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So I used a guide a few months back to make my HTC One into the Google Play edition. Today I finally got around to installing some updates. I went to 4.4.3 and installed it, and then noticed that there was another update out, 4.4.4, and went ahead and it installed that as well. Everything came out fine, but I'm having some issues:
The biggest is a flickering kind of screen glitch - I've attached a photo. I can't take screenshots anymore, either; it tells me that 'storage may be in use'. It goes away if I swipe or change something, but always comes back if I, say, reopen the keyboard. It happens everywhere, including the status bar.
The powerdown menu also no longer displays. My screen simply goes dark like it does when the menu opens, but it doesn't display the options. It still functions as if it's there, as I've been able to use it to shut down my phone.
I haven't been able to find anything online about it - perhaps I should just roll back to the last version I was running if I can't figure this out.
Anybody know? Wasn't having issues like this before.
dilyn said:
So I used a guide a few months back to make my HTC One into the Google Play edition. Today I finally got around to installing some updates. I went to 4.4.3 and installed it, and then noticed that there was another update out, 4.4.4, and went ahead and it installed that as well. Everything came out fine, but I'm having some issues:
The biggest is a flickering kind of screen glitch - I've attached a photo. I can't take screenshots anymore, either; it tells me that 'storage may be in use'. It goes away if I swipe or change something, but always comes back if I, say, reopen the keyboard. It happens everywhere, including the status bar.
The powerdown menu also no longer displays. My screen simply goes dark like it does when the menu opens, but it doesn't display the options. It still functions as if it's there, as I've been able to use it to shut down my phone.
I haven't been able to find anything online about it - perhaps I should just roll back to the last version I was running if I can't figure this out.
Anybody know? Wasn't having issues like this before.
Click to expand...
Click to collapse
Bump, same problem, same situation. Rolled back to 4.4.3 for now
So, wondering if anyone else is having this. It definitely seems to be software related, I just can't for the life of me figure out what installed app did this, but hoping someone has the same issue and will chime in here. At random, the top left where the menu button is in Google Play store, for example, will act like it's not taking my touch input. The same goes for where the Edge app/contacts is. I know it to be software because if I rotate the screen in Google Play, the menu button still doesn't work and it's in a different spot while rotated obviously, so not physical from what I can see/determine. I did a factory reset only a few weeks ago, after the last update (as I usually do) and it was fine then (and right after).
Chilinmichael said:
So, wondering if anyone else is having this. It definitely seems to be software related, I just can't for the life of me figure out what installed app did this, but hoping someone has the same issue and will chime in here. At random, the top left where the menu button is in Google Play store, for example, will act like it's not taking my touch input. The same goes for where the Edge app/contacts is. I know it to be software because if I rotate the screen in Google Play, the menu button still doesn't work and it's in a different spot while rotated obviously, so not physical from what I can see/determine. I did a factory reset only a few weeks ago, after the last update (as I usually do) and it was fine then (and right after).
Click to expand...
Click to collapse
Ive had similar issues on OE2 stock.. it seemed the whole top half of the screen wouldnt recognize input and this waseven after reboots and hard resets..
It wasnt til i went back to a fresh install of a custom rom where i got it back.
I havent been able to determine a culprit outside of the software in general.
Yeah, I was sure it was software because if I pull the notification bar down and slide my finger past the "dead" area on the screen, it works fine. Also, the "dead" are moves with whether you are in portrait or landscape mode. What sucks is, my Edge bar seems to not work most of the time. Wish they'd fix this, I'm very certain it's not hardware.
Update: Think I found a fix. It's been a whole day without issues. Believe it or not, change the theme you are using (I was using default, hope you were too?). I switched to the free material theme I found in the store (I like it), and have had 0 touch issues since.
*Edit, well I had 2 good days, but the issue came back. Not as frequent, it seems, but can't nail down why it happened. I did a factory reset after this update, too.
At some point after upgrading to Android 9 I started having the following issue where if the screen turns off due to inactivity and I turn it back on by pressing the power button, I see whatever screen I had open before it went to sleep but it's frozen. Scrolling touching etc still perform (invisible) actions but the screen is frozen until I either press the app switch button or perform some action that would change the current application. While the screen is frozen the drawer from the top works just fine. Also when the app that gets frozen is the desktop (I'm using the default launcher), I can see the background scrolling if I swipe left or right but the widgets don't change, they are frozen.
Does anyone else have the same problem? Any ideas what could be causing it?
