Hello
Several of us with ATT tilts and Duttys 6.1 Rom from 4/29 are experiencing similar issues with Activesync and Exchange. When replying to a message or sending a message, the device will sync and then a blank white screen comes up in Activesync. It is not hung up and you hit ok to minimize Activesync and you can get right back in. It is mostly a problem becuase it will send the message multiple times in a few seconds. Almost like the message is getting stuck in the outbox. Started happening a few weeks ago, and those of us that have rolled back to a ATT rom are not having the problem. Properly reflashing the rom/clearing storage does not resolve the issue.
Any ideas?
*Edit*
The blank page appears to be attempting to display this message I found in the \Windows\Activesync folder.
"One or more e-mail messages were not sent. Please delete the messages that are still in your Outbox and then create and send them again.Synchronized."
The messages are getting stuck in Outbox, but the reciepient is recieving the message..... hmmmm
This is not specific to the Kaiser. After lots of online searching, I've only heard of one other reported incident:
http://forum.ppcgeeks.com/showthread.php?p=228466
I have the same problem with my HTC Vox. After the blank white screen (with a thin black line border) times out, I'm getting this sync error message from ActiveSync:
hr=0x8500200c, The device timed out waiting for you to supply credentials.
I enabled logging for ActiveSync, but I'm not sure how to read the logs. Here's an excerpt when it fails, and another when it passes:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
2008-06-24 11:28:32 EngineBegin Microsoft Exchange, 12.1
2008-06-24 11:28:33 EstConnection WOI NOT requested
2008-06-24 11:28:33 EstablishConn hr=0x0, handle=0x2e8e0cd2, pri=0x200, status=0x10, flags=0x0, wait=0
2008-06-24 11:28:33 ConnInfo Type=7, Subtype=1, Secure=0, Descr=Pass through connection
2008-06-24 11:28:33 AutdMode Old=Not Determined, New=Not Determined
2008-06-24 11:30:39 DormantHint Dormant mode on [Sync]
2008-06-24 11:30:39 EngineEnd hr=0x8500200c, The device timed out waiting for you to supply credentials.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
2008-06-24 11:35:41 EngineBegin Microsoft Exchange, 12.1
2008-06-24 11:35:41 EstConnection WOI NOT requested
2008-06-24 11:35:41 EstablishConn hr=0x0, handle=0x6db3b30e, pri=0x200, status=0x10, flags=0x0, wait=0
2008-06-24 11:35:41 ConnInfo Type=7, Subtype=1, Secure=0, Descr=Pass through connection
2008-06-24 11:35:42 AutdMode Old=Not Determined, New=Not Determined
2008-06-24 11:35:48 DormantHint Dormant mode on [Sync]
2008-06-24 11:35:48 EngineEnd hr=0x0, Synchronized.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I'm running a cooked ROM for WM6.1, and this seems to be the pattern for people with this problem. I got the same problem using Dr. Gonzo's WM6.1 v1.1:
http://forum.xda-developers.com/showthread.php?t=384129
... and when running Zeeshan's 96dpi v2 built on top of Dr. Gonzo's:
http://forum.xda-developers.com/showthread.php?t=397668
I'm willing to try things if anyone has ideas for me. Should this thread be moved to a more general WM6.1 location rather than the Kaiser general area?
Thanks,
Greg
We get the same thing with vanilla HTC wm6.1 rom.
our setup is Exchange 2007 published via ISA with cert authentication.
are you guys using certs rather than passwords for client authentication?
Ben.
We're using certs. I'm not the sysadmin at my company, but I believe we're using Exchange 2007. I don't know how to tell whether we're using an ISA server, but I do know that I didn't have this problem when using wm6.0 or lower. It's interesting to hear that you're seeing the problem on a vanilla ROM. So that rules out the fact that I'm using a cooked ROM. I'm going to post to an internal newsgroup at my company to see if anyone is running wm6.1 and NOT seeing this problem.
Ben, what kind of phones are you using? And in what country? I'm in the US. Do any US phone plans support HTC phones that run wm6.1?
BUMP
Our Admins just upgraded Exchange to 2007 and started getting these blank white screens on Activesync. Duplicate mails send if replying to mails from your phone. You get a plain text and an HTML version of your mail sent to the recipients MULTIPLE times, so WATCH OUT!!! My wife got 12 copies and a customer got 8.
Problem is definitely when you have BOTH WM6.1 AND Exchange 2007. WM6.0 and Exch 2007 is FINE and WM6.1 and Exch 2003 is FINE. It looks like it might have something to do with the new HTML ability from the phone, hence the plain text AND HTML formatted mails coming from the phone.
