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A friend of mine just purchased the Kaiser to be used on the at&t network. He lives in a 3G area in the USA and for some reason, his phone will not hold the 3G connection. It wants to switch to Edge. Is there a manual setting to stop this from happening or a new utility to enable/disable certain connection. Is this normal for 3G to do this. Any information I can pass on would be greatful.
Thanks
I think it's an indication that 2G is stronger than 3G in your area. My Kaiser always hold 3G connection all the time where I live. You can "manually" force 3G. Here is one the many ways to do it: on Windows Start menu, go to "Setting" then "Phone" (on the "Personal" tab), click "Band" tab, then use "WCDMA" for network type selection (default is "Auto")
Thanks for the help. I'll pass it on.
While the Kaiser is my first ppc type phone and I cannot claim to be expert I do think that this is a normal reaction of the phone to what networks are available.
I live in San Jose Ca. and must, perchance, move up and down the peninsula in the normal course of work and life.
I see my Kaiser switching from Edge to 3G to unnamed all up and down the peninsula. It is best for 3G in the cities and worse up in the hills -as one might expect. I also get the best 3G connections in the evenings and night vs. the daytime when, I assume, more 3G users are taking up bandwidth.
It is unfortunate that where I live is an Edge (during the daytime) area though I am paying for the 3G data plan.
3G issues with the TyTnII
Hello all:
I post on the AT&T HTC forumn and had this thread sent to me by another poster there.
I also have a TyTnII newly aquired from MobilePlanet on Weds. I am having the same issues with 3G. It briefly flashed the G icon on boot up then switches to Edge with all 5 bars. I've tried the manual mode fix, no luck. The wcdma gets no signal and the gsm goes back up to 5 bars same as auto.
Then theres the inability to register my serial # on HTC's EU site. Says SN is invalid... MP has had several reports of EU devices doing this.
I'm in the US, NorthEast NJ area. And in the middle of a known 3G area.
Bill
Can anyone help Bill out? How many of you CAN use 3G on the USA at&t network without a problem? He's trying to see if it's a setting issue or a phone issue. I'm not in a 3G area so I can't help him here.
Thanks
wise87 said:
Can anyone help Bill out? How many of you CAN use 3G on the USA at&t network without a problem? He's trying to see if it's a setting issue or a phone issue. I'm not in a 3G area so I can't help him here.
Thanks
Click to expand...
Click to collapse
I get a 3g signal when I go into Philly (I live about 45 minutes outside the city) It holds it just fine as well. Is it possible you just have weak 3g coverage where you are? I actually shut off the 3g on my phone as I have no 3g coverage at work or at home and the 3g connection discharges the battery in a hury.
I'm on AT&T as well.
Oh - BTW - I also can't register my phone with the eClub either. I sent an Email to the HTC Webmaster but have not had any reply in 3 days. I'm not too confident in HTC's support.
Briefly, I have had a few issues with my device. One was the inability to register my S/N on HTC's EU site. Several other reports of this have surfaced as well. That is being addressed through MobilePlanet's very helpful rep James. Glitch on HTC's database apparantly. The second, as Dan mentioned, is my phones total failure to see the 3G network. I now know why...
I spent almost an hour on with AT&T's data support and the guy said the reason was the failure of my devices IMEI# to register the devices hardware. There seems to be no hardware profile for the TyTnII ansd therefore it comes up as an "unknown device" in their provisioning system. I confirmed this on my visit to the store this afternoon as the rep there showed me the screen and sure enough, it comes up as unknown, and the setting for this selection is GSM, not UMTS which all of their 3G phones are set to. He said, your device "does not exist" in a valid profile as a UMTS device and therefore will never be able to see a 3G signal even if I was sitting under a 3G tower... He showed me his phone which is 3G capable and id did indeed have UMTS and a valid hardware profile.
So, looks like I am SOL for 3G unless MP can help. Not happy tonight... I am going to speak with MP again tomorrow or Monday, and see what they suggest, if this can't be solved, I may be returning my new baby. 3G was an important selling point 4 me as I do a lot of data xfers.
BTW, I'm in NorhtEast NJ within a known 3G area. area.
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
cortezzi said:
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
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Click to collapse
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G. Everyone that did get it to work just switched out their existing 3G capable sim to the new Kaiser. I came over from Verizon, so unless I buy a cheap 3G ATT phone, I'm out of luck.
Switching the sim for a new one did no good, same IMEI#, so no help.
