Database Develop

Update for WM6.1 S730 confirmed

I just called HTC europe and they told me an update for s730 is in progress.
they didnt tell me when but sometimes this coming months.

Wicked!
gr. Rob

Wicked! Why didn't you ask when?
gr. Rob

rob205gti said:
Wicked! Why didn't you ask when?
gr. Rob
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i did ask but she didnt know exactly when.. she said in the coming month or 2

Unfortunately I was told the same thing ("about a month or two") about 6 months ago.
HTC support is very disorganized, and even to get that out of them I had to go through about 5 different people, who all spoke very broken English.
I will not be buying another HTC product; ever.

np247 said:
Unfortunately I was told the same thing ("about a month or two") about 6 months ago.
HTC support is very disorganized, and even to get that out of them I had to go through about 5 different people, who all spoke very broken English.
I will not be buying another HTC product; ever.
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frankly .ur reply made me sick.
do u mean u a going to buy another brand who hires good english speaking workers?
after all htc is the brand from taiwan. they speak chinese.

Depending on which departments he was at broken english might not be a good thing. Their offices in Taiwan yes broken english is understandable. But their main customer support line should have a few people if not everyone who can speak english decently. Europe and the North American region have a fair ammount of people purchasing their devices who speak english in one of its flavors.
I think that the language issue hit more upon that user due to the lack of informative people he kept getting transferred to time after time.
(At least I hope that's all it is )

any updates for now?

I'm looking for original S730 ROM.
I have WM6.1 by Alcaline but
-I can't synchronize ActiveSync (corp policy WM only)
-Internet shring don't work
-often freeze
I want rollback to original ROM but can't find it.

neverhood said:
I'm looking for original S730 ROM.
I want rollback to original ROM but can't find it.
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I was downgrading a week ago (for the same reasons). ROM is in Wiki (see bottom of page), i used RUU_Wings_HTC_WWE_1.31.405.1R2_radio_sign_25.62.30.03_1.58.17.02_Ship.

bigsponge said:
frankly .ur reply made me sick.
do u mean u a going to buy another brand who hires good english speaking workers?
after all htc is the brand from taiwan. they speak chinese.
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ur = you are? or did you mean you're? your perhaps?
If I spend a large sum of money on a cell phone, with a warranty, I expect the company to honour it. Being given the run around by people reading off screens with no follow-up is bad customer service. Them not being able to speak passable English is also annoying. Nothing sick or inappropriate about that one champ. If another brand offers me better support, and cares after the customers after the purchase, I will (and did) go that route.
Also, in Taiwan they speak both Chinese and Taiwanese. I visited almost a year ago with some of my co-workers. Just an FYI, bud.

np247 said:
Unfortunately I was told the same thing ("about a month or two") about 6 months ago.
HTC support is very disorganized, and even to get that out of them I had to go through about 5 different people, who all spoke very broken English.
I will not be buying another HTC product; ever.
Click to expand...
Click to collapse
yeah, don't trust the date
I was cheated once and now I won't believe any rom release dates anymore until it is actually released on their site

Email from HTC Support:
"Good Day Thank you for your inquiry about the HTC S 730. Currently there are only plans to upgrade the following devices to Windows Mobile 6.1: HTC TyTN II (Already Available) HTC Touch Cruise HTC S730 There are currently no plans to supply this update for any other handsets. When the update is available it will be in the Support section on www.htc.com under Downloads. Please not that the download is only available for HTC branded handsets, i.e. handsets that are not from a network provider such as Orange, T-Mobile, O2 etc... Please do not reply to this email as this email address is not monitored for replies. Best regards, Tebogo Ndlela HTC Europe"

Drobcek28 said:
Email from HTC Support:
"Good Day Thank you for your inquiry about the HTC S 730. Currently there are only plans to upgrade the following devices to Windows Mobile 6.1: HTC TyTN II (Already Available) HTC Touch Cruise HTC S730 There are currently no plans to supply this update for any other handsets. When the update is available it will be in the Support section on www.htc.com under Downloads. Please not that the download is only available for HTC branded handsets, i.e. handsets that are not from a network provider such as Orange, T-Mobile, O2 etc... Please do not reply to this email as this email address is not monitored for replies. Best regards, Tebogo Ndlela HTC Europe"
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Funny. I was given the exact same reply yesterday.
Only thing that bothers me is that the upgrade for the TyTNII has been released some time ago (correct me if I'm wrong) and the upgrade for the Touch Cruise has also been released several weeks ago. They don't mention the upgrade for the Touch Dual which has also recently seen daylight. So I hope they know what they are talking about. Anyway it gives some hope though.

