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qtek 2020i ph10c screen will not align after hard reset

Hi i am new to this site so hello peeps...
Anyway i have had my qtek 2020i for about 3 months now and apart from the odd reset (that i have done) its been a useful tool.
Now the other morning it decided to have a freak out and the start menus locked up. I tried to do another reset but nothinge changed..
Now my dilemma is....i performed a hard reset and now the screen will not align...it asks me to tap to set up my device and i start tapping the little crosses but it will not work..i seem to be tapping the crosses for ever with no luck. Can anybody help?
thanks in advance.

Sounds like "Take it back to the shop" time to me.
Something far wrong mate.

Danny-B- said:
Sounds like "Take it back to the shop" time to me.
Something far wrong mate.
Click to expand...
Click to collapse
spot on simple logic i suppose cheers geez

hehe, you could try a rom update or reflash, might be a problem with the rom

I got the new unit it was working fine......then i restored the backup that my last phone took before it went away and guess what....the problem returned :evil: .
Anyway i reflashed the rom with the qtek one and its sorted. :lol:
What is the best rom in your eyes for the alpine device?

The last O2 ROM with Pugs adaption, the 1.3 radio included.
Search for Pug it should come up with a link to his rom.
The newest O2 rom has an older radio version(1.0) because it has Blackberry support (which i will never use)

I am hardly recommend 1.04 radio version. It solved 3 issues for me and made my phone recieve signal better! This is "must have" version of radio!

Rom upgrade failing/Screen Problems?

I am a Newbie so be patient with me and your advice is appreciated.
I have a Qtek 9100 (Wiza200) G3
Rom 1.1.7.5
Radio 4.0.13.16
Ext rom 1.1.7.105
I purchased the phone unlocked and have used it with sim's from other countries. When I attempt to run the following updates.
RUU_Molski.Biz_226102_22610105_022511_WWE-30MB
RUU_Molski.Biz_AKU2.3-226102_22610105_024711_WWE-30MB-CF2
I get the error "file name is not a valid Pocket PC application".
What am I doing wrong?
(I have also read all the recommended threats which were great. Thanks for sharing)

you obvious did not read all the recommenced sites! My guess is that you tried to run the upgrade file in pocket pc. You must connect your phone to the computer and establish activsync connection first. than you run the upgrade file on your computer

gonzo11 said:
I am a Newbie so be patient with me and your advice is appreciated.
I have a Qtek 9100 (Wiza200) G3
Rom 1.1.7.5
Radio 4.0.13.16
Ext rom 1.1.7.105
I purchased the phone unlocked and have used it with sim's from other countries. When I attempt to run the following updates.
RUU_Molski.Biz_226102_22610105_022511_WWE-30MB
RUU_Molski.Biz_AKU2.3-226102_22610105_024711_WWE-30MB-CF2
I get the error "file name is not a valid Pocket PC application".
What am I doing wrong?
(I have also read all the recommended threats which were great. Thanks for sharing)
Click to expand...
Click to collapse
Navy2010 is correct you are running the updates from your PPC this won't work. You must run the programs from a PC. I also suggest a little more reading.
To get you started have a look at these threads:
http://wiki.xda-developers.com/index.php?pagename=HTC_Wizard
http://forum.xda-developers.com/showthread.php?t=263116
http://forum.xda-developers.com/showthread.php?t=282498
http://forum.xda-developers.com/showthread.php?t=284292
Make sure you have CID unlocked the device.
Kirby

Thanks Gents but one more question for u?
The upgrade went perfectly. Thanks
The reason I was trying to upgrade the ROM is not resolved still.
When device is in the Portrait position (slide is closed) my touch screen works maybe 20% of the time. When I open the slide the touch screen works perfectly. The issue still occurs after the upgrade.
Any recommendations?

gonzo11 said:
The upgrade went perfectly. Thanks
The reason I was trying to upgrade the ROM is not resolved still.
When device is in the Portrait position (slide is closed) my touch screen works maybe 20% of the time. When I open the slide the touch screen works perfectly. The issue still occurs after the upgrade.
Any recommendations?
Click to expand...
Click to collapse
Sounds like a hardware failure and could be the reason the phone was sold... ?? If you can return it under some warrantee, I'd lean that direction.
--M

I agree.
Yep I agree. I have sent an email to the seller. In all fairness He sold me a brand new device and he has been pretty good so far. Let see what he says now. I'll update the post when he gets back to me. Thanks for you comments.

