Database Develop

Microsoft ActiveSync 4.5 issues with HTC Diamond

Have Windows XP SP3 and Microsoft ActiveSync 4.5 installed.
Problem is that the ActiveSync will not connect to the Diamond via USB. These are the symptoms on connecting the USB cable:-
1) The "Connect to PC" window pops up on the Diamond, asking whether I would like to ActiveSync (sync with Outlook) or Disk Drive.
2) I choose either one and Diamond pops a dialog to declare that the device is connected.
3) ActiveSync on my pc goes into a "connecting..." attempt, but eventually throws out a "ActiveSync cannot connect to the Windows Mobile powered device" msg.
4) Diamond goes back into its Today screen, nothing happens.
I have tried :
1) disabling/uninstalling my firewall
2) checking/unchecking the Start->Settings->Connection->USB to PC->
"Enable advance network functionality" checkbox
3) Microsoft ActiveSync 4.2
4) a fresh install of windows.
****while I was at this I did manage to get ActiveSync to respond/connect seemingly for a while, during which I recall she popped up a msg saying that since I don't have MS Outlook installed, if I do proceed I can't sync contacts etc. I clicked cancel thinking I should install MS Outlook first since I do want to sync contacts, and I never managed to see this msg again****
Sorry for the lengthy post, appreciate any responses/help from gurus; noob.

I had the same problem with u also at 1st than reinstall Microsoft ActiveSync 4.5
& tick Enable Advance network functionality
now ok liao
think u got to restart pc after u install Microsoft ActiveSync 4.5

Thanks but doesn't solve my problem, still.
Can I check what does you guys' Diamond show up as under Control Panel->System->Device Manager? If you look under Network Adaptors does it show up? Mine only shows up under Windows CE USB Devices->Pocket PC USB Sync. I recall that it should show up under Newwork Adaptors too?

forget to ask u did u install the prog for desktop which come with the cd?

harky said:
forget to ask u did u install the prog for desktop which come with the cd?
Click to expand...
Click to collapse
Sorry, what CD/program? I only have a Windows Mobile Interactive CD.
**********
Damn found those CDs. But after installing the Outlook 2007 Trial, still nothing happens. What program for desktop should I be installing? The other CD seems to only contain those like applications and should not affect me?

sorry i forget wrongly.. try to install again & restart ur pc.. see how.. maybe restart ur diamond also

same problem here also
epiphone said:
Have Windows XP SP3 and Microsoft ActiveSync 4.5 installed.
Problem is that the ActiveSync will not connect to the Diamond via USB. These are the symptoms on connecting the USB cable:-
1) The "Connect to PC" window pops up on the Diamond, asking whether I would like to ActiveSync (sync with Outlook) or Disk Drive.
2) I choose either one and Diamond pops a dialog to declare that the device is connected.
3) ActiveSync on my pc goes into a "connecting..." attempt, but eventually throws out a "ActiveSync cannot connect to the Windows Mobile powered device" msg.
4) Diamond goes back into its Today screen, nothing happens.
I have tried :
1) disabling/uninstalling my firewall
2) checking/unchecking the Start->Settings->Connection->USB to PC->
"Enable advance network functionality" checkbox
3) Microsoft ActiveSync 4.2
4) a fresh install of windows.
****while I was at this I did manage to get ActiveSync to respond/connect seemingly for a while, during which I recall she popped up a msg saying that since I don't have MS Outlook installed, if I do proceed I can't sync contacts etc. I clicked cancel thinking I should install MS Outlook first since I do want to sync contacts, and I never managed to see this msg again****
Sorry for the lengthy post, appreciate any responses/help from gurus; noob.
Click to expand...
Click to collapse
hello..i have the same problem..regardless of what i try it just wont sync..doesnt even
register ive connected my phone..installed..uninstalled..restarted the lot..so any ideas ?

i'm having similar problem. i'm using win xp sp2 and active sync 4.5. when i plugged my diamond to usb, the pc just showed "usb device not recognized" and it was recognized as "unknown device" in device manager.
i tried to uninstall the "unknown device" and reconnect diamond again. it worked but only once. after disconnect and reconnect again, it failed
i've tried using same cable and port for cruise and everything went smooth. dunno what it is...

replying back to my own thread.... i eventually managed to get it to work simply by changing the USB port I was using, not sure why at all.

