Dear Forum Members,
Maybe some of you can help me out. Here is what's happening:
The Kaiser's GSM radio is switched on and the unit behaves totally normal. From time to time I sync the Kaiser via AS 4.5/USB with my desktop computer and MS exchange (as well via the desktop computer). After all syncs have been completed successfully I disconnect the USB cable and the trouble starts.
After about 2 to 5 minutes the Kaiser starts to build up a GPRS/UMTS/HSDPA connection to the internet and tries to sync itself with exchange, even though it is not supposed to do so. All exchange settings are switched to manual sync, MS Push is switched off. Disconnecting GPRS results in a re-connection 2 to 5 minutes later. Stopping email programm, Async and connection manager on the kaiser does not fix the problem, the GPRS connection is again established.
Only work around for me at the moment: placing Kaiser next to computer speakers on my desk so that I hear that the phone is showing unwanted activity; if it does: soft reset.
Has anyone any idea what could cause this behavior? As mentioned above, it only happens after syncing the Kaiser with exchange, all exchange sync modes are set to manual.
This really did cost me some bucks while being abroad recently since I did not notice that GPRS was on all the time.
Thank you all!
GZ
Graf Zeppelin said:
Dear Forum Members,
Maybe some of you can help me out. Here is what's happening:
The Kaiser's GSM radio is switched on and the unit behaves totally normal. From time to time I sync the Kaiser via AS 4.5/USB with my desktop computer and MS exchange (as well via the desktop computer). After all syncs have been completed successfully I disconnect the USB cable and the trouble starts.
After about 2 to 5 minutes the Kaiser starts to build up a GPRS/UMTS/HSDPA connection to the internet and tries to sync itself with exchange, even though it is not supposed to do so. All exchange settings are switched to manual sync, MS Push is switched off. Disconnecting GPRS results in a re-connection 2 to 5 minutes later. Stopping email programm, Async and connection manager on the kaiser does not fix the problem, the GPRS connection is again established.
Only work around for me at the moment: placing Kaiser next to computer speakers on my desk so that I hear that the phone is showing unwanted activity; if it does: soft reset.
Has anyone any idea what could cause this behavior? As mentioned above, it only happens after syncing the Kaiser with exchange, all exchange sync modes are set to manual.
This really did cost me some bucks while being abroad recently since I did not notice that GPRS was on all the time.
Thank you all!
GZ
Click to expand...
Click to collapse
did u try some system tool to see what processes are the kaiser runing? Try to see the running processes before and after the sync, maybe the sync starts some process that is causing your problems.
Related
Hi all,
Has anyone had/seen this problem? Whenever I connect my TYTN II (Vodafone v1615) to my laptop (Sony VGN-BX197XP) runnig XP sp2 the laptop's WIFI connection drops. It then keeps dropping out and coming back even AFTER I've disconnected the device - I have to reboot to get it sensible again.
As you can imagine, this is a little inconvenient!
Can anyone help?
Cat
thickycat said:
Hi all,
Has anyone had/seen this problem? Whenever I connect my TYTN II (Vodafone v1615) to my laptop (Sony VGN-BX197XP) runnig XP sp2 the laptop's WIFI connection drops. It then keeps dropping out and coming back even AFTER I've disconnected the device - I have to reboot to get it sensible again.
As you can imagine, this is a little inconvenient!
Can anyone help?
Cat
Click to expand...
Click to collapse
Sounds like the same symptoms that some people were getting with Activesync 4.5 on some machines a year ago - I thought it had been solved by now - never bit me, but my wife had terrible problems with a Vario 1 and her Sony Vaio. Have a look under "Settings->Connections->USB" - is there a check box somewhere around there to turn off "advanced" functionality? If so, do it and see if that fixes it. Microsoft added the option of a sort of IP tunnel through Activesync which really seemed to screw some WiFi chip sets,,,
Martin
Unfortunately I can't see any similar function but your pointer towards active sync seems to be right. When I uninstalled Active Sync and plugged the device in, it was fine. I installed it and as soon as it synced, the wireless dropped out. Most infuriating!