People have been discussing this on the MS forums: http://forums.microsoft.com/windowsmobile/showpost.aspx?postid=3599682&siteid=65
Thank you for pointing us to this thread. A recent post says that Microsoft is aware of the issue and expects to have a hotfix available within 2-3 weeks. Given that the thread got to the source of the problem and will track it to the end, there's no sense keeping this xda-developers thread alive.
Related
Tried the several ideas (unchecking-checking e-mail server deletion option and hard reset) posted on sprintusers.com/forum/showthread.php?p=1864960&posted=1#post1864960, but without success. Messages stay on server (have several different e-mail servers), relevant feature for me to organize on the road. Had a HTC 3300 until last week, with no issues on this matter at all, now with Diamond/WM 6.1 it simply doesn't work. Made several more tests, notice that until connecting again to server for sending new message, seems that the deletion worked but once new message is sent, messages are downloaded again. Didn't find any mention to this on several threads (am I missing something?) and appreciate help to fix!
same here.
what i did is instate of using POP, I change to IMAP.
my email support both POP & IMAP.
I've got the same problem with POP3 accounts. I'm guessing it's a WM6.1 thing - used to work fine with the exact same config on my TYTN II.
Would really love to hear from anyone that finds a fix.
hi!
i don't think that this is depending on wm6.1!
i had a trinity with wm6.1 and always synced with exchange (as i do now
with my diamond) with no problems.
since i have the diamond the deleted items don't disappear in my exchange
account, when i return to office the deleted items are still there...
regards,
markus
I can confirm that this is a bug with exchange and wm6.
You delete or move an email and it will not make the changes to the server until an email or appointment is pushed through to you.
only solution is then to wait for WM7?
Hi
We have several HTC phones with Windows Mobile 6.0 and 6.1 that have the same problem. Problem is that when they try to send an email with no attachment it sends fine using GRPS but as soon as you add an attachment of any size it tries to send the email using Wifi even when Wifi is turned off! Consequently the email doesn't send and the complete send/receive cycle fails meaning the user doesn't even get any new emails and no errors are displayed. It is very frustrating for the users as they have to constantly check the outbox to be sure send/receive is working.
For a little background, the reason i think its trying to use the Wifi connection that i checked the control logs (see below) on the device.
2008-06-27 16:20:09 SyncBegin (null)
2008-06-27 16:20:09 EngineBegin Microsoft Exchange, 2.5
2008-06-27 16:20:11 EstConnection WOI NOT requested
2008-06-27 16:20:11 EstablishConn hr=0x85020006, handle=0x820d89aa, pri=0x8000, status=0x24, flags=0x0, wait=1
2008-06-27 16:20:41 EstablishConnTimeout hr=0x85020006, handle=0x820d89aa, status=0x24
2008-06-27 16:20:41 EstablishConn hr=0x85020006, handle=0x820d89aa, pri=0x8000, status=0x24, flags=0x0, wait=0
2008-06-27 16:20:42 RadState DN={98C5250D-C29A-4985-AE5F-AFE5367E5006}\TNETW12511, N=IEEE 802.11b/g Compatible Wi-Fi Adapter, S=0, DS=18060030, T=1
2008-06-27 16:20:42 EngineEnd hr=0x85020006, Cannot connect with current connection settings. To check your connection settings, select Start, then Settings, then Connections.
2008-06-27 16:20:42 SyncEnd
I have tried adding rogers/yahoo email account using imap and it sends email with attachments with no trouble.
What gives??
More info
Did a hard reset of the phone and now in the log instead of trying to connect to wifi a get a simple error
2008-07-10 17:29:32 ConnInfo Failed (0x80004005)
All the research points to their being a problem with an sync item which probably is the email with the attachment. But why??? I've tried all different types of attachments and combinations.
Also, i did get it to work 3 times right after a hard reset but subsequent tries failed.
I have searched all weekend for a solution to this with no luck.
I upgraded my TILT to the new official ROM.
I am using exchange server for my email.
When I am using the device or sometimes when I start to use it, a window is opened full screen with the title "Activesync." The form has a big empty rectangle in it.
I know the device is "syncing" however , i don't want it moving to the top of everything I am working on.
Is there a way to hide this function?
Thanks
If im not mistaking, there is a setting in kaiserTweak that allows you to do this
I have been through KaiserTweak and haven't found it.
Do you know which setting?
KD8DNS said:
If im not mistaking, there is a setting in kaiserTweak that allows you to do this
Click to expand...
Click to collapse
yes, i would like to know as well...i have never seen this before
Well I discovered the cause of the window popup... This empty activesync dialog is actually an error received from the exchange server, specifically exchange server 2007.
