My Galaxy s21 has been crashing constantly for about a day now. I thought maybe it was just an app or something causing the issue so I factory reset my device but nothing changed its still crashes at least once every 5 minutes. At this point I am thinking its a hardware issue. Any help would be appreciated.
If it's returnable, get a cash refund. This phone is sounding more like a dog (no offense to K-9s intended) more each passing day. Multiply defects.
It may be a bad firmware load but who cares(?) if you can get your money back or at least a new replacement.
Sammy's done nothing but drop the ball this year...
turnert said:
My Galaxy s21 has been crashing constantly for about a day now. I thought maybe it was just an app or something causing the issue so I factory reset my device but nothing changed its still crashes at least once every 5 minutes. At this point I am thinking its a hardware issue. Any help would be appreciated.
Click to expand...
Click to collapse
Have you tried booting into safe mode to see if the phone is stable then? That would help indicate if it's a rogue thrid party app.
The Twitter app crashes and slows down for me,it's been happening since I got the phone. Not sure if it's the app or a bug in the OS.
Batfink33 said:
The Twitter app crashes and slows down for me,it's been happening since I got the phone. Not sure if it's the app or a bug in the OS.
Click to expand...
Click to collapse
Trash app. Ditch it.
FB, WhatsApp, LinkedIn, Instagram none of that crapware runs on my phone ever.
blackhawk said:
Trash app. Ditch it.
FB, WhatsApp, LinkedIn, Instagram none of that crapware runs on my phone ever.
Click to expand...
Click to collapse
I'm on Twitter all the time though, used Flamingo before and that's good but I like the features on the official app. It runs like sh** though.
Batfink33 said:
I'm on Twitter all the time though, used Flamingo before and that's good but I like the features on the official app. It runs like sh** though.
Click to expand...
Click to collapse
Having it running as an app is completely unacceptable.
Worse...
The platform itself is heavily censored. Like FB most of your information is best keep private. These platforms have ruined many lives and careers. They are purveyors is disinformation and are political in nature.
Known data miners and abusers.
No. Don't feed the beast.
You're far better off on smaller forums.
lywyn said:
Have you tried booting into safe mode to see if the phone is stable then? That would help indicate if it's a rogue thrid party app.
Click to expand...
Click to collapse
I haven't tried safe mode yet but I would assume a factory reset would be almost as good. Oddly the problem seems to be gone now no clue why though. Hopefully it doesn't come back.
turnert said:
I haven't tried safe mode yet but I would assume a factory reset would be almost as good. Oddly the problem seems to be gone now no clue why though. Hopefully it doesn't come back.
Click to expand...
Click to collapse
It most likely will reoccure. Always best to find the root cause.
Factory resets should be reserved for after firmware upgrades and malware infections that can't be eradicated.
Occasionally a poorly written apk will alter hidden setting values permanently on uninstalling it. Sometimes you can reinstall that app and correct those values otherwise... factory reset time.
Here's an update incase anyone is curious. Basically I contacted Samsung support and they told me I could bring it to a local repair shop to get it fixed. The first time I brought it they reflashed the firmware but that didn't work it was still constantly crashing. When I brought it back they replaced the motherboard. That worked but sadly cell service does not work. When I brought it back they Basically just said that I should get a replacement device but Samsung was "out of stock" so there was nothing they could do. Now I'm Basically stuck with a non functional galaxy s21.
turnert said:
Here's an update incase anyone is curious. Basically I contacted Samsung support and they told me I could bring it to a local repair shop to get it fixed. The first time I brought it they reflashed the firmware but that didn't work it was still constantly crashing. When I brought it back they replaced the motherboard. That worked but sadly cell service does not work. When I brought it back they Basically just said that I should get a replacement device but Samsung was "out of stock" so there was nothing they could do. Now I'm Basically stuck with a non functional galaxy s21.
Click to expand...
Click to collapse
How loathsome of Samsung. *Grrrrrrr*
Ask for a full refund check.