It's not any odd software I've installed either as, due to another issue, I had to hard-reset it and watch it reset itself to defaults and I was only connecting it so that I could drop the backup software on so that I could restore my backup... The device was effectively quite virginal at the time.
I recall this being an issue with the wireless card drivers rather than AS. Are you up to date on those?
thickycat said:
Unfortunately I can't see any similar function but your pointer towards active sync seems to be right. When I uninstalled Active Sync and plugged the device in, it was fine. I installed it and as soon as it synced, the wireless dropped out. Most infuriating!
It's not any odd software I've installed either as, due to another issue, I had to hard-reset it and watch it reset itself to defaults and I was only connecting it so that I could drop the backup software on so that I could restore my backup... The device was effectively quite virginal at the time.
Click to expand...
Click to collapse
It's nothing that you did - it was a serious compatibility problem between ActiveSync 4.5 and some PC WiFi chip sets - including those used in many Vaios. I checked on my Vario III after my original posting and the setting is still there under "Settings->Connections->USB to PC" and its called "Enable advanced network functionality". If you turn that off, I think it may solve your problem. I'm not sure exactly what functionality you will loose, but basic synchronisation will still work...
Martin
Subject says it all.
AS works (usually) for a while after reset, but then it just hangs saying "Synchronising" but gets nowhere.
Sometimes killing and restarting AS works, but usually I have to reset the damn thing.
Anyone else having this problem/found a solution? Not sure I'll get any sense from Orange (in fact, I am sure I'll get sod-all sense from them!)
Ferg.
P.S. Got HTC Home, iMate WMP Today, Live Search, Voice Command and many other apps installed. Perhaps it doesn't like Home or so.
More likely its a connection thing.
Try disabling advanced functionality in Start, settings, connections, USB-to-PC
That will make it try a USB connection instead of an IP based one.
Sorry, I should have said I was referring to AS on the device itself - it's Direct Push that's mucked up.
I meant on the device... but that was based on AS with pc
However, if you have an exchange server in the mix, then I would guess it either is losing the connection to the server. What happens if you leave it until it errors? (ie what error code)
Can you sync with the server OK when you do connect with USB to an internet enabled pc?
Well, the funny thing is it doesn't give me an error (or I've not waited the hours required for it to time-out).
The TyTN I have works a lot better under the same circumstances (same Exch, same account, sam SIM card etc, so it would deffo point towards the TyTN II itself.
The only thing left to do, I supose, is to ramp up the Exch logging and see what that says, but I wouldn't hold out too much hope of that.
Thanks for your assistance, unwired.
F.
Ok so its definitely the device...
Do you have signal issues on 3g where you are? Is your network allowing simultaneous voice and data? Have you installed the server certificate OK on your device?
Yeah, all the Exchange stuff is configured correctly - that's my job after all.
No 3G issues (since I use the TyTN from the same place.
Although I did notice recently that I can't actually have adata connection and a call at the same time (with 3G coverage). I guess I should be able to...
F.
sorry to bring up an old post,
having same sort of problem, but only when trying to get attachments. seems to take forever, (5-10 mins stuck on syncing then looks like it gives up) but the attachment is then there, which is crazy as its a 30k word doc which should take seconds.
did you work out any kind of solution?
edit: this is on a clients kaiser
I've been putting up with this since I got my Diamond, but now enough is enough
Has anyone experience Activesync disconnecting there device after a random period of time?
The device connecs and syncs - no problems - but after what might be 5mins, or 35mins (randomly does this...), it just disconnects!!
Appears to have nothing to do with charging (could be only partially charged or fully) or actual syncing process. Not a real issue as it still syncs initially and even when disconnects it still charges up from the USB but...this appears to be a flaw with the s/w of diamond or WM6.1 (to me...)
