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I SENT THIS E-MAIL FOR MORE THAN 15 HTC MAILS.
After months of complaining HTC still ignores the problems..
This is not spam.
READ the sites below and PASS to your superiors.
http://htcclassaction.org/
http://htcdriver.com/
After months of complaining HTC still ignores the problems..
DO SOMETHING!!
I GOT THIS ANSWER:
Customer email address: [email protected]
Thank you for your enquiry concerning the HTC device.
HTC are aware of the websites which you have kindly provided links for, however, we currently cannot comment on the matter.
Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/csbyphone.html
Best regards,
Freyja
HTC Support
[email protected]
http://www.htc.com
Finally HTC admits but not comments..
Pfff..I just called them..They are so arrogant! "Yeah we are aware of the problem" Just a standard aswer.. " look at the website for updates" bladiebladie bla..
Htc are aware?
dey no speechy gewd inglish
Of course they know the issue, they made it, they just say that it's to be "confirmed" because it's easier to deal that way with a problem.
They know it exists, they probably know how to fix it, but I bet that won't be paying ATi for the drivers rights, the "pressure" from the sites may help in this, but I see no good closure to this ahead
eskostar said:
They know it exists, they probably know how to fix it, but I bet that won't be paying ATi for the drivers rights, the "pressure" from the sites may help in this, but I see no good closure to this ahead
Click to expand...
Click to collapse
You want to read the last page (or two) of the HTCClassAction.org topic
why? does it say they are fixing it now?
I think there are a lot of people jumping to conclusions here about the driver issues. Nobody has any "real" information from HTC to conclude anything. HTC is a very capable company and must have reasons for the lack of video drivers.
The only thing that is for sure, is that HTC is aware of the problem.
With that being said, I will be chatting with a good contact at HTC later this week regarding the video issues. I will share whatever my contact deems non-confidential and allows me to share.
Do we really need *another* thread on this?
ray6 said:
I think there are a lot of people jumping to conclusions here about the driver issues. Nobody has any "real" information from HTC to conclude anything. HTC is a very capable company and must have reasons for the lack of video drivers.
The only thing that is for sure, is that HTC is aware of the problem.
With that being said, I will be chatting with a good contact at HTC later this week regarding the video issues. I will share whatever my contact deems non-confidential and allows me to share.
Click to expand...
Click to collapse
you are wasting the internet.
Be sure to read everything at www.htcclassaction.org before.
It's a serious website, with information gathered all along the way.
jym04 said:
Be sure to read everything at www.htcclassaction.org before.
It's a serious website, with information gathered all along the way.
Click to expand...
Click to collapse
Ya I'm aware of that site and have read through everything. I'm sure HTC has too.
Hi all
Anyone out there come across any FAXing utility that actually works on the Kaiser? I have tried both Mfax and TrueFax and neither work. Now, I mean true faxing utility using the phones radio not Faxing via internet.
Thanks, Kyri.
I always thought that was carrier dependant. If I remember correctly when I used to in the past long ago with Cingular I was only able to when I had Circuit Switched Data (CSD) enabled on my account that alloed my phone to be used as a dialup modem. But I haven't seen Cingular/ATT offer that service for some time now. Not sure about other carriers.
Please refer to this thread: http://forum.xda-developers.com/showthread.php?t=380509
Hi guys
Thanks for the feedback, I checked out the threads, but other than confirming that others have had the same problems, not much help.
Even after enabling CSD, there is a need for FAXing software that works on the Kaiser.
I questioned Trufax support and here is their answer…
Unfortunately we cannot support the WM 5.0 / 6.0 Pocket PC Phones at the moment. The problem is that we need technical support from the respective device manufacturers and this support is not given at the moment. We were working together with High Tech Computer for their devices (MDA, XDA, i-mate, etc.) but this was only for WM 2003 OS and they stopped supporting us with WM 5.0 cause faxing was not an issue of importance for HTC and the net providers anymore.
