Database Develop

Serious Bug: Device password freezes start menu after phone call

I have now done several test and have found what I believe is a serious bug in the ROM, making the Kaiser virtually useless for business users.
When the device is protected by a password (Start/Settings/Lock), the start menu freezes after ending phone calls. In addition, the backlight turns off.
This only happens if the phone call is long enough (more than a few secs) for the display to turn off during the call. This is to prevent accidental button presses. When the phone call is ended the display should come back up, however, this is where bug seems to manifest itself. Somehow the password protection gets in the way and turns the display off and freezes the start menu.
The reason why this is serious (especially for business users) is that when you use MS exchange sync, many businesses enforce policies requiring a device password (common & recommended practice). This means that the option of turning the device password off does not exist. Therefore, using exchange sync (with security policies enforced) and making phone calls does not work.
I have now made several hard resets and used two different SIM cards. However, I was not able to try this on adifferent device. Therefore, I would be grateful if somebody could try if they experience the same issue. Disabling the device password fixes this, so you won't be stuck if you try.
I will return my device tomorrow for a full refund, unless the store can show that this problem is specific to my device and that a replacement unit works properly.
Many thanks for any help!
Cheers
Magxs

what rom are you using? I have not seen this problem at all on the various AT&T ROMs.

I am using the official & released HTC TyTN II ROM on a device branded as such. Got the device on Tuesday as official retail unit, so it is not pre-production or beta.
Interesting to hear it works on the ATT ROM. HTC must have messed it up. Maybe it is just my device.
Thanks for the info.

Ok, there is a workaround now that I can live with for the moment. All you have to do is to toggle the power off and on when it hangs and it is all back to normal. Not too bad.
Hope they fix it though...

Same error for me!
Hi Magxs
I cannot tell you how pleased I was to find that someone else has experiencing the same problem! I have _exactly_ the same issue. Like, you, I use the phone for business use so there is absolutely no way I can use it without a device pin (well done on discovering that by the way). As you mention in your last post, switching it on & off fixes the issue but it's a bit of a pain.
HTC have got a good reputation on getting fixes out quickly so let's hope that'll be the case here.
Ben

Always good to know you are not alone with a problem. I also have a thread about this over at MoDaCo: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The issue is getting some attention now. Just hope it is enough for them to do something about it.

Hi
I have built a small application that will hopefully resolve this problem, it is over on the thread at: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The problem with the Kaiser seems to be because on a call when it has a password set it's entering an "idle" mode rather than just turning off the backlight. Idle mode is something normally not used on PocketPCs. Once in idle mode it responds to key presses etc but doesn't leave "idle mode" so it appears frozen or in an odd state as nothing lights up!
Regards
Phil

I experienced even more issues!
Please can you share with me if you have found more complete solutions?
I experience "freezing" after long calls, same as you.
But also when replying to SMSs
Even when the device is not used for some minutes: first backlight goes off or almost off, then the start button (software and hardware buttons) become not responsive:solution? Soft reset! or wait 25 secs
Please help
Saulo866

Problem is widespread
I too have this exact same problem. If the phone screen goes off during the call, the end button will lock the screen. Have you noticed that pressing and holding the end button puts a screen lock on the device?. Never seen this in any other device. Normally holding the end button cancels the Data (HSDPA, GPRS etc) connection. I will try the solution and see how I go.
This is just one of a number of problems. I also find the phone goes in "Roaming" mode even when connected to my own provider, and there are annoying problems with calendar synching. Gr8 device...but!

KaiserCallEndFix.exe needed
I cannot log in to Modaco. Even after registration, no validation email sent to me. Can any friend here post the fix for TyTN II ( KaiserCallEndFix.exe) here, so I can download it!
Thank!

This has gone rather quiet, I'm using the Reg edit listed earlier that forces screen to stay on during call but it's not ideal.
Anyone else solved it besides the button press workaround or Phil's Exe file?

I also suffering a different side effect from this problem.
I choose to deactivate the lock function to avoid the on-off procedure after the end of everycall. But every 1-2 days my device stops working because it starts asking for the lock (even though the lock function is disabled!!!!!!).
If I soft reset the device the problem disappears. Does anybody also have this problem?
Is there any news on when HTC will definitely solve this issue?

this problem stilll exists. thought it was just me. Just got 2 phones from orange - complained tothem about this bug & they sent 1 replacement phone. even though I told them it was a software issue. new phone arrived and problem is still there . Orange have escalated the issue to their technical people. I await their response. I also spoke with HTC technical support in the UK who claimed not to be aware of this issue. One thing they did agree with was that if youhave a pin , when asked to input the numbers upon switching on the device , the screen goes half dimmed so you cant see properly what you are tapping in. no mention of a fix anytime soon though. lets hope HTC do sort this out an drelease a fix because I do really like this device.
great forum btw