That's what Samsung should have offered rather than have you babysitting a paperweight.
Lean on them. If purchased with a MC or Visa card file a claim. You will have to return the device for the bank to issue credit if they can.
Did they replace the C port PCB?
blackhawk said:
How loathsome of Samsung. *Grrrrrrr*
Ask for a full refund check.
That's what Samsung should have offered rather than have you babysitting a paperweight.
Lean on them. If purchased with a MC or Visa card file a claim. You will have to return the device for the bank to issue credit if they can.
Did they replace the C port PCB?
Click to expand...
Click to collapse
Part of the problem is I bought it from t-mobile so its still being paid off and neither Samsung or t-mobile will replace/refund me for the device. And no the c port was not replaced.
turnert said:
Part of the problem is I bought it from t-mobile so its still being paid off and neither Samsung or t-mobile will replace/refund me for the device. And no the c port was not replaced.
Click to expand...
Click to collapse
Also they gave me one option to send it in with Samsungs mail in repair. But that's going to take weeks and still probably won't do anything.
turnert said:
Part of the problem is I bought it from t-mobile so its still being paid off and neither Samsung or t-mobile will replace/refund me for the device. And no the c port was not replaced.
Click to expand...
Click to collapse
A bad or mismatched C port PCB can kill the internet at least on the Note 10+
They may have used the wrong mobo variant.
Tech can be inept buffoons. Those little part numbers have to match exactly...
Lean on T-mobile, they are in breach of contract.
Contact their retainment dept, escalate the case, lean all over them like a cheap suit.
Contact your State Attorney General's office and the BBB. File complaints.
Completely unacceptable.
Final update: Just got my phone back from Samsung and after countless tech support calls and countless attempted repairs it's finally fixed! Everything seems to be good so far.
Related
I thought I'd share this. It's from Asus customer support.
After consulting related department in TW, up till now, they still have no schedule for next update but they do have the plan to update it.
We will transfer customers' wishes to them for further development.
Click to expand...
Click to collapse
Unlocking is coming
issawillwin said:
Unlocking is coming
Click to expand...
Click to collapse
I will .. after my warranties goes out... be using custom ROMs for sure (I was happy to see that someone builded/ported AOKP). But I am bit disappointed from Asus and their lack of communications on that matter.
Technojo said:
I will .. after my warranties goes out... be using custom ROMs for sure (I was happy to see that someone builded/ported AOKP). But I am bit disappointed from Asus and their lack of communications on that matter.
Click to expand...
Click to collapse
at least you got a tablet mine has been in asus repair centre 2 months now. they had it more than i have.
Never buying asus again.
bought in nov resetting and other random issues update didn`t fix sent away. 1 month comes back now it`s worse. send it back sd card issue keeps remounting every 30 secs send back. they deny they can replicate issue even with vid i sent them. (apparently they were being kind and didn`t charge me labor fee for looking at tablet to find no fault.)
Got tablet back tried 4 diff sd cards diff sizes format all same issue recorded. whole thing sent back now they admit issue and will fix (1 month to get that far).
however the reset issue and garbled screen also recorded is not replicate-able. ..... 3 weeks latter they still have it and can never answer my question about wtf is going on and refuse to just swap it over with a new one.
so i have had tablet about 3 months they had it 5 months mind my french but fu ck ing useless service. it will be out of warranty before i use the damn thing.
what annoys me the most is this was bought specifically for on the go as i run my business remotely and am an avid bike user so carting around a crazy heavy laptop annoys the **** out of me.
Anyway lesson learnt don`t buy asus because if you get a **** one it will never get back to you working.
Technojo said:
I thought I'd share this. It's from Asus customer support.
Click to expand...
Click to collapse
Maybe we should keep bugging them until they release an update.
cecilyen said:
Maybe we should keep bugging them until they release an update.
Click to expand...
Click to collapse
:good:
Is anyone else experiencing issue with their screen not rotating to landscape? I don't know if it's me or if there's an issue with the phone itself. I noticed last night my screen wasn't rotating during video playback on Youtube or when surfing the internet.
