Related
Ok, so after loading "RUU_Kaiser_ATT_WWE_1.60.502.3_22.45.88._07_1.27.14.09_Ship.exe" for a couple days, tweaking a few things and adding a few software packages...
Yesterday, after leaving my desk for a while with the phone on the desk and unplugged after recent sync with desktop....
I come back and find my Tilt is really hot and totally dead!
Later in the day, last night and today...I noticed that on some email notifications, the vibrate latches in and won't stop until I wake up the screen!
Anyone else seen this? Need to decide whether to restore to factory condition, retest etc...or send back as defective.
Cheers and THANKS!
this has happened to me several times, I finally went off and set email alerts off which is annoying. This also happened on my other HTC phone 8125
This has happened a couple of times for me too on the totally stock ATT ROM.
Annoying but, since it's always with me, it's never gotten worse than "annoying".
Same problem here, since I don't want to disable the vibrating alert I just send a mail to HTC asking for a solution.
Hope they'll anwser.
I'll keep you posted.
Percentages...
Hmm, with these numbers (already)...it is difficult to determine if this is a quality control issue with a small percentage failure. Need some more replies and a comment from HTC!
I'm already inclined to tell AT&T to send me another one, especially since this issue has been experienced with the ship ROM, and it is less than 2-weeks old.
Also original rom and I had the problem from day one.
It's night over here in Belgium, but I won't wait from an answer from HTC. First thing tomorrow I'll call the shop where I've got it.
I've had this a couple of times on my UK Vario 3. It actually happened today.
The problem seems to span different roms and batches.
pjam
I've also have this problem so like most people I disabled the vibrate notification which isn't a fix but better than having it none stop vibrate. Hope they fix this for the Vario III as well as Kaiser
solution from a HTC dealer
I just called the shop where I purchased mine, and first thing the guy asks, "do you really need the vibrating warning? can't you just use a sound alert or something?"
After explaining that I really want it to work as mentioned, he went to ask.
When he came back he tried to convince me that it's normal with WM6. It's a feature. When asked wheter it's normal it sometimes works "correctly" en sometimes it keeps vibrating, he answered it's strange but normal.
Explaining that the battery gets really hot and so didn't help either. He was convinced it's normal. But he gave me a number of HTC. Not a Belgian nr so I'll first wait for an anwer via email till this afternoon.
Anwser from HTC
I just called to HTC Europe, and the woman on the phone said "oh that's not good".
But a solution? I'll have to send it in for repair.
Still waiting for an answer on my email I send to HTC. And if I'll send it in for repair I'll first call again for a better anwser than "that's not good".
But sorry no real solution yet!
seems like this is getting worse and worse for us. I am experiencing the same issue. I have had the phone for about a 3 weeks now. The first week everything was fine. Then this sporadic occurance of the steady vibrate with new text and email messages. It seems like the first 2 vibrating pulses go through fine but it gets hung up on the last one. Full stock att ship rom here as well.
I'll get after AT&T for a replacement tomorrow (GMT -5) and post their response.
Well, not much to report except AT&T gave no fuss and new Tilt is "in the mail". I would suggest even those who are outside the "return for new one" window, get after HTC and/or their provider to replace any units with this "defect"...
Maybe threaten class action... Good luck to all.
I called back to HTC support, explained the problem again. Also said that I'm not the only one but they are not aware of the problem. I'll have to send it in for repair.
So I called the repaircenter, and it would take 2 or 3 weeks.
Don't want to send him in for so long, so for now I'll try to live with it. Still hoping for a bugfix one day.
bigdigtown said:
Well, not much to report except AT&T gave no fuss and new Tilt is "in the mail". I would suggest even those who are outside the "return for new one" window, get after HTC and/or their provider to replace any units with this "defect"...
Maybe threaten class action... Good luck to all.
Click to expand...
Click to collapse
did u walk into an att store? or make a phone call to customer support? In either case how did you go about proving this was infact an issue?
I called AT&T premier phone support from a shopping mall while waiting for my better half to shop...it took about 1 minute to explain the issue.
Basically, I told them my phone needed to be replaced because it was defective and explained the manifestation (sometimes when email alerts are set to vibrate, the vibration does not stop and if I let it keep going, it kills the battery fast and overheats the unit).
