ActiveSync error 80072EE2 - Touch Diamond2, Pure Q&A, Help & Troubleshooting

I'm pretty sure there is something broken with ActiveSync. I'm sat here with an internet connection, can surf the web and use Google Maps, albiet a bit slowly as I've only got GPRS inside the office.
However, ActiveSync last sync'd to Exchange 08/07/09 15:06 (yesterday) and no matter how many times I hit sync, it reports:
The server could not be reached. This can be caused by temporary network conditions.
Support code: 0x80072EE2
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Click to collapse
I can pretty much guarantee that if I cycle the power, it'll work.
Given that the network is fine (otherwise Opera & Google Maps wouldn't work), it appears to be a fault in ActiveSync.
Is there a way to kill the ActiveSync task without rebooting? It's not shown as a running program. Is there a task manager ala Windows in WM6.1?
Cheers, Rob.

Looks like a bug in repllog.exe
This is so repeatable, it must be a bug... every morning, ActiveSync fails to sync via mobile internet when the 3G signal is working fine.
I can "fix" the problem either by cycling the power or by this route which I've discovered after digging:
1. Install Task Manager
2. Terminate repllog.exe
3. Task manager will inform you the task isn't responding
4. Force terminate it
5. Task manager then crashes (ho hum)
But click Sync in ActiveSync and it works perfectly.
It may not but a bug in repllog.exe itself as such but this is certainly the task that's having trouble.
Cheers, Rob.

Related

Activesync 4.5 - Connection keeps turning off!

I have recently reinstalled windows on my computer, and have upgraded to Activesync 4.5 as the other versions are no longer available. When I sync my pda with activesync, I put it in its controller and it syncs email etc... fine.
Then I do something on my desktop and leave it there - I work at home so I want it constantly syncing with my outlook
About 5 minutes after sync, it disconnects, and I have to take it out of its cradle and put it back in again - very annoying!
I am not sure if I have missed some "turn off if inactive for" setting, but I cant work this one out...
hardingt
same problem with me
I also encounter the same problem after I migrate my BA to WM6, any help guys ? thanks++++
same problem
anyone have any ideas?
I've got a similar problem with my hermes.
Funny, my old angel doesn't have this problem tho.
Anyway, try turning off the 'advanced network functionality' and see if that makes it any more stable.
Settings -> Connections -> USB to PC
Other 'fixes' I've seen mentioned are:
Soft reset the phone
Uninstall, reboot, reinstall ActiveSync
Delete the association between the phone and computer, reestablish
IMO, activesync is a nasty hack that needs to be dragged out back and shot. Start with a clean code base, or make it a strictly backup solution with plugins for extra things, like syncing with outlook. That's how Palm does it, and I never had an issue with my old Palm Pilot not syncing.
Problem solved
turning off the 'advanced network functionality' in Settings-connections-USB to PC solved my Activesync 4.5 - Connection keeps turning off problem.
Thanks to jdc
Antivirus
Turn off your antivirus or other security programs . it helped me to connect . I turned off eset smart security on my pc and my BA became connected .
arash67 said:
Turn off your antivirus or other security programs . it helped me to connect . I turned off eset smart security on my pc and my BA became connected .
Click to expand...
Click to collapse
That's another possibility.
when the 'advanced network functionality' thing is enabled, it enabled the RNDIS part, which makes the phone part of a private network that exists between the phone and the activesync program. Any communication to the phone is then done over a 'network bridge' of sorts. If a firewall or other network security program is running and has not been told to allow that traffic, it will block it and the whole thing will not work.
For the record, I downloaded activesync again and did the 'uninstall, reinstall, doo-da, doo-da' dance. After it reapplied some USB hotfixes that I don't recall from the first time I installed it, my RNDIS dropping issues have gone away.
Of course, it would by nice if microsoft would post the version and build number so we know if there has been an update to it...
EDIT: ...and it looks like I spoke too soon. Sometimes the enhanced network function stuff doesn't kill the connection, other times it does. Bluetooth and USB-serial connections are solid. I'm about ready to trash this hack program and find a 3rd party sync application. This is getting st00pid IMO... Grrr...