Seller has sent me an RMA form
I guess he is going to repair it or replace it.
He emailed me an RMA form which I have sent back. Saga continues.

gonzo11 said:
The upgrade went perfectly. Thanks
The reason I was trying to upgrade the ROM is not resolved still.
When device is in the Portrait position (slide is closed) my touch screen works maybe 20% of the time. When I open the slide the touch screen works perfectly. The issue still occurs after the upgrade.
Any recommendations?
Click to expand...
Click to collapse
I have had this problem but in reverse it turned out to be muck under the screen and would cause the start button to activate by just pushing the side of the case.
Get a laminated buisness card or something like it and slide it in between the screen and case

You may have something here
Thanks Eddieitman. I tried it and nothing much came out, but usually after a few mins the screen locks up. This time it's still responsive after 15mins. We'll wait and see after an hour if it still works. fingers are cross.
btw nice site.

Still locking up but a little squeeze works. lol
I am talking about the device. lol Unfortunately, it's still locking up. But when I squeeze the sides of screen it comes back. Sounds like my situation maybe a little worse than yours. I going to send it back and see what they do. thks for the help.

Screen issue not covered by warrantee.
This is a Update/FYI.
I sent my phone into Arvato Teleservice out of Germany to fix the screen issue. $97.00 cdn to do so. First off their customer service is absolutely horrendous. So avoid them.
They determined the issue to be a damaged Main Board, but because of the flashed ROM they are not going to do it under warrantee. I should of downgraded before sending it in (my fault). I am still fighting with them.
Cost to fix $490.00repair + $97.00shipping = buy a new phone.
I am not suggesting it is a result of the ROM but wondering has anyone experienced screen issues after flashing the ROM?

Desperate help needed, I still cant bear to part diamond for Omnia

Hi All,
Sorry to ask for help like this, as I had tried reading through, but I really got more and more confused.
I got only next 2 days to give my diamond a last try.
Till now I still can't truely understand what is Hard SPL, I tot all Diamond should have.
If I wanted to try the following combination (like what Bro Radeon has), how to do it in the right sequence and step by step, I tried and stopped at 0% and error 262,
SPL - OliNex 1.40 Developer Edition
ROM - SwiftBL WWE Diamond ROM v4.0 (1.93.405.1)
Radio - 1.00.25.05
After flashing, if things goes through, how I revert back to original factory default, so that warranty and resale is not a problem.
Infor about my device is as follows,
Red Screen:
DIAM100 64M
SPL-1.35.0000
MicroP-Diam (LED) v11
Green Screen:
PSOC-Diam STAGE_PVT v0.x30
Blue Screen:
White Screen:
Serial
Device Information
ROM version: 1.35.871.5 WWE
ROM date: 06/06/08
Radio Version: 0.93.25.NS26
Protocol version: 52.26.25.09W
Desperately looking for help, sorry for being so novice about flashing, kindly of phobia, perhaps is generation gap I supposed.
Ke Pin.

SMS turns blank
Hi All,
I had to do a Hard Reset after my sms hanged up on me.
The screen turns blank whenever I need to compose new msg or reply.
When it is in blank screen, when I click on Menu, it says, can't encrypt or something.
Has anyone encouter such a problem.
Diamond has many nice things like, the best screen which I have seen so far and the best design, but battery and the hang ups are just too inhibiting to enjoy this unit.
I reluctantly contacted ppl who wish to trade their Omnia with my diamond, really can't bear to part ... Help help

check this modmydiamond.com. It has some guides as what to do and how to do it. It also links you back to the correct threads in this site.
Goodluck

its modmydiamond.info ....

kepin said:
Hi All,
I had to do a Hard Reset after my sms hanged up on me.
The screen turns blank whenever I need to compose new msg or reply.
When it is in blank screen, when I click on Menu, it says, can't encrypt or something.
Has anyone encouter such a problem.
Diamond has many nice things like, the best screen which I have seen so far and the best design, but battery and the hang ups are just too inhibiting to enjoy this unit.
I reluctantly contacted ppl who wish to trade their Omnia with my diamond, really can't bear to part ... Help help
Click to expand...
Click to collapse
those are pretty serious issues.. your diamond shouldn't be going blank.. have you tried returning it for a new set? and yeah, you should be able to follow the guides on my site if you want instructions.

