[Tutorial][Bell Atrix]What need to be done before Warranty Service?
It applies all the Bell Atrix, doesn’t matter you have Orange FR 2.1.1 or UK 2.2.3 on the phone or whatever
Simple Version:
Make sure you have CWM Recovery on it(http://forum.xda-developers.com/showthread.php?t=1019143)
Download the stock system.img (http://www.multiupload.com/T6L5RS2WH1), if you have the backup by nandroid, you can skip this step
Enter CWM Recovery to restore system.img only, then do Wipe out Data&Cache, or Force Close will be with you!
Install GingerBreak to root your phone, you can download from here: http://forum.xda-developers.com/showthread.php?t=1044765
Install CMW Recovery again, but this time, choose CHARGE MODE in order to uninstall the custom recovery
Use GingerBreak to un-root the phone
Do a factory again, then you are ready to throw this phone to any Bell Retail Store for repair
Just remind that Bell will take 4~6weeks to get your phone fixed, if you need a loaner phone, it’s $25+tax, ask before borrow since some store doesn’t even have smartphone to lend…
Full Detail Version coming soon...
Thanks, good tut to have.
Stock Bell Atrix on Rogers with updated radio, Rooted, deodexed, Honeycomb theme, and frozen!
With glad root and webtop mod on stock firmware would it be ok to just return the stock web top files and unrooted for warranty?
Why wouldn't you just a sbfflash...?
Sent from my MB860 using Tapatalk
hoodlikegaza said:
Why wouldn't you just a sbfflash...?
Sent from my MB860 using Tapatalk
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Because there is no Bell SBF available (to date)
scorneil said:
Because there is no Bell SBF available (to date)
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Click to collapse
Yes, but in your tutorial you're just removing root access and custom recovery. You're not changing the firmware from the phone back to 0.3.7 (Bell firmware) because there isn't a Bell SBF to flash (you're right about that). If one was already running 2.1.1 or 2.2.3 with root access, they could simply reflash their respective SBF's and it would produce the same results as your tutorial. Maybe I'm missing something from your guide, but as far as I understand, once you've flashed a different SBF, there is no way of getting back to official Bell. Your guide seems to be a roundabout way to get back to stock 2.1.1 or 2.2.3 for warranty purposes, while a simple reflash would produce the same results.
thegregulator said:
Yes, but in your tutorial you're just removing root access and custom recovery. You're not changing the firmware from the phone back to 0.3.7 (Bell firmware) because there isn't a Bell SBF to flash (you're right about that). If one was already running 2.1.1 or 2.2.3 with root access, they could simply reflash their respective SBF's and it would produce the same results as your tutorial. Maybe I'm missing something from your guide, but as far as I understand, once you've flashed a different SBF, there is no way of getting back to official Bell. Your guide seems to be a roundabout way to get back to stock 2.1.1 or 2.2.3 for warranty purposes, while a simple reflash would produce the same results.
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Click to collapse
absolutely true.
best chances for full repair is flash stock SBF 2.2.3 and then if you really wanna get technical, simply edit your prop file for cosmetic purposes.
NFHimself has this crazy way of flashing close to stock images but thats pretty much retarded as there's no point as it really doesnt mean any closer to stock than this crap and is fickle/easy to detect as it is if Motorola was looking for it.
thegregulator said:
Yes, but in your tutorial you're just removing root access and custom recovery. You're not changing the firmware from the phone back to 0.3.7 (Bell firmware) because there isn't a Bell SBF to flash (you're right about that). If one was already running 2.1.1 or 2.2.3 with root access, they could simply reflash their respective SBF's and it would produce the same results as your tutorial. Maybe I'm missing something from your guide, but as far as I understand, once you've flashed a different SBF, there is no way of getting back to official Bell. Your guide seems to be a roundabout way to get back to stock 2.1.1 or 2.2.3 for warranty purposes, while a simple reflash would produce the same results.
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Click to collapse
You are right, however stock system.img(from original bell firmware, not 2.1.1 or 2.2.3) already has the right prop file and bell bloatware, comparing 2.1.1 or 2.2.3, im too lazy to look for bloatware and changing by root. this seems the easiest way for me.
other than the radio version, i dont think motorola could find out this is flashed Atrix but anyway, I am still waiting for my atrix back
ks2hot4u said:
With glad root and webtop mod on stock firmware would it be ok to just return the stock web top files and unrooted for warranty?