JediMindTrixx said:
Is anyone else experiencing issue with their screen not rotating to landscape? I don't know if it's me or if there's an issue with the phone itself. I noticed last night my screen wasn't rotating during video playback on Youtube or when surfing the internet.
Click to expand...
Click to collapse
Your not alone.. There are already a few threads talking about the same issue
Brian288 said:
Your not alone.. There are already a few threads talking about the same issue
Click to expand...
Click to collapse
My thread HERE dealing with people edge not working was a result of a bad accelerometer. Same issues: calendar and apps not rotating. I downloaded a clinometer app and would only see the accelerometer track about 14 degrees off center and then stop as I rotated the phone.
I returned the phone this morning for a new one and all's well. 64 GB Whites are starting to sell out though. I had to drive to a BB about 30 minutes away to get a replacement.
jeff_roey said:
My thread HERE dealing with people edge not working was a result of a bad accelerometer. Same issues: calendar and apps not rotating. I downloaded a clinometer app and would only see the accelerometer track about 14 degrees off center and then stop as I rotated the phone.
I returned the phone this morning for a new one and all's well. 64 GB Whites are starting to sell out though. I had to drive to a BB about 30 minutes away to get a replacement.
Click to expand...
Click to collapse
I did the same and found out mine is doing the same thing.
Yeah, I went to Verizon yesterday and they were going to replace it and they didn't have any 64GB white edges. No one within 150 miles does. I have fourteen days to get a new one either by waiting for it to come to the store. I called VZW and they can't do it over the phone and guarantee me a new phone.
So, I will wait for a new one.
Got my replacement and everything is good to go...
You can close this thread.
I'm having the rotation issue too. I've read other places that is a software issue. Gunna have to get a replacement tomorrow.
Well after doing the run arounds with Verizon they're finally sending me a new phone. I called the local stores and there's not a single one within 60 miles that has the white 64GB Edge in stock. I was very hesitant doing it over the phone, but they said they didn't have any certified like new devices yet so that I would most likely get a new device. I did tell them though that I would send it right back if it wasn't a brand new device. Its a shame there's not a simple fix for this issue.
brholt6 said:
Well after doing the run arounds with Verizon they're finally sending me a new phone. I called the local stores and there's not a single one within 60 miles that has the white 64GB Edge in stock. I was very hesitant doing it over the phone, but they said they didn't have any certified like new devices yet so that I would most likely get a new device. I did tell them though that I would send it right back if it wasn't a brand new device. Its a shame there's not a simple fix for this issue.
Click to expand...
Click to collapse
I was in the same boat. No white 64GB edge within 200 miles. I went through the same thing on the phone with Verizon. I had to explain to the CSR on the phone that it is not a warranty claim nor an insurance claim. It is an exchange and there is absolutely no reason for not getting a brand new phone.... But they wanted me to send the phone to them first and then they would send me a brand new one after receiving the bad one. Good you are getting a new one. I actually went a got a black one from the store. I had, had enough of Verizon and just wanted a properly functioning phone.
JediMindTrixx said:
I was in the same boat. No white 64GB edge within 200 miles. I went through the same thing on the phone with Verizon. I had to explain to the CSR on the phone that it is not a warranty claim nor an insurance claim. It is an exchange and there is absolutely no reason for not getting a brand new phone.... But they wanted me to send the phone to them first and then they would send me a brand new one after receiving the bad one. Good you are getting a new one. I actually went a got a black one from the store. I had, had enough of Verizon and just wanted a properly functioning phone.
Click to expand...
Click to collapse
Ya, if it's not new I'll just swap it out at the store for a regular S6. At this point I'm just hoping they keep their word and it's a new device. I'm not a very patient person and with as much time as I've already put in with Verizon, it's not worth it to keep swapping phones.
How's your replacement working so far?
