Just purchased a used htc touch diamond that was locked to Orange UK. I've since apparently "unlocked" the device. The process went fine and the software reported back that the simlock had been removed.
However, after trying an o2 contract sim card in the phone, it never registers on the network. The sim card is known to be working and has been tested numerous times in my p990i and g900.
There is an exclamation mark on the system status bar indicating that there is no network available, however, the g symbol shows indicating that gprs is available, which it is. I can launch youtube and the browser and use the gprs access point to browse/search etc.
When trying to make a call I am greeted with the message, "operation failed".
Has anyone ever come across this and is there a known fault/fix? A little closure on this would be great as i've been pulling my hair out over it for the last three days.
I've tried various roms and radios. Currently running the latest official radio (1.11.25.1) and still no joy.
Any input/help/advice/solution would be greatly appreciated.
The same thing happened to me I was able to browse internet and even send text messages over the network but couldnt make calls. What I did is a hard reset (by holding the volume, action, and reset buttons). then it worked.. try that and let us know what happens
mmmhhh86 said:
The same thing happened to me I was able to browse internet and even send text messages over the network but couldnt make calls. What I did is a hard reset (by holding the volume, action, and reset buttons). then it worked.. try that and let us know what happens
Click to expand...
Click to collapse
Was that after you unlocked your handset?
I've tried several hard resets with no result. Starting to really annoy me now. I'm actually posting this from my netbook thats connected to the diamond over usb. I have a hspda data connection, yet the signal bar still has an exclamation mark as if there wasn't any network available.
Any help would be greatly appreciated.
never come across this myself personally, have you tried changind bands gsm etc?
ekksman said:
never come across this myself personally, have you tried changind bands gsm etc?
Click to expand...
Click to collapse
I've tried everything mate. The thing thats bugging me the most, is that I didn't have an Orange sim (Original network) to hand to test the handset with before I unlocked it. I'm sure something has gone wrong in the unlocking process (Even though all steps were followed correctly, and no errors were reported at any point during the process).
I'm still connected to o2's hspda service and browsing/downloading without a problem.
wanny1 said:
I've tried everything mate. The thing thats bugging me the most, is that I didn't have an Orange sim (Original network) to hand to test the handset with before I unlocked it. I'm sure something has gone wrong in the unlocking process (Even though all steps were followed correctly, and no errors were reported at any point during the process).
I'm still connected to o2's hspda service and browsing/downloading without a problem.
Click to expand...
Click to collapse
Im sure its something simple seeing as you can browse etc, I would have thought connection setup wizard would sort it also, but if that doesnt I dont know, unless like you say didnt go well with the unlocking, ive unlocked a few devices in the past with no worries, sorry couldnt help
ekksman said:
Im sure its something simple seeing as you can browse etc, I would have thought connection setup wizard would sort it also, but if that doesnt I dont know, unless like you say didnt go well with the unlocking, ive unlocked a few devices in the past with no worries, sorry couldnt help
Click to expand...
Click to collapse
I really hope it is something simple, but thus far, everything I have tried has been unsuccessful. Just took a few screenies of varying stages of trying to register on the network. Couldn't get a screenie of the net connection symbol alongside the signal icon, but I can guarantee that I am surfing the net with the offending phone as a modem.
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"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
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"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
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hey man sorry for the delay i was busy.. Yeah it was right after I unlocked it. I put in my sim card, no service just internet (HSDPA) and I could even send text messages. When people call me only the keypad would light up but i couldnt answer and i couldnt even open the input keypad to dial a number, not even the phone application. All I did was a hard reset. Try changing several radios.. If not maybe change your rom. Let me know what happens.
What about changing the radio ROM
mmmhhh86 said:
hey man sorry for the delay i was busy.. Yeah it was right after I unlocked it. I put in my sim card, no service just internet (HSDPA) and I could even send text messages. When people call me only the keypad would light up but i couldnt answer and i couldnt even open the input keypad to dial a number, not even the phone application. All I did was a hard reset. Try changing several radios.. If not maybe change your rom. Let me know what happens.
Click to expand...
Click to collapse
No worries bro, tbh, any help or input is better than nothing.
I can access the phone application just fine which is more frustrating. I can send mms and use all the data services. Its just calls and texts over gsm that are the issue.
The thing that is rattling me, is that if I click on system status, the icon for the reception actually indicates that there is reception available. And i'm obviously connected the the network if I can use the data services. (Sorry if I keep repeating myself )
I've changed radio/rom several times, with quite a few hard resets in between. I'm about to download a few stock roms/radios, and may even return the phone to a fully stock state. The only thing with that is that I can't reset the sim lock (At least I don't think I can).
steveianson said:
What about changing the radio ROM
Click to expand...
Click to collapse
Tried several times mate. Going to try it a few more right now mate. Thanks for the input guys, appreciate it.
Anyone have any more thoughts on this? I don't have much hair left on my head.
LOL its ok man.. I only hope you can get it fixed soon I know how annoying it is.. Did you try going back to stock?
mmmhhh86 said:
LOL its ok man.. I only hope you can get it fixed soon I know how annoying it is.. Did you try going back to stock?
Click to expand...
Click to collapse
Its going back to the original owner mate. Phoned htc and they were prepared to repair it, but I wasn't prepared to pursue that route as I shouldn't have been having an issue to begin with. Can't wait to get my g1 back.
Hey Wanny1,
I'm just curious, did you try to put other SIMs in your phone? Or does every SIM fail to connect (GSM-wise) and not just yours?
sonnybravo said:
Hey Wanny1,
I'm just curious, did you try to put other SIMs in your phone? Or does every SIM fail to connect (GSM-wise) and not just yours?
