Hello everyone,
I've noticed starting last week my G4 will have a old android style pop-up stating "Device must restart to allow service to continue. Device will restart in ## seconds." It has reboot and later as the options, and will continue to pop-up if i hit later and will even do this when the screen is locked randomly. It is starting to become more often.
I have:
Rebooted phone
checked for apps at cause
Wiped phone with factory reset
updated PRL and other update options (no updates available)
Seems some people here had the same issue on their S5's but with no answer to what was causing it fully
http://forum.xda-developers.com/gal...service-to-t3049657/post60225538#post60225538
Thanks!
Government monitoring you?
I had one pop-up yesterday, we'll see what happens today. If it does I'll post back here. Thanks for the reply back!
Just had one pop-up, requiring me to restart or click later. I'm starting to get frustrated at this. My wife and my co-worker have the same phones, and they have not received this message at all before.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
in-case the link above does not work here direct: http://imgur.com/xGjDQdU
Does it happen on both WIFI and Cell Network?
Are you using WIFI Calling?
mswlogo said:
Does it happen on both WIFI and Cell Network?
Are you using WIFI Calling?
Click to expand...
Click to collapse
It can happen on both WiFi and Cell network. I do use WiFi calling as my work area is prone to dead signal areas for any carrier. It is completely random as I can be at home on WiFi calling or at the mall on Cellular and it reboot itself due to that message.
Jessooca said:
Did you get your issue fixed? PM me if you need help still.
Click to expand...
Click to collapse
Hi Jessooca, I sent you a PM
I am having this issue now o.k. two phones.
Our problem started after rooting. I followed @rirozizo's video guide on the cubes post. I installed "root checker" that was mentioned on that video as well.
Now every few hours I have the pop up. One time, I was able to press the square key to bring up the multi window/tab view and the name of the tan with the restart message was called Network System Provider.
The window appears, as described in the OP, and states Device must restart. Device will restart in XX seconds.
I did just try clearing the cache for Network System Provider. Hopefully that helps....
Any and all help anyone can offer will be appreciated.
Thank you
Im a troll said:
Hi Jessooca, I sent you a PM
I am having this issue now o.k. two phones.
Our problem started after rooting. I followed @rirozizo's video guide on the cubes post. I installed "root checker" that was mentioned on that video as well.
Now every few hours I have the pop up. One time, I was able to press the square key to bring up the multi window/tab view and the name of the tan with the restart message was called Network System Provider.
Any and all help anyone can offer will be appreciated.
Thank you
Click to expand...
Click to collapse
I bet this is because of a bad SIM card or the pins are disconnecting then reconnecting to the SIM card resulting this reboot popup.
Check the tray, clean it up, and maybe even try a different SIM Card and see if that works.
BTW yes i got mentioned here so i want to help
Sent from my LG-H815 using Tapatalk
rirozizo said:
I bet this is because of a bad SIM card or the pins are disconnecting then reconnecting to the SIM card resulting this reboot popup.
Check the tray, clean it up, and maybe even try a different SIM Card and see if that works.
BTW yes i got mentioned here so i want to help
Sent from my LG-H815 using Tapatalk
Click to expand...
Click to collapse
Thank you so much.
I will check the SIM, although, I feel pretty confident that it's something else. My reasoning is that it's happening to both our phones and started within hours of being rooted ( I rooted them within minutes of eachother). The only new app installed after rooting on either phone was root checker. The months prior had no issue at all, and Now both are having the same issue at once...unless both SIM card trays got dirty at the same time which would be very coincidental.
I well try your suggestion though. Thank you.
Im a troll said:
Thank you so much.
I will check the SIM, although, I feel pretty confident that it's something else. My reasoning is that it's happening to both our phones and started within hours of being rooted ( I rooted them within minutes of eachother). The only new app installed after rooting on either phone was root checker. The months prior had no issue at all, and Now both are having the same issue at once...unless both SIM card trays got dirty at the same time which would be very coincidental.
I well try your suggestion though. Thank you.
Click to expand...
Click to collapse
Now i don't know anything about Sprint and "american services" but did you flash the right system image specifically for your device? maybe some Sprint service is lost and it's just bugging out? just a blind guess here
rirozizo said:
I bet this is because of a bad SIM card or the pins are disconnecting then reconnecting to the SIM card resulting this reboot popup.
Check the tray, clean it up, and maybe even try a different SIM Card and see if that works.
BTW yes i got mentioned here so i want to help
Sent from my LG-H815 using Tapatalk
Click to expand...
Click to collapse
rirozizo said:
Now i don't know anything about Sprint and "american services" but did you flash the right system image specifically for your device? maybe some Sprint service is lost and it's just bugging out? just a blind guess here
Click to expand...
Click to collapse
I appreciate your guesses! I am stumped myself so I will gladly accept any and all help.
I double checked to be sure, and yes I did use the correct files and commands.
The problem presents itself every few hours, so I will see if it continues now that I have cleared the cache I mentioned before.
Thank you again and thank you much for the wonderful videos
I see so many posts in this forum with odd issues and later find they are running unlocked in another country.
Are you in USA on a Sprint Network and getting this error?
I doubt it's the SIM card too.
If on Sprint network you might try ##72768# Hands Free Activate.
Be sure you are near a solid Sprint Signal and WIFI for backup.
Also I find adblocking software gives Sprint phones fits now.
OP Chiming in here, my phone has never been rooted, and is experiencing this issue still. I have flashed the TOT file and also done a recovery factory restore with no luck.
I can clean the sim card real quick and see how it goes today, I am however heading to a Sprint repair tech this weekend to have a new sim card placed in to see if it works.
Get your service code and do an RTN reset. It will wipe your internal storage so just click and drag from your G4 to a place on your desktop. If an RTN doesn't fix it, call Sprint.
Jessooca said:
I replied to your PM hopefully if you go through all those steps, it will fix your issues.... For whatever reason the issues seem to arise if you have factory reset your device, after you have rooted it; theres no proof that's the cause but in most cases, not all, this seems to be a perpetrator. ROOT that is, this issue has happened on various other devices, from 4.4.2 all the way up to a friends Nexus 6 running Android 6.0....
