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Hello everybody,
I apologize for this post being so big but I had to cover all the details. I just got my new Galaxy Note N-7000(ceramic white) in India through Flipkart.com on 13th Feb. The phone worked fine the first day but since the next morning, I have been encountering a lot of problems. This is my first ever android phone so im pretty new to android and I am really scared if I might have gotten a defective piece. So please guys any help would be really great!
Here are some of my problems -
1. Phone restarted when moving apps from phone to SD card. Happened once.
2. Restart when changing the tabs in stock internet browser. Happened twice. Also the tabs move with a bit of lag. This is surprising with such high specs of the phone.
3. Restart when browsing the gallery. Happened Once.
4. Restart when connecting to usb mode through USB Utilities under settings>wireless and network>USB utilities. Happened Once.
5. Freeze when viewing gallery. Happened once and I had to remove the battery and reinsert and switch the phone back on because even the home button was not responding.
6. Freeze when trying to attend incoming call. Happened only once.
7. Advance task killer shows several apps open even if I never touched those apps. Mostly they are the default Samsung apps but sometimes a few apps I installed.
8. Apps like skype, viber, ect crash often and give a message 'application crashed and gives options to either force close or report'
9. Generally gets very hot even when browsing the internet or the market and burns like hell when gaming. The heating problem has reduced a little ever since I updated the firmware which Kies showed.
Guys, Im not sure if I am just panicking for nothing and if these things are normal but I feel such a costly phone with high specs shouldn't give these many problems. Plus I have installed only decent apps like skype, facebook, viber, astro, asphalt 6, blood and glory, angry birds, omnisketch, box, barcode scanner to name a few and they just fill only up to half the 4th app screen . I haven't installed any custom roms or have rooted my device yet as I am a complete noob. I havent even installed any apk's or apps outside of the android market or Samsung apps. Thanks in advance for any help!
First thing you should perform is Hard Reset.
backup your data then go to setting - privacy n Factory data reset (dont select to format USB storage. so data on SD card will remail as it is.
dr.ketan said:
First thing you should perform is Hard Reset.
backup your data then go to setting - privacy n Factory data reset (dont select to format USB storage. so data on SD card will remail as it is.
Click to expand...
Click to collapse
ok i will try this now and then install the apps back and let you know...but are you sure these problems are not a manufacturing defect or some hardware problem?..Hey btw what is the difference between hard resetting from the privacy settings and hard resetting by pressing the volume up+lock button+menu button?
Doesn't sound hardware related in my opinion. If hard reset doesn't work flashing a new rom will more than likely solve it. I've never had these issues though (other than apps auto starting on boot). Is there not an update available for the firmware?
Sent from my GT-N7000 using XDA App
dr.ketan said:
First thing you should perform is Hard Reset.
backup your data then go to setting - privacy n Factory data reset (dont select to format USB storage. so data on SD card will remail as it is.
Click to expand...
Click to collapse
Now that the topic has come up, Dr. Ketan.. Could you please explain the difference between a normal reset and a hard reset. I tried searching. Couldn't find an accurate answer.
adtyn_1991 said:
ok i will try this now and then install the apps back and let you know...but are you sure these problems are not a manufacturing defect or some hardware problem?..Hey btw what is the difference between hard resetting from the privacy settings and hard resetting by pressing the volume up+lock button+menu button?
Click to expand...
Click to collapse
You just check it first without installing extra application then after. If it occurs only after installing some stuff, it is just confliction with app.
Both methos are same, reset with recovery option is useful when you are unable to boot your device normally.
Technoholik said:
Now that the topic has come up, Dr. Ketan.. Could you please explain the difference between a normal reset and a hard reset. I tried searching. Couldn't find an accurate answer.
Click to expand...
Click to collapse
What i know is soft reset is just clear appl n memory from background, say simply rebooting device.
Hard reset will wipe all data except from System ROM, so making device as it was at time of purchase.
I also wanted to add that some apps will run in background. They are software update, samsung hub, samsung account, wifi sharing. etc. Apps like a keyboard or rdio will run in background.
Rooting the device allows you to have greater control and the ability to freeze apps so they can't run in background.