If this is an issue perhaps someone from HTC might read this and note same!
Happens to me too. Not all the time, not often... exactly random, as you said. Quite annoying
I'm sure there can't be just two of us! This happens to me for nearly every connection, the difference is sometimes its in 5min, sometimes 5hrs
BTW, this happens with both my work and home PC......
Surely there are others with this issue???
now i cannot even connect but when i can never it will never doconect except when you turn the screen off
Hi,
I have the same disconnect problem, varies every time.
Looks like I'm not alone... Every 5 mins I need to turn off and on my screen t to reconnect, no matter at home or at office.... you guys are right... ANNOYING
Not sure if this might work but in Device manager > USB Hub properties > untick Allow computer to turn off this device to save power.
kien said:
Not sure if this might work but in Device manager > USB Hub properties > untick Allow computer to turn off this device to save power.
Click to expand...
Click to collapse
Thanks will try this {USB Root Hub} as it was actually clicked on....let you know how it goes!!
I haven't got any problem with Active Sync, both with Exchange server and with the desktop Outlook. Are you syncing with XP or Vista? I found Vista is rock solid when it comes to ActiveSync using their Mobile Device Center.
Lord_BlackAdder said:
I haven't got any problem with Active Sync, both with Exchange server and with the desktop Outlook. Are you syncing with XP or Vista? I found Vista is rock solid when it comes to ActiveSync using their Mobile Device Center.
Click to expand...
Click to collapse
Hi there, using W2000 at work....
and using XP at home...which is marginally better!!
Have always had issues with Activsync..this is just another "first"
Lord_BlackAdder said:
I haven't got any problem with Active Sync, both with Exchange server and with the desktop Outlook. Are you syncing with XP or Vista? I found Vista is rock solid when it comes to ActiveSync using their Mobile Device Center.
Click to expand...
Click to collapse
Don't speak too soon. I didn't up until a weeks ago.
having the same problem... activesyncs disconects as soon as htc diamond screen goes off..
any solutions?
e2luispa said:
having the same problem... activesyncs disconects as soon as htc diamond screen goes off..
any solutions?
Click to expand...
Click to collapse
sounds like the device is turning off (not just the screen off)...this will of course disconnect ASync
OK, USB power off is not the issue here as with power manegement off it still disconnects.....
....anyone familiar with asynckiller? Built into SwiftB ROMs and is always running...what does this optimise? Could it be the culprit
Asynckiller the culprit...testing now...
could be getting closer now....I reckon its this Asynckiller built into the ROM
see here...
http://forum.xda-developers.com/showthread.php?t=386948
Have shut it down with task manager and see if the sync holds....stay tuned
hey guys i've had the same problem too. the answer to your question is simple: if the screen turns off, the device goes to sleep, the activesync connection is terminated. simple as that. in most cases however, my diamond never goes to sleep mode when in activesync... so if yours does, that's a newer problem
Hi,
I have the same problem with activesync by usb. This is very annoying especially if you have to transfer large files, like maps with TomTom-Home.
It is not the standby-mode which causes the problem. Even without going into standby the connection get loss.
My solution for the problem is to use bluetooth for active sync. I never get disconnected even I stay connected for hours!
I assume it must have to do something with the usb-controller. When I connect my device as mass-storage with my linux computer and transfer much/large files, I can see a lag in transfer after some time. The transfer stops for some seconds and then it goes on again.
Maybe this is the reason why activesync lose the connection
Have ruled out asynckiller....this is not the issue. Brief correspondance with SwiftB and he thinks this issue has been around as long as WM6.1 as been i.e. MS Activsync issue (another one!!) oh so frustrating
I was having this same issue when using a generic cradle I sent off for to sit my HTC Touch Diamond in. I've gone back to the cable that comes in the box with it and suddenly no more disconnections! Are you all using cradles too?
Yep. Have the same problem. Using Vista and 6.1. It wasn't a problem with XP and WM 5, but has appeared with 6.1.
