Related
Frat.. My fully upgraded Tilt (Dutty Rom 6) got its USB port damaged while I accidentally poked the stylus in there instead of the reset hole.
...now it won't sync with my pc however does charge only when I plug in the dedicated wall charger into it. So, on visual inspection, I saw the 5 pins (thats how many they seem) with last two next to the reset hole "misaligned".
I've tried poking a needle and trying to straighten it back into place but didn't work and I gave up fearing further damage to the port.
basically, I called At&t and they are mailing me a replacement device but now I'm not sure if I would need to re-flash the original AT&T rom back before returning.... anyone have any experience in the returns field? The cust serv rep "read" me a disclaimer (felt like hearing my rights by a cop!) stating that if they find any liquid or other damage to the phone then I may be charged $497.00 for it as it would be considered as warranty voided.
So, no mention of any s/w changes in the disclaimer she read to me also resulting in the same. But I surely don't want to take a chance therefore am humbly asking for some input from someone who may have experience similar situation?!!
Reading the "Tilt re-flash due to not voiding warranty if having to return" sticky-thread's all 14 pages did not give me even a single post where anyone can confirm if at&t will indeed consider messing up with the s/w as voiding warranty.... unless ofcourse I'm blind..(has happened once in a while).
I've also searched on this and have not found any posts.. again, I'm mentioning this so that the mods and/or others won't burn me for not doing my homework.
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
Sane said:
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
Click to expand...
Click to collapse
Well.. I'm trying to avoid flashing the stock rom altogether. As I've noticed almost every 2nd post on the stock-rom-flashing-for-warranty sticky not having a smooth run while returning the phone to its original state.
besides.. what do you mean by "then wait and see if they void your warranty?"..
Thats exactly what I'm trying to avoid in the first place as once I mail the unit back I will have no control on the outcome unless ofcourse either someone confirms that not reverting back to the stock rom won't cause a $500 hole in my pocket or otherwise, in which case I'll have to re-flash it.
If you've flashed a different ROM then they will know and they will say you caused the damage and charge the full price for it.
they might charge you full price anyway because the usb port is damaged. it might just be easier to fix the port urself...
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
AWESOME!!
PsyOpWarlord said:
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
Click to expand...
Click to collapse
Thanks a million for the site. I had no idea that a service like that existed and that too specifically addressing my exact issue. I'm gonna keep it bookmarked for future.
Fortunately, I was able to stick a needle in one of the pins and push them up and then have it held there with a dab of super glue. So far, its working like a charm but if it ever fails again I'll go the above route.
This is awesome.. I was very concerned in having to receive the replacement unit as with experience of having used several pda phones over the years I've learned that the refurb units that the warranty replacement give you is got a good 50-50 chance of having some kind of hw or sw flaw.. so... I'm glad to have kept my phone.
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
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Click to collapse
Hi tjenus,
You mean you brought the faulty tilt, together with the original accessories it came with, to the store and they replaced your set for a brand new, retail version, of the tilt?
What else was required, the receipt or anything?
Thanks!
Gerald
tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
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Click to collapse
I call BS after being a AT-T customer for years I know for a fact they don't swap out phones even at corp... Stores they tell you to call in and have a warrenty replacment shipped to you. Thats just how it works UNLESS your withen the 14 day grace period then they would probably do it. The reason they do this according to AT-T is they don't have enough stock in each store to do swap outs. You best bet is to call AT-T and have them ship you a new one and flash abck to the origanl rom they don't check the SPL version what so ever they just look if it has water damage and any other visable signs of abuse.
I returned mine
I had this same thing happen. The USB failed to work after I dropped my phone. So seeing how I could not reflash it, I ran out all the power on it, until it had nothing....it would not even boot. With all the battery drained, I knew that even if they plugged it in, they would not see I had flashed the rom....though they could have used a new battery. I took it in, and told the local ATT reseller that the USB stopped working. It was within 30days of purchase. They took it back and exchanged it no questions asked. They didnt even test it. Now, i just wont drop my new one, lol.
Good luck.
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
hah. did this too.. called at&t and had them warranty exchange it. i just bent it back around with the stylus enough that it would work so that could revert back so i could send it back. havent heard anything from them.. so im assuming there not gonna charge me
aquanaut88 said:
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
Click to expand...
