Database Develop

Kaiser - Wifi problem (expert opinion needed)

Recently I've been having problems with my Kaiser connecting to my Wifi.
Here is what happens reliably (when phone on it happens more often):
1) Turn on wifi from comms manager (it searches relentlessly)
2) If I try to turn wifi off in command manager at this stage it hangs the comms manager - not even task manager will be able to close it down.
If I turn the phone off (button) then it won't turn on again till a soft reset.
3) soft boot or remove battery - Kaiser comes back with wifi connected immediately most of the time however, it can also come back still searching in which case repeat soft reset or hard reset.
4) Once connection is established - I can connect / reconnect ok till the device is turned off then it happens again. If phone is off it appears to happen more reliably but I've not tested this enough, it happens either way eventually.
So phone on is 95% reliable but can be ok for a couple of times.
5) Once the wifi is in search mode the comms manager is useless and this continues ad infinitum (any attempt to turn wifi off will hang CM) and always a soft boot will bring the device back with a connection established to my wifi point.
Here's what I've tried:
1) Soft boot / battery removal
2) Hard reset without restoring any kind of back up -ie virgin restart
3) Hard reset without allowing custom install of t-mobile software.
Details of my device:
1) T-mobile Win mobile 6 - original rom
2) Hard SPL : SPL-1.0 Oliprof (CPLD-8)
so the only thing I've done to this machine is installed Oli's Hard SPL.
It appears therefore that no software is causing the problem. I am wondering if there's a possibilty of the Hard SPL causing a problem through corruption or do I have a hardware fault with the radio?
I'd be grateful for any help on this as to what I should do next. Please don't tell me to load win6.1 as this worked fine till now so isn't the problem. The only thing I can think of is to re-do the hard spl.
EDIT: Well I've just reloaded Hard spl 1.0 and the problem is the same so I'm out of ideas.

Just a few thoughts - although I do not have problems with my Kaiser, I have met problems with other folks.
1
Is the signal quality good - we know the range is not fantastic, so it's worth checking:
Start>Settings>Connections>Wireless Lan (Icon)>Main and look at the Signal Quality.
2
Start>Settings>Connections>Wireless Lan (Icon)>Power Mode(Tab) and change to best performance.
3
Does it do this with other networks? Don't rule out the Router creating difficulties.
4
Do you let the Kaiser go to sleep mode with wifi connected. If so I'd advise you terminate the connection in comm manager and turn off using on/off button rather than allowing auto sleep mode.
5
It might be better to allocate a fixed IP address rather than allowing the router to set it. Hangs can be created in the IP allocation stage.
6
Do you have any applications set to auto collect data? These could be weather apps, mail, time sync, quick GPS etc etc etc. If so you can try disabling those settings to ensure the crash is not a conflict between setting up the connection and simultaneous data collection.
These can be pesky problems to track down. I suspect that many of the above would be ruled out by your clean boot after a hard reset. If it always works initially after a hard reboot though, it does suggest that another app/process is interferring at a later stage.
Mike

mikechannon said:
Just a few thoughts - although I do not have problems with my Kaiser, I have met problems with other folks.
Click to expand...
Click to collapse
Thanks Mike for your valued input.
Just to answer the questions:
1) Yes signal is excellent (I connect in 3 cycles of the animation plus after reboot it connects immediately)
2) I've tried these options - my current setup worked perfectly before, plus of course a hard reset and clean machine displays the same problems
3) I haven't tried on other networks but I've eliminated the router as the problem. I've tried dynamic / fixed - I normally allocate ip via the router plus lock down mac addresses. opened the system. However, this doesn't surprise me because I can cause this lock up without a connection. It's more rare but for instance, if I turn the phone on and delete my signin, normally this pops a dialogue asking which network to connect to. Sometimes that doesn't come up and it still hangs. It is more rare though.
4) No
5) yes tried all optons
6) No and especially not on a clean machine.
I've had the device for some time without any problems so something has changed quite radically which makes me think h/ware. If I were diagnosing this on a pc I'd be looking at both H/ware or a possible driver problem as it the network adapter is locking when it's accessed, however, on this device I don't see the logic of drivers unless they can somehow corrupt in rom even after a hard reset. Is that possible or heard of?
One observation is that when I get the hang and I try to look at the wifi settings I get the following message:
Code:
"To configure your wireless network, please enable your wireless network card".
This little clue seems to point at somethhing that's caused the adaptor to cease responding but somehow in the process locking the comms manager up (ie. if I goto comms manager and try to turn the wifi off, I'll get the spinner ad infinitum). Yet a reboot will kick it back into life again. And notably once it's running, and providing I don't switch the machine off, it'll work till the cows come home perfectly reliably.
I guess my question is whether there is any possible software cause that could exist AFTER a hard reset? Also the reliablity of this problem is enhanced considerably if 1) I have the phone turned on and 2) if I turn the machine off and back on and try to reconnect. Maybe that could indicate a power issue making the adaptor die I don't know what else would make the adapter lock up.
So far I've re-installed the (same) radio and Hardspl and neither of these have changed anything. I could of course go the final step and install the rom again but I haven't done yet as I wasn't sure what components other than the radio might be relevant in the rom.
Edit:
If it always works initially after a hard reboot though, it does suggest that another app/process is interferring at a later stage.
Click to expand...
Click to collapse
Just to clarify this: Wifi connects 90% after a soft boot initially. A hard reset makes no difference to the behaviour.