Bill
I made the mistake of giving at&t my new IMEI# when I went from the 8525 to the Kaiser. Now my phone profile is set to GSM only since it is an unknown profile in there system. I will either have to buy a cheap 3G phone and use that SIM and IMEI# so there system thinks I have a 3G phone or return the Kaiser since I won't be able to get 3G. Right now it is not an issue since I don't live in a 3G area. hhhmmmmm
cortezzi said:
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
Click to expand...
Click to collapse
There is no need for 3G SIM card. Any card should work. I'm using old AT&T Blue SIM with no problems at all.
joedoe said:
There is no need for 3G SIM card. Any card should work. I'm using old AT&T Blue SIM with no problems at all.
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True any card will work. Did your old phone have 3G on it already when you swapped it?
I call BS...
JB
Buzz313th said:
I call BS...
JB
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Bill will test it tommorrow when he borrows a persons sim who has 3G. If it works then they are correct.
You got a pretty good load of BS from the AT&T guy. All you need is a 3G capable phone and the right provisioning to get access to the 3G network. Signing up for a MediaNet, MediaMax, or PDA plan should so it. YOu should NEVER give them your IMEI # unless it is an AT&T phone. Cuz at that point, if there are any issues that require deviations from their "scripted" support, they will say that's the issue. Unless you happen to get lucky and get a real technical support rep.
Just tell them you got an aftermarket unlocked Blackjack and you want the 19.99 MediaMax 200 plan. If they ask for an IMEI number, tell them that shouldn't matter. You can then make any changes to your plan online if you'd like. And that should get you access to the 3G network.
Thats the problem. Talked to several CSR and they won't change the provisions becauses we did give them our IMEI numbers already. They got us there but there are workarounds and lesson learned.
BillMNJ said:
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G.
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Not so -- my last two phones (Kaiser & Wizard) have been unlocked & not registered with AT&T, and I get 3G HSDPA. However, I don't have (and never have had) a data plan -- I pay $0.01 per KB for data a la carte.
I have a suggestion based on what i'm facing: try disabling the HSDPA in settings and reboot (it will ask you to reboot anyway) then see if you have 3G.
See this:
http://forum.xda-developers.com/showthread.php?t=332839
BillMNJ said:
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G. Everyone that did get it to work just switched out their existing 3G capable sim to the new Kaiser. I came over from Verizon, so unless I buy a cheap 3G ATT phone, I'm out of luck.
Switching the sim for a new one did no good, same IMEI#, so no help.
Bill
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That is total BS sounds to me you dont have the right settings on your phone. Did you use the Network wizard to set things up for you? that might be the problem if you did. I have AT-T and a brand new Kaiser direct from HTC and have no no no issues what so ever with 3G or HSDPA i also think i am getting a little a HSUPA here and there
FYI and a request for some assistance
I use quite few different phones and one day my account froze on me. I had been using a palm treo 650 because my kaiser was out of battery.
when i reinserted the sim into my kaiser days later phone worked but no data no sms worked again. in any att phone all shapes and sizes. I thought it was from the treo because i used the data no problem.
its a company acccount need password to talk to csr at att.
after researching and seeing this thread I retracted my steps
the only other thing i have done is reported an imei on my account for a tilt i needed to unlock for a friend before there was an unlocker.
I believe the imei on file controls my provisions.
Provisions
the only solution to no data on phone that was working is provisioning a pit stop to a service center.
Is it possible to create a solution or is it totally a carrier fix at this point? Is there any other way to adjust provisions with out a walk in or call?
FYI
to change a reported imei number simply call 1-(916)-843-4685 and have them update your device to what ever imei you want them to have.
Note once they update the system make all your changes for rates online the only info att has is what is provided at point of sale or givin by the client
this is just some info to add
I am on the old $39.99 ATT plan the one that does not have 3G and my with an old “blue” SIM card. I have been using Sony S710a for the past two years which in fact worked fine. A week ago I have obtained ATT Tilt (HTC 8925), unlocked it so that it would read my card and started using it.
Here is the problem that I can’t solve>
Sometimes my phone loses service, completely, and I cannot reconnect to ATT Service. I have tried to find a pattern but so far I am clueless of what might be causing it.
