Sorry for starting a new thread on this issue but I have verified that the issue of the phone not suspending after x min of inactivity ( Power settings ) is cause by ActiveSync and specifically Direct Push.
If ActiveSync is disabled or the sync schedule is set to manual or every x min, the device goes into standby mode normally as configured by the Power Settings. If set to "As items arrive", the device stays on indefinitely.
Any ideas on how to resolve this would be greatly appreciated.
Again, apologies for bumping this topic.
Noticed something different with ActiveSync when DirectPush is used ( "As Items Arrive" sync frequency ), unlike my previous phone, ( Touch ) ActiveSync show "Connected" to Exchange all the time rather than the last time it sync'ed with Exchange.
Could this be the cause ?
Are you sure it's not an interaction of ActiveSync and some other app? I'm using Direct Push and my phone has no trouble entering standby as configured.
The "Connected" behavior is normal for Direct Push, at least as far as I've seen on WM6. AS opens a connection and never closes it so long as push is active so that the server has a channel back to the handheld. Otherwise, the server can't reach the handheld and you're back into the old "SMS Message" direct push.
PerfAlbion said:
Are you sure it's not an interaction of ActiveSync and some other app? I'm using Direct Push and my phone has no trouble entering standby as configured.
The "Connected" behavior is normal for Direct Push, at least as far as I've seen on WM6. AS opens a connection and never closes it so long as push is active so that the server has a channel back to the handheld. Otherwise, the server can't reach the handheld and you're back into the old "SMS Message" direct push.
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Thanks for the reply,
According to the Task Manager nothing is running but Activesync. If I kill AS, the phone goes into standby properly. If I turn it back on I see AS running and it stays on all the time after that with nothing but AS running.
Has there been a ROM update since the Kaiser launch ?
My version is: 1.56.405.5
ROM date: 8/28/07
Radio version: 1.27.12.11
Protocol version: 22.45.88.07H
There are many, many apps out there that run, but don't show in Task Manager. SPB MobileShell, SPB PocketPlus, SPB PhoneSuite are all on my phone and running all the time, but don't ever show up in the task manager. I believe Phone Alarm also "ducks" the TM, among many others. Task Manager is typically limited only to those applications that the system doesn't launch, with AS being the one notable exception.
So while it's logical to think that AS is causing your problem, it's likely something else or something that's interacting with AS to keep the phone awake. As I said, I use Direct Push with a slew of other software and my phone hits standby without any issues.
What else are you running on your phone?
PerfAlbion said:
There are many, many apps out there that run, but don't show in Task Manager. SPB MobileShell, SPB PocketPlus, SPB PhoneSuite are all on my phone and running all the time, but don't ever show up in the task manager. I believe Phone Alarm also "ducks" the TM, among many others. Task Manager is typically limited only to those applications that the system doesn't launch, with AS being the one notable exception.
So while it's logical to think that AS is causing your problem, it's likely something else or something that's interacting with AS to keep the phone awake. As I said, I use Direct Push with a slew of other software and my phone hits standby without any issues.
What else are you running on your phone?
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Other that what comes with the phone, I have installed Skype, TomTom, Google Maps and PHM RegEdit. None of these are running however (that I can see )
What can I use to see all the running tasks ?
Thanks
If you can receive an incoming call with Skype when it's not listed in Task Manager, it's running. That'd be the one that I'd test, since it may very well be "hiding out" in the background. TomTom, Google Maps, and PHM RegEdit don't run in the background to my knowledge.
Make a call to your Skype number to see if it comes through. If it does, try removing Skype and seeing if your standby issue doesn't go away. But Skype would need a live connection to receive the call, so that'd by my #1 contender at the moment.
PerfAlbion said:
If you can receive an incoming call with Skype when it's not listed in Task Manager, it's running. That'd be the one that I'd test, since it may very well be "hiding out" in the background. TomTom, Google Maps, and PHM RegEdit don't run in the background to my knowledge.
Make a call to your Skype number to see if it comes through. If it does, try removing Skype and seeing if your standby issue doesn't go away. But Skype would need a live connection to receive the call, so that'd by my #1 contender at the moment.
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Hey thanks for taking the time to help me out with this issue.
To make sure Skype is not the problem I uninstalled it and restarted the phone. As usual with AS running ( and more specifically with sync settings set at "As Items Arrive" ) the phone does not suspend. If I kill AS or set sync options to x min or manual it suspends properly.
Any other ideas ?
Many thanks again.
'fraid not. You might try deleting the partnership with Exchange and recreating it to see if that clears things up. AS can be very, very odd sometimes, so that might help.