(another round of applause for HTC I guess. Shame on you for laughing at me, again. I will take my money elsewhere next time. I have noticed over the past year that the professional end Nokia phones are looking good and getting better all the time.)
Regarding Mfax, well that software just locks the phone a reset is required, hmmm!
So please the question remains, Does anyone out their know of any FAX software that actually works on the phone (CSD aside that is)?
Thanks, Kyri.
kdemetriou said:
Hi guys
Thanks for the feedback, I checked out the threads, but other than confirming that others have had the same problems, not much help.
Even after enabling CSD, there is a need for FAXing software that works on the Kaiser.
I questioned Trufax support and here is their answer…
Unfortunately we cannot support the WM 5.0 / 6.0 Pocket PC Phones at the moment. The problem is that we need technical support from the respective device manufacturers and this support is not given at the moment. We were working together with High Tech Computer for their devices (MDA, XDA, i-mate, etc.) but this was only for WM 2003 OS and they stopped supporting us with WM 5.0 cause faxing was not an issue of importance for HTC and the net providers anymore.
(another round of applause for HTC I guess. Shame on you for laughing at me, again. I will take my money elsewhere next time. I have noticed over the past year that the professional end Nokia phones are looking good and getting better all the time.)
Regarding Mfax, well that software just locks the phone a reset is required, hmmm!
So please the question remains, Does anyone out their know of any FAX software that actually works on the phone (CSD aside that is)?
Thanks, Kyri.
Click to expand...
Click to collapse
I don't want do be annoying but your question belongs to the software section and should therefore be asked in the thread I mentioned above. Why opening a redundant thread in the wrong section?
Hey (not so) deep thought. Wrong section may be, redundant only with hind site. Rude yes, Annoying certainly! unnecessary definitely.
kdemetriou said:
Hey (not so) deep thought. Wrong section may be, redundant only with hind site. Rude yes, Annoying certainly! unnecessary definitely.
Click to expand...
Click to collapse
I just stated my opinion. You are attacking me personally, so everyone can decide for himself who is rude. But continue your redundant thread in the wrong section. I don't have to read it anyway and maybe you can flame with the mods. I'm not available for that ****.
eFax on wireless
kdemetriou said:
Hi all
Anyone out there come across any FAXing utility that actually works on the Kaiser? I have tried both Mfax and TrueFax and neither work. Now, I mean true faxing utility using the phones radio not Faxing via internet.
Thanks, Kyri.
Click to expand...
Click to collapse
How about eFax?
Hi Cushcalc
Thanks for the efax link. It’s not quite what I had in mind. See I travel lots, go for months without needing a fax and then along comes a need to use fax for a couple of weeks until something else is arranged.
So I don’t want to start an online service and have the overhead/time/think about keeping up the subscriptions for months until I next need it.
Ideally I want to send/receive faxes via radio direct without all this overhead, you know satisfy the need for those couple of weeks and then forget about it till next time.
Mfax and TrueFAX have the right idea. It seems at least for one company however, that the non disclosure policy of HTC has basically prevented them from upgrading their products to run using Windows Mobile version 5 and 6. Sad and petty on HTC’s side I think. From my perspective, well no one likes a bully do they.
Regards
fax
do any of these programs help?
http://www.mobilefan.net/Pocket-PC.nsf/Download-Free-Software/Printing-Fax
kdemetriou said:
So I don’t want to start an online service and have the overhead/time/think about keeping up the subscriptions for months until I next need it.
Click to expand...
Click to collapse
Well, I made an eFax account something like 3 years ago for fun, never used it, and it still exists and I receive a reminder email about it every few months. I wouldn't consider that as having to spend time to keep it up...
I remember sending a fax with an HTC device, but it was indeed still on PPC2003 with my BA a few years ago.
And I'm pretty sure the software vendor you mention is a bit quick at blaming HTC, they could as well get the WM5/6 API info from Microsoft.