Click to collapse
i own a tytn 2 in the usa and got the same from htc. my usb got messed up a little on its own than i stuck the stencil in there and it barely worked(had to wiggle it) anyways i found a repair center but they didnt have parts. ordered the parts from ppc techs and they sent me a different connector. its the same one in the sprint mogul which i think is a better build. so they replaced it and everything is perfect with the charging now but they did something with my hinge. its off a little. can anyone point me in the right direction to take my phone apart so i can fiddle with the hinge? any help is greatly appreciated
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
ramnan said:
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
Click to expand...
Click to collapse
Not unless you are the original one that bought it from AT-T they will say sorry buddy !! you could try but I would save my breath
Hi
I had the same Issue - but it was fixed inside warranty!
But I was runing "original" rom.
But the somehow made the "reset" button work strange now - So it will go back once more.
BR
Daniel
Please respond to...
http://forum.xda-developers.com/showthread.php?t=362679
ok so i went to a DSC today to exchange my tilt. I stated it was stuck in that "funky colored screen" (bootloader in which i purposefully stuck it in) to get a replacement. The real reason i needed it was the plastic seperator between the pins of the usb port broke off along with the 2 left pins.. yah so i should have had it replaced when it first started having problems syncing and charging but i wiggled it over and over until it broke so dont get on me sayting its my fault thats not the point lol...the point is they told me that they didnt have any tilts in stock and pretty much just put in a request to have one mailed to me (exchange by mail) and i send mine in and since it has that usb problem ill mostlikely get charged the $450 but i can glue that plastic piece back in and cover up the damage..my question is..in the dsc they only checked the water voiding pad and they would have replaced it right then and there so is the policy the same with both services..the fee for physical/water damage? like would they have read me a disclaimer in the center and taken my phone and had it fully inspected? I was under the impression that they just eyeball it there and give it the ok like they did and youre good..so i signed the paper and should get the replacement in the mail monday...should i just send the phone they sent back to them or do the techs at the center for mail exchanges just eyeball it as well? am i taking a big chance at getting screwed? or should i just try again at another DSC location that has devices in stock after i send the replacement back?..just looking for input
pazookie said:
ok so i went to a DSC today to exchange my tilt. I stated it was stuck in that "funky colored screen" (bootloader in which i purposefully stuck it in) to get a replacement. The real reason i needed it was the plastic seperator between the pins of the usb port broke off along with the 2 left pins.. yah so i should have had it replaced when it first started having problems syncing and charging but i wiggled it over and over until it broke so dont get on me sayting its my fault thats not the point lol...the point is they told me that they didnt have any tilts in stock and pretty much just put in a request to have one mailed to me (exchange by mail) and i send mine in and since it has that usb problem ill mostlikely get charged the $450 but i can glue that plastic piece back in and cover up the damage..my question is..in the dsc they only checked the water voiding pad and they would have replaced it right then and there so is the policy the same with both services..the fee for physical/water damage? like would they have read me a disclaimer in the center and taken my phone and had it fully inspected? I was under the impression that they just eyeball it there and give it the ok like they did and youre good..so i signed the paper and should get the replacement in the mail monday...should i just send the phone they sent back to them or do the techs at the center for mail exchanges just eyeball it as well? am i taking a big chance at getting screwed? or should i just try again at another DSC location that has devices in stock after i send the replacement back?..just looking for input
Click to expand...
Click to collapse
Here is a brilliant idea BE HONEST
Honesty may lose him $450 though (that is a lot of money for some of us).
Here's an idea, try using a return key every once in a while
did you miss where i said dont get on me about this? lol i just want input and facts
oh and i WAS honest over the phone before i put in a claim and went to the DSC and stated that HTC had changed the usb ports from pins to contacts but they have no such thing in their files nor reports of these usb ports having problems which as you can see all over this forum the first generation of usb ports on the kaiser SUCK hence the reason they were replaced..therefore it would be considered physical damage so im screwed for being honest even though its HTC's fault..
Ok, wanna know why i said be honest.
-return key- f.u.
I if you know my job postioin with AT&T you can take this info to be very truthfull. If they see ANY damage to the phone you WILL be billed. If the person from AT&T does not notice the damage, then when it gets sent back to HTC and they see damage, they will backcharge att. Then guess what? you get the charge. That is why i said be honest. I was not being a smart ass.
It used to be nobody really cared, but now you will get caught. In all seriousness i was looking out for you. But what the hell sent it back and test your luck.
