hi hope someone can help with this.
I have a huawei p9 32gb EU version
model EVA-L09 emui 4.1.1 (still on) android 6.0 (says no update available)
build number is: EVA-L09C432B182
An issue seems to have developed in the past 2 weeks (i've had it almost a year) - it has decided to close itself down when I try to use the camera. I am using the default/stock camera app not a 3rd party one. I want to make clear it does not happen every time seems (at the moment) quite random/intermittent
The battery was at 79% the first time it happened and a few days ago it was at 55% and it happened. Auto flash was on but flash not activated at the time the phone shut down.
The first time I thought I just hadn't realised the battery was that low but when I plugged it in to charge it said 79% on screen.
A few days ago when it was 55% I was able to put the phone back on after it shut itself down and it was fine/behaved normally since putting it back on - the battery appeared to drain at the usual rate. I even took a few other photos after switching it back on & it didnt shut down. I had been using camera the same morning when the battery % would have been higher & it didn't shutdown then. (& i actually took quite a few photos during that time).
Hope someone out there has an idea of how to fix this issue, though i'm thinking its maybe the a sign the battery may be failing?
I also have this issue, I think it may be a sign the battery is beginning to fail, or possibly the cpu gets too hot. (again first started happening around a year into ownership)
Under 70% battery if i take a bunch of photos it can shut down but would normally turn back on again with 20% less battery. if battery gets less than 50% then if it powers off, it may power back on breifly and then go back to the exclamation mark for empty battery and shut down.
I have tried following the guide to calibrate the battery (let it charge to 100%, turn off, plug back into charger) but it made no difference.
What did help a bit though was ensuring cloud photo apps (google photos/onedrive etc) were set to only upload photos while on wifi and charging.
Hi, I have the same issue with my EVA-L09 with EMUI 4.1.1 build EVA-L09C900B182 bought in october 2016. Shuts down after shooting few photos/videos and can't start it again without plugging it. Once plugged, the battery level seems to be the same as before the shutdown. Seems to happen with any battery level.
If anybody can help solve this, that would be great. I can't decide to change the battery for the moment without certainty that it would fix this issue.
kevgau said:
Hi, I have the same issue with my EVA-L09 with EMUI 4.1.1 build EVA-L09C900B182 bought in october 2016. Shuts down after shooting few photos/videos and can't start it again without plugging it. Once plugged, the battery level seems to be the same as before the shutdown. Seems to happen with any battery level.
If anybody can help solve this, that would be great. I can't decide to change the battery for the moment without certainty that it would fix this issue.
Click to expand...
Click to collapse
To all of you...unlock bootloader and update firmware. Maybe your issues will be solved. Its a conflict and not a battery issue
Sent from my EVA-L09 using XDA Labs
Any resolution?
I am having the same problem with my L09 and the P9 camera app. Was on Nougat so rolled back to MM in attempt to fix. Also tried a faster SD. No luck with either.
No such issues with other camera apps from Play Store, but they don't use both sensors.
Anybody resolved this problem definitely yet? If yes, how?
Thanks.
matt3805089 said:
I am having the same problem with my L09 and the P9 camera app. Was on Nougat so rolled back to MM in attempt to fix. Also tried a faster SD. No luck with either.
No such issues with other camera apps from Play Store, but they don't use both sensors.
Anybody resolved this problem definitely yet? If yes, how?
Thanks.
Click to expand...
Click to collapse
I have the same problem since the last 6-9 months.
However I noticed that the problem occurs when I make photos when I'm outside and the weather is windy/damp. I never had the problem when shooting photos inside, always outdoors.
The solution is indeed connecting the phone with a charger (or portable battery) or wait for a couple of hours.
It could be a problem with the battery but it is strange that the phone is ok again after charging a couple of minutes. If it was moisture this idid not yet vanish in just a couple of minutes. Maybe a sensor which is not working ok (or the firmware is not resetting/reading it correctly) ?
I'm thinking of sending my phone into repair for this problem, however I think this is a difficult to identify problem because it does happen randomly (as it seems).
I'm having the same problem, after battery goes under 50% It drains fast, bellow this it only takes 30min of use to shoot down, taking a few photos just makes it drain even faster. And when plugged to the charger it suddenly gets up to 40% . I tried everything software wise with no luck. I bought a new OEM battery planning to change it this week, then I'll post the results.
