My new Diamond keeps rebooting itself during calls. Somtimes, it lasts for 10-15 mins without a reboot and at other times, it reboots itself almost immediately. When not in a call, it has no issues whatsoever.
When I did a hard reset and used it, it worked fine for many calls but after sync with our Exchange server, the troubles started almost right away. No issues with the same data on my older TyTN II.
And I didn't install a single cab file...
I tried the stock HTC Asia ROM as well as Dutty's and nothing changed. I've tried three different Radios - 1.00.25.05, .06 and .07 and have the same symptoms. I'm currently on the stock ROM 1.93.707.1 WWE.
I thought it might be issues with my SIM so I got a new one and nothing changed.
Has anyone seen this issue before? The service centre looked at it for a day and said all was fine... so any help here would be greatly appreciated.
One additional point I've noted is that the Diamond reboots only when a data connection is active. If Data is disabled, then the phone doesn't reboot at all...
Anyone else seen these issues?
Touch Diamond Reboots in middle of Call
Just got my TD back from repair and was told it had a new motherboard. (which one would imagine would give you latest roms) and yesterday it rebooted 8 times during calls, and today 4 times (Maybe its getting better) but this is unacceptable in a $10 phone. Let alone the TD. Tim
Hi!
I have the similar problem. I tried to install different roms. These did not solve my problems. It seems to me, that it is a hardware design failure.
any ideas about fixes yet?
Kraszi
Diamond reboots when called
I have just had this same problem with my Touch Diamond, my Touch HD is away for repair with the same problem, it's a real pain as you don't know who called. I have installed the Diamond Project Team Rom Release V2 and I have just removed the slide to answer addon and will see how it goes.
Related
I was wondering if anyone else is experiencing this issue.
I upgraded my 8125 to ROM 2.17.7.2 WWE and Radio Version 02.07.10 and it seemed to perform much faster.
Lately I have noticed that at random intervals while on a call the radio audibly "clicks" and drops not only the call, but the connection to the tower also, and must re-establish the connection. Very annoying.
Also, the phone will randomly lock-up and become completely unresponsive to any inputs. It won't take calls, respond to any buttons including power, nothing, just frozen. This will happen about once a day, and will even occur while on the charger. Just walk over to it and it's dead. Fixed by a soft reset.
Is anyone else having this issue? It's the strangest damn thing. I'm using an old ATT SIM card just as in FYI.
Thanks,
Marc
mlampcov said:
I was wondering if anyone else is experiencing this issue.
I upgraded my 8125 to ROM 2.17.7.2 WWE and Radio Version 02.07.10 and it seemed to perform much faster.
Lately I have noticed that at random intervals while on a call the radio audibly "clicks" and drops not only the call, but the connection to the tower also, and must re-establish the connection. Very annoying.
Also, the phone will randomly lock-up and become completely unresponsive to any inputs. It won't take calls, respond to any buttons including power, nothing, just frozen. This will happen about once a day, and will even occur while on the charger. Just walk over to it and it's dead. Fixed by a soft reset.
Is anyone else having this issue? It's the strangest damn thing. I'm using an old ATT SIM card just as in FYI.
Thanks,
Marc
Click to expand...
Click to collapse
It could be a SIM compatibility issue. I don't know what SIMs were issued by ATTWS, but if it's a Gemplus then it may be the cause. Cingular will swap the SIM for a new one if you go to a retail store.
As for the lockups - could be related to the SIM, but I'd also be interested in knowing what 3rd party apps you ahve installed.
Don't think that it's an "Old SIM" issue
I don't think that it is the SIM. I exchanged my old SIM for a new one when I bought my 8125 and have been experiencing the same dropped signal (It not only drops the call, but the signal has to completely reset).
Is there any chance you are using Exchange activesync or Direct Push email
I am using Exchange Activesync but not direct push (I turned it off to see if it was the culprit).
As for installed Apps, I have:
TomTom 5.2 (I think that's the version)
Batti
SmartsKey
TotalCommander
PocketWeather
iSilo
.Net Compact Framework 2.0
SQL Mobile 5.0
SQL Query Analyzer
Thanks for the help diagnosing this. I'll try a SIM swap Monday time permitting and post an update.
Thanks again!
Marc
I have the same issue, and it started when I installed SPBweather and Total Commander. I think I'm going to find another file explorer program and remove TC and see if that helps.
