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I have an AT&T tilt. It seems like whenever I get an email and I check it on my Tilt, if I move that email from the inbox into its appropriate folder that later on I notice the email is marked as unread again.
If I leave it in the inbox this doesn't happen.
As an example, in the morning when I get up, I check all my email on my phone and then move them into the appropriate folder. But by the time I get to work and check my email on the computer I see that all the folders that I moved the emails too are bold and show that there is an unread message in them. When I check those folders I see the the unread emails are the ones I checked on my phone earlier in the morning and that I already read them.
This is probably something really simple, but it's annoying and I don't know how to fix it. I'd appreciate it if anyone could help me out. Thanks!
BTT
Anyone have any idea on how to fix this? Thanks!
Please? Anyone?
(Exchange) It's because in the AS settings you chose to have your desktop overide your device. This is popular because on older model ppc's with volatile memory if your device died you'd lose evrything when you resync'd via wireless sync with the device overiding the desktop.
(Hotmail, Yahoo, etc...) This also happens because the mail host overides the device. The only way to make the email stop is to perform the read on the host account site.
Thanks a lot for the explanation. That makes sense.
Hi
My Tilt automatically deletes emails on its own. After hitting send and receive it gets the new emails and then the old one get removed and the are not in the deleted items folder. Please help.
It does not delete the emails but does not show them anymore, they're still available. Don't know if this is a setting or default.
I am new here sorry. So where do the emails go. I called ATT and spoke to HTC as well they said device was defective. This is my second device this week and it still does the same. ATT, HTC says they never heard anything like that before.
It's not defective. It's a setting. If you use mail from an external ISP you do the setup of your account. In outlook on PC (I presume you use that) there is a setting to keep a copy on the server. If that is not flagged, you send and receive mail on your device, but as soon as you do send and receive on your desktop it clears the files from the server and puts them on your PC. If you then again do a send and receive the mails are gone from the server and automatically removed from your device.
EDIT: Why not using exchange instead. Then you don't have this issue at all.
Yeah, it has to do with over how many days you want to download emails to your device. The default is typically 3 days, at least on mine, so if an email is older than 3 days it will be removed from the phone. It will still be on the main server though, unless you manually delete it from the phone in which case the aforementioned setting to keep a copy on the server is selected. So, in other words, if you are downloading Gmail, for example, if you log in to the Gmail website your email will be there, just not on your phone if it's older than 3 days. Obviously, changing that cutoff date will add or remove more emails. BTW, you change that by opening Messaging, go to Menu > Options, and pick the account you would like to change. Then go thru the wizard, and when you get to the panel that says "Download Messages", change the setting in that panel.
Re
Did you checked your e-mails with your pc as well? Your PC downloads the from the server, your tytn show them only.
so if you connect after you've been busy on your desktop, their gone and can be found on your desktoppc
Thanks Everyone I think i understan what you guys are saying. I am used to a blablberry where that leaves it on th BB until i delete them. Thanks
Is there a setting where i can leave them on both computer and phone at the same time?
not really, just increase the download time in the email settings, but none will stay permanently. (Unless there's a keep all emails option, I don't remember ATM and the girlfriend has my phone). It's a memory saving function.
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
mooi1uk said:
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
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Click to collapse
It is not working on Kaiser. Is there any solution for keep emails on pocket outlook when they gone from inbox on sever?
The one solution what i know is move email to the other folder ('draft' or created one) beacuse mails are deleting automaticly only from inbox folder in pocket outlook when it can't be find exacly the same copy on server.
mooi1uk said:
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
Click to expand...
Click to collapse
This is not SOLVED
Here si the fix on the HTC and disappearing emails
1 start/message/click email account/menu/tools/options/tap email account/edit account setup/next/next/next/next/next/download message 3 pls days/advance setting/keep them on server/next/ finish
Do this for all accounts
Now go to your computer and outlook tools/email accounts/view or change email account/next/change/ more settings/advanced/leave copy on server/ how many days is up to you
You must do this for all you accounts on that computer. then do the same to all the computer you use to get the same e-mails.