I further explained that I researched the problem online and that is appears a small percentage of users are affected by the issue so that it is likely a manufaturing QA issue.
I also suggested that they send me a new unit versus a refurbished one, at least the first time around. They responded, "Oh, of course we will be sending you a new unit".
It took another two or three minutes on hold for the order to be setup, and I had an email in my Tilt inbox before we disconnected.
Overall the experience was excellent.
Same problem here. Mine is a Hong Kong unit that is HTC branded. Using it here in Canada with Rogers.
Note: I have installed Blackberry Connect 4 as well for connection to my corporate email.
If an message comes in, it will sit there and vibrate like mad until I wake it up. For now, I've disabled vibrate.
Rom Version: 1.81.707.0 WWE
Rom Date: 09/05/07
Radio Version: 1.27.12.11
Protocol Version: 22.45.88.07H
Jens- said:
I just called the shop where I purchased mine, and first thing the guy asks, "do you really need the vibrating warning? can't you just use a sound alert or something?"
After explaining that I really want it to work as mentioned, he went to ask.
When he came back he tried to convince me that it's normal with WM6. It's a feature. When asked wheter it's normal it sometimes works "correctly" en sometimes it keeps vibrating, he answered it's strange but normal.
Explaining that the battery gets really hot and so didn't help either. He was convinced it's normal. But he gave me a number of HTC. Not a Belgian nr so I'll first wait for an anwer via email till this afternoon.
Click to expand...
Click to collapse
sounds very much like the typical idiot you find in such places
is it just email notifications that are affected, or does it happen on all types of notification, ie sms message?
Good question...
Right now I'm running Dutty's Tilt Beta 2 w/ touch and all is good actually. It turns out that the phone ring uses only one vibration (long) and is followed by sound, where as my email uses 3 short vibrations only.
I'm more inclined to reach and answer the phone, than I am to reach to read an email, plus the email gets 3 chances to improperly latch the vibrate.
So, I don't know if it really is only email, or if email manifests itself as the culprit only because it happens more often.
Others may be able to confirm this.
I will say though, I'v had Dutty's running for 24 hours, and although the weekend email volume is much lower for me, I would have expected it to happen again by now.
The whole thing is crazy, sometimes it bothers the hell out of me, and other days it just gets forgotten or I assume it is a glitch.
All in all, I like the phone enough to keep it in the end, even with this problem. However, I still think the numbers on this forum are low enough that I have a decent chance of not experiencing this "bug" with my new phone when it arrives.
Hi folks
I'm wondering if my Kaiser is defective somehow. On occasions, during phonecalls, people are complaining about not being able to hear me loud enough, then after a few seconds they can hear me loud and clear again, without me doing anything.
This happens to almost every phonecall I make, which makes my skin crawl each time, as I'm afraid I could be using an expensive, yet defective Kaiser
Has anyone else experienced this, and if so found a solution?
Thanks for your interest!
Possible App conflict
I encounter the same problem and found out that a 3rd party application (resco audio recorder) is the culprit. Aparrently I enabled an option to record all voice calls and in effect, causes the 3rd party not to hear me. maybe you have the same issues
Try uninstalling any applications that might use the built in microphone and try.
Otherwise, you could have a defective Kaiser.
Try a different radio.
i have the same problem too. What is the best radio to use???
Doesn't upgrading the radio require a ROM update?
Upgrading the radio does indeed require a ROM update, but this is not the same part of the ROM as you would flash for example the AT&T or Dutty's latest to. You can change the radio ROM independantly of the 'application' ROM.
For my personally, the .17 radio ROM seems to work best, but others feel .31 feels best for them. You will have to consult the radio ROM thread (Kaiser -> Upgrading) for further information as to how to change them, and which ROM is compatible with your system.
EDIT: Note that this may or may not help with your issue, I simply do not know and you will have to try it yourself. It's just a suggestion that may fix this issue for you.
well why the hell cannot HTC do this at factory??? they really are dumb arses.
i dont expect to have to play with a phone changing files etc just to allow the person i am calling to hear me.