Sent from my GT-N7000 using xda premium
Hello
I own a Z1 C6903 running KitKat 4.4.2 not rooted and locked BL
A couple of days into installing the KitKat update, I gave the phone to my dad who borrowed it until a week ago. He noticed that when holding down the power button and select the power off option, the click yes to shut-down thingy didn't pop up so the phone has never been switched off for over a month. The phone also ran extreeeemely slow with camera app on 4.3 loading in less than a second but now taking over ten seconds simply to load the app, 5 seconds to open up the camera and crashes out all the time. Free RAM has dropped from around 1GB free to less than 500mb at times. I used the repair option in PC Companion which worked so the phone could switch off and the phone ran smoothly (I used Helium Backup to backup my apps before doing the 'Repair' on PC Companion) until the next day where it had the same issue. The camera now just won't load at all and I'm stuck. Free RAM is less than 200mb. Bearing in mind I'm not rooted and running bone dry stock, what can I do to fix this? I need a working phone fast.
Hard reset it by pressing volume up and power button until it vibrates 3 times.
Or, press the red button in the SIM card slot
But, tbh, I wish I had the problem that my phone would not switch off for a month, that's awesome battery life!
gregbradley said:
Hard reset it by pressing volume up and power button until it vibrates 3 times.
Or, press the red button in the SIM card slot
But, tbh, I wish I had the problem that my phone would not switch off for a month, that's awesome battery life!
Click to expand...
Click to collapse
Hard reset also powers the phone down right? If so, I tried that yesterday still exactly the same. And what does the red button do?
Also, yes the battery life is pretty spectacular, I get a full 1-3 days running on 4G but only around 2 hours screen time; I guess thats why
ifti786 said:
Hard reset also powers the phone down right? If so, I tried that yesterday still exactly the same. And what does the red button do?
Also, yes the battery life is pretty spectacular, I get a full 1-3 days running on 4G but only around 2 hours screen time; I guess thats why
Click to expand...
Click to collapse
The hard reset does not power off your phone?
You should not get a dialogue box, just press and hold volume up and power button. Once it vibrates 3 times the phone is off. Are you sure the phone stays on when it vibrates 3 times?
gregbradley said:
The hard reset does not power off your phone?
You should not get a dialogue box, just press and hold volume up and power button. Once it vibrates 3 times the phone is off. Are you sure the phone stays on when it vibrates 3 times?
Click to expand...
Click to collapse
Just done that again, I must have done it wrong last time but when powering back on, still the same, can't switch off through the power menu and everything still slow. If this helps, before on 4.3 and early days with 4.4, after powering down (through power menu) once switched back on the phone was smoother and more free RAM was available. That doesn't happen when powering down using the hard reset. A friend suggested that maybe an app is blocking the phone from powering down and eating up RAM? That does make sense as the problem started again shortly after re-installing my apps through Helium Backup...
ifti786 said:
Just done that again, I must have done it wrong last time but when powering back on, still the same, can't switch off through the power menu and everything still slow. If this helps, before on 4.3 and early days with 4.4, after powering down (through power menu) once switched back on the phone was smoother and more free RAM was available. That doesn't happen when powering down using the hard reset. A friend suggested that maybe an app is blocking the phone from powering down and eating up RAM? That does make sense as the problem started again shortly after re-installing my apps through Helium Backup...
Click to expand...
Click to collapse
Flash a stock FTF and restore one app at a time and see which app makes this happen.
gregbradley said:
Flash a stock FTF and restore one app at a time and see which app makes this happen.
Click to expand...
Click to collapse
Ok
However, seeing as this is a rather lengthy process (last time I was doing it from 5pm till 11pm!) I'll have to do that on the weekend...I will do this but if anyone has another suggestion, please share!
ifti786 said:
Ok
However, seeing as this is a rather lengthy process (last time I was doing it from 5pm till 11pm!) I'll have to do that on the weekend...I will do this but if anyone has another suggestion, please share!
Click to expand...
Click to collapse
Why would it take you so long last time? Is there no batch restore in that app?
Also, you can always take a nandroid backup, then do an advanced restore and choose the data partition only to restore all apps and settings with just one click....
gregbradley said:
Why would it take you so long last time? Is there no batch restore in that app?
