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OK, I searched and searched, followed all the MS instructions and I cannot get VISTA ( Biz edition ) to connect to my (HTC branded) Kaiser.
The "Microsoft Windows Mobile Remote adapter" driver does show up under Network Adapter in Device Manager but WMDC is oblivious to the USB attached device...
Any ideas ?
I remember the first time I connected mine in the exact same setup it took like 10 minutes to find it.
Try running windows update with your kaiser plugged in. If your missing a driver or something it should be able to find and install it.
Sorry guys,
My mistake .. did not have USB connection enabled on Activesync on the phone.
Thanks for your help!
Hiya got a Touch Diamond yesterday, first smartphone and very pleased with it. Only issue is getting Windows Mobile Device Centre working on Vista, using a 64 bit version, it comes up with found new hardware after I've plugged it in and loads Windows Mobile Remote Adapter driver for it, then nothing. If I open WMDC it says not connected. Set it up for active sync, all the right boxes are ticked and running 64 bit version of WMDC. One thing I did notice was when I tried this on a laptop at work running 32 bit Vista was after it installed the Windows Mobile Remote Adapter driver, it then installed the HTC Touch Diamond driver, which my PC doesn't.
My suspicions are that there isn't a 64 bit driver available for the phone, anyone else had the same problem or managed to sort it?
runebinder said:
Hiya got a Touch Diamond yesterday, first smartphone and very pleased with it. Only issue is getting Windows Mobile Device Centre working on Vista, using a 64 bit version, it comes up with found new hardware after I've plugged it in and loads Windows Mobile Remote Adapter driver for it, then nothing. If I open WMDC it says not connected. Set it up for active sync, all the right boxes are ticked and running 64 bit version of WMDC. One thing I did notice was when I tried this on a laptop at work running 32 bit Vista was after it installed the Windows Mobile Remote Adapter driver, it then installed the HTC Touch Diamond driver, which my PC doesn't.
My suspicions are that there isn't a 64 bit driver available for the phone, anyone else had the same problem or managed to sort it?
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Click to collapse
HI i have vista x64 SP1 and no problems with my diamond...
here a screenshot about diamond drivers on my pc
http://img402.imageshack.us/my.php?image=driversdiamondph8.jpg
if you have any problems i will post you my drivers
With Vista 64bits sp1 I've only a bug with icon : I cannot have diamond's icon, just generic, but no problem with activesync !!!
Weird, my OS must be playing up then, have installed WMDC from 2 different sources now, strange. If you could send me those drivers SMASH1902 it would be much appreciated
I'm also using Vista 64 bits Ultimate with SP1 and no problems so far. It even shows a beatiful pic of the Diamond
runebinder said:
Weird, my OS must be playing up then, have installed WMDC from 2 different sources now, strange. If you could send me those drivers SMASH1902 it would be much appreciated
Click to expand...
Click to collapse
http://rapidshare.com/files/133654084/Diamond_drivers.rar.html
tell me if you have any problems
Same version as me, Ultimate SP1, like I said had it working on the 32 bit laptop at work, icon and all in Computer (does look very nice), cannot for the life of me work out what's causing the problem
Also having no problems, on Vista SP1 x64.
Cheers SMASH1902, unfortunately no change, added thm to system 32, had 2 of the 3 already, plugged the TD back in and choose active sync and nothing, starting to do my head in.
Here's a link to a screen shot of my Device Manager atm if it helps http://img.photobucket.com/albums/v201/runebinder/dev.jpg
runebinder said:
Cheers SMASH1902, unfortunately no change, added thm to system 32, had 2 of the 3 already, plugged the TD back in and choose active sync and nothing, starting to do my head in.
Here's a link to a screen shot of my Device Manager atm if it helps http://img.photobucket.com/albums/v201/runebinder/dev.jpg
Click to expand...
Click to collapse
uhm...have you just tried to change usb port?
Yup tried 3 different one's, still not connecting
I'm on Vista 64 ultimate SP1, and my problem is that my diamond can connect to my computer (WMDC show the device picture), but it tell me that there's a probleme with connection (unplug, replug, blah blah...).
