I've been putting up with this since I got my Diamond, but now enough is enough
Has anyone experience Activesync disconnecting there device after a random period of time?
The device connecs and syncs - no problems - but after what might be 5mins, or 35mins (randomly does this...), it just disconnects!!
Appears to have nothing to do with charging (could be only partially charged or fully) or actual syncing process. Not a real issue as it still syncs initially and even when disconnects it still charges up from the USB but...this appears to be a flaw with the s/w of diamond or WM6.1 (to me...)
If this is an issue perhaps someone from HTC might read this and note same!
Happens to me too. Not all the time, not often... exactly random, as you said. Quite annoying
I'm sure there can't be just two of us! This happens to me for nearly every connection, the difference is sometimes its in 5min, sometimes 5hrs
BTW, this happens with both my work and home PC......
Surely there are others with this issue???
now i cannot even connect but when i can never it will never doconect except when you turn the screen off
Hi,
I have the same disconnect problem, varies every time.
Looks like I'm not alone... Every 5 mins I need to turn off and on my screen t to reconnect, no matter at home or at office.... you guys are right... ANNOYING
Not sure if this might work but in Device manager > USB Hub properties > untick Allow computer to turn off this device to save power.
kien said:
Not sure if this might work but in Device manager > USB Hub properties > untick Allow computer to turn off this device to save power.
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Thanks will try this {USB Root Hub} as it was actually clicked on....let you know how it goes!!
I haven't got any problem with Active Sync, both with Exchange server and with the desktop Outlook. Are you syncing with XP or Vista? I found Vista is rock solid when it comes to ActiveSync using their Mobile Device Center.
Lord_BlackAdder said:
I haven't got any problem with Active Sync, both with Exchange server and with the desktop Outlook. Are you syncing with XP or Vista? I found Vista is rock solid when it comes to ActiveSync using their Mobile Device Center.
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Hi there, using W2000 at work....
and using XP at home...which is marginally better!!
Have always had issues with Activsync..this is just another "first"
Lord_BlackAdder said:
I haven't got any problem with Active Sync, both with Exchange server and with the desktop Outlook. Are you syncing with XP or Vista? I found Vista is rock solid when it comes to ActiveSync using their Mobile Device Center.
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Don't speak too soon. I didn't up until a weeks ago.
having the same problem... activesyncs disconects as soon as htc diamond screen goes off..
any solutions?
e2luispa said:
having the same problem... activesyncs disconects as soon as htc diamond screen goes off..
any solutions?
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sounds like the device is turning off (not just the screen off)...this will of course disconnect ASync
OK, USB power off is not the issue here as with power manegement off it still disconnects.....
....anyone familiar with asynckiller? Built into SwiftB ROMs and is always running...what does this optimise? Could it be the culprit
Asynckiller the culprit...testing now...
could be getting closer now....I reckon its this Asynckiller built into the ROM
see here...
http://forum.xda-developers.com/showthread.php?t=386948
Have shut it down with task manager and see if the sync holds....stay tuned
hey guys i've had the same problem too. the answer to your question is simple: if the screen turns off, the device goes to sleep, the activesync connection is terminated. simple as that. in most cases however, my diamond never goes to sleep mode when in activesync... so if yours does, that's a newer problem
Hi,
I have the same problem with activesync by usb. This is very annoying especially if you have to transfer large files, like maps with TomTom-Home.
It is not the standby-mode which causes the problem. Even without going into standby the connection get loss.
My solution for the problem is to use bluetooth for active sync. I never get disconnected even I stay connected for hours!
I assume it must have to do something with the usb-controller. When I connect my device as mass-storage with my linux computer and transfer much/large files, I can see a lag in transfer after some time. The transfer stops for some seconds and then it goes on again.
Maybe this is the reason why activesync lose the connection
Have ruled out asynckiller....this is not the issue. Brief correspondance with SwiftB and he thinks this issue has been around as long as WM6.1 as been i.e. MS Activsync issue (another one!!) oh so frustrating
I was having this same issue when using a generic cradle I sent off for to sit my HTC Touch Diamond in. I've gone back to the cable that comes in the box with it and suddenly no more disconnections! Are you all using cradles too?
Yep. Have the same problem. Using Vista and 6.1. It wasn't a problem with XP and WM 5, but has appeared with 6.1.
I don't think it is Vista, as it also happens on another machine with XP and 6.1. Also not to do with the power saving, screen sleep or 'phone sleep. I disabled these in turn and the 'phone still disconnects (it does seem to be the 'phone, not the PC - both Vista and XP work fine with two other WM5 devices, although Microsoft is as confusing as ever by saying that AS is no longer required with Vista, whilst selling WM that always requires AS, thus ensuring that AS on the 'phone has to sync with Mobile Connection Centre).
It has got better and worse during the 8 weeks I've had the 'phone - not clear whether this is ROM or application related, as I'm changing so many things at once. Clean ROM install seems to help, but then the problem reappears when all apps are back on the 'phone. Maybe it's not getting a necessary data connection signal from the PC? I'm running it from a Dell M1330 USB2 port.