Click to expand...
Click to collapse
Hey man, I have tried a t-mobile uk sim which is known to be working. The phone registers on the t-mobile network, and I can use the data services, but again, I cannot call out, receive calls, or send text messages. Its a really strange scenario and i'm sure it must have been caused during the unlocking process. I just wish that there was something that could be done.
wanny1 said:
I've tried everything mate. The thing thats bugging me the most, is that I didn't have an Orange sim (Original network) to hand to test the handset with before I unlocked it. I'm sure something has gone wrong in the unlocking process (Even though all steps were followed correctly, and no errors were reported at any point during the process).
I'm still connected to o2's hspda service and browsing/downloading without a problem.
Click to expand...
Click to collapse
I had problems after unlocking a T Mobile MDA IV and using an o2 sim. My phone was generally ok apart from texts. Was advised to use radio 1.00.25.5 and works a treat now. Also got a new sim card as alot of people were saying older sim cards had some issues on these phones. By the way what SPL r u on?
wanny1 said:
Hey man, I have tried a t-mobile uk sim which is known to be working. The phone registers on the t-mobile network, and I can use the data services, but again, I cannot call out, receive calls, or send text messages. Its a really strange scenario and i'm sure it must have been caused during the unlocking process. I just wish that there was something that could be done.
Click to expand...
Click to collapse
Wow, yeah this is a strange one... To tell you the truth, I had the exact opposite thing that you have right now: I could make calls and send text sms via GSM, but I could in no way connect to the internet. But after I installed HTC Connection Setup (was not installed on the lite rom I use) the problem was solved... But you already tried this right, so I'm just as puzzled as you are. I take it you're as bald-headed as an 8-ball right now huh?
hoogy07 said:
I had problems after unlocking a T Mobile MDA IV and using an o2 sim. My phone was generally ok apart from texts. Was advised to use radio 1.00.25.5 and works a treat now. Also got a new sim card as alot of people were saying older sim cards had some issues on these phones. By the way what SPL r u on?
Click to expand...
Click to collapse
I've tried that radio with no success mate. Plus my sim card is pretty new. When I press vol down plus reset, the device lists that hard spl 1.24 is installed, however, I have just apparently installed the stock 1.93 spl so cant understand why its reporting back as 1.24??
sonnybravo said:
Wow, yeah this is a strange one... To tell you the truth, I had the exact opposite thing that you have right now: I could make calls and send text sms via GSM, but I could in no way connect to the internet. But after I installed HTC Connection Setup (was not installed on the lite rom I use) the problem was solved... But you already tried this right, so I'm just as puzzled as you are. I take it you're as bald-headed as an 8-ball right now huh?
Click to expand...
Click to collapse
It doesn't make any sense whatsoever. Connection setup has been on all the roms i've tried and run upon each setup process. Another baffling thing, is that when I click on the signal icon with the exclamation mark, the additional info suggests that there is a signal available. Will upload some pictures now to explain.
Ok, after another attempt at the stock 1.93 spl update, this is a screenie. Does this look right? What is the 1.00DIAM that is being reported as the update? Shouldn't this say 1.93?
wanny1 said:
Tried several times mate. Going to try it a few more right now mate. Thanks for the input guys, appreciate it.
Click to expand...
Click to collapse
what about flashing a O2 ROM?
might have some advanced network settings or something...
i'm probably talking absolute rubbish, but worth a try
Related
Hi!
After weeks of flawless function my Xperia can not find my carriers phone network.
I have updated the phone to the new ROM but that does not help.
The phone finds the SIM card and asks for the code.
Strangly it can connect to internet through my carrier (Tele2).
But I can not get a connection to the phone network and make a normal phone call.
Is something wrong with the phone?
NO, cause with another carrier (Telenor) everything works pefect.
Then obviously something is wrong with my carrier (Tele2) or the SIM-card.
NO, cause when I put my Tele2 SIM-card in another device (Ipaq 6515) it works perfect.
The Ipaq is not a 3G-phone. Can that have anything to do with it?
I'm getting lost here, all help is appreciated.
(ORIGINAL MESSAGE
Hi!
After weeks of flawless function my Xperia has started to lose it's phone network.
I notice it after I wake my phone up from stand by mode.
It doesn't help to turn the phone option off and on in Comm manager, but it has sometimes helped turning flight mode on and off.
Other times I had to restart the phone.
This happens a couple of times every day, after long times of not using the phone. I have not been able to trigger this problem, so I don't know what causes it or exactly when it happens.
Strangly it can connect to HDSPA while it has lost the phone network.
I have also experienced som freezes when I'm flipping between the panels to much.
All help is appreciated, thanks.
It would be helpful if you could give us more information.
What ROM are you using
Which carrier you have
etc.
mo.ammi said:
It would be helpful if you could give us more information.
What ROM are you using
Which carrier you have
etc.
Click to expand...
Click to collapse
I'm using:
ROM 1.02.936.3
Radioversion 1.06.25.29
The carrier is Swedish Tele2.
In Sweden we have GSM-900 and GSM-1800.
Tele2 also provide me with UMTS and HSDPA.
Today the problem became worse.
Even after repeated soft restarts it refused to find the phone network.
Then I change SIM-card to another carrier and it found the network.
I also tried the SIM-card that's giving me problems in another device. Works fine.
So both SIM-cards works. I'm now gonna go with the new carrier during the day to see if the problem come back.
If anyone have any ideas, please help.
krion said:
Today the problem became worse.
Even after repeated soft restarts it refused to find the phone network.
Then I change SIM-card to another carrier and it found the network.
I also tried the SIM-card that's giving me problems in another device. Works fine.