But be honest and tell them it is a known problem and back up your case with printouts of the known broblem. I think you will be suprised how well they will accomodate you.
elypsar said:
Honesty may lose him $450 though (that is a lot of money for some of us).
Here's an idea, try using a return key every once in a while
Click to expand...
Click to collapse
honest
is
a
moral
issue
you
seem
to
lack
so should i bring it back to the dsc and explain to them or call the phone center. . and i wasnt trying to be a jerk. . you didnt have to say f.u. i appreciate your advice
ok well i called an explained myself and they said no matter what you have if the port is damaged its damaged and out of warranty...yay im screwed lol
The f.u. was not directed at you.
Call back and speak to a supervisor, I am aware of the problem and so are certain techs and warranty reps at att. Call and speak to a supervisor. if that gets you nothing than call cust care and complain.
warranty 800-801-1101
cust care 800-331-0500
even call data device support (THEY KNOW ABOUT IT)
dont have the number.
thnks alot for the help i really appreciate it...
yah i spoke with data device support, they transferred me to them..ive actually spoken to them in the past for this issue as it happened a while back and i just dealt with the no syncing but i had to finally go back to warranty exchange because i finally broke the top left pin (+5v i believe) from smashing it in with the usb plug as the plastic seperator isnt in place to protect the pins..
the warranty exchange always sends me to data device support. Well i think its the same place your talking about...they called them high end device technicians or something along those lines...
ok got shot down again lol...well i TRIED to get to a supervisor and explained my WHOLE shpeal 2 more times for a total of 5 times now...so tomorrow im going to try again and DEMAND to speak with a supervisor..
tonight i just thought maybe just maybe this tech would understand and know but she insisted that she checked all documentation and that this issue is NOT a known issue and referred me to htc to get a repaired or customer support to get a new handset lol so ill give it a go tomorrow..
i just really hate having to explain it all because its so complicated unless i can show them pictures of the differences in each usb port and try to help them comprehend that htc obviously changed the port for a reason...
ok so thanks to the advice of k8nds (honesty) worked and i dont know WHY i didnt think of it before...not really the honesty part lol but the calling att and talking to them..i had forgot that i had talked my way out of an early disconnection fee with my prior agreement. That is somehwat relevant but what im getting at is ATT is there for your customers...if you make yourself seem that important to them...theyl do anything for you like many on this board have attested too...so the elevated rep (after speaking to 5 techs) let me know they will note the usb issue and if there is a charge for the detection of it it will be credited back.. so HOPEFULLY the replacement i recieve tomorrow has the revised usb port..
KD8DNS said:
honest
is
a
moral
issue
you
seem
to
lack
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Click to collapse
Calm yourself kid. My comment about using a return key wasn't even directed at you, it was directed at pazookie's first post.
pazookie said:
ok so thanks to the advice of k8nds (honesty) worked and i dont know WHY i didnt think of it before...not really the honesty part lol but the calling att and talking to them..i had forgot that i had talked my way out of an early disconnection fee with my prior agreement. That is somehwat relevant but what im getting at is ATT is there for your customers...if you make yourself seem that important to them...theyl do anything for you like many on this board have attested too...so the elevated rep (after speaking to 5 techs) let me know they will note the usb issue and if there is a charge for the detection of it it will be credited back.. so HOPEFULLY the replacement i recieve tomorrow has the revised usb port..
Click to expand...
Click to collapse
Well im glad it worked out for you. And you did not have to lie!!!
I just bought an 8925 a couple of weeks ago (about a year used) and it was working fine...Best phone I've had so far...Yesterday I'm sitting in my car, I start the TT software and drive off. As I'm driving off I plug the phone into the car charger and pouf! Phone just blacks out. No lights no nothing. I tried to plug the phone into a wall charger, data cable, car charger, nothing. No light, no sign of life at all...
I also had just purchased a new battery for it, tried it and still the same, nothing at all....Suggestions ???????? PLEASE !!!!!!
What kind of car charger do you have? There are reports that if you use a cheap, generic charger it may fry your phone.
dieneverknowing said:
What kind of car charger do you have? There are reports that if you use a cheap, generic charger it may fry your phone.
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Click to collapse
THIS ONE. If it is fried, what can I do ? I mean, I'm sure I can't do much about the phone itself but can I maybe go after CellularAccessory.com ???