Also, you can always take a nandroid backup, then do an advanced restore and choose the data partition only to restore all apps and settings with just one click....
Click to expand...
Click to collapse
It took ages because I had to transfer all my files off my internal storage
How do I make a nandroid backup without CWM?!
ifti786 said:
It took ages because I had to transfer all my files off my internal storage
How do I make a nandroid backup without CWM?!
Click to expand...
Click to collapse
My apologies, I forgot you were not rooted (Is there any reason you don't want to root?). Also, transfering from internal storage should not take 6 hours....
ifti786 said:
Hello
I own a Z1 C6903 running KitKat 4.4.2 not rooted and locked BL
A couple of days into installing the KitKat update, I gave the phone to my dad who borrowed it until a week ago. He noticed that when holding down the power button and select the power off option, the click yes to shut-down thingy didn't pop up so the phone has never been switched off for over a month. The phone also ran extreeeemely slow with camera app on 4.3 loading in less than a second but now taking over ten seconds simply to load the app, 5 seconds to open up the camera and crashes out all the time. Free RAM has dropped from around 1GB free to less than 500mb at times. I used the repair option in PC Companion which worked so the phone could switch off and the phone ran smoothly (I used Helium Backup to backup my apps before doing the 'Repair' on PC Companion) until the next day where it had the same issue. The camera now just won't load at all and I'm stuck. Free RAM is less than 200mb. Bearing in mind I'm not rooted and running bone dry stock, what can I do to fix this? I need a working phone fast.
Click to expand...
Click to collapse
I had the same issue, that the phone wasn't shutting down.
It was because of corrupted data (after update).
Wiping data should fix that problem.
gregbradley said:
My apologies, I forgot you were not rooted (Is there any reason you don't want to root?). Also, transfering from internal storage should not take 6 hours....
Click to expand...
Click to collapse
When you have the world's slowest laptop then it does, , I had to remove everything from my external sd to my laptop then transfer internal storage to my external card as my laptop wouldn't allow me to do this on it so I had to do it from the phone directly and then restore internal storage and external sd (that's 29GB used) but I don't want to root because it'll void warranty and also as my dad also uses this phone occasionally and I've killed off most of my phones by rooting them and in one case bricking them, he doesn't want me to root it...
mr.loverlover said:
I had the same issue, that the phone wasn't shutting down.
It was because of corrupted data (after update).
Wiping data should fix that problem.
Click to expand...
Click to collapse
100% sure of this?
Make sure quick boot is disabled in developers options!
Sent from my C6906 using XDA Free mobile app
ifti786 said:
100% sure of this?
Click to expand...
Click to collapse
Yeah.
I switched to antoher ROM and restored data and after some while I've noticed that it wan't shutting down.
You said that You've tried repairing Your phone, but if the data hasn't been wiped then nothing will change.
So, If You haven't tried wiping data until now, then do it. (if You have a rooted device then You always might do a nandroid & titanium backup.)
Wiping data is a basic thing when changing to another ROM, because there always might be an issue with something, like for example this powering off device.
One more question, can You open input languages menu in the settings (this was a second problem I had after ROM change, it forced close)?
mr.loverlover said:
Yeah.
I switched to antoher ROM and restored data and after some while I've noticed that it wan't shutting down.
You said that You've tried repairing Your phone, but if the data hasn't been wiped then nothing will change.
So, If You haven't tried wiping data until now, then do it. (if You have a rooted device then You always might do a nandroid & titanium backup.)
Wiping data is a basic thing when changing to another ROM, because there always might be an issue with something, like for example this powering off device.
One more question, can You open input languages menu in the settings (this was a second problem I had after ROM change, it forced close)?
Click to expand...
Click to collapse
Yep
ifti786 said:
Yep
Click to expand...
Click to collapse
This issue of not powering down is solved, my friend recommended I install all my apps fresh without restoring them from a backup and this worked. However my free ram and camera lag isn't sorted
This app prevents a thief from turning your phone off from the (pin/password protected) lockscreen:
Smart Lockscreen Protector
This is a security app that discretely takes pictures, sends gps co-ordinates and more. It costs $3 but that's nothing in comparison to your OPO and it's a lifetime subscription unlike other security apps. It also has some neat options if you are rooted such as remaining installed on the phone even after a factory reset.