Tritonio_GR said:
At some point after upgrading to Android 9 I started having the following issue where if the screen turns off due to inactivity and I turn it back on by pressing the power button, I see whatever screen I had open before it went to sleep but it's frozen. Scrolling touching etc still perform (invisible) actions but the screen is frozen until I either press the app switch button or perform some action that would change the current application. While the screen is frozen the drawer from the top works just fine. Also when the app that gets frozen is the desktop (I'm using the default launcher), I can see the background scrolling if I swipe left or right but the widgets don't change, they are frozen.
Does anyone else have the same problem? Any ideas what could be causing it?
Click to expand...
Click to collapse
FWIW I have not really solved the problem but I am circumventing it by having the screen lock immediately instead of waiting 5 minutes. That way I have to unlock with a fingerprint every time the screen is off, and unlocking refreshes the screen which "fixes" the problem.
Tritonio_GR said:
FWIW I have not really solved the problem but I am circumventing it by having the screen lock immediately instead of waiting 5 minutes. That way I have to unlock with a fingerprint every time the screen is off, and unlocking refreshes the screen which "fixes" the problem.
Click to expand...
Click to collapse
There were lot of reports of glitchy phones after the Pie update.
The cure was a factory reset or software repair with Xperia Companion
Use Xperia Transfer to back up your calls/contacts/texts before you reset the phone
Didgesteve said:
There were lot of reports of glitchy phones after the Pie update.
The cure was a factory reset
Click to expand...
Click to collapse
Can you please link a thread, where users told, that problem is solved after reset?
I have the same frozen display (since Android Pie), when turning display off and on again.
Don´t wish to reset and install all again, if that does not help.
bye,
Ralf
thegrobi said:
Can you please link a thread, where users told, that problem is solved after reset?
I have the same frozen display (since Android Pie), when turning display off and on again.
Don´t wish to reset and install all again, if that does not help.
bye,
Ralf
Click to expand...
Click to collapse
Hi Ralf,
the phone will always work better with a reset after a major update, all the Oreo applications are trying to work under Pie. Sometimes it works, sometimes it doesn't. Oreo apps aren't made to work under Pie and they can error.
here, is one example, or another, but I didn't jump to Pie because of all the negative feedback and the scores of people trying to downgrade.
A reset will fix your problem and if you use Xperia transfer then the amount of personal information lost will be minimal.
Thanks for the links.
Didgesteve said:
all the Oreo applications are trying to work under Pie. Sometimes it works, sometimes it doesn't. Oreo apps aren't made to work under Pie and they can error.
Click to expand...
Click to collapse
This sounds to me, the combination of "old" Navi-apps with Pie is the problem. May be only with Pie on some Sonys.
I'm afraid, a reset will not change the frozen display.
All other apps till now do not freeze after display-on except MagicEarth and Osmand+
This 2 apps i deinstalled (+ deleting the data) and installed again.
A reset will fix your problem and if you use Xperia transfer then the amount of personal information lost will be minimal.
Click to expand...
Click to collapse
Xperia transfer shows me only 2 apps for backup.
I'll probably try a reset in the next few days anyway.
bye,
Ralf
thegrobi said:
Thanks for the links.
This sounds to me, the combination of "old" Navi-apps with Pie is the problem. May be only with Pie on some Sonys.
I'm afraid, a reset will not change the frozen display.
All other apps till now do not freeze after display-on except MagicEarth and Osmand+
This 2 apps i deinstalled (+ deleting the data) and installed again.
Xperia transfer shows me only 2 apps for backup.
I'll probably try a reset in the next few days anyway.
bye,
Ralf
Click to expand...
Click to collapse
Looks like there is know issue with the Osmand+, the date of the post is may last year, but it may just be a 'feature'
When backing up with Xperia transfer, make sure you select all the boxes that are optional. It's things like text messages/contacts/phone history that are useful after a reset. Some apps can't be moved and have to be downloaded directly from the playstore, but Google should give you that option, after you log back in to the wiped phone.
Edit: I can recomend Sygic, free maps for one country, works without data.
In the meantime, I found more users with this problem and a little solution that another user describes:
I can confirm I have the exact same issue since Android 9 with my Xperia xz1 compact.
I normally have no lockscreen options set. So when I wakeup the Phone, it sometimes kind of 'locks' the screen. Widgets do not respond, I cannot switch home screens. The time on the status bar remains correct. If I then click on an app and go back, everythning behaves normally.
So I'm quite sure this must be a software issue, as other people have this problem to.
My workaround for now is to have a lockscreen option aktive. But I would rather have not, for conveniance.
I tested this also with safe mode and complete factory reset of the phone. The 'bug' is still there.
Click to expand...
Click to collapse
If I disable lockscreen, then apps stop when it is switched on again. However, I always have to enter pin or use fingerprint sensor, or smart lock.