Click to expand...
Click to collapse
better do a factory reset and unroot
I work for bell. and all I have to say about this thread is that it should be closed and deleted. I actually thought these kind of guides were frowned upon...
If the phone was working 100% before you starting screwing with it, we shouldn't have to honor your warranty. Thats why ROOTING VOIDS Warranty.
If you screw up your windows load, Best buy doesn't say, heres a new pc. They say, here's a bill for the techie. We work on commission in these stores, and i hate wasting my time with some moron who shouldnt have screwed with what he couldn't fix. /rant
Its annoying to deal with people who brick their phones, and then give bs excuses as to why its not working. I usually do my best to help people, but its better to tell us the truth and have us help, then lie through your teeth that its a problem with the device.
It costs me extra hours of work to deal with DOA phones, and it costs everyone including motorola tons of $$$ for stuff that is screwed up by the consumer.
Why can't the people who don't know what theyre doing, leave the dangerous stuff to the guys who know how to fix their own problems?
Edit: the exception to this is true hardware issues. But those don't seem to come up all too often with this phone, just battery life issues.
But thats the thing if you brick your device, this guide won't help as the phone is a brick.
As for hardware issues, this is the exact reason for this thread IMHO, something useful to me as my fingerprint reader is slightliy off physically which results in the device thinking that fast swipes are taking place when they are not. now I can use this when I am ready to take my device in without being harrassed about software.
With my N1 even with the bootloader unlocked they still took in the device if it was proven to be a hardware defect (again had a problem with my power button - just my luck i guess) Doubt bell would do the same.
binary110 said:
I work for bell. and all I have to say about this thread is that it should be closed and deleted. I actually thought these kind of guides were frowned upon...
If the phone was working 100% before you starting screwing with it, we shouldn't have to honor your warranty. Thats why ROOTING VOIDS Warranty.
If you screw up your windows load, Best buy doesn't say, heres a new pc. They say, here's a bill for the techie. We work on commission in these stores, and i hate wasting my time with some moron who shouldnt have screwed with what he couldn't fix. /rant
Its annoying to deal with people who brick their phones, and then give bs excuses as to why its not working. I usually do my best to help people, but its better to tell us the truth and have us help, then lie through your teeth that its a problem with the device.
It costs me extra hours of work to deal with DOA phones, and it costs everyone including motorola tons of $$$ for stuff that is screwed up by the consumer.
Why can't the people who don't know what theyre doing, leave the dangerous stuff to the guys who know how to fix their own problems?
Edit: the exception to this is true hardware issues. But those don't seem to come up all too often with this phone, just battery life issues.
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who would use this for anything other than a hardware issue? anyone who can follow this guide can also follow a SBF flash instruction to solve their software issues
binary110 said:
I work for bell. and all I have to say about this thread is that it should be closed and deleted. I actually thought these kind of guides were frowned upon...
If the phone was working 100% before you starting screwing with it, we shouldn't have to honor your warranty. Thats why ROOTING VOIDS Warranty.
If you screw up your windows load, Best buy doesn't say, heres a new pc. They say, here's a bill for the techie. We work on commission in these stores, and i hate wasting my time with some moron who shouldnt have screwed with what he couldn't fix. /rant
Its annoying to deal with people who brick their phones, and then give bs excuses as to why its not working. I usually do my best to help people, but its better to tell us the truth and have us help, then lie through your teeth that its a problem with the device.
It costs me extra hours of work to deal with DOA phones, and it costs everyone including motorola tons of $$$ for stuff that is screwed up by the consumer.
Why can't the people who don't know what theyre doing, leave the dangerous stuff to the guys who know how to fix their own problems?
Edit: the exception to this is true hardware issues. But those don't seem to come up all too often with this phone, just battery life issues.
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QFT, but......we are referring to hardware isssues here, not software.......and rooting has nothing to do with that.
Sent from my Blue Myst GladiAtrix on Bell using the XDA Premium App.
I agree, its totally cool for hardware issues, but i'm thinking about the guys who have the lower half of the touch screen not working because they screwed the software up. 9/10 issues with any smartphone is software related.
binary110 said:
I agree, its totally cool for hardware issues, but i'm thinking about the guys who have the lower half of the touch screen not working because they screwed the software up. 9/10 issues with any smartphone is software related.