I have problems with active sync actually I have never seen a worse user friendly program as active sync almost no possibilities for user interference. And it quite often for some reasons delets all contacts and tasks etc from phone.
ANd will not sync notes from computer to phone. says just attention required but what to do remains unknown. Is there any better syncing program for win me 6 maybe.
I would delete the active sync connection on the PC, and on the phone, and start from scratch.
PC = file/Delete Mobile device.
Phone = Programs activesync/menu/connections/delete what ever you pc connection is called.
Of course don't delete the connections when they are connected.
Plug the phone back in, and create a new connection, and see if that corrects the problem.
Hi,
I was wondering if it's possible to disable auto starting the Windows Mobile Device Center automatically starting when you connect the USB cable. I don't use MS way of syncing, all I need from the connection is file transfer with retaining device access to the SD card, and internet connection routed from my PC to PPC. Technically I just need it to update my RSS feeds once it's on cable and to have access to files.
I was ultimatedly able to disable WMDC by renaming C:\Windows\WindowsMobile\wmdcBase.exe to something else. Raphael synced much faster, I was almost immediatelly able to access files on the device. The problem is I lost internet access on the PPC by doing this.
Sooo the ultimate question is:
Is there a way how not to start the annoying green ugly thing that takes up whole screen when you most need it clean and only thing it does is slowing your initial file sync, BUT retain the network feature as well.
Or is there a way to make the Device Center start completely hidden at least?
I just hate when Microsoft tries to make an app idiot-proof and in the same time makes life miserable for the advanced users...
my rom on my diamond is:1.93.456.2 version
Is there any way to speed up my sync speed? when i bought my device i thought that the sync speed on my diamond is usb 2.0, but now i know that it happens only in "disk drive" mode. i'm disappointed very much.
I have more than 5000contacts and it takes a very long time to sync every time and it drives me crazy.
Is there any solution for this problem anywhere? a new rom or a little program? i hope that someone can solve this problem.
thanks for your help!
Why do you sync all of the contacts everytime? It should only sync those that have changed.
The problem is not in the USB connection it is in Activsync software. That why it is recomended to use USB disk drive mode when transferring larger files
hi, of course i just sync data. So, after a hard reset with the 5000contacts it takes 2-3hours to do sync, after it takes only to sync for 4-8minutes, but its is still too long.
Before i bought diamond i tried a sghi-780 samsung. i loved it very much, it was very fast, but 240*240resolution is a big problem since most of the programs i use are not available in this resolution.
So finaly i bought diamond, soon i realised this speed problem. Because in "disk drive mode" i can't syncronise data.
What i need now is a little program, or a new rom version in which this problem is solved. have you seen anything like this?
thanks for your time, Z.
zarand said:
What i need now is a little program, or a new rom version in which this problem is solved. have you seen anything like this?
thanks for your time, Z.
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Nope sorry - as far as i know its Activsync, but an expert may come along in a minute with a solution.
BTW yours does seem very slow - mine takes a minute or so to sync, but then I have a dock that charges it as well, so just leave it there whenever I am next to the laptop anyway.
Heya guys, what would you suggest in terms of a program that is a good alternative to active sync. i'm getting really really pissed off with active sync claiming that some of my stuff is not matching and it resyncs and wipes all my special ringtones as well as my contacts in my Peoples tab in tf3d.
I share your frustration but have found a sort-of solution. When you get the error "There has been change made on your server that requires re-syncronize all items on your device" I do a hard reset. You will loose all your changes since the last sync, plus you have to reload everything.
Many may dissagree with me on this, but here is how I have deleted this problem.
1) Hard Reset
2) Set Owner Name
3) Connect to PC and Sync. Do not disconnect from PC.
4) Open Active Sync or WMDC and change your Sync content to your preferences and let it sync again.
5) disconnect from PC and turn off "Advanced Network Conection or Enable faster data synchronization" (depends on WM version) on the phone: Start>Settings>Connections>USB to PC
6) Soft reset, and you are good to go.
7) reload all apps.
Personally I do not reload from a back-up as I find the problem can reappear. Others may find this overkill, but this problem bugs me so much, I am wiling to go to consderable effort to get rid of it for good. If you ever turn on the fast/advanced connection again, the problem will resurface.
I think the problem has to do with the high speed data transfer. Probably a polling timing or something. I think the PC or Phone is looking for a response and not getting it fast enough which causes the full resync. By disabling the advanced or faster USB connection, it works fine for me.
Other uses have also reported that syncing via BT eliminates the problem,but I have never tried this.
I used to get this about every 4-5 weeks, but since I maded the changes described above, I have not had the problem for over a year unless I forget to turn off the advanced/fast usb sync after a ROM flash.
Hopefully this will work for you as well. It is frustrating when you cannot trust the phone to keep your data entered between syncs.
Doug M.
I would suggest using PIMBackup, it runs from your phone and saves everything or just the items that you choose onto your storage card. It is way faster saving and retrieving your contacts than active sync, It also allows you to restore without a computer so if you mess up your phone and have to do a hard reset when you are away from your computer you can get your contacts back without going out of your way to get to a computer