Final post on the subject everyone,
I took the plunge and did a hard reset. Setup ActiveSync with DirectPush ONLY and let the phone sit. It did not go into standby. I killed AS and after 2 min the screen went off. I turned it back on and it stayed on. I switched to AS, changed to sync manually and after 2 min it went into standby. Setting sync to "As items arrive" again and the phone stayed on.
So, from a hard reset I can confirm that AS and DirectPush is the problem.
Thanks eveyone for your suggestions. Perhaps configuration or settings on the Exchange Server side is the problem.
Related
This may be a simple one, but Im stumped...
My Tilt connects to my exchange 2007 server. On other phones running WM6, ActiveSync stays online 24/7. On my Tilt, it goes dormant after a while. I added an exclusive in task manager...
Basically when I grab it after its been idle for a few hours and look, ActiveSync says it was last synchronized at whatever time, I manually sync it, and it pulls down everything and stays online for a while, but eventually it goes dormant again...
Im sure that it's a simple fix, but I can't for the life of me, figure it out....
I have the same problem with mt Tilt. If I use the ATT ROM it works fine but if I move to one of the HTC ROMS I get that problem with Activesync disconnecting from the Exchange server.
I had the same issue on my 8500 with some of the cooked ROMs. On that device the ATT ROM and vp3G's ROMS worked fine (except for one of his; the hybrid I think).
For now I'm just sticking to the ATT ROM and pray vp3G gets a Tilt so he can start making ROMs for our device.
If you don't want all the ATT bloat installed then hard reset and then just hit the soft reset button when it pops up saying it going to customize the device in 3 seconds.
Kaiser connection issues
There are some issues going on with the way the Kaiser pulls emails after it goes to sleep.
Check the thread below or look through this forum for similar topics.
http://forum.xda-developers.com/showthread.php?t=332362&page=4
One of the problems that I've found on this issue is the ActiveSync notifications becoming corrupted. I'm not sure how to go about fixing this, but I downloaded a program called MemMaid that was able to rebuild the ActiveSync notification queue. After I rebuilt the notification queue for ActiveSync my Windows Vista Home Premium and XP Pro systems saw my Tilt and were able to sync again.
Dear Forum Members,
Maybe some of you can help me out. Here is what's happening:
The Kaiser's GSM radio is switched on and the unit behaves totally normal. From time to time I sync the Kaiser via AS 4.5/USB with my desktop computer and MS exchange (as well via the desktop computer). After all syncs have been completed successfully I disconnect the USB cable and the trouble starts.
After about 2 to 5 minutes the Kaiser starts to build up a GPRS/UMTS/HSDPA connection to the internet and tries to sync itself with exchange, even though it is not supposed to do so. All exchange settings are switched to manual sync, MS Push is switched off. Disconnecting GPRS results in a re-connection 2 to 5 minutes later. Stopping email programm, Async and connection manager on the kaiser does not fix the problem, the GPRS connection is again established.
Only work around for me at the moment: placing Kaiser next to computer speakers on my desk so that I hear that the phone is showing unwanted activity; if it does: soft reset.
Has anyone any idea what could cause this behavior? As mentioned above, it only happens after syncing the Kaiser with exchange, all exchange sync modes are set to manual.
This really did cost me some bucks while being abroad recently since I did not notice that GPRS was on all the time.
Thank you all!
GZ
Graf Zeppelin said:
Dear Forum Members,
Maybe some of you can help me out. Here is what's happening:
The Kaiser's GSM radio is switched on and the unit behaves totally normal. From time to time I sync the Kaiser via AS 4.5/USB with my desktop computer and MS exchange (as well via the desktop computer). After all syncs have been completed successfully I disconnect the USB cable and the trouble starts.
After about 2 to 5 minutes the Kaiser starts to build up a GPRS/UMTS/HSDPA connection to the internet and tries to sync itself with exchange, even though it is not supposed to do so. All exchange settings are switched to manual sync, MS Push is switched off. Disconnecting GPRS results in a re-connection 2 to 5 minutes later. Stopping email programm, Async and connection manager on the kaiser does not fix the problem, the GPRS connection is again established.
Only work around for me at the moment: placing Kaiser next to computer speakers on my desk so that I hear that the phone is showing unwanted activity; if it does: soft reset.
Has anyone any idea what could cause this behavior? As mentioned above, it only happens after syncing the Kaiser with exchange, all exchange sync modes are set to manual.
This really did cost me some bucks while being abroad recently since I did not notice that GPRS was on all the time.
Thank you all!