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since no one seems to be able to replicate this issue (to my knowledge) that would imply that it IS hardware related and not software
Rediculous
binary110 Your completly in the dark if you think this phone or any other smartphone wont have defects and hardware malfunctions.
My Atrix has wicked bad screen response when plugged into any power source with stock charger or other... im not returning mine as this is a minor issue. Although my roomates cant hold gps, drops calls constantly, misses calls and msgs for lack of signal and has constant reboots since stock with only root to obtain webtop mod.
So according to your logic he dosent deserve to have his 500+ $ phone replaced cuz it will cost motorola money and your lazy ass some commision ??
THIS IS THE WRONG FORUM FOR YOU !
binary110 Your completly in the dark if you think this phone or any other smartphone wont have defects and hardware malfunctions.
My Atrix has wicked bad screen response when plugged into any power source with stock charger or other... im not returning mine as this is a minor issue. Although my roomates cant hold gps, drops calls constantly, misses calls and msgs for lack of signal and has constant reboots since stock with only root to obtain webtop mod.
So according to your logic he dosent deserve to have his 500+ $ phone replaced cuz it will cost motorola money and your lazy ass some commision ??
THIS IS THE WRONG FORUM FOR YOU !
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Click to collapse
I never said the phone was not capable of being defective. I said that when someone brings it in for an issue that they caused themselves. The phones are more often screwed up by a customer, than they are actually defective.
90% of the charger issues are from using a charger different than the motorola one that came with the phone. Especially the ones with the screen response. I noted it on my atrix as well. I also have replaced a customers phone for this.
This IS a valid reason to replace the phone.
But this is also easily noticeable BEFORE you go through the process of rooting/modding the phone. and as such, you should take it up with the place your purchased it before modding it.
Its like buying a car, ripping the engine apart right away. only to find that it runs like crap after you've ripped it apart... You probably should have done a test drive before purchasing. Do you understand what i mean?
Furthermore, your friend has a legitimate issue, I'm talking about people who brick their phones and play stupid. As well, I can tell you're a part of the generation who feels they're entitled to everything under the sun from the carrier you deal with. Yet, no cable company fixes your damn television. And especially not if you screw it up yourself.
Its not apples to apples, in the sense that the cable company doesn't subsidize your tv. but even if you got a tv as a promotion through them, they'd send you to the manufacturer. Which is what i'd prefer to do with people who do stupid stuff and want it fixed.
Don't act like my time isnt worth money just because youre a needy consumer. What i'm saying is just man up, tell us you screwed it up, and we will do everything we can help.
For you to be trolling the way that you are, its obvious that this ISNT THE FORUM FOR YOU.
Thank you.
By the way, Watch your language on the forums.
seven2099 said:
absolutely true.
best chances for full repair is flash stock SBF 2.2.3 and then if you really wanna get technical, simply edit your prop file for cosmetic purposes.
NFHimself has this crazy way of flashing close to stock images but thats pretty much retarded as there's no point as it really doesnt mean any closer to stock than this crap and is fickle/easy to detect as it is if Motorola was looking for it.
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Click to collapse
Uhm, what? How did I get dragged into this PMS fest?
Ridiculous.
Be nice guys... We are all Canadian, we love peace, don't we?!
In my case, my touchscreen's digitalize is 100% broken, it's either hypersensitive or non-sensitive at all... It happened on Bell Stock rom but I was trying to flash sfb to see if it could be fixed...
Unfortunately, i got my repair back today and still the same issue, i asked the bell staff to try the touchscreen and she said the phone is not boot up properly...
Oh well, after 90s, I ask her to try again, she clicked "BACK" 10 times in order to get back, and 5 times to run Bell Self-serve
well, I really unsatisfied with the result and I had to left the phone there and waiting for another 2 weeks, AGAIN!!!
I have 3yr contract with Bell so it has to waste time and money to get my phone fixed cuz its carelessness and impatience are wasting my money and time... The $30 loaner phone sucks and cannot even been changed...
well, looks like a little away from the topic but I've just out of the store...
even according to the repair menu, the bell stock sbf has been applied on and change of the part which i know its not the digitalize, the phone is still unusable...
