hi guys, i got my Diamond and was very pleased with it, but i got a problem with the Outlook e-mail client...
i've set-up my outlook client to sync with my gmail imap, but i found out that it won't sync with the schedule settings (x minutes) while on stanby mode... a very strange behavior...
but when i turn on the device it will automatically sync with gmail, but the problem is i need to keep on turning my device on & off... it's just like using the manual checking method...
anyone out there having the same problem?
i've tried exchange push mail, it works fine even the device is on standby mode... (the D-pad ring flashes if i got mail pushed immediately)
Getting exactly the same issue, been searching around, but can't find a solution to it at all. If I do a manual send and receive then everything comes through fine.
It sometimes seem to work, but more often than not it doesn't. Anyone have an idea of a solution or what the problem is?
Also does anyone know how to schedule it so it only does it during certain hours of the day?
Thanks
Is there a way round this?
I've now worked out that when the diamond is locked with the screen off, it's effectively in suspend and won't check for e-mails while in this state. Is there a way round this? Think it's a bit silly that unless you 'wake it' it doesn't check for new mail.
or do I need to use push.....
I have the same problem for my other IMAP account as well. Don't know if POP is affected by this.. My screen is not locked when turned off however, it's just... off, stand-by.
We should not have to use push. That truly is completely different. Might this be some energy saving issue?
I've got the same problem! Anyone with any ideas?
was using ROM 1.37.707.1 before,
and now i am just upgraded to 1.93.831.1
in both version my IMAP with gmail worked fine.... sync time is every 5 min, and my phone get the mail even when on stanby....
default settings, even the IMAP settings were set automaticly
I just upgraded to SwiftBL 4.0, which is ROM 1.93.405.1. In that ROM, email works all right, but not fetching mail each 5 minutes in stand-by. When powered on it works flawlessly, it just won't wake up.
not only happens on Google, it happens on Hotmail too, it wont sync until the device is turned on manually from standby mode.
so just upgrade to 1.93 this issue will be resolved?
Nope, as I just said.. I'm running a 1.93 ROM, it does not work.
In fact, I did a test on this issue by removing the TF3D interface, unfortunately, the problem remains with and without TF3D. Most likely this is caused by the WM itself.
p.s. running 1.37 atm
It's a known issue and has been discussed a few times already. Sometimes it works, but it's not clear when.
I've tried other email software, but I did not really find a good one. I also tried Emoze and Emansio. Both do not support sub-folder. Emansio works perfect (also in stand-by) but it's not cheap.
So, I'm still searching for a good solution
I suffer the same.
I got to a point were I think I should decide when I have time to read my email, so I put in on Manual sync.
For some time ago I thought it was kick ass that mail got in to my Diamond automatically, but I do nothing with it.
Now, when I have some minutes, I sit down and check my mail Safes battery and my time
the best solution should be wait for the ROM fix I believe..
i've upgraded my rom to the original 1.93 (HK english) & found out that the e-mail for gmail imap is working perfectly...
i've tried to use it for a day, i even turned off my push mail to see if it really works...
it's doing fine for now, i set it to receive every 30 mins, so far i haven't got any delays or miss emails...
How do you lock your phone?
I found after upgrading to 1.93 it seemed to work fine, but I was using s2u2 at the time. I uninstalled this and now use the built in lock to come on automatically when I turn the screen off. Now it does not check for e-mails at all. Is there a setting to stop this or another locking app which won't stop e-mails from checking - I found s2u2 draining the battery so don't want to go back to it.
What one needs to have push email working on Diamond. I have 2 Gmail IMAP accounts that want to be pushed to my mobile?
EazyVG said:
What one needs to have push email working on Diamond. I have 2 Gmail IMAP accounts that want to be pushed to my mobile?
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Click to collapse
Push email and IMAP are two different things.
To have Push email, you need to have Exchange Server, which has Push email functionality.
Give yerself a break, get email once in 15 minutes.
I have got rid of the eager of getting the mails immediatedly: I mostly don't have time to answer anyway.