So both SIM-cards works. I'm now gonna go with the new carrier during the day to see if the problem come back.
If anyone have any ideas, please help.
Click to expand...
Click to collapse
All I can say that Xperia sometimes looks for the signal a bit longer it should IMO,
but I also know that carriers have many many problems usually and they're also often responsible for signal drops in some places too.
I know that 'cos I was talking to my carrier many times about it and learned something about it...
have u tried hard resetting the phone or re-installing the software? ..
if u run the sony update software it will give u the option to re-install your phones software - not sure if that has the same effect as a hard reset ..
probably worth trying
Amanox said:
have u tried hard resetting the phone or re-installing the software? ..
if u run the sony update software it will give u the option to re-install your phones software - not sure if that has the same effect as a hard reset ..
probably worth trying
Click to expand...
Click to collapse
Thanks for answering, I have now done a total reinstall and updated the phone to the newest R2... ROM.
The problem remains.
The phone finds the SIM card and asks for the code.
It can connect to internet through my carrier (Tele2).
But I can not get a connection to the phone network and make a normal phone call.
Is something wrong with the phone?
NO, cause with another carrier (Telenor) everything works pefect.
Then obviously something is wrong with my carrier (Tele2) or the SIM-card.
NO, cause when I put my Tele2 SIM-card in another device (Ipaq 6515) it works perfect.
I'm getting lost here, more ideas is appreciated. Tomorrow I will call Tele2 support.
Have you tried disabling 3G/HSDPA?
Chance that you have very poor 3G on your phone, whilst the IPAC is picking up ok 2G.
artesea said:
Have you tried disabling 3G/HSDPA?
Chance that you have very poor 3G on your phone, whilst the IPAC is picking up ok 2G.
Click to expand...
Click to collapse
Thanks for replying.
I disabled HSDPA/HSUPA in the advanced network menu. But it didn't help.
I also tried to choose GSM only in the phone seetings menue. But I could not even change the setting. Just got an error message about not being able to change the network (or something similar).
Is there any other setting that might be worth trying?
krion said:
Thanks for replying.
I disabled HSDPA/HSUPA in the advanced network menu. But it didn't help.
I also tried to choose GSM only in the phone seetings menue. But I could not even change the setting. Just got an error message about not being able to change the network (or something similar).
Is there any other setting that might be worth trying?
Click to expand...
Click to collapse
Having worked for several phone companies a few years at customer service I know what the procedure is.
-First thing they do is ask you to do a "crosstest", try your SIM in another phone and see if that works.
-You'll tell them that you did that and everything works fine when you use another phone.
-They'll automatically conclude that there's something wrong with your phone (correctly)
-They'll ask you if you could do a hard reset ( You did that too)
-Then maybe they'll try and reset the network (which almost never works)
Basically they'll have no other choice then for you to return it and have them look at the problem / replace your phone.
I don't think we here can help you with your problem
Good luck and keep us posted
Get a new SIM card. I've seen problems like this before, and an updated SIM card solved it.
The best way would be to test your SIM card in a similar phone, the ipaq not being close because it's not even 3G.
maedox said:
Get a new SIM card. I've seen problems like this before, and an updated SIM card solved it.
The best way would be to test your SIM card in a similar phone, the ipaq not being close because it's not even 3G.
Click to expand...
Click to collapse
I'm so confused right now.
Got my new sim card today, problem remains.
I call the carrier support and after they've looked the IMEI-number up they say that the phone is barred by an external operator. They won't tell me the reason and by what operator.
So I call the other carriers support and after they've done a IMEI-search they say that the phone is not locked in any way, by them or any other operator. After have been talking to Xperia support they come to the same conclusion. The phone is not locked but agree to that something is wrong, with phone or carriers, and they want me to try with a third carrier.
Final
I've handed in my phone to the seller and got another one back instead.
The end
Exact same problem
Howdy folks,
I have the exact same problem: My Xperia has worked fine for a month. Suddenly I can't register with Tele2 network (tried another Tele2 card as well that didn't work) for calling but have access to data channel so I can surf. Got told by the Tele2 support that my phone was fu**ed up. Got pissed off. Tried a sim for another provider (Telenor) that worked. Called the Tele2 support again. They noticed that I have an old (2g) sim, so they will send a new (3g) card to test if that fixes this mess. It should arrive late this week or early the next. Can't wait...
I'll keep you posted in this thread (or, if I should instead have made a new thread, a moderator may spank me and I will do better).
/Swedish Dave
Nope, new sim-card didn't fix it. But I have found at least one other xperia-user with this problem...
bad GSM signal
I have a X1
rom 1.03.931.10
radio 1.10.25.18
protocol version 52.56.25.29W
and since from the start I have bad GSM signal I have like 1-2 lines onli and it go up to 5line but onli from time to time (and then it drops again to 1-2line or none but If Itray to call is working or I get called but I can berly hear them bicose of the bad signal) on O2 network and in T-mobile is the same no mather wher I'm in town or outside of town; I'm in UK
is the phone damaged?? or...
sry for my bad english
My phone does the same thing
My x1 has had no problem with phone function or network. However, from the last week, the signal began to be lost sometimes, and the machine turned off automatically. and finally today, there is no signal at all.
MY SIM card works with other phones, so, I thought it might be software problem, and hard reseted with new rom. However, still no signal. It keeps looking. Does anyone have the same problem, and hopefully, solution?