Cerberus anti theft
Used Cerberus for years..Absolutely love it
Thanks for the links. Luckily have installed Cerberus.
CM account
Instead of installing Cerberus you can easily register in your One a CyanogenMod account and use the CM website.
ThommmF said:
Instead of installing Cerberus you can easily register in your One a CyanogenMod account and use the CM website.
Click to expand...
Click to collapse
Cerberus has more features than a Cyanogenmod account or Android Device Manager
Cerberus is best for now, especially with root making it hard to remove. However please remember to remove your device from Cerberus account after you sell the phone.
Could we not just use the android device manager provided by Google?
That allows us to lock, Erase, and Track the phone.
Syke21 said:
This app prevents a thief from turning your phone off from the (pin/password protected) lockscreen:
This is a security app that discretely takes pictures, sends gps co-ordinates and more. It costs $3 but that's nothing in comparison to your OPO and it's a lifetime subscription unlike other security apps. It also has some neat options if you are rooted such as remaining installed on the phone even after a factory reset.
Click to expand...
Click to collapse
Airdroid is good too. I'll be using cerberus though.
What if turn off the phone, reboot into fastboot / factory reset to wipe the phone. Is Cerberus able to protect the bootloader and recovery mode?
soralz said:
What if turn off the phone, reboot into fastboot / factory reset to wipe the phone. Is Cerberus able to protect the bootloader and recovery mode?
Click to expand...
Click to collapse
If you install it via custom recovery, it survives factory resets but not rom flashes
sayeef said:
If you install it via custom recovery, it survives factory resets but not rom flashes
Click to expand...
Click to collapse
nvm found it https://www.cerberusapp.com/download.php
sayeef said:
If you install it via custom recovery, it survives factory resets but not rom flashes
Click to expand...
Click to collapse
Exactly. Most thieves aren't smart, but most phone shops ARE smart. So keep in mind it's not just the dumb idiot stealing your phone. They typically collaborate with pawn shops and phone shops who have more expertise. Wiping /system will get rid of that APK in no time. And with the system images out for the OPO, its very easy to do a factory ROM flash.
Finally, I'd like to say that the first app regarding blocking the power off prompt from the power screen is useless. You can block the power button, but the firmware of phones now allows for long holding of power button to power off. So even if your system is frozen, a 10 second long hold will render that app useless.
Cerberus on the other hand is useful. I got my lost Nexus 5 back using Android Device Manager.
I havent tried this lockscreen app but would holding the power and volume down bypass the lockscreen protector...
gd6noob said:
I havent tried this lockscreen app but would holding the power and volume down bypass the lockscreen protector...
Click to expand...
Click to collapse
Yes it would..
savahu said:
Yes it would..
Click to expand...
Click to collapse
Exactly. Those are firmware level programmed commands. This is why the app is quite pointless.
Sent from my One using Tapatalk
dmo580 said:
Exactly. Most thieves aren't smart, but most phone shops ARE smart. So keep in mind it's not just the dumb idiot stealing your phone. They typically collaborate with pawn shops and phone shops who have more expertise. Wiping /system will get rid of that APK in no time. And with the system images out for the OPO, its very easy to do a factory ROM flash.
Finally, I'd like to say that the first app regarding blocking the power off prompt from the power screen is useless. You can block the power button, but the firmware of phones now allows for long holding of power button to power off. So even if your system is frozen, a 10 second long hold will render that app useless.
Cerberus on the other hand is useful. I got my lost Nexus 5 back using Android Device Manager.
Click to expand...
Click to collapse
The lockscreen protection isn't useless as the ten second hold will only soft reset the phone not turn it off.
Cerberus is definitly a must-have for this kind of protection, never really used it for now
Cerberus is still miles ahead of CM account or Android device management.
As for example, with Cerberus, you can install it via recovery and hide it from app list, and then have it record video/sound/pictures when certain things are done such as a wrong pin entry for example, and it will send this data over 3g.
Well worth the small price.
ThommmF said:
Instead of installing Cerberus you can easily register in your One a CyanogenMod account and use the CM website.
Click to expand...