I wish NOKIA OR SAMSUNG had made it
If you've got a stock rom and radio - completely un flashed from new, then the problem is more likely to be hardware related. If you've changed the rom then there is a good chance that the problem is because the radio also needs to change.
Check here for which radios work with which roms.
I can't help with which will work for you but I've tried most radios and I've found 1.27.12.17 and 1.27.12.32 work well with stanfard HTC rom and also all of Dutty's and Schaps roms.
Yah, the same problem and found so far a brick wall as far as resolution. I am unsure if new radio will resolve the problem as one user has returned his "tilt" phone 3 times under warranty just for the speaker problem and each time the speakerphone did not work even when "replaced". Also, other users have tried different radio/rom as well as "replacing" there phone through warranty: each time result the same; speakerphone did not work.
Here are a couple links relating to the problem but each time the problem seemed to remain.
Here is first post under xda (5 pages i think;relates to speaker problem; you will see users tried different radios and such but no resolution to problem ever found):
http://forum.xda-developers.com/showthread.php?t=337931&page=5
here is another link from mobile planet that i started....
http://www.mobileplanet.com/ft.aspx?k=104689
resolution to this problem remains elusive. Some speculate that its due to non duplex design of the hardware while others speculate there might be some type of hack to correct this; but so far no fix has been found. Given the poor state of video drivers for this device; one has to wonder though if this is a software issue; but who knows.
Discussions regarding "callers not been able to hear me" seem to have died off.
I am still having this issue having tried many many different radios and roms. It's got to the point where I don't use the phone for calls anymore.
Today I flashed my phone back to the Taiwanese ROM and restored the OEM bootloader and went into the HTC service center. Of course the first thing they tried to do was test it on the spot by calling me in the shop. True to form it didn't show the issue which led them to believe it was more of a reception/network issue, even though I know it isn't. I have left it with them to send to their "technicians" and will await their outcome.
I asked another friend today if he's had the same issue where callers can't hear him and he does. Does anyone else still get "sorry I can't hear you" on nearly every call? I had always put this issue down to the crappy cellphone network in Taiwan but I had the same issue when I went back home last month where I've never had any phone call quality issues in the past (Vodafone NZ).
I'll post the outcome from HTC on Mon 6th Oct.
I'll probably get shot down in flames here but ...
The company I work for bought 200 Kaisers for our techs .... within a few days we people were complaining that the person on the other end of the phone couldn't hear them. It didn't take a genius to work out that with the STUPID mic location and the way you held your phone, the base of your thumb would completely cover the mic and make you inaudible!!
I do this daily without realising it!!!
Might be something to look at when/if I get my phone back. Out of interest... where is the mic???
The fact that the sound cuts in out out for my callers would suggest that it is a different issue though. It goes very very faint for them and then comes back to normal all without me moving or raising my voice.
Bottom right of the phone.... under the "reset" button.
Wow, I never knew that's where the mic was! Thanks!
That tiny hole next to the mini USB? It's almost on the back of the phone and definitely not close to the mouth when holding with your right hand.
I'll have to keep that in mind and see if it helps...
Yeah that's the one .... hold your phone in your right hand and let your hand relax a little and see where the mic ends up!! Completely covered by your hand!!
London luke said:
I wish NOKIA OR SAMSUNG had made it
Click to expand...
Click to collapse
i wouldn't say that unless you wanna piss alot of people off
DRZ400 said:
It didn't take a genius to work out that with the STUPID mic location and the way you held your phone, the base of your thumb would completely cover the mic and make you inaudible!!
I do this daily without realising it!!!
Click to expand...
Click to collapse
You're right!! I got my phone back from HTC and they couldn't fault the mic. When i got home I tested it with my usual hand grip and sure enough it blocks the mic completely and nothing can be heard by the person on the other end.
Fault = I have fat hands
Hopefully this thread will help anyone else with similar issues.
LOL ... I wonder how many they get daily due to this!!
I'm a leftie so my hands aren't blocking the mic. I also had this problem with the Qtek 8310
Heeeelpp !!!
I am going crazy over this problem :
I have had my HTC Diamond for less than two months and it has worked fine.
Two days ago it started misinterpreting my stylus' pointing on the screen.