If it fixes your issues; I will share the steps here for anyone else.
Click to expand...
Click to collapse
Hi Jessooca,
I just sent you a PM as well.
Just so everyone is clear, Jessooca is amazing!
Having said that, I am both happy and sad to report that the problem may be solved ( I am not sure and will wait and see). I noticed that twice in the multi-window view brought up by pressing square (forgive me for not knowing the correct term) that the window with the restart message was titled Network System Provider.. so I googled...and then I went through my apps looking for the matching icons. I then found that the error was part of an app by "Its on." Specifically two apps matched the icon; NetworkSystemProvider with an install date of 8/1/2008 (weird?) and NetworkSystemProvider UID with a install date of 5/7/15 ( the day I took the Sprint ZV5 OTA and then rooted).
What I then did was clear the cache of both apps and then of the phone via storage. I have not noticed nay pop-ups since then so I hope that my problem is fixed.
I am also unsure what those two apps are, if they were always there, and if I can safely delete them.
Best of luck OP. I will post again right away if my problem is not resolved, and clearing the cache did nothing more than fill me with false hope!
Im a troll said:
Hi Jessooca,
I just sent you a PM as well.
Just so everyone is clear, Jessooca is amazing!
Having said that, I am both happy and sad to report that the problem may be solved ( I am not sure and will wait and see). I noticed that twice in the multi-window view brought up by pressing square (forgive me for not knowing the correct term) that the window with the restart message was titled Network System Provider.. so I googled...and then I went through my apps looking for the matching icons. I then found that the error was part of an app by "Its on." Specifically two apps matched the icon; NetworkSystemProvider with an install date of 8/1/2008 (weird?) and NetworkSystemProvider UID with a install date of 5/7/15 ( the day I took the Sprint ZV5 OTA and then rooted).
What I then did was clear the cache of both apps and then of the phone via storage. I have not noticed nay pop-ups since then so I hope that my problem is fixed.
I am also unsure what those two apps are, if they were always there, and if I can safely delete them.
Best of luck OP. I will post again right away if my problem is not resolved, and clearing the cache did nothing more than fill me with false hope!
Click to expand...
Click to collapse
i dont have these two apps (i'm on international version, so no carrier stuff here)
I updated to ZV6 this morning and got this message for the first time this afternoon.
"Device must restart to allow service to continue"
After doing some reading, the problem seems to be related to ItsOn.
http://forum.xda-developers.com/spr...nt/zip-remove-itson-sprint-of7-based-t3154181
ItsOn is difficult to remove as it has service running even when the apk files are frozen or removed.
Related
Just purchased a used htc touch diamond that was locked to Orange UK. I've since apparently "unlocked" the device. The process went fine and the software reported back that the simlock had been removed.
However, after trying an o2 contract sim card in the phone, it never registers on the network. The sim card is known to be working and has been tested numerous times in my p990i and g900.
There is an exclamation mark on the system status bar indicating that there is no network available, however, the g symbol shows indicating that gprs is available, which it is. I can launch youtube and the browser and use the gprs access point to browse/search etc.
When trying to make a call I am greeted with the message, "operation failed".
Has anyone ever come across this and is there a known fault/fix? A little closure on this would be great as i've been pulling my hair out over it for the last three days.
I've tried various roms and radios. Currently running the latest official radio (1.11.25.1) and still no joy.
Any input/help/advice/solution would be greatly appreciated.
The same thing happened to me I was able to browse internet and even send text messages over the network but couldnt make calls. What I did is a hard reset (by holding the volume, action, and reset buttons). then it worked.. try that and let us know what happens
mmmhhh86 said:
The same thing happened to me I was able to browse internet and even send text messages over the network but couldnt make calls. What I did is a hard reset (by holding the volume, action, and reset buttons). then it worked.. try that and let us know what happens
Click to expand...
Click to collapse
Was that after you unlocked your handset?
I've tried several hard resets with no result. Starting to really annoy me now. I'm actually posting this from my netbook thats connected to the diamond over usb. I have a hspda data connection, yet the signal bar still has an exclamation mark as if there wasn't any network available.
Any help would be greatly appreciated.
never come across this myself personally, have you tried changind bands gsm etc?
ekksman said:
never come across this myself personally, have you tried changind bands gsm etc?
Click to expand...
Click to collapse
I've tried everything mate. The thing thats bugging me the most, is that I didn't have an Orange sim (Original network) to hand to test the handset with before I unlocked it. I'm sure something has gone wrong in the unlocking process (Even though all steps were followed correctly, and no errors were reported at any point during the process).
I'm still connected to o2's hspda service and browsing/downloading without a problem.
wanny1 said:
I've tried everything mate. The thing thats bugging me the most, is that I didn't have an Orange sim (Original network) to hand to test the handset with before I unlocked it. I'm sure something has gone wrong in the unlocking process (Even though all steps were followed correctly, and no errors were reported at any point during the process).
I'm still connected to o2's hspda service and browsing/downloading without a problem.
Click to expand...
Click to collapse
Im sure its something simple seeing as you can browse etc, I would have thought connection setup wizard would sort it also, but if that doesnt I dont know, unless like you say didnt go well with the unlocking, ive unlocked a few devices in the past with no worries, sorry couldnt help
ekksman said:
Im sure its something simple seeing as you can browse etc, I would have thought connection setup wizard would sort it also, but if that doesnt I dont know, unless like you say didnt go well with the unlocking, ive unlocked a few devices in the past with no worries, sorry couldnt help
Click to expand...
Click to collapse
I really hope it is something simple, but thus far, everything I have tried has been unsuccessful. Just took a few screenies of varying stages of trying to register on the network. Couldn't get a screenie of the net connection symbol alongside the signal icon, but I can guarantee that I am surfing the net with the offending phone as a modem.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
hey man sorry for the delay i was busy.. Yeah it was right after I unlocked it. I put in my sim card, no service just internet (HSDPA) and I could even send text messages. When people call me only the keypad would light up but i couldnt answer and i couldnt even open the input keypad to dial a number, not even the phone application. All I did was a hard reset. Try changing several radios.. If not maybe change your rom. Let me know what happens.