According to my observation:
1. It has been happening in certain neighborhoods.
2. When I do find service and connect to it shows E and then switches to 3G
3. When my phone starts to show 3G it loses connection.
This phenomenon happens only from time to time. Other times I have 3G icon and everythign is fine. I have tried T-mobile card in it and there is no problem. It connects to T-mobile service and has all bars. Thereafter I have put my card into an unlocked Nokia 6300 and my ATT connection works fine. The only thing I can blame is 3G.
Please if anyone knows what this, why its happening and how I can avoid this issue let me know. Thank you.
it looks like I have got a solution...
Im not sure yet, but so far I have installed an application that supposed to keep me away from [3G]. The application that I have installed is Bandswitch. So far it only shows [E] . I have to travel to those areas where I had no service to be sure that this program works. Ill keep you updated on this issue.
go get a new sim card. ATT and Cingular towers were different so some older sim cards have trouble connecting to some towers. its only something like 15 bucks.
when i went to the ATT storeto get my tilt, even though i already had a 64k sim they still upgraded the sim (for free seince i was about to pay 400 bucks).
Its your sim card
The old sim cards don't have enough memory. Get a new one with the 3g logo on it. You should probably upgrade your service too. Or you'll get a big surprise when your bill comes.
I have the same problem here in germany with the O2 3G Network... My phone has a GPRS Connection and when the 3G Icon appears there is a total loss of connection for like 10 seconds and its back to GPRS again... End of the story (like i assumed and wrote to O2 ;P) my SIM Card is too old, new one on the way Should work for you as well, like all the other posters before me claimed
Edit: Oh and it didn't cost me one buck, all inclusive service because i didn't lose or broke my SIM Card. When it is too old to be able to allow you to use your full contract properties, i guess they pretty much have to send you a new new SIM card for free. At least here it works this way
Thank you...
The problem is that I dont have a contract and the only way for them to upgrade my sim to 3G is when i sign up. Curently I have 1000 min, nights and weekends from 7pm, free mobile to mobile, free long distance and free incoming SMS. Its highly unlikely that any one of you would give that up and pay more money for less minutes and less services. Right? Thank you. at this point i think im fine with what I have got, in addition to not needing 3G at all. by the way, i think that this program Bandswitch is doing a good job keeping me of 3G. Thank you.
Yarikd said:
The problem is that I dont have a contract and the only way for them to upgrade my sim to 3G is when i sign up.
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I never had to 'upgrade' my sim to 3G, nor sign a new contract. I just took my old GSM SE phone in to ask about service, and they asked if I would like a sim swap to the latest.. Sure, done.
Now works fine with the Kaiser, and never did any form of 3G 'upgrade'.
NuShrike said:
I never had to 'upgrade' my sim to 3G, nor sign a new contract. I just took my old GSM SE phone in to ask about service, and they asked if I would like a sim swap to the latest.. Sure, done.
Now works fine with the Kaiser, and never did any form of 3G 'upgrade'.
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Click to collapse
Were you part of the old ATT Blue network? Cingular actually started giving out 3g cards in early 2006 in my area. I got one with my 8125 where they FIRST came out. So it's possible if you've gotten a phone since then and now that your card is already 3g...
Nate731 said:
Were you part of the old ATT Blue network? Cingular actually started giving out 3g cards in early 2006 in my area. I got one with my 8125 where they FIRST came out. So it's possible if you've gotten a phone since then and now that your card is already 3g...
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Click to collapse
You're right, I think it may be important to be on the 'orange network' because 3G never existed for the old at&t wireless 'blue'.
I was always part Cingular, and did go through the free-sim upgrade, but got another one when I just walked in after that.
Well I'm in malaysia, Using Maxis 3G network. I also having problem same symptoms like you guys. What do i realize sometime it give my device freeze for sometime. But the freeze just like for few second. And what do i realize when 3G appear our phone signal become weak. From full bar drop to 2 or 1 bar.
Did u guys having this issue too?
My simcard is 128k if im not mistake.
See this: http://forum.xda-developers.com/showthread.php?t=335074
Most likely the same problem. RMA ahead.
Try this on your phone settings (dialer --> menu --> options) on the network tab is network selection set to automatic? i was experimenting with my phone to see if i could get a better signal and set it to manual and choose my network but when im no a 3G connection its called 3G T-mobile and when not its just called T-mobile and on the manual list its just called T-Mobile so each time i got a 3G connection it would lose signal completely and start searching for i think T-mobile not 3G T-mobile the moment i set it back to Auto and soft-reset it worked fine again.
my phone did this at first, and all i had to do was get a new SIM. they didn't charge me a dime for it at the att store, but if they ask just tell them your phone won't connect and that it's a problem with your SIM
I have the same problem and have a new phone on the way. I already have a 3G sim card.