GZ
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did u try some system tool to see what processes are the kaiser runing? Try to see the running processes before and after the sync, maybe the sync starts some process that is causing your problems.
hi guys, i got my Diamond and was very pleased with it, but i got a problem with the Outlook e-mail client...
i've set-up my outlook client to sync with my gmail imap, but i found out that it won't sync with the schedule settings (x minutes) while on stanby mode... a very strange behavior...
but when i turn on the device it will automatically sync with gmail, but the problem is i need to keep on turning my device on & off... it's just like using the manual checking method...
anyone out there having the same problem?
i've tried exchange push mail, it works fine even the device is on standby mode... (the D-pad ring flashes if i got mail pushed immediately)
Getting exactly the same issue, been searching around, but can't find a solution to it at all. If I do a manual send and receive then everything comes through fine.
It sometimes seem to work, but more often than not it doesn't. Anyone have an idea of a solution or what the problem is?
Also does anyone know how to schedule it so it only does it during certain hours of the day?
Thanks
Is there a way round this?
I've now worked out that when the diamond is locked with the screen off, it's effectively in suspend and won't check for e-mails while in this state. Is there a way round this? Think it's a bit silly that unless you 'wake it' it doesn't check for new mail.
or do I need to use push.....
I have the same problem for my other IMAP account as well. Don't know if POP is affected by this.. My screen is not locked when turned off however, it's just... off, stand-by.
We should not have to use push. That truly is completely different. Might this be some energy saving issue?
I've got the same problem! Anyone with any ideas?
was using ROM 1.37.707.1 before,
and now i am just upgraded to 1.93.831.1
in both version my IMAP with gmail worked fine.... sync time is every 5 min, and my phone get the mail even when on stanby....
default settings, even the IMAP settings were set automaticly
I just upgraded to SwiftBL 4.0, which is ROM 1.93.405.1. In that ROM, email works all right, but not fetching mail each 5 minutes in stand-by. When powered on it works flawlessly, it just won't wake up.
not only happens on Google, it happens on Hotmail too, it wont sync until the device is turned on manually from standby mode.
so just upgrade to 1.93 this issue will be resolved?
Nope, as I just said.. I'm running a 1.93 ROM, it does not work.
In fact, I did a test on this issue by removing the TF3D interface, unfortunately, the problem remains with and without TF3D. Most likely this is caused by the WM itself.
p.s. running 1.37 atm
It's a known issue and has been discussed a few times already. Sometimes it works, but it's not clear when.
I've tried other email software, but I did not really find a good one. I also tried Emoze and Emansio. Both do not support sub-folder. Emansio works perfect (also in stand-by) but it's not cheap.
So, I'm still searching for a good solution
I suffer the same.
I got to a point were I think I should decide when I have time to read my email, so I put in on Manual sync.
For some time ago I thought it was kick ass that mail got in to my Diamond automatically, but I do nothing with it.
Now, when I have some minutes, I sit down and check my mail Safes battery and my time
the best solution should be wait for the ROM fix I believe..
i've upgraded my rom to the original 1.93 (HK english) & found out that the e-mail for gmail imap is working perfectly...
i've tried to use it for a day, i even turned off my push mail to see if it really works...
it's doing fine for now, i set it to receive every 30 mins, so far i haven't got any delays or miss emails...
How do you lock your phone?
I found after upgrading to 1.93 it seemed to work fine, but I was using s2u2 at the time. I uninstalled this and now use the built in lock to come on automatically when I turn the screen off. Now it does not check for e-mails at all. Is there a setting to stop this or another locking app which won't stop e-mails from checking - I found s2u2 draining the battery so don't want to go back to it.
What one needs to have push email working on Diamond. I have 2 Gmail IMAP accounts that want to be pushed to my mobile?
EazyVG said:
What one needs to have push email working on Diamond. I have 2 Gmail IMAP accounts that want to be pushed to my mobile?
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Push email and IMAP are two different things.
To have Push email, you need to have Exchange Server, which has Push email functionality.
Give yerself a break, get email once in 15 minutes.
I have got rid of the eager of getting the mails immediatedly: I mostly don't have time to answer anyway.
I know have set it to once in an hour! In weekends once in 4 hours. I myself make out when I want to read my mail, that's why push-email has been disabled here
Saves battery too
Hi All,
I'm trying to enable my phone to wake up when I receive a new e-mail (when my device is locked and on standby). I want it to wake-up just like when I get a text message.
I'm using L26's WM6.1 Diamond V9 ROM, I'd appreciate if someone could notify me of a reg tweak please.
Please help, no-one has respond.