What about changing the radio ROM
mmmhhh86 said:
hey man sorry for the delay i was busy.. Yeah it was right after I unlocked it. I put in my sim card, no service just internet (HSDPA) and I could even send text messages. When people call me only the keypad would light up but i couldnt answer and i couldnt even open the input keypad to dial a number, not even the phone application. All I did was a hard reset. Try changing several radios.. If not maybe change your rom. Let me know what happens.
Click to expand...
Click to collapse
No worries bro, tbh, any help or input is better than nothing.
I can access the phone application just fine which is more frustrating. I can send mms and use all the data services. Its just calls and texts over gsm that are the issue.
The thing that is rattling me, is that if I click on system status, the icon for the reception actually indicates that there is reception available. And i'm obviously connected the the network if I can use the data services. (Sorry if I keep repeating myself )
I've changed radio/rom several times, with quite a few hard resets in between. I'm about to download a few stock roms/radios, and may even return the phone to a fully stock state. The only thing with that is that I can't reset the sim lock (At least I don't think I can).
steveianson said:
What about changing the radio ROM
Click to expand...
Click to collapse
Tried several times mate. Going to try it a few more right now mate. Thanks for the input guys, appreciate it.
Anyone have any more thoughts on this? I don't have much hair left on my head.
LOL its ok man.. I only hope you can get it fixed soon I know how annoying it is.. Did you try going back to stock?
mmmhhh86 said:
LOL its ok man.. I only hope you can get it fixed soon I know how annoying it is.. Did you try going back to stock?
Click to expand...
Click to collapse
Its going back to the original owner mate. Phoned htc and they were prepared to repair it, but I wasn't prepared to pursue that route as I shouldn't have been having an issue to begin with. Can't wait to get my g1 back.
Hey Wanny1,
I'm just curious, did you try to put other SIMs in your phone? Or does every SIM fail to connect (GSM-wise) and not just yours?
sonnybravo said:
Hey Wanny1,
I'm just curious, did you try to put other SIMs in your phone? Or does every SIM fail to connect (GSM-wise) and not just yours?
Click to expand...
Click to collapse
Hey man, I have tried a t-mobile uk sim which is known to be working. The phone registers on the t-mobile network, and I can use the data services, but again, I cannot call out, receive calls, or send text messages. Its a really strange scenario and i'm sure it must have been caused during the unlocking process. I just wish that there was something that could be done.
wanny1 said:
I've tried everything mate. The thing thats bugging me the most, is that I didn't have an Orange sim (Original network) to hand to test the handset with before I unlocked it. I'm sure something has gone wrong in the unlocking process (Even though all steps were followed correctly, and no errors were reported at any point during the process).
I'm still connected to o2's hspda service and browsing/downloading without a problem.
Click to expand...
Click to collapse
I had problems after unlocking a T Mobile MDA IV and using an o2 sim. My phone was generally ok apart from texts. Was advised to use radio 1.00.25.5 and works a treat now. Also got a new sim card as alot of people were saying older sim cards had some issues on these phones. By the way what SPL r u on?
wanny1 said:
Hey man, I have tried a t-mobile uk sim which is known to be working. The phone registers on the t-mobile network, and I can use the data services, but again, I cannot call out, receive calls, or send text messages. Its a really strange scenario and i'm sure it must have been caused during the unlocking process. I just wish that there was something that could be done.
Click to expand...
Click to collapse
Wow, yeah this is a strange one... To tell you the truth, I had the exact opposite thing that you have right now: I could make calls and send text sms via GSM, but I could in no way connect to the internet. But after I installed HTC Connection Setup (was not installed on the lite rom I use) the problem was solved... But you already tried this right, so I'm just as puzzled as you are. I take it you're as bald-headed as an 8-ball right now huh?
hoogy07 said:
I had problems after unlocking a T Mobile MDA IV and using an o2 sim. My phone was generally ok apart from texts. Was advised to use radio 1.00.25.5 and works a treat now. Also got a new sim card as alot of people were saying older sim cards had some issues on these phones. By the way what SPL r u on?
Click to expand...
Click to collapse
I've tried that radio with no success mate. Plus my sim card is pretty new. When I press vol down plus reset, the device lists that hard spl 1.24 is installed, however, I have just apparently installed the stock 1.93 spl so cant understand why its reporting back as 1.24??
sonnybravo said:
Wow, yeah this is a strange one... To tell you the truth, I had the exact opposite thing that you have right now: I could make calls and send text sms via GSM, but I could in no way connect to the internet. But after I installed HTC Connection Setup (was not installed on the lite rom I use) the problem was solved... But you already tried this right, so I'm just as puzzled as you are. I take it you're as bald-headed as an 8-ball right now huh?
Click to expand...
Click to collapse
It doesn't make any sense whatsoever. Connection setup has been on all the roms i've tried and run upon each setup process. Another baffling thing, is that when I click on the signal icon with the exclamation mark, the additional info suggests that there is a signal available. Will upload some pictures now to explain.
Ok, after another attempt at the stock 1.93 spl update, this is a screenie. Does this look right? What is the 1.00DIAM that is being reported as the update? Shouldn't this say 1.93?
wanny1 said:
Tried several times mate. Going to try it a few more right now mate. Thanks for the input guys, appreciate it.
Click to expand...
Click to collapse
what about flashing a O2 ROM?
might have some advanced network settings or something...
i'm probably talking absolute rubbish, but worth a try
Ok. I still wanted the calling capability of the tab, so I installed the EURO firmware.