There is a known BUG that Microsoft has been working for the last few months that occurs between WM6.1 and Exchange server 2007. If you mail from your phone on your exchange account, it will send the mail, however the mail remains in your PPC outbox that results in sending the mail again upon the next server sync. The mail never leaves your outbox - resulting in the error dialog, and the mail sending over and over - 26 times for me last night to a group of 20+ people.
I may have to downgrade my Tilt to WM6.0, unless I can find a magical way of deleting the email from the PPC outbox after it is sent....
thex said:
Well I discovered the cause of the window popup... This empty activesync dialog is actually an error received from the exchange server, specifically exchange server 2007.
There is a known BUG that Microsoft has been working for the last few months that occurs between WM6.1 and Exchange server 2007. If you mail from your phone on your exchange account, it will send the mail, however the mail remains in your PPC outbox that results in sending the mail again upon the next server sync. The mail never leaves your outbox - resulting in the error dialog, and the mail sending over and over - 26 times for me last night to a group of 20+ people.
I may have to downgrade my Tilt to WM6.0, unless I can find a magical way of deleting the email from the PPC outbox after it is sent....
Click to expand...
Click to collapse
umm...are you sure about this, what about the people that have never used an exchange setup. or are you saying that by default, that the phone is trying to connect to an exchange server?
What I am trying to say is if you are using an exchange server for you email - as I do for work, then this bug occurs only for the OUTLOOK mail.
I have two yahoo accounts and one gmail account and I do not get this "stuck" sent mail in the outbox. Only in the OUTLOOK mail that communicates with the company exchange server.
Sorry for the confusion...
Well, I have to downgrade back to 6.0. Bummer! I was enjoying the battery life from the new radio in the ATT6.1 rom.
I sent one mail from my device, went straight to the OUTBOX to delete the mail - and during this 30 second time frame, it sent the mail 5 times!
Just a warning, if you are using exchange server 2007 - do NOT upgrade to 6.1. Sending mail is just broke.
I use WM 6.1 and ES 2007 without issue, never heard of this bug. Do you know anyone else at your job with the same issue?
another issue
hi i have another issue with AS and i cant seem to find anyone else with the same problem. while syncing music/videos with wmp11 on vista the connection is always lost about 1/4 the sync list. anyone know about this?
marty...
Yes I do. Someone just got a TILT for work that came with 6.1 already installed. He has the same issue with the email.
I have searched all weekend for a solution to this with no luck.
I upgraded my TILT to the new official ROM.
I am using exchange server for my email.
When I am using the device or sometimes when I start to use it, a window is opened full screen with the title "Activesync." The form has a big empty rectangle in it.
I know the device is "syncing" however , i don't want it moving to the top of everything I am working on.
Is there a way to hide this function?
Thanks
thex
I don't use exchange server myself but have you tried changing your schedule settings to sync manually. I beilve it's in activesync/menu/schedule
HBEAR,
Yes I have. I tried setting it to exclusive. Heck, I even mapped the PPT button to show the today screen to get by the popup.
The popup you are seeing is the error from exchange server. When you send mail from the exchange account, the mail will get stuck in the outbox and keep sending until you delete it yourself.
Our company is going to implement the Microsoft patch to fix this in the middle of October. I couldn't wait, so I downgraded back to 6.0. TF2D works great on it. However, now my battery drains fast again.
I looked through the forums to see what radio and SPL that could be flashed for a 6.0 rom but everything I found was for 6.1. So I am using the unbloated ATT rom.
Man i miss the 6.1 radio!
Hello
I use my Diamond to check/send mails via my POP/SMTP account on gmx.net (Please note that this via a new account and not synced through the outlook account).
However, lately I have been having some problem with:
1) Sending email. I get an error message saying that Unable to connect, please check your connection. fyi I have tried sending it over HSDPA and Wifi at home and I receive the same error. I then tried sending a email through the same account from my computer and the mail went through ok.
2) Deleting emails. When I delete emails from this account on my Diamond, for some reason it doesn't get deleted from the server (but it works perfectly when I delete the same mail from the email client on my computer).
Also, the problems go away after a hard reset but tend to reoccur after some period of time.
Any suggestions.
Thanks
ROM: 1.93.831.1 WWE
Radio: 1.00.25.05
Sending an email is a known problem of WM : the only solution seems to have an email's account by your phone operator and using their smtp.
You can use the pop3 from any provider, not the smtp.
A patch from Microsoft exists but seems to work on some OS versions (Don't work on Touch HD because Touch HD was released after the patch and after than Microsoft decide the error is resolved ... but it's wrong ...)
Merci Elodie
Actually I had this problem also , I fixed it by installing a 3rd party email client (flexmail I use http://www.pocketinformant.com/products_info.php?p_id=mail&)
but I am prety sure you can find some free ones.. I had this with license from a ipaq I had before.
