Database Develop

Weird display/screen problem, warranty case, or simply tough luck?

Hi, my sister's boyfriend is having a screenproblem with his TyTN2. Yesterday, he took it out of his pocket, turned it on, and the screen was more or less white, with one blueish "wave" over the screen. Everything else seems to work, he can use the phone, without seeing anything of course.
Now the weird thing: The phone wasn't dropped, there is really no sign of a hit or something. It's pretty the same as this user already described some time earlier inhere (click).
As it obviously seems, this is a TyTN2-problem, and not due to hitting/dropping the device, so, is there a hope to get this replaced on warranty? I hoped to find more threads on the subject "broken screen", especially one matching exactly this case, but until now, I only found the one cited above, beside many others of course about users who caused the broken screen themselves. Am I perhaps overseeing a thread treating this special case?
What possibilities does he have, besides buying a new device, or sending it in to HTC for repair?
I read something about a "ribbon cable" that could be "uncorrectly seated" (click), how probable is it, that this could be the case? And if probable, what cable is this exactly? I looked at one dismantling guide, but there are several "candidates" that could be loose?!
So, I'd be very grateful for every helpful advice, he's convinced he didn't harm his TyTN2, and I believe this, because he always carries it in a protecting Alu-case...
Thx in advance,
Eric

I've also once broken a screen without dropping/hitting the device, but just by it being too "compressed" in my pocket, which bent the screen enough to crack it.
Some screens that don't appear cracked can actually be broken too, but just in a location you don't see (the screen is a bit bigger than the viewing area and the exterior part is where the control chip is).
What I'd do is get a screen on ebay (can find some for about $80) and replace it. That's after disassembleing the device, checking the connections and making sure the LCD is dead.

Well im having the same problem since i got my at&t tilt for just a week. First it became white-ish after turning on out of the standby mode, after 3 times it became total white and didnt get better since then. I got a new lcd from ebay 3 days ago, tried it, same white screen. Now i ordered a new ribbon cable thats the cable that sends the lcd signals to the mainboard.
This is how it looks and where you can order it on ebay:
http://cgi.ebay.com/HTC-TYTN-II-2-P4550-Kaiser-LCD-ribbon-flex-cable_W0QQitemZ110267363535QQihZ001QQcategoryZ14418QQrdZ1QQssPageNameZWD2VQQcmdZViewItemQQ_trksidZp1638Q2em122
It also has the micro sd connection, and the speaker at the ear connection on it.
I expect this item coming this week. I will hope this will fix it.

ok please report the results here, I think I'm going to check that cable in first place too

I sure will report the results.

better of selling it
i had the same problem... i found it easier and more convenient to sell the damaged phone on ebay ($250) and buy a new one from ebay as well ($400). basically, i fixed my screen for $150. think about it

phusio said:
Well im having the same problem since i got my at&t tilt for just a week. First it became white-ish after turning on out of the standby mode, after 3 times it became total white and didnt get better since then. I got a new lcd from ebay 3 days ago, tried it, same white screen. Now i ordered a new ribbon cable thats the cable that sends the lcd signals to the mainboard.
This is how it looks and where you can order it on ebay:
http://cgi.ebay.com/HTC-TYTN-II-2-P4550-Kaiser-LCD-ribbon-flex-cable_W0QQitemZ110267363535QQihZ001QQcategoryZ14418QQrdZ1QQssPageNameZWD2VQQcmdZViewItemQQ_trksidZp1638Q2em122
It also has the micro sd connection, and the speaker at the ear connection on it.
I expect this item coming this week. I will hope this will fix it.
Click to expand...
Click to collapse
As im typing now, the htc tytn2 works again. My problem was the flex cable. Got the new one installed and lcd works again. But take a look to this thread, theres a guy that has also the problem and said just a other lcd worked.
The thread: http://forum.xda-developers.com/showthread.php?t=352486

Broken Diamond display, or what?

