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Unable to view email content after upgraded to WM5

After upgraded to WM5, I can no longer view the emails' contents (when on tap on the email's title in inbox), only a list of email titles in the inbox. I did check the Activesync Selection and made sure it's copying "all" emails within the past week as well as attachments. Can somebody tell me if this is fixable or am I missing something? Thank you!

Quick yes or no question about Live Hotmail Checking..

Hi!
does Windows Live Hotmail checking, download attachments?
I am sure it does but just sent myself tests with a small picture attached, and, checked email, can't see the attachment, and it is not on the memory card!
Bit puzzled! Any advice appreciated....
Have been searching and now off to search more about this....
Ofiaich

Hi!
really just want to know if anyone has been successful with downloading Hotmail with attachments to the Kaiser, and what is shown, i.e. paper clip icon.
I have checked to send attachments to the storage card.
I have also received attachments using Vodafone email, by clicking again to download the full message.
Just the Hotmail issue is puzzling...
Ofiaich

it shows as a paper clip and envelope icon
i can receive attachment, but can only open pictures, cab. file and exe. file will not open for security reasons.
kms

thanks kms108,
I just sent myself a test....
Lunch time now, so check it after! And report back!
Ofiaich

update...
edit - In the Mail Attachments folder on the memory card, I can see 4 files, with names like this one.
360000a5-3b0000a8
but with no extension. If I rename one of them to .jpg I still can't view what they are, but I get the feeling these are the jpg files that I attached to the emails.
I wonder if the Kaiser didn't synchronise correctly to the Hotmail server..?
Vodafone mail works fine... !
edit - I copied these files to my PC and saw that the extension was .att so I renamed one to jpg and could view it...strange....
Ofiaich

i didn't save the photo, i just opened it, it defaulted to the pictur and video program to open it.
kms

Hi!
I can do that with Vodafone UK email... but not with Hotmail.jp email !!
Strange !
Ofiaich

Hi!
I sent myself tests to my with a hotmail.co.uk account as well as my jp accounts!
I removed the Chinese/Japanese support and did a soft reset...
Then tried again with a document, text file and jpg picture, but I do not get any attachments downloading.
I can't see anywhere in messaging settings that gives me an idea about what is wrong..
One of the screen capture below with Vodafone UK, and shows two attachments, as in masseurs picture! One attachemnt is a photo, and the other a text file that is a terms and condtions message
' To view the terms under which this email is distributed, please go to www.blah.blah....'
so clearly attachments work with Vodafones email.
I have tried 3 accounts for Hotmails. 2 are Japanese but one a UK
hotmail address.
The only thing I can think of is the reception is poor where I live, and downloads fail!!
So maybe I need to try again in the cty tomorrow !!!
Ofiaich

I have the same problem with hotmail in the UK.
I think this is just a problem with hotmail live.

Hi Aeroadster!
That's a partial relief! Have you checked why ?
Any info appreciated!
Ofiaich

emails deleted automatically

Hi
My Tilt automatically deletes emails on its own. After hitting send and receive it gets the new emails and then the old one get removed and the are not in the deleted items folder. Please help.

It does not delete the emails but does not show them anymore, they're still available. Don't know if this is a setting or default.

I am new here sorry. So where do the emails go. I called ATT and spoke to HTC as well they said device was defective. This is my second device this week and it still does the same. ATT, HTC says they never heard anything like that before.

It's not defective. It's a setting. If you use mail from an external ISP you do the setup of your account. In outlook on PC (I presume you use that) there is a setting to keep a copy on the server. If that is not flagged, you send and receive mail on your device, but as soon as you do send and receive on your desktop it clears the files from the server and puts them on your PC. If you then again do a send and receive the mails are gone from the server and automatically removed from your device.
EDIT: Why not using exchange instead. Then you don't have this issue at all.

Yeah, it has to do with over how many days you want to download emails to your device. The default is typically 3 days, at least on mine, so if an email is older than 3 days it will be removed from the phone. It will still be on the main server though, unless you manually delete it from the phone in which case the aforementioned setting to keep a copy on the server is selected. So, in other words, if you are downloading Gmail, for example, if you log in to the Gmail website your email will be there, just not on your phone if it's older than 3 days. Obviously, changing that cutoff date will add or remove more emails. BTW, you change that by opening Messaging, go to Menu > Options, and pick the account you would like to change. Then go thru the wizard, and when you get to the panel that says "Download Messages", change the setting in that panel.