It may be a hardware issue, but it would be last on my list of suspects. (I KNOW it must feel as if you have tried everything already – and I think perhaps you have!!!)
Just a couple of further suggestions – since I am certainly not sure where the problem lies.
Having done a Hard Reset, I would 95% rule out a software issue on the phone (though it is possible with corruption of original data – but a remote possibility I think).
I hesitate to suggest a router factory reset, but it may be worth trying.
Two more things to try:
http://forum.xda-developers.com/showpost.php?p=2406606&postcount=19
http://forum.xda-developers.com/showpost.php?p=4233158&postcount=20
I am curious about why having the phone enabled causes more crashes. Have there been any phone network changes in your area. It crosses my mind that there have been a few reports of wifi problems when 3G is being used. Perhaps you could, as a test, try limiting the phone to GSM only and then testing wifi:
start>settings>phone>band – set gsm on both drop down lists.
Mike

Hi Mike thanks for sticking with me on this.
mikechannon said:
Having done a Hard Reset, I would 95% rule out a software issue on the phone (though it is possible with corruption of original data – but a remote possibility I think).
I hesitate to suggest a router factory reset, but it may be worth trying.
Click to expand...
Click to collapse
There are a few reasons why I didn't spend more time on the router once I'd established a few things:
1) The adpator actually hangs and it causes abnormal behaviour on the machine. ie. comms manager hangs if you attempt to try to turn off wifi and the spinner comes up. Even more abnormally this causes one of two scenarios, either a) the machine no longer turns off or if you manage to turn off it won't turn on again. So it's causing a major problem with the whole system.
In my experience a no-connect situation never results in a hang, it just times out and a list pops up of other alternative wifi networks it's found and you can always just turn wifi off or use the machine normally at this point.
2) Wifi connects to my router no problem, always has and still will first time from a boot (providing I tried to turn wifi on and it failed before the boot). After a hang and reboot it comes back always connected - doesn't even search, it's a solid non animated connection icon. In other words the card has woken up and therefore has no problems with my router once it's alive.
As an outside chance that the router is getting confused about a disconnect / reconnect I've also rebooted it in between just to make sure - but the router can't tell my machine to hang or fail to respond.
3) I have managed to get this to hang after deleting my settings, ie. stopping it from logging on to my router but rather letting it come up with a list of wifi points it's found. Most of the time the list comes up but after several tests I've confirmed that it does eventually happen. The symptoms are the same when it does. At this point no list appears and we end up with the same deal as in 1)
Having said that I can give the router a try - resetting it isn't too much of a problem as I can backup my configuration but I'm pretty certain it's not the problem bit when problems get wierd then logic sometimes goes out the window and one has to try everything.
http://forum.xda-developers.com/showpost.php?p=4233158&postcount=20
Click to expand...
Click to collapse
I'll follow the registry one just in case but both those threads seem to be from people who can't get a wifi connect at all, usually for s/ware reasons. This is different to my problem which is an abnormal adaptor / system hang caused by accessing wifi.
I am curious about why having the phone enabled causes more crashes. Have there been any phone network changes in your area. It crosses my mind that there have been a few reports of wifi problems when 3G is being used. Perhaps you could, as a test, try limiting the phone to GSM only and then testing wifi:
Click to expand...
Click to collapse
I'm curious too. I thought a problem with the radio as a whole but I've tested GPS and bluetooth without any problems, both on plus the phone. I also thought that some kind of power issue. If the voltage to the adapter for some reason dropped below a certain point it would kill it till it was kicked back into life. Just a theory. What would cause this, I've no idea, faulty component, dry joint perhaps.
I also had similar thoughts as you on possible changes to the phone service till I finally found it could hang without the phone too just less. This is like 30% to 95%, but multiple on/ off of the wireless and a couple of machine power offs will get it to happen when the phone is off. It just takes a bit more encouragement.
As for 3G I have mine disabled. I only ever turn it on if I am out and need internet via my service. I got caught out when T-mobile's 3G kicked in, in my area and my battery life went to hell about 18months ago - since then it stays disabled.
EDIT: This may or may not be relevant but I hadn't figured out which situation causes failure turn off. If comms manager is hung after a trying to turn wifi off the machine WILL turn off but not back on again. I just found that one other dialogue that hangs is going into the Wifi settings > network adapters > IEE 802.11b/g wifi adapter. This dialog hangs solid. At this point the off button does nothing. It's a reset. Just a strange reversal but it's also a confirmation that the adapter itself is the problem or has been put into a very nasty state.