Shortly after, I had got the GrooveIP app installed and used it alot. Well, I realized I can go back to Gingerbread now, right? NOPE, it failed each and every time. Photo shows the fail I receive from v1.7 odin, after just the first step.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
So I do the complete load and restart of the EURO firmware and everything loads just fine through Odin, but the phone will not stop shutting off within 3-5 mintues, every time.....So I attempted to do a recovery reboot and data wipe, that way to get it started fresh and I get the notification that's in the 2nd picture. I can only ask, PLEASE HELP, PLEASE HELP, I'm already scared to think it's done for, but at least a little bit of encouragement might get me to save this precious tool of mine!
THANK YOU THANK YOU, I pray for a solution.
Can you take out the SIM card put it back in any other working phone say the Galaxy S and make sure its working? I can only suspect your sim card got fried since the tablet was working as a phone for 2 days. If there is any error in the modem or firmware it shouldn't work at all to begin with. Also if your line got blacklisted by your operator for one reason or the other (it happens) the sim will not work anywhere.
Your carrier probably removed your voice plan. A tablet is not a phone. The US carriers are greedy and want you to have 2 seperate devices.
If you want to use your tab as a phone, you may want to try downloading the google voice app and the groove ip app. I know this works for me with the Sprint Galaxy Tab and it uses voip so you don't have to have minutes or a calling plan. Been using it for a week now and the only issue is the groove ip app sometimes needs to be restarted so I get "registered" again. Works well on both 3G and wifi.
DarkPal said:
Can you take out the SIM card put it back in any other working phone say the Galaxy S and make sure its working? I can only suspect your sim card got fried since the tablet was working as a phone for 2 days. If there is any error in the modem or firmware it shouldn't work at all to begin with. Also if your line got blacklisted by your operator for one reason or the other (it happens) the sim will not work anywhere.
Click to expand...
Click to collapse
\
I swap them both, both working fine. Even right now the GS4g sim is in the tab.
Data connection, on both, with swapped sim cards is very iffy. wifi, is awesome!
@GldRush98 - I still have calling availability through the GS4g phone when I return both sims to the proper device. CAnnot make calls with the TAB sim in the TAB, looking into SIP calling. I wish it was easy to set up.......I've been searching alot and almost have found a completely free way, but we'll see.
@cmcollins001 - I'll look into your suggestion, I've tried to use the GV app with the tablet number, but the calling ability with the tab sim doesn't allow incoming or outgoing calls. I've got free incoming calls with skype, using a ring2skype phone number that uses voip to skype.
Personal note, for everyone. I'm cancelling the use of T-mobile, for what it's worth. The customer service is the worst I have ever received. I'm not even 30 days past due and they suspend my service??? Yeah, I was 17 days past the due date, they suspended service. This happened two months in a row. My order for a tab dashmount kit, came to me INCOMPLETE. Samsung box, that was put into the box tmobile sent me, was damaged, and the cradle for the kit was no where to be found. The box was sealed and no apparent damage at all. Looked for tape that ight have been re-applied, NOPE. So tmobile shipping, genius he/she IS NOT, put the samsung box as it was, into the box from tmobile for shipping and sent it out. You'd think that the monkey, I mean employee, would have noticed the box was damaged, as it was obvious! NOPE< just put it in there and taped it up. Its been 1 month 5 days. I still haven't recieved the replacement order, and I've spoke with them 4 times, finally this past friday, I confirmed my account status of "Not a Valuable Customer AT ALL" when they said, "Sir, your order is on back order".........as well as they expect me to pay for the incomplete order, as part of my past due bill........Yeah, tmobile, you can take my account and stick it in the "I'm never going to pay my bill if you're not going to fulfill my order". It's obvious, JD Powers is calling Tmobile employees and that's how they are getting the 4 years of customer service awards, cause my satisfaction has felt like, "sir, it's your money we want, not your acceptance". Good thing is my voice and personal opinion doesn't go unnoticed, when someone asks me about phone and service, I let them know NOT [email protected]
cmcollins001 said:
If you want to use your tab as a phone, you may want to try downloading the google voice app and the groove ip app. I know this works for me with the Sprint Galaxy Tab and it uses voip so you don't have to have minutes or a calling plan. Been using it for a week now and the only issue is the groove ip app sometimes needs to be restarted so I get "registered" again. Works well on both 3G and wifi.
Click to expand...
Click to collapse
I can't find the thank you link, but THANK YOU! It's working great.
Bump: Followup.....Pictures!!! Boot Looping now.
Ok. I still wanted the calling capability of the tab, so I installed the EURO firmware.
Shortly after, I had got the GrooveIP app installed and used it alot. Well, I realized I can go back to Gingerbread now, right? NOPE, it failed each and every time. Photo shows the fail I receive from v1.7 odin, after just the first step.
So I do the complete load and restart of the EURO firmware and everything loads just fine through Odin, but the phone will not stop shutting off within 3-5 mintues, every time.....So I attempted to do a recovery reboot and data wipe, that way to get it started fresh and I get the notification that's in the 2nd picture. I can only ask, PLEASE HELP, PLEASE HELP, I'm already scared to think it's done for, but at least a little bit of encouragement might get me to save this precious tool of mine!
THANK YOU THANK YOU, I pray for a solution.
Bump. Please help.
Personal edit and great help from sserpentine
Ill help. Pm me.
Bam-Bamm said:
I guess I'll take into consideration that no one has any assistance to help me out??????
Thanks for at least taking a moment to read.
Anyway, I guess I've learned my lesson, I wont come back here, I'll just leave my next tablet alone and use it as it was meant to be used. Sorry no one gave any help here, I feel I gave alot of good information toward someone/anyone giving me a solution
Click to expand...
Click to collapse
Sir, you got lots of help from here, quick too. If something is broken, no amount of advice from us will repair it. Good luck with the next tab.
I have done a large amount of reading and learning.
I am all better now and I owe it all to you. THANK YOU To sserpentine.
My tablet is running great with Overcome!
Thanks again, and also, if you know of a better ROM for my tablet, I'm all ears.
Jamie
Been having this issue since before I even left the store with my new One.