Hello there, XDA.
This thread is more for an ensurance for me that I've done nothing wrong when using my phone - and it might show up that some other people have the same problem as I do.
Now, to the thingie. Bought a HTC Diamond about 3 months ago - working just fine. Although about 3-4 weeks ago I realized that when I tilt my screen, I can see some crazy stuff going on... There is two pictures attached and linked to further down.
Anyone else has this problem? Would be lovely to hear what you've done. I sent an e-mail to HTC and the manu... manufactourer-/or~ (spelling :b).
http://img403.imageshack.us/img403/6462/htcbrokenkx4.jpg
http://img393.imageshack.us/img393/2473/htcbroken2wl7.jpg

i haven't got that problem, and that doesn't look good at all for you

jewhaen said:
Hello there, XDA.
This thread is more for an ensurance for me that I've done nothing wrong when using my phone - and it might show up that some other people have the same problem as I do.
Now, to the thingie. Bought a HTC Diamond about 3 months ago - working just fine. Although about 3-4 weeks ago I realized that when I tilt my screen, I can see some crazy stuff going on... There is two pictures attached and linked to further down.
Anyone else has this problem? Would be lovely to hear what you've done. I sent an e-mail to HTC and the manu... manufactourer-/or~ (spelling :b).
http://img403.imageshack.us/img403/6462/htcbrokenkx4.jpg
http://img393.imageshack.us/img393/2473/htcbroken2wl7.jpg
Click to expand...
Click to collapse
That just looks like moisture between the screen protector and the screen itself.

Odd that it's in a perfect rectangle. I've seen this before on a mates LG Viewty (Horrible phone!), but he never followed it up so I don't know what the cause was. It did have a touch screen, but no protector. Perhaps its moisture actually in the screen or a manufacturing fault?
Good luck.

Oh my - I had rectangle on the screen today when I removed the protective front later (brand new phone).
Though It's no longer showing I'm scared its going to become more apparent and eventually become like this.
What is going on with QA and HTC?
There was another exact case like this that I saw this week. Can't really remmeber but do a search and you will find it.

I have the same thing on my Touch Pro, and another user has had the same problem on his (her?) Diamond:
http://forum.xda-developers.com/showthread.php?t=428262
Unfortunately it isn't moisture below the screen protector, but that the touch resistive layer was subject to heavy pressure (eg: being squeezed in the pocket). It shouldn't affect anything in the short term, but in the long run the touch screen might become erratic or imprecise, so you should keep an eye on it.
The store I bought my TPro from doesn't accept returns/exchanges, and so far HTC hasn't replied to my support ticket. Unfortunately I think some of us are going to be left out in the cold. Personally I'm tempted to buy a replacement touch layer and replace it myself, but of course that would void the warranty (even though it doesn't seem to be doing me any good).
If this becomes widespread, there could be a chance for a class action lawsuit (hopefully HTC will wise up and help us out before it comes to that).

Ouch >.<, feeling sad (but somewhat a bit of relief) that some others has the same problem.
Yes, the rectangular shape is very, very odd - since that makes me think that just pressure can create this mess. It feels more like a manufacturing fault.. But, as for fhsieh, HTC hasn't respond to my support ticket.
Wondering if I should call them to get a direct answer.. Hm.

I've suffered this
But in a Touch Cruise I own before. I thought, as said, that this regular shape can only came from a pressure problem.
Loosing my warranty (due to the long time to be repaired here in Spain), I opened it, confirming that was not a problem with moisture (at least in my case). Also I saw the resistive layer poorly sticked to the body, with zones unglued, causing the layer to raise, specially in the bottom edges. This bothered me a lot, because I ended with lot of dirt between the layer and the screen itself, unable to clean.
Maybe that was the problem. If the layer is not correctly assembled it gets an irregular surface (as lightly squeeshed) , yielding this. But, functionally speaking, the screen was performing well, as it should be.
Hope this helps.

It's only humidity... it happens also in my diamond... try to dry it under the sun..(not so good for lcd but it works for me)..

Immanuel01 said:
It's only humidity... it happens also in my diamond... try to dry it under the sun..(not so good for lcd but it works for me)..
Click to expand...
Click to collapse
in a perfect rectangular? that doesn't seems right. although I could try it i guess.. still no answer from HTC Support -.-

jewhaen said:
in a perfect rectangular? that doesn't seems right. although I could try it i guess.. still no answer from HTC Support -.-
Click to expand...
Click to collapse
Yes, it's due to the prefect pressure of the screen, exactly in the center..if you try to press a corner for example near to Start button (with screen off) you should see the spot follow your finger's pressure. So there is a small drop between LCD and screen..(for me)

I had same problem in polaris. Send it for warranty as this is manufacturing fault. Why keep ****??? its htc s fault!?!