Any logs to help troubleshoot Bluetooth connection issues?

I have the Captivate, running Phoenix 4.1 ROM, almost all is working well but Bluetooth. Does anyone know what I can do, what I can look for, any files to review, etc. to help troubleshoot the issue I am having.
The problem is that the phone will initially connect to my car radio, stay connected for a few minutes and then drop the phone connection. The music/audio connection remains, which I could care less about. If I reconnect it, it will last a few minutes and then drop again. It's unlikely to stay connected for anything longer than 4 minutes. Frustrating.
I have removed the profiles from both the phone and radio and recreated multiple times, pairing from the radio first, then again from the phone first. All efforts so far have left me with a non-functional Bluetooth connection.
Thanks to anyone who can provide me guidance for troubleshooting.

[Q] Phone will connect to open wifi network but not secure ones

Had my phone for a few months now and recently found that it can't connect to my secure network at home.
When I turn wifi on I get the dreaded connect/disconnect message while it constantly tries to connect to my network. If I leave it on then the battery will drain overnight while the phone tries to connect. I have an iphone which connects to the network no problem. As does my laptop etc
To try to fix this I deleted all my new apps, especially the push ones which give me news updates, etc but this has made no difference.
The weird thing is if I turn off my router's security then the phone will connect and works perfectly fine. I've tried using all the different security settings (even WPS) with new passwords etc and everything seems to setup fine on the phone except it just doesn't want to connect (or more accurately stays connected for a microsecond).
If I go back to an open network it connects immediately and stays connected.
I think this is the root cause of the wifi connection problems that many other people are getting. But I'm at a loss to try to understand why it won't pick up a secure network but works fine otherwise.
My phone is using 2.2.1 and has been rooted
Any thoughts?

I think this is the root cause of the wifi connection problems that many other people are getting. But I'm at a loss to try to understand why it won't pick up a secure network but works fine otherwise.
My phone is using 2.2.1 and has been rooted
Root the problem highly unlikely ..
Secure home network test .
Remove security from Router that is no password .
Remove that connection from phone .
Reboot phone let it pick up router and connect .
If it does then delete reset router password and add in phone .
jje

Thanks for suggested fix. I'll give it a go and let you know if it worked.
Root was a bad choice of word..... I meant that while looking for a solution to my wifi problem I noticed many other people complaining that they can't connect to a wifi network for one reason or another and I was thinking that maybe broken security is a common cause of many wifi connection issues.. In my case there was nothing physical at all to suggest that security was an issue, especially since all my other devices work fine on the same network.
Cheers

Hi, tried your suggestion but I still cant connect. The first time I rebooted the phone it knocked out my internet connection! I've setup a static IP address for my PC and the phone was insisting on trying to connect using the same address and creating a conflict. I fixed that so that's not the issue.
This is what I've tried..
I checked to make sure DHCP was enabled in the router, rebooted everything. No luck.
I tried adding an IP Address Reservation for the phone and assigning a dedicated static IP Address. No luck either
I tried connecting the device using WPS. It all went as it should - my router saw the device, added the mac address to the list of devices etc. The phone acknowledged the handshake. But again it still wont connect.
I checked the router log and it says "DHCP IP: (192.168.1.2)] to MAC address B4:07:F9:336:3D, Tuesday, May 24,2011 03:08:48" which I think is what it should say.
OK I've just fixed it!!! Or at least its connected.
All along I've been securing the network with WPA2-PSK. I just changed it to WEP and the phone connected immediately. I hadn't considered WEP because I read that its not that secure and I do all my banking etc through my PC.
I've tried all the other security options and only WEP works with the phone. I suspect its a compatibility problem between the phone and my router (a Netgear WNT834B v2) because both the phone and router work independently but not very well together. There's plenty of posts discussing the Galaxy S connecting to WPA networks so it can do it.
Now, after trying all the other security options. It won't connect again even on WEP. Bummer. It is acting slightly differently in that its trying to acquire an IP address instead of simply not connecting, although it doesn't seem to be able to find one.
I need to try this on a friends network and see if the router or the phone is to blame. I've no idea... but the phone's a bit too touchy for my liking