So I can acces my device, but can't synchronize with outlook.
If I uninstall the device under device manager, it seems that Vista can't find or install Generic RNDIS driver... I can see the icon in the taskbar turning and turning, but never stops...
Just a thought, don't know if this has any bearing on anything, but as it installs as a network adapter does it have an APIPA IP address (starts 169.254), on the machine's that are synced properly?
Works here on vista64
How about making a new activesync profile on the vista64 pc? Should work. Connect, then create activesync profile.
How do you do that?
vista x64 sp1 & new Diamond 30/07. phone wouldn't connect a couple of times but seems to be behaving now.
Here's my devices complete with a missing driver XD
http://i509.photobucket.com/albums/s336/cowhopper/myputer.jpg
Found out the culprit in the end, using AVG IS and found that if the AVG firewall was active when I first connected the diamond (found this out via a couple of reinstalls), then the system would not detect it after installing the mobile adapter. If I then turned off the firewall it wouldn't look for new hardware and nothing was listed in Device manager. Tried connecting the diamond up before installing AVG and synced first time, however whenever the AVG firewall is on it will lose sync, can get it to resync now though if I turn it off and use the windows firewall.
Have tried what is suggested on the support FAQs on their site but now the firewall won't turn back on!
Managed to get AVG firewall restarted and now it's syncing fine. In case anybody needs the fix;
* Open AVG.
* Open menu Tools -> Firewall settings.
* Expand the profile you are using from the Profiles section.
* Select the Applications item.
* In the Applications double click on the Various System Services application.
* Click the Add button in the section Application detail rules.
* Click Move up button until the new detail (e.g. '13') is in the first place of the list.
* In the section Defined services please tick the ActiveSync service.
* Select Allow for all under the Detail action option.
* Confirm the new configuration by clicking the OK button.
LIFESAVER!! Thanks very much!!
Hey all, ok so my phone is detected in all others computers but not mine...
I m on windows seven and i tried windows xp, vista and seven, ITS OK !
When i connect it to my usb computer there are no option to choose active sync or usb connection or internet sharing from the phone
From another computer there no problem to use usb connection but mine nothing happen when i try..
Any one can help me ?
If your using windows 7 you need to download the sync center from microsoft. It was originally installed on vista but 7 doesnt have it..
just plug the usb cable and windows will do the rest
I use Win7 since 1 year and i've nothing problem for sync my phones.
All the tools for mobiles with WM are in win7.
thD64 said:
Hey all, ok so my phone is detected in all others computers but not mine...
I m on windows seven and i tried windows xp, vista and seven, ITS OK !
When i connect it to my usb computer there are no option to choose active sync or usb connection or internet sharing from the phone
From another computer there no problem to use usb connection but mine nothing happen when i try..
Any one can help me ?
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Click to collapse
Hello.
When in ActiveSync mode try to disable the faster dat syncronization; Win7 should now be able to detect your phone.
Otherwise try to upgrade the USB phone driver in the Device manager (letting Device Manager search the internet for the updated driver).
This worked for me
Best regards
S
My copy of windows 7 (64bit) which i bought on 22nd oct, didnt have the sync software originally installed. when i connected the phone for the first time it automatically downloaded the sync software.
ash_c64 said:
If your using windows 7 you need to download the sync center from microsoft. It was originally installed on vista but 7 doesnt have it..
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Click to collapse
didnt had to install anything.
plugged in my phone, windows devicecenter came up and i was all done.
sounds more like a not working USB port (driver issues) or a win7 RC release
hey people,
I know I am writing about a known topic since I have been looking on the internet for hours, however I'm absolutely not finding the answer, it is so frustrating. Hope someone can help.
I connect my diamond touch (WM 6.1 pro, thanx to xda dev) to my freshly installed windows 7 utlimate on my iMac 27". It simply doesn't connect. I managed to install windows mobile device center, but it does not recognize my phone. I can connect mounting the phone as disk, but I want to sync. When I use active sync the computer sees it either as a generic RNDIS device (fast transfer checked on in pc-usb connection) or as unknown device (fast transfer checked off). For both it cannot find a proper driver when windows start looking for it! I have tried everything so far. Reinstalling WMDC, restarts, reboots, change usb ports. I don't know what to do anymore, please help me.