It seem that the sensory-element in the screen has "moved"...
I have recalibrated the screen several times and it works for some 6 - 10 clicks.
Then the touch of the stylus is either not registered (if I try to reach something on top part of the screen) or I get results as if I was pointing between 0,1cm - 1,5 cm or more above og under (it varies) the actual contact point of the stylus (needless to say - I have given up using my fingertip).
I have tried with soft reset and have also tried the hard reset but to no avail.
It means that I can't use the phone for one thing and also, that most of the other functions are out of reach or very very hard to use because of the displacement.
Ozgur ? / Anybody ?
Chuckle
I have exactly the same problem on my wifes Diamond. Just havent got round to reporting it yet, thought i'd let her suffer a while first.
Suffering
mikey1963 said:
I have exactly the same problem on my wifes Diamond. Just havent got round to reporting it yet, thought i'd let her suffer a while first.
Click to expand...
Click to collapse
If it is acting up like mine, she must be crawling the walls by now and refusing any form of physical contact - just like the phone does ...
Mine is so bad now, that I can't call a number from my list or pick up the phone without 4 -5 tries at hitting the right spot let alone using any other function.
Against better knowledge I today updated the ROM with the new one from HTC - and it is quite evident, that is is a hardware thing.
I am handing in my complaints and the phone today.
I had the same problem on dutty's v2.2 rom yesterday. I reflashed a radio as i had problem with gps as well and it is good back again. Reflash your radio. If not flash radio and other rom. Usually HTC rom don't upgrade your radio!
Same problem here, my diamond stated misinterpreting slightly the stylus, now it's all just messed up, wherever you click, it detects the pulsation at the upper left side of the screen. It doesn't pass the calibration phase either.
I did not try to reflash the radio, just reflashed the stock SPL and original Vodafone ROM for sending it to RMA. However they are telling me that the whole RMA-thing will take AT LEAST 2 weeks. Over 15 days without my phone. I need it, that's madness! They should give the users a new phone and send the other back to HTC for whatever they want to do with it!
I think it happened after I tried playing a bad-formatted WAV file and the phone crashed. Should I try the Radio thing?
I have an AT&T tilt and I just upgraded it to the WM6.1 ROM from the HTC webpage and since then I have noticed that when I turn of the screen, all of a sudden it just lights up for a sec and turns off again, without any reason, is there a way to fix this, do i have to flash it again? what do I have to do?
i have the same issue, seems like after i flashed it happened.. any ideas?
one cool feature is that when it flickers, if u press the screen constantly, it flickers.. like a strobe light.. lol
I have the same problem. It's annoying because I think I'm getting a text or call. and usually I don't receive texts, i have to see it light up then press the mail button to see if I have a new text. ARGH.
My Tilt does the same thing. It's a whiteish-gay light. It'll come on for short bursts or I'll notice it on in the middle of the night, and who knows how long it's on until I notice it.
I had upgraded to WM6.1 a while back, and didn't have any issues, but had to hard reset my Tilt and it has been doing it since.
It doesn't do it all the time, either. Weird.
Mine Does The Same Thing
I hope there is a fix some time for this ..
I'm glad i am not the only one, but havent found a fix yet
I seem to remember there being an issue with screen flicker when the Tilt first came out, I think it was related to having Telnav selected in the today screen items tab. Try removing the checks one item at a time from the items tab, I doubt it will be as simple as a software conflict but it could be worth trying.
I had an issue with SPB Pocket Plus on my today screen, once I moved it in to a tab on SPB Shell the issue disappeared.
Fixxed?
I dont know if it just stopped doing it, I am not paying attention anymore or if one of the many things I did finally worked, but the truth is i havent seen it do it again, Thanks to everybody
It been happening on my Tilt since I got it last month.
This is happening on my tilt too... only after upgrading to 6.1. Glad to see it is not just me, but very concerning that this is a problem directly in the 6.1 TILT rom.
Bump........
Any body have any luck on this? I continue to have this problem.
Adding my voice and another symptom
is anyone else having this problem:
1. lock the tilt by tapping 'device unlocked'
2. tap the power button.