Have you tried activating push mail? I've got mine configured to work with Exchange Server and it beeps when I get mail. The only problem is that it eats battery big time.
yeap, I've got 5 different accounts setup on my device and one of them is exchange server.
goatistuta said:
Have you tried activating push mail? I've got mine configured to work with Exchange Server and it beeps when I get mail. The only problem is that it eats battery big time.
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The point is to get the device to wake up - it's already beeping, but staying in Suspend.
I don't think it's possible...
you have to use kaiser tweaks, serach and you will find it here; and enable all value to the "adviced value"
It's not possible to do it the way you want. When the Kaiser is on standby its processor is stopped, so can't receive e-mails. If you use the tweaks mentioned above it will work but your device will never go into standby, only the screen will be deactivated while the processor still runs in the background, not mentioning the active data connection. That means your battery life will go down to somewhere around 5 hours.
What should be needed is an app that uses the notification queue to make the device periodically wake up like an alarm would do, check mail and respectively return to standby / beep according to whether there's new mail or not. But it seems there's no such app out there. With the number of people asking for it, some motivated developer could for sure make a few bucks if he made one
My Kaiser use to wake up when I received e-mails/text messages on my previous ROMs e.g. Dutty's WM6.1 diamond V1 and the official WM6.1. It only doesn't work on this current ROM (L26's Diamond WM6.1 V9).
I find this wired that, the incoming text messages wake up my phone on this ROM but the e-mails doesn't?
Dulal Alom said:
My Kaiser use to wake up when I received e-mails/text messages on my previous ROMs
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Text messages yes, e-mails I doubt, see the following for reason.
Dulal Alom said:
I find this wired that, the incoming text messages wake up my phone on this ROM but the e-mails doesn't?
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Totally normal due to hardware design. On HTC devices, the mobile radio is a block that is separate and independent from the main processor. The radio can do all network-related jobs by itself while the main processor is sleeping, but has a hardware way to wake it up when necessary. When it receives a text messages, it accepts it and receives it on its own, then wakes up the main processor to tell it it has a new message.
E-mails and other internet communication is handled by the main processor itself, so obviously can't take place when it's not running. It needs to be turned on for that kind of tasks to be executed.
If another ROM was waking up when receiving emails, then it was doing what I said earlier, turning on the phone (maybe in an "invisible" way keeping the screen off) periodically to check e-mails. Never seen that functionality yet though.
kilrah said:
Text messages yes, e-mails I doubt, see the following for reason.
Totally normal due to hardware design. On HTC devices, the mobile radio is a block that is separate and independent from the main processor. The radio can do all network-related jobs by itself while the main processor is sleeping, but has a hardware way to wake it up when necessary. When it receives a text messages, it accepts it and receives it on its own, then wakes up the main processor to tell it it has a new message.
E-mails and other internet communication is handled by the main processor itself, so obviously can't take place when it's not running. It needs to be turned on for that kind of tasks to be executed.
If another ROM was waking up when receiving emails, then it was doing what I said earlier, turning on the phone (maybe in an "invisible" way keeping the screen off) periodically to check e-mails. Never seen that functionality yet though.
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Thanks for that explanation, where would I get the Kaiser Tweak emad.ebrahim mentioned?
The explanation still does not explain why I got sounds when I receive an email either via Exchange ActiveSync or in periodic checks of my POP email. Nor does it explain why a Treo 750 can wake from an incoming email.
I'm pretty sure there is something broken with ActiveSync. I'm sat here with an internet connection, can surf the web and use Google Maps, albiet a bit slowly as I've only got GPRS inside the office.
However, ActiveSync last sync'd to Exchange 08/07/09 15:06 (yesterday) and no matter how many times I hit sync, it reports:
The server could not be reached. This can be caused by temporary network conditions.
Support code: 0x80072EE2
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I can pretty much guarantee that if I cycle the power, it'll work.
Given that the network is fine (otherwise Opera & Google Maps wouldn't work), it appears to be a fault in ActiveSync.
Is there a way to kill the ActiveSync task without rebooting? It's not shown as a running program. Is there a task manager ala Windows in WM6.1?
Cheers, Rob.
Looks like a bug in repllog.exe
This is so repeatable, it must be a bug... every morning, ActiveSync fails to sync via mobile internet when the 3G signal is working fine.
I can "fix" the problem either by cycling the power or by this route which I've discovered after digging:
1. Install Task Manager
2. Terminate repllog.exe
3. Task manager will inform you the task isn't responding
4. Force terminate it
5. Task manager then crashes (ho hum)
But click Sync in ActiveSync and it works perfectly.
It may not but a bug in repllog.exe itself as such but this is certainly the task that's having trouble.
Cheers, Rob.