Database Develop

Camera broken after 2 weeks

Hi all,
Anyone else had their camera break? The app loads but it's just black where the usual image should be then exits back to my home screen with no error message. All other functions seem to be fine. Have done a full restart by pressing and holding the power button until the countdown is over, still no joy..

Send it back to HTC,its under warranty :good:

I say you return it and get a new one, that's what I would do
Sent from my HTC One S

Did you try a factory reset?

gaston vitoryu
Red5 said:
Did you try a factory reset?
Click to expand...
Click to collapse
Trying a factory reset now. Weird thing is the front facing camera doesn't work either so I'm really hoping the issue is in software and not the hardware :/

heloid said:
Trying a factory reset now. Weird thing is the front facing camera doesn't work either so I'm really hoping the issue is in software and not the hardware :/
Click to expand...
Click to collapse
Yep, no joy. Seems like a fault I wont be able to fix myself.

Definately an exchange. . . . .

heloid said:
Hi all,
Anyone else had their camera break? The app loads but it's just black where the usual image should be then exits back to my home screen with no error message. All other functions seem to be fine. Have done a full restart by pressing and holding the power button until the countdown is over, still no joy..
Click to expand...
Click to collapse
Where did you buy it from?

SysAdmNj said:
Where did you buy it from?
Click to expand...
Click to collapse
Vodafone UK on the phone. Will try a store while I wait for the return envelope.
In other news, the HTC Backup tool works pretty well. All I lost was some app configuration (mainly Good) and the order of my apps in the app drawer. I'll root and use a different app next time.

heloid said:
Vodafone UK on the phone. Will try a store while I wait for the return envelope.
In other news, the HTC Backup tool works pretty well. All I lost was some app configuration (mainly Good) and the order of my apps in the app drawer. I'll root and use a different app next time.
Click to expand...
Click to collapse
If bought in store, take it back and get a full refund or exchange. It's your legal rights under the sale of goods act. Don't except a repair.

[Q] Verizon LG G2 apps frozen issues

Hi all,
first time poster so please direct me to the right area if I missed this topic being discussed.
Have had a G2 since December. Recently it updated and the clock/weather widget, the Gmail app, and the clear ram widget have all stopped working. Even the lock screen does not show the time anymore.
The phone is not rooted or anything, just a personal use phone.
Tried resetting it and loading into safe mode but it did not fix it.
How can I fix this so my phone functions as normal?
Thanks

So you're actually saying you did a factory data reset?
You had to relogin to your account and reinstall all of your apps?

Mikkey81 said:
So you're actually saying you did a factory data reset?
You had to relogin to your account and reinstall all of your apps?
Click to expand...
Click to collapse
Meant restarted the phone, sorry bout that. Didn't want to do a factory reset as not to lose my data/contacts/apps/etc.

akillerdawg said:
Meant restarted the phone, sorry bout that. Didn't want to do a factory reset as not to lose my data/contacts/apps/etc.
Click to expand...
Click to collapse
Alright duder.
Whatever apps are crashing just go to settings/apps/gmail or whatever app and clear data then reboot when you've cleared them all.
Just sounds like a bad update.

camera issues in landscape mode

I'm having some issues with the camera when in landscape mode.
In portrait mode, everything is working fine but once I rotate the camera to landscape, the "viewfinder" takes up only about 25% of the screen and moves to the top left . The rest of the screen has rows of arrows!!
I have no idea how this happened as it was working fine yesterday.
I tried force stopping the camera app and rebooting but it didnt help.
TIA
Al

can we have a screenshot?

illetyus said:
can we have a screenshot?
Click to expand...
Click to collapse
here u go

pharmnatr said:
here u go
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Click to collapse
Can you disable fullscreen thing? (yellow)

tried that, didnt help

pharmnatr said:
tried that, didnt help
Click to expand...
Click to collapse
Try to clear data on the camera app, restart the phone into recovery and wipe cache only.
If it continues to do so then you can either factory reset your phone or wait for an update to the camera app.

Just tried that and still didnt help.
Samsung support told me to bring the phone to ubreakifix store in lower Manhattan.
They said they can load updates that they receive from samsung.

pharmnatr said:
Just tried that and still didnt help.
Samsung support told me to bring the phone to ubreakifix store in lower Manhattan.
They said they can load updates that they receive from samsung.
Click to expand...
Click to collapse
It's a software problem. You should reset to factory before you go to uberakifix.

calinormy said:
It's a software problem. You should reset to factory before you go to uberakifix.
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Click to collapse
Thats what I ended up doing. Took a while but it solved the problem.