I just got my diamond connected to my pc successfully. I simply used another usb cable.
Seems diamond is more sensitive to cable quality than other HTC devices.

HTC Diamond, problems with Windows Vista
I have so much problems syncing the Vista with the HTC Diamond. It took me one whole night and the program shows that it is halfway through the hotsync but nothing else happens. Uninstall and reinstall the Active sync programme on my Vista several times. Finally it works. The next day when I did a hotsync with my office computer nothing happens. After that when I got home Vista does not sync with my Diamond again. I do not know the problem is with Vista or my HTC Diamond... I wasted so much time troubleshooting..

I've found the solution. It had nothing to do with
Vista or with WMDC 6.1 it was a setting on my HTC S710. I removed the
following setting:
Step 1: Press Start
Step 2: Select settings
Step 3: Select (6) Connections
Step 4: Select (0) More
Step 5: Select (1) USB to PC
Changing the type of USB connection your device uses can help with problems
connecting ActiveSync.
Step 6: Disable the option - Enable advanced network functionality
Step 7: Press done 3 times
Step 8: Return to main screen.
Step 9: Uninstall unrecognized USB device in device manager (on PC)
Step 10: reboot Phone and reconnect

Hi, in my case it was the USB cable. I replaced the one I used for all my other WM devices before and now even the Diamond can connect.
Cheers,
Derek.
PS: problem and solution seen on both Vista and XP

Hotas said:
Hi, in my case it was the USB cable. I replaced the one I used for all my other WM devices before and now even the Diamond can connect.
Cheers,
Derek.
PS: problem and solution seen on both Vista and XP
Click to expand...
Click to collapse
Work for me too.
Tnx!

Hmm for those that tried and suddenly u got it once,but after that u disconnect and it disappear dont do anything extra!!!
Cos i got the same problem too! instead try to connect and remove it till u get it to sync again. It takes me the most 2 tries to get it to sync though..but if u try like maybe 5-6 times and it dont work..then i cant help sorry.
Btw i'm on Vista Home Premium 32 Bit.

This was what actually happened...i post this in another forum where people are having problems too.
"Hmm me having problems with syncing HTC diamond just now also. I'm on Vista Home Premium 32-Bit. I downloaded and installed the Window Mobile Device Centre(WMDC) 6.1 as they asked me to. WinXP its AutoSync 4.5. I connect and kind of expected this stupid syncing problems will happen to me like many others..zz.
I keep on trying to play with the checkbox in the USB to PC settings(To go there its Start>Settings>Connection Tab>USB To PC), people were saying if u uncheck the box it will sync already.But now my box is checked and it still can sync
Finally i got really fed up and piss..so i uninstall the stupid WMDC program totally without even plugging out the USB cable from my Diamond.Then i restart my pc, and i went to restore the USB to PC settings to ActiveSync with the tick in the checkbox. When Vista startup, i went for 1 last try haha...i just connect the diamond to my PC via the usb cable,and wow all the drivers start to install...and it sync LOL!!! And i go to control panel and was puzzled when WMDC was there even though i uninstalled it !!
And now its just sometimes i plugin it never detect but if i plug in and out ard 1-2times again it sync! I'm a happy man now"

snufkin said:
I just got my diamond connected to my pc successfully. I simply used another usb cable.
Seems diamond is more sensitive to cable quality than other HTC devices.
Click to expand...
Click to collapse
Yes - that's it.
I had the same problems - ActiveSync worked worser and worser - and last week no synchronisation was possible at all.
ActiveSync doesn't open or when it's opened - the PC-ActiveSync stayed grey...
Now - new Cable - not from HTC - and it works fine from the first time on

epiphone said:
Thanks but doesn't solve my problem, still.
Can I check what does you guys' Diamond show up as under Control Panel->System->Device Manager? If you look under Network Adaptors does it show up? Mine only shows up under Windows CE USB Devices->Pocket PC USB Sync. I recall that it should show up under Newwork Adaptors too?
Click to expand...
Click to collapse
I'm using XP SP3, ActiveSync 4.5.0 and it works fine. Of course after UNticking (disabling) the advanced network functionality. This advanced network functionality is designed for Vista, not for XP&ActiveSync.
Device manager:
In Device Manager I have the device listed with a separate entry directly from the root called "Windows CE USB Devices" and not under Network or other section. The driver provider is Microsoft and driver version is 4.0.4232.0 (06.10.2004). The driver file is wceusbsh.sys.
See the attached files.
I just don't remember from where I downloaded the driver, but for sure I did not used a CD/DVD delivered with Diamond.

