XPERIA Screen/Backlight Problems - XPERIA X1 Q&A, Help & Troubleshooting

Hey guys and girls,
I got my brand new X1i on an O2 contract today, ordered through the internet.
However, when switching it on, the first thing that stands out is the screen isn't all black. The upper right hand corner fades to like a dull greeny tinge as if its under pressure or something.
After fiddling around with it, it seems to be the backlight as in bright light, the colours all look fine and black is black. This is also the cause if the backlight is put at it's dullest, but it's most noticable when its at it's brightest.
Is this a issue with all Xperias or just mine?
And is this serious and worth contacting O2 about or will it be okay?

BUMP.
Could anyone tell me simply if this is a common problem, if not, I'll ring O2 now.
A quick reply would be nice

I haven't seen it before and I haven't seen it reported before. If you think it looks out of the ordinary, too much to leave it be, you should indeed phone O2.

Cheers, I shall call now

Post a picture so we can compare and lets us know how it turned out, mkay? =]

Heres the best photos I can snap.
The first two don't really show it well, but the third is the best.
Trust me, when you first switch it on and the Sony Ericsson logo appears, the whole screen is black and that corner fades to that dull green colour. It stands out quite a bit, it's also noticable on the Panels screen.
If you have a dark photo showing, it can affect the colours on that too.
For such a pricey phone, I expect it to be flush black across the screen.
(They're big, so I left them as links. I left them big to show the detail)
Photo 1
Photo 2
Photo 3
I just got off the phone to O2, they get the phone from a third-party so I am expecting an email from them. The woman on the other end said, most likely they will swap it for a new handset at the door, or take it for repairs....but it will say in the email.

Ah, classic case of backlight bleeding. Send it back and you'll get a new one.

Well, hopefully, before next week is out I shall. Just waiting for that elusive email, they said I should have received it by Monday.
Thank you for you're help, I appreciate it

There was a thread on this, some have it too.
I have it as well, black light bleeding. I dont really mind it much since I rarely notice it.
Ive decided to leave it alone since my X1 is unlocked and it'd be a massive hassle to send it away to SE.
I'm pretty sure its common. Even high end LCD TVs have the problem sometimes.

I had it on my first x1 (which I dropped and got a new through insurance), and I've also got it on my new x1.
However, I barely notice it, so I'm okay with it

I wouldn't mind so much if it was white but its a green colour, thats more annoying.
It's gonna get sorted anyway, most likely, they'll swap it at the door for a new one.

I was looking for information about the SPB mobile shell and found this thread.
I also have this issue with the top right corner of the screen, especially when I switch the phone on (on the black startup screen with "experia" written in white).
After startup, I don't really notice the issue since this area of the screen is almost never black (except when switching panels and sometimes when watching videos, but it's hardly noticeable). I'm now wondering if I should return it or not, I got the phone on tuesday and already had to do a hard reset (and reinstall everything I had just installed before) because I couldn't send or receive text messages! I really hope this won't get any worse...
(My phone is a french version, and my carrier is SFR)

Ive had the same issue w/ one...i just returned to BestBuy yesterday and now the replacement is also doing this as well...1 day later

Me too, bugging me like crazy, but seems to be quite common.
- Anthony

Mine has it too but its really not a big deal. I've only noticed it on bootup.

Yeah, don't mind it on startup - who watches it start up?
But I notice it when using the camera (in the black border) and
when switching panels, that's where it's annoying.
- Anthony

yeaa, i got the same problem too. Went over to the sony ericsson centre and they don't have a clue what it was. They said they'll look into it, and thats it. No replacement.
Not happy
i live in indonesia by the way..

