Hello guys
For the past 24 hours my phone has been glitching. It suddenly stopped playing all forms of media files. Most social media apps won't open anymore, when I try It just hangs and then shows an error message asking whether I want to wait or close app. YouTube works for a few seconds then freezes. Spotify won't play songs despite having excellent network. WhatsApp and Instagram statuses don't play their videos anymore. Even my native music player is not playing songs anymore. Even call ringtones don't play. I tried downloading an app yesterday, though unsuccessfully and I think that might be what kick-started the problem.
I need help please!!!!!
P.S. I attached a screenshot of the error I saw when I tried to play and change my calling ringtones
Factory reset unless you can find the cause. Possible malware. Xhelper is possible if running lower than Android 9. A factory reset will not purge it and either way a reflash be the next step to rule out a mobo failure.
How do I reflash?
Mrrmr said:
How do I reflash?
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Try clearing the system cache on the boot menu first.
If that fails try a factory reset.
Related
For some reason I would constantly have issues with my One loading YouTube videos, opening up the play store, or just browsing the web. When I want to watch a video on YouTube the phone would sometimes take forever to load the list of subscribers and would usually give me an error saying "There was a problem with the network". Same thing with my play store. I would constantly have to press retry because it can't load.
Also happens with my browser sometimes when in trying to load a webpage, it just take forever to load it and would just end up giving me an error saying that the webpage failed to load! Any way to stop these crashes from happening all the time?
lemonz23 said:
For some reason I would constantly have issues with my One loading YouTube videos, opening up the play store, or just browsing the web. When I want to watch a video on YouTube the phone would sometimes take forever to load the list of subscribers and would usually give me an error saying "There was a problem with the network". Same thing with my play store. I would constantly have to press retry because it can't load.
Also happens with my browser sometimes when in trying to load a webpage, it just take forever to load it and would just end up giving me an error saying that the webpage failed to load! Any way to stop these crashes from happening all the time?
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Are you on a Custom Rom? Maybe something went wrong while flashing..
First step: Check if deleting the app data of the apps having problems works
Second Step would be to make a full wipe.
kehi said:
Are you on a Custom Rom? Maybe something went wrong while flashing..
First step: Check if deleting the app data of the apps having problems works
Second Step would be to make a full wipe.
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Click to collapse
I'm on the stock sense 5 rom. Not even rooted. I tried deleting the app data but the problem still persists.
lemonz23 said:
I'm on the stock sense 5 rom. Not even rooted. I tried deleting the app data but the problem still persists.
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Hm I don't know more to do then, sorry. Probably you just dont have mobile data in these moments...(the arrow down needs to be white not gray)
kehi said:
Hm I don't know more to do then, sorry. Probably you just dont have mobile data in these moments...(the arrow down needs to be white not gray)
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Im on my home Wi-Fi lol but i think i figured a way around it by restarting the Wi-Fi connection on my phone. But yeah thanks for the effort anyways man, I appreciate it.
Lately it seems that my stock Note 5 plays videos once out of every 5-6 tries. It struggles to play videos I recorded too. Most of the time when I try to play a YouTube video it will play the first few frames then starts to stutter then stop playing altogether. I thought it was a YouTube thing so I uninstalled it's updates, cleared data and disabled it, then re-enabled it, updated it and still had issues. I also have noticed I have the same issue with Snapchat, Facebook, TheCHIVE and other apps. I'm running stock 5.1.1. I read somewhere about going into developer settings and turning off NuPlayer and use AwesomePlayer instead. I tried that but it yielded the same result. Does anyone have any other ideas? I really don't want to wipe the phone.
Anyone? I cant seem to find the root cause of the issue :/
This might be the app itself but I didn't have any issue on my S20. Since I updated the phone it randomly cuts out. Any ideas? Never on WiFi though...
arknailed7754 said:
This might be the app itself but I didn't have any issue on my S20. Since I updated the phone it randomly cuts out. Any ideas? Never on WiFi though...
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Is it when the screen is off? Check it's not been put to sleep in battery settings
it seems that latest ROM updates (I think I have this on all AUB* ones) is weirdly strict on background activities and cuts every one of them. my whole device acts strangely - apps not showing notification or showing them late (hours later than they were supposed to show), my apps are not updating: I have to repeatedly FC play store, then clear its cache so that currently installing app changes state from downloading to installing, than do it again to change state fomr installing to installed etc. worked fine on AUA* ones. it is really annoying. btw I tried to clear cache and dalvik/art cache from recovery, but that did not help. I have not tried factory seset yet...
It seems that it was data corruption during regular OTA. Factory reset seems to fix problems for me.
I'll try a reset.. thankyou
Let's be honest, the Spotify app has issues too begin with. On my S21 and Pixel 4 it can be playing songs to my earbuds then suddenly stop running in the background on its own! Unlock the phone and itis still open in the foreground.
Perhaps it's time for a new music app if this is a known Spotify issue... But if it's not a Spotify issue, then check in your battery settings (as others have mentioned) to see if your phone automatically started putting it into "Sleep Mode".
I'm not sure if I'm the only one experiencing this, but I can no longer play any videos on Netflix app, it only display black screen on any videos. I tried deleting cache and app data on settings, even tried uninstalling and reinstalling, rebooting the device until factory reset then called Netflix about it but they couldn't help at all.
Same for me... Would be great if someone finds solution because other than that everything is ok after update.
This is my sister's phone so I don't have an instant access to it but for almost half a year she has to restart the phone 5 times in a day because most of the videos just stop playing and some apps like gallery goes crazy. Tried formatting it more than 10 times. Didn't work. Also sent for repair to Huawei 3 times, they didn't do anything other than factory resetting it. Media playing stops after using F1TV app most of the time. The only idea that comes up to my mind is getting a fresh rom and installing it because I think the installed OS is corrupted right now. I don't know how things work with Huawei since I can't unlock the bootloader and flash roms easily. Any help would be appreciated.
Hi I have exactly the same problem! A hard reset doesn't do the job. Has anyone found a solution yet?
Calendar crash was caused by MEB Ajanda but media playback issue still exists. She had to buy a new phone at the end of the day.