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Is anyone having an idea on how to handle the following:
- Start menu is opening and closing by itself, and
- after a while the device stops to respond to any input on the touchscreen, while other functionalities seem to be OK;
- neither a soft nor a hard reset help. The screen remains 'frozen' until... again difficult to say why, it recovers and then ...all over again as above.
thanks,
Nic
I had the same problem after about 2 weeks of use. Turn off, soft-reset, hard-reset didn't help at all. Leaving the phone off for couple hours helped but the problem occurred again. Very frustrating. I have contacted the HTC support but still haven't received any responses from them. I think it's the hardware problem.
This is either a motherboard problem- it has occurred on some Trinity and Hermes devices and involves the screen controller chip; or it could be a problem with a screen protector (if fitted ) causing pressure around the edge of the screen
I had the same problem. Sent my device to HTC and they replaced the motherboard. When I got it back, I thought all is well. The drop down menu started again so I sent back to them with a nasty message. It is in repair now and hopefully they will fix it again, change the motherboard and the screen!!!
Hello Gilbert,
When you send to them, you had to pay the shipping fee?
nbc17 said:
Hello Gilbert,
When you send to them, you had to pay the shipping fee?
Click to expand...
Click to collapse
Hi,
Oh yes. twice already and this pisses me off. When they sent the device to me the first time after claiming it was fixed, i did not have to pay for shipping costs. Let's hope they fix the bloody device soon or I am going to change brands.
Thanks,
Gilbert
I saw that problem on youtube
http://www.youtube.com/watch?v=KYfohqde2E8
Man I really hope mine doesn't have that problem, I wonder what it is? Let us know what happens when you get it back, again.
Dam, wtf, while reading this thread my Trinity started to act exactly as described in the above posts!!! IT'S contagous! Seriously... I do have a screen protector... Hope it rights itself....
This is really terrible...
http://youtube.com/watch?v=KYfohqde2E8
Hi there,
After having used my Trinity for 4 weeks I am experiencing same problems of erratic behavior, the start menu is activating itself and as a consequence device is slowing down gradualy up to the point where it freezes. I tried, soft/hard resets, removing battery etc. but nothing seemed to work. I have not installed the screen protector yet, so I can rule out straight away the effect of the screen protector. First I thought it could be jog dia lwheel which might be faulty, then it crosses my mind that it could be some virus. I donwloaded some applications off the internet. Before I found this thread I was considering of deleting the ROM and replacing it with another one, but it seem that the issue is more of hardware origin rather than software related. What happend after you got it from the repair? Is it working now? Cheers.
I have now done several test and have found what I believe is a serious bug in the ROM, making the Kaiser virtually useless for business users.
When the device is protected by a password (Start/Settings/Lock), the start menu freezes after ending phone calls. In addition, the backlight turns off.
This only happens if the phone call is long enough (more than a few secs) for the display to turn off during the call. This is to prevent accidental button presses. When the phone call is ended the display should come back up, however, this is where bug seems to manifest itself. Somehow the password protection gets in the way and turns the display off and freezes the start menu.
The reason why this is serious (especially for business users) is that when you use MS exchange sync, many businesses enforce policies requiring a device password (common & recommended practice). This means that the option of turning the device password off does not exist. Therefore, using exchange sync (with security policies enforced) and making phone calls does not work.
I have now made several hard resets and used two different SIM cards. However, I was not able to try this on adifferent device. Therefore, I would be grateful if somebody could try if they experience the same issue. Disabling the device password fixes this, so you won't be stuck if you try.
I will return my device tomorrow for a full refund, unless the store can show that this problem is specific to my device and that a replacement unit works properly.
Many thanks for any help!
Cheers
Magxs
what rom are you using? I have not seen this problem at all on the various AT&T ROMs.
I am using the official & released HTC TyTN II ROM on a device branded as such. Got the device on Tuesday as official retail unit, so it is not pre-production or beta.
Interesting to hear it works on the ATT ROM. HTC must have messed it up. Maybe it is just my device.
Thanks for the info.
Ok, there is a workaround now that I can live with for the moment. All you have to do is to toggle the power off and on when it hangs and it is all back to normal. Not too bad.
Hope they fix it though...
Same error for me!