Mine too has the issue. Both upper corners are bleeding greenish. It's obvious when the screen is black, not only on start-up, all the time. For example, look at it when playing a movie trailer with really black scenes, it's there.
It has to do with the pixels, not the back-lighting, from what I understand of TFT functionality.
Remember the dead pixels issue on TFT screens? Well, the dead pixel means the transistor of at least one color out of the 3 (RGB) is dead, either locked closed or locked open (anyway, not being able to modulate the light intensity of the subpixel color), so the color is either missing or present at a fixed value, the overall color of the pixel not being the required one. In this case is an issue of mismatch of transistor parameters.
The GREEN pixels do not close completely to block the light. Being a progressive issue from one area to another, it's clear that the thin film transistors are progressively mismatched by the process errors. This is process error in the TFT technology (I work in microelectronics). The process masks can get errors (not the case here), or the masks are ok but the etching process is not properly adjusted. In my Xperia the bleeding gets progressive towards the corner, having a starting point like a center from where it spreads. That is because the etching involves chemicals and liquid flow to spread and cleanse those chemicals. My opinion is that the flow in the case of this particular TFT screen model is from the bottom to the upper side, where the upper corners are the bleeding areas for the chemicals and the effectiveness of cleansing is lower, combined with surface tension of the liquids. The transistors get progressively mismatched in parameters (beta factor) and since they all get driven with the same signal, they block the light less than the good ones. Nothing to do about it. Theoretically it might be possible to map out those pixels and provide a corrected voltage for the mismatched transistors (correction table in the GPU DAC ROM), but this is like tooth extraction through the ass hole (or replacing the spark plugs through the exhaust pipe). It's simpler to just get the ****ing screen right. Sorry guys, we are out of luck here. It seems the 800x480 3inch TFT's are not yet top quality, or at least the ones used by SE. I'm really frustrated that the manufacturer used a cheaper screen in a 600-800$ product. This is how a company can loose customers and get the image crumpled.

Related

Build quality

Hi there,
I love my diamond, but I have one problem. The 'Home' side of my buttons at the bottom of my diamond seems raised higher than the 'Back' side, the 'Home' corner in particular. As a result, in the dark, I can see the white LED shining through a small 'crack'. It's not a huge problem, I just wondered if others have the same issue.
Thanks.
Same here.....doesn´t bother me a bit, though......
Anyone else? I assume this is just part of the build then. Perhaps there is something extra 'packed' under the left hand side...
I noticed the same thing almost immediately myself, but believe this may actually be a "work as designed" thing. It could simply be a difference of what is under the touchpad on one side vs the other.
In my case, I was happy to have gotten a phone with a "calibrated" G-Sensor, so I was not about to change it because of this...
Mine has a slight "crack" on the left side where the backlight is shining through but its not higher than the right side. Not bothered too much as I'm happy with my calibrated G-sensor so not gonna bother changing it.
kien said:
Mine has a slight "crack" on the left side where the backlight is shining through but its not higher than the right side. Not bothered too much as I'm happy with my calibrated G-sensor so not gonna bother changing it.
Click to expand...
Click to collapse
I am currently waiting to hear back from Orange regarding my 'slightly off' G-sensor. It's not off by loads, just slightly. They say they are in talks with HTC currently regarding a solution. They have a list of people with the problem. They said to either expect a software update (not sure what good that would do, although if they uploaded some sort of calibration tool it would be good), or a text telling me to call them to discuss the matter further. That was on Friday, and they said a response would come in 5-7 days...

[Q] Broken LCD display

Hello,
I got a problem which I believe can someone with more experience help me with. My topaz got dropped on floor from arround 1 meter height and possibly on the display side. I didn't pay attention but when I looked on it after some time, I noticed black dots over almost half of screen. I posted image to this. It has irregular shape so I believe it's some liquid thing and not necessarily hardware fault. As my warranty ended 4 days ago, I don't think about sending it for repair. I thought about disassembling it and clearing the display from this stuff, but first I'd like to hear your opinion on this. If everything goes bad I believe new displays can be bought (although they're quite costy, so I'd prefer fixing it.) The display is fully functional other than that stuff on it, also digitalizer isn't broken and I receive right input all over that place. Colors inside that shape has a very light blue color tone when displaying white.
Dunno why, image doesn't display so here are plain links:
http://imageshack.us/photo/my-images/52/dscf2050r.jpg
http://imageshack.us/photo/my-images/13/dscf2055w.jpg

[Q] Random Dimming and Heavy Greenish Tint Issues?