Best regards,
Barbet
Win7 mobile center, need install a driver.
drvupdate-x86.exe
you can search this file. I don't know why I can not put in the link.
Hmmm
Did that driver thing work? I didn't have any problems connecting from a PC. Are you using a VM or have you installed windows 7 on your mac? Try using a virtual machine.
Windows 7 by default do not recognise a lot of phone, you need mobile center to make it work, on microsoft.com -slash- windowsmobile -slash- en-us -slash- downloads -slash- microsoft -slash- device-center-download.mspx
thanx so much for your replies, however my problem is still not solved. I really don't want to use any viritual windows versions on my mac, it was a cramp to install it via bootcamp. I made sure all drivers were correct and all my hardware is working. Still problem is not solved. I have installed media pack, i have installed and reinstalled WMDC multiple times, i have installed any updates possible, i have tried different settings on my cell. Either i get: generic RNDIS driver not availible or i get generic serial driver not availible (serial doesn't even make sense, it is a usb connection). Anyways, i really really really want a solution.
btw, drvupdate-x86.exe is for 32 bit, i have 64 bit, i used drvupdate-amd64. It is properly installed.
Ow and i tried to deinstall WMDC update to reinstall it, but it was not possible to deinstall it!!! It deinstalls to 99% and then the process bar runs BACKWARDS. I didn't even know it was possible running these bars backwards. It certainly confirms why I prefer mac.
This will sound really dumb - but make sure you try it with the USB cable the phone came with. I was having problems for days until I tried a different USB cable... and there you go.
i will try again, but i remember trying similar things, also switching usb port, i tried didn't work
edit:
i did as you said and doesn't work
it does appear properly as disk if, but the moment you select 'active sync' it doesn't appear anymore,
i hear the sound that confirms the connection, and in the devicemanager i can see the device but with a warning that the driver is not installed
i have to edit first post, i am running wm 6.5, sorry, maybe this gives an anwer?
i think a solution can be in the WMDC driver update
i think i should uninstall it and reinstall it with my htc pluged in
however i can't uninstall it as i said before
i read that 'undocumented service' is necessary, however can find what it is
uninstalling via 'remove programs' doesn't work, neither normal or in safemode
someone help me further?
Hello guys,
I own a htc diamond 2, but recently had to format my computer and installed windows 7 (x64). After this installation and Microsoft office 2007, i installed Windows Mobile Device Center, but when i connect the phone to the computer it installs the update, but does not detect the device thereby precluding their synchronization. I've uninstalled and reinstalled office and windows mobile device center, but the computer still does not detect the equipment. I already consulted the manual, but nothing can cause the equipment to be detected.
Can any one tell me what i'm doing wrong?
Before this installation the computer was running Windows 7 (x86/32) with the same office and all was well
Thank you
This is strange. I own a 64Bit Win7 Pro which doesn't make any trouble.
1st thing I would try is to connect the phone again while being logged on as an administrator, maybe you are a normal user and not allowed to install drivers or something similar.
2nd thing i would try is to delete all active sync connections on PC and on your device. then restart everything and connect them new.
3rd thing to try out is to deactivate under the "USB to PC" option the "fast data synchronization" feature.
4th possibility is to set up both, your computer and your mobile device totally new.
Cheers
Zap
Thank you for your reply.
I've run the installation has administrator, and i've the problems i present.
I will follow itch one of your advices trying to solve this problem.
At last if any one don't work i will try the EubeniaUSB or the drivers of the Active Sinc x64 that i've found on two post at the xda forum. (This will work? )
Thank you.
I had the same problem to start with i would suggest doing what i did and find/replace the usb cable as that was what was at fault on mine - these cables are quite cheap and the pins move too easily inside . Try changing to a different or new cable and see what happens