I know have set it to once in an hour! In weekends once in 4 hours. I myself make out when I want to read my mail, that's why push-email has been disabled here
Saves battery too
Related
Sorry for starting a new thread on this issue but I have verified that the issue of the phone not suspending after x min of inactivity ( Power settings ) is cause by ActiveSync and specifically Direct Push.
If ActiveSync is disabled or the sync schedule is set to manual or every x min, the device goes into standby mode normally as configured by the Power Settings. If set to "As items arrive", the device stays on indefinitely.
Any ideas on how to resolve this would be greatly appreciated.
Again, apologies for bumping this topic.
Noticed something different with ActiveSync when DirectPush is used ( "As Items Arrive" sync frequency ), unlike my previous phone, ( Touch ) ActiveSync show "Connected" to Exchange all the time rather than the last time it sync'ed with Exchange.
Could this be the cause ?
Are you sure it's not an interaction of ActiveSync and some other app? I'm using Direct Push and my phone has no trouble entering standby as configured.
The "Connected" behavior is normal for Direct Push, at least as far as I've seen on WM6. AS opens a connection and never closes it so long as push is active so that the server has a channel back to the handheld. Otherwise, the server can't reach the handheld and you're back into the old "SMS Message" direct push.
PerfAlbion said:
Are you sure it's not an interaction of ActiveSync and some other app? I'm using Direct Push and my phone has no trouble entering standby as configured.
The "Connected" behavior is normal for Direct Push, at least as far as I've seen on WM6. AS opens a connection and never closes it so long as push is active so that the server has a channel back to the handheld. Otherwise, the server can't reach the handheld and you're back into the old "SMS Message" direct push.
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Click to collapse
Thanks for the reply,
According to the Task Manager nothing is running but Activesync. If I kill AS, the phone goes into standby properly. If I turn it back on I see AS running and it stays on all the time after that with nothing but AS running.
Has there been a ROM update since the Kaiser launch ?
My version is: 1.56.405.5
ROM date: 8/28/07
Radio version: 1.27.12.11
Protocol version: 22.45.88.07H
There are many, many apps out there that run, but don't show in Task Manager. SPB MobileShell, SPB PocketPlus, SPB PhoneSuite are all on my phone and running all the time, but don't ever show up in the task manager. I believe Phone Alarm also "ducks" the TM, among many others. Task Manager is typically limited only to those applications that the system doesn't launch, with AS being the one notable exception.
So while it's logical to think that AS is causing your problem, it's likely something else or something that's interacting with AS to keep the phone awake. As I said, I use Direct Push with a slew of other software and my phone hits standby without any issues.
What else are you running on your phone?
PerfAlbion said:
There are many, many apps out there that run, but don't show in Task Manager. SPB MobileShell, SPB PocketPlus, SPB PhoneSuite are all on my phone and running all the time, but don't ever show up in the task manager. I believe Phone Alarm also "ducks" the TM, among many others. Task Manager is typically limited only to those applications that the system doesn't launch, with AS being the one notable exception.
So while it's logical to think that AS is causing your problem, it's likely something else or something that's interacting with AS to keep the phone awake. As I said, I use Direct Push with a slew of other software and my phone hits standby without any issues.
What else are you running on your phone?
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Click to collapse
Other that what comes with the phone, I have installed Skype, TomTom, Google Maps and PHM RegEdit. None of these are running however (that I can see )
What can I use to see all the running tasks ?
Thanks
If you can receive an incoming call with Skype when it's not listed in Task Manager, it's running. That'd be the one that I'd test, since it may very well be "hiding out" in the background. TomTom, Google Maps, and PHM RegEdit don't run in the background to my knowledge.
Make a call to your Skype number to see if it comes through. If it does, try removing Skype and seeing if your standby issue doesn't go away. But Skype would need a live connection to receive the call, so that'd by my #1 contender at the moment.
PerfAlbion said:
If you can receive an incoming call with Skype when it's not listed in Task Manager, it's running. That'd be the one that I'd test, since it may very well be "hiding out" in the background. TomTom, Google Maps, and PHM RegEdit don't run in the background to my knowledge.