Click to collapse
will that still locate it if it's wiped and a new ROM installed?
and to the other, thanks for the info about cerberus. wasn't aware of that. i like the fact that it can still be used after a factory reset if i'm rooted.
Got Cerberus when it was free last year. Thought it would only work for one device. Just checked and it said I can have 5 devices. Downloaded and activated on my OPO. Yay.
Sent from my Nexus 7 using Tapatalk
Good evening,
My phone (T-Mobile Note 4 on stock 4.4.4, rooted) worked just fine until I froze an app I shouldn't have. When I boot up, everything loads just fine, about 20 seconds in, I get two quick vibrations, and I'm back to a "Samsung" startup screen; the process repeats ad infinitum. I attempted dirty flashing the stock ROM, as well as restarting the phone in safe mode, but it still does the same thing. I'm reasonably confident that if I defrost apps (all of them if need be), the phone will stabilize, but the window of opportunity between boot loops is too short to do so within Android.
Is there a way, within TWRP (or another recovery environment), to defrost apps? Since TWRP is still functioning fine, I am thinking that this may be repairable in the recovery environment...or am I stuck doing a full wipe and restoring data using TB or similar?
Thank you for your consideration.
Joey
voyager529 said:
Good evening,
My phone (T-Mobile Note 4 on stock 4.4.4, rooted) worked just fine until I froze an app I shouldn't have. When I boot up, everything loads just fine, about 20 seconds in, I get two quick vibrations, and I'm back to a "Samsung" startup screen; the process repeats ad infinitum. I attempted dirty flashing the stock ROM, as well as restarting the phone in safe mode, but it still does the same thing. I'm reasonably confident that if I defrost apps (all of them if need be), the phone will stabilize, but the window of opportunity between boot loops is too short to do so within Android.
Is there a way, within TWRP (or another recovery environment), to defrost apps? Since TWRP is still functioning fine, I am thinking that this may be repairable in the recovery environment...or am I stuck doing a full wipe and restoring data using TB or similar?
Thank you for your consideration.
Joey
Click to expand...
Click to collapse
Recovery still functions because that's what that is, a way to 'recover' your phone. That said, if you used TiBu within your ROM to freeze an app, that's how you defrost it. I would imagine you are stuck doing another install. That's what I did when I made those mistakes with TiBu.
Basically you can't really run apps in recovery, you run zips that add and remove things to different positions.
Sent from my SM-N910T using Tapatalk
aaldiar said:
Recovery still functions because that's what that is, a way to 'recover' your phone. That said, if you used TiBu within your ROM to freeze an app, that's how you defrost it. I would imagine you are stuck doing another install. That's what I did when I made those mistakes with TiBu.
Basically you can't really run apps in recovery, you run zips that add and remove things to different positions.
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
I know the recovery environment is a bit of a different animal; I certainly wouldn't expect TiBu to do the job. More what I'm getting at is, the way I understand how app freezing works (and it's entirely possible that I'm wrong in this regard), it effectively sets its chmod to 000, so that the file system prohibits the binaries from being able to be accessed. If it's a matter of recursively running chmod on a particular directory, I know that TWRP makes it possible to run terminal commands, so it would be a matter of running a 'chmod 755' on the correct folder to ultimately do a defrost, which can be done from a shell prompt.
That's more the thought I had, though I'm about ten minutes away from saying "screw it" and reflashing...but I'd rather not, if at all possible.
Joey
voyager529 said:
I know the recovery environment is a bit of a different animal; I certainly wouldn't expect TiBu to do the job. More what I'm getting at is, the way I understand how app freezing works (and it's entirely possible that I'm wrong in this regard), it effectively sets its chmod to 000, so that the file system prohibits the binaries from being able to be accessed. If it's a matter of recursively running chmod on a particular directory, I know that TWRP makes it possible to run terminal commands, so it would be a matter of running a 'chmod 755' on the correct folder to ultimately do a defrost, which can be done from a shell prompt.
That's more the thought I had, though I'm about ten minutes away from saying "screw it" and reflashing...but I'd rather not, if at all possible.
Joey
Click to expand...
Click to collapse
I see what you mean, I tend to forget that because I go the 'up it' route and clean slate it. I've done a ton of freezing and deleting the wrong apps on many different phones. And being the tire of person that used to flash a new ROM every three days, never really bothered me.