I´m using my X1i with Tele2 as my service provider,but i don´t have any problems with signalstrength.. Works just fine..
speederTM said:
I have a X1
rom 1.03.931.10
radio 1.10.25.18
protocol version 52.56.25.29W
and since from the start I have bad GSM signal I have like 1-2 lines onli and it go up to 5line but onli from time to time (and then it drops again to 1-2line or none but If Itray to call is working or I get called but I can berly hear them bicose of the bad signal) on O2 network and in T-mobile is the same no mather wher I'm in town or outside of town; I'm in UK
is the phone damaged?? or...
sry for my bad english
Click to expand...
Click to collapse
I know I should've introdouced myself first, and that this is a strange first post, but:
HOLY SMOKES!!!
Xperia has FIVE reception bars????!!!!!
I always thought that 3 is the max value, since it only happened once that it went up to three bars, rest of the time it's maximum 2, usually 1.
I am also on Tele2 carrier, in Sweden that is, and since yesterday, I have no reception AT ALL.
Nothing.
Tried turning off 3G(or whatever it's called), nothing happens.
Tested with 3 other cards (one Tele2, one Telenor, one Telia) - all seem to be working okay. Except that the Tele2 one has slightly lower reception than the others.
Tested with 3 other phones as well - iPhone 3GS, Nokia 5800 Xpress Music, HTC Desire. All of them worked perfectly. Full coverage on that super-fast network thingy(the 3G symbol on iPhone).
Internet is just flowing on other phones - but Xperia is just falling behind in the most important section - reception.
Calls get dropped (2/3 of the calls), I must send same message at least 3 times in order to get it sent, Internet is crappy - if there's any at all.
Any kind of guidance is mostly appreciated.
P.S. A bit of those numbers which seem to be important:
Microsoft Windows MobileR 6.1 Professional
CE-OS 5.2.19608 (Build 19608.1.2.60)
ROM-version: 1.05.936.9
ROM-date: 04/19/09
Radioversion: 1.14.25.55
Protocol version: 1.0.11842.32680
Since all of you seem to have problems with one and the same carrier (Tele2) why don't you simply switch to another one? I once had a problem that was very alike the one described here and after several unsuccessful attempts of the carrier to fix it I simply switched to another one and all my problems were gone.
I just bought this new phone 14days ago. I got my number transferred from a prepaid to a new simcard. Everything was good until they actually ported my number to the new simcard. After that i have NO internet at all.
I have a 3G icon and can call/sms but as i try open the browser it says. The page cannot be find. Also when i turn my phone off and on it says after i dialed my pincode: Error cant apply settings to modem.
My provider is T-mobile here from the netherlands, they had some interference at the beginning at the week, but i spoke with them today and they can see everything should work. I tried to make a new APN with the guidance from T-mobile but it dosent help. Also rebooted it 4 times from fabric settings, still nothing.
Can say that i havent done anything with the phone, its not hacked/rooted or whatever. Basically in same shape as when i bought it.
I read another tread that also descripes the problem i have but these phones are rooted, and didnt really get any solution out of it.
http://forum.xda-developers.com/archive/index.php/t-995363.html
Dont know if its any help, but i can connect to the internet with my WIFI connection at home.
Does anyone have ANY idea to what i can do?
Thanks in advance!
Joe
Notice
Gstar88 said:
I just bought this new phone 14days ago. I got my number transferred from a prepaid to a new simcard. Everything was good until they actually ported my number to the new simcard. After that i have NO internet at all.
I have a 3G icon and can call/sms but as i try open the browser it says. The page cannot be find. Also when i turn my phone off and on it says after i dialed my pincode: Error cant apply settings to modem.
My provider is T-mobile here from the netherlands, they had some interference at the beginning at the week, but i spoke with them today and they can see everything should work. I tried to make a new APN with the guidance from T-mobile but it dosent help. Also rebooted it 4 times from fabric settings, still nothing.
Can say that i havent done anything with the phone, its not hacked/rooted or whatever. Basically in same shape as when i bought it.
I read another tread that also descripes the problem i have but these phones are rooted, and didnt really get any solution out of it.
http://forum.xda-developers.com/archive/index.php/t-995363.html
Dont know if its any help, but i can connect to the internet with my WIFI connection at home.
Does anyone have ANY idea to what i can do?
Thanks in advance!
Joe
Click to expand...
Click to collapse
Maybe also nessasary to mention i DID put my SIM in another device. Still same outcome. NO internet still
Well if you haven't got data on the other phone either then I am pretty sure its a sim/provider issue and has got nothing to do with your phone at all
MeX_DK said:
Well if you haven't got data on the other phone either then I am pretty sure its a sim/provider issue and has got nothing to do with your phone at all
Click to expand...
Click to collapse
Yea you would think that, they told me in the store today that was not the case. Funny thing is i tryed to switch it again into another devince, and still nothing. However, as I went into the store i got a new simcard that didnt fix the prob. Suspecting some internal flaw?
Anyway, gonna call LG and use my vip change possibility so we'll see if its the device itself or not.
T-mobile offcourse claims that its a software prob, as this often happens on first batch phones
Ok. I still wanted the calling capability of the tab, so I installed the EURO firmware.
Shortly after, I had got the GrooveIP app installed and used it alot. Well, I realized I can go back to Gingerbread now, right? NOPE, it failed each and every time. Photo shows the fail I receive from v1.7 odin, after just the first step.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
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"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
So I do the complete load and restart of the EURO firmware and everything loads just fine through Odin, but the phone will not stop shutting off within 3-5 mintues, every time.....So I attempted to do a recovery reboot and data wipe, that way to get it started fresh and I get the notification that's in the 2nd picture. I can only ask, PLEASE HELP, PLEASE HELP, I'm already scared to think it's done for, but at least a little bit of encouragement might get me to save this precious tool of mine!
THANK YOU THANK YOU, I pray for a solution.