DirectPush not allowing device to enter standby

Sorry for starting a new thread on this issue but I have verified that the issue of the phone not suspending after x min of inactivity ( Power settings ) is cause by ActiveSync and specifically Direct Push.
If ActiveSync is disabled or the sync schedule is set to manual or every x min, the device goes into standby mode normally as configured by the Power Settings. If set to "As items arrive", the device stays on indefinitely.
Any ideas on how to resolve this would be greatly appreciated.
Again, apologies for bumping this topic.
Noticed something different with ActiveSync when DirectPush is used ( "As Items Arrive" sync frequency ), unlike my previous phone, ( Touch ) ActiveSync show "Connected" to Exchange all the time rather than the last time it sync'ed with Exchange.
Could this be the cause ?
Are you sure it's not an interaction of ActiveSync and some other app? I'm using Direct Push and my phone has no trouble entering standby as configured.
The "Connected" behavior is normal for Direct Push, at least as far as I've seen on WM6. AS opens a connection and never closes it so long as push is active so that the server has a channel back to the handheld. Otherwise, the server can't reach the handheld and you're back into the old "SMS Message" direct push.
PerfAlbion said:
Are you sure it's not an interaction of ActiveSync and some other app? I'm using Direct Push and my phone has no trouble entering standby as configured.
The "Connected" behavior is normal for Direct Push, at least as far as I've seen on WM6. AS opens a connection and never closes it so long as push is active so that the server has a channel back to the handheld. Otherwise, the server can't reach the handheld and you're back into the old "SMS Message" direct push.
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Click to collapse
Thanks for the reply,
According to the Task Manager nothing is running but Activesync. If I kill AS, the phone goes into standby properly. If I turn it back on I see AS running and it stays on all the time after that with nothing but AS running.
Has there been a ROM update since the Kaiser launch ?
My version is: 1.56.405.5
ROM date: 8/28/07
Radio version: 1.27.12.11
Protocol version: 22.45.88.07H
There are many, many apps out there that run, but don't show in Task Manager. SPB MobileShell, SPB PocketPlus, SPB PhoneSuite are all on my phone and running all the time, but don't ever show up in the task manager. I believe Phone Alarm also "ducks" the TM, among many others. Task Manager is typically limited only to those applications that the system doesn't launch, with AS being the one notable exception.
So while it's logical to think that AS is causing your problem, it's likely something else or something that's interacting with AS to keep the phone awake. As I said, I use Direct Push with a slew of other software and my phone hits standby without any issues.
What else are you running on your phone?
PerfAlbion said:
There are many, many apps out there that run, but don't show in Task Manager. SPB MobileShell, SPB PocketPlus, SPB PhoneSuite are all on my phone and running all the time, but don't ever show up in the task manager. I believe Phone Alarm also "ducks" the TM, among many others. Task Manager is typically limited only to those applications that the system doesn't launch, with AS being the one notable exception.
So while it's logical to think that AS is causing your problem, it's likely something else or something that's interacting with AS to keep the phone awake. As I said, I use Direct Push with a slew of other software and my phone hits standby without any issues.
What else are you running on your phone?
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Other that what comes with the phone, I have installed Skype, TomTom, Google Maps and PHM RegEdit. None of these are running however (that I can see )
What can I use to see all the running tasks ?
Thanks
If you can receive an incoming call with Skype when it's not listed in Task Manager, it's running. That'd be the one that I'd test, since it may very well be "hiding out" in the background. TomTom, Google Maps, and PHM RegEdit don't run in the background to my knowledge.
Make a call to your Skype number to see if it comes through. If it does, try removing Skype and seeing if your standby issue doesn't go away. But Skype would need a live connection to receive the call, so that'd by my #1 contender at the moment.
PerfAlbion said:
If you can receive an incoming call with Skype when it's not listed in Task Manager, it's running. That'd be the one that I'd test, since it may very well be "hiding out" in the background. TomTom, Google Maps, and PHM RegEdit don't run in the background to my knowledge.
Make a call to your Skype number to see if it comes through. If it does, try removing Skype and seeing if your standby issue doesn't go away. But Skype would need a live connection to receive the call, so that'd by my #1 contender at the moment.
Click to expand...
Click to collapse
Hey thanks for taking the time to help me out with this issue.
To make sure Skype is not the problem I uninstalled it and restarted the phone. As usual with AS running ( and more specifically with sync settings set at "As Items Arrive" ) the phone does not suspend. If I kill AS or set sync options to x min or manual it suspends properly.
Any other ideas ?
Many thanks again.
'fraid not. You might try deleting the partnership with Exchange and recreating it to see if that clears things up. AS can be very, very odd sometimes, so that might help.
Final post on the subject everyone,
I took the plunge and did a hard reset. Setup ActiveSync with DirectPush ONLY and let the phone sit. It did not go into standby. I killed AS and after 2 min the screen went off. I turned it back on and it stayed on. I switched to AS, changed to sync manually and after 2 min it went into standby. Setting sync to "As items arrive" again and the phone stayed on.
So, from a hard reset I can confirm that AS and DirectPush is the problem.
Thanks eveyone for your suggestions. Perhaps configuration or settings on the Exchange Server side is the problem.

Need help! Kaiser connects to GPRS even though it is not supposed to!