Something like this would pop in the notification bar:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Also, I'd occasionally get a notification that the network didn't respond in time, the SIM card has locked and that I need to power cycle. Voice and data always worked. But either of those two would pop up at least once an hour. Yesterday, I pulled the SIM and and put it back in. That notification doesn't appear anymore, but I keep getting a notification that "the process com.android.phone has stopped", about every five minutes. My data connection will then tank for a few seconds and come back.
What could be the problem? I have no experience with SIM cards. Do I get a new SIM card?
Been getting random sim card errors as well.
Sent from my HTC One using xda premium
Love Divine said:
Been having this issue since before I even left the store with my new One.
Something like this would pop in the notification bar:
Also, I'd occasionally get a notification that the network didn't respond in time, the SIM card has locked and that I need to power cycle. Voice and data always worked. But either of those two would pop up at least once an hour. Yesterday, I pulled the SIM and and put it back in. That notification doesn't appear anymore, but I keep getting a notification that "the process com.android.phone has stopped", about every five minutes. My data connection will then tank for a few seconds and come back.
What could be the problem? I have no experience with SIM cards. Do I get a new SIM card?
Click to expand...
Click to collapse
i was getting the same error messages, but it was because one of the towers was down on my area when the tower was fix problem went away.... but try updating your profile and prl see if that helps
HTC ONE
I took the Sim card out and out it back in. Read somewhere that they come loose every now and then.
Sent from my HTCONE using xda premium
Taking the SIM card out and in at first stopped the invalid sim messages, but lead to the com.android.phone error like once every two minutes. Which sucked. Eventually it went away on its own though. But it came back a couple days ago, and happened like once every 30 seconds. It made the phone unusable. It got better by itself after about a day, the error is much less frequent now. PRL/Profile update did nothing.
I factory reseted, but both errors are still present.
What could possibly be causing this? Do I have a defective device? Sprint was clueless on the phone. It was doing this before I even left the store, but I wrote it off as nothing. Could I have a defective device?
Nahh i wouldnt even go to sprint. May have a talk with htc as they know a lot more than sprint.
Sent from my HTCONE using xda premium
Got the same error but not on Sprint. It probably an error on 4g signal. My solution is to switch back to GSM Mode only, or WCDMA Only (either of the two), then restart your phone. It might be an fault on a 4g tower.
Halloween Costume Online
Have Sprint check to see if the UICC on your account matches the one in your phone. This happened to me when I got my One and it didn't come with a SIM, so I took an active UICC from another One and mine did the same thing.
It could also be an issue with the card, or possibly the phone. Sprint has a pretty crappy system in place for this whole SIM card thing anyways.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Larbo said:
Have Sprint check to see if the UICC on your account matches the one in your phone. This happened to me when I got my One and it didn't come with a SIM, so I took an active UICC from another One and mine did the same thing.
Click to expand...
Click to collapse
^^^ This.
Is exactly what happened to me. Have an online chat with Sprint. They will adjust their info and give you a service update.
And if they tell you that you need a new SIM card, tell them that they're wrong and need to check your UICC ID.
Larbo said:
Have Sprint check to see if the UICC on your account matches the one in your phone. This happened to me when I got my One and it didn't come with a SIM, so I took an active UICC from another One and mine did the same thing.
It could also be an issue with the card, or possibly the phone. Sprint has a pretty crappy system in place for this whole SIM card thing anyways.
Click to expand...
Click to collapse
Oh my god thank you! This happened on my Sprint Note 3, and was driving me nuts. Thank you for having the solution.
So this shows up in more search results, here are the three popups I got after every boot:
Because of the type of account you have, we'll need to help you with this task. Please dial *2 from your Sprint phone or call Customer Care at 1-888-211-4727 from another phone so we can assist you.
Click to expand...
Click to collapse
The network did not respond in time. The SIM card has locked. Please power cycle the device and if the problem persists, contact Customer Service.
Cancel / OK
Click to expand...
Click to collapse
SIM card removed
Unable to detect your SIM card.
Your device will restart to check for your SIM card.
Cancel / Restart
Click to expand...
Click to collapse
Larbo said:
Have Sprint check to see if the UICC on your account matches the one in your phone. This happened to me when I got my One and it didn't come with a SIM, so I took an active UICC from another One and mine did the same thing.
It could also be an issue with the card, or possibly the phone. Sprint has a pretty crappy system in place for this whole SIM card thing anyways.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
sauprankul said:
^^^ This.
Is exactly what happened to me. Have an online chat with Sprint. They will adjust their info and give you a service update.
And if they tell you that you need a new SIM card, tell them that they're wrong and need to check your UICC ID.
Click to expand...
Click to collapse
very useful information, thanks, you save me the trip to Sprint!!!
Thank you so much for this advice. I had just taken my phone to the Sprint Store today after having my phone replaced and they couldn't figure it out. 10 minutes on XDA and I get the correct answer and resolved the problem by calling support. I should have checked here first!
So I just got a new M7 swapped over and decided to let it update with Sprint to the newest revision prior to S-off, unlock, etc. Now, no matter what ROM I seem to flash, my Mobile Netowrk Settings simply show Four options -
4G Settings
Network Mode
Access Point Names (gray)
Available GSM networks (gray)
I have no option to changes to home network, roam only, automatic, etc. My wife's stock phone has all the other settings in there such as roaming, automatic connections, etc.
I'm thinking I need to RUU? Reprovision with sprint? (they screwed up the first time and my SIM wasn't linked to my account when I swapped phones so they had to do that - don't know if that has any bearing.) And the phone does work - so.....
Thoughts?
Also just to add,
HBoot 1.57
Radio 1.01.20.0515
Thanks!
Bump on this....
Would an RUU to an older version work? If so - do I have to downgrade the HBOOT and firmware to do this? If yes - if someone can point me at the right thread for the process, and recommend what version to revert to it would be most helpful. Been searching all day for this, and I've found multiple threads on how to do different things, but a specific "Do this followed by this" would be great rather than bricking the phone - which is possible considering I can only seem to run a single RUU on the device (the newest one) and if I break something, I'll have nothing.
It just seems that Roaming isn't there - everything else works just fine... I'm thinking maybe it's just the radio or a setting someplace....But I'm racking my brain.