2 issues with Tilt keypad

I bought an ATT tilt quite a while ago. It is out of warranty now, and wouldn't you know it, something went wrong.
I'm currently using Dutty's Diamond ROM (with the keyboard fix installed), but the same happened before with the official ROM. While I text some keys don't work. I'll be typing away, just to look at the screen and see that I am missing a bunch of letters, rendering the message unreadable. I then have to go back and fill in all the blanks, and even then sometimes it takes several tries to get it to go. The same happens with the backspace key; sometimes it just doesn't work, other times it does (oddly enough, when it doesn't work normally, it usually lets me hit "function" and use it as the delete key).
My other concern is that there is a ton of lag while typing. It takes a while for letters to show up. Is that normal (for the Tilt, at least. I'm still wishing I had bought a BlackBerry)?

Yeah, I had similar troubles. I just upgraded my SPL and hopefully will be testing it further testing.
what SPL are you running?

I'm not entirely sure, it was a while ago that I flashed the ROM. How do I find out what it is? I tried Device Information, but it wasn't there.

you have to put it in Bootloader mode.
hold power and camera button while resetting with the stylus, then you'll come to the tricolor screen which will give you the SPL info.

KAIS1*0 MFG
SPL-1.0.OliPof
CPLD-8

I am having the same exact problem, 1 out of 5 times it works corectly so im thinking it has to be somekind of software, my problem started when I started using ROMeOS's rom's and I have tried different SPL's virsions.

I've heard that the keyboard/membrane may be the problem. Is that likely? If so, is there anywhere to buy them?

crushbup said:
KAIS1*0 MFG
SPL-1.0.OliPof
CPLD-8
Click to expand...
Click to collapse
You can use this to update your SPL, I just went from 1.0 to 3.29.
http://forum.xda-developers.com/showthread.php?t=396922
mech_supernova said:
I am having the same exact problem, 1 out of 5 times it works corectly so im thinking it has to be somekind of software, my problem started when I started using ROMeOS's rom's and I have tried different SPL's virsions.
Click to expand...
Click to collapse
What SPL are you currently on? did you reinstall the ROM after updating ur SPL?

crushbup said:
I've heard that the keyboard/membrane may be the problem. Is that likely? If so, is there anywhere to buy them?
Click to expand...
Click to collapse
cnn.cn has them for cheap AFAIK!

Thanks!
But they only have the outer keypad (the one right below the screen). Well, I hope this can be fixed with software, because the only place I saw that listed them showed them at $39.99 and they were out of stock.

whistler4ever said:
You can use this to update your SPL, I just went from 1.0 to 3.29.
http://forum.xda-developers.com/showthread.php?t=396922
What SPL are you currently on? did you reinstall the ROM after updating ur SPL?
Click to expand...
Click to collapse
I got the same SPL he has, I did a hard reset afterwards then downgraded back to 1.0 because I saw no improvement.

I thought RomeOS worked best with 3.29.

crushbup said:
Thanks!
But they only have the outer keypad (the one right below the screen). Well, I hope this can be fixed with software, because the only place I saw that listed them showed them at $39.99 and they were out of stock.
Click to expand...
Click to collapse
http://www.gsm4world.us/shop/tytn-p4550-keyboard-flex-p-1433.html
found this in another thread!

Success! If the SPL doesn't work and I can't convince AT&T to do it, I'll order one and put it in. How do you install it?
EDIT: I just installed skyfire, and noticed that while I was putting in my email and password it was smooth and nothing was skipped. I'm almost 100% certain this is a problem with WinMo itself

I have been having the same problem as you are describing, but I have noticed that it is with heavy use keys like T, H, E, R, S and for some reason V.
I was getting the feeling that it was a hardware problem rather than a software problem because, especially with the V, I have to apply a bit of pressure to get the button to work.
Unfortunately for me I bought mine off Ebay so the warranty is already void.
Incidentally mine started happening when I had the original network providers (T-Mobile) rom on it. I have since installed an original HTC rom and it hasnt made the slightest bit of difference.
So, how easy is it to open up the back of the Tytn II and replace the keyboard unit then?