Dear Forum Members,
Maybe some of you can help me out. Here is what's happening:
The Kaiser's GSM radio is switched on and the unit behaves totally normal. From time to time I sync the Kaiser via AS 4.5/USB with my desktop computer and MS exchange (as well via the desktop computer). After all syncs have been completed successfully I disconnect the USB cable and the trouble starts.
After about 2 to 5 minutes the Kaiser starts to build up a GPRS/UMTS/HSDPA connection to the internet and tries to sync itself with exchange, even though it is not supposed to do so. All exchange settings are switched to manual sync, MS Push is switched off. Disconnecting GPRS results in a re-connection 2 to 5 minutes later. Stopping email programm, Async and connection manager on the kaiser does not fix the problem, the GPRS connection is again established.
Only work around for me at the moment: placing Kaiser next to computer speakers on my desk so that I hear that the phone is showing unwanted activity; if it does: soft reset.
Has anyone any idea what could cause this behavior? As mentioned above, it only happens after syncing the Kaiser with exchange, all exchange sync modes are set to manual.
This really did cost me some bucks while being abroad recently since I did not notice that GPRS was on all the time.
Thank you all!
GZ
Graf Zeppelin said:
Dear Forum Members,
Maybe some of you can help me out. Here is what's happening:
The Kaiser's GSM radio is switched on and the unit behaves totally normal. From time to time I sync the Kaiser via AS 4.5/USB with my desktop computer and MS exchange (as well via the desktop computer). After all syncs have been completed successfully I disconnect the USB cable and the trouble starts.
After about 2 to 5 minutes the Kaiser starts to build up a GPRS/UMTS/HSDPA connection to the internet and tries to sync itself with exchange, even though it is not supposed to do so. All exchange settings are switched to manual sync, MS Push is switched off. Disconnecting GPRS results in a re-connection 2 to 5 minutes later. Stopping email programm, Async and connection manager on the kaiser does not fix the problem, the GPRS connection is again established.
Only work around for me at the moment: placing Kaiser next to computer speakers on my desk so that I hear that the phone is showing unwanted activity; if it does: soft reset.
Has anyone any idea what could cause this behavior? As mentioned above, it only happens after syncing the Kaiser with exchange, all exchange sync modes are set to manual.
This really did cost me some bucks while being abroad recently since I did not notice that GPRS was on all the time.
Thank you all!
GZ
Click to expand...
Click to collapse
did u try some system tool to see what processes are the kaiser runing? Try to see the running processes before and after the sync, maybe the sync starts some process that is causing your problems.

activesync starting automatically?

on my kaiser, I have set activesync to only sync manually. But every 10 minutes or so, it starts anyway. This is a problem because I use my data connection 3g for activesync, and when activesync starts, it starts the 3g, and drains my battery. I already am using kaisertweak to automatically stop the data connection after 5 minutes, but that is not enough to stop battery drain. And also if I am playing chess on my kaiser, when activesync starts, it freezes my chess game. So, I want to know if there is some way to stop activesync from automatically starting, it does not seem to be obeying the "manual" I have set for it. Does anyone know of a registry setting on kaiser for activesync to fix this?
free bump
Anybody have any ideas?
bump. I have activesync set to manual.
But it starts up and sync anyway.
I was searching about this earlier and found an older post on Activesync running on its own - http://forum.xda-developers.com/showthread.php?t=424918
Someone at this thread (http://forum.xda-developers.com/showthread.php?t=398050) posted a CAB called "Repair Activesync" which I am going to try and install.

Inbox crashes when disconnecting or power ON

Hi!
I have a strange problem. Each time I power on my device, if inbox was previously opened, after a few seconds it disappears. The same thing happens when there is an ongoing network connection (3G or Activesync etc), and the connection ends (disconnect 3G or plug out the USB). If I was in the middle of something it gets lost.
This also means that if I send or receive an MMS and it starts to upload/download it, after the transfer it disconnects --> Inbox crashes immediately.
So it is somehow related to network disconnections, but I cannot figure out more. I am on Nataly 2.6, but I am not sure if that matters. I really would not like to do a hard reset
I tried killing all the running processes, it didn't help. There is something with the Inbox, maybe it glues itself immediately to any active connection and crashes if that connection is closed while it still uses it.
Any clues?
Solution
I found out that mortscript was runing in the background after each disconnect and wakeup. It executed a script that kiled tmail.exe. I never personally installed mortscript so I guess it is included by default in Nataly 2.6 ROM. It is kind of stupid so I suggest removing the respective line from the ROM (files netshut.mscr and wakeup.mscr).
how can we remove that files (netshut.mscr and wakeup.mscr)?

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