OK
had the touch diamond about 5 days ago. (no network) stuck my orange sim in it from my e650
In that 5 days it has twice failed to come out of standby. Nothing will get it to come alive apart from taking out the battery. Bit of a problem because i use it for alarm clock in morning.
The only things ive done to it so far are
Installed PHM reg editor
Installed PHM soft reset
Installed cab file to get rid of sms threading/conversation
Installed cab file to enable delivery notifications for SMS
Carried out reg hack to not show sim contacts (although thats now reset due to the battery coming out (I think))
Anyone else had this problem and got a fix? I tried pressing the standby/off button, holding the standby/off button pulling out the stylus etc
Hope I havent got dud hardware
Cheers
JP
same problem here with my mda compact IV from T-Mobile, just have the phone for 2 day's now, and it's 8/10 times now it would not come out his standby mode.
first thing i did when i got my MDA, is flashed it to A.Z.T.O.R. V7 Black Diamond Touch Edition.
So I'm kicking this thread up, hoping for some kind of solution of idea!?!?
hello,
thats not normal. use orig. rom from provider and check it again.
if the same than back to seller.
use reset to start the device again and not the battary put out/in.
iam not expert so see this answer only as a proposing.
okokur
Previous related thread?
Still not very happy with my phone so I might send it back to be checked.
i found another thread http://forum.xda-developers.com/showthread.php?t=436000&highlight=standby+freeze
I've had this exact problem, but the reset button on the back does work when this happens. I'm in the US on T-Mobile in NYC using a European Diamond. I work in a building that has very weak T-Mobile coverage and I've found that I only get the problem when I am at work. On the weekends and at night, the problem never happens because I am usually in an area that has either no coverage or good coverage. I have not eliminated the problem, but I have discovered that setting the network type to "GSM" and the band to "UMTS(850+1900)GSM(850+1900)" reduces the incidence of the problem for me to once every few days. I'd love to hear a good solution to the problem as well.
Click to expand...
Click to collapse
I have the same problem only at my work where I get almost no signal.
before my diamond a had a HTC Elf with the same problem only at my work, this phone is switched for a diamond with the same problem now.
I updated radio now, see what happends
The radio is updated to V. v1.00.25.05
i have much better signal now, and no problems at all.
I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.
Hi,
I have a Kaiser with the following Items:
ROM: 3.31.111.4 GER (downloaded from german T-Mobile Site)
Rom Date: 09/01/08
Radio: 1.59.42.15 (from here, more about it further down)
Protocolle Version: 25.83.30.07H
Here the Problem:
I used to have a Custom ROM on this Kaiser (see my previouse Posts) but since i had some Issues about GPS and so on i decided to go back to the original T-Mobile ROM and downloaded it from theyre german Website.
Everything seemed to be working nice till i noticed that i didnt get as many Calls as i used to.
I went to check my Amount i had left on my Prepaid Card by hitting *101# and send but all i always got was a Message saying *Session ended*, instead of my Amount on my Account.
So i tryed to make a Phonecall with my Kaiser but all i heard was like a Pianolike multitone Chirp in the Speaker.
So i deleted all the Programs i have added, like TOMTOM6, and some Games and i rebooted the Kaiser to find out i could make Calls again.
Shortly thereafter i noticed that this would happen every Time my Kaiser was in Suspend Mode/ Standby so i deactivaed this.
Today i noticed that it happened again even i still had Suspend disabled.
I have already called HTC here in Germany today and all the LAdy told me to try to flash the T-Mobile ROM again and see if it still does the same as it does now, and if so to go to a T-Mobile Shop.
I have looked on this great Site but since i have PC Issues at this Time as well as PPC Issues i cant read through the entire Kaiser Section, I am sorry.
I have already tryed multiple Radios from the BIG RADIO Thread, but no changes.
Does anyone know of any FIX of this, does anyone else have this Issue too?
I would be very Helpfull for any Solution because i really dont want to have them send it in, since i dont know which Radio was on it Stock, nor do i wanna be w ithout it for weeks if i can fix it somehow, even i would much rather have a Diamond in exchange for it (yeah i know i am a dreamer LOL)
Thanks in Advance for any Suggestions, Help or Solutions.