Good luck...
It's indeed highly recommended to only use HTC car chargers, there have been many reports of similar cases.
I dont think you are gona have much luck trying to go after the place you bought the charger from they usually have disclaimers about damage caused by anything they sell. If the phone truely is dead and going on your description you have probably fried components on the board, is to try claming on your household contents insurance just say it went pop when you plugged it in at home using your htc charger. Failing that if your phone is still under waranty then try the place you bought it from. DONT say you used a non branded charger though or you are screwed lol. Good Luck.
Charger
Damn, paid $3.95 for a multipurpose car charger and it fried your Tilt. I can't imagine that. I'd be p*ssed.
take it to att and see if its still in warranty and get a new one..if its out of waranty then call htc in usa and it should still be covered (manufactures warranty is 15 months). Htc devices are the most knoqwn swapped out phones with warranty exchanges..its very simple..ive exchanged my tilt 4 times now. I dont even break a sweat if something even SEEMS wrong..i used to freak out and try to fix things myself but i eneded up doing more damage than needed and luckily att is so nice and understanding..i just emediately take it in and get a new one now..even if something doesnt feel right..if need be i throw it in boot loader mode and say it wont boot.
It probably should be noted that nobody is suggesting you defraud HTC or AT&T on an open forum, especially senior members. Since your device is regulated by the FCC and it would probably make it a Federal offense, I think I would stick to the basics in any discussions with everyone. If they don't ask, fine, If they do ask then use your own judgment.
pazookie said:
take it to att and see if its still in warranty and get a new one..if its out of waranty then call htc in usa and it should still be covered (manufactures warranty is 15 months). Htc devices are the most knoqwn swapped out phones with warranty exchanges..its very simple..ive exchanged my tilt 4 times now. I dont even break a sweat if something even SEEMS wrong..i used to freak out and try to fix things myself but i eneded up doing more damage than needed and luckily att is so nice and understanding..i just emediately take it in and get a new one now..even if something doesnt feel right..if need be i throw it in boot loader mode and say it wont boot.
Click to expand...
Click to collapse
I will definately try that, but my only concern is that it's an unlocked att phone that I'm using in Montreal, Canada...Should I go to HTC Canada or USA???
Just tried calling HTC North America (the # that's on their website (425) 679-5318) and it just answers but with no sound at all..It's like if someone picks up the phone but it's just muted....I waited around 3 minutes thinking someone would probably end up answering, but no...
just take it into an att device support center (look on there site or call them) and just tell them it wont turn on..its not defrauding them its honest..as ling as its not PHYSICALLY DAMAGED (as in mving parts were damaged by dropping or mishandling) or WATER DAMAGED (as in the white square on the back is pink) then your good..This happened to me the frst time..i left it on a charge all night and next morning it wouldnt charge nor turn on and att took it with ease.
Wow, a three dollar car charger that is multipurpose for a several hundred dollar device.....the real question is...why? Before you ever plug anything into an electronic device please, please check the output voltage and amperage, a lesson to all.
Ok I was finally able to reach the repair dept. at HTC. They told me the phone is still under warranty so I sent it to their repair center in Indianapolis in the hopes they will be able to exchange it...
I do believe the phone is completely fried, but is there a way for them to still detect what caused it to fry ? Also, they told me that any third-party application they find on the phone voids the warranty, will they be able to see what was installed on the phone ??
fredericroumi said:
Ok I was finally able to reach the repair dept. at HTC. They told me the phone is still under warranty so I sent it to their repair center in Indianapolis in the hopes they will be able to exchange it...
I do believe the phone is completely fried, but is there a way for them to still detect what caused it to fry ? Also, they told me that any third-party application they find on the phone voids the warranty, will they be able to see what was installed on the phone ??
Click to expand...
Click to collapse
If the phone is fryed I doubt they will be able to get it working thus they wont be able to see whats been installed on it and anything could have fryed it such as a power surge while it was plugged in at home. Just wait and see i guess.
once they take it apart they will be able to figure out the problem. sometimes not easy .
HBEAR said:
It probably should be noted that nobody is suggesting you defraud HTC or AT&T on an open forum, especially senior members. Since your device is regulated by the FCC and it would probably make it a Federal offense, I think I would stick to the basics in any discussions with everyone. If they don't ask, fine, If they do ask then use your own judgment.