When you call, they'll probably make you hard reset your phone. Just a heads up.
Any one else here using the HTC Diamond on Rogers network here in Canada?
I just purchased my Diamond a few days ago to replace my HTC 3600P. My 3600P connected to Rogers 3G network perfectly fine and I was able to get broadband speeds.
Now, with the Diamond I can only get GPRS (G icon on the phone) and Edge (E icon on the phone).
I am not sure if this had anything to do with it, but unlike the 3600P, when first setting up the Diamond it ask if I wanted the phone to auto detect the network and auto configure the phone. I selected yes.
In the phone settings under network tab, the network selection is set to Automatic. Under the Band tab, both select your network type and select your GSM/UMTS band is set to auto.
is my phone setup correctly, or is it that the Diamond doesn't work with Rogers 3G network only GPRS/EDGE? If this is the case now, could a ROM update fix this?
I really need broadband speeds on my work and am seriously considering returning the phone, as I specially asked the store I purchased it from here in Toronto if it would work on Rogers 3G network like my HTC 3600P and they said yes.
Current Diamond models (EU and Asia) do NOT support North American 3G bands. There was some talk from Rogers that the 900MHz band would be support but for now GPRS is as fast as you will get with your Diamond.
Just to add confirmation to what NikoL has said.
No 3G with the Diamond on Rogers.
Thanks for the feedback! Much appreciated!
My question now is will my ASIAN/UK diamond ever work on Roger's 3G network? If yes, any idea how long this will take?
I really need broadband speed on my mobile phone for work. I still have my HTC 3600P which works fine on the Rogers 3G.
I am trying to justify keeping the phone or returning it.
Worth holding on to?
SkankAgent said:
Thanks for the feedback! Much appreciated!
My question now is will my ASIAN/UK diamond ever work on Roger's 3G network? If yes, any idea how long this will take?
I really need broadband speed on my mobile phone for work. I still have my HTC 3600P which works fine on the Rogers 3G.
I am trying to justify keeping the phone or returning it.
Worth holding on to?
Click to expand...
Click to collapse
To be honest buddy, it all depends on Rogers if they support that band that your missing. If they arent going to enable it on their network then you will never get 3G on the Diamond that you have now. So its a 50-50 chance they may or may not...probably better off asking them if you ring them. Im sure they will tell you if they have any intentions of enabling that band on their network.
Now if it was me, id return it and wait for the North American version which should be released next month hopefully. But this is me personally...im in the UK and i couldnt live without 3G myself...blazing fast on my nokia n95 8gb which i sold and at the moment im having to make do with GPRS because my nokia 8600 luna only does GPRS.
SkankAgent said:
Thanks for the feedback! Much appreciated!
My question now is will my ASIAN/UK diamond ever work on Roger's 3G network? If yes, any idea how long this will take?
I really need broadband speed on my mobile phone for work. I still have my HTC 3600P which works fine on the Rogers 3G.
I am trying to justify keeping the phone or returning it.
Worth holding on to?
Click to expand...
Click to collapse
What are you doing that requires 3g?
Edge and GPRS don't imped stuff like email sync, syncml, or minor web browsing.
If you need to use remote access like RPD or UVNC then sell the phone. Roger's isn't about to turn on 900mhz as that requires changing the match on existing infrastructure. It makes far more sense for them to push toward LTE tech rather then waste it on whats going out.
citats said:
What are you doing that requires 3g?
Edge and GPRS don't imped stuff like email sync, syncml, or minor web browsing.
If you need to use remote access like RPD or UVNC then sell the phone. Roger's isn't about to turn on 900mhz as that requires changing the match on existing infrastructure. It makes far more sense for them to push toward LTE tech rather then waste it on whats going out.
Click to expand...
Click to collapse
I work in the streaming media industry, hence I definately require broadband on my mobile phone/device.
For now, I guess I will keep using my HTC P3600 which works perfectly fine on Rogers 3G and hope that the north amercian version of the Diamond will support Rogers 3G or on the tail end, that a ROM update for the Asian verision will 'turn on' the required freq to support Roger's 3G.
SkankAgent said:
I work in the streaming media industry, hence I definately require broadband on my mobile phone/device.
