Hello!
The primary microphone is not working. I googled this and it looks like my problem is just like everybody elses, the microphone is not working during a call, but it will work if I put it on speaker. The mic will not work while recording, taking a video or during a Skype/Whatsapp call. I tried the built-in diagnosis HTC app and while the mic will not work on the first test, it will work on the second one. I tried pushing a thin needle in the small hole near the charger and also cleaning that grill and it still won't work. I did a factory reset on it, as well. Also, I cannot connect to the Google services and access Google Play. Your help would be greatly appreciated! Thank you!
Related
Hello,
My HTC Diamond on last week gets "MicroPError" and no backlight.
I dismounted the phone to clean the interior and fix the connections inside, after mountin it, the backlight was fixed and I was happy with it, because I could fix the problem on my phone, but when I make the first call, i realised that I fixed one problem and get another one.
So now, the problem on my phone is when I make or when I receive a call no one can hear me.
Can someone help me trying to fix my phone.
Best regards
Ya i can help you. The problem is the with the 2 golden hook like connectors.[ Near the camera ] You might have bend it in the process of cleaning.
To be specific , the top portion of the mobile when removed controls the speakers. You can easily spot the golden connector and make sure that it touches the upper metal connector when closing the top cover.
top cover is the one above the battery in this pic
Click to SEE
Hello,
Thanks for your reply, but it didn't solve my problem, I checked what you said, and the connection is normal.
By the way this is not the connector for the speaker? My problem is not on the speaker, my problem is on the microphone.
My problem is not ear the others, but the other can't ear me on a phone call, so the problem is on the microphone, don't you agree?
Do you have another idea for this problem?
Best regards.
artursant said:
Hello,
Thanks for your reply, but it didn't solve my problem, I checked what you said, and the connection is normal.
By the way this is not the connector for the speaker? My problem is not on the speaker, my problem is on the microphone.
My problem is not ear the others, but the other can't ear me on a phone call, so the problem is on the microphone, don't you agree?
Do you have another idea for this problem?
Best regards.
Click to expand...
Click to collapse
Check your microphone connections at the lower bottom . One with a black cap.
Hello again,
Can you please help me identifying the microphone.
Best regards
Hello again,
I checked it again, and the connections of the microphone sims to be fine.
I think the microphone itself is damaged, because I make another test.
I tryed to use the Voice Recorder, and found that if I talk normal on the recorder, when I play the sound, my voice is very low, almost not earable and a lot of noise, if I talk louder, when playing the sound my voice is already possible to ear, but also with a lot of noise, this is the reason for thinking that the problem is on the microphone. By the way, the black cap of the microphone falls down when I opened the phone for cleaning on the first time, is it normal.
If the problem is, as I think on the microphone, is it possible to replace the microphone, or it must be replaced the pc-board.
Best regards.
Hi everyone,
I'm experiencing a problem. During any call my mic goes off. I can hear the other person but they can't hear me. I've already gave a factory reset, I've already changed the firmware but the problem remains in any firmware. I've tried to use the mic in other applications such as a voice recorder, google search, swype, and they all captured the sound perfectly. The microphone works fine except in telephone app. Samsung said that I have to change the main board. But it is barely new. Besides that this doesn't sounds like a hardware problem...Does anyone have any insight about this issue or how can i get my mic back? Should i recompile the code from telephone app, something like this...?
just for the records... newbie here.
Tks in advance!
there are 2 mics on note. Top and bottom. I think the recorder apps use the top mic and calls use the bottom mic. could be a hardware problem with the mic below.. Not 100% sure though.
Most of my phone calls on this device have been pretty bad.
Most people tell me to turn off handsfree or "Hey! Talk louder!".
I phoned myself on a friend's phone and I herd my voice quite clear and whatsapp audios and recordings work perfectly.
Also when in call plugging in a headset and using the external microphone instantly fixes all problems.
I've made sure I'm not covering any microphone when holding the phone (only one next to charger port right?).
I'm really confused also because I've used 5.1.1 to 7.0 and this problem has persisted indicating it's hardware related.
Try shining a bright light in the hole, look with a magnifying glass. Do you see any junk in there? You ought to be able to see a mesh screen (probably dusty / covered in fuzz). AoN
E-Chan said:
Most of my phone calls on this device have been pretty bad.