Well I thought i was the only one who had this problem till I came across this thread.... it's quite weird it's in a perfect rectangular shape anyone tried removing the protective screen and checkin whether it is the display... but one thing you hve to notice once the display is on we can't see tht on the screen only against a black background can you notice it....

It is the problem of screen protector. You may not see this watermark after you take off the screen protector. Try other good screen protector like Brando, Martin Fields ....

angler said:
It is the problem of screen protector. You may not see this watermark after you take off the screen protector. Try other good screen protector like Brando, Martin Fields ....
Click to expand...
Click to collapse
I tried removing the screen protector and the rectangular shape is still there then I put it in front of an A/C cooler unit and it went away!!!! then after awhile it returned back and the place I live is very hot and humid so I guess it's weather which plays a role....

Dropped the X1! Display stopped working

Guys!
Sad news!
I droped the X1 yesterday while getting out of the car. It was in a pouch. And damm the display does not show up anymore. I get calls and all but the display does not show up atall. I am so pissed at myself. I checked with a local guy and he said the display would cost US$ 52 (apporx) Now that cheap but then he said thats not along with the touch screen. I Wonder how come the display and touch screen are different. Does anyone know?
Also had come across a thread of a X1 being opened. Can someone gimme the link if they know it.
Regards

if i remember i think there was a video on youtube that someone was opening an xperia step by step
the digitizer shouldnt be that expensive

someone who dropped the phone had similar problems.. maybe u can find it and see if there are solutions?

deja vu
Yeh I heard someone else here did that, seems it's quite sensitive to drops, Im guessing maybe the ribbon comes loose or something if the LCD isnt actually smashed? That being said, if it's just the screen, the touchscreen should still work and not need replacing aswell?
I mean if theyre the same piece and not interchangeable surely they would come together?

my touch stop working suddently, but the screen works fine... but the thing is that i doesnt drop the phone... i dont know... im waiting for a change now...

Check this video:
http://www.youtube.com/watch?v=iyGUbxFqvyc&fmt=18
he also disassembles the rear here:
http://www.youtube.com/watch?v=AWDurQrRt-Y&fmt=18

Dropped my X1 phone as well
I had recently dropped my phone as well and the screen also stopped working, but the phone was completely functional. The repairing people told me it would cost me approx $150+ to get it fixed. The next day i decided to turn the phone on again and the screen worked.
So hopefully, the screen will fix itself for you as well

Bummer
It sounds like the connecter behind the screen has come loose - 52 bucks to open it up and put it back sounds about right.
I'd give opening it up a try, although I remember reading the thread when the service manual for opening it was first leaked - the guys said it wasn't easy!
Is it not still under warranty or something?

no warranty?

warranty will fix it
I was the guy who dropped his and had the same problem. Sent it in for warranty (great service I bought in the UK but live in Barbados so I sent it to the US location). Got it back in two and a half weeks fixed for no charge. Mine didn't have any visible damage from the drop though so maybe that made a difference? Good luck with yours!

hey, i remove the screen protector and start working!!!

Repair manuals
http://forum.xda-developers.com/showpost.php?p=2798582&postcount=1

I had same problem, in SE service they change flat cable, cost me 25 euro.

I had the same problem yesterday. Just searching for disassemble example and it works all of sudden today!

my x1 dropped too and the display stopped working ( black screen ) , but ive only called the service and 2 days later i had a new device in my hands for free

my X1 work again!
Hey, thanks for the dissasembly links!
Mine fell down onto stone ground and i had the same symtomes, sounds, calls everything was working but not the display. I dissasembled and reassembled, and it worked again! I think the plug of the ribbon cable connecting the front panel with the mainboard in the back unit was loose.
Cheers!
Screamer

Screen problems

Hey Guys,
Hoping someone can give me a hand here. Just got my wife a refurb HD7 from ebay and all was well until she took the kids to soccer and needless to say, one of them put a bottle of water with the cap half off in the same bag as the phone.
Usually, I'd say I was naffed and just get on with getting a new one but I think the phone has life.
The phone starts up, the lights on the function buttons at the bottom of the screen light up and if I turn the phone a certain way with light around it, I can see the screen and the phone functions. It almost looks like a negative of a photo but the screen just won’t light up.
Anyone have any ideas? Do you think I could change the screen and be good to go or do you think it is more than that?
Any help would be appreciated.
Cheers.

