but still, that's why I'm trying to take more care of my 10 pro, since i kind of destroyed the battery of the op8pro (due to playing while charging and leaving it charging all night for a few months probably), but then this happened so i got pretty worried. Thanks for the help and the tips ^^
Arksuga said:
I later downloaded the same zip in the PC because it's actually a PC game and it did say something about malware, so I'll probably factory reset the phone. I have had a OnePlus 8 pro for almost three years and still works like a charm. It has Evolution X flashed but still, that's why I'm trying to take more care of my 10 pro, since i kind of destroyed the battery of the op8pro (due to playing while charging and leaving it charging all night for a few months probably), but then this happened so i got pretty worried. Thanks for the help and the tips ^^
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You're welcome.
Android and Windows aren't normally effected by the same viruses etc as the malware can't cross platform.
On heavily used devices the battery lasts about 2 years. Simply get it replaced.