I am facing the same problem L09C432B395. I observed its somehow being related to cold temperatures outside in my case - it happens only when walking outdoor and the phone is in my hand for a while - so its probably cools down. And than when pressing the camera button I see the message "waiting to sharpen the photo" and then beeeep! battery down to 1% and phone shutdowns. Regardles the battery level.. happening accidentaly and randomly, but only once a week.. and only when taking phone outdoor in a winter time. I did factory reset, re-installed the latest ROM etc but the problem persists. Might be some conflict between battery state and temperature read error?
Buran79 said:
I'm having the same problem, after battery goes under 50% It drains fast, bellow this it only takes 30min of use to shoot down, taking a few photos just makes it drain even faster. And when plugged to the charger it suddenly gets up to 40% . I tried everything software wise with no luck. I bought a new OEM battery planning to change it this week, then I'll post the results.
Click to expand...
Click to collapse
Update: I change the battery, everything back to normal. I used a OEM battery, screen time is +6h with moderate use during the first row cycles of battery use from 100% to 10%.
Hi all together. Faced the same issue up times (Huawei P9 EVA-L09C432B395, Kamera App 4.1.1) with battery in good state 46 to 76% and taking a picture caused draining it to zero at a moment. Sitting down immediately. BUT only if flash ? is set to bulb-light ?! Tested it several times. Normal (auto/always active) flash is ok - but not bulb-mode...
So, that's obviously the reason - but where's a solution? ?
Some Huawei officials here at xda? ?
Same problem here and without solution yet ... camera causes phone to shutdown and battery indication goes crazy.
https://forum.xda-developers.com/p9/help/battery-calibration-issue-t3669811
Experiencing the same issue on both P9 we have and getting very annoying would be glad to see if is there any solution of this.
piotrkalb said:
I am facing the same problem L09C432B395. I observed its somehow being related to cold temperatures outside in my case - it happens only when walking outdoor and the phone is in my hand for a while - so its probably cools down. And than when pressing the camera button I see the message "waiting to sharpen the photo" and then beeeep! battery down to 1% and phone shutdowns. Regardles the battery level.. happening accidentaly and randomly, but only once a week.. and only when taking phone outdoor in a winter time. I did factory reset, re-installed the latest ROM etc but the problem persists. Might be some conflict between battery state and temperature read error?
Click to expand...
Click to collapse
These are my exact symptoms - combination of cold and camera gives false battery reading and shuts down phone entirely. Software update hasn't fixed.
I have same problem
EVA-L09C55B383
it's the last firmware
emui 5.0.1
android 7
at 50% battery i make a photo with flash and the p9 turn off.
to turn on i need connect it to recharger.
it's very very impossible.
i think to send it to customer care.
have someone resolved this issue?
i ask to huawei on facebook. i wait a answer.
Any luck with Huawei support for any of you?
Hi,
I'm having the same problem. It's amazing how there's no information at all from Huawei about this issue... it's frustrating. I was planning on buying a P20 during this year and give my P9 to my wife, but if she can't use the camera it's useless. And I will not buy another Huawei if they don't do anything regarding a problem like this one...
Did any of you had any positive experience with Huawei Customer Care?
Thank you!
miksly said:
I have same problem
EVA-L09C55B383
it's the last firmware
emui 5.0.1
android 7
at 50% battery i make a photo with flash and the p9 turn off.
to turn on i need connect it to recharger.
it's very very impossible.
i think to send it to customer care.
have someone resolved this issue?
i ask to huawei on facebook. i wait a answer.
Click to expand...
Click to collapse
PlatformHopper said:
Hi,
I'm having the same problem. It's amazing how there's no information at all from Huawei about this issue... it's frustrating. I was planning on buying a P20 during this year and give my P9 to my wife, but if she can't use the camera it's useless. And I will not buy another Huawei if they don't do anything regarding a problem like this one...
Did any of you had any positive experience with Huawei Customer Care?
Thank you!
Click to expand...