AT&T users are lucky since they have their own stock sbf to flash when they wanna a repair but poor Bell users they have to use those tutorials like mine to do repair, OR UNLOCK THE BOOTLOADER AND I WONT ASK FOR WARRANTY
btw, maybe that's the reason why Apple is cool, they can get your iPhone replaced in maximum 60min not 60days even there is just a dust in screen
NFHimself said:
Uhm, what? How did I get dragged into this PMS fest?
Ridiculous.
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see what you caused?
jk
I understand where binary was coming from but again this thread isn't for that reason. At the same time I bet we can all say we wish carriers like bell and rogers were completely full of staff like you that come with the line we will do whatever we can to help. most times reps come off as just going through the motions or looking for whatever reason to close the case.
I talked with a rep from LG today. Here is what she said in reference to future updates for the Thrill....
"michelle: As far as I can tell you according to what I have here, they are working on those updates. But, there's no ETA, or any information yet. They only state that they are working on it."
So maybe they will give us updates? Any opinions? I am stuck in a contract until April with this phone and I am hating it. I don't want to void the warranty in case I can get it replaced with something else but I can't stand the GB update. I constantly have 8-9 system apps running that can't be killed and it overworks the processor causing overheating issues...my phone gets HOT!
root and install Prometheus. I'm in the same boat, stuck till April. I hated my phone. Went through warranty exchanges in hopes that they would give me a different phone. Probably could have gotten something different had I pushed hard enough with Customer Service but the truth is now I'm loving my phone, rooted with Prometheus installed. Now I'm playing Final Fantasy 3 in 3D. In fact come April I'll be getting 2 iPhone 5's for my wife and dad and I'll stick with this till I find something else I might want.
P.S. even my previous phone was rooted and had custom rom. I simply restored it stock when I did the exchange. Root and Rom couldn't be easier. Check it out.
bcashJMU said:
I talked with a rep from LG today. Here is what she said in reference to future updates for the Thrill....
"michelle: As far as I can tell you according to what I have here, they are working on those updates. But, there's no ETA, or any information yet. They only state that they are working on it."
So maybe they will give us updates? Any opinions? I am stuck in a contract until April with this phone and I am hating it. I don't want to void the warranty in case I can get it replaced with something else but I can't stand the GB update. I constantly have 8-9 system apps running that can't be killed and it overworks the processor causing overheating issues...my phone gets HOT!
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I can handle that. Late is FAR better than never. Look at Motorola...
M3wThr33 said:
I can handle that. Late is FAR better than never. Look at Motorola...
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It might actually start looking up for Motorola seeing as how Google bought them.
Prometheus?
TylDurden said:
root and install Prometheus. I'm in the same boat, stuck till April. I hated my phone. Went through warranty exchanges in hopes that they would give me a different phone. Probably could have gotten something different had I pushed hard enough with Customer Service but the truth is now I'm loving my phone, rooted with Prometheus installed. Now I'm playing Final Fantasy 3 in 3D. In fact come April I'll be getting 2 iPhone 5's for my wife and dad and I'll stick with this till I find something else I might want.
P.S. even my previous phone was rooted and had custom rom. I simply restored it stock when I did the exchange. Root and Rom couldn't be easier. Check it out.
Click to expand...
Click to collapse
Is that an app or a rom?
wing_zero_custom_1 said:
Is that an app or a rom?
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Click to collapse
Rom
Hey, thanks for taking the time to read this, I appreciate it. Well, let's get to it. This is my first phone a plan, all my other phones prior had been using a sim card and I had paid for it fully. This is the first time I bought a phone that I am paying off monthly on a Basic Sprint plan.
Will Rooting or Flashing my device cause any issues with my carrier or incur any extra fees. (I can't afford that atm)
Once my device is flashed/rooted will I lose connection to my account?
(Super Silly question) To Root my device will I lose all my information?
Seeing that I am content with the stock ROM, I'm just looking for the benefits of being rooted, should I go ahead and root my device?
BeNicePlz said:
Hey, thanks for taking the time to read this, I appreciate it. Well, let's get to it. This is my first phone a plan, all my other phones prior had been using a sim card and I had paid for it fully. This is the first time I bought a phone that I am paying off monthly on a Basic Sprint plan.
Will Rooting or Flashing my device cause any issues with my carrier or incur any extra fees. (I can't afford that atm)
Once my device is flashed/rooted will I lose connection to my account?
(Super Silly question) To Root my device will I lose all my information?