issues synchronising
so i'm using activesync 4.5 with XP SP2 (i think) and i cant get my device to synchronise.
i connect it to the computer and it connects perfectly (i can explore the device and install files on it from my comp and all). It then starts trying to sync, however it never does. After an extended period of time it says "waiting for network" and then just stops synchronising - without actaully syncing any of my files! on the device it says "the server could not be reached. This could be caused by temporary network conditions" as the result and gives a support code of 0x80072EFF. it reports nothing ever synced.
It syncs with another computer in the house nicely -the comp is however ancient and we are getting rid of it! I'm sure its just a setting but i cant find it! Anyone?
Cheers guys!

Issue solved!
Not to worry i found the issue!
if this happens to anyone else this is the fix i found
"Fellow frustrated users I have worked out this issue. What happens is if you restore your computer or change files or link to another computer, Activesync creates multiple datasets on the device which must confuse the program.
With the phone disconnected from the computer, open Programs, ActiveSync, Menu, Options. If you use the scroll down bar, you will find all the datasets. I deleted all the datasets and let ActiveSync create a fresh connection."

Sync with Windows 7

Anyone know how to sync with Windows 7???
I've tried to install Windows Mobile Device Center 6.1, but it don't recognize my phone.. And ActiveSync won't even be installed due to compability reasons. (Doh, it's Win7)
I really like Win7, so it would be great to sync the phone

Try another cable or something, the mobile center should work.

ChumleyEX said:
Try another cable or something, the mobile center should work.
Click to expand...
Click to collapse
But the mobile is charging =/ So i don't think something is wrong with the cable and it worked just fine in XP (ActiveSync). And when I connected the mobile first time, the PC recognized it and installed the drivers for the mobile and the ActiveSync started on the mobile. Should it start on the phone when mobile center is running on the PC?

So does that mean you didn't try anothe cable? Because if you had researched this sort of thing (aka searched) you would find that the cables do this quite often.

phjott said:
But the mobile is charging =/ So i don't think something is wrong with the cable and it worked just fine in XP (ActiveSync). And when I connected the mobile first time, the PC recognized it and installed the drivers for the mobile and the ActiveSync started on the mobile. Should it start on the phone when mobile center is running on the PC?
Click to expand...
Click to collapse
i don't know what is the issue for you as i have win7rc1 and i can sync fine using the mobile device center.

If you are using 64bit Windows 7 then you need to download the updated drivers for the HTC. I am not sure exactly where Microsoft has these located, but it automatically downloaded and installed the new USB drivers that it needed just the other day for me......
Works excellent. I was using the 32 Bit version of Windows 7 before this and even though its based under Vista couldn't get it to synch up.

I have Win7 64 bit...with internet already established through another source, when I plugged in my tilt, it found the driver and installed it and has worked flawlessly ever since.

Works fine for me too on Win7 x64.
First, try another cable. USB has 4 connections, only 2 are needed to make it charge, but for communication it needs all 4. Maybe try another USB port on your PC as well.
And as said before, make sure you have an internet connection so it can download the drivers.
WMDC is already built in with Win7, so don't install any other versions from Microsoft Download Center.

Works fine for Win7 x64.
but Win7 x86 "NO"
you can use virtual XP mode for 32bit version

Updates?
Hi. I had this same problem following a hard-reset of my phone. After a while of searching I found that an update (designed for Vista) is available on the microsoft website. Downloaded, installed and sync worked first time. Yey

It should work with Win 7 RC 32 bit - does for me!
mouradlayeb said:
Works fine for Win7 x64.
but Win7 x86 "NO"
Click to expand...
Click to collapse
Then you're doing something wrong (such as not having the TyTN II correctly connected to your desktop PC or not having internet access on it to download whats required perhaps). I plugged my TyTN II into my Win 7 RC (32 bit) PC and after a bit of hardware detection and some automatic downloading it works (allbeit still with slow file tranfers but at least the UI is better than Win XPs Activesync). Welcome to xda-dev by the way

I think that it matters wether or not it's Windows7 RC.. Right after it came out someone was using the beta and it wouldn't work for them.