Hello all. So I LOVE my Samsung Focus S that I purchased shortly after Thanksgiving Day...all except for one problem. My phone seems to dim permanently out of no where and nothing I do will correct it back to it's normal brightness except for restarting the phone. Automatic Brightness is off and the "Auto Display Intensity" in the Extra Settings category is off. Now I don't know if this is something that specific to Windows Phone or Samsung Focus S particularly? I'm going to take a guess and say it's on the Samsung Focus S that exhibits this behavior. I also can't figure out if it's a hardware failure or a software failure. I'm beginning to think it's a specific update that is used to update your "Extra Settings". I don't know at this point. I just want to know if others have this problem.
The 2nd issue is not so much a problem now but a concern. My first Focus S had a VERY HEAVY greenish tint to it that was immediately noticeable at the lightest of viewing angles. To give you an example of how bad it was, my buddy was looking at a picture of oranges he took with his iPhone4, I thought they were lemons from the side. I went to an ATT store near me and noticed the Galaxy S II exhibited this behavior as well but the Focus S on display did not. I quickly concluded it was a defective screen as it was REALLY noticeable. My buddy gave me a call and told me he was at an ATT store across town and noticed it on another Galaxy S II as well. I made the employee take out two brand new Focus S' and chose the best looking one. They both looked identical, although the one on display had an edge over all of them. Thing is, ALL of the ones I've seen have a very slight green/blue tint to them. Is this normal with Super AMOLED Plus? Is this the Gorilla Glass Coating? I love the colors and contrast on this phone but to be honest the brightness and viewing angle leave something to be desired, more-so the viewing angle. Sorry for the long post!
I just looked at some pictures of oranges to test this. They look nice and orange do me. at an angle the entire screen starts to lose its pop. But I would not call it green more so just dimmer. Can't complain with the blacks...if only more sites background was black lol.
at an angle the entire screen starts to lose its pop.
Click to expand...
Click to collapse
Would you mind doing me a favor and looking at different viewing angles on a predominantly white screen? Every phone loses it's composure a bit as the viewing angle is more and more off but I've never seen them turn a different hue. Dim a bit like you said? Yes. I looked online to see if anyone else notices this bluish/greenish tint and many do but more notice it on the AMOLED screen though a few did complain about the Super AMOLED Plus. Thank you!
interresting
Ive been running the focus s since it came out and never noticed this "tint" issue...till today. a simple image of pure white, when viewed from above is fine, but as you change the view angle so does the white begin fade into the bluish haze.
now youre all probably going to hate me but i have a titan too. when i pull the exact same image, it does not fade into blue haze. my suspicion is one of two thoughts: a) the super amoled screen samsung uses has this side effect. b) the glass samsung uses creates this effect.
personally its not a deal breaker for me as i really enjoy the clarity of images and color the samgsung has to offer. that said, the titans inability to go true black are more noticable than a slightly bluish white. but thats purely personal prefence.
FWIW, ive tested red, green, and blue matching images. the only difference i see between the two is a decreased viewing angle on the thc in all aspects. screen display differences is the likely cause.
I can see the blue/green from those angles on white screens
kinda ugly actually
still a few days left to return and get the titan....
now youre all probably going to hate me but i have a titan too. when i pull the exact same image, it does not fade into blue haze. my suspicion is one of two thoughts: a) the super amoled screen samsung uses has this side effect. b) the glass samsung uses creates this effect.
Click to expand...
Click to collapse
It's good to see you have a Titan. The Titan is a pretty nice phone. Viewing angles seem quite good and the whites are SUPER bright. It's just the colors and blacks that suffer. Nice to know you can compare them though.
I can see the blue/green from those angles on white screens
kinda ugly actually
Click to expand...
Click to collapse