Gave droid-life some info on the issue and they did a write up. Hopefully it'll get some more attention and we'll get a definite answer on the cause from Samsung soon.
brholt6 said:
Ya, if it's not new I'll just swap it out at the store for a regular S6. At this point I'm just hoping they keep their word and it's a new device. I'm not a very patient person and with as much time as I've already put in with Verizon, it's not worth it to keep swapping phones.
How's your replacement working so far?
Click to expand...
Click to collapse
I'm not patient either... Especially when it comes to stuff like this. You should call Verizon after you get your phone and see if they can credit your account for all the hassle. They credited me $40.
Hope it all works out for you!
JediMindTrixx said:
I'm not patient either... Especially when it comes to stuff like this. You should call Verizon after you get your phone and see if they can credit your account for all the hassle. They credited me $40.
Hope it all works out for you!
Click to expand...
Click to collapse
Nice! If the same issue pops up on the new phone I'll definitely be doing that.
So far so good. I'm doing a fast charge to see if that makes it kick the bucket, then I'll add my apps again. If it goes bonkers in a few days, I'll move on to the S6. Anyways, what I wanted to post is some disappointing news (for me). It'll be hard to tell unless anyone else has this issue and can download the "Phone Info Samsung" app. My original phone that had the issue was made on 3-29-15 in China. The phone they replaced it with was also made on 3-29-15 in China. If its hardware related, surely I'm screwed.
Got my edge on launch day and was fine for one day, then wouldn't rotate. So, I replaced it. Agaij, for one day it was fine and then started to not rotate again. I wasn't going to replace it every time this happened, so I waited it out and as of yesterday, the rotation is working fine, like it just fixed itself.
Sent from my SM-G925V using XDA Free mobile app
the phone i have that is not working was made on 2015.04.02 (not sure if February or April) and also made in China. I will check when i get the new phone to find out.
I'm having the same problem. I honestly didn't even realize it until I started seeing people with the issue... Now it bothers the hell out of me. I'm going to try to get a new one from a store after work today.
Although I find it hard to believe it's a hardware issue when this many devices are seeing it. Working right out of the box and then all of a sudden it stops is pretty indicative of software in my eyes... At least that's what I'm hoping for.
Sent from my SM-G925V using XDA Free mobile app
eorsini said:
I'm having the same problem. I honestly didn't even realize it until I started seeing people with the issue... Now it bothers the hell out of me. I'm going to try to get a new one from a store after work today.
Although I find it hard to believe it's a hardware issue when this many devices are seeing it. Working right out of the box and then all of a sudden it stops is pretty indicative of software in my eyes... At least that's what I'm hoping for.
Sent from my SM-G925V using XDA Free mobile app
Click to expand...
Click to collapse
If you dont mind, download the Phone Info Samsung app and share when and where your device was made. Seems like devices made in China are the majority of the ones with the issue.
brholt6 said:
If you dont mind, download the Phone Info Samsung app and share when and where your device was made. Seems like devices made in China are the majority of the ones with the issue.
Click to expand...
Click to collapse
EDITED: Downloaded the wrong app. I'm an idiot.
Made in China. Manufacture date: 2015.03.29
eorsini said:
EDITED: Downloaded the wrong app. I'm an idiot.
Made in China. Manufacture date: 2015.03.29
Click to expand...
Click to collapse
I'm definitely starting to guess it has something to do with the phones made in China. What sucks is the replacement phone I just got was made on 3-29-15 in China too.
Thanks for sharing your info btw!
brholt6 said:
I'm definitely starting to guess it has something to do with the phones made in China. What sucks is the replacement phone I just got was made on 3-29-15 in China too.
Thanks for sharing your info btw!
Click to expand...
Click to collapse
well the next question I have is... does anyone have a phone that WASN'T made in China? I haven't seen anyone mention it was made elsewhere.
Does the Tmobile note 4 update address the camera focus issue when first starting it up?
You gonna get different responses from everyone.best to try for your self.member had focus issues in kitkat
No Luck
fallenangelguard said:
Does the Tmobile note 4 update address the camera focus issue when first starting it up?