I doubt it'll be any better than Alcaline's excellent version.

The cooked are crap only the SMS chat owns

Official new ROM out
So, the update file is finally posted on the HTC web site.
I installed, and it seems to run fine, but too early to give a final opinion. Memory management 'feels' better.
BTW: Where in the version numbers does one see it's really 6.1? And is there a list out there of improvements over 6.0?

Hi Hfrank,
version number: start -> settings -> about -> in top of screen.
Is there an sms-chat in the update?

"About" only shows: Windows Mobile 6 Standard
CE OS 5.2.1622 (Build 18128.0.4.4) - so not easy for someone like me to see the exact version (if I didn't know better I'd think OS 5.2 means WM 5.2, not 6.0 or 6.1 .
"Is there an sms-chat in the update?"
Haven't found one yet.
The more I think about it, it seems this is a bugfix update, but not update to 6.1...?

Hi
There isn't coming any 6.1 update for this phone. On the swedish site www.mobil.se there was a couple of weeks ago a chat with Christer Högström from HTC.
I asked him when the 6.1 update was to be released and the answer in swedish was:
"Det var planerat att uppgrader S730 till Wm6.1 men med den minnes kapasitet som finns på produkten blev det lite svårt att ge kunden en bra upplevelse. Där emot kommer vi med en Standard uppdatering till S730 om ca 2 veckor som förbättrar radio stabiliteten."
Quick translation: It was planed to upgrade s730 to WM 6.1 but with the memory capacity on the product it became hard to give the user a decent user experience. But we will come with a standard update that will improve radio stability.
Heres is the chat: http://www.mobil.se/ArticlePages/200810/28/20081028094638_MOB813/20081028094638_MOB813.dbp.asp
Sorry guys!

There will be no official wm6.5 update!

Hi,
I emailed HTC recently asking them about a wm6.5 update, since I was told over the phone by HTC that a 6.5 update will be released for the diamond as the "Software Dept." is working on it.
I also asked if they went going to update it, was there a chance of a android firmware
So I got a email back yesterday ( 17 Jan 2010)
Thank you for contacting HTC Customer Service Support,Matthew.
We hope you are well. We greatly appreciate your time in sending us this email.
HTC provides software upgrade for the following models: Touch Pro2, Touch Diamond2 and Snap. These models are entitled for WM6.5 by Microsoft’s upgrade package as the models were launched just before WM6.5 was released. We regret to inform that this upgrade package is not available for models prior to the abovementioned 3 models.
However, what we can do is to forward your request to the appropriate dept. For now though, there are no plans yet. We shall take down your email address, ----------, and keep it on our active file. Once we have news in the future regarding its availability, we shall notify with you via phone or email.”
Should you wish to call us instead, please feel free to do so, and refer to ticket# *********
HTC AU Support hotline is + 1300 482 482 ,
business hours are from 8am to 8pm AU
time, Monday to Saturdays, except public holidays
Thank you again, for taking time to send this email.
There you go.
I Really hope that a good cooked version of Android can be made.

Hi,
Can you post the email address.
If we all send emails then they might change their mind.

EMAIL THEM
ITS
ContactUs[at]htc.com

Gingerbread upgrade coming June (SG)

According to HTC, Gingerbread upgrade for Incredible S will be on June for Singapore.
"Dear Alexander,
Thank you for contacting HTC.
With reference to your query, Incredible S may receive upgrade to Android 2.3 in June this year.
Thank you for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us again.
We look forward to be of service to you again"
That's pretty slow, my opinion.

Better late than never? LOL

June....I hoping we got the update in April. I guess June is about right. These next 2 months the phone should be out there more in one variation or another in the Canada, the States and some more places overseas.

In my opinion to HTC's reply is earliest is June.

ltcaugust13 said:
In my opinion to HTC's reply is earliest is June.
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Click to collapse
True ....

If it will be as with the Hero, then the update will be released at Christmas time, at best

This has alreayd been posted before:
http://forum.xda-developers.com/showthread.php?t=1014937
and I'll say what I said there again. Customer services just give a generic date, until HTC make an official announcement, they don't know anymore than we do. I have already seen a couple of leaks of the GB rom floating about (nothing that can be publicly released or flashed due to NDA's) but I can't see any reason for it not being sooner

When it launches as the droid incredible 2 here in the states it will have gingerbread pre-loaded, so there would be no excuse to not have the INCs on GB before that, verizon ad's a ton of crapware to the device and not to mention cdma vs. gsm, we should get gingerbread before the Dinc2, at least I hope so.