Anyways, Thanks for letting me rant.
cubexg said:
Bump on this....
Would an RUU to an older version work? If so - do I have to downgrade the HBOOT and firmware to do this? If yes - if someone can point me at the right thread for the process, and recommend what version to revert to it would be most helpful. Been searching all day for this, and I've found multiple threads on how to do different things, but a specific "Do this followed by this" would be great rather than bricking the phone - which is possible considering I can only seem to run a single RUU on the device (the newest one) and if I break something, I'll have nothing.
It just seems that Roaming isn't there - everything else works just fine... I'm thinking maybe it's just the radio or a setting someplace....But I'm racking my brain.
Anyways, Thanks for letting me rant.
Click to expand...
Click to collapse
Do the options appear with stock?
No and that's what's making me think it might be carrier related. But not sure what I could tell sprint to do. The only change on my account was adding international roaming for an upcoming trip. Maybe it's the Sim card I transferred from the old phone?
cubexg said:
No and that's what's making me think it might be carrier related. But not sure what I could tell sprint to do. The only change on my account was adding international roaming for an upcoming trip. Maybe it's the Sim card I transferred from the old phone?
Click to expand...
Click to collapse
Probably. Try going stock and doing a PRL update and all that jazz. To go stock you need to RUU. But before that could you go into the HBOOT menu (by pressing VOL DOWN + POWER) and take a picture of the menu you see there (should be some text in multiple colors with a white background), and post it here?
I did that already - went stock with the newest RUU- that works but same result. PRL update and the like all resulted in the same.. Did it last night. Let me get you a sccreenshot of the bootloader screen..
Also running on ViperOne 5.8.0 right now with TWRP installed.. Tried BadBoyz Sense 6.0 - same result. Stock - same result.. (tried both last night)
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Also here's the actual screen itself in mobile network:
cubexg said:
I did that already - went stock with the newest RUU- that works but same result. PRL update and the like all resulted in the same.. Did it last night. Let me get you a sccreenshot of the bootloader screen..
Also running on ViperOne 5.8.0 right now with TWRP installed.. Tried BadBoyz Sense 6.0 - same result. Stock - same result.. (tried both last night)
Also here's the actual screen itself in mobile network:
Click to expand...
Click to collapse
You'll probably have to take it to Sprint then. RUU back to stock (if not already), and make sure that on the bootloader screen it says **LOCKED**.
StormyNight said:
You'll probably have to take it to Sprint then. RUU back to stock (if not already), and make sure that on the bootloader screen it says **LOCKED**.
Click to expand...
Click to collapse
Crap.. Ok - I can do that... Have to get it back to S-On and fix that.. Have to remember how to do it... I think I used RevOne to get S-Off... can you point me to the thread to relock?
cubexg said:
Crap.. Ok - I can do that... Have to get it back to S-On and fix that.. Have to remember how to do it... I think I used RevOne to get S-Off... can you point me to the thread to relock?
Click to expand...
Click to collapse
Never mind - figured out the relock - sure I can figure out S-On as well... Thanks for the help. Off to sprint tomorrow.. maybe they can fix.. /sigh/
Resolution
So, just wanted to update this post in case anyone else ever comes looking for this info like I did. Here's what happened:
Walked into a Sprint Corp store @ 10.00 when they opened with stock locked phone running newest version from an RUU I did last night. All my data restored from the cloud, etc.
Went right up to lead tech, explained the issue, showed it to him, and he was, admittedly, baffled. We compared the screen to an M8, an M7, etc. He took the phone in the tech area, and I hung out with him whilst he worked on it. After 50 minutes of playing with it, attempting to reactivate it, so on and so forth, he finally grabbed another refurbished that came in from the center. Powered it on, and low and behold the SAME issue. (That phone was not activated). At this point, I asked him to try swapping SIMs - maybe it's a problem with provisioning. He did this - same issue on my device. Finally, he suggested swapping me into a new device to see if that help. Of course, not going to turn down a new device, but this was after almost two hours of attempts to fix things.
We get the new device turned on and after the system provisions, believe it or not - the same issue.. The phone, factory new, doesn't have roaming options. We're both staring at each other is disbelief. We then see that the phone hadn't completed it's provisioning yet - and figured we should wait another few minutes for handsfree to finish. What I saw next I hadn't seen before.
The phone rebooted itself and did an update.. Don't exactly know what it did, but it wasn't a full blown Android Update - it was something else - which I can only guess unlocked whatever options needed to be unlocked on the phone to allow for roaming - because after the unit booted back up everything that was supposed to be available was.
In summary, it looks like there is something that the phone downloads via the network from Sprint at time of initial activation to unlock certain functions in that mobile data screen (specifically the roaming). I don't know what it is - don't know if anyone knows, but I would say that if anyone ever encounters this again - the best solution seems to be going to sprint and standing there for a few hours while insisting it's a Sprint provisioning issue - because it is.
If anyone wants any other details, I'll post what I know - but that's about it.
I've got the same problem
cubexg said:
So, just wanted to update this post in case anyone else ever comes looking for this info like I did. Here's what happened:
Walked into a Sprint Corp store @ 10.00 when they opened with stock locked phone running newest version from an RUU I did last night. All my data restored from the cloud, etc.
Went right up to lead tech, explained the issue, showed it to him, and he was, admittedly, baffled. We compared the screen to an M8, an M7, etc. He took the phone in the tech area, and I hung out with him whilst he worked on it. After 50 minutes of playing with it, attempting to reactivate it, so on and so forth, he finally grabbed another refurbished that came in from the center. Powered it on, and low and behold the SAME issue. (That phone was not activated). At this point, I asked him to try swapping SIMs - maybe it's a problem with provisioning. He did this - same issue on my device. Finally, he suggested swapping me into a new device to see if that help. Of course, not going to turn down a new device, but this was after almost two hours of attempts to fix things.