I don't think it is Vista, as it also happens on another machine with XP and 6.1. Also not to do with the power saving, screen sleep or 'phone sleep. I disabled these in turn and the 'phone still disconnects (it does seem to be the 'phone, not the PC - both Vista and XP work fine with two other WM5 devices, although Microsoft is as confusing as ever by saying that AS is no longer required with Vista, whilst selling WM that always requires AS, thus ensuring that AS on the 'phone has to sync with Mobile Connection Centre).
It has got better and worse during the 8 weeks I've had the 'phone - not clear whether this is ROM or application related, as I'm changing so many things at once. Clean ROM install seems to help, but then the problem reappears when all apps are back on the 'phone. Maybe it's not getting a necessary data connection signal from the PC? I'm running it from a Dell M1330 USB2 port.
on my kaiser, I have set activesync to only sync manually. But every 10 minutes or so, it starts anyway. This is a problem because I use my data connection 3g for activesync, and when activesync starts, it starts the 3g, and drains my battery. I already am using kaisertweak to automatically stop the data connection after 5 minutes, but that is not enough to stop battery drain. And also if I am playing chess on my kaiser, when activesync starts, it freezes my chess game. So, I want to know if there is some way to stop activesync from automatically starting, it does not seem to be obeying the "manual" I have set for it. Does anyone know of a registry setting on kaiser for activesync to fix this?
free bump
Anybody have any ideas?
bump. I have activesync set to manual.
But it starts up and sync anyway.
I was searching about this earlier and found an older post on Activesync running on its own - http://forum.xda-developers.com/showthread.php?t=424918
Someone at this thread (http://forum.xda-developers.com/showthread.php?t=398050) posted a CAB called "Repair Activesync" which I am going to try and install.
Hmmm, not sure this is the best place, but it is a problem with my TD2 and certainly any searches so far have yielded little in the way of result.
So we begin - I've had my TD2 since May '09 until last weekend it has been recieving outlook items perfectly via GPRS/3G and Wi-fi all through Activesync/Direct Push without any problems. In fact normally quicker than the same item appearing in Outlook on my laptop via the VPN.
Last weekend we changed broadband supplier and upgraded our router at Head Office. Since then updates through Activesync have been sporadic at best but are normally non-existent. This is despite installing the new self-generated certificate for the new VPN/OWA IP number.
When plugged into my laptop and passing through to the Exchange Server via desktop Activesync the items will update on the phone. Unplug from the laptop and use GPRS and it takes an age to synhcronise before finally saying "Waiting for Network" and not actually downloading anything. Equally using the Wi-Fi at home gets similar results, though this is sometimes mixed up with a Server Temporarily unavailable actual error message rather than the meaningless "Waiting for Network".
Our IT support contractor is flummoxed (they got one of their iPhones to access my account and it worked perfectly and timeously). I have even done a hard reset of the TD2 and rebuilt the settings from scratch and we're still back to the same place.
I can only assume that it is something server side that is upsetting the process, but don't know what. Really annoying as it has all worked perfectly for 11 months and has now stopped working without me actually changing the device settings in any way whatsoever.
I went with a WM over an iPhone to get best MS integration, so why should this wobble give my phone problems when an iPhone can work away just fine?
So, any ideas from the great XDA font of knowledge of all things WM?
Many thanks,
Niall
Turns out the new router that was part of the broadband upgrade didn't have Port Routing configured correctly. One tick of a box and all is sorted for OTA syncing.
Still not working over Wi-Fi at home though so some work still needed somewhere.
Niall
If only it was that easy. Still get the Waiting for Network error.
I even did a hard reset, again, and got the "Waiting for Network" error on the first sync.
Only way to solve it seems to be to turn off SSL, but even that falls down after a while stating that:
Exchange Activsync has encountered an error. If this condition persists, please contact you Exchange Administrator.