Hey Alright, I'm not crazy. Heh. I'm going to run to a couple of more ATT stores and see what their display units look like. My buddy just got a GSII and he says he doesn't see it, so I'm going to investigate it as well.
BTW, I spoke to someone at Samsung online and he seemed to think it was "normal" and was caused by a Super AMOLED Plus characteristic. Unfortunately I didn't believe a lick he was telling me.
I'm off to find the perfect display! Wish me luck.
i went back to the store
they want to charge me $35 to restock what I have ^^ - and cant seemed to be talked out of it....
the display Focus S had the same exact issues
as does the GSII/SkyRocket from what I could tell
the Titan's whites make the Focus S whites looks blue - but the Focus S blacks look the Titans blacks look grey
and the color palettes are so radically different - for themes the green on the Titan looks like the lime on the Focus S, and the Titan has nothing that can compare to the green on the Focus S - its ridiculous the difference in the saturation and vividness - I can see what people say about the Titan producing more realistic images - but at the end of the day for most things the Focus S is just better looking, who cares if its accurate?
i imagine using the Titan for a while you would get used to it, but side by side it looks paltry in comparison
to be honest the iPhone display looked pretty good! - just too damned small after using a 4"+ sized display - I could never use something that small after using what I have
So I went to ABT Electronics today and looked at their Focus S. It's funny, all of these places, including the Apple store choose the most PERFECT displays they can find in their inventory to show to the public, when in reality your results can vary greatly. For example, the Focus S at ABT had a whiter/bluer screen than mine in terms of whites. It wasn't a huge difference but it was noticeable. Now I want a new whiter screen. My screen seemed buttery compared to the one I saw. We'll see how successful I am. I know I may sound picky but if I'm going to keep this phone for the next 2 years, I want it to look the way I want it.
I also checked out others with the same 4.3" Super AMOLED Plus and I didn't really see much of a green tint to them. In fact one looked yellowish directly and turned whitish on the side. Weird.
OLEd is still a newer technology, compared to LCD - guess there are still some kinks to work out
Yeah, a problem with AMOLED is a slight bluish hint but I don't believe the screen is a PenTile one.
The dimming has been a bit aggressive, I just usually cover the proximity sensor with my hand and let it work again.
Has anyone noticed a flicker (then on) when you unlock the Focus S screen? Sometimes the screen instantly brings up the lock screen sometimes a second after the flicker.
Alright guys. Back to one of the original topics of the Focus S randomly dimming? I think I figured it out. My phone is over heating and the phone is dimming to try and cool it down. No error messages of overheating or anything. I noticed it today when I was playing games on my phone while charging. My phone was pretty warm. Now up until this point, my phone had not dimmed randomly for a week or so, but this morning? BOOM. Dimmed on me. So it hit me. Screen Dimming + Warm Phone = Overheating. I put the phone down on the cold floor to cool down for 10 minutes. Turn the screen back on and guess what? Original Brightness is back.
Either I exchange my phone again or return it all together. I'm in a bind because I can't get the HTC Titan for the same price I got the Focus S for (Free with No Activation).
Has anyone noticed a flicker (then on) when you unlock the Focus S screen? Sometimes the screen instantly brings up the lock screen sometimes a second after the flicker.
Click to expand...
Click to collapse
I have not noticed this at all.
i am in the same boat
almost potentially worthwhile holding out for a Nokia set (perhaps the 900/850)
i actually think I will keep the Focus S to be honest with you
in a year or a year and a half, call up Att and see what they will work for me if I really want to - I have heard lots of success stories about calling them up and getting very discounted phones deals
after revisiting the store - the titan screen looks like **** (IMO except for the whites) compared to the Focus S - and its just too damned big - the Focus S IMO is the perfect size
and all the Android GUI overlays suck ass - so no way I get a droid - and I will certainly not pay $100 for a year old iPhone.