DeepThought said:
I don't want do be annoying but your question belongs to the software section and should therefore be asked in the thread I mentioned above. Why opening a redundant thread in the wrong section?
Click to expand...
Click to collapse
Perhaps you should let the mods decide what belongs where.
I too have had problems finding a suitable solution for faxing on my Tilt... AND editing the PDF format I get the faxes in...
You can at least receive faxes on your phone by email with Ringcentral.... I havent found a good email to fax program that might be the best you can do
So much for any support from iNavCorp! Here is the time line of events which began with the opening of a Service Request with iNavCorp on Thursday, August 28th.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Description of Problem - I have Windows Mobile 6.1 on my AT&T Tilt Pocket PC. iGuidance recognizes my internal GPS, obtains signal lock on satellites without a problem, but does not automatically refresh the map. I know for a fact that this is not an issue between iGuidance and the devices\'s \'built in\' GPS receiver because the GPS Info screen displays in \'real time\' (speed/coordinates etc. all match up with movement and speed of vehicle). It appears to only be an issue with the map display, which will no longer display movement in \'real-time\'. It will capture a given map location and speed, and hold them until the screen is manually refreshed. I am familiar with the \'panning mode\' for the map, and am certain that it is not the issue as I am not viewing the map in panning mode. I see no updates available, other than your recent v4.02 update, which I have applied. The problem still remains. Your assistance would be greatly appreciated, as I am sure there are many others with this identical issue. I have paid good money for navigation software that is at this time, completely useless. I look forward to your prompt response. Sincerely, Jeff Spencer~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~...followed by their reply, received late afternoon on Friday, August 29th
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Hi Jeff:
iGuidance worked fine w/ the built-in gps in HTC until recently after HTC released their new ROM w/ wm6.1. W/ this new ROM on your Tilt, iGuidance will now only work w/ either an external GPS, or w/ the built-in gps but by using the universal serial port driver provided through a 3rd party program such as GPSGate from www.franson.com instead. If you choose to go w/ the 2nd option, please note that the basic version would be sufficient.
Thank you and we apologize for the inconvenience.
Support Team
www.inavcorp.com~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~....and finally my reply to them
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~The very reason that I picked up the Tilt was so that I would not be required to carry around additional components.
Thanks for what you ridiculously refer to as support.
To tell you the honest truth, I am now highly dissatisfied with iNavCorp and your product. I would expect at the very least (at least from a reputable company that stands behind it's product) a forthcoming patch, or work with the phone vendor to provide a patch, that would provide a no-cost universal serial port driver to correct the issue with your application. I now see how well you stand behind iGuidance and will invariably sell it off. Furthermore, as a Systems Administrator with [national company name omitted]., I will have no trouble whatsoever going out of my way to disparage your product and use this instance as an example as to just how poor the support is with your company and how inflexible your product is.
Furthermore, as a member of such forums as; GPS Passions, AT&T, and XDA Developers, I fully intend to post both my request for support and your reply, as stated below to each and every one of these forums and strongly urge others to do the same.
Honestly, did you see NVIDIA say "sorry" to Windows customers who had upgraded to Microsoft Vista? I don't think so. Stand behind and support your product, or face the backlash of the consumer.
Sincerely,
Jeff Spencer
Verona~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~I have made good on my words to iNavCorp. I now urge anyone else as irritated (perhaps mentally disturbed) as I am, to make their voices heard by opening service requests on their own. Sure we can install GPSGate on our devices, or purchase an external GPS receiver, but what kind of response is it from a company to direct customers of their product to do so!! As stated in my reply to them, would NVIDIA have told it's customers "too bad", but you can purchase something else because you chose to upgrade to Windows Vista and now our graphics card won't work as advertised? HELL NO!!!
...okay, time for me to grab a beer and cool off.