S10 Camera Failed with a Twist

Hey all, searched the forum but 0 results for "Camera Failed"
So about a month ago I went swimming in the community pool with my S10. I went swimming and water park with my S8 and S9 never any issues. This time maybe I stayed in too long, haha.
So the next morning I did notice moisture on the front and rear cameras! Doh! Fired up the camera only to get "camera failed". No biggie, I have premium protection with TMo which does cover this ($99 deductible). I went to make a claim and there was an issue with the warranty not being added on my account, but TMo takes care of it's customers and added it for me and started to process the claim. A few days later the moisture disappeared, and then a few days after that the camera was resurrected!
My replacement didn't show up so when I logged in the rep said for whatever reason it didn't go through, but we were able to cancel the claim. Back in business!
Fast forward to 2 days ago when TMo pushed an update to the phone. I updated with the latest software and immediately noticed I'm back to "Camera failed". I have tried the basics like clearing cache, clearing app cache, booting into recovery to clear the cache, and in safe mode. Still no go.
The kicker is (and this was also apparent during the first failure) the camera app shows failed, and all apps that use the camera also throw an error about accessing the camera EXCEPT the Poshmark fashion marketplace app. It access the camera no issues, front and back! I also uninstalled Poshmark, cleared cache, and rebooted without success.
So I was wondering if anyone had any ideas before I try a factory reset because it takes a while to restore a lot of my settings and customization. And if that doesn't work I'll wait a few days and see if it comes back to life like last time and if it doesn't, file a warranty claim.
Thanks

I think I'd still do a reset and try the camera without restoring anything. If it fails then, you've already done the reset for the return. If it works still don't restore anything, live with it a few hours and keep trying different settings with both front and rear cameras. If you can't make it break, then do your restore. I know a restore is tough to do sometimes, but I hate those nagging problems you can't put a finger on.

Tel864 said:
I think I'd still do a reset and try the camera without restoring anything. If it fails then, you've already done the reset for the return. If it works still don't restore anything, live with it a few hours and keep trying different settings with both front and rear cameras. If you can't make it break, then do your restore. I know a restore is tough to do sometimes, but I hate those nagging problems you can't put a finger on.
Click to expand...
Click to collapse
Yeah I know there isn't a lot of options left at this point. But it's weird that the poshmark app has no problems accessing the camera when everything else does, and that after the TMO update it killed my camera again.
Thank you

Similar problem
Nurmi_CEO said:
Yeah I know there isn't a lot of options left at this point. But it's weird that the poshmark app has no problems accessing the camera when everything else does, and that after the TMO update it killed my camera again.
Thank you
Click to expand...
Click to collapse
Well I had the same problem on my s10, however it was being used in heavy rains and the next morning there was moisture in both the front &back cameras.
However it was still taking pictures (full of blur), no it wasn't showing any camera failed error. I took it to the service centre where they had the phone disassembled and heated up the camera module. The phone is working fine ever since, I recently got the June update (India) and my phone's camera is still working properly. Do try a factory reset and let me know as we whatever happens

Nurmi_CEO said:
Yeah I know there isn't a lot of options left at this point. But it's weird that the poshmark app has no problems accessing the camera when everything else does, and that after the TMO update it killed my camera again.
Thank you
Click to expand...
Click to collapse
T-Mobile should push another update with camera night mode, QR code and so on. At least we(people in US) are waiting for it! See if the upcoming update fixes the issue. Don't you use Samsung back up? It is built-in to your phone. I always use it and it saved placement of your home screen shortcuts, settings(most of them), your apps and other stuff.

pma1504 said:
Well I had the same problem on my s10, however it was being used in heavy rains and the next morning there was moisture in both the front &back cameras.
However it was still taking pictures (full of blur), no it wasn't showing any camera failed error. I took it to the service centre where they had the phone disassembled and heated up the camera module. The phone is working fine ever since, I recently got the June update (India) and my phone's camera is still working properly. Do try a factory reset and let me know as we whatever happens
Click to expand...
Click to collapse
I will and see what happens. Thanks!

Charkatak said:
T-Mobile should push another update with camera night mode, QR code and so on. At least we(people in US) are waiting for it! See if the upcoming update fixes the issue. Don't you use Samsung back up? It is built-in to your phone. I always use it and it saved placement of your home screen shortcuts, settings(most of them), your apps and other stuff.
Click to expand...
Click to collapse
Ok I will do a factory reset and see what happens and checkout Samsung backup. Thanks

pma1504 said:
Well I had the same problem on my s10, however it was being used in heavy rains and the next morning there was moisture in both the front &back cameras.
However it was still taking pictures (full of blur), no it wasn't showing any camera failed error. I took it to the service centre where they had the phone disassembled and heated up the camera module. The phone is working fine ever since, I recently got the June update (India) and my phone's camera is still working properly. Do try a factory reset and let me know as we whatever happens
Click to expand...
Click to collapse
No go on the reset. Same thing. Camera failed on every app except Poshmark.
I'm going to ride it out this week and if it's still dead by Sunday I'll file an insurance claim