This often does not work when cycling and is dangerous when cardriving.
On Android 8, the lockscreen did not need to be active.
So the problem is not Osmand and MagicEarth.
It is a Sony 9 bug with Android 9.
bye,
Ralf
Found in an other forum an easy method to reproduce the problem.
disable the screen lock (it must be set to "None");
lock the phone and then unlock it;
lock and unlock it again.
Click to expand...
Click to collapse
bye,
Ralf
---------- Post added at 01:50 PM ---------- Previous post was at 01:20 PM ----------
Because I believe that Sony will not fix the error, I could imagine a solution:
An app (possibly tasker), which puts a selectable running app from foreground while pressing the power button in the background and immediately brings it back to the foreground.
Does anyone know such a tool?
bye,
Ralf
[/COLOR]Because I believe that Sony will not fix the error, I could imagine a solution:
An app (possibly tasker), which puts a selectable running app from foreground while pressing the power button in the background and immediately brings it back to the foreground.
Does anyone know such a tool?
bye,
Ralf[/QUOTE]
So, did you ever find a solution?
I've got the 8gb/128gb version of the phone the last weekend. I'm having this issue where the phone is not responsive to the touch for about 1~2 seconds after I wake it up (either by double-tapping the screen or pressing the power button).
This happens after the screen is off for a few minutes (even if playing music in Soundcloud/Youtube Vanced). It'd turn on the screen but I can't interact with the screen right away.
I used to have a similar problem with my Razer Phone 1 and it happened whenever I tried to hide the navigation bar or use a different navbar/gestures. I have gestures enabled in the ROG 2, but not sure if it's related. Also, I think it came with WW ROM, I don't know if that'd matter.
I'd really appreciate any input from you guys on how to solve this. Thanks
el4nimal said:
I've got the 8gb/128gb version of the phone the last weekend. I'm having this issue where the phone is not responsive to the touch for about 1~2 seconds after I wake it up (either by double-tapping the screen or pressing the power button).
This happens after the screen is off for a few minutes (even if playing music in Soundcloud/Youtube Vanced). It'd turn on the screen but I can't interact with the screen right away.
I used to have a similar problem with my Razer Phone 1 and it happened whenever I tried to hide the navigation bar or use a different navbar/gestures. I have gestures enabled in the ROG 2, but not sure if it's related. Also, I think it came with WW ROM, I don't know if that'd matter.
I'd really appreciate any input from you guys on how to solve this. Thanks
Click to expand...
Click to collapse
I've got same phone on the latest ww rom (there's an update, might help) and haven't seen this yet. So you use double tap to wake? Any screen off gestures? Would be interesting to figure out which feature is misbehaving
xxBrun0xx said:
I've got same phone on the latest ww rom (there's an update, might help) and haven't seen this yet. So you use double tap to wake? Any screen off gestures? Would be interesting to figure out which feature is misbehaving
Click to expand...
Click to collapse
It doesn't show any new update when I check. I believe it's because I dont have the CN ROM. Yes I do use double tap to wake. I will disable it and use it during a day to see if it change. If not, I'll try using the navbar instead of gestures. I haven't set up any screen off gesture. I'll report back if I find something
el4nimal said:
It doesn't show any new update when I check. I believe it's because I dont have the CN ROM. Yes I do use double tap to wake. I will disable it and use it during a day to see if it change. If not, I'll try using the navbar instead of gestures. I haven't set up any screen off gesture. I'll report back if I find something
Click to expand...
Click to collapse
This also happened to me when I converted to WW ROM, and to many others as well. It affected my gaming experience so much so I converted back to CN ROM. I will be using the CN ROM until this problem is fixed.
Guys can u tell me where to set the double tap to wake the phone? Thanks
Found it. Dang all this time I didn't know this exist
Nb I tried using it and my phone is working great and fast. I'm using ten cent version.
It has nothing to do with what I mentioned. I think I'll reset my phone or convert it to the CN Rom
I have the same issue unfortunately - A 1 second delay when I tap to wake (screen kinda just freezes for a split second then turns responsive again).
Not a big deal, but wondering what is the issue.
Enigmatic331 said:
I have the same issue unfortunately - A 1 second delay when I tap to wake (screen kinda just freezes for a split second then turns responsive again).
Not a big deal, but wondering what is the issue.
Click to expand...
Click to collapse
I still have the same issue. I went from WW rom to CN rom, but it did not fix that issue. Most of the time does not happen, but sometimes it can freeze up to 5 seconds, which can get quite annoying
el4nimal said:
I still have the same issue. I went from WW rom to CN rom, but it did not fix that issue. Most of the time does not happen, but sometimes it can freeze up to 5 seconds, which can get quite annoying
Click to expand...