Can you take out the SIM card put it back in any other working phone say the Galaxy S and make sure its working? I can only suspect your sim card got fried since the tablet was working as a phone for 2 days. If there is any error in the modem or firmware it shouldn't work at all to begin with. Also if your line got blacklisted by your operator for one reason or the other (it happens) the sim will not work anywhere.
Your carrier probably removed your voice plan. A tablet is not a phone. The US carriers are greedy and want you to have 2 seperate devices.
If you want to use your tab as a phone, you may want to try downloading the google voice app and the groove ip app. I know this works for me with the Sprint Galaxy Tab and it uses voip so you don't have to have minutes or a calling plan. Been using it for a week now and the only issue is the groove ip app sometimes needs to be restarted so I get "registered" again. Works well on both 3G and wifi.
DarkPal said:
Can you take out the SIM card put it back in any other working phone say the Galaxy S and make sure its working? I can only suspect your sim card got fried since the tablet was working as a phone for 2 days. If there is any error in the modem or firmware it shouldn't work at all to begin with. Also if your line got blacklisted by your operator for one reason or the other (it happens) the sim will not work anywhere.
Click to expand...
Click to collapse
\
I swap them both, both working fine. Even right now the GS4g sim is in the tab.
Data connection, on both, with swapped sim cards is very iffy. wifi, is awesome!
@GldRush98 - I still have calling availability through the GS4g phone when I return both sims to the proper device. CAnnot make calls with the TAB sim in the TAB, looking into SIP calling. I wish it was easy to set up.......I've been searching alot and almost have found a completely free way, but we'll see.
@cmcollins001 - I'll look into your suggestion, I've tried to use the GV app with the tablet number, but the calling ability with the tab sim doesn't allow incoming or outgoing calls. I've got free incoming calls with skype, using a ring2skype phone number that uses voip to skype.
Personal note, for everyone. I'm cancelling the use of T-mobile, for what it's worth. The customer service is the worst I have ever received. I'm not even 30 days past due and they suspend my service??? Yeah, I was 17 days past the due date, they suspended service. This happened two months in a row. My order for a tab dashmount kit, came to me INCOMPLETE. Samsung box, that was put into the box tmobile sent me, was damaged, and the cradle for the kit was no where to be found. The box was sealed and no apparent damage at all. Looked for tape that ight have been re-applied, NOPE. So tmobile shipping, genius he/she IS NOT, put the samsung box as it was, into the box from tmobile for shipping and sent it out. You'd think that the monkey, I mean employee, would have noticed the box was damaged, as it was obvious! NOPE< just put it in there and taped it up. Its been 1 month 5 days. I still haven't recieved the replacement order, and I've spoke with them 4 times, finally this past friday, I confirmed my account status of "Not a Valuable Customer AT ALL" when they said, "Sir, your order is on back order".........as well as they expect me to pay for the incomplete order, as part of my past due bill........Yeah, tmobile, you can take my account and stick it in the "I'm never going to pay my bill if you're not going to fulfill my order". It's obvious, JD Powers is calling Tmobile employees and that's how they are getting the 4 years of customer service awards, cause my satisfaction has felt like, "sir, it's your money we want, not your acceptance". Good thing is my voice and personal opinion doesn't go unnoticed, when someone asks me about phone and service, I let them know NOT [email protected]
cmcollins001 said:
If you want to use your tab as a phone, you may want to try downloading the google voice app and the groove ip app. I know this works for me with the Sprint Galaxy Tab and it uses voip so you don't have to have minutes or a calling plan. Been using it for a week now and the only issue is the groove ip app sometimes needs to be restarted so I get "registered" again. Works well on both 3G and wifi.
Click to expand...
Click to collapse
I can't find the thank you link, but THANK YOU! It's working great.
Bump: Followup.....Pictures!!! Boot Looping now.
Ok. I still wanted the calling capability of the tab, so I installed the EURO firmware.
Shortly after, I had got the GrooveIP app installed and used it alot. Well, I realized I can go back to Gingerbread now, right? NOPE, it failed each and every time. Photo shows the fail I receive from v1.7 odin, after just the first step.
So I do the complete load and restart of the EURO firmware and everything loads just fine through Odin, but the phone will not stop shutting off within 3-5 mintues, every time.....So I attempted to do a recovery reboot and data wipe, that way to get it started fresh and I get the notification that's in the 2nd picture. I can only ask, PLEASE HELP, PLEASE HELP, I'm already scared to think it's done for, but at least a little bit of encouragement might get me to save this precious tool of mine!
THANK YOU THANK YOU, I pray for a solution.
Bump. Please help.
Personal edit and great help from sserpentine
Ill help. Pm me.
Bam-Bamm said:
I guess I'll take into consideration that no one has any assistance to help me out??????
Thanks for at least taking a moment to read.
Anyway, I guess I've learned my lesson, I wont come back here, I'll just leave my next tablet alone and use it as it was meant to be used. Sorry no one gave any help here, I feel I gave alot of good information toward someone/anyone giving me a solution
Click to expand...
Click to collapse
Sir, you got lots of help from here, quick too. If something is broken, no amount of advice from us will repair it. Good luck with the next tab.
I have done a large amount of reading and learning.
I am all better now and I owe it all to you. THANK YOU To sserpentine.
My tablet is running great with Overcome!
Thanks again, and also, if you know of a better ROM for my tablet, I'm all ears.
Jamie
So I just got a new M7 swapped over and decided to let it update with Sprint to the newest revision prior to S-off, unlock, etc. Now, no matter what ROM I seem to flash, my Mobile Netowrk Settings simply show Four options -
4G Settings
Network Mode
Access Point Names (gray)
Available GSM networks (gray)
I have no option to changes to home network, roam only, automatic, etc. My wife's stock phone has all the other settings in there such as roaming, automatic connections, etc.