**this fixed mine** random dimming and tinting
Don't throw anything because I just skimmed over the thread before I am responding. I have the Focus S and had that problem. I corrected it by going to "settings>extra settings" and turning off the "Auto Display Intensity" to make it stop adjusting. Unfortunately, that setting defaults to "On" every time the device is restarted. So you have to remember to turn it off. Maybe everybody thought of this, already, and your device does this, anyway, but mine is perfect with this setting off. So, I hope this helps!
matt
livejazz said:
Don't throw anything because I just skimmed over the thread before I am responding. I have the Focus S and had that problem. I corrected it by going to "settings>extra settings" and turning off the "Auto Display Intensity" to make it stop adjusting. Unfortunately, that setting defaults to "On" every time the device is restarted. So you have to remember to turn it off. Maybe everybody thought of this, already, and your device does this, anyway, but mine is perfect with this setting off. So, I hope this helps!
matt
Click to expand...
Click to collapse
I had to use the option in the "Brightness" page under Settings. The option on the Extra Settings page applies only when it is set to a white background.
Hopefully a future update will address this and improve the auto dimming. For now, though, it's set to bright all the time.
U only need to press the power button to let the phone go to sleep, then press power button again and almost immediately the custom brightness u set will be back.
Sent from my SGH-i937 using Board Express
Well the dimming issue hasn't happened to me in quite a while now. I decided to keep the phone. The fact that the display wasn't perfect wasn't enough to make me want to return the phone, especially since I got it for free with no activation fee on a 2 year contract. In the meanwhile, I'm just enjoying it. Funny though, Now that I've got a 4.3" screen, I want MORE. Bring on the 4.7"!
Jibberish18 said:
Well the dimming issue hasn't happened to me in quite a while now. I decided to keep the phone. The fact that the display wasn't perfect wasn't enough to make me want to return the phone, especially since I got it for free with no activation fee on a 2 year contract. In the meanwhile, I'm just enjoying it. Funny though, Now that I've got a 4.3" screen, I want MORE. Bring on the 4.7"!
Click to expand...
Click to collapse
After an Inspire and Focus S, I find the 4.7" display of my Titan too large to easily type in.
jeremyshaw said:
After an Inspire and Focus S, I find the 4.7" display of my Titan too large to easily type in.
Click to expand...
Click to collapse
I honestly only find it more difficult in landscape mode. Portrait mode is awesome though. I can't stop hitting the "a" button when trying to turn on caps lock. It's really annoying.
Jibberish18 said:
Well the dimming issue hasn't happened to me in quite a while now. I decided to keep the phone. The fact that the display wasn't perfect wasn't enough to make me want to return the phone, especially since I got it for free with no activation fee on a 2 year contract. In the meanwhile, I'm just enjoying it. Funny though, Now that I've got a 4.3" screen, I want MORE. Bring on the 4.7"!
Click to expand...
Click to collapse
Having had 3 Samsung Amoled phones (Galaxy S2, Skyrocket, Focus S) and a SAMOLED (Galaxy Note) I will say that Samsung doesn't display true whites, it's always blueish. As far as the dimming, Go to "Settings" > Exta Settings > Use Auto Display (Turn it off, however; it seems to enable itself after changing the theme from light to dark or vice versa, as well as after a reboot.)
tahpics said:
Having had 3 Samsung Amoled phones (Galaxy S2, Skyrocket, Focus S) and a SAMOLED (Galaxy Note) I will say that Samsung doesn't display true whites, it's always blueish. As far as the dimming, Go to "Settings" > Exta Settings > Use Auto Display (Turn it off, however; it seems to enable itself after changing the theme from light to dark or vice versa, as well as after a reboot.)
Click to expand...
Click to collapse
I believe all the phones you had, had a SAMOLED + display no? Also, I checked to see if changing the theme from light to dark turns the Auto Display feature back on and for me it does not. As for my dimming issue, it only seems to happen when the phone is plugged in and the battery is a bit warm.
Overall, I like this phone but I also don't. The display is quite delicious really. I've had it on half brightness for a few days now just to see how it looks to me and today I finally put it back to full brightness and the colors really are gorgeous. It's not perfect but I've learned to look past it I guess. Thank you for the reply.