We get the new device turned on and after the system provisions, believe it or not - the same issue.. The phone, factory new, doesn't have roaming options. We're both staring at each other is disbelief. We then see that the phone hadn't completed it's provisioning yet - and figured we should wait another few minutes for handsfree to finish. What I saw next I hadn't seen before.
The phone rebooted itself and did an update.. Don't exactly know what it did, but it wasn't a full blown Android Update - it was something else - which I can only guess unlocked whatever options needed to be unlocked on the phone to allow for roaming - because after the unit booted back up everything that was supposed to be available was.
In summary, it looks like there is something that the phone downloads via the network from Sprint at time of initial activation to unlock certain functions in that mobile data screen (specifically the roaming). I don't know what it is - don't know if anyone knows, but I would say that if anyone ever encounters this again - the best solution seems to be going to sprint and standing there for a few hours while insisting it's a Sprint provisioning issue - because it is.
If anyone wants any other details, I'll post what I know - but that's about it.
Click to expand...
Click to collapse
I've taken my husband's M7 to the Sprint Store, and the technician tried, but couldn't do anything at all. I thought it lost the roaming options when I downloaded the latest operating system, back around June 1. I called HTC, and the technician checked their Sprint M7, and it had the same issue, too. I'm waiting for HTC to call me and agree to replace the phone, but it sounds like the new one will most likely be the same way.
I guess I'll call Sprint and try to have them reprovision it.
I got a so-called "GSM-unlocked Sprint LG V40" from ebay, and I received it a week ago. when I powered up the phone the first time without a SIM card, it went directly with an "Activate your device Please wait while we activate your device for network service." message on the screen, and I had to wait for about 10 minutes for it to finish before I could do anything with the phone. I thought that was OK, since it did not have a SIM crad, and probably it's just some initialization thing. I then put a SIM card in the phone and did some tests, it appeared to be fine. A few days later, I had to restart the phone, and with a SIM card in the phone, the "Activate your device Please wait..." thing after the phone was powered up would take almost forever to finish. And when that "Network Activation" thing is on, the phone is pretty much locked and I could not do anything with it. What's worse is the "Network Activation" process is not only run immediately after powering up, it would come up every 1-2 hour, and each time it would take a few hours to finally give up with a message saying "Activation incomplete." I've seen it just went to the "Activation" loop indefinitely in the last few days. I've tried with WIFI ON or OFF, 4G LTE data On or Off, but nothing helps and the "Activation" loop just continues forever. As an example, I restarted the phone at 11:10am this morning, the "Activation" thing took 2.5 hours to complete (see attached picture). It started again in a little over an hour before I went out for a walk, and when I came back an hour later, the "Activation" thing was still on.
I contacted the seller, and he claimed that the "unlocked" Sprint V40 "unfortunately" has this problem--good for him to acknowledge that after I found it the hard way...he did not disclose this nasty problem at all on ebay. I can return the phone, but then I'll end up losing more than $50 for shipping+import tax.
Does anyone know if there's anyway to stop that "Network Activation" from running? Will paying someone to have the bootloader unlocked and change the ROM help?
Thanks
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I have also a sprint unlocked V40 and i have the same message each time I reboot my phone but it disappears just after 1 or 2 minutes
maybe there is a way to unistall this checking thing by ADB I would be interested too if someone can help with is
Package Disabler Pro
Install Package Disabler Pro and disable all Sprint stuff. I'm not sure, but I think it's the Carrier Setup Wizard (com.sprint.psdg.sw) that you experience right now...
nyttliv7 said:
Install Package Disabler Pro and disable all Sprint stuff. I'm not sure, but I think it's the Carrier Setup Wizard (com.sprint.psdg.sw) that you experience right now...
Click to expand...
Click to collapse
That would be my guess too
bought mine sprint gsm unlocked as well from ebay. That screen only comes up after every reboot and only took 2 minutes at most to go away.I found there's no way to disable it.I used package disable to shut down anything sprint related and even the carrier wizard/set packages.Nothing worked.So i just converted it to US open FW and now it's gone as well as sprint's other garbage plus you get pie
nyttliv7 said:
Install Package Disabler Pro and disable all Sprint stuff. I'm not sure, but I think it's the Carrier Setup Wizard (com.sprint.psdg.sw) that you experience right now...
Click to expand...
Click to collapse
Thanks for the tip. Unfortunately, it doesn't work, but it does help in shortening the annoying activation time in a great deal: Before trying your suggestion, I did a factory reset first, and that dramatically cut down the bootup activation time from a few hours to a little over 5min. I then followed your suggestion and installed the latest version v1.6 Package Disabler Pro for LG. At first, I just disabled Carrier Setup Wizard, but that did not help. So, I disabled all sprint crap except the one that could not be disabled via Package Disabler Pro but still no luck. However, with most Sprint crap disabled, I finally managed to have the annoying bootup activation time shortened to about 1min45sec. For those of you saying the bootup activation only took 1 to 2 minutes, I guess whoever sold you the phone might have already disabled those Sprint crap before you bought the phone.
So, it looks like this annoying "Activation" thing may not be from the Sprint crap, or perhaps it's caused by that one sprint package which could not be disabled (see pic). No matter what, I think whatever program behind it is pretty buggy.
jass65 said:
bought mine sprint gsm unlocked as well from ebay. That screen only comes up after every reboot and only took 2 minutes at most to go away.I found there's no way to disable it.I used package disable to shut down anything sprint related and even the carrier wizard/set packages.Nothing worked.So i just converted it to US open FW and now it's gone as well as sprint's other garbage plus you get pie
Click to expand...
Click to collapse
As I originally thought, that annoying activation screen could only be removed by replacing the sprint ROM. Did you pay someone to replace the FW, or did you do it yourself? I appreciate if you can point me to a DIY instruction. I prefer doing this myself. Thanks.
shng said:
So, it looks like this annoying "Activation" thing may not be from the Sprint crap, or perhaps it's caused by that one sprint package which could not be disabled (see pic).
Click to expand...