Make a call to your Skype number to see if it comes through. If it does, try removing Skype and seeing if your standby issue doesn't go away. But Skype would need a live connection to receive the call, so that'd by my #1 contender at the moment.
Click to expand...
Click to collapse
Hey thanks for taking the time to help me out with this issue.
To make sure Skype is not the problem I uninstalled it and restarted the phone. As usual with AS running ( and more specifically with sync settings set at "As Items Arrive" ) the phone does not suspend. If I kill AS or set sync options to x min or manual it suspends properly.
Any other ideas ?
Many thanks again.
'fraid not. You might try deleting the partnership with Exchange and recreating it to see if that clears things up. AS can be very, very odd sometimes, so that might help.
Final post on the subject everyone,
I took the plunge and did a hard reset. Setup ActiveSync with DirectPush ONLY and let the phone sit. It did not go into standby. I killed AS and after 2 min the screen went off. I turned it back on and it stayed on. I switched to AS, changed to sync manually and after 2 min it went into standby. Setting sync to "As items arrive" again and the phone stayed on.
So, from a hard reset I can confirm that AS and DirectPush is the problem.
Thanks eveyone for your suggestions. Perhaps configuration or settings on the Exchange Server side is the problem.
Three weeks ago I updated my TyTNII with the new official HTC rom (I've an unbranded HTC TyTNII).
This all went well.
After setting up an email account I could send and receive emails with GPRS and Wifi. No problems for days.
Suddenly next week I couldn't send emails anymore.
Receiving email is still working but sending email gives an error '....Check your network coverage or (and) your accountsettings.....'
Nothing changed, no additional software is installed, no software removed.
The problem of sending emails occured out of nothing.
I also used an other emailaccount (I checked the settings several times) for testing and had the same problem.
Does anybody know what causes this ?
Nobody came across this kind of problem ?
Try this:
Start > Settings > Connections > Connections > Advanced > Select Networks > Edit > Proxy Settings > Make sure "This network uses a proxy server to connect to the Internet" is NOT checked.
Please post the results.
That option is not checked.
Still got the problem.
I have run into that many times.
Re-setup the account with a different name. Seems like your account has been corrupted.
Either that or hard reset.
Thanks....resseting the account did it.
Still a strange problem.
Yes, I had this problem. I setup the account again - and it STILL won't send. Really odd as it worked fine before 'upgrading' to 6.1.
It's independent of connection type. I use an independent email provider (fastmail) so I know that's not the problem. Any thoughts on how to delve deeper into the smtp settings than Pocket Outlook's menu system allows?
Still cant send
I have the same problem and it will eventually come back after account reset. Hopefully someone can figure out why.
Add another to this list...
I re-created the account under a different name and it worked fine for about a week, back to the same issue.
This is a SERIOUS problem that needs to be addressed, has anyone gotten any support from HTC in regards to this issue?
and me too.i have flashed alsorts of diffrent roms and radios with no joy.tred resetting up the email everytime.the frst week of using the first cooked rom was fine.after that nothing will solve the problem.
no matter if i load a new rom/radio.
i have now managed to half reload the t-mobile uk rom back to my phone and email is now working again but my phone will not awake from sleep now.
wish id never played with it lol,
any help appreciated
I have had this problem countless times over the years of using a PPC with IMAP (AOL). Recreating account does work, but only for a while (sometimes month's, sometimes days, and sometimes not at all).
well mine will not work whatever 6.1 rom i try.i have finally managed to get 6.0 back to my phone (with alot of effort) and straight away its working using the same settings i used on the 6.1 roms.
i just cannot understand what the cause could of been.i really want the 6.1 rom as they are alot quicker and i love the threaded sms.anyway i can get threaded sms on a 6.0 rom? or does anyone know of a fix for the email.im using ntl email.
also forgot to mention that on the 6.1 rom emails from an internet address worked fine its just the pop3 acounts that dont work for me
Sure, for threaded SMS try Vito's SMS chat application. I prefer it over the winmo version.