Hi Magxs
I cannot tell you how pleased I was to find that someone else has experiencing the same problem! I have _exactly_ the same issue. Like, you, I use the phone for business use so there is absolutely no way I can use it without a device pin (well done on discovering that by the way). As you mention in your last post, switching it on & off fixes the issue but it's a bit of a pain.
HTC have got a good reputation on getting fixes out quickly so let's hope that'll be the case here.
Ben
Always good to know you are not alone with a problem. I also have a thread about this over at MoDaCo: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The issue is getting some attention now. Just hope it is enough for them to do something about it.
Hi
I have built a small application that will hopefully resolve this problem, it is over on the thread at: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The problem with the Kaiser seems to be because on a call when it has a password set it's entering an "idle" mode rather than just turning off the backlight. Idle mode is something normally not used on PocketPCs. Once in idle mode it responds to key presses etc but doesn't leave "idle mode" so it appears frozen or in an odd state as nothing lights up!
Regards
Phil
I experienced even more issues!
Please can you share with me if you have found more complete solutions?
I experience "freezing" after long calls, same as you.
But also when replying to SMSs
Even when the device is not used for some minutes: first backlight goes off or almost off, then the start button (software and hardware buttons) become not responsive:solution? Soft reset! or wait 25 secs
Please help
Saulo866
Problem is widespread
I too have this exact same problem. If the phone screen goes off during the call, the end button will lock the screen. Have you noticed that pressing and holding the end button puts a screen lock on the device?. Never seen this in any other device. Normally holding the end button cancels the Data (HSDPA, GPRS etc) connection. I will try the solution and see how I go.
This is just one of a number of problems. I also find the phone goes in "Roaming" mode even when connected to my own provider, and there are annoying problems with calendar synching. Gr8 device...but!
KaiserCallEndFix.exe needed
I cannot log in to Modaco. Even after registration, no validation email sent to me. Can any friend here post the fix for TyTN II ( KaiserCallEndFix.exe) here, so I can download it!
Thank!
This has gone rather quiet, I'm using the Reg edit listed earlier that forces screen to stay on during call but it's not ideal.
Anyone else solved it besides the button press workaround or Phil's Exe file?
I also suffering a different side effect from this problem.
I choose to deactivate the lock function to avoid the on-off procedure after the end of everycall. But every 1-2 days my device stops working because it starts asking for the lock (even though the lock function is disabled!!!!!!).
If I soft reset the device the problem disappears. Does anybody also have this problem?
Is there any news on when HTC will definitely solve this issue?
this problem stilll exists. thought it was just me. Just got 2 phones from orange - complained tothem about this bug & they sent 1 replacement phone. even though I told them it was a software issue. new phone arrived and problem is still there . Orange have escalated the issue to their technical people. I await their response. I also spoke with HTC technical support in the UK who claimed not to be aware of this issue. One thing they did agree with was that if youhave a pin , when asked to input the numbers upon switching on the device , the screen goes half dimmed so you cant see properly what you are tapping in. no mention of a fix anytime soon though. lets hope HTC do sort this out an drelease a fix because I do really like this device.
great forum btw
My phone has had this issue since I got it back in Feb/Mar 08, i just hit the power button on/off and dealt with it. I'm suprised this thread is months only and HTC hasnt fixed it yet. Why are they so slow to fix issues?
omg, thanks god that i am not going crazy,
ive been using a mda vario 3 on t-mobile,
since dec 2008, got the same freezing problem...
hoping for a update to be released by htc etc, then got a replacement phone after 6months, and still same problem.
i just spoke to the technical dept and he doesnt know any problems with this,
thanks for the insight on how it occurs.
so now im gna have a serious complaint abt this, to t-mobile.
and get htc to sort it out.
heheh
Hi everybody,
Today I experinced a very strange problem with my Diamond (for the second time):
During a phone call ,suddenly the diamond shuts off and the only possible thing to do was a soft reset.
The on/off hardware button did not work.!!
Did anybody experience such serious problem ?