Upgrading to Gingerbread
Hi , Can someone please tell if i can upgrade my HD7 to Gingerbread?
thanks

mobi,
For what you described, the problem regards the lcd. Changing it will most likely solve your problem. Nevertheless more opinions would be welcome as an LCD is not cheap.
zpassionate,
First of all, Gingerbread is not an HD7 upgrade since HD7 runs Windows Phone and not Android.
Second, you can not.
And third, this is not for sure the right thread to discuss this.
Best regards,
Filipe Meireles

cryst_666 said:
mobi,
For what you described, the problem regards the lcd. Changing it will most likely solve your problem. Nevertheless more opinions would be welcome as an LCD is not cheap.
Click to expand...
Click to collapse
Thanks Cryst. Cheap is a relative term. I bought the phone for $225 factory refurbished and it was less than a week after so I guess anything under that is a deal? Not sure if the logic really works but that is my story!

Indeed it is
Tell me, the light is out since the moment you power on the phone or you can see something for a little short time in the moment you power it?
Anyway I missed the part that you could see the screen (sorry, my bad), so the problem could be also from the backlight or the Backlight Inverter.
So in this case either you open the phone and you test it with a Multimeter or you try to find a cell phone repairement store.
Sorry I can't help more but since you can see the screen, the solution is not obvious.

It never lights up at all. I'm pretty sure its the backlight.

So in that case it's indeed a problem from the backlight!
That's tricky to fix at home because the welds are very small, so if you don't have the resources to do it at home, I'm sure you'll find a shop that does it!
Good luck on that!
Best regards,
Filipe Meireles

what you should do to every phone when it touches water or "drowning" remove the battery quickly and if you can dismantle your phone please do so and wipe dry everything try not to blow dry (too hot).If everything is conform dry assemble it back. And it can be use.

Tried the "Phone in container of rice" trick yet?

Nexus 6 Screen Peeling Off

Hi Guys,
I was cleaning my phone the other day when I noticed an ackward gap between the screen and phone. I inspected it and I've just noticed the screen is coming off the phone. I had a look around and it's going from the bottom to the top. Has anyone had this problem?
BTW phone is has been in a pouch for 1.5 years and I can confirm has never been dropped. Given the phone is out of warranty what are the chances Motorola will repair this for free???

rmvembe said:
Hi Guys,
I was cleaning my phone the other day when I noticed an ackward gap between the screen and phone. I inspected it and I've just noticed the screen is coming off the phone. I had a look around and it's going from the bottom to the top. Has anyone had this problem?
BTW phone is has been in a pouch for 1.5 years and I can confirm has never been dropped. Given the phone is out of warranty what are the chances Motorola will repair this for free???
Click to expand...
Click to collapse
Man, did you manage to fix your screen? I am having the same problem here, just like you I was cleaning my phone when I realized the screen was coming off on one side. I know its been some time since you posted this but I am just wondering if you managed to fix it.

I saw this problem on other smartphones, you should check your battery, because on iPhones when it happens when the battery push and finally detach the LCD from the frame

Axel85 said:
I saw this problem on other smartphones, you should check your battery, because on iPhones when it happens when the battery push and finally detach the LCD from the frame
Click to expand...
Click to collapse
Right, it seems to be that issue.
Some early N6 have had battery troubles. Their batteries inflated because of warm which usually makes the back cover taking off.
You seem to have the same problem but pushing the front of the device instead. (back may be well glued)
Don't know if Motorola will take it back. Furthermore, they have been selled to Lenovo since that, so it may be difficult. In Europe, when warranty is over (2 years), you won't get anything from them.
Just stick it back to its position, it's not a big deal. Maybe you'll have to buy some special tape for this.
http://www.ebay.fr/itm/Rahmen-Kleber-Klebepad-Klebefolie-Adhesive-Sticker-Frame-Motorola-Google-Nexus-6-/272109920217?hash=item3f5b03dfd9:g:VH8AAOSwCypWnlXM Something like that. Don't know if it is a special tape or a basic one..