My phone has had this issue since I got it back in Feb/Mar 08, i just hit the power button on/off and dealt with it. I'm suprised this thread is months only and HTC hasnt fixed it yet. Why are they so slow to fix issues?

omg, thanks god that i am not going crazy,
ive been using a mda vario 3 on t-mobile,
since dec 2008, got the same freezing problem...
hoping for a update to be released by htc etc, then got a replacement phone after 6months, and still same problem.
i just spoke to the technical dept and he doesnt know any problems with this,
thanks for the insight on how it occurs.
so now im gna have a serious complaint abt this, to t-mobile.
and get htc to sort it out.
heheh

TyTN II hangs

I have had the same results on three seperate phones.
All three phones have the following Device Information:
ROM version: 1.56.421.1
ROM date: 10/26/07
Radio version: 1.27.15.32
Protocol version: 22.51.88.13H
Phones hang when locked, which stops all incoming calls. Can only recover by resetting phone. This makes the phones unusable while travelling.
The symptom:
The screen cannot be activated after the power button is pressed. It is as if the phone is powered off although the LED is still flashing (slowly) indicating that the phone is still powered on.
This generally occurs after the phone is locked, the screen is switched off by briefly pressing the power button, and the phone is not in use for a while (+- 10 min).
The cure:
The power switch has no affect. The only way to get the phone to switch on is to press the reset switch at the bottom of the phone and then press the power button.
Leaf have:
a) Reloaded the ROM’s on both phones.
b) Replaced the board on one phone.
c) Replaced the phone in b) with a new phone.
None of these actions has resolved the problem.
Your help will be most appreciated.

its called the sleep of death.......there's have been threads about this in the past, dont know if there has been any resolution or not, but its a good start search for it

I has having the same problem, two to three times a week.
May be a total coincidence, but mine stopped locking up after I changed the "Today timeout" from the default 4 hours to 12 hours.
Start / Settings / Today / Items
like I said, I have no idea if this will work for anyone else - but it seems to have solved my problem.

If this happened after a phone call then it´s a known bug in the TyTNII HTC ROM, which will result in the above behaviour when a device password has been set and the screen switches off during a phone call.

If this is a known problem, how did you manage to find out?
I have not managed to find any related info on the HTC site. Also the local agent Leaf is not aware of it (to my knowledge).
Have you any idea how we communicate with HTC and actually get a response?
Does anyone on this site represent HTC or does anyone know if HTC monitors this site?

Optimistisch_nl said:
If this happened after a phone call then it´s a known bug in the TyTNII HTC ROM, which will result in the above behaviour when a device password has been set and the screen switches off during a phone call.
Click to expand...
Click to collapse
My Tilt would freeze after being asleep for a while. Never after a phone call.

The original thread has quite a bit of information on various reasons why this can occur and suggestions on how to solve it. As suggested by others, you can find this thread by doing a search on 'Sleep of Death Kaiser'. If you're feeling particularly lazy, you can use this humorous link to get the same search results.
Even if this thread *DOES* contain new and useful information, it'll be nearly impossible for others to find, amongst the other redundant threads on this topic. By starting another redundant thread, you add to the clutter of the forum, making it much harder for others to search for solutions.
As for HTC, they have their own forums, located here
(also found on google, but not the top result (5th to 10th), by searching for HTC forum.

Possible SOD Fix

I have been having this problem with my phone in not coming out of standby and some times it does not go into standby
this time i completely exhausted the battery left it on full brightness on picture slide show.
once the battery would not boot
i placed it on charge and now it comes into standby without locking up
but i did notice a problem
once my problem started i had about 60% battery after a few soft resets it went down to 10% and a few more soft resets it went to 30% so iam thinking its a battery problem
couple of weeks back i got a new battery from ebay more powefull one out of the box it worked for about a week then i got SOD problems once i replaced it with my orginal one no more SOD untill today
its just food for thought
let me know what you think

I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2 where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.

I had the same issue quite a while ago and it turned out to be an issue with the radio i was using, flashing the radio to another version cured mine fine.

Danh2009 said:
I had the same issue quite a while ago and it turned out to be an issue with the radio i was using, flashing the radio to another version cured mine fine.
Click to expand...
Click to collapse
As this problem can happen on most HTC devices you would think the radio would be fixed on say my HTC Touch Diamond 2 which is a relatively new phone, where my old HTC Tytn II which had the same problem might need a radio update, which is why I'm not convinced a radio update will cure it but if you say it did for you then that's good enough for me and if you try a radio update and it doesn't cure it then my settings above should be used.
The problem IMO is either the SIM Card and/or settings which impact the SIM or the radio of the phone itself, which begs the question why doesn't everybody get it?