I had a similar issue, I had to reflash the ROM to get it to work. Backup all your contacts and stuff and then do a full factory resetting. See if that helps, if it doesnt, reflash the ROM. It should work.

Well I've spent the last few days looking into this issue and it's considerably more widespread than I first realised. The problem is that while many people have a wifi connection issue we all seem to have variations on a theme.
As I say in my case the phone will connect and stay connected to an open network but won't touch a secure one. I tried many suggested fixes and nothing's worked so I am now trying a factory reset.
A couple of questions: there appears to be two ways to do this, a factory data reset through the phone menu; and a hard reset using a combination of volume buttons, etc. The hard reset seems to be the deeper of the two.
When you say full factory setting which one did you mean? I am currently data resetting and therefore using the "authorised" Samsung reset
But how long does this process take? My phone has had a black screen and been vibrating every 10 seconds or so for the last hour. It's getting quite hot and there appears to be no end in sight. Has the phone hung or something? If it has how do I get out of this without bricking the phone? It's beginning to concern me because I'll have to do something real soon.
As an aside, in my search for a solution I found something that might help someone people (it didn't work for me). According to the bloke who posted it, the problem for everyone is that the wifi drivers have not been installed properly and if you enter *#*#526#*#* on your keypad it unlocks a service access that reinstalls the wifi driver. I tried it and the phone told me the software was installed successfully but no change.

Waited long enough so pulled the battery out and restarted the phone. I get the startup screen but after that the screen goes black and it vibrates again every ten secs and I can't get in.
Have to try the other reset.....
Things are going from bad to worse..

Have managed to start a full factory reset using the volume, power and home button but it's gone back into the black screen and vibrating every ten seconds.
I know Im going off topic here but Ive now reset the phone, wiped the cache, tried to apply the sd card update (aborted because it can't find the directory) and it always comes back to the black screen and vibrating every ten secs.
Am now trying to reflash the rom. Oden reports that the flash was successful but the phone wont reboot. I tried a couple of times - one with Re-Partion checked and the other unchecked but neither will reboot. What could be causing that? I somehow remember that my firmware was JPH but I could only get hold of JPK. Could that be the cause?

I seem to have solved all the issues at last. Thought it was going to be a bit over my head for a spell.
Once I discovered that the only way I was going to get into my phone was by flashing the rom the first problem I came across was I didn't know which firmware my phone was using previously, apart from the fact it was 2.2.1 and from Asia. I guessed wrongly and after "successfully" flashing the phone it wouldn't reboot. I then noticed that there were only three variations of the 2.2.1 firmware for my region. The second one I tried went a little further than the first but I got an error message about the SD card. The third one installed no problem.
So I instantly checked the wifi signal and the phone connected to the secured network. And stays connected - so far about an hour and a half.
It's amazing how the phone deteriorated the way it did. Hope it doesn't do it again.
Thanks for any help/suggestions

[Q] CM12.1 Bluetooth connection issues

Recently on CM12.1 quite frequently my pebble will vibrate because it lost connection. I look at my phone, a VZW Note 2, and Bluetooth has been turned off. I open up the Pebble app and I get a toast pop up saying that an app wants to turn on bluetooth. I agree and it would turn back on and connect.
Even more recently, it would do this but, when I agree to the toast message Bluetooth doesn't turn on. Fails to turn on through settings as well and I have to restart to get it to connect.
Any suggestions?
Currently on the 5/10 build.

I'm on a HTC One M8 and have had this same issue ever since I changed to CM12.1 late April. I'm currently on 5/30 and everything was fine all weekend after I updated to this build. Today now that I have linked to my car stereo for the first time on this build it began the losing connection again.