My experience is exactly the same: each time I recreate the email account, the problem returns after a short while - usually a few days; it's very very annoying. I need to go back to 6.0...or are there any suggestions for a Pocket Outlook replacement?
liteswap said:
My experience is exactly the same: each time I recreate the email account, the problem returns after a short while - usually a few days; it's very very annoying. I need to go back to 6.0...or are there any suggestions for a Pocket Outlook replacement?
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Click to collapse
I have this same issue but strangely enough I also had it on my Palm TX via VersaMail. The way I fix this issue on VersaMail is I put a semi colon after the email address... ie. Your [email protected]; . But this dose not work with WM6.1 email.
I'm having an issue with my emails not automatically showing up. Basically, ActiveSync is not syncing with the Exchange server automatically. I have it set to sync as items arrive.
I have to manually hit send/receive to get my mail.
This worked fine on my Rogers Touch. In fact, I would get my emails before they showed up in my PC Outlook.
Anyone else having an issue with ActiveSync/Exchange on the Telus Diamond?
carterisgod said:
I'm having an issue with my emails not automatically showing up. Basically, ActiveSync is not syncing with the Exchange server automatically. I have it set to sync as items arrive.
I have to manually hit send/receive to get my mail.
This worked fine on my Rogers Touch. In fact, I would get my emails before they showed up in my PC Outlook.
Anyone else having an issue with ActiveSync/Exchange on the Telus Diamond?
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Click to collapse
I've only had my TELUS Diamond for a couple of weeks now. I did see where it wasn't automatically syncing when I went from a Wi-Fi to a CDMA connection. I went into Comm Manager and reconfigured Wi-Fi to be on and the Data Connection to be on and ran a manual sync. After that I seemed to stay connected. It may also have had something to do with syncing through the PC and over the air to the Exchange server at the same time. In any case, I don't think it's TELUS or your Exchange server.
yeah, my wi-if and data connection are both on. I've called Telus and then HTC support with no luck.
This is my second Diamond with the exact same issue.
Im having trouble with getting telus mobile email to push to my device at a decent rate.
this might help you
http://forum.ppcgeeks.com/showthread.php?p=423742&posted=1#post423742
Same Problem
carterisgod said:
I'm having an issue with my emails not automatically showing up. Basically, ActiveSync is not syncing with the Exchange server automatically. I have it set to sync as items arrive.
I have to manually hit send/receive to get my mail.
This worked fine on my Rogers Touch. In fact, I would get my emails before they showed up in my PC Outlook.
Anyone else having an issue with ActiveSync/Exchange on the Telus Diamond?
Click to expand...
Click to collapse
I've had recurring problems with this as well, using a Telus Touch Diamond. I have taken the habit of resetting the phone and then it works fine for a day or two, then I find it isn't working again. I get enough junk that if I'm not seeing mail in a couple of hours I know when it's stuck.
I think it's a phone software problem, but haven't got a clue what. I was using a P4000 on this network for over a year on the same exchange server service (4smartphone.com) and never had problems. I'm hoping for a rom update for this and other quirks that must be tended to - principally in the browser. Cheers!
I am having the same issue with my HTC Diamond. When setting the schedule to "As items arrive" it will connect to the Exchange server, but never syncs. When I do a manual sync then, it carries out the sync, but disconnects from Exchange afterwards.
This worked perfectly on my HTC TyTN on the same Exchange server.
A week or so ago I realized I wasn't getting any emails. It turns out activesync is no longer automatically syncing my exchange account (with sherweb). My other computers still work fine, but in order to sync my kaiser I have to go to activesync and actually tap "sync" instead of it happening automatically all day and night long like it used to and should. I didn't add any new software or change any settings. Does anyone know what the problem could be?
Hi All
I'm running the latest Cyanogen Mod and I seem to be having issues with Work E-mail. If it is set to retrieve items as they arrive (push mail), it syncs every other second, even though there is no new mail. However, if I set it to sync on a time delay, it works fine. I am using Exchange 2003. Is this a known problem? If so, could someone point me to a fix, I wasn't able to find one.
Thanks much
Well... a hard reset did the trick. Though I'm not sure if uninstalling/reinstalling the mail programme would have worked, didn't think about it until after I wiped