Click to collapse
Sure enough that one package/service Sprint Android Requirements which could not be disabled by Package Disabler Pro is the one responsible for the after-boot activation screen. I've found a few posts about bloatware on some very old LG devices such as G2 all point to Sprint Android Requirements as responsible for the Activation thing:
Sprint Android Requirements - Removing prevents Activation app from working, Can be removed if you removed SSA activation app
Click to expand...
Click to collapse
But Sprint Android Requirements cannot be disabled via Package Disabler Pro, I guess one other way is to root and then remove Sprint Android Requirements altogether.
ADB
What about uninstall Sprint Android Requirements with adb?
nyttliv7 said:
What about uninstall Sprint Android Requirements with adb?
Click to expand...
Click to collapse
I don't know. Package Disabler Pro runs on the device, and Sprint Android Requirements is probably installed on the system partition, so without ROOT it could not be disabled. Using adb should do it.
I have ADB environment on my old NB for my old mobile phones, but the NB's mother board is dead. I'll need to set up the environment on the current NB I'm using. I'll give adb a try and report back.
adb doesn't recognize V40
I'm not able to get adb to work with V40. At first I just grabbed an adb installation someone posted here on xda, but that did not work. I figured it's probably too old, so I downloaded from Android developer site the latest Android SDK Platform Tools v.29 and installed adb&fastboot etc. from there. That still didn't work--adb&fastboot just couldn't recognize V40. I've tried with two non-LG older phones and they all connected to adb swiftly. So I did a factory reset again to V40, but there's still no luck with adb after that. I've tried both File transfer and Photo transfer on V40 USB connection, but neither worked. I'm stuck for now.
【update】Just found out that in order to have LG devices make USB connections to PC painlessly, it's necessary to install LG USB driver on PC for the particular LG device.
adb disabled all sprint crap but still no luck
I finally managed to make V40 connect with adb and use adb shell command to disable all sprint packages/services, but that annoying boot activation still comes up on every reboot. It's driving me nuts.
While you're on it
shng said:
I finally managed to make V40 connect with adb and use adb shell command to disable all sprint packages/services, but that annoying boot activation still comes up on every reboot. It's driving me nuts.
Click to expand...
Click to collapse
Uninstall "com.sprint.psdg.sw" too...
Worth trying
nyttliv7 said:
Uninstall "com.sprint.psdg.sw" too...
Worth trying
Click to expand...
Click to collapse
Yeah that's something I was going to try next anyway. So I tried, and guess what--not only there was no luck still, but also now the bootup activation reverts back to seemingly forever. Waited for almost half an hour until it finished and then factory reset. I guess I'll just try disabling some of the non-sprint services.
Octoplus
shng said:
Yeah that's something I was going to try next anyway. So I tried, and guess what--not only there was no luck still, but also now the bootup activation reverts back to seemingly forever. Waited for almost half an hour until it finished and then factory reset. I guess I'll just try disabling some of the non-sprint services.
Click to expand...
Click to collapse
If nothing else works, you can always unlock bootloader, root and flash pie... It will cost you a few $, but definitely worth it
Octoplus or Vlad? I'm confused
nyttliv7 said:
If nothing else works, you can always unlock bootloader, root and flash pie... It will cost you a few $, but definitely worth it
Click to expand...
Click to collapse
Did you have octoplus or someone else (Vlad?) unlock your v40's bootloader & flash PIE? I saw on another thread you talked to Android4Lif back and forth on waiting for the service and paying for it etc. You recommend octoplus, but Android4Lif uses Vlad, and he's now complaining Vlad bricked his phone. So I'm confused--which one did you go for the service?
I'd really prefer doing this sort of things myself unless there is no other way but paying someone else to do it. Back in the old days, HTC devices have tons of free information&guides available for unlocking bootloader/falshing ROMs. And I've always done unlocking/ROOT/falshing myself on my old phones. I guess the landscape has changed in the last couple of years since I bought my last mobile phone before the recent purchase of a V40--those who have knowledge on unlocking are unwilling to share now.
shng said:
Did you have octoplus or someone else (Vlad?) unlock your v40's bootloader & flash PIE? I saw on another thread you talked to Android4Lif back and forth on waiting for the service and paying for it etc. You recommend octoplus, but Android4Lif uses Vlad, and he's now complaining Vlad bricked his phone. So I'm confused--which one did you go for the service?
I'd really prefer doing this sort of things myself unless there is no other way but paying someone else to do it. Back in the old days, HTC devices have tons of free information&guides available for unlocking bootloader/falshing ROMs. And I've always done unlocking/ROOT/falshing myself on my old phones. I guess the landscape has changed in the last couple of years since I bought my last mobile phone before the recent purchase of a V40--those who have knowledge on unlocking are unwilling to share now.
Click to expand...
Click to collapse
Hey guys, I can flash the firmware from V405QA instead of the sprint and it will be clean, without sprint applications, and this is 9 android.
Flashing 9 does not have to unload the bootloader, but I can do it.
The firmware will take 20-25 minutes.
And I will not make your device a brick, I have already flashed a lot of these phones and I know all the nuances
motogvasyag said:
Hey guys, I can flash the firmware from V405QA instead of the sprint and it will be clean, without sprint applications, and this is 9 android.
Flashing 9 does not have to unload the bootloader, but I can do it.
The firmware will take 20-25 minutes.
And I will not make your device a brick, I have already flashed a lot of these phones and I know all the nuances
Click to expand...
Click to collapse
Hello motogvasyag, How do you flash 9, and how much you charge?
motogvasyag said:
Hey guys, I can flash the firmware from V405QA instead of the sprint and it will be clean, without sprint applications, and this is 9 android.
Flashing 9 does not have to unload the bootloader, but I can do it.
The firmware will take 20-25 minutes.
And I will not make your device a brick, I have already flashed a lot of these phones and I know all the nuances
Click to expand...
Click to collapse
hi bro V405QA is a version unlock sim because have a sprint version locked
Try this:
When the "activacion mode" appears press emergency call - Turn off Wifi - Go Settings - Network and Internet - Mobile networks - Network mode - and here change automatic to LTE/CDMA.
Sometimes works.