3. the backlight comes on, no picture but instead of flashing it stays on draining the battery
4. tap the power button to turn the tilt back on
5. tap the power button to turn tilt back off again
6. tilt stays off.
the issue did not change with the backlight hotfix.
Maybe try another ROM
Finally, i found others with this stupid glitch
I thought it was a hardware error, so i had AT&T send me a warranty/replacement, and guess what... comes out of the box and STILL DOES IT! Has anyone with this problem tried installing a DIFFERENT ROM, like one from the XDA forums? I'm about to try that, because i am fed up with this. I will report if it works. ARG!
Sorry for the ranting. but in a way, i'm relieved. that there are others with this problem
... It might pay to just go back to Windows Mobile 6.0.....
-=ZYXTIA=-
Different ROM fixed problem, but just had more problems after. Sorry guys.
Me Too...
I am glad that I have found other people with the same issue as me. I thought it was just my phone, as I do a lot of backups and restores after I do something stupid with my phone and I also use a lot of beta/unstable software, and figured it was caused by these. However, it only happened after I upgraded to 6.1 stock ROM. Maybe somebody can figure out exactly why this happens, and then we can come up with a fix. I am just happy that I'm no longer alone with this issue
-Dave
I'm very pleased to know that it isn't just me experiencing this stupid backlight issue.
It started happening the second I upgraded to WM6.1
Funny thing is, it only happens to me if I Lock the phone (keys) and turn off the screen. If I just turn off the screen without locking, the backlight stays off.
It would be really great if someone could come up with a fix for this that doesnt require me to reflash my phone with some cooked up rom
has anyone tried this hotfix?
http://www.htc.com/us/SupportDownload.aspx?p_id=67&cat=1&dl_id=269
i'm experiencing the same problem, will try it and post back as soon as i can
edit: didn't work. got some error about it couldnt remove the old customization tool or something like that
Running the AT&T 6.1 ROM and silly thing turns on by itself at 12 midnight. No connection to anything as I leave it in Flight Mode. Only goes off after I hit the Power Button. Drains the battery down to about half by the time I leave for work at 7AM.
Really is annoying!
Possible Solution
If you are still under warranty, call up AT&T warranty replacement (Customer service is 1-800-331-0500, and just ask for warranty department), and tell them you have this problem. TELL THEM YOU THINK IT IS A HARDWARE ISSUE, and they will send you a replacement, refurbished Tilt. The next one will also have WM6.1 on it, and do the same thing. HOWEVER, it is AT&T policy that after two replacements, instead of getting another one the third time, they give you a refurb of a DIFFERENT MODEL. That is how i got the AT&T FUZE (a.k.a. the HTC Touch Pro, a.k.a the "Raphael"). It doesn't have that problem. But otherwise, i have no other suggestions. i'm just sick of having AT&T screw up the phone's software, and then try to pass it off as quality.
Mine comes on exactly at midnight!
Annoying as hell...and the light from it wakes me up from across the room.
Mack
Must admit I'm just about to part company with the TyTn. I've been impressed with it to a degree as a PDA but I do think the phone element of it is atrocious. What makes it worse now is that there seems to be problem after problem with it, especially after the 6.1 upgrade.
Latest problem is that today it just seems to slow down, lock or even freeze completely. Going to contacts and hitting a contact in the list doesn't open it up any more and problems just seem to start from there. Once this happens I can't close programmes, can't navigate in them, in fact can't do anything, at least until the damn thing seems to catch up with a key press I made 1/2 an hour ago. Restarts and battery removal seem to fix it for 1/2 an hour or so but then it's back to lag and lock. Sick and tired of it now.
It got turned off and on again while connected to PC by USB and not sure if that's caused it but overall I'm getting quite fed up with the device and the WM 6.1 combi.
Contemplating a hard reset or even re-flash (possibly back to WM6.0 but the problems with SPL reversion put me off that) to try to fix what has just become a bug ridden pain to use.
Did you install Hard SPL to upgrade to WM6.1, or are you using your Carriers ROM?
If so what version of Hard SPL are you currently using?
Ta
Dave
Dont forget that its not the phone´s fault but M$ and HTC. They build the crappy roms. I have cooked rom on my kaiser and I am more then satisfied with it.