Most people tell me to turn off handsfree or "Hey! Talk louder!".
I phoned myself on a friend's phone and I herd my voice quite clear and whatsapp audios and recordings work perfectly.
Also when in call plugging in a headset and using the external microphone instantly fixes all problems.
I've made sure I'm not covering any microphone when holding the phone (only one next to charger port right?).
I'm really confused also because I've used 5.1.1 to 7.0 and this problem has persisted indicating it's hardware related.
Click to expand...
Click to collapse
Put the phone in safe mode and check how the microphone works when you call. If you hear perfectly then it's likely to be a problem in the installed applications that have access to the microphone. Need to understand which application creates a microphone problem?
Did you install the same applications after upgrading to android 7 beta that you installed on android 6.01?
Rather yes, since I also did this, but it turned out that some program interferes with the microphone. I had to reconsider the installed applications and to cancel the permissions to access the microphone.
At me the given problem has disappeared ...
I don't think it's dust in the mcrophone since this happens since day one
I'll give this a shot tomorrow! I don't have many apps but I do have some indispensable that may have interfered with the microphone.
I'll report when I have someone I can try this with. Thanks for the tip!
H2met said:
Put the phone in safe mode and check how the microphone works when you call. If you hear perfectly then it's likely to be a problem in the installed applications that have access to the microphone. Need to understand which application creates a microphone problem?
Did you install the same applications after upgrading to android 7 beta that you installed on android 6.01?
Rather yes, since I also did this, but it turned out that some program interferes with the microphone. I had to reconsider the installed applications and to cancel the permissions to access the microphone.
At me the given problem has disappeared ...
Click to expand...
Click to collapse
Hope somebody can help please? My Zuk Z2 Pro has lost the earpiece sound when on a phone call. People can hear me, but I cannot hear them. I am sure its a software problem but not sure how to permanently fix it.
I ran a manual engineering test by typing *#*#1111#*#* and checked the speaker and the microphone in settings, they are fine. However, the ‘Rec’ setting wont play any sound to the earpiece.
I have read its a known issue and installing the app mswitch (keycut) worked,but it didnt. I then read about switching off "OK Google", well on a Zuk this is not easy to find, so am not even sure I was able to disable this app.
EDIT: After more investigation I have found that when I turn the voice volume up in ringer settings it does nothing, which I think may be the speaker itself. My wife has the same phone and hers works normally. There are three ringer volumes, and the middle one does nothing but I know it did yesterday
I then tried another app called "Soundabout". This worked and allowed the Rec setting in the engineering side of the phone to play a sound, like an increasing oscillalation of sound. I then restarted the phone and it worked, but not permanently. The app doesn't seem to stay working.
However, when I made a phone call the earpiece speaker still didnt work. I could not hear anybody but they could hear me.
However, it does work when headphones are plugged in.
Does anyone know if a factory reset of the software would help as I am stuck and desperate for help. It just suddenly stopped working yesterday, so am puzzled as to why. The phone is just less than 12 months old, so not particular aged and it has always been in a case and well looked after. Its running stock Android 6 with the ZUI overlay from Zuk, so no changes made to it.
I have de same problem. Two months ago the speakers decreased the volume and microphone does not work properly.
I replaced the usb + mic piece, but the problem remains the same. Now, I have ordered speakers piece, but I guess the problem will continue.
The only thing I can think is the origin of the issue could be the bluetooth earphones that in some way had changed the sound configuration.
Try to qfil ZUI 1.9, if that does ot help then its hardware problem most likely.
Tomthered1 said:
Hope somebody can help please? My Zuk Z2 Pro has lost the earpiece sound when on a phone call. People can hear me, but I cannot hear them. I am sure its a software problem but not sure how to permanently fix it.
I ran a manual engineering test by typing *#*#1111#*#* and checked the speaker and the microphone in settings, they are fine. However, the ‘Rec’ setting wont play any sound to the earpiece.
I have read its a known issue and installing the app mswitch (keycut) worked,but it didnt. I then read about switching off "OK Google", well on a Zuk this is not easy to find, so am not even sure I was able to disable this app.