Support Code 0x80830002
If I then desktop sync the device to Activsync on the laptop via USB (which passes through to our server Exchange anyway) it seems to "reset" the sync and OTA syncing will work again - for a time, normally failing sometime between 5 and 7am in the morning when I check Activsync on the TD2.
Our IT support contractor has washed their hands of it saying it must be the phone because they've had it working fine for several days on an iPhone and old WM6.1 HTC device syncing with SSL to my account. Having not changed anything on the device I don't understand what is wrong with it to behave so differently. Given that the phone is only 12 months old this a real downer.
Prior to the hard reset I was having intermittent filesys.exe crashing errors but these have gone now. Could it be related?
Flummoxed.
Niall
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Niall
For those that are interested here's where we are.
Niall M said:
Still not working over Wi-Fi at home though so some work still needed somewhere.
Click to expand...
Click to collapse
Got a new router a while back. Opened Port 80 and 443, all sorted. Obviously when the TD2 was working in the past I just wasn't noticing that Activsync wasn't working over WiFi, which is understandable given that Wi-Fi at home is normally for a bit of Facebooking and Casual Web Browsing and wherever the phone had the tiniest bit of T-Mobile signal it would still get push e-mail.
Niall M said:
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Click to expand...
Click to collapse
This appears to be a carrier problem. After working flawlessy OTA with SSL for 5 days (Wednesday to Monday) the Touch HD finally stopped at "Waiting for Network" whilst my TD2 with SSL carried on fine on Vodafone.
After a rather tiresome call to T-Mobile to try and explain the problem and have them tell me they've downloaded the manual for the TD2 and can I check the Activsync settings, settings, etc, I got put on hold for a while before they came back and said they've enabled Mobile E-mail on my account. They had no explanation as to why this had been disabled.
So the TD2 is back on T-Mobile with SSL. As of yesterday there was no improvement in that it would still fail. However I do appreciate that it can take a while for settings to take effect and so far "touch wood" today all is working as it should following a "Wi-fi reset" yesterday afternoon. Will probably update the thread further to confirm all is well or moan!
So in my case this was a carrier issue that caused the intermittent functioning of Activesync OTA. Changing to a different connection type e.g. Wi-Fi or Pass through via Desktop Activsync on USB would allow a successful sync and reset the OTA syncing (I guess it cleared the previous "dead/jammed/FUBAR'd" OTA Activesync connection) for a limited period of time. I am surprised that having Push E-mail blocked by the carrier allowed for intermittent functionality rather than a YES/NO it either works or it doesn't result!?!
So the lesson here is that the ability to receive Push E-mail may be a slightly different function from your Phone provider which can fail despite your data connection appearing to work fine (Web Browsing OTA on the TD2 was consistent throughout). I just hope this saves someone 4 weeks of phonecalls and hassle!
Niall
On one laptop I have Office2003 which refuses to sync with my Topaz, just sit there constantly trying to synch. PDA connects to laptop, is visable to edit the storage.
Another laptop has Office2010, this sync perfectly but will not allow checkboxes to be checked for contact, calender etc, only allows Mobile Favourites and OneNote...
Going to try a 3rd laptop [friends] that has Office2007 to see if that will fully sync...
T-Mobile phone monkey lied - Didn't make any difference.
The good news is that the problem is sorted. I've been reliably receiving push-email via Activsync OTA since last Thursday (5 days now).
Again it seems to have been a new router problem server side as we were also starting to experience VPN problems at work. The IT contractors contacted Draytek who told them that in one other instance (also on an LLU line) reducing the MTU value on the router solved the problem. Since doing this (maybe unconnected, the IT bods won't be drawn on it) the connection seems to work again. I've done some googling on MTU and the basic premise of reducing the value seems to make sense to me, smaller packets are harder to drop.
http://www.kitz.co.uk/adsl/MTU.htm
Any super techs that actually understand this stuff like to comment?
I can only hope this record of woes shorterns the inconvenience for others in the future!
Thanks,
Niall