Ive had my tytn 2 for a little over a month now, and I've noticed something when I'm using the phone for heavy texting. After a while, the phone will more or less freeze. The chime stops sounding for a new text, however, the phone continues to operate, and will recieve calls. Also, when the alert stops sounding, if I close the text messaging and return to the today screen, the screen is all scrambled. I have done a few hard resets now to try and clear the problem. I am going to be unable to return the phone to the place I bought it from, as we had a disagreement over the last phone I purchased through them(long story). The touch screen still works on the today screen, and if you know where to push, it will still open programs, just everything looks like snow....
Now, I have WM 6.1 on it(factory rom) ROM version 3.29.422.1 WWE, the ROM date is 05/20/08. The radio version is 1.70.18.02. The phone is used on a T-mobile affiliate(IWireless) network. The techs there are idiots, and I don't think they could dial with this let alone tell me how to fix it....
My previous phone was a T-mobile MDA, which I did love. I know about using different ROMS, Im just not sure how/which one to use on my TYTN 2. HELP ME PLEASE!
anybody have this problem too? it is getting incredibly irritating. I called tech support last night, and the people that I talked to had no idea what I was even talking about. It almost seems as if there is a lag in the programs. I occasionaly get a screen that is telling me that tmail.exe has encountered a problem and needs to close. i let it send the error report, but the text program stays open.
Any help would be appreciated!
have you tried to reflash to the factory rom?
Can you warranty it with HTC?
Sounds like a harware problem -- specifically the cable that connects the keyboard is either loosly connected or damaged.
Try to get service directly through HTC -- but if you can't you might want to open it up and see if the cable is seated properly
im not sure it it is a hardware problem, as the phone will go skitzo on me even if I open the keyboard and leave it open. it usually would only do it when im texting, but it did it today, when the phone was on silent, I switched it back to on, and read a text message(did not open it), and when I tried to close the text and return to the today screen, it froze up again, and I had to do a soft reset. im really thinking its a software issue...
I would try to reflash, I had a ROM on mine that had the same problem, I did a reflash and never had the problem again.
Is there any way that I can do the reflash and still have the pre-loaded settings from my carrier? I'm thinking that I can't, but is there a place that I can be pointed to to get a copy of how to do the re-flash? It's got WM 6.1 Professional on it, and it is a branded copy(maybe part of the problem?). Obviously, I need to take some time to write down all of the settings for internet and such...
Are you talking about the network settings or something else? Most ROM's have a connection wizard that will setup network and MMS settings.
mostly the settings for the mms messages, and the internet settings. when I flashed a new rom to my mda, I had to manually put them in, the auto wizards wouldn't work.
Hello everyone,
I have done a ton of google searches and spent about an hour reading through threads of people with similar problems. I have flashed a few roms and different spl/radios etc. Nothing seems to fix the problem.. Nor have I seen anyone in a post had their problem fixed either - they were just criticized and told to search the forums or read a generic faq on flashing radios..
Anyways, after reading all that and trying a few different radios nothing seems to help.
My device, while connected to 3G, can usually make 1 call when it first connects, then each call thereafter will fail with a beep beep beep.
I am running 3.29.Hard spl
Rom Version TPC_V10_MEGA WWE
Radio Version 1.70.18.02
Protocol Version 25.83.40.02W
Has anyone found a successful combination to correct their issues with the 3g network and their tilt? If you have no issues and have the same phone please post your build.
I have flashed from original roms and a few diff radios to no avail .
I really want my damned 3g to work.. and no I dont want to just manually switch to EDGE (which is what I have my phone forced on now).
Thanks in advance.
same here
I have had the same issue. The phone will show H or 3G and you cannot make a call. I have just accepted using the edge system to keep the phone working fine. The only thing you loose is the faster internet speed the phone otherwise works fine. I have assumed that I dropped the phone and something happened to the antenna. I contacted HTC about the issue and they say it is a hardware issue even though I have seen many speak of the same issue. I have the tilt.
I thought I did the same thing until I started searching and see that there are numerous people with the same issue.
I will just be patient and wait until a new winmobile phone comes out with a oversized screen! Hope the next xperia is that
Radio Issue
I had the same problem with that radio. I changed back to the 1.65 radio and everything worked properly again. I hope this helps.
See my sig for what I am running. I have run TPC's roms as well as others and almost every 6.1 compatible radio there is and have never encountered that problem.
Have you tried to go back to stock everything, rom radio and spl to see if that makes the difference ?