Click to expand...
Click to collapse
I've updated a Note 4 yesterday from Kitkat to Lollipop, hoping the focusing issue would stop. And it did not. So now, I'm going to go through with submitting a claim/replacement.
PKFR4Life said:
I've updated a Note 4 yesterday from Kitkat to Lollipop, hoping the focusing issue would stop. And it did not. So now, I'm going to go through with submitting a claim/replacement.
Click to expand...
Click to collapse
good luck man. I've already had two note 4's from t-mobile and they both have had this issue... its really annoying but it is what it is... hope you fare better than i did.
Getting a replacment
fallenangelguard said:
Does the Tmobile note 4 update address the camera focus issue when first starting it up?
Click to expand...
Click to collapse
Just finished talk with tmobile. They will have one shipped from the warehouse for me as it is a known issue and requires phone replacement.
fallenangelguard said:
Just finished talk with tmobile. They will have one shipped from the warehouse for me as it is a known issue and requires phone replacement.
Click to expand...
Click to collapse
Are you on the Jump program and did you have to pay anything? How long have you had your Note 4 for?
I am asking because I've been plaqued by this from day one and the girl at the store keeps telling me it's NORMAL! I got so pissed.
Jammol said:
Are you on the Jump program and did you have to pay anything? How long have you had your Note 4 for?
I am asking because I've been plaqued by this from day one and the girl at the store keeps telling me it's NORMAL! I got so pissed.
Click to expand...
Click to collapse
Not on the jump program, I just have the basic insurance on it. Did not have to pay anything from what I was told. Bought the note 4 in March of this year and the issue followed not to long after but was hopeful in trying to find a way to resolve it but eventually gave up. I've noticed in store reps can very greatly. I would suggest using the online chat. It is what I did and just explained I tried the tmobile forum steps for the factory reset while on kit kat, then tmobile upgrade to lollipop, factory reset again, the focus will sometimes take up to two minutes to work, and not sure what to try next. The chat rep stated when they checked into it, there is a known issue for the note 4 camera and they can do a handset exchange.
My recommendation when chatting with them online is to be nice, courtesy, and let them take there time
fallenangelguard said:
Not on the jump program, I just have the basic insurance on it. Did not have to pay anything from what I was told. Bought the note 4 in March of this year and the issue followed not to long after but was hopeful in trying to find a way to resolve it but eventually gave up. I've noticed in store reps can very greatly. I would suggest using the online chat. It is what I did and just explained I tried the tmobile forum steps for the factory reset while on kit kat, then tmobile upgrade to lollipop, factory reset again, the focus will sometimes take up to two minutes to work, and not sure what to try next. The chat rep stated when they checked into it, there is a known issue for the note 4 camera and they can do a handset exchange.
My recommendation when chatting with them online is to be nice, courtesy, and let them take there time
Click to expand...
Click to collapse
Cool thanks man. Same stuff my brother in law just told me cause he works for T-Mobile. He's going to log a ticket for me today and they will call me.
Update: Just got off the phone with them and I should have a new one on Monday. I asked her what if it does the same thing. She said they will exchange or one more time and if the third one does it as well then I'll go into a different device.
I thought only att did that. I really don't want to get rid of my note 4 negate I freaking love this phone.
In my experience, I think there's a defect with the Note 4 OIS camera where the camera gets physically stuck the longer you own the phone. when mine gets stuck, giving it a light flick/smack against my hand makes the camera focus again. I had this problem with my original note 4, as well as a replacement note 4 that t mobile sent out to me. It's inconvenient but at least you can make the focus work again by smacking the area around the camera
Note 4 Plague
bigTINY779 said:
good luck man. I've already had two note 4's from t-mobile and they both have had this issue... its really annoying but it is what it is... hope you fare better than i did.
Click to expand...
Click to collapse
I now feel ya on that. T-Mobile had no problem sending me a replacement unit. Before I could drop off the initial defective unit at a UPS, I found that the replacement also has the issue. So I called in for a second warranty exchange and they waived the $5 fee this time around. This is crazy!