Re
Did you checked your e-mails with your pc as well? Your PC downloads the from the server, your tytn show them only.
so if you connect after you've been busy on your desktop, their gone and can be found on your desktoppc

Thanks Everyone I think i understan what you guys are saying. I am used to a blablberry where that leaves it on th BB until i delete them. Thanks
Is there a setting where i can leave them on both computer and phone at the same time?

not really, just increase the download time in the email settings, but none will stay permanently. (Unless there's a keep all emails option, I don't remember ATM and the girlfriend has my phone). It's a memory saving function.

Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.

mooi1uk said:
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
Click to expand...
Click to collapse
It is not working on Kaiser. Is there any solution for keep emails on pocket outlook when they gone from inbox on sever?
The one solution what i know is move email to the other folder ('draft' or created one) beacuse mails are deleting automaticly only from inbox folder in pocket outlook when it can't be find exacly the same copy on server.

mooi1uk said:
Enter the messaging screen, tap 'Menu' then 'Tools' then 'Options'. Next, tap on the 'Storage' tab at the bottom, you will then see a dropdown menu for 'Empty Deleted items'. Select 'Manually' and your problems will be solved.
Click to expand...
Click to collapse
This is not SOLVED

Here si the fix on the HTC and disappearing emails
1 start/message/click email account/menu/tools/options/tap email account/edit account setup/next/next/next/next/next/download message 3 pls days/advance setting/keep them on server/next/ finish
Do this for all accounts
Now go to your computer and outlook tools/email accounts/view or change email account/next/change/ more settings/advanced/leave copy on server/ how many days is up to you
You must do this for all you accounts on that computer. then do the same to all the computer you use to get the same e-mails.

I am actually having the same issue as the person that started this thread. It only started 2day. Ive had my phone for over a year and it was with WM 6.0 and my gmail on the phone was working fine....if i pressed send recieve it got my emails....i left them in the inbox and when i pressed send recieve again 30 mins later for an example my old emails still stayed while the new ones came in. Now i upgraded my phone to WM 6.1 last night and now when i press send recieve to get my gmail the older emails automatically erase/disappear from my phone. Anyone understand why? And yes its still on my regular gmail account...it doesnt disappear from there!

Problem with POP3 email attachments

I am collecting my mail from a POP3 mailbox but am unable to view or open any attachments.
The header of the message is received and there is a link in the message that gives me the option to download the full message and any attachments. When I click this the message changes to say that the attachment will be downloaded the next time I do a "Send and Receive".
On selecting "Send and Receive" the phone connects and appears to download the attachment. I say this because if it is a large attachment the phone says it is downloading for some minutes. If it is a small attachment the time is much shorter.
Either way when the download is complete any text in the message is visible but there is no sign of an attachment.
If I use ActiveSync to collect the same mail from my PC all the attachments are visible and can be opened.
Any thoughts or solutions would be greatly appreciated.

do you have a full data plan? I had this problem with using tzones or one of the lower plans

Jonathan1683 said:
do you have a full data plan? I had this problem with using tzones or one of the lower plans
Click to expand...
Click to collapse
Jonathan - thanks for the response.
I don't believe the data plan is the problem - I have 3GB a month allowance and can easily download files etc. via the web browser.
Perhaps if anyone else uses a POP3 mailbox they could confirm whether or not they can pick up attachments.

I can say that I can have received, opened, and viewed PDF's on my phone so it can work. I'm sure you've checked, but in the email account Menu>Tools>Options>"your pop3 account" go thru the steps until the last one before finish and make sure that the "message download limit" drop down box is set to "Entire Message", (choices are 2, 5, 20, 50k, Headers Only, Entire Message).
Good Luck!

Reme - thanks so much for the reply
I take it you are talking about mail that has been received from a POP3 mail server rather than from Exchange or via ActiveSync.
If so then it is very strange. The message size in my Inbox would seem to indicate that the attachment has been downloaded but there is no link to open or save it.
Unless anyone else has any ideas I suppose will have to try a factory reset.

...was this issue ever properly resolved as am getting exactly the same problem with my XDA MiniS/Qtek 9100? Problem started out of the blue some days ago and has nothing to do with tariff/network settings or email settings on the device. The bizarre thing is that if I compile an email with attachment on my other WM device (XDA IIi) and use the MiniS to collect the email (POP3) then all OK! (and vice versa). Any emails with attachments that are not compiled and sent by a WM device work on the XDA IIi but no longer work on the MiniS - bizarre....
Same symptoms as thread author... download an entire email which I know has attachment and the message size is correct but no paperclip icon on the message in the inbox list and no attachment file icon in the message header itself - just an empty message (except for any text that might be in the body of the message).
Have tried hard reset and restoring from a full back-up but the backup simply recreates the problem as no doubt the screwy file/registry entry/whatever is preserved in the back-up making process. Am trying to avoid complete hard reset without a restore as do not want to lose my Contacts/Calendar data and the laborious process of reinstalling all my programs - some of which will then need activating again due to DRM licences.
Oh, and I have tried deleting the email account and recreating it but the problem will not go away...