Oh my god! Thank you for posting this. I swear I have always felt like posting this but always got too lazy. I thought it was only me that had this problem. It is so annoying typing away, and then having to spend another minute to retype the letters that didn't get inputed the first time. It is so frustrating and I thought it was my fault or something, or ROM, I believe its hardware related, but I am not going to spend another dime on this POS. I'm just not so patiently awaiting t-mobile to release their android device, and I will jump ship and never look back! Thanks for the post again, it has given me piece of mind.....ironically

I'm kind of wanting T-Mobile's Android phone, but seeing as how it's made by HTC, I'll wait for the first couple of user-reviews to come out. I bought the Tilt based on website reviews, but man, I was really misled. They said the camera was great, I can only get blurry unrecognizable images. They made no mention of the fact that when you switch to landscape it takes 3 seconds for all the graphics to appear.
I'm disappointed, and I think my next phone will be a plain vanilla flip phone.
Anywho, I'm updating the SPL now, I'll post if it makes any change.

Okay, I now have HardSPL 3.56 and there does not appear to be much of a change. There was some short lag at the beginning of the text string, but afterwards it caught up. I missed no letters this time. I cannot say how much of this was the placebo effect (i.e. it just felt faster), but perhaps if everyone with the issue tries we can have a reasonable answer.
ETA: I added a poll, so if you try this, fill in the poll!

disable word suggestion under Input setting.
i don't miss any characters with it disabled.

It was already disabled for me. I know I didn't change it, I think the ROM came that way.

HTC Touch Diamond making random phone calls

Just short of doing a hard reset of the phone there isn't much else I can think of to be causing this. Therefore I am turning to you.
Randomly my phone will decide to call one person roughly about 6 or 7 times. The phone is never in use when this happens. Often notice this happening while the phone is being charged. The phone is usually plugged in, screen locked and in the leather case that came with it. So far I have noticed it being the same contact however previously a friend complained that I called him a couple times while he was at work (phone was in my pocket) and it is possible this has happened with my voice mail.
I have the stock HTC Rom from Rogers (GSM)
ROM Version: 1.93.631.8 WWE
ROM Date: 10/30/08
Radio Version: 1.00.25.06
External Apps:
A_C_S2U2
Montecristoff Diamond Tweak
iDevelopStuff & Marzens Touch_InCall_Tweak
Microsoft Facebook
Google Maps
mUn BackGround4AllPages v.02
Sushi's Diamond TF3D Config
Any help would be greatly appreciated. Just short of removing the apps and waiting to see the only other option is hard reset the phone which is what I am trying to avoid.
Cheers!
[Edit]
I guess this is a duplicate thread. I noticed a few other posts (finally) of people experiencing the same issues. I guess I will try and upgrade the radio if that is my only other option aside from a hard reset. One concern is is there a way to remove Hard-SPL if I need to send my phone in for repair? I would assume yes and if this is the case can I backup the original SPL or is the original HTC one available? Also can you extract the existing radio for a backup? Clearly I am a newb when it comes to all this (first smart phone) and I am just slightly skeptical...
[/Edit]

WEll
Maybe your phone has a girlfriend and needs to phoen her

Grumps said:
Maybe your phone has a girlfriend and needs to phoen her
Click to expand...
Click to collapse
Ahaha!
Maybe then she will pay the phone bill that will be incurred due to the random calling.
Last night I tried to backup the stock rom on the phone to try flashing the energy rom but to no avail. I kept receiving the itsutils.dll error. I even moved the dll myself and now have the new one on the phone but it still will not give me the rom information so I can back it up. I am going to try using another computer tonight possibly and see; but I am certainly running out of options!

You think thats strange, my house phone called my touch diamond when I was in plain sight of both phones, and yes I was the only person in the house. It only called once and it rang twice then rang off......is it ringing any other numbers? thats not a question

Well I don't know whats going on but it hasn't done anything lately. I upgraded S2U2 to the latest (doubt thats the case) so only time will tell.