Thanks in advance
P.S :ROM 1.93 (coocked) and Radio 1.00.25.08
yes me too..
my htc TOUCH diamond is all working ok EXCEPT IT resets itself during making and receiving calls, at least once a day
and then i have to wait for it to boot up again
it is really embarasing for me as the people who i talk to think i purpofefuly hang up on them
i dont know what is the problem, i have good reception, (t-mobile - Macedonia)
everything else with my diamond is working flawlessly
but this auto reset during calls at least once a day, and sometimes the inability to answer incoming calls no response from the touchscreen
can someone advise me if anyone of you run into this problem sometime?
i am afraid if it is hardware because theyt are not good service technicians over here, i am afraid to give it to them, cause they will return it scratched or something worse. no good experience with repair sevices here.
as for the firmware i have the standard updated firmware from the htc site of july 2008
please advise any software solution?
and help will be greatly appreciated
best regards..
Jap, had the same problem (check my problem thread http://forum.xda-developers.com/showthread.php?t=424648 ), amongst others. I had o2 return it to HTC. This was 10 days ago. I'm still waiting for my repaired phone. As soon as I get it back and an error report is submitted to me I will let you know what was wrong. The problem is pretty serious and I doubt that it's just a software problem.
I assume the best thing to do is to return the phone
it will not be a new phone, returned from service
i paid 500 euros brand new for this device 2 weeks ago
and it started resetting itself during calls the second day i bought it..
It now happened for the third time: The phone is up and running but when an incoming call is received it does not ring at all and the microphone + speaker is also not working (muted) - basically there is no audio at all though you can take and end the call.
Once the phone is in this state alarms and sound notifications are no longer working as well, after a soft reset everything was fine again.
I wonder if I'm the only user who has experienced this kind of issue.
foo said:
It now happened for the third time: The phone is up and running but when an incoming call is received it does not ring at all and the microphone + speaker is also not working (muted) - basically there is no audio at all though you can take and end the call.
Once the phone is in this state alarms and sound notifications are no longer working as well, after a soft reset everything was fine again.
I wonder if I'm the only user who has experienced this kind of issue.
Click to expand...
Click to collapse
well foo, i got it to, but i had the same problem wuth my diamond as well, it went away with tge officual rom update, so ill guess well have to wait foor the rom upgrade this time to.
Ah okay - at least I'm not alone with this issue, good to know.
It seems this problem is not a common problem, as I do not read any other posts regarding this issue in the Xperia section. Though I found a thread in the Diamond section that exactly describes my problem.
As HTC stated the problem is related to a hardware issue, I returned mine now. I'm lucky that Amazon.de just returned me the money (completely) so I can buy another one in the next days.
It seems I am having this problem with my X1i. I am in the US and the Sony Ericsson support centre in the UK is telling me that I would have to pay for shipping to and from the UK Sony Repair centre.
The following web page suggests I am eligible for international support and repairs, but I called the US Sony Ericsson line and they told me that since the X1 was not released here yet, that I would not be able to receive support in the US for the X1 (either for getting it repaired or a replacement unit).
http://www.sonyericsson.com/cws/sup...endedserviceoffertailoredforx1/x1?cc=gb&lc=en
I would send it back to superetrader.co.uk and get a replacement that way, but they do not have any in stock and given delays in shipments in the UK I am hesitant to send it back and wait for new stock.
I am going to try going into a Sony Style store sometime this week and show them my "Travelers service" card and see if they can get it fixed here. Does anyone have any other suggestions I might try?
bluetooth problem with carkit and audio off
I folks,
i do also have the same problem. I have a SE BT car kit HCB 300 and it is just annoying, that it does not work proper. Sometimes BT works, sometimes not, sometimes i have to restart the phone, sometimes ... just annoying.
A lot of times Xperia recognizes the 300, then i am calling somebody, phone is giving signal to the 300, but after a few seconds, audio is off again.
After that audio is not working anymore.
Could it be, that your problems are also caused by the known BT problem?
Ingo
Exactly same problem
Exactly the same problem as foo.
If you remove and replace battery, sometime problem is solve, sometime no.
Soft reset solve the problem.
I made hardware reset + flash xperia but no solution.
I returned mine and bought a new one that does not have this issue. It really seems to be a hardware issue.
zipfeklatscher2 said:
Could it be, that your problems are also caused by the known BT problem?
Click to expand...