Email - Attachments - Not Downloading

Hi everyone,
I just can´t download the attachments of emails I receive...I make the sync, I receive the emails, but when I try do download the attachments it just don´t work (it seems that its going to download, it show that "download arrow" aside de attachment, but nothing happens and the "download arrow" just goes away...).
Can you help me with it?

Nobody?
I have just installed a new ROM and nothing...its seems to be hardware problem, and that really sucks.
With my Touch Cruise and with the same configuration, everything just works fine. With my friend´s Diamond, everythings works fine either.
However, with mine it´s impossible to download email´s attachment...damn...

Have you checked your email settings??...if not check there...click on the account your having probs with and go through the settings ie advanced settings and there should be something there regarding downloading attachments.
For my gmail account, i have all attachments downloaded when i get new emails.

Spawn12 said:
Have you checked your email settings??...if not check there...click on the account your having probs with and go through the settings ie advanced settings and there should be something there regarding downloading attachments.
For my gmail account, i have all attachments downloaded when i get new emails.
Click to expand...
Click to collapse
downloading first all headers and only after you choose witch attachments you are interested in and make anther send\receive you'll get them.

Thank you for your response.
However, this is not a settings problem. I have checked and re-checked all the settings. Actually, the settings on my Diamond are exactly the same I had on my Cruise, and are the same I have inserted into another Diamond.
It's really strange...always when I try to download attachments it shows "error synchronizing". I have already choosen the external memory to be the place to file the attachments, but it didn't worked.
On the attachments folder at the external memory it only shows some "empty" icons, but there are no attachments downloaded over there.
It is so frustrating...damn...

KukurikU said:
downloading first all headers and only after you choose witch attachments you are interested in and make anther send\receive you'll get them.
Click to expand...
Click to collapse
That's exactly what I do. On my Cruise it was the same...the header first...than choosing the files, and after all that pressing the send/receive. But this is not working with the Diamond.
It starts the procedure of downloading the files, and after all it finishes the procedure without downloading it. It also clear the "downloading arrow", as if the download had been finished...but it's not...

Exactly the same thing happens with the TyTN II in certain circumstances.
As far as I can tell the problem only arises with HTML mail and even then it seems to depend upon the mail program that sent the message attachment. If I receive an HTML message sent from Outlook by one of my clients I can download the attachment but if I send myself the same email from Outlook on my own machine the attachment disappears.
Judging by the size of the email (on the TyTN at least) the attachment is in fact downloaded but is just not visible.
Try sending yourself or getting someone to send you an email in text format with and attachment and my guess is that you will be able to download and see it.

Exactly the same thing happens with the TyTN II in certain circumstances.
As far as I can tell the problem only arises with HTML mail and even then it seems to depend upon the mail program that sent the message attachment. If I receive an HTML message sent from Outlook by one of my clients I can download the attachment but if I send myself the same email from Outlook on my own machine the attachment disappears.
Judging by the size of the email (on the TyTN at least) the attachment is in fact downloaded but is just not visible.
Try sending yourself or getting someone to send you an email in text format with and attachment and my guess is that you will be able to download and see it.

ohnophone said:
Exactly the same thing happens with the TyTN II in certain circumstances.
As far as I can tell the problem only arises with HTML mail and even then it seems to depend upon the mail program that sent the message attachment. If I receive an HTML message sent from Outlook by one of my clients I can download the attachment but if I send myself the same email from Outlook on my own machine the attachment disappears.
Judging by the size of the email (on the TyTN at least) the attachment is in fact downloaded but is just not visible.
Try sending yourself or getting someone to send you an email in text format with and attachment and my guess is that you will be able to download and see it.
Click to expand...
Click to collapse
Thank you mate. I have just tryed this, but it also didn't worked...I'm totally lost...I just don't know what to do, and I'm really planning to smash the Diamond against my bedrooms wall....hehehehehe...

Nobody? No clues?

I have already updated Diamond´s ROM, and nothing happened.
I have also called the HTC support in the US, and no way of getting the emails´ attachments downloaded...damn...