EDIT: After more investigation I have found that when I turn the voice volume up in ringer settings it does nothing, which I think may be the speaker itself. My wife has the same phone and hers works normally. There are three ringer volumes, and the middle one does nothing but I know it did yesterday
I then tried another app called "Soundabout". This worked and allowed the Rec setting in the engineering side of the phone to play a sound, like an increasing oscillalation of sound. I then restarted the phone and it worked, but not permanently. The app doesn't seem to stay working.
However, when I made a phone call the earpiece speaker still didnt work. I could not hear anybody but they could hear me.
However, it does work when headphones are plugged in.
Does anyone know if a factory reset of the software would help as I am stuck and desperate for help. It just suddenly stopped working yesterday, so am puzzled as to why. The phone is just less than 12 months old, so not particular aged and it has always been in a case and well looked after. Its running stock Android 6 with the ZUI overlay from Zuk, so no changes made to it.
Click to expand...
Click to collapse
Finally I have found the origin of the problem. It was in the dust filters of the phone. I used an special liquid for the screen protector. Some of this liquid goes to the filters. I have cleaned this filter with a brush teeth.
It is silly and I feel dumb.
Simple fix
Please do not feel dumb or stupid as this is something we don't think about.
The problem is due to dust and fabric accumulation. I just had this problem.
The fix is simple.
Use something soft to bang your receiver. In my case i used the tip of my finger. You want to the bang to be good but not to break the glass. My finger hurts a bit so I think a small rubber hammer will do the job.
Hope this helps.
Clean earpiece protector
Hi, I had the same issue and after trying all software tweaks with no success, what I have done is use a toothbrush to clean the tiny holes from the earpiece protector. I pushed some brush bristles gently through the holes and... it worked!!!
Hope it helps.
Hello all, having an issue with my 2week old note. My mic doesn't work at all during phonecalls. When i put it on speaker it does work, but not 100& clear.
Luckily I have my bluetooth mic and user that for 90% of my phone calls but still, why is this happening. Does anyone have any solutions? When i record voice msgs on facebook or whatsapp its only white noise.
Thanks in advance.
durps said:
Hello all, having an issue with my 2week old note. My mic doesn't work at all during phonecalls. When i put it on speaker it does work, but not 100& clear.
Luckily I have my bluetooth mic and user that for 90% of my phone calls but still, why is this happening. Does anyone have any solutions? When i record voice msgs on facebook or whatsapp its only white noise.
Thanks in advance.
Click to expand...
Click to collapse
Try blowing out the mic at the bottom of the phone with your mouth or a blower.
Sent from my SM-N960U1 using Tapatalk
Has the phone been underwater?
The phone was never under water but has been in the shower with me getting wet. I play music at full vol in the shower like i did with my S8.
I blew the mic with compressed air and nothing.
What gives
Sounds like it's time to contact Samsung.
So my mic works when i record videos! Only time it seems to work, just not for things like whatapp, messenger, phone calls. Weird!
durps said:
So my mic works when i record videos! Only time it seems to work, just not for things like whatapp, messenger, phone calls. Weird!
Click to expand...
Click to collapse
turn off bluetooth
durps said:
Hello all, having an issue with my 2week old note. My mic doesn't work at all during phonecalls. When i put it on speaker it does work, but not 100& clear.
Luckily I have my bluetooth mic and user that for 90% of my phone calls but still, why is this happening. Does anyone have any solutions? When i record voice msgs on facebook or whatsapp its only white noise.
Thanks in advance.
Click to expand...
Click to collapse
you can contact customer care
I'm having the same issue, did you find a solution?
Try blowing air at an angle into the microphone hole at the base of the device. Sometimes pocket lint and dust and block the microphone.
Sent from my SM-N960U1 using Tapatalk
It fix my phone by blowing the hole on the microphone thanks
Did you solve this problem?
How did you fix it?
I had the same issue. I found out that my bottom microphone stopped working after i dropped it some days ago. When i read about it some forums said that the connections may got loose. I watched a disasembly tutorial where i could locate the place of the connection and then, i pushed hard on the back where the connection was. And suddenly a pop. I managed to click the connection back and now my Note 9 work perfectly!!