Click to expand...
Click to collapse
LOL at your post..
"Htc devices are the most knoqwn swapped out phones with warranty exchanges"
Where do you get facts like that, I though nokias were the most swapped.. Is there a website that has these stats?
Either way, good luck on that exchange.
mskip said:
I dont think you are gona have much luck trying to go after the place you bought the charger from they usually have disclaimers about damage caused by anything they sell. If the phone truely is dead and going on your description you have probably fried components on the board, is to try claming on your household contents insurance just say it went pop when you plugged it in at home using your htc charger. Failing that if your phone is still under waranty then try the place you bought it from. DONT say you used a non branded charger though or you are screwed lol. Good Luck.
Click to expand...
Click to collapse
So as a moderator you like to teach people how to commit fraud?
TheChemist187 said:
So as a moderator you like to teach people how to commit fraud?
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Click to collapse
I posted that message well over a month ago lol I have only been a moderator for under 2 weeks so I think im pretty safe
Mark.
mskip said:
I posted that message well over a month ago lol I have only been a moderator for under 2 weeks so I think im pretty safe
Mark.
Click to expand...
Click to collapse
LoL... good answer mskip... and congrats for your new role.
gmaniac2008 said:
LoL... good answer mskip... and congrats for your new role.
Click to expand...
Click to collapse
Thank you
Mark.
Hey,
My phone's charging port broke. Like the actual phone charging part broke, not the adapter(obviously, lol).
Anyways, what can I do? I'm under warranty and am going to call them, but they say I shouldn't say what actually happened as the problem. I also have a different ROM than the ATT Rom, but can't change it back.
I'm also interested in the Fuze, but I doubt I can exchange for that? If I can, what do I need to do, but if not what should I say for a good excuse to get me a new phone?
Thanks a bunch guys
Lol..if your phones charging port's broken (I dunno how you managed to do that but oh well) its highly unlikely that you'll get it replaced under warranty. Warranty will replace things like faulty motherboards, manufacturing defects and the likes.....not physical damage. You can still try your luck at an explanation and hope it works. Try to leverage the Christmas spirit in on this one
The people at AT&T literally told me to call warranty, one told me to make-up something like it is dropping text messages /etc
Any idea if this works?
schwalbach said:
The people at AT&T literally told me to call warranty, one told me to make-up something like it is dropping text messages /etc
Any idea if this works?
Click to expand...
Click to collapse
What does literally told me to call warranty mean?
schwalbach said:
Hey,
My phone's charging port broke. Like the actual phone charging part broke, not the adapter(obviously, lol).
Anyways, what can I do? I'm under warranty and am going to call them, but they say I shouldn't say what actually happened as the problem. I also have a different ROM than the ATT Rom, but can't change it back.
I'm also interested in the Fuze, but I doubt I can exchange for that? If I can, what do I need to do, but if not what should I say for a good excuse to get me a new phone?
Thanks a bunch guys
Click to expand...
Click to collapse
A thread has been started about this already...check it here...see if your question is answered...http://forum.xda-developers.com/showthread.php?t=444726&highlight=warranty+tilt+fuze+exchange
also check my signature for the wiki and read about returning your phone and flashing the orginial rom back...search if has been discussed numerous numerous times
eskimochaos said:
What does literally told me to call warranty mean?
Click to expand...
Click to collapse
Sorry for the misunderstanding.
They said I should call the warranty people and lie to them, say that it was something else like a reception problem or something.
Does anyone have experience with this? Will it not work because when Is end in my phone it will be obvious the charging port broke? I am just looking for suggestions, thanks a lot guys
slawcop` said:
A thread has been started about this already...check it here...see if your question is answered...http://forum.xda-developers.com/showthread.php?t=444726&highlight=warranty+tilt+fuze+exchange
also check my signature for the wiki and read about returning your phone and flashing the orginial rom back...search if has been discussed numerous numerous times
Click to expand...
Click to collapse
Sorry for this but yes I saw that thread. Many of them are talking about warranties and software problems. Generally if it is a hardware problem, warranty wouldn't fix it I thought. But the actual AT&T rep told me to lie and say it was dropping calls and they would send me a new one. So I was wondering a couple things after hearing this, as to what my best options are, should I use
1) Call and tell the truth
2) Call and make up something
--If I do and they take my word, what will happen when I send the phone in and the charger is broke? Could we say that possibly happened during shipping?