Regards,
Spence
Here is an update - iNavCorp's reply to me
Hi Jeff:
Please note that the incompatibility is not between iGuidance and windows mobile OS, but only between iGuidance and the HTC driver. Further, HTC's new ROM was released much later after iGuidance v4 was released, and being a small company, HTC will not be able to work us on our request. Our programmers have been looking at this issue and if a solution may be determined, we will make sure it's included in iGuidance 2009. If not, we will continue to include the incompatiblity w/ HTC on our website as we do now to minimize their inconvenience.
Thank you.
Support Team
www.inavcorp.com
My reply
iNavCorp,
Please excuse my error, it is indeed HTC and not AT&T's hardware, however HTC is far from the small company that you described as "being a small company, HTC will not be able to work us on our request".
HTC makes over 80% of mobile phones running the Windows OS. Please read up on HTC and educate your staff on this 'small company'.
http://www.htcamerica.net/about/default.html
I shall contact HTC and pursue this with them, and ask them why they are too small to work with correcting an issue with your product.
As for my chances of purchasing iGuidance 2009 if you can't support your current product? ...I'd say the chance of that is about as good as my chance at winning a write-in campaign for the 2008 presidential elections.
Thank you for providing me with another opportunity to post and ridicule your poor customer support.
Jeff Spencer
a second reply that I had received while typing my reply
Hi Jeff:
Please note that the incompatibility is not between iGuidance and windows mobile OS, but only between iGuidance and the HTC driver. Further, HTC's new ROM was released much later after iGuidance v4 was released, and being a small company, HTC will not be able to work us on our request. Our programmers have been looking at this issue and if a solution may be determined, we will make sure it's included in iGuidance 2009. If not, we will continue to include the incompatiblity w/ HTC on our website as we do now to minimize their inconvenience.
Thank you.
Support Team
www.inavcorp.com
My follow-up reply
I apologize for the terse nature of my prior message. I have just realized that I have mis-understood your comment about being a small company.
I believe the reply you had sent me (below) was worded in such a way that left the impression that you were referring to HTC as a small company.
I have later received a message indicating that you are working on identifying the incompatibility and provide a fix. I appreciate that, I really do, however please don't preach to me about not being able to be 100% compatible. iGuidance 4 was compatible with my AT&T Tilt, and now it is not. As a customer, I do not care, who made what driver change at what point in time. The fact of the matter, as your product, you are obligated to support it. Simply removing every device that changes from your list of compatible products will do little other than shrink your install base and alienate your paying customers.
I thank you for your attention to this issue, and look forward to an agreeable solution.
Jeff Spencer
Verona
I'm done for now. I am planning to contact HTC, to make them aware of the issue and ask if they can put one of their support team members in touch with iGuidance, but I've a 5 year old to put down for the night, followed shortly after by myself.
Cheers,
Spence
Joe has already corrected this.
Search iGuidance in these forums and you will find it.
cyjeff said:
Joe has already corrected this.
Search iGuidance in these forums and you will find it.
Click to expand...
Click to collapse
Thanks cyjeff, I had done that, but hadn't seen anything recent. I must have been too specific in my search. I've checked iNavCorp's site and the now have the issue listed as an incompatibility that they are working on.
**** Note: iGuidance is incompatible w/ the new ROM released by HTC which enabled the internal gps chip. iGuidance will continue to work with an external gps receiver while using PPC6800/Mogul, but in order for iGuidance to work w/ the internal gps, user will need to download/purchase Franson's GPSGate (express or standard version) via http://franson.com/gpsgate/
Click to expand...
Click to collapse
Regards,
Spence
Thanks again cyjeff!
It took a bit to find it, but after searching on "iGuidance" and "Joe", I've got Joe's work-around.
Here it is for anyone else stumbling upon this thread.
http://forum.xda-developers.com/showpost.php?p=2114969&postcount=40
Thanks,
Spence
SpenceJT said:
Thanks again cyjeff!
It took a bit to find it, but after searching on "iGuidance" and "Joe", I've got Joe's work-around.