Click to collapse
It could be, although I have not paired with a BT headset since buying it, and in addition I have hard reset the phone and put it in airplane mode (no RF at all) and the audio still manages to completely die where only a Soft Reset will restore the sound (as noted by x1inside).
Depending on the amount of time I leave the phone sometimes the phone after playing some music for 5 seconds will stutter and restore sound. This is similar to the description in the Touch Diamond thread that foo linked. Also when this stutter sound restores, as noted in that thread, the reception indicator in the system tray indicates that the signal is temporarily lost and then restored.
foo said:
I returned mine and got a new one that does not have this issue. It really seems to be an hardware issue.
Click to expand...
Click to collapse
Thanks for letting us know, good to have this confirmed so when I visit the store or send it to Sony Ericsson repair centre, I can refer them to this thread.
well i also have the same problem with my x1.
reseting it dosent work, flashing it with new rom dosent work.
But i cant understand how the problem would be in the hardware, when you reset it it starts working! i mean if it was a hardware problem the sound should be of all the time?
Is there ant possibility if this is a software problem, i mean WindowsMobile 6.1, because my dad complaining the same behavior yesterday, and his device is Samsung Omnia.
Do all WM6.1 effected?
I got the X1a in the US. No problem here. When there is an incoming call and I was on the phone then it will beep to let me know if I want to answer or inorge. If I answer then it will put other call on hold till finish talking then connect me back to the first caller.
My x1 is also affected by this audio problem. If I restart my phone sound output works for some minutes and turns automatically off as the other users reported.
Same problem here just got an X1 and the sound works perfect after leaving it a short while the sound completely stops working no music, notifications or anything. By the sounds of it I think I will send mine back to O2 and get a replacement, although it does seem more like some sort of software fault than hardware to me, like the previous post why would it be corrected by a soft reset every time. If anyone has any suggestions before I send this thing back I will be happy to try them.
I returned my x1 and after 5 weeks of "repairing" I got called and they said it cannot be repaired and I got a brand new phone.
I had that exact same problem. I'd leave my phone alone for a while and then when I came back to it a few hours later, it would have no audio at all. I could make a call, the other person could hear me but I couldn't hear them and it wouldn't audibly alert me to anything...
I couldn't pin it down to any particular circumstances but it was always resolvable with a soft-reset. A hard-reset didn't cure the issue either. I just sent it back in the end. My current one is fine although I have now upgraded the ROM to the latest one.
I do have one outstanding issue though and that's that when sending a text, it sends immediately, flashes up the bubble saying msg sent, but the vibrate from sending the message will come about 10 minutes after or it'll do it when I turn the screen back on. It's not a biggie but it's a bit weird.
scarey
I have the same prob, but its strange that when pushing the MS-Voice-Controll button the beep comes and everything works perfekt again.
So I don´t need to soft oder hard reset, but it drives me crazy not knowing whether my alarms or notifications do work or not. BUT: I cant believe its a hardware problem.
same problem...
With 3-4 custom rom...
I'm trying with orginal ROM...
Any news?
Hello
I have a diamond htc rom 1.93.412.1ESN since I bought the unit come with serious problems with the display on the screen of alignment "Alinear pantalla" in system menu. Who here has or has the same problem, I already hard reset several times but not resolved, will defect in the unit? can you help me?
* Forgiveness by basic English, I am Chilean living in brazil
are you having a similar problem to this?
http://forum.xda-developers.com/showthread.php?t=438733
i've got the same problem.
When i align my screen it's ok buth 1 hr later when i put my stylus at the lower half of the screen its perfectly ok buth whe i put it at the top the presspoint is allways 1/2 a cm higher then my stylus.
so i have to do it several times a day
That is defect, I had that problem with my 2nd diamond. I tried several different ROM but the problem still there. So I returned it and get a replacement. My new one is perfect.
i had the same problem, i phoned htc who advised flashing with a orange uk, rom, then send to them if it didnt work
flashed it, same problem, so sent it in
just got an email, saying the warranty is void due to the rom being flashed
has anyone got a repair report for this issue
as my only recourse now is to get them to repair under the sales of goods act , as this is a hardware fault and their liability to fix
it is down to them to prove it was not inherantly faulty at the time of sale, but would like as much info as i can get to show that this is a hardware issue that has been experiance by other users