Sent from my SM-N910T using Tapatalk
aaldiar said:
I see what you mean, I tend to forget that because I go the 'up it' route and clean slate it. I've done a ton of freezing and deleting the wrong apps on many different phones. And being the tire of person that used to flash a new ROM every three days, never really bothered me.
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
I loved being able to do that. The reason I've gotten more wary about reflashing ROMs is the fact that I've got about 62,000 text/MMS messages now. I'd like to keep them, but thus far I haven't found an app that will do some sort of "autoarchive" app function where my 200 most recent texts are treated normally, but the rest are stored in an independent database which itself works similar to the 'online' UI. Resultantly, my restore operations take 5-6 hours, and because Google has thus decreed that only one SMS app can write to the database at a time, I'm stuck keeping my phone in airplane mode during that time, otherwise texts that come in will be delivered to /dev/null...so ultimately, if /that/ problem can be solved, I'd love to get back to being able to be flash happy again. At this point, though, I'm clearly stuck...but if anyone else can chime in, I'd greatly appreciate the knowledge!
Joey
voyager529 said:
I loved being able to do that. The reason I've gotten more wary about reflashing ROMs is the fact that I've got about 62,000 text/MMS messages now. I'd like to keep them, but thus far I haven't found an app that will do some sort of "autoarchive" app function where my 200 most recent texts are treated normally, but the rest are stored in an independent database which itself works similar to the 'online' UI. Resultantly, my restore operations take 5-6 hours, and because Google has thus decreed that only one SMS app can write to the database at a time, I'm stuck keeping my phone in airplane mode during that time, otherwise texts that come in will be delivered to /dev/null...so ultimately, if /that/ problem can be solved, I'd love to get back to being able to be flash happy again. At this point, though, I'm clearly stuck...but if anyone else can chime in, I'd greatly appreciate the knowledge!
Joey
Click to expand...
Click to collapse
HA! What a coincidence! I use evolve sms. I backup my texts regularly to the cloud. I use Dropbox but it also allows google drive.
As far as archive goes? It allows you to delete the previous backup add you upload. I don't know if it archives recents vs everything. I delete the backup every time I upload the latest.
Sent from my SM-N910T using Tapatalk
Once and and while my Pixel 5 reboots and gets stuck in a bootloop. It happens while I listen to music with YouTube Music on a bluetooth ear phones or search for updates on the Play Store or nothing at all. I have no idea what is causing this.
I suspect one app called ProCall Mobile but I can't really test for two reasons: 1st it happens to randomly, weeks without one, than two in a row, than nothing for a month, or for few days, 2nd I need the app for my job and can't just remove it for testing.
I'm really annoyed by this, I also can't reset the phone because of reasons. Any ideas how can I narrow it down?
Sounds like something is causing a kernel panic, and it's hard to say what. The best thing I could really recommend is a complete factory reflash, but that requires an unlocked bootloader. I believe there may be a way to use ADB and USB Debugging to get a log dump, but I have no idea how to do that or how to read it.
V0latyle said:
Sounds like something is causing a kernel panic, and it's hard to say what. The best thing I could really recommend is a complete factory reflash, but that requires an unlocked bootloader. I believe there may be a way to use ADB and USB Debugging to get a log dump, but I have no idea how to do that or how to read it.
Click to expand...
Click to collapse
I fear you are right. I think I should set aside a few hours on the weekend to do that.
tehabe said:
need the app for my job and can't just remove it for testing.
Click to expand...
Click to collapse
Nope. If it's your phone, you don't have to keep any app on it. I have never experienced bootlooping or forced reboot on P5. Ask them for a work phone or tablet. It's not like old phones are expensive.
tehabe said:
I'm really annoyed by this, I also can't reset the phone because of reasons. Any ideas how can I narrow it down?
Click to expand...
Click to collapse
Also nope. You can back the entire phone up on google, data reset and reinstall everything.
Try force stop and clear cache in app.
Uninstall reinstall app.
Remove all unused apps.
Check Battery Usage
Go to Dev Options and turn on System Tracing and other debuggin features. I highly doubt you will be able to figure it out from there, but it may help others.