[Q] Touchscreen pressure

Hi guys! Lately I've been noticing an extreme bleeding of light through the bottom center of the lcd panel anytime I press or even lightly tap on it. I had this issue ever since i got it but just forgot about it since then (it's mostly visible on dark/colored colors and I've had a mostly white theme since then) Now though, I've changed to a darker theme and i can't help but notice the bleeding getting worse. I was wondering whether any of you guys have this problem and if so has it gotten any worse or stayed put? I'm okay with it how it is if it doesn't spread any farther but I'm weary of using motorola's rma process, which brings my to my next question; which is how the experience with this has been?, I've seen old horror stories where motorola losses the phone or out right refuses to repair the device for whatever reason and then denies a shipment back, this was old though so I want recent experiences from it. thank you!
Note, the bleeding is exactly the same as if you were to press any old laptop screen with pressure., and it would have the wild color shift and bleeding.

Screen Problem

I've bought an Xperia Z3+ two months ago, recently, I've discovered a certain bright spot on its screen, it's particularly available in white and bright backgrounds, it's less noticeable in black backgrounds, and not at all noticeable in non-solid backgrounds.
I know that it's a hardware issue, but the warranty here is a joke, and I don't want to pay for a new screen for such a small issue.
But on the other hand, once I noticed it, it's all I could see in the mobile, and it removes the whole premium feel in it.
I've manually removed the back cover and there's no issue in the battery that would make it press towards the screen and cause such issue.
I was wondering if there's any manual fix for it? I know that it's a light diffusing layer problem, mostly caused by a certain pressure, but is there a way to make it normal again? A certain pressure in an opposite way, or heat, or suction from behind, etc.
Here's a picture that indicates the issue "It's more visible and annoying in real life"
I have the exact same problem at the very same position as you point. My country does not support officially the Z3+ and so the cost is really high. I searched enough on the internet and i think it is where the vibration is but i cannot confirm it. I also see it all the time because i simply know it is right there. At my case, there are other 2 spots but not seen so easy.
I only hope not to get bigger. I wish i knew what caused this so to be carefull (such as sun exposure or something else - although i am REALLY careful as a person with my mobile phones). I cannot help you and i got really dissapointed after my long search on the web so i will have to live with that. It is hardware problem as i really tried everything to find out that.
Hope someone has any solution. It is not only on our phone but to others too. I hope the post won't get lost after some days!
AntwnisGr said:
I have the exact same problem at the very same position as you point.
Click to expand...
Click to collapse
That's so weird, I thought it was caused by an anonymous fall that I wasn't aware of, the other point is barely noticeable but it's at the top left.
Also, my upper speakers started to produce mixed loud and faint sounds when i play something whike the volume is below 25%.
It's winter, and I usually text near heatrrs, which made me think that the speakers problem was caused by the heater and the screen problem was caused by a particular fall.
Since the warranty is useless I've manually disassembled the phone and there's nothing behind that spot of screen except battery, the vibrator is way below the navkeys, there's no screen on the other side of it, which actually seems to prove that our spots are similar by coincidence, because there's no pressure on the other side except for battery, and I highly doubt yours is faulty, because mine isn't.
My z3+ single sim also has the spot at the same place, but it isnt that noticable since i use auto brightness, really weird, i thought because maybe of accidental high press when the phone was in my pocket.Anyway, I'll switch to XZ premium in december, that sh*t is dope
On the top left corner i have too! So it is not a coincidence. Something is there that you couldn't see when you opened it. I only hope it doens't get worse..
I have it too not only there also in the right bottom corner and a line of 1 centimeters like 1 inch bow in the left upper corner one day was not in there and to the other plaff they appear
Sent from my E6533 using XDA-Developers Legacy app
Now that multiple people have it, I started to suspect that there's actually something.
I might open if again when I can't live with it anymore, but for now I'll try to enjoy it as it's new, and hopefully won't get worse.
I have a z3 and z4 that also have these white spots..no way to fix. look up tv lcd problems your not gonna be able to fix....it gonna keep me from buying anymore sonys till they switch to oled.
I have the same problem in the same position and it was happen after a warranty repair.... Sony didn't have noticed it....

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