I'm just wondering if I have any choices other than buying a new $400 phone.
When you call, just say that the device is not synching or charging properly, and go from there.
If the USB port was not properly soldered to the motherboard in the first place, then it could break through no fault of your own. let HTC figure out.
Unless you did break it yourself by trting to jam the USB in upside down or something...
burtcom said:
When you call, just say that the device is not synching or charging properly, and go from there.
If the USB port was not properly soldered to the motherboard in the first place, then it could break through no fault of your own. let HTC figure out.
Unless you did break it yourself by trting to jam the USB in upside down or something...
Click to expand...
Click to collapse
I really have no idea how it broke. It is just like one section of the thing you plug in. Like I didn't even notice it, because it still plugs in. It is just one of the prongs is deattached(but still right beside the others, thus it could still be plugged in) and the deattached one I can move around with my stylus.
Hi guys. I've been a member of this forum for a fair while now and you guys are the most helpful, wonderful and pleasant people to ask appropriate questions to, so I pray that a fellow statesman can help me with this problem.
I hooked up my TyTn II to my PC yesterday and noticed it wasn't working, trying everything software didn't help. I pulled the USB cord out and to my surprise, the furthest right pin was pointing a little bit wrong. So, I spent an hour carefully moving it back in place, connected it up, worked.
I have two methods of hooking up, one to my PC and another to a wall charger that came with my BluANT Bluetooth Car Kit. After reading that non-standard ports on anything other than an official HTC product can bend and damage pins because of the way they are designed or somesuch, I became a little paranoid.
But, everything was working fine.
Until this morning.
The furthest right pin was ON TOP of the pin to the left of it. I spent another hour moving it back in place, tried to plug it in to the computer, didn't want to go all the way in. I did not jam it. I did not push it. Looking at the pins I saw that the furthest right has completely ****ed itself. I can't see exactly if it's snapped or just bent right around, but it won't sync and it won't charge.
Fonebiz are apparently the HTC repair people in Australia, is it possible that the whole chargeport can just be replaced and I can have my phone back relatively soon?
Answers as soon as you can guys, I really can't go without a phone for long.
P.S. It's Friday and I'm getting an engaged signal everytime I call their Adelaide office.
Please help me.
EDIT: I am using a cooked ROM, running Touch Commander so it all looks legit on the surface, apart from the boot screen. I am hoping that this doesn't get the phone sent straight back to me, because it's a hardware issue. Am I correct?
darkstarwastaken said:
Fonebiz are apparently the HTC repair people in Australia, is it possible that the whole chargeport can just be replaced and I can have my phone back relatively soon?
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I'm not familiar with what repairs that company undertakes and how quickly but certainly if you've been reviewing these forums for a while you'll know there are plenty of companies elsewhere that offer a broken USB port repair service. There really is something wrong with whatever you're plugging in to your TyTN II or how you're doing it. I've had mine since they first came out (bought it here in the UK at the end of September 07) and haven't had a single problem with the port despite regular usage of my charging cradle, non HTC official AC Adapter (the original HTC one blew up after a couple of weeks and 4 recharges), 3-in-1 USB adapter and 3 HTC Headsets. All pins are still straight as a die and connections rock solid. I'm careful not to get any dirt in it and always gently plug in the device straight on.
EDIT: I am using a cooked ROM, running Touch Commander so it all looks legit on the surface, apart from the boot screen. I am hoping that this doesn't get the phone sent straight back to me, because it's a hardware issue. Am I correct?
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Click to collapse
If you're wanting it repaired under warranty there are instructions in the wiki about restoring your device to it's 'as from the factory' state and you could use the micrSD method to restore all except your spl - that final step needs a working USB port (one of the risks in running a non-official setup while under warranty). I don't know what your chances are but I suspect a little better if only the spl is non-official than the whole lot (irrespective of what it looks like on the surface). Even if you have to pay for the port to be replaced though, as long as it's just a case of soldering in the new connector, that service doesn't cost the earth (at least from the American website I saw offering the service).
In all honesty Kiwi, I think the guy I bought the phone from didn't take care of it in the short time he had it.
But I got a TyTn II for $250 AUD. I'm happy to spend $80 odd to get it repaired in a neighbouring state.
Thank you for your words of wisdom, I am having it repaired as we speak.