What's up everyone? Has anyone experienced an issue where the phone's entire display becomes unusable? I've had the phone since the day it came out (March 6 in my case) and last night (3/30) my screen became unresponsive. I had not taken any damage from drops etc. I have the tmobile variant and am on the most current firmware. I factory reset it and it started working. Installed Gboard, nova launcher and chase banking app. I find it hard to believe any of those apps could be causing issues, but its possible?
I have experience this issue twice after that. 3 times total.
I left Samsung on the S6 and came back for the 10 Plus. Sucks that this is happening. I have done research but not much comes up with people's experiences. Any Samsung enthusiast out there, I call upon you for some help lol
Chase is def not responsible, don't use the other two. In the event this is a hardware defect Samsung offers free repairs. Those fortunate enough to live near walk-in facilities needn't wait long, just a few hours for repairs. Ubreak is their partner in the US so that's another route to consider. Also, diagnostics are free.
Maybe T Mobile can exchange it, but I haven't bought a carrier phone since the SK.
Dude ! your not the only one ? it's also happening to me. I thought maybe it was the app, but I think it's the software smh. they need to fix this asap this makes no sense Samsung !
I think we need an update to fix that.
Appvalley TutuApp Tweakbox
ricosuave88 said:
Dude ! your not the only one it's also happening to me. I thought maybe it was the app, but I think it's the software smh. they need to fix this asap this makes no sense Samsung !
Click to expand...
Click to collapse
Are you on the TMobile variant? If so did you update to the firmware they released a week later launch?
I'm going to go to the later and see what they can tell me. I woke up this morning and the phone was again unresponsive. Switched to another phone and an hour later the gs10 is working. I don't know how I'll be about to get the rep to buy my story except to be adamant about the issue. ??*
Ace42 said:
Chase is def not responsible, don't use the other two. In the event this is a hardware defect Samsung offers free repairs. Those fortunate enough to live near walk-in facilities needn't wait long, just a few hours for repairs. Ubreak is their partner in the US so that's another route to consider. Also, diagnostics are free.
Maybe T Mobile can exchange it, but I haven't bought a carrier phone since the SK.
Click to expand...
Click to collapse
UbreakIfix?? Ill have to look into that. I called Samsung support this morning and to no surprise I got no useful help. She did say this issue is a growing one. Im not first to call she said.
Hey
Is anyone having issues with say the top 1/4 of the top of the screen
Occasionally and I cannot reproduce it on command. The top 1/4 of my screen stops responding to touch. I have to turn the screen off and then back on and then it will work fine.
Software or hardware issue?
Anyone else notice this?
Nope. I would try a factory reset at this point and see if it still persists. I think you were also having issues with deep sleep right? If that hasn't been resolved, I'd do a fresh start at this point, especially if you have a possible HW issue on your hands.
zetsumeikuro said:
Nope. I would try a factory reset at this point and see if it still persists. I think you were also having issues with deep sleep right? If that hasn't been resolved, I'd do a fresh start at this point, especially if you have a possible HW issue on your hands.
Click to expand...
Click to collapse
Already figured the deep sleep issues
As for the touchscreen one. I have done a factory reset. Same. So thinking its hardware at this point
c_86 said:
Already figured the deep sleep issues
As for the touchscreen one. I have done a factory reset. Same. So thinking its hardware at this point
Click to expand...
Click to collapse
I would contact support ASAP and get a RMA sent out to you before they start shipping out refurbished devices.
zetsumeikuro said:
I would contact support ASAP and get a RMA sent out to you before they start shipping out refurbished devices.
Click to expand...
Click to collapse
Well it would be thru the carrier. As I got it via my carrier. So I'll be visiting them tomorrow for an exchange
c_86 said:
Well it would be thru the carrier. As I got it via my carrier. So I'll be visiting them tomorrow for an exchange
Click to expand...