I am actually having the same issue as the person that started this thread. It only started 2day. Ive had my phone for over a year and it was with WM 6.0 and my gmail on the phone was working fine....if i pressed send recieve it got my emails....i left them in the inbox and when i pressed send recieve again 30 mins later for an example my old emails still stayed while the new ones came in. Now i upgraded my phone to WM 6.1 last night and now when i press send recieve to get my gmail the older emails automatically erase/disappear from my phone. Anyone understand why? And yes its still on my regular gmail account...it doesnt disappear from there!
I am collecting my mail from a POP3 mailbox but am unable to view or open any attachments.
The header of the message is received and there is a link in the message that gives me the option to download the full message and any attachments. When I click this the message changes to say that the attachment will be downloaded the next time I do a "Send and Receive".
On selecting "Send and Receive" the phone connects and appears to download the attachment. I say this because if it is a large attachment the phone says it is downloading for some minutes. If it is a small attachment the time is much shorter.
Either way when the download is complete any text in the message is visible but there is no sign of an attachment.
If I use ActiveSync to collect the same mail from my PC all the attachments are visible and can be opened.
Any thoughts or solutions would be greatly appreciated.
do you have a full data plan? I had this problem with using tzones or one of the lower plans
Jonathan1683 said:
do you have a full data plan? I had this problem with using tzones or one of the lower plans
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Jonathan - thanks for the response.
I don't believe the data plan is the problem - I have 3GB a month allowance and can easily download files etc. via the web browser.
Perhaps if anyone else uses a POP3 mailbox they could confirm whether or not they can pick up attachments.
I can say that I can have received, opened, and viewed PDF's on my phone so it can work. I'm sure you've checked, but in the email account Menu>Tools>Options>"your pop3 account" go thru the steps until the last one before finish and make sure that the "message download limit" drop down box is set to "Entire Message", (choices are 2, 5, 20, 50k, Headers Only, Entire Message).
Good Luck!
Reme - thanks so much for the reply
I take it you are talking about mail that has been received from a POP3 mail server rather than from Exchange or via ActiveSync.
If so then it is very strange. The message size in my Inbox would seem to indicate that the attachment has been downloaded but there is no link to open or save it.
Unless anyone else has any ideas I suppose will have to try a factory reset.
...was this issue ever properly resolved as am getting exactly the same problem with my XDA MiniS/Qtek 9100? Problem started out of the blue some days ago and has nothing to do with tariff/network settings or email settings on the device. The bizarre thing is that if I compile an email with attachment on my other WM device (XDA IIi) and use the MiniS to collect the email (POP3) then all OK! (and vice versa). Any emails with attachments that are not compiled and sent by a WM device work on the XDA IIi but no longer work on the MiniS - bizarre....
Same symptoms as thread author... download an entire email which I know has attachment and the message size is correct but no paperclip icon on the message in the inbox list and no attachment file icon in the message header itself - just an empty message (except for any text that might be in the body of the message).
Have tried hard reset and restoring from a full back-up but the backup simply recreates the problem as no doubt the screwy file/registry entry/whatever is preserved in the back-up making process. Am trying to avoid complete hard reset without a restore as do not want to lose my Contacts/Calendar data and the laborious process of reinstalling all my programs - some of which will then need activating again due to DRM licences.
Oh, and I have tried deleting the email account and recreating it but the problem will not go away...
Since my last thread and after a number of tests I believe I have have now discovered why it is possible to see and open some email attachments collected from a POP3 Mail Server and not others.
It appears that if an email is sent in Text Format then both the message and the attachment are received by the TyTN and the attachment can be opened by clicking on the link in the message.
However, if the same email is sent in HTML Format the message and the attachment are again received by the TyTN but there is no link to the attachment in the message and it cannot be opened.