Seeing that I am content with the stock ROM, I'm just looking for the benefits of being rooted, should I go ahead and root my device?
Click to expand...
Click to collapse
No
You might have to have Sprint reprovision your phone.
Yes
I've had mine since launch without root, and it's honestly the first phone I've ever had where I didn't really find the need to root it. And I like fully stock phones.
eXplicit815 said:
No
You might have to have Sprint reprovision your phone.
Yes
I've had mine since launch without root, and it's honestly the first phone I've ever had where I didn't really find the need to root it. And I like fully stock phones.
Click to expand...
Click to collapse
Thanks for answering!
I have this feeling the Sprint will give me sh*t for rooting it for some reason. Like make things complicated for me.
I rooted and changed roms within 5 minutes of owning mine. Have sent 2 back now for device issues. The guy that works at sprint thought it was cool that I was doing that.
For troubleshooting reasons it would be a PITA to fix but if you know what you are doing you could take care of most stuff on your device.
Stellarex said:
I rooted and changed roms within 5 minutes of owning mine. Have sent 2 back now for device issues. The guy that works at sprint thought it was cool that I was doing that.
For troubleshooting reasons it would be a PITA to fix but if you know what you are doing you could take care of most stuff on your device.
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Click to collapse
Yeah, I think I'm going to keep stock for now. People usually thinks it's some big thing to flash roms and root.
BeNicePlz said:
Yeah, I think I'm going to keep stock for now. People usually thinks it's some big thing to flash roms and root.
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Click to collapse
I did because I was really sick of sense
If you have to send your phone to htc for any reason outside of Sprint (warranty issue), and they find out you unlocked your bootloader, they could charge you a few hundred dollars to repair or refuse to help you at all. There are ways around this, but nobody else mentioned this scenario. Just throwing it out there.
I wonder how long it will take XDA's best minds to unlock this bootloader. Seems like Samsung phones are getting harder and harder to exploit.
Sent from my Nexus 5 using Tapatalk
willblake13 said:
I wonder how long it will take XDA's best minds to unlock this bootloader. Seems like Samsung phones are getting harder and harder to exploit.
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Click to collapse
This isn't entirely true. Samsung phones have mostly had unlocked bootloaders unless you get a carrier version. They are still relatively easy to root and play around with. The only thing they are doing is adding security through Knox and that makes it difficult or even impossible to avoid flagging that the system has been tampered with. It doesn't stop playing with the bootloader or system, it just tells them that you have done something and that in turn voids warranty in many cases.
Most HTC, Sony and LG phones have locked bootloaders but the companies provide tools and instructions to unlock them. Only carrier-locked bootloaders are notoriously difficult to unlock.
I think you are mixing up the ability to unlock or play with the system with security features that flag and tell the company that you have messed with the phone. They are two different things.
It is becoming more and more difficult to return to a state that shows no evidence of tampering so warranty concerns are becoming more widespread. It doesn't mean that we can't play with our phones. It just means that after doing so the phone is our responsibility - sometimes even if there is a defect that isn't our fault.
akselic said:
This isn't entirely true. Samsung phones have mostly had unlocked bootloaders unless you get a carrier version. They are still relatively easy to root and play around with. The only thing they are doing is adding security through Knox and that makes it difficult or even impossible to avoid flagging that the system has been tampered with. It doesn't stop playing with the bootloader or system, it just tells them that you have done something and that in turn voids warranty in many cases.
Most HTC, Sony and LG phones have locked bootloaders but the companies provide tools and instructions to unlock them. Only carrier-locked bootloaders are notoriously difficult to unlock.
I think you are mixing up the ability to unlock or play with the system with security features that flag and tell the company that you have messed with the phone. They are two different things.
It is becoming more and more difficult to return to a state that shows no evidence of tampering so warranty concerns are becoming more widespread. It doesn't mean that we can't play with our phones. It just means that after doing so the phone is our responsibility - sometimes even if there is a defect that isn't our fault.
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Click to collapse
His post was it will probably take a long time to unlock the bootloader, not sure what your LONG response has to do with that but anyway.
Yes, OP you are correct. Heck even the Note 3 for VZW is pretty limited ROM wise even after being out for months now. The good news these days that at least it is running a current build (4.4) so atleast we aren't behind in that regard. Problem is if we want to run CM we need there kernel to make it fly. Hopefully someone will break this thing soon!
jmill75 said:
His post was it will probably take a long time to unlock the bootloader, not sure what your LONG response has to do with that but anyway.