Hello Internet Sharing

Hi everyone I recently update my HD7 and i found the good news in the settings, finally HTC added the internet sharing, enjoy everyone

Awesome!!!
This is awesome! Plugged in, update was there, WiFi sharing! Thanks for the heads up!

I sure hope Tmobile don't yank this!

That's fantastic !

Still nothing. Plugged my phone and Zune says its up to date :|

still nothing for me too. unbranded singapore version

Seems that not everybody is getting these notifications for the 7740.16 & HTC firmware updates. Has anybody have already received it in Spain?
My current setup
Unbranded HTC HD7 T9292
OS version: 7.10.7720.68
Firmware revision number: 2250.21.40502.401
Hardware revision number: 0002
Radio software version: 5.69.09.29a_22.50.50.21U
Radio hardware version: A.102.0.D4
Bootloader version: 4.05.2250.0(129185)
Chip SOC versión: 2.2.5.0

Last night my mozart got the update of internet sharing but still nothing for my HD7..

Same here, our Mozarts have all got the update, our HD7s have not. All of them have had the HTC Euro unbranded rom installed.

I've had my HD7 since launch day in Oct 2010 and been happy so far but I'm getting fed up waiting for the internet tethering option now (unlocked HD7 using o2 sim).
I know it might be off topic but does the lumia have the tethering option enabled?
btw, I had a conversation with HTC asking them where the upgrade is and got this reply
"Thank you for your email. I understand your disappointment and I'm sorry for not having any more information on the matter, if and when HTC will release this update for unlocked and unbranded devices it will be announced on the HTC Facebook page. I would advise to check there for any upcoming news relating to the specific update you wish your device to be updated to. I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact me again. If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete"

so unlock/unbranded not given ICS? why is that? very dissapointed

Microsoft always does this - come up with something amazing, and somehow manage to screw it up. It's a talent of theirs Why microsoft, why?

tc4101 said:
so unlock/unbranded not given ICS? why is that? very dissapointed
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adilaslam said:
Microsoft always does this - come up with something amazing, and somehow manage to screw it up. It's a talent of theirs Why microsoft, why?
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Click to collapse
Why dont you just update via the official cab thats posted on xda.. Rather than waiting. Look for the official 7740 update cab.

it has nothing to do with 7740, most of us already recieved the latest OS update...

Hi,
same here. Unbranded european HD7 and got the 7740 a few days ago but still no firmware update. I got a ticket opened with the HTC support and they told me that it may take up to 4 months (!) to get all phones updated. I think as soon as they deliver the update to microsoft for distribution to the customers they have no longer influence on when a certain phone gets the update. That's why they told me this rediculous time.
I prepare myself for waiting a bit longer now as MS is still busy delivering the OS update and I believe that they will deal with the manufacturer updates once thats done.
Cheers ... gooselk

Very specific advice regarding htc service

You can view my old post here to get an idea of my problem http://forum.xda-developers.com/htc-one/general/abysmal-htc-service-t2868185
The mod said I have to ask for SPECIFIC advice so here goes :
I have now been BANNED from posting or commenting on HTC Italia on facebook.
Last I spoke to HTC on the phone, I was given a regional manager for italy and malta who invited me not to call him again because he is a busy man,
I have email HTC's international relations at [email protected] at the behest of HTC United States online support, who suggested I email them and that I seek legal action against HTC in italy via a consumer protection agency.
I am trying to pressure HTC to intervene in this issue by posting on their official facebook page (not htc italia, just HTC)
Does anyone have any advice for me ? What should I do ? Should I actually file a claim against HTC Italy ? Or should I wait and see if they cave in from the pressure ?
I am certain that I am legally absolved of all responsibility because HTC chose an uninsured shipping option, therefore the courier did NOT check the integrity of the phone. I have been lied to repeatedly by HTC italy's management therefore speaking to them is not really an option
Help anyone ?