Click to collapse
Mmm. Hey, I am currently on Android 10, and the problem seemingly is gone (actually it kinda looks like there's a split second animation which makes the delay unnoticeable) - Give that a try to see if it helps?
5 seconds is horrible!
Enigmatic331 said:
Mmm. Hey, I am currently on Android 10, and the problem seemingly is gone (actually it kinda looks like there's a split second animation which makes the delay unnoticeable) - Give that a try to see if it helps?
5 seconds is horrible!
Click to expand...
Click to collapse
Im not sure about going to Android 10, is it still a beta right? The issue disappeared for me the first days when I changed to CN rom, but it came back a couple of days later :/
To update - Am on Beta 6 - So far so good. The problem hasn't come back yet. Only catch is double tapping is a slight bit less sensitive than before.
Once the official Android 10 release is out, hopefully that would sort you out for good!
Hey all just checking to see if anyone has same issue, it is persisting beyond an update. I plug in for night and usually every morning screen is off. Takes me holding down power button for ten seconds for it to come back. Not sure if I'm rebooting phone and it was on or if it was off.
Same here. Got it 2 times. No idea!!!
Exactly same issue, happens every 3-4 days.
I have same problem. After last update, that hapoend 3 times already. I wonder why...
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
From your list I'm using only Spotify. However I'm afraid that my phone was turning off even before I got this app. Will check anyway (already uninstalled it), and will let you know.
What I can say for sure is that my phone is switching off completely (not only display) as all my Bluetooth devices are disconnected straight away.
Hope we will find a solution for this issue!
it happened to me twice as well, having the phone for almost 2 months. It is a bit annoying and I dont understand why it happens. Among the list of these apps, I only have Spotify installed as well.
I dont have any apps from Your list. My phone turned off twice since last update, before that, for 1 month everything was ok. Now seems good aswell, we will see.
Seems like its none of the apps. My phone also completely disconnects from my devices and none of the buttons work (like double press volume button for camera). Have to hold the power button for a while and it starts up.
My Always on display is off
Random phone off was happening before the update and it's still happening after!
Also at times phone send to be so sluggish! 7gb+ram still available at that time.
North America 12gb/512gb.
All stock.
Sent from my ASUS_I001DC using Tapatalk
Ok, this issue together with the reported complaints of dust in camera lens has made me hold on the purchase of this phone.
Isn't there an official ROG II forum where all of you can complain so Asus can look into this issue maybe request dump files and resolve it once and for all?
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
Well my doesn't randomly turn off and I'm using blockada if that sheds any light...
Also, I don't use Spotify
I have deleted all the apps. Literally done a reset to the factory settings to see what happen and this morning phone turned off again... That's really annoying.
I have found relevant topic on Asus forum: https://zentalk.asus.com/en/discussion/12715/rog-phone-2-12-512-freezes-and-auto-restart-problem
Looks like they are not fully aware of the problem....
Is there any update for this case?
I'm experiencing random hangs as well after updated the firmware to the latest. It reads my power button and will shows the options to reboot but the UI is totally not responsive, have to hard reset it Everytime.
Since factory reset everything seems to be fine, however it's just few days since I have done it.
09/12/2019 - I can confirm that after factory reset everything works fine. If anything change I will let you guys know straight away.
02/01/2020 - Annnnnd it's back... After few weeks phone started switching off again and tbh the whole thing intensified. Yesterday phone went off 9 times. On top of that when it's off it drains battery like crazy - 5mins and 20% is gone. Bluetooth doesn't work properly as well. I'm aware that others don't have any problems with ROGII, however I'm afraid that due to personal experience I won't buy Asus phone again and won't recommend it to anyone.
Rog phone 2 turns off automatically
Same problem here happened twice in 2 days everytime phone is off i have to hard restart to switch on the phone
Does anybody got any solution for this problem
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Shahruq said:
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Click to expand...
Click to collapse
What version of beta you use?
It happened to me twice in three months. The smartphone got stuck/freeze in standby mode: no response from the physical buttons or touch. I use the official android 9 rom.
I managed to restart it with the power button and volume up/down pressed for 15 seconds.
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
No apps install in the list nd it randomly switch off my phone it's software issue
Mine started turning off after 1 minute of use. Couldn't stop it nor control it.
Managed to barely get the WhatsApp backup and then factory reset the device. So far things are ok. But setting up from scratch is a pain in the ass.
I suspect that I tried to enable twin apps on WeChat while being on Nova Launcher. That may have triggered something, But I'm not sure.