I'm thinking I need to RUU? Reprovision with sprint? (they screwed up the first time and my SIM wasn't linked to my account when I swapped phones so they had to do that - don't know if that has any bearing.) And the phone does work - so.....
Thoughts?
Also just to add,
HBoot 1.57
Radio 1.01.20.0515
Thanks!
Bump on this....
Would an RUU to an older version work? If so - do I have to downgrade the HBOOT and firmware to do this? If yes - if someone can point me at the right thread for the process, and recommend what version to revert to it would be most helpful. Been searching all day for this, and I've found multiple threads on how to do different things, but a specific "Do this followed by this" would be great rather than bricking the phone - which is possible considering I can only seem to run a single RUU on the device (the newest one) and if I break something, I'll have nothing.
It just seems that Roaming isn't there - everything else works just fine... I'm thinking maybe it's just the radio or a setting someplace....But I'm racking my brain.
Anyways, Thanks for letting me rant.
cubexg said:
Bump on this....
Would an RUU to an older version work? If so - do I have to downgrade the HBOOT and firmware to do this? If yes - if someone can point me at the right thread for the process, and recommend what version to revert to it would be most helpful. Been searching all day for this, and I've found multiple threads on how to do different things, but a specific "Do this followed by this" would be great rather than bricking the phone - which is possible considering I can only seem to run a single RUU on the device (the newest one) and if I break something, I'll have nothing.
It just seems that Roaming isn't there - everything else works just fine... I'm thinking maybe it's just the radio or a setting someplace....But I'm racking my brain.
Anyways, Thanks for letting me rant.
Click to expand...
Click to collapse
Do the options appear with stock?
No and that's what's making me think it might be carrier related. But not sure what I could tell sprint to do. The only change on my account was adding international roaming for an upcoming trip. Maybe it's the Sim card I transferred from the old phone?
cubexg said:
No and that's what's making me think it might be carrier related. But not sure what I could tell sprint to do. The only change on my account was adding international roaming for an upcoming trip. Maybe it's the Sim card I transferred from the old phone?
Click to expand...
Click to collapse
Probably. Try going stock and doing a PRL update and all that jazz. To go stock you need to RUU. But before that could you go into the HBOOT menu (by pressing VOL DOWN + POWER) and take a picture of the menu you see there (should be some text in multiple colors with a white background), and post it here?
I did that already - went stock with the newest RUU- that works but same result. PRL update and the like all resulted in the same.. Did it last night. Let me get you a sccreenshot of the bootloader screen..
Also running on ViperOne 5.8.0 right now with TWRP installed.. Tried BadBoyz Sense 6.0 - same result. Stock - same result.. (tried both last night)
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Also here's the actual screen itself in mobile network:
cubexg said:
I did that already - went stock with the newest RUU- that works but same result. PRL update and the like all resulted in the same.. Did it last night. Let me get you a sccreenshot of the bootloader screen..
Also running on ViperOne 5.8.0 right now with TWRP installed.. Tried BadBoyz Sense 6.0 - same result. Stock - same result.. (tried both last night)
Also here's the actual screen itself in mobile network:
Click to expand...
Click to collapse
You'll probably have to take it to Sprint then. RUU back to stock (if not already), and make sure that on the bootloader screen it says **LOCKED**.
StormyNight said:
You'll probably have to take it to Sprint then. RUU back to stock (if not already), and make sure that on the bootloader screen it says **LOCKED**.
Click to expand...
Click to collapse
Crap.. Ok - I can do that... Have to get it back to S-On and fix that.. Have to remember how to do it... I think I used RevOne to get S-Off... can you point me to the thread to relock?
cubexg said:
Crap.. Ok - I can do that... Have to get it back to S-On and fix that.. Have to remember how to do it... I think I used RevOne to get S-Off... can you point me to the thread to relock?
Click to expand...
Click to collapse
Never mind - figured out the relock - sure I can figure out S-On as well... Thanks for the help. Off to sprint tomorrow.. maybe they can fix.. /sigh/
Resolution
So, just wanted to update this post in case anyone else ever comes looking for this info like I did. Here's what happened:
Walked into a Sprint Corp store @ 10.00 when they opened with stock locked phone running newest version from an RUU I did last night. All my data restored from the cloud, etc.
Went right up to lead tech, explained the issue, showed it to him, and he was, admittedly, baffled. We compared the screen to an M8, an M7, etc. He took the phone in the tech area, and I hung out with him whilst he worked on it. After 50 minutes of playing with it, attempting to reactivate it, so on and so forth, he finally grabbed another refurbished that came in from the center. Powered it on, and low and behold the SAME issue. (That phone was not activated). At this point, I asked him to try swapping SIMs - maybe it's a problem with provisioning. He did this - same issue on my device. Finally, he suggested swapping me into a new device to see if that help. Of course, not going to turn down a new device, but this was after almost two hours of attempts to fix things.
We get the new device turned on and after the system provisions, believe it or not - the same issue.. The phone, factory new, doesn't have roaming options. We're both staring at each other is disbelief. We then see that the phone hadn't completed it's provisioning yet - and figured we should wait another few minutes for handsfree to finish. What I saw next I hadn't seen before.
The phone rebooted itself and did an update.. Don't exactly know what it did, but it wasn't a full blown Android Update - it was something else - which I can only guess unlocked whatever options needed to be unlocked on the phone to allow for roaming - because after the unit booted back up everything that was supposed to be available was.