Yes, OP you are correct. Heck even the Note 3 for VZW is pretty limited ROM wise even after being out for months now. The good news these days that at least it is running a current build (4.4) so atleast we aren't behind in that regard. Problem is if we want to run CM we need there kernel to make it fly. Hopefully someone will break this thing soon!
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Click to collapse
His post makes sense, there's a world outside the US.
dandroid13 said:
His post makes sense, there's a world outside the US.
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Click to collapse
OP lives in Washington...soooooo thats the US buddy. Whats your point?
jmill75 said:
OP lives in Washington...soooooo thats the US buddy. Whats your point?
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My point is that post #2 makes sense. It isn't Samsung that makes things harder for you guys, it's the carriers.
dandroid13 said:
My point is that post #2 makes sense. It isn't Samsung that makes things harder for you guys, it's the carriers.
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Click to collapse
:good::good::good:
dandroid13 said:
My point is that post #2 makes sense. It isn't Samsung that makes things harder for you guys, it's the carriers.
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Click to collapse
Its a lot with the carriers but also Samsung has to have their phones secure also for govt official use hence Knox, plus region lock...
Sent from my XT1058 using xda premium
[email protected] said:
Its a lot with the carriers but also Samsung has to have their phones secure also for govt official use hence Knox, plus region lock...
Sent from my XT1058 using xda premium
Click to expand...
Click to collapse
Knox =/= locked bootloader, region lock goes away with a 5 min call.
So I understand that we have locked bootloader but it seems that these forums are dying. This is the first LG phone ive ever owned but it really feels dead even compared to my Galaxy note 3. It's like nobody is even trying to do anything with it and its made me quite sad. Anyone have any suggestions as to how to make this phone feel fun and different like I remember doing to my Galaxy s2 or s3? I miss the good old days when a new rom came out every week and new exploits came out almost instantly.
Since there is no official unlock method, it's very tough to develop. Even if there was a workaround to unlock, these money hungry CDMA carriers lock us out of fastboot and adb, so it wouldn't be possible either way. I really wish I would've waited for the new Nexus phones or the OnePlus Two.
ironbesterer said:
Since there is no official unlock method, it's very tough to develop. Even if there was a workaround to unlock, these money hungry CDMA carriers lock us out of fastboot and adb, so it wouldn't be possible either way. I really wish I would've waited for the new Nexus phones or the OnePlus Two.
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The one plus 2 isn't for CDMA, but yeah, the nexus phone would have been great.
EmSeeMAC said:
The one plus 2 isn't for CDMA, but yeah, the nexus phone would have been great.
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Click to collapse
Wasn't saying it was. I'm saying I wish I would've waited for it. I didn't want a carrier phone to begin with, but the G4 made me want it. Big mistake
Sent from my LGLS991 using Tapatalk
I know how you feel. I had mine since release and though I think its an all around great phone root for the most part has done me justice. I just think the general idea of bootloader locking is bull**** and should be illegal. I would love a nexus phone but I will not buy into googles push to cloud storage and their services. I can deal with no removable battery but non expandable memory is a no go. Honestly if/when we get android M on the G3 and we get a custom rom I will go back to it provided the bluetooth issues are ironed out. But thats just my 2 cents
kangta05 said:
I know how you feel. I had mine since release and though I think its an all around great phone root for the most part has done me justice. I just think the general idea of bootloader locking is bull**** and should be illegal. I would love a nexus phone but I will not buy into googles push to cloud storage and their services. I can deal with no removable battery but non expandable memory is a no go. Honestly if/when we get android M on the G3 and we get a custom rom I will go back to it provided the bluetooth issues are ironed out. But thats just my 2 cents
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Click to collapse
Bootloader unlock, illegal... Really? Please don't be that guy. We bought the phone, we should be able to do what we want to it. That's like buying a car and it being illegal to change your own oil.
You might want to read that again. Where did I state that UN locking it should be illegal. I said the whole boot loader locking thing is bs ie we should not be locked out from it.
I called LG and talk to a tech who told me if I send my phone to them they would unlock my bootloader but it would void my warranty and of course I already knew that but I was just shocked that they said yes instead of telling me no.