I have changed my ROM at least 4 times...now I'm using the 137.456.2, and the attachments still not downloading....frustrating....

Guys, this is my last posting regarding this matter...I promisse!!!
Unfortunatelly, this attachment issue that I have faced is too much for me. I have tryed to change the ROM...I've changed the settings...I've prayed the Lord and I've entered into an agreement with the Devil itself...and nothing happened.
The Diamond's behavior is not exactly what I've thought a up-to-date device should have.
Shame on HTC...that has acted such as a minor company...
Therefore, I'l have to get bach to Sony...Xpria here I come!!!!!!!!!

SOLUTION!!
Hello,
I too noticed this issue, and found this thread this evening in attempting to resolve it. GOOD NEWS – cracked it!
I had exactly the same issues as you, and I also had multiple Windows Mobile 6.1 devices to test with (including 2 x HTC Diamonds). All WM6.1 devices had the same issue, although an old WM5 device (original HTC Touch in fact) worked fine.
This led me to think it could well be a backend Exchange 2007 configuration issue - and indeed it was: basically a Exchange 2007-set policy to which only the newer devices would adhere to.
Very simple to change:
1. From your Exchange 2007 server go into the ‘Exchange Management Console’
2. Open up the ‘Client Access’ pane which is beneath the ‘Organisation Configuration’ tree
3. Right click on your defined rule (‘Default’ by, erm, default!) and click ‘Properties’
4. Go to the ‘Sync Settings’
5. You need to tick the (now rather obvious!) ‘Allow attachments to be downloaded to the device’
6. Click OK
7. FIXED!
FYI. when I first looked at this a few months ago, ie. when I first migrated my test platform over to Exchange 2007, I assumed here I was defining the default download policy for a given Windows Mobile device, ie. the same as you enter on the device (when selecting how much of a message header to load, how many days/weeks of past calendar etc).. where-as instead on further attention to detail it transpires you are simply giving permission / setting limits here in the Exchange 2007 interface and then you setup your actual preferences on the device itself.
Hope this all makes sense.. and brings an end to your sleepless nights!
Si

Nice.
Thank you Mate.
I have found this other solution, which I have apllied and worked nicelly:
"I have a 800w with Windows mobile 6.1 connecting to a 2003 Exchange
SP2 server. Everything is syncing just fine with active sync but when
I try to open a attachment I get nothing. It looks like its
downloading but never turns the icon to a real icon.
(...)
Well after another couple of hours on the phone with Microsoft we have
at least identifies the problem. The IIS server we have OMA on is
also hosting web services for Citrix. The Citrix licensing service
uses Tomcat for most of its functionality and when we disabled the
isapi_redirect.dll, the phone was able to download again. Looks like
its off to Citrix or Apache for the fix unless someone out there knows
of a fix. "
My problem was exactly the above: Citrix + WinMobile 6.1 + 2003 Exchange Server.
See ya!

How did you disable the dll?
How exactly did you disable the dll?
Did you Prohibit "Tomcat Servlet Engine" under Web Service Extension?
I found this blog that details the issue, however the link to his patched dll is broken:
http://thofmann.blogspot.com/2008/08/fixing-attachment-download-with-active.html

hmoroni said:
Thank you mate. I have just tryed this, but it also didn't worked...I'm totally lost...I just don't know what to do, and I'm really planning to smash the Diamond against my bedrooms wall....hehehehehe...
Click to expand...
Click to collapse
He he
Got the same problem. No clue?!?!?!?!?
Also need help!

hmoroni said:
Nice.
Thank you Mate.
I have found this other solution, which I have apllied and worked nicelly:
"I have a 800w with Windows mobile 6.1 connecting to a 2003 Exchange
SP2 server. Everything is syncing just fine with active sync but when
I try to open a attachment I get nothing. It looks like its
downloading but never turns the icon to a real icon.
(...)
Well after another couple of hours on the phone with Microsoft we have
at least identifies the problem. The IIS server we have OMA on is
also hosting web services for Citrix. The Citrix licensing service
uses Tomcat for most of its functionality and when we disabled the
isapi_redirect.dll, the phone was able to download again. Looks like
its off to Citrix or Apache for the fix unless someone out there knows
of a fix. "
My problem was exactly the above: Citrix + WinMobile 6.1 + 2003 Exchange Server.
See ya!
Click to expand...
Click to collapse
Hi
I have the same config as you:
Citrix + WinMobile 6.1 + 2003 Exchange Server.
I will try your idea.
Thanks