Click to collapse
Good luck! I hope you get a defect-free device!
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
c_86 said:
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
Click to expand...
Click to collapse
Google isn't the same... I don't know where you got that - at least, if you purchase it from the Google store. I've exchanged the original pixel 6 times (they had a lot of issues with microphone) and the pixel 3 xl a couple times. Google has always done an advanced replacement so I'm never without a phone. The only thing they require is a hold on a credit card until the return is cleared.
That's one reason I like Google so much and could never go with something like oneplus or htc. That and Google could care less if you root your phone - warranty is still intact.
in_dmand said:
Google isn't the same... I don't know where you got that - at least, if you purchase it from the Google store. I've exchanged the original pixel 6 times (they had a lot of issues with microphone) and the pixel 3 xl a couple times. Google has always done an advanced replacement so I'm never without a phone. The only thing they require is a hold on a credit card until the return is cleared.
That's one reason I like Google so much and could never go with something like oneplus or htc. That and Google could care less if you root your phone - warranty is still intact.
Click to expand...
Click to collapse
Since i got it from a retailer (and not the google store), the only option presented to my by google was:
1. send in for repair/replacement, no device sent to me first (advanced replacement)
2. bring to authorized repair center
Bestbuy warranty was the same, except no authorized repair was provided, only to send in the device and wait for it to come back to.
Neither provided me with advanced replacement options, even when asking or offering to place a credit card hold/deposit.
c_86 said:
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
Click to expand...
Click to collapse
Unfortunately this is the case if you don't buy direct from Google. I experienced this the hard way last year with my pixel 3XL... I had a Pixel 1 and 2 XL from Google and loved the advanced exchange program. But when I bought my 3XL from a vendor (because Google were out of stock) it becomes a little annoying being without a phone when you have a warranty issue... Just chalk it up as a lesson to be learned and next year get it from Google directly.
Makes me worries now as I purchased one today via best buy, unlocked, non carrier version.
@OP, was yours also purchased at best buy?
trim81 said:
Makes me worries now as I purchased one today via best buy, unlocked, non carrier version.
@OP, was yours also purchased at best buy?
Click to expand...
Click to collapse
Best buy mobile doing an upgrade
c_86 said:
Best buy mobile doing an upgrade
Click to expand...
Click to collapse
So is it a carrier branded version? And not the unlocked variant?
Side note : if you have a uBreakiFix store, bring it in, online is saying it's a same day repair
trim81 said:
So is it a carrier branded version? And not the unlocked variant?
Side note : if you have a uBreakiFix store, bring it in, online is saying it's a same day repair
Click to expand...
Click to collapse
It's unlocked.
Went to bestbuy to do the upgrade instead of the carrier store.
I have a ubreakifix nearby but that's not the point. I shouldn't have to do a repair on a 30 day device. Should be a swap out. Not a repair.
c_86 said:
It's unlocked.
Went to bestbuy to do the upgrade instead of the carrier store.
I have a ubreakifix nearby but that's not the point. I shouldn't have to do a repair on a 30 day device. Should be a swap out. Not a repair.
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If you did the upgrade, then you must have gotten one of Carrier version (Verizon, att, etc)
You said you went to BB to do the upgrade instead of going to the carrier store, which service is it?
BB also sells the pure unlocked version, Im not sure if carrier branded upgrade offers the pure unlocked version as it's 'upgrade'
Ahh I understand now. Yeah lesson to be learned for next year! Sorry that sucks
trim81 said:
If you did the upgrade, then you must have gotten one of Carrier version (Verizon, att, etc)
You said you went to BB to do the upgrade instead of going to the carrier store, which service is it?
BB also sells the pure unlocked version, Im not sure if carrier branded upgrade offers the pure unlocked version as it's 'upgrade'
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Click to collapse
Yes they do. No devices are allowed to be locked in Canada. Against the law now.
Its frustrating. Regardless. It's a manufacturer device and I'm stuck with either being out of a device for days. Or repairing it