For now, I guess I will keep using my HTC P3600 which works perfectly fine on Rogers 3G and hope that the north amercian version of the Diamond will support Rogers 3G or on the tail end, that a ROM update for the Asian verision will 'turn on' the required freq to support Roger's 3G.
Click to expand...
Click to collapse
I would imagine the N American version of the Diamond would support 3G in Canada...as for a rom update to enable the asian version that you have now to use 3G??..i doubt it very much as its a hardware issue. The diamond you have is missing that 3G attenna.
Spawn12 said:
I would imagine the N American version of the Diamond would support 3G in Canada...as for a rom update to enable the asian version that you have now to use 3G??..i doubt it very much as its a hardware issue. The diamond you have is missing that 3G attenna.
Click to expand...
Click to collapse
You are correct about the ROM update. I called HTC Canada and confirmed this with their support department. I guess, I'll be putting my Diamond up for sale on ebay (as my local dealer refuses to take back the phone - last time I'll ever purchase from them, as I specifically asked about it working on Rogerrs prior to purchase) and wait for the North Amercian verision.. or see how the new 3G iphone stands up when it is released here on July 11th.
Having slight issues with my note on vodafone Uk, whenever I try to browse the internet and the 3g sign in status bar shows weboages don't load at all, when the H is showing bam they load really fast, and even when the E is showing they load but slowly, which is to be expected with edge. So why wouldn't it be loading when on 3g? Have I got some setting wrong on the phone?
HSDPA is faster than 3G.
3G (3rd Generation of Telecommunication Standards) is a standard of cellular connectivity which allows for speeds of up to 384 Kb/s downstream and 64 Kb/s upstream. 3G HSDPA is a 3G enhancement. HSDPA (High-Speed Downlink Packet Access) is a new mobile data protocol and is sometimes referred to as a 3.5G. Theoretically, HSDPA speeds can reach 3.6 Mbps downstream and 348 Kbps upstream. But the purpose of putting both on a smartphones is to make sure that your phone get internet access even when the other one is not available or have no access
possibly an issue with vodafone, have you contacted them to see if there are any issues?
as for the above post, totally irrelevant and hsdpa wil lgo alot faster than 3.6
Richy99 said:
possibly an issue with vodafone, have you contacted them to see if there are any issues?
as for the above post, totally irrelevant and hsdpa wil lgo alot faster than 3.6
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Yeah they seems to think my sim card needed resetting, but hasn't made a difference, still does it. Hopefully someone has the same issues with a work around searched the net for hours, with not effect. The other weird thing is if its stuck on 3g and not loading I usually disable data on power button menu then er enable and H usually comes back and it works again, even if I turn it to GSM only in network setting, so Edge is only possible it works fine also just takes ages to load any pages which is annoying!
how long you had the sim card? it might be a provisioning issue with it
You think? Well I've had it a few years now like, 3 I think.
Vodafone SIM card works fine in my Note (SIM free from Germany).
I'd suggest try your SIM card with a different phone and try a different SIM card in your Note if possible to see if the fault is with your SIM card or Note.
P.S. Are you using any custom ROM? Could be a problem there.
No I'm on stock rom kka, yeah sure its something today with network or sim card, just rang them to get a new similar. Hopefully that will sort it out.
.
Fixed my issue, turns out it was happening a lot with people who have the galaxy s2, needed to enter code *#301279#, and release 5 hspa only, then disable fast dormancy mode on the phone, now I'm getting fast 3g everywhere :-D
It does say 3g and not just g?
if youre in the uk and only getting edge or gprs it may not be the phones fault.
I had a similar issue, we all assume we can get full 3G everywhere, not necessarily.
To solve this you need to buy the Vodafone sure signal box, it basically plugs into your home broadband router and then transmits full 3g around your house to whatever numbers you register on the box, including dongles.
The whole family can use it as you can register 32 numbers into it.
Cost about £50 new, i have a BNIB never been used or taken out of the box new one here, up for sale as it happens for £25.
Anyone interested should PM me....
Or you could just use wifi as you are at home anyway.
As I said sorted the issue it had something to do with the phone locking into search for hspa, and not reverting back to 3g when there wasn't any hspa signal. Apparently its a problem Samsung are working on. But the little fix of only scanning for 3g works for now, and I did a bandwidth test on hepatitis, and 3g, and 3g was actually faster. So not bothered.
Great find bud u should start another thread explaining the steps in a guide cause this is great info for Vodafone UK users
Sent from the HD2's closest replacement, the Samsung Galaxy Note