If the same emails are collected from Outlook via ActiveSync all the attachments are visible and can be opened irrespective of whether the email is in Text or HTML Format.
Unless I am alone with this problem this is clearly a major bug for a business PDA.
For many users it is one of the main functions of the device to be able to send and receive attachments. To have to look at each email and try and guess whether there might have been an attachment before asking for it to be re-sent in Text Format rather negates the whole point of the device.
Furthermore, it seems as though the "hidden" attachments are saved with the message on the device itself rather than on the Storage card so could rapidly eat up the available memory.
Before I refer the matter to HTC I would be grateful if someone could verify my findings. I have also seen reports that someone on another forum overcame the problem by using a third party mail reader. Any thoughts or suggestions would be greatly appreciated.
Bump
Am I the only one here who uses the TyTN for email ?
I would love to hear whether others have the same problem and if so how it is solved ?
Hello all,
I am unable to view or download attachments with blackberry connect.
I have tried various attachments (.jpg, .pdf, .doc, etc.) and I have tried various sizes (1kb, 30kb, 100kb, etc.)
I have tried changing the AKU.
Nothing has resulted in success.
Further Detail:
I open up the mail client and this allows me to look in the "Inbox". I will see my emails. The emails with attachments will have the attachment icon next to them instead of the stand "envelope" icon. However, after opening the email with the attachment, there is no attachment to click on to download.
I have searched extensively, and have found no help. The other attachment errors do not have the behavior that mine does.
I am currently running:
Blackberry Connect 4.0.0.104
on
HyperDragon III Blackstone WWE 2008.12.03
Using Blackberry Connect Desktop for Windows Mobile 4.0.0.22
Does anyone have any recommendations or similar experiences?
The same issue occurs with gmail via BES.
I get this as well, but there seems to be some rudimentary viewer in BBC. If I get an attachment (say a MS Word document) I can see it attached to the email when I open it (there is also a paperclip displayed next to the email in the inbox). If I tap and hold where the attachment is a list is displayed with the options 'Download', 'Save As...', and 'Open' at the top but these are all greyed out. Underneath are three more options 'Retreive Table of Contents', 'Retreive Content' and 'Enter Password'. Only the two 'Retreive' options can be selected. If I select 'Retreive Content' and let it download then tap and hold the attachment again another option appears 'View Content'. If I select this I can view the content, however it doesn't open up in Pocket Word. This works for other file formats as well, however the viewer isn't very good.
I have used a couple of versions of BBC and they all behaved the same so I guess this is a restriction of using BBC?
Andy
It is not a limitation of BBC.
I had it working fine when on Dutty's Rom.
It also worked with Hyperdragon III.
Perhaps I need to do a re-image of the ROM and try one of the older BBC. I am currently usng .104
Perhaps I should go back to .100
Same Problem
Hi anyone managed to sort out this small problem? Please do post.
Anybody have answers for this? Been searching for months not come up with anything
Update 10th August 09
FOUND IT!!!
All that was needed was to untick the box for storing attachments on the memory card. This setting is found under the storage tab in tools > options menu when you are viewing messages in an email account. Any new messages that come through after this with attachments will show in the message header and can be downloaded.
brivw said:
Anybody have answers for this? Been searching for months not come up with anything
Update 10th August 09
FOUND IT!!!
All that was needed was to untick the box for storing attachments on the memory card. This setting is found under the storage tab in tools > options menu when you are viewing messages in an email account. Any new messages that come through after this with attachments will show in the message header and can be downloaded.
Click to expand...
Click to collapse
THANKS FOR THE SOLUTION!!!!! I was looking for a solution for more than 30 days... I dont understand why BBC dont work well if the box for storing the attachments on memory card is tick. Be aware that even you untick the box you will not download the attachments of the past e-mails, only the attachments that you will receive in the future (after you untick the box for storing attachments on the memory card)