Here it is for anyone else stumbling upon this thread.
http://forum.xda-developers.com/showpost.php?p=2114969&postcount=40
Thanks,
Spence
Click to expand...
Click to collapse
You are welcome.
It works like a champ... I have used it myself.
Funny iNavCorp appears to have been out-done by an enterprising developer posting in forums!
I've installed the cab and am off to do some testing. I have no doubt it will work. I am thankful that we've got a forum such as this, where people can assist each other. I'll have to donate or send a 'cookie' to this "Joe" guy!
Regards,
Spence
SpenceJT said:
Funny iNavCorp appears to have been out-done by an enterprising developer posting in forums!
I've installed the cab and am off to do some testing. I have no doubt it will work. I am thankful that we've got a forum such as this, where people can assist each other. I'll have to donate or send a 'cookie' to this "Joe" guy!
Regards,
Spence
Click to expand...
Click to collapse
Well, you can put them in the same boat as the guys from ATT, HTC, Microsoft and a multitude of other software providers that get "help" from the volunteers here.
Good luck getting any kind of real support from iNav. After spending a couple hundred on what they call "updates" which are minor bug fixes, I will never spend a dime on this company. When I purchased version 3, WM6 came out which was incompatible with this version. Instead of releasing a fix, iNav released version 4 which is no different than version 3 (slightly newer map), and charged $80. When I initially had problems with version 4 getting to work, I always got generic email telling me that it was either my phone or the OS i was running.
I am not even sure how many programmers they have. It might be a one person venture under the disguise of "Corp". If they are such a small company, they should not call themselves a Corporation.
actually, v4 is a big step forward w/ TTS. But with a big step backward by taking out the option to cut map.
BTW, where do you get 4.02 update and what's being update/fix in this release?
Did you guys also notice the single post in that thread about the DNS server change that also corrects the problem. There is another thread out there about this as well. If you change your DNS servers to Open DNS, vs using the default that ATT is providing, for whatever reason it fixes the issues w/ iGuidance. I'm still running 3.0.1 but planning on upgrading to 2009 when it's available.
Anyway, just thought I'd mention that, it's the route I went rather than the other options...using Open DNS isn't such a bad idea anyway.
Chris
Thanks This worked great for me. I will have to rethink my next iguidance purchase. I think they are going to force the ole' extra SD Card like garmin does.
AT&T plus iGuidance = Headache
verendus said:
Good luck getting any kind of real support from iNav. After spending a couple hundred on what they call "updates" which are minor bug fixes, I will never spend a dime on this company. When I purchased version 3, WM6 came out which was incompatible with this version. Instead of releasing a fix, iNav released version 4 which is no different than version 3 (slightly newer map), and charged $80. When I initially had problems with version 4 getting to work, I always got generic email telling me that it was either my phone or the OS i was running.
I am not even sure how many programmers they have. It might be a one person venture under the disguise of "Corp". If they are such a small company, they should not call themselves a Corporation.
Click to expand...
Click to collapse
I agree so much with everything you said. I spent $69.00 on my program about 3 years ago and I'll never give them another dime. Thank God for Joe and if I had it to do over again, I'd buy CO-PILOT LIVE. What a nice looking program that is.
I've seen similar posts but they're quite outdated now, does anyone know if the HTC One 64GB edition is available to buy sim-free in the UK ? I want the HTC One but not the 32GB version and don't want to have to wait for a few months to get one, otherwise I might just end up getting the S4.
Anyone know of any sites or places doing the 64GB?
Cheers
As far as I know, the 64gb models is only avaliable in Asian countries for now. It could be months until it's avaliable for the rest of the world.
The HTC One is only available in Taiwan, I'm not sure anywhere else has it in Asia.
The S4 is only 16gb with 12gb useable. Also that 12gb is all the space available for installing apps and games. The memory card can't be used for apps.