In summary, it looks like there is something that the phone downloads via the network from Sprint at time of initial activation to unlock certain functions in that mobile data screen (specifically the roaming). I don't know what it is - don't know if anyone knows, but I would say that if anyone ever encounters this again - the best solution seems to be going to sprint and standing there for a few hours while insisting it's a Sprint provisioning issue - because it is.
If anyone wants any other details, I'll post what I know - but that's about it.
I've got the same problem
cubexg said:
So, just wanted to update this post in case anyone else ever comes looking for this info like I did. Here's what happened:
Walked into a Sprint Corp store @ 10.00 when they opened with stock locked phone running newest version from an RUU I did last night. All my data restored from the cloud, etc.
Went right up to lead tech, explained the issue, showed it to him, and he was, admittedly, baffled. We compared the screen to an M8, an M7, etc. He took the phone in the tech area, and I hung out with him whilst he worked on it. After 50 minutes of playing with it, attempting to reactivate it, so on and so forth, he finally grabbed another refurbished that came in from the center. Powered it on, and low and behold the SAME issue. (That phone was not activated). At this point, I asked him to try swapping SIMs - maybe it's a problem with provisioning. He did this - same issue on my device. Finally, he suggested swapping me into a new device to see if that help. Of course, not going to turn down a new device, but this was after almost two hours of attempts to fix things.
We get the new device turned on and after the system provisions, believe it or not - the same issue.. The phone, factory new, doesn't have roaming options. We're both staring at each other is disbelief. We then see that the phone hadn't completed it's provisioning yet - and figured we should wait another few minutes for handsfree to finish. What I saw next I hadn't seen before.
The phone rebooted itself and did an update.. Don't exactly know what it did, but it wasn't a full blown Android Update - it was something else - which I can only guess unlocked whatever options needed to be unlocked on the phone to allow for roaming - because after the unit booted back up everything that was supposed to be available was.
In summary, it looks like there is something that the phone downloads via the network from Sprint at time of initial activation to unlock certain functions in that mobile data screen (specifically the roaming). I don't know what it is - don't know if anyone knows, but I would say that if anyone ever encounters this again - the best solution seems to be going to sprint and standing there for a few hours while insisting it's a Sprint provisioning issue - because it is.
If anyone wants any other details, I'll post what I know - but that's about it.
Click to expand...
Click to collapse
I've taken my husband's M7 to the Sprint Store, and the technician tried, but couldn't do anything at all. I thought it lost the roaming options when I downloaded the latest operating system, back around June 1. I called HTC, and the technician checked their Sprint M7, and it had the same issue, too. I'm waiting for HTC to call me and agree to replace the phone, but it sounds like the new one will most likely be the same way.
I guess I'll call Sprint and try to have them reprovision it.
Hello everyone,
I've noticed starting last week my G4 will have a old android style pop-up stating "Device must restart to allow service to continue. Device will restart in ## seconds." It has reboot and later as the options, and will continue to pop-up if i hit later and will even do this when the screen is locked randomly. It is starting to become more often.
I have:
Rebooted phone
checked for apps at cause
Wiped phone with factory reset
updated PRL and other update options (no updates available)
Seems some people here had the same issue on their S5's but with no answer to what was causing it fully
http://forum.xda-developers.com/gal...service-to-t3049657/post60225538#post60225538
Thanks!
Government monitoring you?
I had one pop-up yesterday, we'll see what happens today. If it does I'll post back here. Thanks for the reply back!
Just had one pop-up, requiring me to restart or click later. I'm starting to get frustrated at this. My wife and my co-worker have the same phones, and they have not received this message at all before.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
in-case the link above does not work here direct: http://imgur.com/xGjDQdU
Does it happen on both WIFI and Cell Network?
Are you using WIFI Calling?
mswlogo said:
Does it happen on both WIFI and Cell Network?
Are you using WIFI Calling?
Click to expand...
Click to collapse
It can happen on both WiFi and Cell network. I do use WiFi calling as my work area is prone to dead signal areas for any carrier. It is completely random as I can be at home on WiFi calling or at the mall on Cellular and it reboot itself due to that message.
Jessooca said:
Did you get your issue fixed? PM me if you need help still.
Click to expand...
Click to collapse
Hi Jessooca, I sent you a PM
I am having this issue now o.k. two phones.
Our problem started after rooting. I followed @rirozizo's video guide on the cubes post. I installed "root checker" that was mentioned on that video as well.
Now every few hours I have the pop up. One time, I was able to press the square key to bring up the multi window/tab view and the name of the tan with the restart message was called Network System Provider.
The window appears, as described in the OP, and states Device must restart. Device will restart in XX seconds.
I did just try clearing the cache for Network System Provider. Hopefully that helps....
Any and all help anyone can offer will be appreciated.
Thank you
Im a troll said:
Hi Jessooca, I sent you a PM
I am having this issue now o.k. two phones.
Our problem started after rooting. I followed @rirozizo's video guide on the cubes post. I installed "root checker" that was mentioned on that video as well.
Now every few hours I have the pop up. One time, I was able to press the square key to bring up the multi window/tab view and the name of the tan with the restart message was called Network System Provider.
Any and all help anyone can offer will be appreciated.
Thank you
Click to expand...
Click to collapse
I bet this is because of a bad SIM card or the pins are disconnecting then reconnecting to the SIM card resulting this reboot popup.
Check the tray, clean it up, and maybe even try a different SIM Card and see if that works.
BTW yes i got mentioned here so i want to help
Sent from my LG-H815 using Tapatalk
rirozizo said:
I bet this is because of a bad SIM card or the pins are disconnecting then reconnecting to the SIM card resulting this reboot popup.
Check the tray, clean it up, and maybe even try a different SIM Card and see if that works.