ieldra said:
Help anyone ?
Click to expand...
Click to collapse
General section
What goes here
Guides, Collections, Tutorials (can also be posted in Q&A)
General information about the device
Tips and Tricks
Every general discussion about technical aspects of device
What does not go here (by far an uncomplete list, just some examples for topics that are not tolerated)
Everything prohibited by above linked forum rules.
"Whis is the best rom for this device", "Is this rom better than that" (always subjective, prone to fanboy wars)
Device comparison threads "Which is better: iphone or this phone" (see above)
"What was your last phone/will be your next phone" (Off-Topic to this phone, post that in OT-Forum)
"Hello"/"Goodbye"/"Merry Christmas,Easter,Hannukkah, whatever" (Obviously OT, just imagine every user posts that)
"I'll never buy HTC again", "Why HTC/Samsung/whoever sucks" and all other "hate"-threads (Tell that those guys, not us)
"Help!", "How do I...", "Why..." and all other Questions (belong in Q&A)
Click to expand...
Click to collapse
Please next time use the Q&A thread if you want to ask any questions or if you need any advice. -->thread moved I have read your other thread and I understand your frustration but this forum is not the right place to post complaints against HTC, like said in the forum rule quoted above, "tell those guys (HTC), not us". If you are 100% sure of everything you are saying and HTC don't want to help you then go ahead and take the necessary actions (for example, filing a complaint to your local consumer protection agency). Unfortunately, we can't help you with this kind of "legal/warranty/find-the-guilty" issue here. You may want to continue to argue with them, I'm almost sure that if you take "legal actions" to get your phone back and repaired, this will take a very long time.
Hope you'll get your device soon and good luck.

ieldra said:
You can view my old post here to get an idea of my problem http://forum.xda-developers.com/htc-one/general/abysmal-htc-service-t2868185
The mod said I have to ask for SPECIFIC advice so here goes :
I have now been BANNED from posting or commenting on HTC Italia on facebook.
Last I spoke to HTC on the phone, I was given a regional manager for italy and malta who invited me not to call him again because he is a busy man,
I have email HTC's international relations at [email protected] at the behest of HTC United States online support, who suggested I email them and that I seek legal action against HTC in italy via a consumer protection agency.
I am trying to pressure HTC to intervene in this issue by posting on their official facebook page (not htc italia, just HTC)
Does anyone have any advice for me ? What should I do ? Should I actually file a claim against HTC Italy ? Or should I wait and see if they cave in from the pressure ?
I am certain that I am legally absolved of all responsibility because HTC chose an uninsured shipping option, therefore the courier did NOT check the integrity of the phone. I have been lied to repeatedly by HTC italy's management therefore speaking to them is not really an option
Help anyone ?
Click to expand...
Click to collapse
don't you have a way to stop payment on the phone ?
did you pay in cash ? if you used a credit card just refuse the payment and let HTC take it up with them.

ieldra said:
You can view my old post here to get an idea of my problem http://forum.xda-developers.com/htc-one/general/abysmal-htc-service-t2868185
The mod said I have to ask for SPECIFIC advice so here goes :
I have now been BANNED from posting or commenting on HTC Italia on facebook.
Last I spoke to HTC on the phone, I was given a regional manager for italy and malta who invited me not to call him again because he is a busy man,
I have email HTC's international relations at [email protected] at the behest of HTC United States online support, who suggested I email them and that I seek legal action against HTC in italy via a consumer protection agency.
I am trying to pressure HTC to intervene in this issue by posting on their official facebook page (not htc italia, just HTC)
Does anyone have any advice for me ? What should I do ? Should I actually file a claim against HTC Italy ? Or should I wait and see if they cave in from the pressure ?
I am certain that I am legally absolved of all responsibility because HTC chose an uninsured shipping option, therefore the courier did NOT check the integrity of the phone. I have been lied to repeatedly by HTC italy's management therefore speaking to them is not really an option
Help anyone ?
Click to expand...
Click to collapse
When it comes to warranty returns it is your responsability to make sure it get to them the same way you have it and without any proof that it was done by the courier, there is nothing you can do.

zelendel said:
When it comes to warranty returns it is your responsability to make sure it get to them the same way you have it and without any proof that it was done by the courier, there is nothing you can do.
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Click to collapse
Yeah except htc told me to send it by courier, they contacted the courier ; I've spoken to consumer protection and it seems im in the right

ieldra said:
Yeah except htc told me to send it by courier, they contacted the courier ; I've spoken to consumer protection and it seems im in the right
Click to expand...
Click to collapse
Odd. That maybe the way they do it there.
I am really sorry you are going threw this. HTC is normally very good about things like this.

Yeah I honestly just blame the people managing the technical service here, they're just incredibly rude! I'm going to call HTC in Taiwan in an hour and see if I can get this sorted out !

Update: HTC Italy have now admitted to having the responsibility for damaging my device, they told me my device will be fixed under warranty as returned to me 'as new', I'm gonna call HTC Taiwan just to double check that they don't have to send me a new device.
Given the experience I just had, if you ever find yourself in a similar situation my advice is BOMBARD them with complaints and post on their public facebook pages until they take you very seriously