After Sending/ending SMS/Calls - Radio Signal lost for 1-2seconds

Hi,
I have a very strange and worrying effect on my new X1. I tried several 6.1er Roms (TouchIT) and also 6.5ROMS (now at gtrab BB 3.61) - also had different types of RADIO 1.14, 1.16 (the latest) - but always the same effect. Before I had a HTC Touch but no similar behaviour.
After sending an SMS or ending a call the Radio strength bar goes to "!" and no connection for about 1-2seconds. not always but often it happens like this. Even if it would just be something in displaying a good connection in a wrong way, WHY.
Does anyone else have this too?????
Thanks for feedback
Norbert

Can't believe that noone ever experienced something similar.
And to say this clear its not like this has some influence to my usage of the phone, but it is strange to see signal go and come back after seconds after sending SMS and after finishing calls, not always but from time to time.

I have the same issue on my Touch PRO, but I cant resolve problem.......
I try several ROM-s but its the same.
Phone calls is still works but SMS, MMS,.... in that moment isn't.

hey, I have the same problem as well
and I have no idea how to reslove it neither ...... hi5, or not? =.=

Hi,
I've had this strange problem since 1month back on my X1. The radio turns off after almost every phone call and sometimes never turns on again.
I have to soft reset phone to turn it on again sometimes.
Anyone that knows a solution to this problem?

Im getting really mad over this stupid problem.
Do any one have a solution? please share then..
Thanks for all tips!

yea i actually have this problem too!
i am on generic rom r3a with vodafone

yep me too ... but to be honest I ve kind of made my peace with the signal problems of this phone ... when I m on my desk in my study, the phone moves from four bars to no signal depending on where I put it on the desk (funnily there is no position on my desk that always gives me full signal - its always a different one) .. if I move the phone from say the full signal position to my ear I lose signal completely ... it d be funny if it wasnt annoying ... but I dont think there is anything u can do (besides moving to an area where u constantly have good signal)

This problem is so sick. Sometimes I have to soft reset phone after disconnecting phone calls. Is this hardware related? Maybe service centre can fix or replace the phone ?

shange, this sounds like a real problem. In my case the signal loss is also annoying, but after 5 seconds everything works normal again, so I never had to reset my phone after any call or sms finished. BTW I do not have stock firmware flashed -> SEX1 BB by gtrab.

Have you tried to use a different SIM card?

we are all on different networks and experiencing the same problem so i think it must be the phone
SONY ERICSSON Please address this problem

HTC Touch Diamond making random phone calls

Just short of doing a hard reset of the phone there isn't much else I can think of to be causing this. Therefore I am turning to you.
Randomly my phone will decide to call one person roughly about 6 or 7 times. The phone is never in use when this happens. Often notice this happening while the phone is being charged. The phone is usually plugged in, screen locked and in the leather case that came with it. So far I have noticed it being the same contact however previously a friend complained that I called him a couple times while he was at work (phone was in my pocket) and it is possible this has happened with my voice mail.
I have the stock HTC Rom from Rogers (GSM)
ROM Version: 1.93.631.8 WWE
ROM Date: 10/30/08
Radio Version: 1.00.25.06
External Apps:
A_C_S2U2
Montecristoff Diamond Tweak
iDevelopStuff & Marzens Touch_InCall_Tweak
Microsoft Facebook
Google Maps
mUn BackGround4AllPages v.02
Sushi's Diamond TF3D Config
Any help would be greatly appreciated. Just short of removing the apps and waiting to see the only other option is hard reset the phone which is what I am trying to avoid.
Cheers!
[Edit]
I guess this is a duplicate thread. I noticed a few other posts (finally) of people experiencing the same issues. I guess I will try and upgrade the radio if that is my only other option aside from a hard reset. One concern is is there a way to remove Hard-SPL if I need to send my phone in for repair? I would assume yes and if this is the case can I backup the original SPL or is the original HTC one available? Also can you extract the existing radio for a backup? Clearly I am a newb when it comes to all this (first smart phone) and I am just slightly skeptical...
[/Edit]

WEll
Maybe your phone has a girlfriend and needs to phoen her

Grumps said:
Maybe your phone has a girlfriend and needs to phoen her
Click to expand...
Click to collapse
Ahaha!
Maybe then she will pay the phone bill that will be incurred due to the random calling.
Last night I tried to backup the stock rom on the phone to try flashing the energy rom but to no avail. I kept receiving the itsutils.dll error. I even moved the dll myself and now have the new one on the phone but it still will not give me the rom information so I can back it up. I am going to try using another computer tonight possibly and see; but I am certainly running out of options!

You think thats strange, my house phone called my touch diamond when I was in plain sight of both phones, and yes I was the only person in the house. It only called once and it rang twice then rang off......is it ringing any other numbers? thats not a question

Well I don't know whats going on but it hasn't done anything lately. I upgraded S2U2 to the latest (doubt thats the case) so only time will tell.