BTW yes i got mentioned here so i want to help
Sent from my LG-H815 using Tapatalk
Click to expand...
Click to collapse
Thank you so much.
I will check the SIM, although, I feel pretty confident that it's something else. My reasoning is that it's happening to both our phones and started within hours of being rooted ( I rooted them within minutes of eachother). The only new app installed after rooting on either phone was root checker. The months prior had no issue at all, and Now both are having the same issue at once...unless both SIM card trays got dirty at the same time which would be very coincidental.
I well try your suggestion though. Thank you.
Im a troll said:
Thank you so much.
I will check the SIM, although, I feel pretty confident that it's something else. My reasoning is that it's happening to both our phones and started within hours of being rooted ( I rooted them within minutes of eachother). The only new app installed after rooting on either phone was root checker. The months prior had no issue at all, and Now both are having the same issue at once...unless both SIM card trays got dirty at the same time which would be very coincidental.
I well try your suggestion though. Thank you.
Click to expand...
Click to collapse
Now i don't know anything about Sprint and "american services" but did you flash the right system image specifically for your device? maybe some Sprint service is lost and it's just bugging out? just a blind guess here
rirozizo said:
I bet this is because of a bad SIM card or the pins are disconnecting then reconnecting to the SIM card resulting this reboot popup.
Check the tray, clean it up, and maybe even try a different SIM Card and see if that works.
BTW yes i got mentioned here so i want to help
Sent from my LG-H815 using Tapatalk
Click to expand...
Click to collapse
rirozizo said:
Now i don't know anything about Sprint and "american services" but did you flash the right system image specifically for your device? maybe some Sprint service is lost and it's just bugging out? just a blind guess here
Click to expand...
Click to collapse
I appreciate your guesses! I am stumped myself so I will gladly accept any and all help.
I double checked to be sure, and yes I did use the correct files and commands.
The problem presents itself every few hours, so I will see if it continues now that I have cleared the cache I mentioned before.
Thank you again and thank you much for the wonderful videos
I see so many posts in this forum with odd issues and later find they are running unlocked in another country.
Are you in USA on a Sprint Network and getting this error?
I doubt it's the SIM card too.
If on Sprint network you might try ##72768# Hands Free Activate.
Be sure you are near a solid Sprint Signal and WIFI for backup.
Also I find adblocking software gives Sprint phones fits now.
OP Chiming in here, my phone has never been rooted, and is experiencing this issue still. I have flashed the TOT file and also done a recovery factory restore with no luck.
I can clean the sim card real quick and see how it goes today, I am however heading to a Sprint repair tech this weekend to have a new sim card placed in to see if it works.
Get your service code and do an RTN reset. It will wipe your internal storage so just click and drag from your G4 to a place on your desktop. If an RTN doesn't fix it, call Sprint.
Jessooca said:
I replied to your PM hopefully if you go through all those steps, it will fix your issues.... For whatever reason the issues seem to arise if you have factory reset your device, after you have rooted it; theres no proof that's the cause but in most cases, not all, this seems to be a perpetrator. ROOT that is, this issue has happened on various other devices, from 4.4.2 all the way up to a friends Nexus 6 running Android 6.0....
If it fixes your issues; I will share the steps here for anyone else.
Click to expand...
Click to collapse
Hi Jessooca,
I just sent you a PM as well.
Just so everyone is clear, Jessooca is amazing!
Having said that, I am both happy and sad to report that the problem may be solved ( I am not sure and will wait and see). I noticed that twice in the multi-window view brought up by pressing square (forgive me for not knowing the correct term) that the window with the restart message was titled Network System Provider.. so I googled...and then I went through my apps looking for the matching icons. I then found that the error was part of an app by "Its on." Specifically two apps matched the icon; NetworkSystemProvider with an install date of 8/1/2008 (weird?) and NetworkSystemProvider UID with a install date of 5/7/15 ( the day I took the Sprint ZV5 OTA and then rooted).
What I then did was clear the cache of both apps and then of the phone via storage. I have not noticed nay pop-ups since then so I hope that my problem is fixed.
I am also unsure what those two apps are, if they were always there, and if I can safely delete them.
Best of luck OP. I will post again right away if my problem is not resolved, and clearing the cache did nothing more than fill me with false hope!
Im a troll said:
Hi Jessooca,
I just sent you a PM as well.
Just so everyone is clear, Jessooca is amazing!
Having said that, I am both happy and sad to report that the problem may be solved ( I am not sure and will wait and see). I noticed that twice in the multi-window view brought up by pressing square (forgive me for not knowing the correct term) that the window with the restart message was titled Network System Provider.. so I googled...and then I went through my apps looking for the matching icons. I then found that the error was part of an app by "Its on." Specifically two apps matched the icon; NetworkSystemProvider with an install date of 8/1/2008 (weird?) and NetworkSystemProvider UID with a install date of 5/7/15 ( the day I took the Sprint ZV5 OTA and then rooted).
What I then did was clear the cache of both apps and then of the phone via storage. I have not noticed nay pop-ups since then so I hope that my problem is fixed.
I am also unsure what those two apps are, if they were always there, and if I can safely delete them.
Best of luck OP. I will post again right away if my problem is not resolved, and clearing the cache did nothing more than fill me with false hope!
Click to expand...
Click to collapse
i dont have these two apps (i'm on international version, so no carrier stuff here)
I updated to ZV6 this morning and got this message for the first time this afternoon.
"Device must restart to allow service to continue"
After doing some reading, the problem seems to be related to ItsOn.
http://forum.xda-developers.com/spr...nt/zip-remove-itson-sprint-of7-based-t3154181
ItsOn is difficult to remove as it has service running even when the apk files are frozen or removed.