Just googled for the MS patch that Elodie mentioned.
http://www.microsoft.com/downloads/...2e-d2dd-44f2-86e5-1e53aad7fb7a&DisplayLang=en
Seems to have fixed the problem (i hope its fixed permanently).
I used this
http://www.tracyandmatt.co.uk/blogs/index.php/2008/10/15/windows-mobile-smtp-fix
and it worked for me...
Without even soft reset
Before cab no way to send mail from my gmail pocket outlook account
This occurs "sometimes"..
I was deleteing the acount and recreate
Then I discovered this cab file and it solves the problem for me...
As some of you might know Exchange 2010 has this great new Text Message syncing. Unfortunately, there are a lot of ROMs that are not compatible with this feature. Considering it can take upwards to an hour to check for each to see it works, it can get quite tedious waiting for a ROM to download, flashing it, and then finding out it doesn't work for you. Hopefully, with help from the community, we can make this little list more complete
Compatible
Firestorm Leo v5.5.23518-2G
Link: http://valkyrie.htc-files.com/downl...ormLEO/v5.5/tp2_firestorm_v5.5.23518LEO-2G.7z
Notes: Requires cab fix - http://forum.xda-developers.com/showpost.php?p=5371107&postcount=3762
Firestorm Leo v5.5.23518
Link: http://valkyrie.htc-files.com/downl...estormLEO/v5.5/tp2_firestorm_v5.5.23518LEO.7z
Incompatible
EnergyROM RHODIUM 23518 Standard M2.5 - Jan 25, 2010
Partial Sync
Fixes Applicable: None
EnergyROM RHODIUM 23518 Standard M2.5 + MaxManila - Jan 20, 2010 (Partial)
Partial Sync
Fixes Applicable: None
Unknown
Firestorm Leo v5.6.28206-F5
Tester: CLShortFuse
Fixes
To be added
For a rom to be compatible it must:
Receive existing messages from Exchange
Send new messages to Exchange
Receive "Congratulations!" email after first sync
Supports sendings text messages from Outlook OWA
Currently I have seen different issues with ROMs.
Partial sync: Server sends messages to phone. Phone never sends to the server. New messages are never updated on Exchange. Slow synchronization process. "Congratulations!" email is never received.
No sync: No SMS messages are synced at all
**reserved**
**2nd reserve**
Nice idea, CLShortfuse. This is the kind of thing that makes the community worth watching. There is so much "what is the best ROM", "if you like my work here is my (Paypal) link to buy me a coffee", and other crap. When someone has an idea with some value for the community it should not go unnoticed. Thanks!
(Please, don't anyone hi-jack the thread by responding to me here. Do it elsewhere. This thread is about EXCHANGE COMPATABILTY.)
Some general information about Text Messages in Exchange 2010
Hello CLShortfuse,
I stumbled on your posting about this new feature "Text Message" sync. At this moment I'm testing the "L26_HD2[LEO]V3.1_NLD.rar" from http://www.laurentius26.net and I'm unsure if it works. I did not receive the welcome message, butt I never Remote Whiped the device from the mobile phone list in the Outlook Web Access page.
I'm searching some general information, should it be so that you do not need a third party SMS gateway? Every SMS you create in Outlook or on OWA is send to the Phone and the Phone puts it on the GSM network to be delivered?
All SMS received on the phone are synced to your Inbox aswell on OWA and Outlook?
Any 'best practise' webpage information somewhere?
Regards Tom
Edit
It also didn't work with the Dutch Stock rom installed on the HD2, it could be that my Exchange 2010 is missing a setting.
Laurentius26_LEOV4.5_NLD.rar ROM for Leo HD2
Findings:
•Receive existing messages from Exchange
No, no reception existing messages on WM phone.
•Send new messages to Exchange
No, no reception new messages from WM phone to Inbox.
•Receive "Congratulations!" email after first sync
Yes it receives Congratulations E-mail
•Supports sendings text messages from Outlook OWA
Half, when send it is received inmediately on the phone, it doesn't send it, it starts sending the SMS when I send an SMS on the phone. So the OWA created SMS's are que'd up until a SMS created on the phone is send.
So no full support same result with HTC sense as with Window-Standard as the today plugin, no difference.
Going to check the next Laurentius Rom "L26V1WWE655_UltimatePOWER.rar"
Cheers Tom
Don't know if you want other rom's but I'm currently running Don Salaris rom (WM6.5 and Sense 2.1) on my Touch Diamond and it works with the fantastic SMS sync feature!
i am running Exchange 2010 i have not had any problems with it yet but please use caution now your Email admin can read you text now btw