I'm on CM12.1 since it came out and never had any issues.
I guess your problems are driver/kernel related.

sputnik4life said:
Recently on CM12.1 quite frequently my pebble will vibrate because it lost connection. I look at my phone, a VZW Note 2, and Bluetooth has been turned off. I open up the Pebble app and I get a toast pop up saying that an app wants to turn on bluetooth. I agree and it would turn back on and connect.
Even more recently, it would do this but, when I agree to the toast message Bluetooth doesn't turn on. Fails to turn on through settings as well and I have to restart to get it to connect.
Any suggestions?
Currently on the 5/10 build.
Click to expand...
Click to collapse
Well, CM 12.1 bluetooth issue is an established one. I'm on CM based 'Blisspop' ROM with a custom kernel (LG Optimus G Pro e980). At first, I was just rebooting in recovery & clearing cache. Its time consuming & really annoying. I was looking for a fix, nothing found in xda. Then, I found out, it can be stopping 'Bluetooth Share' in Settings->Apps->All, & then turning on bluetooth works. And it stay on little longer than 'after reboot' fix.

BlueTooth NOT connecting
I flash every other day (sometimes Clean, sometimes Dirty), and I flashed yesterdays CM-12.1-20150926-spyder-NIGHTLY, and I did see that if I connect to Bluetooth, it works fine until I leave the range and turn off my Bluetooth. When I return to my Bluetooth device (in my car), my RAZR will not reconnect to Bluetooth, I tried going into Settings and then Bluetooth and turn on the Bluetooth, but it will not stay on. I try this numerous times to no avail. I have to reboot my phone and then I can connect to Bluetooth again, until I leave the range and Bluetooth turns off again, then I have to reboot again.
I'm getting tied of rebooting my phone every-time I want to use Bluetooth. Can someone PLEASE look into fixing this issue..

Wireless not staying connected

HTC One M9 on Sprint. Running ViperOneM8 4.3.0. No issues at all for a long time. Only things I've recently installed are apps or games.. I don't really fool around with Viper, so I doubt I did anything.
Anyway, this has been running fine for a long time now. I've been using 4.3.0 since it came out. Lately my WiFi will not stay connected.. home, work, doesn't matter.
Any ideas what to do?
Originally I thought I had wireless problems at home, which I did, because my Chromecast wouldn't stay connected and my internet got slow. I troubleshooted that to my wireless extender. I disconnected it and things were fine.. speed back up, phone and Chromecast seemed to stay connected.
So, then I noticed phone wasn't staying connected. Just seems to randomly drop and connect. Could happen one second, and the next, but then could be good for hours. Same thing at work.
I'm in the same locations I always have been.. for example my desk is in the same spot at work and at home, router in the same spot, etc. At home the router is a few feet away usually.. at most 15 or 20 feet to another room in the house.

yuppicide said:
HTC One M9 on Sprint. Running ViperOneM8 4.3.0. No issues at all for a long time. Only things I've recently installed are apps or games.. I don't really fool around with Viper, so I doubt I did anything.
Anyway, this has been running fine for a long time now. I've been using 4.3.0 since it came out. Lately my WiFi will not stay connected.. home, work, doesn't matter.
Any ideas what to do?
Originally I thought I had wireless problems at home, which I did, because my Chromecast wouldn't stay connected and my internet got slow. I troubleshooted that to my wireless extender. I disconnected it and things were fine.. speed back up, phone and Chromecast seemed to stay connected.
So, then I noticed phone wasn't staying connected. Just seems to randomly drop and connect. Could happen one second, and the next, but then could be good for hours. Same thing at work.
I'm in the same locations I always have been.. for example my desk is in the same spot at work and at home, router in the same spot, etc. At home the router is a few feet away usually.. at most 15 or 20 feet to another room in the house.
Click to expand...
Click to collapse
Have you tried doing a backup and reseting the phone or back up and delete all then reinstall rom, gapps, and restore backup?
Could do that or try to get ahold of the wifi modem and reinstall/update that

Heh I said M9 above.. I meant M8. I was at work not doing work lol.
I've already reset the modem in my previous test.. anyway I was dreading doing a full reinstall.. but I'll do soon.. I may leave it until after Thanksgiving since it otherwise works perfectly.

I totally forgot about the turn Airplane mode on and then off. Lemme try that first.

If anyone is wondering.. I finally wiped and re flashed ViperRom. Had some hiccups at the beginning, but updating everything in the Play store solved it. Working fine again.