ChumleyEX said:
I think that it matters wether or not it's Windows7 RC.. Right after it came out someone was using the beta and it wouldn't work for them.
Click to expand...
Click to collapse
I was wondering the same but as the RC version is still avail for free until 20 Aug, anyone with the Beta should be formatting and installing this instead. Grab it while you can

I am running RC 7100 and I have no problem syncing.
Only issue I have now is, when the phone is connected, it won't let me delete or replace any .xml files through file explorer. This was never an issue with XP and Active Sync.

i just found what the problem is. Open settings on phone, then connection tab, open usb to pc... and there uncheck (enable advanced network function)
With it checked it didnt work on mine win7

sipols said:
and there uncheck (enable advanced network function)
Click to expand...
Click to collapse
I had that problem when I first bought my TyTN II but it was because I was attempting to connect it to my ancient USB 1.1 ports on my Pentium III. As soon as I installed a modern (but cheap) NEC chipset USB 2.0 PCI adapter card, I found I could connect fine either with or without advanced network functionality enabled. This is a USB port hardware compatibility issue rather than a Win 7 issue and I suspect even if users have Win XP on the machine that behaves this way, they'd still get the exact same response.

your speaking about USB 1 when others is speaking about Win7. If you dont know win 7 is the newest MS OS. So, i belive, all who use win7 have USB2. So there is question why you mention usb1?
And i didnt sad whole story. I had used phone with win xp for long time with that check on, and with one cabler... now on win7 i tried 2 diferent cables with that check on. Didnt work. Took it off and it started to work. So its Win7 issue.

sipols said:
your speaking about USB 1 when others is speaking about Win7. If you dont know win 7 is the newest MS OS. So, i belive, all who use win7 have USB2.
Click to expand...
Click to collapse
Thanks for the explanation but my Pentium III is capable of running (or should that be walking) Win 7 RC and it has USB 1.1 ports (as well as a USB 2.0 card now). Given Win 7 RC was avail free of charge - don't know if it still is, I got mine in June, there'll be people who get it just to see what it looks like, even though the hardware isn't up to ideal spec.
I don't know what ports were being used in your case because as you mentioned, full details weren't supplied and we didn't have the whole story - we still don't know. Glad you've resolved the issue in your case but in a modern PC which can comfortably run Windows 7, I wouldn't typically expect this to be an issue. If the hardware is struggling to keep up or has USB ports of dubious quality/performance, then thats a different matter.

Sounds like win7 (my main OS now days) communicates with the USB ports in a different manner than XP or the other OS's. Good to know.

Problem: Windows 7 - "Windows Mobile Device Center <-> X1" over BT

Since I upgraded to Windows 7, I have been having a problem syncing my X1 with Windows Mobile Device Center over BT.
Everything works ok over USB first (Full sync), then I disconnect the cable.
Make BT "discoverable" on both computer and phone.
Open ActiveSync on the phone and choose "Connect via BT"
It says no device available and gives the option to pair with PC.
I do the pairing, both devices say pairing OK.
Then I choose "Connect via BT" again on the phone
The phone displays the usual:
1) Opening port
2) Connecting
3) Authenticated
In the end "Connected" is displayed as status.
With Win XP and ActiveSync 4.5 client that always meant - everything is OK, not so with Win 7.
On the PC:
Windows Mobile Device Center starts displaying "Connecting" (as soon as I press "Connect via Bluetooth" on the phone) and stays like that.
If I open "Bluetooth Devices" in my computer's BT settings and check the properties of "X1" I see that "Activesync" profile is checked.
What else can I do?
Additional info:
PC - Dell E6400 Win7 64bit
X1 ROM Agent_47 Valkyries 3.8.60TR
EDIT:
I got it working:
1) Deleted the relationship in ActiveSync (on X1) and WMDC (on the PC)
2) Deleted pairings form both devices in BT settings
3) Made the USB connection, got it syncing
4) Started the pairing in Activesync on the X1
5) Did not start the actual sync over BT instead restarted both PC and X1
6) After restart started Activesync on X1, it connected to PC and started syncing at last!
I'm still not sure that it will work tomorrow...
EDIT2:
Didn't even work after 5 minutes
Just disconnected and when trying to connect again... not working.