Absolutely nothing wrong with mine and I've had it since Jan this year.
Whatever problem has occurred has been as a result of my installing some app that conflicts with something, but I have aways been able to rectify matters.
Runs like a well-oiled machine.
MACkjam said:
Absolutely nothing wrong with mine and I've had it since Jan this year.
Whatever problem has occurred has been as a result of my installing some app that conflicts with something, but I have aways been able to rectify matters.
Runs like a well-oiled machine.
Click to expand...
Click to collapse
Same here, though i have this device since may this year. I have to say that a flash with a custom rom improves the quality of the kaiser. Carrier roms are slow and full with programs i do not use.
My only remark is that the phone reacts slow on phonecalls. It takes a second or two before the phone rings when you are called. Besides that, the phone responses slow when i end a call. So the reaction time can be improved. Still: that's my only remark and i do not even know if that is a phone or os related problem.
MACkjam said:
Absolutely nothing wrong with mine and I've had it since Jan this year.
Whatever problem has occurred has been as a result of my installing some app that conflicts with something, but I have aways been able to rectify matters.
Runs like a well-oiled machine.
Click to expand...
Click to collapse
Ditto, I've had mine a year and it's a champ. Either your spl is wrong for 6.1 or your phone is sick and needs to go to the phone hospital.
Never had any problem with my Tytn II ....love it,, with me since April this year...
The Copilot GPS software which i got free with phone works like a dream.
Cheers.
No problems with my device and I am taking it to the limits daily.
If you need a solid fast reliable smartphone - you can sure find better then this.
but if you look for a device that can be configured to fit exactly your taste and needs with the best support ever (yes, I'm speaking about the XDA-Dev forum) keep this one.
this is the ultimate device for those who are seeking for constant improvment and willing to invest some of their time in it (flashing flashing flashing)
Well I'm glad for those that are having a better experience than mine. Mine is still pretty dismal though.
Like an idiot I just followed the instructions from HTC for installing their 6.1 and haven't touched SPL. It was all working fine (of sorts) yesterday (despite the fact that I wished I had not upgraded to 6.1) andf then it just keeps locking up. Using SMS and hitting to accept a word offered by predictive text guarantees a lock as does opening contacts and selecting a contact. Will look at the SPL issue but didn't really want to be tinkering with that as I wanted to keep it all stock from the warranty side. At the moment though I suspect even the warranty will not cover it when I hurl it against the wall from having to do the 25th reset of the day.
I suggest you do a hard reset; then install Hard SpL and go to WM 6.1. Once SpL is installed there will be very few, if any, problems with the device.
Cheers
MACkjam said:
Absolutely nothing wrong with mine and I've had it since Jan this year.
Whatever problem has occurred has been as a result of my installing some app that conflicts with something, but I have aways been able to rectify matters.
Runs like a well-oiled machine.
Click to expand...
Click to collapse
Same for me. I have had nothing but great luck with my 8925 with the stock ATT ROM.... And its a refurb!
Maybe you just have a bad phone. You don't judge the heard by one horse.
Empgamer said:
Well I'm glad for those that are having a better experience than mine. Mine is still pretty dismal though.
Like an idiot I just followed the instructions from HTC for installing their 6.1 and haven't touched SPL. It was all working fine (of sorts) yesterday (despite the fact that I wished I had not upgraded to 6.1) andf then it just keeps locking up. Using SMS and hitting to accept a word offered by predictive text guarantees a lock as does opening contacts and selecting a contact. Will look at the SPL issue but didn't really want to be tinkering with that as I wanted to keep it all stock from the warranty side. At the moment though I suspect even the warranty will not cover it when I hurl it against the wall from having to do the 25th reset of the day.
Click to expand...
Click to collapse
Thats weird mate, before even knowing that xda existed I flashed mine to 6.1 on the HTC site and it worked like a charm.
I have to say that I bought this phone well knowing that it was more of a ppc than a phone. I have to say that this phone has BLOWN ME AWAY with the capabilities shown through this forum. I suppose I shouldnt be surprised, being that it is practically a computer, all the mods are basically batch files and adjusting the registry or are skins. I absolutely love this machine!