Click to collapse
i haven't resend it to customer care. we think it's a software issue beacuse battery it's ok....
i don't know what do
i think to install a custom rom!
but, when i had s3 samsung, modding was very simply... for huawei im not sure...
anyone had modded p9?
miksly said:
i think to install a custom rom!
but, when i had s3 samsung, modding was very simply... for huawei im not sure...
anyone had modded p9?
Click to expand...
Click to collapse
Did you try yourself any search for custom ROMs ob XDA for Huawei P9?!
https://forum.xda-developers.com/p9/development
I tried Huwawei customer care.
Their best offer was factory reset of all firmware!
Install updates doesn't fix.
PlatformHopper said:
Hi,
I'm having the same problem. It's amazing how there's no information at all from Huawei about this issue... it's frustrating. I was planning on buying a P20 during this year and give my P9 to my wife, but if she can't use the camera it's useless. And I will not buy another Huawei if they don't do anything regarding a problem like this one...
Did any of you had any positive experience with Huawei Customer Care?
Thank you!
Click to expand...
Click to collapse
Even when connected to charger!!
Even when the phone is connected by USB to my computer and charging, if I open the camera the battery % starts to drop like 1% every 4-5 seconds!!
So the battery is being drained faster than what it charges.
I close the camera and it starts charging again.
Huawei, I was very happy with this phone, now I'm constantly in fear of getting out of battery in the middle of an unknown city while taking photos!
Hi,
I have problems with my S10 Exynos (newest update ASG8 - 1 July 2019 but it doesn't really matter cuz it exists since I bought this phone around 2 months ago).
In particular when using LTE my battery drains so fast that it's horrible (today 1,5h SoT, 10h on battery). Additionally phone heats up, AccuBattery shows that battery temperature is around 40*C. It's really hot in hand and imo it shouldn't happen. When I turn on Wifi routing then it heats up even more.
Is it normal? Do you have simillar problems? Do you have some solution, workarounds?
I manage with this problem just by disabling LTE but it's no solution to me... I searched xda for similar problems, but only found problems with connection or range which don't happen to me (living in Warsaw, signal is strong).
If you have some thoughts about this, share it please.
Welcome
Welcome to the world of exynos
Have u try factory reset yet
No, I haven't. Do you had similar problem and got rid of it by doing factory reset?
Or you didn't have that problem and suggest this solution because it might help but no guarantee?
I am asking because 1st reply was "welcome to the world of exynos" and it really isn't comforting at all.
So my question is, do you have the same problem or it's just me?
I have the same problem with LTE draining battery, also S10 Exynos.
I get about 15% more battery usage if I disable LTE.
From South Africa, also good with good LTE Signal, but that does not help.
Been like this from day 1.
Hi guys,
I have the S20 FE 5G (SD865 version) with official firmare. 781BXXU4DUL9
After the recenet update to Android 12, I noticed that 'super fast' charging is really slow. sometimes it is even slower then regular 'fast' charging.
I use the same charger as before the update, when I connect the charger it says 'super fast charging' but the charging time is unusually slow, from 50% to 100% is about ~1Hr. it used to be much less ~30 minutes or so. when I connect the regular fast charger it sometimes show the same amount of time or sometimes even less.
I tried wiping system cache but it did not solve the issue.
Any help would be appreciated.
small update,
even after the latest update to UI 4.1 the battery drain and charging issues still exist. I really don't get why Samsung don't fix their bugs, even after so many costumers are reporting this on the Samsung forums.
Power phone down completely, see if it fast charges.
After a major firmware upgrade you should do a factory reset. 12 is a mess, but at least give a fair chance... or not and roll back to 11.
Rule #1- if a OS is fast, stable and fulfilling its mission, let it be.
Never update guys. They pushing you to swap to s22 or any new phone...
Wanted to update it is still very bad after Android 13
charging issue had been fixed, but battery life is still terrible.
I get typically ~4.5 SOT see below
Android 13, S20 FE 5G snapdragon
tried wiping cache and optimizing apps.
still did not try to do factory reset, not sure if it will help much
Just to update, I did full factory reset and installed everything fresh.
I see very minor improvement ~5-6 hrs SOT, still not amazing in any way.
Have you tried cleaning the charging port? It gets clogged with cloth fiber and dust usually. Without good connection, the phone cannot charge well enough.