I got the 32gb One and will buy a 64gb when out. But surprisingly I'm managing just fine with the 32gb.
http://www.amazon.co.uk/HTC-One-64GB-Free-Smartphone/dp/B008V7ENVQ/ref=reg_hu-rd_add_1_dp
Sorry wrong url
Ycb04 said:
http://www.amazon.co.uk/HTC-One-64GB-Free-Smartphone/dp/B008V7ENVQ/ref=reg_hu-rd_add_1_dp
Click to expand...
Click to collapse
That links to the HTC One X 64gb!
I think its safe to say uk won't be getting it
Htc will prob release a one + at some point to make more cash.
Sent from my GT-I9505 using xda premium
I will update this thread shortly. Speaking to HTC later.
Sent from my HTC One using xda premium
Message from htc I received today -
Dear Matt,
Thank you for contacting HTC regarding the HTC One.
My name is Ciprian and I am a Technical Support Agent for the HTC Written Team.
Regarding your question, for the moment we do not have any information regarding the availability of this mode on 64 GB, and you may want to check our website for updates, or subscribe to our newsletter. Also, regarding the Developer edition phone, I wouldn't suggest you to buy it, because these phones aren't built for the public, they are only for developers, and the phone won't have certain features, or it will be optimized for debugging/development, even though if it's unbranded, it will work in the UK.
I appreciate your patience so far, I hope this answers your question, and if you have further questions, please do not hesitate to contact us again.
To let me know I have successfully answered your query, please follow the link below to close your enquiry, you will have the opportunity to leave feedback about your experience contacting me today.
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Ciprian
HTC
Sent from my GT-I9505 using xda premium
Typical non helpful canned response, he might have well shrugged and said dunno.
And wtf is this:
"I wouldn't suggest you to buy it, because these phones aren't built for the public, they
are only for developers, and the phone won't have certain features, or it will be optimized
for debugging/development, even though if it's unbranded, it will work in the UK"
Click to expand...
Click to collapse
Sounds like he doesn't know anything about Android or the HTC One.
This is a better reply.
Thank you for contacting HTC regarding your HTC One.
My name is Katrine and I am a Technical Support Agent for the HTC Written Team.
I understand that you would like to buy the HTC One with 64 GB memory available. Unfortunately, this phone is not being sold as of yet, we are expecting it to be soon. You can visit www.htc.com, and then chooe HTC One, click buy, and you get a clear view of your buying options reckommended by us.
So best hang on.
Sent from my HTC One using xda premium
Htc one 64g £402????
Hi , I'm pretty sure this is some sort of scam but I thought i'd check with you guys first.
Seems just too good to be true , on the site eonline stores they are selling the htc one 64gb for £402
That seems crazy as the only other UK seller I can find are mobicity are and its £720 (which is a bit steep)
Heres the link :
eonline-store.com/en/194-new-htc-one-64gb.html#/color-white/disk_space-64gb
Thankyou for your time
HTC One 64GB LTE in the UK for ... £719.99
http://www.mobicity.co.uk/htc-one-64gb.html
june
ipmanwck said:
Message from htc I received today -
Dear Matt,
Thank you for contacting HTC regarding the HTC One.
My name is Ciprian and I am a Technical Support Agent for the HTC Written Team.
Regarding your question, for the moment we do not have any information regarding the availability of this mode on 64 GB, and you may want to check our website for updates, or subscribe to our newsletter. Also, regarding the Developer edition phone, I wouldn't suggest you to buy it, because these phones aren't built for the public, they are only for developers, and the phone won't have certain features, or it will be optimized for debugging/development, even though if it's unbranded, it will work in the UK.
I appreciate your patience so far, I hope this answers your question, and if you have further questions, please do not hesitate to contact us again.
To let me know I have successfully answered your query, please follow the link below to close your enquiry, you will have the opportunity to leave feedback about your experience contacting me today.
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Ciprian
HTC
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
any news for E.U. mkt ?
tks gio.