no problem for me on win 7
actually, when I had a problem with syncing over BT on Vista, I moved to Windows 7
You can try to completely remove Sync Center and WMDC or whatever could be removed, download installations from microsoft and try to reinstall. Don't forget to use windows update after reinstall. And remove all settings first, just for sure. Hope this will help you. It helped to me when my X1 suddenly stopped to syncing over BT on Vista.

apolas said:
no problem for me on win 7
actually, when I had a problem with syncing over BT on Vista, I moved to Windows 7
You can try to completely remove Sync Center and WMDC or whatever could be removed, download installations from microsoft and try to reinstall. Don't forget to use windows update after reinstall. And remove all settings first, just for sure. Hope this will help you. It helped to me when my X1 suddenly stopped to syncing over BT on Vista.
Click to expand...
Click to collapse
Could you please post how long it takes on your system from:
Pressing "Connect via Bluetooth" on X1
to
"Connected" displayed in Windows Mobile Device Center?
That is if you start WMDC first and then start connection from X1.
On my system it sometimes takes a very long time and sometimes it's instant. Could be a problem with BT drivers on my Dell.

Draqula said:
Could you please post how long it takes on your system from:
Pressing "Connect via Bluetooth" on X1
to
"Connected" displayed in Windows Mobile Device Center?
That is if you start WMDC first and then start connection from X1.
On my system it sometimes takes a very long time and sometimes it's instant. Could be a problem with BT drivers on my Dell.
Click to expand...
Click to collapse
I've tried 4 times. 3 times it was exactly 30 seconds with unlocking X1, once it was even faster.
I have no problems with vendors BT drivers (ACER) and I had no problems with native Win 7 drivers right after fresh install.

apolas said:
I've tried 4 times. 3 times it was exactly 30 seconds with unlocking X1, once it was even faster.
I have no problems with vendors BT drivers (ACER) and I had no problems with native Win 7 drivers right after fresh install.
Click to expand...
Click to collapse
Thank you!

try changing BT dongle it worked for me.

randolph2000 said:
try changing BT dongle it worked for me.
Click to expand...
Click to collapse
It's a Dell laptop, so BT is integrated.
As for now it has been able to get connected most of the time.
But still is strange, with Win XP Activesync 4.5, when X1 said "Connected" after all the "opening port" etc messages - it really was connected at both ends, now I don't know what the X1 thinks it's "connected" with, cause the PC is still "Connecting"...

Have you reinstalled sync soft on you computer as I told you?

hey guys
i have the same problem buy on vista 32bit i was connecting just fine but now it connects on the x1 side while the WMDC doesn't connect giving me the error sign but the sync center is connected & i can browse my phone even install programs but no syncing i've tried EVERYTHING written in forums reinstalling programs on both sides, updating drivers, removing sd card, disabling firewall & antivirus ( i have norton suite) i don't know what to do???

Tilt Sync problems with Windows 7

I'm hoping SOMEONE out there can be of some assistance with my issue:
I was previously running Windows 7 RTM (64-bit Ultimate) with my Tilt (WM6.1 stock HTC ROM), and syncing with no issues.
I recently had to update my PC from the RTM to a real (paid-for) version of Windows 7, and I moved to 32-bit Ultimate (clean install) because of other application compatibility.
My Windows 7 installation now does not want to recognize my Tilt via USB (says "USB device not recognized"). I DID finally manage to get it to sync via BlueTooth, but even after removing the offending USB device from Device Manager (several times), and letting it re-discover the USB connection, it always shows "USB device not recognized".
My laptop is an HP dv9000 (1.6GHz, 4GB RAM, 250GB hd). I also sync to my Acer AspireOne netbook via USB, without any issues. I have also tried ANOTHER Tilt, and it will not recognize it, either. So the issue IS with the software on the laptop...I'm just trying to avoid re-installing the laptop again, since I already have MULTIPLE hours re-installing all the other apps on it.
Any light that anyone can shine on this issue would be great.