I'm hoping it does start working, now even I'm worried about updates breaking my camera (I got no insurance on this). Still I don't understand why the camera failed popup came on your device in the first place ( even if it had moisture) because even I had gotten the camera full of fog however it was still working properly (I took it to the service centre In a day though). I'm attaching the most recent update that I received, this water damage thingy actually happened on the 12th of June

Hello, i had the Same issue after the May Update. I tried evertyhing Clearing Cache Reset Phone....
I went to an samsung store they changed my front camera as warrenty case so i paid nothing. Till today no problems, camera works fine again.

Nurmi_CEO said:
No go on the reset. Same thing. Camera failed on every app except Poshmark.
I'm going to ride it out this week and if it's still dead by Sunday I'll file an insurance claim
Click to expand...
Click to collapse
I have trouble wrapping my head around it working with Poshmark only. Outside of reflashing the rom I can't see anything else to try, yet it does point to a software and not a hardware problem.

Tel864 said:
I have trouble wrapping my head around it working with Poshmark only. Outside of reflashing the rom I can't see anything else to try, yet it does point to a software and not a hardware problem.
Click to expand...
Click to collapse
When I did a reset on the phone, I held the volume up + bixby to boot into the bootloader and selected "wipe data/factory reset".
It's been a while since I have been rooting and modding my phones since the S8 and up Snapdragons were non rootable for the longest time. Would it be a "cleaner fresher reset" if I used Odin to flash the stock firmware? Is Odin still a thing anymore with the newest Galaxies?

Nurmi_CEO said:
When I did a reset on the phone, I held the volume up + bixby to boot into the bootloader and selected "wipe data/factory reset".
It's been a while since I have been rooting and modding my phones since the S8 and up Snapdragons were non rootable for the longest time. Would it be a "cleaner fresher reset" if I used Odin to flash the stock firmware? Is Odin still a thing anymore with the newest Galaxies?
Click to expand...
Click to collapse
Yeah you're right Odin still works with modern Samsung phones (it did with my old j7 prime-exynos android 8.1). You can try reflashing the stock firmware and maybe downgrading it if that's possible. Honestly Samsung devices have become a disappointment now to me

Camera app not working at all and frozne on the questions from first run

Hello guys,
So my desperate anger on this phone reached again another level.
I simply can not use that stupid camera at all.
Here is the video what it is doing when I am trying to run it.
Sorry for the quality it was recorded with wife's xperia 5 and sometines I mpved a lot with my hand holding the phone.
But I think you will be able to see the main issue - the never ending first time run questions of the camera app I have.
https://youtu.be/D9BOdk3uGuc
So can anybody tell me what can be the issue ? I turned off the battery saver, I restarted phone several times, I cleared chace and storage in camera app several times already. But still I have this issue with camera app.
I do not want to do factory reset as I already have some data and other app settings that I do not want to lose or I do not want to manage the settings again from scratch. But if it will be the only option, looks like I will have to do it at the end.
Really thinking, screw warranty and go the unlock bootloader way, even for the price that I will lost that super enchant settings for the camera that I can not use at all at the moment...

Either contact the Sony service.
Or Upgrade to 10.0.
Or Fullwipe your phone.
Or do a combination of these.
Or try to delete the appdata of the camera software.
Oh and don't unlock the bootloader if you don't installed and booted 10.0 first.

Martin I am on the latest Android 10 from March update. Sorry do not know the number now but I updated 2nd or 3rd march. And I moved to Androdi 10 in January I think or in February. So running on Android 10 for some month now.
Contacted Sony they told me to try a few things that I tried but nothing helps.
Looks like I need to try the last option factory reset which I do not want to but well need to give it a shot.
Delete the appdata ? Like clear storage ? I deleted storage a few times. Or you mean to go via total commander directly to camera data and delete there something ?

Jovzin said:
Marin I am on the latest Android 10 from March update.
Contacted Sony they told me to try a few things that I tried but nothing helps.
Looks like I need to try the last option factory reset which I do not want to but well need to give it a shot.
Delete the appdate ? Like clear storage ? I deleted storage a few times. Or you mean to go via total commander directly to camera data and delete there someting ?
Click to expand...
Click to collapse
Oh, sad to hear that you already tried everything
Except doing a factory reset or using a custom I don't know any other way.
(Mainly because I never saw this issue)
Maybe it is caused by userdata from Android 9 somewhere in the system.
Since it isn't a common problem, the fullwipe might be the solution.
I recommend Google backup and Sony backup&restore on a locked phone.
(But I also heard they close Sony backup&restore and replace it with a Google backup solution this year)