Question Screen Turns OFF on Video Call (Viber) - Redmi Note 10 Pro

Hello,
Just wondering if you guys have the same problem.
Phone is updated on 12.5.8.
Just bought for my wife last week
The app we are having trouble with is Viber during Video Calls. Whenever she video calls someone, while it is ringing, the screen turns OFF. Nothing happens even if she double taps the screen or presses the power button. After a few rings and presses on the power button, the screen will turn ON and everything seems back to normal.
I tried video calling via FB messenger and I am not encountering the same issue.
I tried to test the proximity sensor using Viber call and phone call and it is responding well but not 100%. Sometimes when I put in on my ears, the screen doesn't turn OFF. Most of the time, it does.
I also tested via the CIT (Secret Menu in the About Phone>Kernel Version), the result was mixed. If I just put my hand over the sensor, it does not turn to 0.0. It only goes to 0.0 if I put the phone down facing the table and then goes back to 5.0 when I pick it up.
I tried clearing cache, data, uninstalled, reboot then installed viber but the issue still exist.
Here is a video link of the issue I am talking about
VID_20211002_222722 - COMPRESSED.mp4
tinyurl.com
Do any of you face the same issue? TIA!

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Hi all,
I've come across a couple of problems with the phone that I've put down to manufacturing, but I'm not really seeing anyone else complain about them. I'd just like to see if anyone else is experiencing these issues or if I should have my phone replaced under warranty.
Issue 1: Microphone.
During a call, people can hear me clearly, but if I switch to speakerphone (or use an app like Skype or Viber, which usesspeakerphone for video calls), they have trouble hearing me. I know there is an issue where the mic stops working for some people, but mine is still working...only I sound very faint to the other person. If I bring my face right up to the phone and speak, they can hear me somewhat clearly, but it defeats the purpose holding it to my face when I'm in a video call.
Issue 2: Screen touches during a call.
I've noticed that when in a regular call, the screen turns off when I bring the phone to my face, and turns back on as I pull the phone away, which is fine. The problem is though, that while the screen is off and pressed to my ear, shortly after the light of the screen turns back on and it seems I've been pressing things with my ear, e.g. pulled down the notification shade, opened an app on my home screen or opened my app drawer, etc. Is anyone else noticing the screen turning back on mid-call? Or does anyone know if the screen still responds to touches even though the backlighting is off? Or is this an iPhone 4-esque situation where I'm "holding it wrong"?
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I take it the lack of responses means that no one else is experiencing the issue and that I should swap it under Warranty :/
ronnie301184 said:
I take it the lack of responses means that no one else is experiencing the issue and that I should swap it under Warranty :/
Click to expand...
Click to collapse
nope. my speakerphone works great, everyone hears me very clearly. and during calls, when my screen goes off, the screen is actually off and my ear doesnt register touches. and yea, id rma it.
ronnie301184 said:
Hi all,
I've come across a couple of problems with the phone that I've put down to manufacturing, but I'm not really seeing anyone else complain about them. I'd just like to see if anyone else is experiencing these issues or if I should have my phone replaced under warranty.
Issue 1: Microphone.
During a call, people can hear me clearly, but if I switch to speakerphone (or use an app like Skype or Viber, which usesspeakerphone for video calls), they have trouble hearing me. I know there is an issue where the mic stops working for some people, but mine is still working...only I sound very faint to the other person. If I bring my face right up to the phone and speak, they can hear me somewhat clearly, but it defeats the purpose holding it to my face when I'm in a video call.
Issue 2: Screen touches during a call.
I've noticed that when in a regular call, the screen turns off when I bring the phone to my face, and turns back on as I pull the phone away, which is fine. The problem is though, that while the screen is off and pressed to my ear, shortly after the light of the screen turns back on and it seems I've been pressing things with my ear, e.g. pulled down the notification shade, opened an app on my home screen or opened my app drawer, etc. Is anyone else noticing the screen turning back on mid-call? Or does anyone know if the screen still responds to touches even though the backlighting is off? Or is this an iPhone 4-esque situation where I'm "holding it wrong"?
Thanks guys
Click to expand...
Click to collapse
Never faced any of such issues with my nexus. You should go for a replacement

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