Reinstall
Reinstall Windows Mobile Center

Turn off advanced network functionality in USBtoPC if that fails then reinstall WMDC.

stylez said:
Turn off advanced network functionality in USBtoPC if that fails then reinstall WMDC.
Click to expand...
Click to collapse
Where is Advanced Network Functionality (I appologize if this is a stupid question) located? I've been hearing about this as a possible issue, but I'm not sure if it's on the phone, or the PC, and where?

The Computer Savior said:
Where is Advanced Network Functionality (I appologize if this is a stupid question) located? I've been hearing about this as a possible issue, but I'm not sure if it's on the phone, or the PC, and where?
Click to expand...
Click to collapse
It's on the phone USBtoPC if not in settings you can find it in Windows Directory

Found my answer...
Well, it turns out it was a bad USB socket on my Tilt. It makes good enough connection to charge the battery, but not for data transfer. I got another Tilt, and I put it on the same cradle to the PC, and it connects up just fine.
Thanks for the suggestions!

windows 7 and diamond touch

hey people,
I know I am writing about a known topic since I have been looking on the internet for hours, however I'm absolutely not finding the answer, it is so frustrating. Hope someone can help.
I connect my diamond touch (WM 6.1 pro, thanx to xda dev) to my freshly installed windows 7 utlimate on my iMac 27". It simply doesn't connect. I managed to install windows mobile device center, but it does not recognize my phone. I can connect mounting the phone as disk, but I want to sync. When I use active sync the computer sees it either as a generic RNDIS device (fast transfer checked on in pc-usb connection) or as unknown device (fast transfer checked off). For both it cannot find a proper driver when windows start looking for it! I have tried everything so far. Reinstalling WMDC, restarts, reboots, change usb ports. I don't know what to do anymore, please help me.
Best regards,
Barbet

Win7 mobile center, need install a driver.
drvupdate-x86.exe
you can search this file. I don't know why I can not put in the link.

Hmmm
Did that driver thing work? I didn't have any problems connecting from a PC. Are you using a VM or have you installed windows 7 on your mac? Try using a virtual machine.

Windows 7 by default do not recognise a lot of phone, you need mobile center to make it work, on microsoft.com -slash- windowsmobile -slash- en-us -slash- downloads -slash- microsoft -slash- device-center-download.mspx

thanx so much for your replies, however my problem is still not solved. I really don't want to use any viritual windows versions on my mac, it was a cramp to install it via bootcamp. I made sure all drivers were correct and all my hardware is working. Still problem is not solved. I have installed media pack, i have installed and reinstalled WMDC multiple times, i have installed any updates possible, i have tried different settings on my cell. Either i get: generic RNDIS driver not availible or i get generic serial driver not availible (serial doesn't even make sense, it is a usb connection). Anyways, i really really really want a solution.
btw, drvupdate-x86.exe is for 32 bit, i have 64 bit, i used drvupdate-amd64. It is properly installed.
Ow and i tried to deinstall WMDC update to reinstall it, but it was not possible to deinstall it!!! It deinstalls to 99% and then the process bar runs BACKWARDS. I didn't even know it was possible running these bars backwards. It certainly confirms why I prefer mac.

This will sound really dumb - but make sure you try it with the USB cable the phone came with. I was having problems for days until I tried a different USB cable... and there you go.

i will try again, but i remember trying similar things, also switching usb port, i tried didn't work
edit:
i did as you said and doesn't work
it does appear properly as disk if, but the moment you select 'active sync' it doesn't appear anymore,
i hear the sound that confirms the connection, and in the devicemanager i can see the device but with a warning that the driver is not installed

i have to edit first post, i am running wm 6.5, sorry, maybe this gives an anwer?

i think a solution can be in the WMDC driver update
i think i should uninstall it and reinstall it with my htc pluged in
however i can't uninstall it as i said before
i read that 'undocumented service' is necessary, however can find what it is
uninstalling via 'remove programs' doesn't work, neither normal or in safemode
someone help me further?